2,005 Customer Service & Helpdesk jobs in South Africa

Rosebank - Johannesburg, GP ZA (Primary)

Description Zutari : Co-creating an engineered impact.

Zutari is a well-established, management-owned engineering firm with almost 90 years' experience.

As human-centred engineering consultants and advisors, we are trusted by our clients, business partners, communities and other stakeholders across Africa.

We co-create engineering solutions that have a positive impact and improve people's lives.

Zutari values inclusion and recognises the importance of a diverse, talented workforce, believing that people need other people to succeed.

What kind of talent do we pursue?

We employ people with the right attitude and a positive mindset, who are motivated by doing the right thing, getting things done and share a sense of urgency. People who have an impact in our teams and broader community. People who think differently and connect with those around them to co-create new opportunities and leave a meaningful legacy.

The BIM Coordinator is a project specific role accountable for the successful implementation of Building Information Modelling (BIM) processes and standards on the project. This individual collaborates closely with the project team, Project Executive, and business unit BIM Manager to ensure the efficient and effective use of BIM technology and methodologies. The most senior BIM coordinator on a project typically acts as the BIM lead for the project.

1. Organise and lead weekly interdisciplinary model coordination meetings to resolve interface issues and maintain consistent Level of Information Need (LOIN).
2. Establish project BIM coordination & collaboration strategy via workflow diagram (Zutmap), seek BIM manager sign off, communicate to all stakeholders, and implement.
3. Initiate and maintain cadence of model federation with all project stakeholders to ensure accurate and timely information exchange.
4. Own project implementation of the Zutari baseline LOIN, authoring templates and content libraries.
5. Capture improvements / expansion of the Zutari LOIN and feed back into LOIN library.
6. Capture improvements to or expansion of the Zutari baseline content library and feed back into data platform and content templates.
7. Co-develop (with the BIM Manager) the BEP / MIDP / TIDP / Scope Clarification, Capability / Capacity Assessments, information production methods & procedures, project information protocol and maintain these during project delivery.
8. Ensure ongoing project adherence to the BEP and EIRs via a planned audit schedule.
9. Evaluate and test BIM technologies / workflows as required by the project and ISO.
10. Identify opportunities for efficiency enhancement in the BIM process and implement.

Excellent communicator with 5 – 10 years industry experience in BIM coordination. Problem solver with advanced modelling, federation & information management skills. Strong knowledge of ISO and BS EN. Skilled in Autodesk (Revit, C3D, P3D, Navisworks, Inventor, ACC) and / or Bentley suite. Familiarity with Plannerly, Solibri, BIMcollab, Dynamo and Python desirable. Project management experience / BIM, engineering, architecture, or construction management degree advantageous.

We believe that a diverse workforce is key to our business success. We seek the best people for our jobs based on their skills, qualifications, and experience. We embrace the principle of equal opportunity in employment, and we work towards eliminating all forms of unlawful discrimination in our employment practices. In support of diversity and the equal opportunity principle, preference will be given to individuals from designated groups within South Africa.

CHEP helps move more goods to more people, in more places than any other organization on earth via our 347 million pallets, crates and containers. We employ approximately 13,000 people and operate in 60 countries. Through our pioneering and sustainable share-and-reuse business model, the world’s biggest brands trust us to help them transport their goods more efficiently, safely and with less environmental impact.

What does that mean for you? You’ll join an international organization big enough to take you anywhere, and small enough to get you there sooner. You’ll help change how goods get to market and contribute to global sustainability. You’ll be empowered to bring your authentic self to work and be surrounded by diverse and driven professionals. And you can maximize your work-life balance and flexibility through our Hybrid Work Model .

Key Responsibilities May Include:

• Oversee the resolution of regional Major Incidents within the IT technology landscape, uniting internal and external teams to ensure effective and timely recovery.
• Support the implementation of Service Delivery improvement initiatives, including aged ticket management, shift-left strategies, reassignment reduction, and enhanced incident coordination.
• Develop and embed processes to understand and manage Regional Service Demand in alignment with evolving business strategies and projects.
• Collaborate with Service Management, Technology Platform, and Product teams to integrate automation and enhance workflows that improve user satisfaction and operational efficiency.
• Contribute to post-incident reviews, ensuring process improvements and quality assurance standards are implemented effectively.
• Monitor and report on service performance metrics, producing trend analyses and actionable insights to drive continuous service improvement.
• Develop and maintain Service Delivery standards, policies, and documentation, ensuring communication, training, and alignment across regional stakeholders and suppliers.
• Build and lead a competent and professional regional Service Delivery team, fostering a culture of continuous learning, collaboration, and customer focus.

