3,282 Insurance jobs in South Africa

Insurance Sales Agent

Are you passionate about helping families secure their peace of mind? Join our team as an Insurance Sales Consultant converting inbound and outbound customer inquiries into insurance policy sales by providing accurate product information, handling objections, and ensuring all interactions comply with regulatory and campaign standards. The consultant is responsible for delivering a professional, empathetic, and persuasive customer experience.

• Handle inbound and outbound calls from customers interested in insurance or responding to marketing campaigns.
• Actively listen to understand customer needs and recommend the most suitable policy or package.
• Sell funeral, life and legacy cover plans confidently while maintaining empathy and professionalism.
• Use upselling or cross-selling techniques where relevant (e.g. family cover add-ons).
• Accurately capture and verify customer information, ensuring all regulatory disclosures are made.
• Maintain knowledge of all funeral policy features, terms, exclusions, and benefits.
• Ensure compliance with FAIS, TCF (Treating Customers Fairly), and other industry regulations.
• Meet or exceed sales KPIs, including conversion rate, quality assurance, and call handling targets.
• Handle basic policy-related inquiries and objections efficiently.
• Escalate complex queries or complaints appropriately.

• Matric / Grade 12 certificate (compulsory)
• Clear credit and criminal record (vetting required)
• Previous experience selling funeral cover or related insurance is essential

• Supportive training and development
• Growth opportunities with a leading financial brand
• Local working times
• Location: South Africa - Cape Town CBD

Group Life Insurance - IT Software Solutions Business Analyst

Join to apply for the Group Life Insurance - IT Software Solutions Business Analyst role at Diverse Consulting Solutions (Pty) Ltd

Group Life Insurance Industry IT Software Solutions Business Analyst

IT Software Solutions Business Analyst - must have experience in the Group Life Insurance Industry - for External Companies

GAUTENG | Permanent position | Remote work

Matric certificate.

• Matric certificate
• Mathematical + algebra + equations understanding + skills – great advantage
• Must have a Business Analyst certificate – This is very essential
• IT Software Diploma or Degree or similar relevant Qualification

Experience liaising with External Customers/Clients regarding their software solutions needs for their company in the Group Life Insurance / Funeral Insurance Industry, including supporting functionalities that enable the operation of the Product.

• 3 - 6+ years working experience as an IT Software Solutions Business Analyst with Group Life Insurance / Funeral Insurance industry experience (not negotiable)
• Experience in Digital Group Life Insurance Policies and related areas: Business Test Cases, Scenarios, User Stories, Scripts, Sprints, Claims processes, Premiums, Warranties, Integration, Presentations
• On-prem to AWS experience (migrating applications, data, and workloads to AWS)
• Experience presenting to External Companies/Clients
• Product/policies design & implementation
• Experience working with an IT Software Team (Testers; Developers; BAs; Scrum Master; Product Owners; Architects)
• Knowledge of tools/technology and stakeholder management
• Agile + Jira experience
• Experience doing Regression Software Testing
• High-level understanding of supporting functionality code
• New products for clients; analysis & initial setup; support CSMs with ongoing setup
• Analysis & design of new setup; support developers when adding new setup
• Testing/verification of initial setup of product and functionality; scope out, guide testing
• Unpack and understand each Group Life Insurance functional area; work with Functional Owners
• Present functional area capabilities to Group Life Insurance teams
• Take ownership of configuration
• Review changes, bug fixes, and sign-off of ASD with Technical Architect and Functional Owners
• Collaborate with Technical Architect and Functional Owners on new business requirements
• Identify potential roadmap items to enhance the Group Life Insurance solution
• Stay informed on industry regulations and trends
• Present business/insurance training (Train the Trainer)
• Train & support CSMs on IT functionality & configuration
• Work closely with client Product Owner and testers/regression teams
• Maintain communication among BAs and with 3rd parties (auditors, actuaries, accountants)
• Create IT Software Solution Design documents for identified gaps based on external client requirements
• Must have own transport and driver’s license; willingness to visit external companies’ premises when required
• Salary: up to maximum R60 000 per month (full cost to company, non-negotiable)
• Annual performance bonus at company discretion
• Company laptop provided for remote work
• Pension fund deduction of 4% - 11% of monthly salary (mandatory); company does not contribute to the pension fund

• Mid-Senior level

• Full-time

• Information Technology
• Industries: Outsourcing and Offshoring Consulting

Group Life Insurance - IT Software Solutions Business Analyst

Join to apply for the Group Life Insurance - IT Software Solutions Business Analyst role at Diverse Consulting Solutions (Pty) Ltd

Group Life Insurance Industry IT Software Solutions Business Analyst

IT Software Solutions Business Analyst - must have experience in the Group Life Insurance Industry - for External Companies

GAUTENG | Permanent position | Remote work

Matric certificate.

