2,777 Customer Service & Helpdesk jobs in South Africa

Position Type: Part-Time/Full-Time

Note: we are considering both part-time and full-time candidates for this role.

We are seeking a motivated and experienced Remote Recruitment Consultant & Customer Success Manager to join our dynamic team. This role is crucial in ensuring the successful recruitment of top talent while also managing client relationships and driving customer satisfaction. The ideal candidate will have a strong background in recruitment and customer service, with a passion for helping clients achieve their goals.

• Conduct Interviews: Carry out interviews with potential candidates to assess their qualifications and fit for various roles.
• Head Hunting Candidates: Proactively identify and engage with potential candidates through various channels.
• Review Job Applications: Screen and evaluate job applications to shortlist suitable candidates for open positions.
• Vetting Candidates: Conduct thorough background checks and reference checks to ensure candidate suitability.
• Account Management: Build and maintain strong relationships with clients, understanding their needs and providing tailored solutions.
• Manage and Update CRM: Keep the CRM system updated with candidate and client information, ensuring accurate records.
• Upselling & Cross Selling: Identify opportunities to upsell and cross-sell services to existing clients, enhancing their experience and satisfaction.
• Conduct Sales Demos: Present and demonstrate services to potential clients, showcasing the value and benefits of our offerings.

• Experience: Minimum of 2 years in recruitment and preferably 2 years in customer service or account management.
• Technical Requirements:
  • Must have either solar power or an uninterruptible power supply (UPS) to ensure stable internet connectivity.
  • Stable, fast internet connection.
  • Must own a headset and a laptop/computer with a minimum of 8 GB RAM.

• Strong communication and interpersonal skills.
• Excellent organizational and time management abilities.
• Proficient in using CRM software and other recruitment tools.
• Ability to work independently and as part of a team.
• Strong problem-solving skills and a customer-centric approach.
• 28 days holiday & sick pay per annum (based on full-time hours)
• Competitive monthly pay and performance-based incentives.
• Flexible working hours and remote work environment.
• Opportunities for professional development and growth.

Pay Driving Incentives Connectivity Recruitment CRM Checks Supply Account Management Interpersonal Skills Customer Satisfaction Records Software Time Management Customer Service Sales Communication Management

Position Type: Part-Time/Full-Time

Note: we are considering both part-time and full-time candidates for this role.

We are seeking a motivated and experienced Remote Recruitment Consultant & Customer Success Manager to join our dynamic team. This role is crucial in ensuring the successful recruitment of top talent while also managing client relationships and driving customer satisfaction. The ideal candidate will have a strong background in recruitment and customer service, with a passion for helping clients achieve their goals.

• Conduct Interviews: Carry out interviews with potential candidates to assess their qualifications and fit for various roles.
• Head Hunting Candidates: Proactively identify and engage with potential candidates through various channels.
• Review Job Applications: Screen and evaluate job applications to shortlist suitable candidates for open positions.
• Vetting Candidates: Conduct thorough background checks and reference checks to ensure candidate suitability.
• Account Management: Build and maintain strong relationships with clients, understanding their needs and providing tailored solutions.
• Manage and Update CRM: Keep the CRM system updated with candidate and client information, ensuring accurate records.
• Upselling & Cross Selling: Identify opportunities to upsell and cross-sell services to existing clients, enhancing their experience and satisfaction.
• Conduct Sales Demos: Present and demonstrate services to potential clients, showcasing the value and benefits of our offerings.

• Experience: Minimum of 2 years in recruitment and preferably 2 years in customer service or account management.
• Technical Requirements:
  • Must have either solar power or an uninterruptible power supply (UPS) to ensure stable internet connectivity.
  • Stable, fast internet connection.
  • Must own a headset and a laptop/computer with a minimum of 8 GB RAM.

• Strong communication and interpersonal skills.
• Excellent organizational and time management abilities.
• Proficient in using CRM software and other recruitment tools.
• Ability to work independently and as part of a team.
• Strong problem-solving skills and a customer-centric approach.
• 28 days holiday & sick pay per annum (based on full-time hours)
• Competitive monthly pay and performance-based incentives.
• Flexible working hours and remote work environment.
• Opportunities for professional development and growth.