Service Delivery Manager – Technology Services

"Accelerate Your Career – Step into a High-Impact Service Delivery Role!"

Based in Kraaifontein, Durban or Sandton

We’re looking for a skilledService Delivery Manager to lead and optimize IT service delivery and major incident management across our global technology environment. This role ensures seamless collaboration between internal teams and external partners, driving service excellence and continuous improvement.

Key Responsibilities

• Manage and improve service delivery processes and incident resolution.
• Support global major incident management and root cause analysis.
• Drive ITSM best practices (e.g., shift-left, automation, aged ticket reduction).
• Maintain service standards, policies, and documentation.
• Deliver performance metrics and support continuous service improvement.
• Foster a customer-first culture and cross-functional collaboration.

What You’ll Bring

• Proven experience in IT service delivery and incident management.
• 5+ years’ experience managing or influencing technical staff and projects
• Strong knowledge of ITSM frameworks (e.g., ITIL).
• Excellent communication, stakeholder management skills and improving customer experience.
• Ability to lead under pressure and drive operational improvements.
• Bachelor’s degree in computer science, Information Systems, Business or related field, Masters preferred or equivalent combination of education/experience
• Washington or Yokohama Service now

Desired: ITIL v.3 or v.4 Specialist Qualification

• SIAM knowledge

We are an Equal Opportunity Employer, and we are committed to developing a diverse workforce in which everyone is treated fairly, with respect, and has the opportunity to contribute to business success while realizing his or her potential. This means harnessing the unique skills and experience that each individual brings and we do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.

Individuals fraudulently misrepresenting themselves as Brambles or CHEP representatives have scheduled interviews and offered fraudulent employment opportunities with the intent to commit identity theft or solicit money. Brambles and CHEP never conduct interviews via online chat or request money as a term of employment. If you have a question as to the legitimacy of an interview or job offer, please contact us at

Reporting to the Head of Service Delivery, the Service Delivery Manager has primary responsibility for providing senior client management support, incorporating service delivery oversight and commercial management. The Service Delivery Manager will be accountable for setting the priorities in order to achieve commercial outcomes, both internally and externally, for their clients.

The Service Delivery Manager will obtain a clear understanding of our client businesses and strategic intent and use this understanding to drive revenue generation as well as providing intelligence to Sales and Product & Proposition teams.

Key responsibilities will include service reviews, issue escalation ownership, oversight of SLA / KPI deliverables and contractual compliance. This role would work closely with Asset Services & Delivery, PMO, Sales, and Production Support teams to provide a high level of senior relationship support and service delivery.

The SDM will undertake consultation with key Asset Services stakeholders and Delivery leads to determine and set overall regional priorities. This role will require a strong understanding of FNZ’s client offering, operational processes and support functions.

Specific Role Responsibilities

Strategy formulation and implementation

• Identifies and secures additional commercial opportunities with each customer within their remit;
• Positions FNZ as 'strategic adviser' to all customers within their remit and demonstrates this through regular access to strategic decision-makers, involvement in customer strategy sessions etc;
• Contributes to the formulation and refinement of the wider FNZ vision and strategy;
• Uses professional networks to assist the Sales team to identify and secure commercial opportunities with new customers; and
• Maintains a very high degree of domain expertise and professional currency (regulation, market drivers, FNZ propositions and processes etc) and as such can arrive at a point of view and articulate it clearly and compellingly, in either an internal or customer facing context.

