423 Customer Service & Helpdesk jobs in South Africa

Are you a dynamic and enthusiastic individual fluent in Dutch, with a love for creativity and a flair for customer service? We’ve got an exciting opportunity for you! A global lifestyle brand based in Johannesburg is looking for a Dutch speaking Marketing Customer Care Associate to join their vibrant team. If you enjoy blending support with marketing and love working with people, this could be your next great adventure!

Your key job responsibilities as the Dutch speaking Marketing Customer Care Associate in Johannesburg, South Africa will include:

• Provide excellent customer care to Dutch speaking clients across multiple digital platforms
• Assist the marketing team with content translation and localisation
• Respond to social media comments and emails in line with the brand’s tone of voice
• Track customer feedback and help improve service and campaigns
• Support marketing efforts by proofreading content and localising promotions
• Handle queries related to product information, delivery, or campaigns with a creative, solutions-first mindset
• Work closely with international teams to support brand consistency

Requirements for this Dutch speaking Marketing Customer Care Associate job in Johannesburg, South Africa:

• Fluent in Dutch , with excellent written and spoken communication
• Proficient in English to work with a global team
• Previous experience in customer care or marketing is advantageous
• Strong organisational skills with the ability to multitask
• Social media savvy and interested in digital marketing trends
• A passion for delivering standout service

Perks of joining this team:

• Work in an exciting, international company with room to grow
• Friendly, supportive team environment where your ideas matter
• Competitive salary and benefits package
• Opportunities to contribute creatively across departments
• Be part of a brand that truly values language and culture

Sound like your vibe? Send your application to today! This Dutch speaking Marketing Customer Care Associate job in Johannesburg, South Africa won’t be open for long!

If you wish to view additional Dutch language jobs please click through to our job section.

Tagged as: Dutch, Dutch Jobs, Johannesburg, Johannesburg jobs, South

Freelance, Remote - Worldwide

At The Global Talent Co., we provide opportunities to work with leading innovative technology companies worldwide, offering stable employment, competitive compensation, career growth, and access to a community of 25k+ like-minded marketing professionals.

You will work with a fast-growing company transforming the professional beauty industry with innovative, premium gel nail products. Known for their sustainability and cutting-edge design, the brand empowers salon professionals while setting new standards in the beauty market.

Responsibilities:

• Localized Marketing: Adapt English social media posts and ads for German audiences using tools like Canva or Adobe AI.

• Brand Ambassador Management: Oversee existing ambassadors, manage campaign briefings, ensure adherence to marketing standards, and onboard new ambassadors.

• Product Launches: Set up shop systems (Prestashop/Big Commerce), translate product descriptions, localize content, and manage email campaigns (Mailchimp).

• Community Engagement: Handle social media interactions (YouTube, Instagram, Facebook, TikTok) and assist with customer support during peak periods using existing FAQs.

• B2B Partnerships: Maintain relationships with retail stores and cross-selling partners through regular updates and calls.

• Forecasting & Analysis: Support order planning by analyzing past sales data and forecasting future demand using Excel.

Requirements:

• 3–5 years of marketing experience, ideally in the beauty/nails industry and B2B environments.

• Fluent German (C2) and English (C1), with excellent written and verbal communication skills.

• Expertise in Meta Business Manager, Instagram, YouTube, and email marketing platforms like Mailchimp.

• Proficiency in Adobe Illustrator, Photoshop, Microsoft Word, PowerPoint, and Excel.

• Familiarity with Prestashop and Big Commerce is a plus.

• Passion for beauty, fashion, and design, with a proactive, entrepreneurial attitude.

This is your chance to make a meaningful impact in a fast-paced and creative environment. Apply now and join a team that’s shaping the future of beauty!

At The Global Talent Co. , our mission is to bridge the gap between leading global tech companies and amazing global talent. We believe everyone deserves equal access to opportunities, regardless of the country they are born in.

About AURA

AURA is a cutting-edge marketplace that provides seamless access to the nearest vetted private security and medical response units, anytime and anywhere, through connected devices.

Our vision is to create a world where everyone feels safe. This aligns with our mission to make emergency services more accessible, inclusive, and effective by leveraging innovative technology.