• Matric certificate
• Mathematical + algebra + equations understanding + skills – great advantage
• Must have a Business Analyst certificate – This is very essential
• IT Software Diploma or Degree or similar relevant Qualification

Experience liaising with External Customers/Clients regarding their software solutions needs for their company in the Group Life Insurance / Funeral Insurance Industry, including supporting functionalities that enable the operation of the Product.

• 3 - 6+ years working experience as an IT Software Solutions Business Analyst with Group Life Insurance / Funeral Insurance industry experience (not negotiable)
• Experience in Digital Group Life Insurance Policies and related areas: Business Test Cases, Scenarios, User Stories, Scripts, Sprints, Claims processes, Premiums, Warranties, Integration, Presentations
• On-prem to AWS experience (migrating applications, data, and workloads to AWS)
• Experience presenting to External Companies/Clients
• Product/policies design & implementation
• Experience working with an IT Software Team (Testers; Developers; BAs; Scrum Master; Product Owners; Architects)
• Knowledge of tools/technology and stakeholder management
• Agile + Jira experience
• Experience doing Regression Software Testing
• High-level understanding of supporting functionality code
• New products for clients; analysis & initial setup; support CSMs with ongoing setup
• Analysis & design of new setup; support developers when adding new setup
• Testing/verification of initial setup of product and functionality; scope out, guide testing
• Unpack and understand each Group Life Insurance functional area; work with Functional Owners
• Present functional area capabilities to Group Life Insurance teams
• Take ownership of configuration
• Review changes, bug fixes, and sign-off of ASD with Technical Architect and Functional Owners
• Collaborate with Technical Architect and Functional Owners on new business requirements
• Identify potential roadmap items to enhance the Group Life Insurance solution
• Stay informed on industry regulations and trends
• Present business/insurance training (Train the Trainer)
• Train & support CSMs on IT functionality & configuration
• Work closely with client Product Owner and testers/regression teams
• Maintain communication among BAs and with 3rd parties (auditors, actuaries, accountants)
• Create IT Software Solution Design documents for identified gaps based on external client requirements
• Must have own transport and driver’s license; willingness to visit external companies’ premises when required
• Salary: up to maximum R60 000 per month (full cost to company, non-negotiable)
• Annual performance bonus at company discretion
• Company laptop provided for remote work
• Pension fund deduction of 4% - 11% of monthly salary (mandatory); company does not contribute to the pension fund

• Mid-Senior level

• Full-time

• Information Technology
• Industries: Outsourcing and Offshoring Consulting

Group Life Insurance - IT Software Solutions Business Analyst

Join to apply for the Group Life Insurance - IT Software Solutions Business Analyst role at Diverse Consulting Solutions (Pty) Ltd

Group Life Insurance Industry IT Software Solutions Business Analyst

IT Software Solutions Business Analyst - must have experience in the Group Life Insurance Industry - for External Companies

GAUTENG | Permanent position | Remote work

Matric certificate.

• Matric certificate
• Mathematical + algebra + equations understanding + skills – great advantage
• Must have a Business Analyst certificate – This is very essential
• IT Software Diploma or Degree or similar relevant Qualification

Experience liaising with External Customers/Clients regarding their software solutions needs for their company in the Group Life Insurance / Funeral Insurance Industry, including supporting functionalities that enable the operation of the Product.

• 3 - 6+ years working experience as an IT Software Solutions Business Analyst with Group Life Insurance / Funeral Insurance industry experience (not negotiable)
• Experience in Digital Group Life Insurance Policies and related areas: Business Test Cases, Scenarios, User Stories, Scripts, Sprints, Claims processes, Premiums, Warranties, Integration, Presentations
• On-prem to AWS experience (migrating applications, data, and workloads to AWS)
• Experience presenting to External Companies/Clients
• Product/policies design & implementation
• Experience working with an IT Software Team (Testers; Developers; BAs; Scrum Master; Product Owners; Architects)
• Knowledge of tools/technology and stakeholder management
• Agile + Jira experience
• Experience doing Regression Software Testing
• High-level understanding of supporting functionality code
• New products for clients; analysis & initial setup; support CSMs with ongoing setup
• Analysis & design of new setup; support developers when adding new setup
• Testing/verification of initial setup of product and functionality; scope out, guide testing
• Unpack and understand each Group Life Insurance functional area; work with Functional Owners
• Present functional area capabilities to Group Life Insurance teams
• Take ownership of configuration
• Review changes, bug fixes, and sign-off of ASD with Technical Architect and Functional Owners
• Collaborate with Technical Architect and Functional Owners on new business requirements
• Identify potential roadmap items to enhance the Group Life Insurance solution
• Stay informed on industry regulations and trends
• Present business/insurance training (Train the Trainer)
• Train & support CSMs on IT functionality & configuration
• Work closely with client Product Owner and testers/regression teams
• Maintain communication among BAs and with 3rd parties (auditors, actuaries, accountants)
• Create IT Software Solution Design documents for identified gaps based on external client requirements
• Must have own transport and driver’s license; willingness to visit external companies’ premises when required
• Salary: up to maximum R60 000 per month (full cost to company, non-negotiable)
• Annual performance bonus at company discretion
• Company laptop provided for remote work
• Pension fund deduction of 4% - 11% of monthly salary (mandatory); company does not contribute to the pension fund