Pay Driving Incentives Connectivity Recruitment CRM Checks Supply Account Management Interpersonal Skills Customer Satisfaction Records Software Time Management Customer Service Sales Communication Management

Position Type: Part-Time/Full-Time

Note: we are considering both part-time and full-time candidates for this role.

We are seeking a motivated and experienced Remote Recruitment Consultant & Customer Success Manager to join our dynamic team. This role is crucial in ensuring the successful recruitment of top talent while also managing client relationships and driving customer satisfaction. The ideal candidate will have a strong background in recruitment and customer service, with a passion for helping clients achieve their goals.

• Conduct Interviews: Carry out interviews with potential candidates to assess their qualifications and fit for various roles.
• Head Hunting Candidates: Proactively identify and engage with potential candidates through various channels.
• Review Job Applications: Screen and evaluate job applications to shortlist suitable candidates for open positions.
• Vetting Candidates: Conduct thorough background checks and reference checks to ensure candidate suitability.
• Account Management: Build and maintain strong relationships with clients, understanding their needs and providing tailored solutions.
• Manage and Update CRM: Keep the CRM system updated with candidate and client information, ensuring accurate records.
• Upselling & Cross Selling: Identify opportunities to upsell and cross-sell services to existing clients, enhancing their experience and satisfaction.
• Conduct Sales Demos: Present and demonstrate services to potential clients, showcasing the value and benefits of our offerings.

• Experience: Minimum of 2 years in recruitment and preferably 2 years in customer service or account management.
• Technical Requirements:
  • Must have either solar power or an uninterruptible power supply (UPS) to ensure stable internet connectivity.
  • Stable, fast internet connection.
  • Must own a headset and a laptop/computer with a minimum of 8 GB RAM.

• Strong communication and interpersonal skills.
• Excellent organizational and time management abilities.
• Proficient in using CRM software and other recruitment tools.
• Ability to work independently and as part of a team.
• Strong problem-solving skills and a customer-centric approach.
• 28 days holiday & sick pay per annum (based on full-time hours)
• Competitive monthly pay and performance-based incentives.
• Flexible working hours and remote work environment.
• Opportunities for professional development and growth.

Pay Driving Incentives Connectivity Recruitment CRM Checks Supply Account Management Interpersonal Skills Customer Satisfaction Records Software Time Management Customer Service Sales Communication Management

Position Type: Part-Time/Full-Time

Note: we are considering both part-time and full-time candidates for this role.

We are seeking a motivated and experienced Remote Recruitment Consultant & Customer Success Manager to join our dynamic team. This role is crucial in ensuring the successful recruitment of top talent while also managing client relationships and driving customer satisfaction. The ideal candidate will have a strong background in recruitment and customer service, with a passion for helping clients achieve their goals.

• Conduct Interviews: Carry out interviews with potential candidates to assess their qualifications and fit for various roles.
• Head Hunting Candidates: Proactively identify and engage with potential candidates through various channels.
• Review Job Applications: Screen and evaluate job applications to shortlist suitable candidates for open positions.
• Vetting Candidates: Conduct thorough background checks and reference checks to ensure candidate suitability.
• Account Management: Build and maintain strong relationships with clients, understanding their needs and providing tailored solutions.
• Manage and Update CRM: Keep the CRM system updated with candidate and client information, ensuring accurate records.
• Upselling & Cross Selling: Identify opportunities to upsell and cross-sell services to existing clients, enhancing their experience and satisfaction.
• Conduct Sales Demos: Present and demonstrate services to potential clients, showcasing the value and benefits of our offerings.

• Experience: Minimum of 2 years in recruitment and preferably 2 years in customer service or account management.
• Technical Requirements:
  • Must have either solar power or an uninterruptible power supply (UPS) to ensure stable internet connectivity.
  • Stable, fast internet connection.
  • Must own a headset and a laptop/computer with a minimum of 8 GB RAM.

• Strong communication and interpersonal skills.
• Excellent organizational and time management abilities.
• Proficient in using CRM software and other recruitment tools.
• Ability to work independently and as part of a team.
• Strong problem-solving skills and a customer-centric approach.
• 28 days holiday & sick pay per annum (based on full-time hours)
• Competitive monthly pay and performance-based incentives.
• Flexible working hours and remote work environment.
• Opportunities for professional development and growth.

