What Jobs are available for Customer Service & Helpdesk in South Africa?

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We're growing our client service team and we're looking for a CLIENT SERVICE

MANAGER

Who we're looking for?

• A proactive, independent driver who loves working with clients and delivering

great work that builds brands and grows businesses.

• A solutions-driven, committed individual with an ongoing hunger to learn,

grow and improve.

• A collaborator to work closely within a team.

• An experienced, responsible co-ordinator who manages clients and the

creative team for the best outcomes.

• A great communicator with excellent presentation skills

• A passionate client service manager who just wants to do great sh*t

What you'll be doing?

• Responsible for the operational implementation of all client requirements.

• Relentlessly focusing on managing deadlines and delivery for the agency and

client.

• Development of project costings and management of profitability of work.

What do you need?

• Degree or diploma in marketing, communication, business management or

relevant fields.

• Minimum of 5-10 years' experience in an Account Manager role in a traditional

advertising agency.

• Experience in costing/budgeting a campaign through negotiating and / or

estimating time and prices for relevant services required to deliver a campaign.

• Experience in Chase, MS tools including PowerPoint, Excel and Word to develop

presentations, contact reports and spreadsheets for costings and timings.

• Professional interest and understanding for the developments and workings

of social media.

• An eye for style, the creative, verbal and cultural awareness and the ability to

distinguish and identify markers of quality.

• Mature one-on-one, negotiation and presentations to individuals and groups.

• Understanding of strategy development process and apply that to clients.

Who we are…

We're the longest standing independent, South African agency. We build, grow and

entrench brands for now and into the future. As a full-service, independent creative

and media agency we offer all the services of a traditional and digital agency,

delivering great work and meaningful results to our clients.

Contact us…

Send your portfolio and CV to .CO.ZA. Reach out

soon to be considered.

Key performance area:

1. Manage and plan the day to day activities of all CSA and reception staff  

Perform the intermediary role between CSA’s and as link between workshop, estimators, buyers and external providers.

Ensure that escalated client queries are resolved within 48 hours.

Ensure that the following customers are contacted timeously by CSA allocated:
• Daily converted list
• Work in progress list
• Rework clients
• Parts on back order
• Clients whose vehicles are ready for collection

Ensure that the paperwork for collection of vehicles is completed and submitted daily.

Ensure that daily feedback is given to Branch Management regarding the customer care report, highlighting areas of concern.

2. Performance Management of CSA’s and receptionist 

• Discipline and take corrective action according to Group standards.


• Ensure all leave forms are approved and escalated to Operations Manager for Authorisation.


• Send authorised leave forms to HR for capturing.


• Update time and attendance report daily to correspond with leave days taken.


• Conduct quarterly performance discussions. 

Critical experience:

• 2 years + in a call centre, and/or customer care environment


• +3 years at Supervisory level


• 5 years experience in total


• Customer service & management experience. Ideally in motor or insurance Industry


• Matric


• Microsoft

The company is seeking an experienced and dynamic Customer Service Manager  to lead and inspire their customer service team in Johannesburg. The ideal candidate will be passionate about delivering exceptional customer experiences, possess a deep understanding of the iGaming industry, and have a proven track record of managing and developing high-performing teams.

Your key job  responsibilities as the Customer Service Manager  in Johannesburg  will include:

Requirements for this Customer Service Manager  job  in Johannesburg :

Candidates who are results-driven leaders with a passion for customer service and a deep understanding of the iGaming industry are encouraged to apply. Please submit a resume for this role.

Longdue is an independent narrative game studio incubated within HyperionDev. We create psychologically rich, story-first RPGs that challenge players to think, feel, and reflect. Our debut title, Hopetown is in early development, blending branching dialogue, surreal world-building, and psychogeographic storytelling in the spirit of games like Disco Elysium.

HyperionDev is one of the largest and most impactful tech education companies in EMEA, delivering human-led coding bootcamps with partners like Imperial College London, LSE, and Stellenbosch University. Backed by nearly 2000 investors and supported by Meta, we've helped thousands of students break into tech — and we're just getting started.

Together, Longdue and HyperionDev share infrastructure, support, and a belief that storytelling and technology can create meaningful change.

We are seeking a highly motivated Technical and Quality Support Specialist to join our team. The ideal candidate will have a strong technical background, strong attention to detail, and excellent analytical skills.