• Mid-Senior level

• Full-time

• Information Technology
• Industries: Outsourcing and Offshoring Consulting

Group Life Insurance - IT Software Solutions Business Analyst

Join to apply for the Group Life Insurance - IT Software Solutions Business Analyst role at Diverse Consulting Solutions (Pty) Ltd

Group Life Insurance Industry IT Software Solutions Business Analyst

IT Software Solutions Business Analyst - must have experience in the Group Life Insurance Industry - for External Companies

GAUTENG | Permanent position | Remote work

Matric certificate.

• Matric certificate
• Mathematical + algebra + equations understanding + skills – great advantage
• Must have a Business Analyst certificate – This is very essential
• IT Software Diploma or Degree or similar relevant Qualification

Experience liaising with External Customers/Clients regarding their software solutions needs for their company in the Group Life Insurance / Funeral Insurance Industry, including supporting functionalities that enable the operation of the Product.

• 3 - 6+ years working experience as an IT Software Solutions Business Analyst with Group Life Insurance / Funeral Insurance industry experience (not negotiable)
• Experience in Digital Group Life Insurance Policies and related areas: Business Test Cases, Scenarios, User Stories, Scripts, Sprints, Claims processes, Premiums, Warranties, Integration, Presentations
• On-prem to AWS experience (migrating applications, data, and workloads to AWS)
• Experience presenting to External Companies/Clients
• Product/policies design & implementation
• Experience working with an IT Software Team (Testers; Developers; BAs; Scrum Master; Product Owners; Architects)
• Knowledge of tools/technology and stakeholder management
• Agile + Jira experience
• Experience doing Regression Software Testing
• High-level understanding of supporting functionality code
• New products for clients; analysis & initial setup; support CSMs with ongoing setup
• Analysis & design of new setup; support developers when adding new setup
• Testing/verification of initial setup of product and functionality; scope out, guide testing
• Unpack and understand each Group Life Insurance functional area; work with Functional Owners
• Present functional area capabilities to Group Life Insurance teams
• Take ownership of configuration
• Review changes, bug fixes, and sign-off of ASD with Technical Architect and Functional Owners
• Collaborate with Technical Architect and Functional Owners on new business requirements
• Identify potential roadmap items to enhance the Group Life Insurance solution
• Stay informed on industry regulations and trends
• Present business/insurance training (Train the Trainer)
• Train & support CSMs on IT functionality & configuration
• Work closely with client Product Owner and testers/regression teams
• Maintain communication among BAs and with 3rd parties (auditors, actuaries, accountants)
• Create IT Software Solution Design documents for identified gaps based on external client requirements
• Must have own transport and driver’s license; willingness to visit external companies’ premises when required
• Salary: up to maximum R60 000 per month (full cost to company, non-negotiable)
• Annual performance bonus at company discretion
• Company laptop provided for remote work
• Pension fund deduction of 4% - 11% of monthly salary (mandatory); company does not contribute to the pension fund

• Mid-Senior level

• Full-time

• Information Technology
• Industries: Outsourcing and Offshoring Consulting

Santam is the market leader in the general insurance industry in Southern Africa. We are a large, diversified, expanding and transforming company and whilst based in South Africa, we are rapidly moving into a number of emerging markets, both in Africa and Asia. Our success is rooted in our passion for our clients and everything we do is centred on our delivery of Insurance Good and Proper.

The insurance consultant role is focused on providing an end-to-end service and support to intermediaries. This role is based in Bellville, Western Cape.