Pay Driving Incentives Connectivity Recruitment CRM Checks Supply Account Management Interpersonal Skills Customer Satisfaction Records Software Time Management Customer Service Sales Communication Management

Position Type: Part-Time/Full-Time

Note: we are considering both part-time and full-time candidates for this role.

We are seeking a motivated and experienced Remote Recruitment Consultant & Customer Success Manager to join our dynamic team. This role is crucial in ensuring the successful recruitment of top talent while also managing client relationships and driving customer satisfaction. The ideal candidate will have a strong background in recruitment and customer service, with a passion for helping clients achieve their goals.

• Conduct Interviews: Carry out interviews with potential candidates to assess their qualifications and fit for various roles.
• Head Hunting Candidates: Proactively identify and engage with potential candidates through various channels.
• Review Job Applications: Screen and evaluate job applications to shortlist suitable candidates for open positions.
• Vetting Candidates: Conduct thorough background checks and reference checks to ensure candidate suitability.
• Account Management: Build and maintain strong relationships with clients, understanding their needs and providing tailored solutions.
• Manage and Update CRM: Keep the CRM system updated with candidate and client information, ensuring accurate records.
• Upselling & Cross Selling: Identify opportunities to upsell and cross-sell services to existing clients, enhancing their experience and satisfaction.
• Conduct Sales Demos: Present and demonstrate services to potential clients, showcasing the value and benefits of our offerings.

• Experience: Minimum of 2 years in recruitment and preferably 2 years in customer service or account management.
• Technical Requirements:
  • Must have either solar power or an uninterruptible power supply (UPS) to ensure stable internet connectivity.
  • Stable, fast internet connection.
  • Must own a headset and a laptop/computer with a minimum of 8 GB RAM.

• Strong communication and interpersonal skills.
• Excellent organizational and time management abilities.
• Proficient in using CRM software and other recruitment tools.
• Ability to work independently and as part of a team.
• Strong problem-solving skills and a customer-centric approach.
• 28 days holiday & sick pay per annum (based on full-time hours)
• Competitive monthly pay and performance-based incentives.
• Flexible working hours and remote work environment.
• Opportunities for professional development and growth.

Pay Driving Incentives Connectivity Recruitment CRM Checks Supply Account Management Interpersonal Skills Customer Satisfaction Records Software Time Management Customer Service Sales Communication Management

Position Type: Part-Time/Full-Time

Note: we are considering both part-time and full-time candidates for this role.

We are seeking a motivated and experienced Remote Recruitment Consultant & Customer Success Manager to join our dynamic team. This role is crucial in ensuring the successful recruitment of top talent while also managing client relationships and driving customer satisfaction. The ideal candidate will have a strong background in recruitment and customer service, with a passion for helping clients achieve their goals.

• Conduct Interviews: Carry out interviews with potential candidates to assess their qualifications and fit for various roles.
• Head Hunting Candidates: Proactively identify and engage with potential candidates through various channels.
• Review Job Applications: Screen and evaluate job applications to shortlist suitable candidates for open positions.
• Vetting Candidates: Conduct thorough background checks and reference checks to ensure candidate suitability.
• Account Management: Build and maintain strong relationships with clients, understanding their needs and providing tailored solutions.
• Manage and Update CRM: Keep the CRM system updated with candidate and client information, ensuring accurate records.
• Upselling & Cross Selling: Identify opportunities to upsell and cross-sell services to existing clients, enhancing their experience and satisfaction.
• Conduct Sales Demos: Present and demonstrate services to potential clients, showcasing the value and benefits of our offerings.

• Experience: Minimum of 2 years in recruitment and preferably 2 years in customer service or account management.
• Technical Requirements:
  • Must have either solar power or an uninterruptible power supply (UPS) to ensure stable internet connectivity.
  • Stable, fast internet connection.
  • Must own a headset and a laptop/computer with a minimum of 8 GB RAM.