Leadership

• Establishes exceptional working relationships within FNZ based on trust, loyalty , dependability and skill;
• Earns respect from colleagues, customers and other professional stakeholders;
• Is highly committed to FNZs enterprise-level and local goals and can articulate these clearly and compellingly;
• Leads by example, 'mucks-in' and assists other FNZ staff where necessary, sets clear direction, and sells benefits to gain commitment. Is accessible and approachable;
• Drives a commercial focus throughout the team. Has a clear and accurate understanding of the commercial situation of FNZ locally and regionally, can demonstrate this, and acts primarily to create long term value for FNZs shareholders;,
• Drives a ‘change agent’ mentality - has an action bias and challenges the status quo where desirable outcomes can be achieved by doing things differently;
• Is vocal and opinionated with respect to decisions that impact customers within their remit. Speaks compellingly, and is influential in securing good customer outcomes and preventing bad ones;
• Always speaks 'truth to power', adheres to FNZs whistle-blowing policy and applicable legislation to ensure the appropriateness of all FNZ actions with respect to customers in their remit. Vocally pursues good ideas and defends against bad ones regardless of tenure and seniority within the organisation;
• Wishes to develop skills and experience, and demonstrates self-directed steps to achieve this;
• Takes a genuine interest in the development of more junior employees and goes out of their way to assist with this;
• Instils a sense of 'do or die' urgency as and where necessary, and achieves a commensurate work rate from relevant FNZ staff;
• Drives a service culture with a positive “can do” attitude.

Managing Service Delivery

• Maintains their customer satisfaction levels above an acceptable level (measurement criteria and target level to be agreed with Managing Director) at all times, subject to agreed variations for events beyond the SDMs control;
• Visits customers on-site monthly or as otherwise agreed;
• Demonstrates a proven ability to influence and lead the customer where necessary or desirable;
• Provides senior client management support including undertaking regular service reviews with clients identifying any areas of improvement required and discussing strategy and opportunities;
• Is aware of and conversant in all key service delivery metrics including SLA / KPI and contractual compliance. Produces or oversees production of these metrics where required;
• Successfully communicates account management priorities to internal stakeholders and works effectively with these stakeholders to deliver desired outcomes;
• Demonstrates detailed and nuanced understanding of customer organisations within remit, covering both hard (AuA, SLA / KPI, market share, market ambitions etc) and soft (relationships, tactical positioning, customer HR etc) measurements of customer satisfaction;
• De-facto manages the Production Support & Infrastructure and Client Support services teams to deliver exceptional client outcomes;
• Is an aggressive but realistic planner and tracks all appropriate activities against a plan. Can produce the plan and current status on request;

Experience required

• Strong account management / service delivery experience within Financial Services;
• Follows up colleagues where there work is important to a customer outcome;
• Demonstrates an ability to cope with protracted high pressure situations.
• Shows respect for colleagues, customers and other stakeholders and is respected by same;
• Owns everything impacting the customer, even when immediate responsibility for execution is delegated;
• Demonstrates high professional standards and a feeling of personal accountability for FNZs performance;
• Is comfortable acting on own initiative and acts to facilitate a 'by exception' management approach;
• Speaks up fearlessly where necessary, to Managing Director, Head of Risk and Compliance and others as appropriate;
• Supports colleagues and takes pleasure in their achievements;
• Helps create a positive team culture within the immediate team and more broadly within FNZ;
• Engaging and approachable.

Service Manager • Johannesburg, South Africa

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CHEP helps move more goods to more people, in more places than any other organization on earth via our 347 million pallets, crates and containers. We employ approximately 13,000 people and operate in 60 countries. Through our pioneering and sustainable share-and-reuse business model, the world’s biggest brands trust us to help them transport their goods more efficiently, safely and with less environmental impact.

What does that mean for you? You’ll join an international organization big enough to take you anywhere, and small enough to get you there sooner. You’ll help change how goods get to market and contribute to global sustainability. You’ll be empowered to bring your authentic self to work and be surrounded by diverse and driven professionals. And you can maximize your work-life balance and flexibility through our Hybrid Work Model.

Job Description

Key Responsibilities May Include:

• Oversee the resolution of regional Major Incidents within the IT technology landscape, uniting internal and external teams to ensure effective and timely recovery.
• Support the implementation of Service Delivery improvement initiatives, including aged ticket management, shift-left strategies, reassignment reduction, and enhanced incident coordination.
• Develop and embed processes to understand and manage Regional Service Demand in alignment with evolving business strategies and projects.
• Collaborate with Service Management, Technology Platform, and Product teams to integrate automation and enhance workflows that improve user satisfaction and operational efficiency.
• Contribute to post-incident reviews, ensuring process improvements and quality assurance standards are implemented effectively.
• Monitor and report on service performance metrics, producing trend analyses and actionable insights to drive continuous service improvement.
• Develop and maintain Service Delivery standards, policies, and documentation, ensuring communication, training, and alignment across regional stakeholders and suppliers.
• Build and lead a competent and professional regional Service Delivery team, fostering a culture of continuous learning, collaboration, and customer focus.
  