Role Overview:

We are looking for a visionary, results-driven, and innovative Head of Growth and Customer Success to lead adoption and revenue expansion within our B2B and B2B2C portfolio. You will oversee the Customer Success team, foster strategic relationships with C-suite executives, and develop forward-thinking strategies that align client needs with our broader business objectives.

Your primary focus will be driving adoption of our services, ensuring customers maximize their investment while unlocking new growth opportunities. By designing and executing targeted initiatives, you will expand both revenue streams and end-user engagement. Success in this role requires a strong blend of commercial acumen, strategic leadership, and problem-solving expertise. Additionally, your ability to track key metrics, measure customer satisfaction, and implement continuous improvements will be crucial in building long-term partnerships and driving sustained growth.

Key Responsibilities:

Strategic Relationship Management

• Cultivate and manage strong, long-term relationships with key stakeholders and senior executives within customer organizations.
• Serve as the primary point of contact, ensuring seamless communication and issue resolution.
• Act as a trusted advisor by understanding customer needs and providing strategic insights to internal teams for continuous product and service improvement.

Customer Growth & Retention

• Develop and execute growth strategies that enhance customer adoption, retention, and lifetime value.
• Identify upselling and cross-selling opportunities to maximize revenue and drive business expansion.
• Define and implement customer success playbooks to optimize engagement across different customer segments.
• Lead and co-create targeted campaigns to boost end-user adoption within a B2B2C environment.

Cross-Functional Collaboration

• Work closely with internal teams, including Sales, Marketing, Product, Technology, and Core Operations, to execute customer success strategies.
• Share insights with the Tech team regarding potential product enhancements based on customer feedback.
• Partner with Operations to ensure service quality excellence.

Performance Monitoring & Reporting

• Regularly assess customer success metrics, adoption rates, and satisfaction levels to drive strategic improvements.
• Use data-driven insights to inform decision-making and optimize growth initiatives.
• Establish and track key performance indicators (KPIs) to measure success and refine strategies.

Skills & Competencies:

• 7+ years of experience in senior customer success or strategic growth roles within a B2B or B2B2C environment.
• A results-driven mindset with a track record of leading strategic customer initiatives.
• A tertiary degree in Business, Marketing, or a related field.
• Experience in fast-scaling businesses, particularly technology-enabled platform marketplaces or SaaS, is advantageous.
• Proven success in managing and growing key customer accounts.
• Strong experience working with C-level executives and delivering high-impact communication.

Remuneration:

• Highly competitive CTC + Employee Share Ownership Plan.

Why Join AURA?

• Work with an innovative team dedicated to making a real impact on safety and security.
• Be part of a fast-growing company with opportunities for career advancement.
• Enjoy a dynamic work environment where your contributions shape the future of emergency response solutions.

Part-Time (20 hrs per week), Remote

At The Global Talent Co., we provide opportunities to work with leading innovative technology companies worldwide, offering stable employment, competitive compensation, career growth, and access to a community of 25k+ like-minded marketing professionals.

About The Company:

Join a Berlin based fast-growing and innovative company redefining the health and wellness industry through cutting-edge solutions. With a strong focus on holistic care, they combine high-quality supplements, expert guidance, and digital therapy programs to support well-being. Backed by a team of industry professionals, they are continuously expanding and evolving to make a lasting impact. This is an exciting opportunity to join a company with immense potential and a mission to improve lives.

About The Role:

Are you passionate about influencer marketing and building authentic relationships? Our client is looking for a part-time Influencer Management Coordinator to connect with creators who share their gut health journeys. This role is ideal for someone who understands the power of influencer partnerships and wants to make a real impact in the health and wellness space.

Responsibilities:

• Identify and research relevant Instagram creators who focus on gut health and align with brand values.

• Outreach and relationship management by engaging with influencers through direct messages, fostering authentic connections.

• Database management to maintain an organized record of influencer outreach and engagement in Excel.

• Follow-ups and engagement to ensure ongoing communication with influencers who receive products, encouraging organic content creation.

• Logistics and coordination to oversee product distribution and ensure timely shipping to influencers.

• Monitor and report on influencer engagement and feedback, providing insights on campaign effectiveness.