• Strong communication and interpersonal skills.
• Excellent organizational and time management abilities.
• Proficient in using CRM software and other recruitment tools.
• Ability to work independently and as part of a team.
• Strong problem-solving skills and a customer-centric approach.
• 28 days holiday & sick pay per annum (based on full-time hours)
• Competitive monthly pay and performance-based incentives.
• Flexible working hours and remote work environment.
• Opportunities for professional development and growth.

Pay Driving Incentives Connectivity Recruitment CRM Checks Supply Account Management Interpersonal Skills Customer Satisfaction Records Software Time Management Customer Service Sales Communication Management

Overview

ApprovalMax is award-winning B2B software used by businesses around the world to approve bills and expenses. It streamlines the approval process for decision-makers by replacing paper and email approvals with automated workflows. ApprovalMax integrates with platforms such as Xero, QuickBooks Online, and Oracle NetSuite to unlock powerful efficiencies for approvers and finance teams. The company is globally recognized and has won Xero App Partner of the Year four times since 2020 in different countries.

ApprovalMax is on the lookout for a motivated Customer Success Manager to join its dedicated, passionate team.

Responsibilities include:

• Customer Onboarding and Enablement: Guide customers through the onboarding process, ensuring they have the necessary resources, knowledge, and support to succeed. Provide training and enablement materials to help customer effectively utilize our products and services.
• Relationship Management: Develop and maintain strong relationships with customers, acting as their primary point of contact. Proactively engage customers to understand their needs and identify opportunities for growth and collaboration.
• Performance Tracking and Analysis: Monitor and track customer performance metrics, including Monthly Recurring Revenue (MRR), customer satisfaction, and other key performance indicators (KPIs). Provide insights and recommendations to improve customer performance and identify areas for growth.
• Issue Resolution: Address customer inquiries, concerns, and escalations in a timely and effective manner. Collaborate with internal teams to resolve issues and ensure customers receive top-notch support.
• Customer Development: Work closely withcustomers to identify business opportunities and co-create strategies for expansion. Support customers in developing go-to-market plans, marketing initiatives, and joint sales efforts.
• Collaboration and Alignment: Foster collaboration and alignment with internal cross-functional teams, including sales, marketing, product, and support, to ensure a seamless customer experience.
• Upsell and Cross-sell: Collaborate with customers to identify upsell and cross-sell opportunities, maximizing customer value and revenue potential.
• Reporting and Documentation: Maintain accurate customers data, activities, and interactions in the company’s CRM system. Provide regular reports and updates on customer performance to the leadership team.

Desired Skills and Experience:

• 2+ years of experience in customer management, account management, or similar roles in SaaS
• Strong track record of driving customer success, retention, and revenue growth
• Excellent communication and interpersonal skills, with the ability to build and maintain lasting relationships
• Demonstrated problem-solving abilities and a customer-focused mindset
• Exceptional organizational skills and the ability to manage multiple projects simultaneously
• Self-motivated and proactive, with a passion for exceeding expectations.

• Full-time and permanent.

• Growing international business with 10,000+ subscribers
• Regular performance-based compensation reviews
• 26 days paid time off
• 1 additional day off for your Birthday
• Remote office assistance
• Service years recognition financial reward.

Overview

ApprovalMax is award-winning B2B software used by businesses around the world to approve bills and expenses. It streamlines the approval process for decision-makers by replacing paper and email approvals with automated workflows. ApprovalMax integrates with platforms such as Xero, QuickBooks Online, and Oracle NetSuite to unlock powerful efficiencies for approvers and finance teams. The company is globally recognized and has won Xero App Partner of the Year four times since 2020 in different countries.

ApprovalMax is on the lookout for a motivated Customer Success Manager to join its dedicated, passionate team.