• Contribution to the net profit and growth targets for business.
• Delivering exceptional service that exceeds customers’ expectations through proactive, innovative, and appropriate solutions.
• Providing telephonic / email support to the intermediary on record, authorised representatives from the brokerage, and broker services.
• Dealing with general insurance and policy specific enquiries.
• Analysing the request from the intermediary and providing a quotation to secure the business (conversion).
• Initiating out dials to intermediaries to discuss quotations and / or convert policies.
• Undertaking client follow-ups when policies are cancelled to ascertain the reasons and attempt to retain the policy onto books.
• New business issuance / policy maintenance/ renewal / agri aspects of policies.
• Assisting to resolve all insurance queries within required timeframe and compliance requirements.
• Managing client expectation on expected turnaround times for submitted requests.
• Adhering to underwriting criteria and regional requirements.
• Assist with profiling the client with the best suitable product and underwriting criteria.
• Assisting in implementing solutions for improvement.
• Adhering to workforce management principles to ensure that we optimize productivity.
• Prioritise own workflow and ensure work is completed to the required standards of productivity, quality, and timelines; use performance manage systems to improve personal performance.
• Ensuring that business targets are met.

• Matric / Grade 12
• 60 FAIS credits - Commercial lines
• Minimum of 3 years’ experience in Financial Services experience - Short Term Insurance - would be advantageous
• A relevant insurance related qualification (e.g. NQF level 5) would be advantageous.
• Tertiary qualification would be advantageous

• Excellent verbal and written communication skills to request information and correspond with internal / external stakeholders.
• Excellent interpersonal skills, collaborating with internal / external stakeholders.
• Conduct efficient administration.
• Optimising work processes.
• Situational adaptability.

The Sanlam Group is committed to achieving transformation and embraces diversity. This commitment is what drives us to achieve a diverse, inclusive and equitable workplace as we believe that these are key components to ensuring a thriving and sustainable business in South Africa. The Group's Employment Equity plan and targets will be considered as part of the selection process.

Remuneration: market-related Location: George Job level: Mid Type: Permanent Reference: #BH-401 Company: Badger Holdings

Pet Sales and Service Consultant | George, South Africa

We’re launching a brand-new pet insurance brand in Australia, backed by a well-established and successful organisation with a proven track record in the industry. As a Pet Sales Consultant, you’ll play a key role in bringing this new brand to life—delivering exceptional customer experiences and helping pet owners across Australia protect what matters most.

As a Pet Sales Consultant, you’ll be the voice of our brand—delivering exceptional customer experiences while driving growth in the Australian pet insurance market. You’ll handle inbound and outbound interactions with both existing and prospective customers, focusing on retention, and new policy sales.

• Promote pet insurance products via inbound and outbound calls.
• Identify customer needs and recommend suitable coverage options.
• Achieve individual and team sales targets while ensuring customer satisfaction

• Engage existing policyholders to support their transition to their new product.
• Address questions and concerns and reinforce the value of keeping their pets insured.

• Participate in team meetings, coaching, and training.
• Share feedback and ideas to improve performance and customer experience.
• Participate in daily stand-up meetings.

• Accurately document customer interactions.
• Ensure compliance with internal procedures and regulatory standards.
• Escalate complex issues appropriately.

• Adhere to company policies and procedures.
• Perform other duties as required to support business success

This role supports the Australian market and requires flexibility to work during Australian business hours.

Shifts are scheduled to accommodate time zone differences and may include:

• midnight Start (00:00 – 08:00)
• Early Morning Start (03:00 – 11:00)

These hours are subject to change based on business needs and daylight savings.

• Minimum Grade 12 / National Senior Certificate.
• A genuine passion for pets (being a pet owner would be advantageous).
• Experience in sales, customer service, or a call centre environment.
• High emotional intelligence, empathy and a customer-first mindset.
• Strong communication skills in English—both verbal and written.
• Confidence to ask the right questions and understand customer needs.
• Computer literacy and multitasking ability.

• Excellent interpersonal and persuasion skills.
• Problem-solving mindset.
• Adaptability and resilience under pressure.

Be part of a team that’s making a real difference in the lives of pets and their owners. You’ll work in a collaborative, compliance-focused environment where integrity, transparency, and service excellence are valued. Every interaction you have will help build trust and protect the wellbeing of pets across Australia.

If you’re excited to combine your love for pets with your sales and customer service expertise, we’d love to hear from you!

Posted on 03 Oct 14:26, Closing date 1 Nov

Remuneration: market-related Location: George Job level: Mid Type: Permanent Reference: #BH-401 Company: Badger Holdings

Pet Sales and Service Consultant | George, South Africa

We’re launching a brand-new pet insurance brand in Australia, backed by a well-established and successful organisation with a proven track record in the industry. As a Pet Sales Consultant, you’ll play a key role in bringing this new brand to life—delivering exceptional customer experiences and helping pet owners across Australia protect what matters most.