  

• Manage and improve service delivery processes and incident resolution.
• Support global major incident management and root cause analysis.
• Drive ITSM best practices (e.g., shift-left, automation, aged ticket reduction).
• Maintain service standards, policies, and documentation.
• Deliver performance metrics and support continuous service improvement.
• Foster a customer-first culture and cross-functional collaboration.
  
  

• Proven experience in IT service delivery and incident management.
• 5+ years’ experience managing or influencing technical staff and projects
• Strong knowledge of ITSM frameworks (e.g., ITIL).
• Excellent communication, stakeholder management skills and improving customer experience.
• Ability to lead under pressure and drive operational improvements.
• Bachelor’s degree in computer science, Information Systems, Business or related field, Masters preferred or equivalent combination of education/experience
• Washington or Yokohama Service now
  
  

• SIAM knowledge
  
  

Together we solve, build, manage and operate Information Technology to help realize your business potential.

Your success is our passion

Job PositionTitle : Service Delivery Manager - Cape Town

Department : Service Management

Location : Cape Town

Job Type : Full time

Main purpose of this role : The role of the Service Delivery Manager is a senior role that is central to the management of service delivery to a portfolio of clients, ensuring that all services and solutions delivered satisfy clients' business requirements and expectations.

The Service Delivery Manager works with stakeholders to enforce governance controls and processes.

As well as working with stakeholders to drive continual service improvement and maturity of IT for clients.

The Service Delivery Manager should have experience planning and managing projects, as well as strong interpersonal skills and good business acumen, necessary to build relationships with clients, and ensure effective ongoing interaction between operations and the client.

The Service Delivery Manager should have extensive experience in IT and industry-recognized frameworks (such as ITIL and Cobit), managing and overseeing IT systems, leading IT projects, managing risk and change, managing budgets, developing, and driving IT roadmaps and continual service improvement initiatives.

The Service Delivery Manager will work with executives, other managers, and technical people, to ensure successful implementation of strategic plans and initiatives.

Responsibilities : The primary tasks, functions and deliverables of the role include, but are not limited to :

IT Service Management : focus areas include, but are not limited to : Manage client service delivery according to established frameworks.

Coordinate and manage service delivery for a portfolio of clients according to B-Logic standards and agreed frameworks (including ITIL and COBIT).Continual service improvement.

Manage and coordinate continual service improvement (CSI) and IT planning initiatives, generating CSI and gap analysis reports that justify proactive initiatives for IT.Risk management. Evaluate and manage risks, ensuring strategies to remediate are planned and implemented.

Business continuity, cyber security, data governance, infrastructure).Change management.

Planning for and implementing planned changes with the client to ensure changes are communicated and implemented effectively according to agreed objectives with the client.Problem management. Identify and coordinate the remediation of problems that cause recurring incidents and challenges for clients.Generate service and IT performance reports, presented to clients at regular management meetings.

Analyze reporting metrics together with clients.General Technical Support : Support the Service Managers with technical-related activities, which may be related to incidents, problems, testing, information gathering, or other activities that require technical experience.IT Project Management : focus areas include, but are not limited to : Project Management.

Manage and coordinate project activities, reporting back on project status and progress to stakeholders.Project Planning.

Planning, scoping and preparation for identified projects.Service Delivery : focus areas include, but are not limited to : Escalation management.

Deal with client account escalations, address the problem by working with the relevant parties and communicating effectively with the stakeholders until remedied.Prioritize activities & engagements : where clients are in a Red or Amber state (from an account escalation perspective).Market & Industry Knowledge : focus areas include, but are not limited to :

Stay up to date with emerging IT trends, competitors, and industry developments.Represent the company at industry conferences, networking events, and trade shows.Education and Experience Requirements : Matric or NQF equivalent.Certification or Degree in Business Administration or Business Management or related field will be advantageous.Experienced working with ITIL and COBIT5 frameworks (certification will be advantageous)Experienced managing IT Risk and Change managementExperience in planning and managing projects5 years' experience in Service Delivery Management or IT management or similar roles.Skills and Competencies : The abilities that the individual needs to perform this role effectively :

Strong interpersonal & leadership skills.Ability to analyse and resolve problems.Fluent verbal and written English communication skills.Professional and confident communicator.Dynamic and high energy levels.Be patient, tactful, diplomatic, and approachable.Ability to work under pressure and meet deadlines.Work accurately, meticulous, and high attention to detail.Excellent organizational, planning and time management skills.Ability to multitask and prioritize.Enjoy working in a team, but also can work independently.Your success is our passionPlease complete the form in full.Name

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With our expertise and experience, we help you manage and operate your IT operations, and we align to YOUR unique requirements for a partnership that delivers what you need and when you need it.