Responsibilities include:

• Customer Onboarding and Enablement: Guide customers through the onboarding process, ensuring they have the necessary resources, knowledge, and support to succeed. Provide training and enablement materials to help customer effectively utilize our products and services.
• Relationship Management: Develop and maintain strong relationships with customers, acting as their primary point of contact. Proactively engage customers to understand their needs and identify opportunities for growth and collaboration.
• Performance Tracking and Analysis: Monitor and track customer performance metrics, including Monthly Recurring Revenue (MRR), customer satisfaction, and other key performance indicators (KPIs). Provide insights and recommendations to improve customer performance and identify areas for growth.
• Issue Resolution: Address customer inquiries, concerns, and escalations in a timely and effective manner. Collaborate with internal teams to resolve issues and ensure customers receive top-notch support.
• Customer Development: Work closely withcustomers to identify business opportunities and co-create strategies for expansion. Support customers in developing go-to-market plans, marketing initiatives, and joint sales efforts.
• Collaboration and Alignment: Foster collaboration and alignment with internal cross-functional teams, including sales, marketing, product, and support, to ensure a seamless customer experience.
• Upsell and Cross-sell: Collaborate with customers to identify upsell and cross-sell opportunities, maximizing customer value and revenue potential.
• Reporting and Documentation: Maintain accurate customers data, activities, and interactions in the company’s CRM system. Provide regular reports and updates on customer performance to the leadership team.

Desired Skills and Experience:

• 2+ years of experience in customer management, account management, or similar roles in SaaS
• Strong track record of driving customer success, retention, and revenue growth
• Excellent communication and interpersonal skills, with the ability to build and maintain lasting relationships
• Demonstrated problem-solving abilities and a customer-focused mindset
• Exceptional organizational skills and the ability to manage multiple projects simultaneously
• Self-motivated and proactive, with a passion for exceeding expectations.

• Full-time and permanent.

• Growing international business with 10,000+ subscribers
• Regular performance-based compensation reviews
• 26 days paid time off
• 1 additional day off for your Birthday
• Remote office assistance
• Service years recognition financial reward.

Overview

ApprovalMax is award-winning B2B software used by businesses around the world to approve bills and expenses. It streamlines the approval process for decision-makers by replacing paper and email approvals with automated workflows. ApprovalMax integrates with platforms such as Xero, QuickBooks Online, and Oracle NetSuite to unlock powerful efficiencies for approvers and finance teams. The company is globally recognized and has won Xero App Partner of the Year four times since 2020 in different countries.

ApprovalMax is on the lookout for a motivated Customer Success Manager to join its dedicated, passionate team.

Responsibilities include:

• Customer Onboarding and Enablement: Guide customers through the onboarding process, ensuring they have the necessary resources, knowledge, and support to succeed. Provide training and enablement materials to help customer effectively utilize our products and services.
• Relationship Management: Develop and maintain strong relationships with customers, acting as their primary point of contact. Proactively engage customers to understand their needs and identify opportunities for growth and collaboration.
• Performance Tracking and Analysis: Monitor and track customer performance metrics, including Monthly Recurring Revenue (MRR), customer satisfaction, and other key performance indicators (KPIs). Provide insights and recommendations to improve customer performance and identify areas for growth.
• Issue Resolution: Address customer inquiries, concerns, and escalations in a timely and effective manner. Collaborate with internal teams to resolve issues and ensure customers receive top-notch support.
• Customer Development: Work closely withcustomers to identify business opportunities and co-create strategies for expansion. Support customers in developing go-to-market plans, marketing initiatives, and joint sales efforts.
• Collaboration and Alignment: Foster collaboration and alignment with internal cross-functional teams, including sales, marketing, product, and support, to ensure a seamless customer experience.
• Upsell and Cross-sell: Collaborate with customers to identify upsell and cross-sell opportunities, maximizing customer value and revenue potential.
• Reporting and Documentation: Maintain accurate customers data, activities, and interactions in the company’s CRM system. Provide regular reports and updates on customer performance to the leadership team.

Desired Skills and Experience:

• 2+ years of experience in customer management, account management, or similar roles in SaaS
• Strong track record of driving customer success, retention, and revenue growth
• Excellent communication and interpersonal skills, with the ability to build and maintain lasting relationships
• Demonstrated problem-solving abilities and a customer-focused mindset
• Exceptional organizational skills and the ability to manage multiple projects simultaneously
• Self-motivated and proactive, with a passion for exceeding expectations.

• Full-time and permanent.

• Growing international business with 10,000+ subscribers
• Regular performance-based compensation reviews
• 26 days paid time off
• 1 additional day off for your Birthday
• Remote office assistance
• Service years recognition financial reward.