As a Pet Sales Consultant, you’ll be the voice of our brand—delivering exceptional customer experiences while driving growth in the Australian pet insurance market. You’ll handle inbound and outbound interactions with both existing and prospective customers, focusing on retention, and new policy sales.

• Promote pet insurance products via inbound and outbound calls.
• Identify customer needs and recommend suitable coverage options.
• Achieve individual and team sales targets while ensuring customer satisfaction

• Engage existing policyholders to support their transition to their new product.
• Address questions and concerns and reinforce the value of keeping their pets insured.

• Participate in team meetings, coaching, and training.
• Share feedback and ideas to improve performance and customer experience.
• Participate in daily stand-up meetings.

• Accurately document customer interactions.
• Ensure compliance with internal procedures and regulatory standards.
• Escalate complex issues appropriately.

• Adhere to company policies and procedures.
• Perform other duties as required to support business success

This role supports the Australian market and requires flexibility to work during Australian business hours.

Shifts are scheduled to accommodate time zone differences and may include:

• midnight Start (00:00 – 08:00)
• Early Morning Start (03:00 – 11:00)

These hours are subject to change based on business needs and daylight savings.

• Minimum Grade 12 / National Senior Certificate.
• A genuine passion for pets (being a pet owner would be advantageous).
• Experience in sales, customer service, or a call centre environment.
• High emotional intelligence, empathy and a customer-first mindset.
• Strong communication skills in English—both verbal and written.
• Confidence to ask the right questions and understand customer needs.
• Computer literacy and multitasking ability.

• Excellent interpersonal and persuasion skills.
• Problem-solving mindset.
• Adaptability and resilience under pressure.

Be part of a team that’s making a real difference in the lives of pets and their owners. You’ll work in a collaborative, compliance-focused environment where integrity, transparency, and service excellence are valued. Every interaction you have will help build trust and protect the wellbeing of pets across Australia.

If you’re excited to combine your love for pets with your sales and customer service expertise, we’d love to hear from you!

Posted on 03 Oct 14:26, Closing date 1 Nov

Remuneration: market-related Location: George Job level: Mid Type: Permanent Reference: #BH-401 Company: Badger Holdings

Pet Sales and Service Consultant | George, South Africa

We’re launching a brand-new pet insurance brand in Australia, backed by a well-established and successful organisation with a proven track record in the industry. As a Pet Sales Consultant, you’ll play a key role in bringing this new brand to life—delivering exceptional customer experiences and helping pet owners across Australia protect what matters most.

As a Pet Sales Consultant, you’ll be the voice of our brand—delivering exceptional customer experiences while driving growth in the Australian pet insurance market. You’ll handle inbound and outbound interactions with both existing and prospective customers, focusing on retention, and new policy sales.

• Promote pet insurance products via inbound and outbound calls.
• Identify customer needs and recommend suitable coverage options.
• Achieve individual and team sales targets while ensuring customer satisfaction

• Engage existing policyholders to support their transition to their new product.
• Address questions and concerns and reinforce the value of keeping their pets insured.

• Participate in team meetings, coaching, and training.
• Share feedback and ideas to improve performance and customer experience.
• Participate in daily stand-up meetings.

• Accurately document customer interactions.
• Ensure compliance with internal procedures and regulatory standards.
• Escalate complex issues appropriately.

• Adhere to company policies and procedures.
• Perform other duties as required to support business success

This role supports the Australian market and requires flexibility to work during Australian business hours.

Shifts are scheduled to accommodate time zone differences and may include:

• midnight Start (00:00 – 08:00)
• Early Morning Start (03:00 – 11:00)

These hours are subject to change based on business needs and daylight savings.

• Minimum Grade 12 / National Senior Certificate.
• A genuine passion for pets (being a pet owner would be advantageous).
• Experience in sales, customer service, or a call centre environment.
• High emotional intelligence, empathy and a customer-first mindset.
• Strong communication skills in English—both verbal and written.
• Confidence to ask the right questions and understand customer needs.
• Computer literacy and multitasking ability.

• Excellent interpersonal and persuasion skills.
• Problem-solving mindset.
• Adaptability and resilience under pressure.

Be part of a team that’s making a real difference in the lives of pets and their owners. You’ll work in a collaborative, compliance-focused environment where integrity, transparency, and service excellence are valued. Every interaction you have will help build trust and protect the wellbeing of pets across Australia.

If you’re excited to combine your love for pets with your sales and customer service expertise, we’d love to hear from you!

Posted on 03 Oct 14:26, Closing date 1 Nov