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Oversee the resolution of regional Major Incidents within the IT technology landscape, uniting internal and external teams to ensure effective and timely recovery.Support the implementation of Service Delivery improvement initiatives, including aged ticket management, shift-left strategies, reassignment reduction, and enhanced incident coordination.Develop and embed processes to understand and manage Regional Service Demand in alignment with evolving business strategies and projects.Collaborate with Service Management, Technology Platform, and Product teams to integrate automation and enhance workflows that improve user satisfaction and operational efficiency.Contribute to post-incident reviews, ensuring process improvements and quality assurance standards are implemented effectively.Monitor and report on service performance metrics, producing trend analyses and actionable insights to drive continuous service improvement.Develop and maintain Service Delivery standards, policies, and documentation, ensuring communication, training, and alignment across regional stakeholders and suppliers.Build and lead a competent and professional regional Service Delivery team, fostering a culture of continuous learning, collaboration, and customer focus.Service Delivery Manager – Technology ServicesAccelerate Your Career – Step into a High-Impact Service Delivery Role!

Based in Kraaifontein, Durban or SandtonWe're looking for a skilled Service Delivery Manager to lead and optimize IT service delivery and major incident management across our global technology environment.

This role ensures seamless collaboration between internal teams and external partners, driving service excellence and continuous improvement.Key ResponsibilitiesManage and improve service delivery processes and incident resolution.Support global major incident management and root cause analysis.Drive ITSM best practices (e.g., shift-left, automation, aged ticket reduction).Maintain service standards, policies, and documentation.Deliver performance metrics and support continuous service improvement.Foster a customer-first culture and cross-functional collaboration.What You'll BringProven experience in IT service delivery and incident management.5+ years' experience managing or influencing technical staff and projectsStrong knowledge of ITSM frameworks (e.g., ITIL).Excellent communication, stakeholder management skills and improving customer experience.Ability to lead under pressure and drive operational improvements.Bachelor's degree in computer science, Information Systems, Business or related field, Masters preferred or equivalent combination of education / experienceWashington or Yokohama Service nowDesired : ITIL v.3 or v.4 Specialist QualificationSIAM knowledgeRemote TypeHybrid RemoteSkills to succeed in the roleWe are an Equal Opportunity Employer, and we are committed to developing a diverse workforce in which everyone is treated fairly, with respect, and has the opportunity to contribute to business success while realizing his or her potential.

This means harnessing the unique skills and experience that each individual brings and we do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.Individuals fraudulently misrepresenting themselves as Brambles or CHEP representatives have scheduled interviews and offered fraudulent employment opportunities with the intent to commit identity theft or solicit money.

Brambles and CHEP never conduct interviews via online chat or request money as a term of employment.

If you have a question as to the legitimacy of an interview or job offer, please contact us atCreate a job alert for this searchService Delivery Manager

Permanent, Shift work, Work

Cape Town, Gardens

Posted 4 months ago

About The Organisation And The Role

CSO is a community-based security and medical response organisation in Cape Town. They are looking for people who are passionate about the Jewish Community to join their team. Quick, logical thinkers who can remain calm under pressure, to work as call centre operators in the Emergency Call Centre which will operate 24/7, 365 days a year.

Main Duties & Responsibilities

• Answering of emergency calls and providing immediate support to caller.
• Logging emergency calls
• Dispatching of all relevant emergency services.
• Monitoring of security cameras and basic troubleshooting if required.
• Administration duties to include record keeping.
  