Requirements:

• Fluent in German (written and spoken) with strong communication skills.

• Experience in influencer outreach or community management is a plus.

• Strong organizational skills with the ability to manage influencer relationships and maintain accurate records.

• Excellent written communication skills for professional and engaging outreach.

• Familiarity with Instagram trends, influencer dynamics, and digital marketing strategies.

• Self-motivated and capable of working independently , managing outreach strategies effectively.

• Ability to work 4 hrs per day aligned to CET working hours

If you are excited about working with influencers, building meaningful connections, and contributing to a growing health and wellness brand, we encourage you to apply.

At The Global Talent Co. , our mission is to bridge the gap between leading global tech companies and amazing global talent. We believe everyone deserves equal access to opportunities, regardless of the country they are born in.

At VML, we are a beacon of innovation and growth in an ever-evolving world. Our heritage is built upon a century of combined expertise, where creativity meets technology, and diverse perspectives ignite inspiration. With the merger of VMLY&R and Wunderman Thompson, we have forged a new path as a growth partner that is part creative agency, part consultancy, and part technology powerhouse.

Our global family now encompasses over 30,000 employees across 150+ offices in 64 markets, each contributing to a culture that values connection, belonging, and the power of differences.Our expertise spans the entire customer journey, offering deep insights in communications, commerce, consultancy, CRM, CX, data, production, and technology. We deliver end-to-end solutions that result in revolutionary work.

The Client Services Director is a pivotal leadership role within VML's Client Services Team. This individual will be responsible for leading and developing a team of client service professionals, managing key client relationships, driving strategic account growth, and ensuring the delivery of exceptional service. A strong understanding of revenue and billings is crucial, as is the ability to identify and capitalise on opportunities to upsell and expand VML's services within existing accounts. The ideal candidate will possess a deep understanding of the marketing landscape in various sectors.

Account Management:

• Serve as the primary point of contact and trusted advisor for a portfolio of key clients, building and nurturing strong, long-lasting relationships.
• Proactively identify opportunities to expand existing business and deliver strategic solutions that exceed client expectations.
• Ensure seamless communication flow with clients, keeping them informed and engaged throughout the project lifecycle.
• Manage client expectations, address concerns, and proactively resolve issues.
• Lead, mentor, and inspire a team of client service professionals, fostering a collaborative and high-performing work environment rooted in VML's values.
• Provide clear direction, delegate effectively, and empower team members to take ownership and excel in their roles.
• Conduct regular performance reviews, identify training needs, and support the professional development of your team.
• Foster a culture of continuous improvement and knowledge sharing within the team.

Strategic Planning & Account Growth:

• Develop and execute strategic account plans that align with client objectives and drive measurable results.
• Identify and secure new business opportunities within existing accounts, actively contributing to revenue growth.
• Monitor account performance, track key metrics, and identify areas for improvement.
• Develop and present compelling proposals and presentations to clients.
• Understand and manage revenue and billings for assigned accounts, ensuring profitability and efficient resource allocation.

• Bachelor's degree in Marketing, Communications, Business Administration, or a related field.
• 2-3 years of experience as a Client Services Director within an agency setting.
• Minimum 12 years of proven experience in a client-facing role within a digital marketing or advertising agency encompassing strategy, advertising, research, or marketing.
• A strong track record of successfully managing and growing client accounts.
• Exceptional communication, presentation, and interpersonal skills, with the ability to build rapport and influence at all levels.
• Strategic thinker with a deep understanding of the digital marketing landscape and its evolving trends.
• Strong leadership qualities, with the ability to motivate and inspire a team.
• Excellent project management skills and a keen eye for detail.
• Experience in developing and delivering successful new business pitches.
• A passion for delivering exceptional client service and exceeding expectations.
• Strong understanding of revenue and billing management

Why VML?

We offer a dynamic and collaborative environment where you can:

• Make a Real Impact: Shape the future of iconic brands.
• Grow Your Career: Unlock your full potential through ongoing learning and development.
• Be Part of Something Bigger: Join a global community of innovators and changemakers.

We believe the best work happens when we're together, fostering creativity, collaboration, and connection. That's why we’ve adopted a hybrid approach, with teams in the office an average of four days a week. If you require accommodations or flexibility, please discuss this with the hiring team during the interview process.