As a Technical and Quality Support Specialist, you will play a vital role in assisting with technical issues, and ensuring the highest standards of quality and user satisfaction. You will provide technical as well as quality assurance support, and be involved in cross-functional collaboration to ensure continuous improvement.

• Review BC tickets, specifications and technical design documents to understand the business need, proposed solution and provide timely and meaningful feedback
• Create detailed, comprehensive and well structured test plans and test cases based on business acceptance criteria and technical testing scenarios
• Estimate, prioritise, plan coordinate and execute test plans pre and post deployment
• Perform thorough regression testing when bugs are resolved
• Review cross team bugs, replicate in collaboration with the requestor and ensure all relevant details are captured
• Protect the Engineering team's development time by performing basic troubleshooting and 'fix' issues that can be resolved via Admin functionality
• Work closely with Engineering to understand the configuration of 'self service' features and be go-to person for these requests
• Critically view UI/UX and suggest improvements for both internal and external customers
• Track quality metrics like bugs logged, resolved, time taken, open defects, etc.
• Stay up to date with best practices, tools and testing strategies

Minimum

• Proven experience in Technical and Quality Support
• Strong analytical and problem-solving skills, with the ability to think critically and provide valuable feedback
• Proficiency in creating detailed test plans, test cases, and test scripts based on business requirements
• Familiarity with regression testing techniques
• Excellent communication and collaboration skills, with the ability to work effectively in a team-oriented environment
• Strong attention to detail and a commitment to delivering high quality work
• Knowledge of UI/UX principles and the ability to identify areas of improvement
• Familiarity with bug  tracking systems and experience in tracking and reporting quality metrics
• Ability to adapt quickly to changing priorities and work effectively in a fast-paced environment

Preferred

• Bachelor's degree in Computer Science, Engineering, or a related field

Hybrid work : We are a hybrid work organisation offering flexibility on your schedule. Remote working options are available for candidates not in proximity of a HyperionDev Campus

Learn new tech skills:  We offer our employees the opportunity to enroll part-time in our Coding Bootcamps.

Join the heart of tech in Africa, Europe and the US:  You'll work with the best of the best and rub shoulders with the world leaders in edtech, developer education, and developer assessments. Join one of the most ambitious and highest performing tech companies in the space, with a management team that draws their former experience from top tech companies.

Life-changing work:  Solve real problems that make education and tech careers accessible to those who need it most: you're allowed to brag about it.

We're a people-forward company with a purpose that underlines everything we do. We're obsessed with the potential in people and challenge them to do their best work. We embrace a culture of growth and learning to deliver on our vision and ours is a relentless quest for improvement.

ISTA Personnel Solutions South Africa - we are a global BPO company, partnering with a USA-based client in the Healthcare sector. Our client is transforming the way nurses connect with healthcare facilities by offering an on-demand staffing platform — think "Uber, but for nurses." We help healthcare facilities find qualified nurses to fill shifts quickly and efficiently, while empowering nurses to choose shifts that fit their schedule.

We're looking for a dedicated, tech-savvy Client Support Specialist to join our remote team. You'll be the first line of support when things don't go as planned—helping nurses, facilities, and patients with time-sensitive issues during the off-hours.

PLEASE NOTE:

• Working Hours: This role requires you to work EST hours, Monday - Sunday (Rotational Shifts), including holidays (mandatory).
• Work Environment: This is a fully remote working role.
• Internet Requirements: A fixed fibre line with a minimum speed of 25 Mbps (upload & download) and the ability to support a wired Ethernet connection is mandatory. Applicants without a fixed fibre line cannot be considered.
• Power Backup: A reliable power backup solution is required to manage load shedding and power outages. Applicants without a power backup cannot be considered.

What You'll Do:

• Monitor and respond to incoming inquiries from nurses and facilities via call, chat (Intercom), and our app.
• Troubleshoot app issues (e.g., GPS/clock-in problems) and escalate as needed.
• Coordinate last-minute shift changes or emergencies with urgency and professionalism.
• Keep patients informed of any updates that may affect their care.
• Collaborate with a global remote team, sharing responsibilities and stepping in when needed.
• Document issues clearly and thoroughly for seamless handovers.