  

• Education & Work Experience
• Matric is an advantage, as is experience working in a high-pressure call centre or EMS environment.
• Strong Communication and Interpersonal skills
• Excellent command of English (verbal and written) is essential with a clear and calm telephonic communication style and the ability to effectively liaise with people from all ages and stages of life.
• Excellent Administration and Organisational Skills
• Able to perform general admin duties including filing, completing report forms and summaries
• Analytical and systems oriented with the ability to follow policies and procedures.
• A flexible, self-driven individual with strong attention to detail.
• Team-oriented with the ability to keep calm in stressful situations.
• A proactive individual who uses their initiative to ensure that service and performance are always to a high standard.
• Able to multitask and work autonomously while maintaining open channels of communication with a team.
• Specific Requirements
• Good computer literacy (Microsoft Office Word, Excel and Outlook) is essential, with the ability to pick up new systems with ease.
• Comfortable working in a high-pressure environment.
• Able to maintain confidentiality
• A community volunteer driven individual, passionate about the Cape Town Jewish Community
• Preference will be given to candidates who are willing to work either day or night shifts.
• Must be willing to work weekends, Shabbat, Yomtovim & public holidays
• Knowledge of maps systems and Cape Town streets is a distinct advantage
• Clear Criminal and ITC Record
• Code 8 Drivers license is preferable
• PSIRA Registration is an advantage.
  
  

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Toyota SA City of Cape Town, Western Cape, South Africa

Join to apply for the Specialist Sales Field Technical role at Toyota SA

Toyota SA City of Cape Town, Western Cape, South Africa

Join to apply for the Specialist Sales Field Technical role at Toyota SA

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A vacancy reporting to the Regional Technical Manager exists in the Technical Services Department which forms part of Customer First Division.

KEY PERFORMANCE AREAS:

• Participate in and encourage dealer support of EDER (Early Detection Early Resolution) processes and principles.
• Gather and analyse product problem information and data and submit Techshare reports as well as PFR`s (Product Feedback Reports).
• Assist dealers with technical and customer queries.
• Ensure dealer complies with Warranty rules to avoid redebits and rejections.
• Manage the policy budget provided for out of warranty on known technical problems correctly.
• Ensure that the budget is adhered to.
• Manage special service campaigns/recalls to achieve set company targets.
• Assist CCC (Customer Call Centre) with customer complaint resolution.
• Regular scheduled dealer and fleet owner visits.
• Maintain job related administration functions and records.

QUALIFICATIONS AND EXPERIENCE:

• NQF Level 6 (Minimum 360 credits on level 8 framework) N6 Technical Diploma or similar.
• Trade qualification (Technical Diploma) – trade test both theory & practical
• Working experience as a qualified automotive technician.
• Diagnostic fault finding and electrical / electronic fault tracing and repair would be an advantage.
• Relevant experience in the technical and retail environment of the motor industry would be an advantage.
• Fully computer literate including literacy, MS Office, and outlook.
• Report writing skills are a requirement.
• A minimum of five years technical experience on Lexus and Toyota models would be an advantage.
• Will be required to travel.

COMPETENCIES:

• Technical knowledge and skills.
• Planning and organising.
• Information monitoring.
• Customer focus and service orientation.
• Self-management.
• Financial management and control.

IMPORTANT DIMENSIONS:

• Strategic thinking
• Analytical thinking
• Initiative

THIS APPOINTMENT WILL BE MADE IN LINE WITH THE COMPANY’S EMPLOYMENT EQUITY POLICY

• Seniority level Associate

• Employment type Full-time

• Industries Motor Vehicle Manufacturing

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Join us at CBRE Excellerate as a Service Charges Analyst. This role is based in Johannesburg, South Africa, and involves overseeing service charge reconciliation audits to ensure accuracy, compliance, and efficiency.

About the Role: The Service Charges Analyst is responsible for reviewing service charge reconciliations, identifying discrepancies, and communicating findings effectively with landlords. The position requires a detail-oriented professional committed to maintaining financial transparency and fostering strong landlord relationships.

Why Join Us: Be part of a global leader in commercial real estate services, where your work is valued and your growth is supported. Enjoy a culture that encourages entrepreneurial spirit, collaboration, and professional development.

Qualifications:

• 1–2 years of experience in Real Estate, Lease Administration, Property Management, or Facility Management.
• Knowledge of German Property Law is highly recommended.
• Bachelor's Degree in Accounting (BCom or equivalent), accredited by SAICA or SAIPA.
• Fluent in German (spoken and written); very good English skills are also required.
• Proficiency in MS Excel and excellent communication skills.

Key Responsibilities:

• Review German service charge reconciliations for accuracy and compliance.
• Lead objection processes for incorrectly allocated costs and follow up on resolutions.
• Document and communicate cost savings and report potential financial risks.
• Maintain professional communication with landlords in German.
• Participate in training sessions and contribute to process improvements.

If you are detail-oriented with a passion for accuracy and stakeholder collaboration, we encourage you to apply and join our dynamic team.