WPP (VML) is an equal opportunity employer and considers applicants for all positions without discrimination or regard to characteristics. We are committed to fostering a culture of respect in which everyone feels they belong and has the same opportunities to progress in their careers.

When you click "Submit Application", this will send any information you add below to VML. Before you do this, we think it's a good idea to read through ourRecruitment Privacy Policy . California residents should read ourCalifornia Recruitment Privacy Notice . This explains what we do with your personal data when you apply for a role with us, and, how you can update the information you have provided us with or how to remove it.

When you click "Submit Application", this will send any information you add below to VML. Before you do this, we think it's a good idea to read through our Recruitment Privacy Policy . California residents should read our California Recruitment Privacy Notice . This explains what we do with your personal data when you apply for a role with us, and, how you can update the information you have provided us with or how to remove it.

Business Segment: Personal & Private Banking

Location: ZA, Free State, Bloemfontein, 173 Nelson Mandela Drive

To implement and drive adoption of the client experience minimum standards, frameworks, and rules across CHNW SA value chain (e.g., Client Solutions, Digital, OSS, Fraud, Risk etc.) whilst continuing to transition to a platform business. To implement measures that will pro-actively identify, execute, prioritise and measure a consistent approach to client experience.

• Degree in Banking or similar

• Client Coverage
• Personal and Private Banking
• 5-7 years experience in managing a complex service environment.
• Experience in all facets of the banking service environment and its associated products, processes and systems.
• Knowledge of dealing with client relevant legislation and how it is implemented in a banking environment.
• Data analysis, problem identification and reporting

• Must be flexible and willing to travel

• Articulating Information
• Developing Strategies
• Directing People
• Examining Information
• Providing Insights
• Compliance
• Customer Reception and Channelling
• Product Knowledge (Business Banking)
• Product Knowledge (Consumer Banking)
• Risk Awareness, Identification and Reporting

Are you a dynamic and enthusiastic individual fluent in Spanish , with a passion for travel and a flair for customer care? We’ve got just the opportunity for you! A vibrant travel company, nestled in the scenic paradise of Cape Town, South Africa is searching for a Spanish speaking Marketing Customer Care Associate to embark on a journey of a lifetime! Don’t miss out on this exciting job opportunity!

Your key job responsibilities as the Spanish speaking Marketing Customer Care Associate in Cape Town, South Africa will include:

• Provide exceptional customer care and support to their Spanish speaking clients, ensuring their travel dreams become unforgettable realities
• Collaborate with the marketing team to execute engaging campaigns, including content creation, social media management, and email marketing
• Handle customer inquiries via various channels, delivering personalised and efficient assistance
• Assist with booking arrangements, ensuring seamless travel experiences from start to finish
• Build strong relationships with customers, establishing a loyal and satisfied client base
• Monitor customer feedback, identifying areas for improvement and proposing innovative solutions
• Contribute creative ideas to enhance their marketing strategies, captivating the Spanish speaking market

Requirements for this Spanish speaking Marketing Customer Care Associate job in Cape Town, South Africa :

• Fluent in Spanish , with excellent written and verbal communication skills
• Proficiency in English to effectively collaborate with their international team
• Customer service experience, ideally in the travel or hospitality industry
• Strong organisational skills, ability to prioritise tasks, and multitask in a fast-paced environment
• Passion for travel and a deep understanding of the Spanish market and culture
• Tech-savvy with knowledge of social media platforms and digital marketing tools

Perks of joining this team:

• Embrace the magical charm of Cape Town, where stunning landscapes meet vibrant culture and adventure awaits at every corner
• A dynamic and supportive work environment, fostering personal growth and career development
• Travel perks and discounts to satiate your wanderlust and explore new horizons
• Collaborative team outings and events to build lasting connections
• Competitive compensation package with additional benefits, making every day at work feel like a dream vacation

Ready to embark on this thrilling adventure? Send us your application to today! This Spanish speaking Marketing Customer Care Associate job in Cape Town, South Africa is waiting for you!

If you wish to view additional Spanish language jobs please click through to our job section.