• Previous experience in customer support, healthcare coordination, or scheduling preferred.
• Strong English communication skills—both written and spoken.
• Ability to stay calm under pressure and problem-solve independently.
• Comfortable working EST hours, including weekends and holidays (mandatory).
• Proficient with mobile and web-based applications; quick to learn new tools.
• Self-driven, reliable, and a collaborative team player.

• Experience supporting nurses or working in a healthcare-adjacent role.
• Worked night shifts or irregular hours before.
• Familiarity with Intercom or similar communication platforms.

If you are not contacted within 14 working days, please consider your application unsuccessful.

We're Hiring on behalf of our client : Customer Support Specialist

ZAR 12, ,000 Per Month
|
Remote - South Africa Based Candidates
|
Mon–Fri, 7:00am–5:00pm

A fast-growing, UK-based
equipment services company
is looking for a talented and motivated
Customer Support Specialist
to join their operations team.

This role isn't just about answering phones — it's about building long-term relationships, solving problems before they arise, and becoming a trusted point of contact for valued customers across the UK.

If you're proactive, organised, and genuinely enjoy helping others, this could be your next big opportunity.

What You'll Be Doing:

• Building and nurturing strong customer relationships from first enquiry to final off-hire
• Managing orders, quotes, and service queries via phone, email, and website
• Acting as a key liaison between customers and internal departments (sales, transport, workshop, warehouse)
• Keeping CRM and internal systems updated with all account activity and hire data
• Proactively communicating order status, resolving queries, and managing expectations
• Contributing to the continuous improvement of support processes and customer experiences

What We're Looking For:

• Experience in a
  customer support
  or
  account management
  role
• Comfortable with high-volume communication and task management
• Strong communicator – both written and verbal
• Excellent attention to detail and organisational skills
• Proficiency with Microsoft Office (Outlook, Word, Excel)
• A self-starter who thrives in fast-moving, team-oriented environments

Nice to Have:

• Experience working in an SME or equipment hire/logistics business
• Background in B2B customer service or client-facing operations

Why Join?

• 25 days holiday + UK Bank Holidays
• Recognition & incentive programs
• Supportive, down-to-earth team culture where "teamwork" actually means something
• Real opportunities to grow, shape the role, and take on more responsibility

Only Resume in English will be considered for this position.

Resume file format: Full name_CS Specialist

Position: Customer Support Specialist

Working Hours: 8:00am-5:00pm in your country ( 8hrs a day/ 5 days a week)

Working days: Complete five-day work week system

You can choose you preferred working days below:

• Sun-Thu (Fri & Sat is off)

Holidays and Vacations:

• Public holiday in your country
• Statutory paid leave

Location: Full remote work

Employment Status: Full-time

Number of new hires: 2

Benefits:

• Collaborative and supportive work environment.
• Great career growth, we have a plenty of leadership roles open for grabs.
• 10-20 Paid leaves Annually
• Possibility of taking one consecutive month of leave per year (By setting public holidays as working days, you can choose to combine compensatory leave and paid leave to make consecutive holidays.)

About the Company

GoWithGuide is an online marketplace where travelers can discover and book private tours led by local experts. We started in 2013, over 1000 guides have registered with us and have been offering tours to guests from all over the world.

Summary

We are looking for a customer service team member to support our tour marketplace "GoWithGuide" This position is structured as full-time remote, allowing for dedicated focus and productivity within the comfort of your home environment. It's essential to clarify that this arrangement does not constitute remote flex time; therefore, the flexibility to choose work hours is not available. The main users of GoWithGuide are travelers and tour guides from all over the world. The customer service team supports both of them mainly via email to ensure the best tour experience. We are currently expanding our service globally, customer support members will be responsible for assisting both suppliers and customers all over the world.

Duties and Responsibilities:

• Support tour guides in getting bookings.
• Answer inquiries in English from travelers and tour guides.
• Trouble support for travelers and tour guides.
• Recruit tour guides around the world;
• Conduct interviews (recruitment) in English for tour guides in countries where we are planning to expand
• Assist guides in creating tours and their profiles

Requirements:

(Required)

• Be able to read, write and speak in English (native or advanced business level).
• Write efficiently and professionally (email and Google Meet are the primary tools).
• Ability to work well in a team and independently.
• Eagerness to learn and contribute positively.
• You are a good fit for this position if you feel rewarded by making people happy.

(Welcome)

• Have experience in dealing with customers in English.

ONLY ENGLISH RESUMES WILL BE REVIEWED

About Nintex

Nintex, the possibility engine, helps companies unlock the power of endless possibilities. Today, more than 8,500 public and private sector organizations across more than 100 countries turn to the Nintex platform to automate how work gets done, remove friction from business processes, and unlock the full potential of their people.

We are a diverse global team who - together - leaps into challenges, seizes opportunities, and lifts each other up as we adapt and build towards one common purpose: helping companies unlock the power of endless possibilities.

About the role

The Customer Success Specialist role is an engagement-manager role focused on customers flagged as at-risk. You will triage risk signals, be reactive to changing customer needs, coordinate & project manage the right cross-functional "tiger team" (Support, Renewals, Sales, Professional Services, Product, Enablement, Partners) and drive a clear Risk Mitigation Plan (RMP) resolution. You'll project manage the end-to-end turnaround motion, from first signal through stabilization, ensuring risks are contained quickly, customers see a credible path to value recovery, and learnings are documented to prevent recurrence.

Your contributions will include:

• Assessing risk, triage & prioritization of at-risk customer accounts

• Prevent customer churn at every possible touchpoint

• Engagement management – flagging the at-risk account to the correct department depending on risk type

• Customer communications & expectation management

• Risk mitigation planning (RMP) & documentation

• Renewal support for at-risk accounts

• Help inform and manage continuous improvement & playbooks

This role will be supporting customers in the AMER region which will involve shift work. The working hours for this role will be 12pm – 8pm,Monday – Friday.

Why join as a Customer Success Specialist?

• You'll be part of the first customer success team in South Africa, helping us expand our global footprint and support customers in regions across the globe.

• You'll help shape predictive churn analysis using predictive AI, helping identify risk as early as six months before renewal.

• This will be an opportunity to develop and grow your skills within a global, fast-paced SaaS environment, gaining valuable customer experience which could lead to progression within Nintex's customer success organization.

What we are looking for

• Experience in a customer facing role, preferably in B2B

• Strong analytical mindset: turn data into decisive actions and clear customer narratives.

• Experience with Salesforce

Discover #LifeAtNintex

Hear from our current customer success team and learn how you grow your career with learning & progression whilst working to support customers across the globe.

Hear from Sam, current customer success manager based in Johannesburg:

Discover all that #LifeAtNintex has to offer

Follow Nintex on LinkedIn

Follow Nintex on Instagram

Subscribe to our #LifeAtNintex Linktree

What is in it for you?

Nintex has a hybrid working model, enabling us to build culture, learn, and grow together. We intentionally connect and collaborate, while emphasizing flexibility with a blend of at-home and in-office work.

This role is a hybrid role, based in our Johannesburg office.

While our offerings differ from country to country, we extend our entire global workforce an array of exciting perks and benefits, including:

• Global Gratitude and Recharge Days

• Employee wellness programs and counseling resources

• Meaningful peer recognition and awards

• Paid parental leave

• Invention/patenting assistance

• Paid volunteer time, and other community impact opportunities

• Intercultural learning and celebration

• Career development programs and resources

• An incredible global community

View more here:

Equity Statement: Preference will be given to People Living with Disability who are members of the designated groups in line with the Employment Equity Plan and Targets of the Company.

PURPOSE:

• The purpose of the role is to have a dedicated focus on support to internal management on all projects and administrative processes relating to non-debit order policies within 1Life Distribution

RESPONSIBILITIES:

• Be responsible to provide support to internal management on all projects, maintenance and analysis for all non-debit order collection methods. Have a full understanding of the collection and billing process with the ability to analyse and identify challenges impacting collections. The role will require engagements with relevant internal stakeholders to resolve or enhance collection and administrative processes

TECHNICAL COMPETENCES:

Computer skills (including Microsoft Office), Writing Skills, Data collection & analysis skills, Policy & Regulation, Attention to detail

ESSENTIAL EDUCATION

Grade 12/ SAQA Accredited Equivalent (Essential) ;

Excel certificate (Essential);

ADVANTAGEOUS EDUCATION: 

Required FAIS Accreditation (Advantageous);

Diploma or Degree (Advantageous)