Tagged as: Cape Town, Cape Town jobs, Customer Service, Marketing, South Africa, Spanish, Spanish Jobs, Spanish Jobs in Cape Town, Spanish Marketing Customer Care Associate

4 weeks ago Be among the first 25 applicants

Get AI-powered advice on this job and more exclusive features.

Azeus Systems Limited is looking for a Customer Success Manager to be part of our growing sales force for our product, Convene . Convene is a meeting and collaboration solution for Boards and Senior Leadership Teams. Convene has already been recognized by reputable institutions across the globe. Our client base has grown exponentially, and we have extended our global footprint in over 100 countries.

Visit azeusconvene.com for more information.

Responsibilities:

• Report to the regional manager and the head of global customer success
• Able to manage approximately 80+ accounts within various countries
• Able to actively reach out to the clients and guide best practice of our software
• Develop relationship with existing accounts in the region
• Find creative ways to upsell to client, generate referrals
• Attend weekly / monthly meetings and report regularly
• Record clients' interactions via CRM
  
  

• SaaS background but any IT experience would be great
• Preferably have 1 to 3 years account management/sales experience

• Seniority level Associate

• Employment type Full-time

• Industries IT Services and IT Consulting

Referrals increase your chances of interviewing at Azeus Systems Limited by 2x

Cape Town, Western Cape, South Africa $1,000.00-$,500.00 1 week ago

Johannesburg, Gauteng, South Africa 800.00- 1,300.00 2 months ago

Cape Town, Western Cape, South Africa 1,000.00- 2,500.00 1 week ago

Johannesburg, Gauteng, South Africa 800.00- 1,300.00 2 months ago

Johannesburg, Gauteng, South Africa 800.00- 1,300.00 1 month ago

Cape Town, Western Cape, South Africa 800.00- 1,300.00 2 months ago

Cape Town, Western Cape, South Africa 800.00- 1,300.00 2 months ago

Cape Town, Western Cape, South Africa 800.00- 1,300.00 1 month ago

Cape Town, Western Cape, South Africa 3 months ago

Cape Town, Western Cape, South Africa 3 months ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

Join to apply for the Customer Success Manager role at Pavago

Join to apply for the Customer Success Manager role at Pavago

At Pavago, we’re currently hiring on behalf of one of our clients for a Customer Success Manager role focused on HubSpot strategy, client communication, and implementation oversight. This is a dynamic, client-facing role ideal for someone who thrives at the intersection of business strategy, digital systems, and relationship management.

Responsibilities:

• Participate in sales calls as a solution engineer to demonstrate HubSpot capabilities and map tailored solutions for prospects
• Create strategic HubSpot implementation plans based on client goals, personas, and buyer journeys
• Serve as the lead point of contact for assigned client projects, ensuring clarity and alignment from pre-sale to execution

Project Management & Execution

• Ensure project deliverables are completed on time, within budget, and to the highest standard
• Assign tasks in Teamwork (project management system) and manage cross-functional collaboration
• Support internal implementation team with clear documentation, updates, and strategic input
• Oversee execution of your own client-related deliverables when applicable

Client Communication & Reporting

• Hold recurring progress meetings with clients to review performance, field questions, and discuss strategic direction
• Clearly communicate client feedback, needs, and insights to appropriate internal stakeholders
• Analyze project results and suggest actionable next steps for continuous improvement
• Assist with the creation of monthly reports for all company clients

What Makes You a Perfect Fit:

• You have a strong understanding of HubSpot and know how to translate complex needs into effective strategies
• You’re confident in leading conversations with clients and cross-functional teams
• You think strategically and act tactically balancing big-picture goals with day-to-day deliverables
• You’re organized, dependable, and can handle multiple projects simultaneously
• You communicate with clarity, professionalism, and empathy

Required Experience & Skills:

• Strong working knowledge of HubSpot (Sales, Marketing, or Service Hub experience preferred)
• Understanding of buyer personas, the buyer’s journey, SEO, and keyword strategies
• Previous experience in client success, project management, or digital strategy roles
• Ability to translate marketing and business objectives into structured project plans
• Excellent written and verbal communication skills
• Ability to manage multiple deadlines and maintain attention to detail
• High degree of professionalism and interpersonal skills when working with clients and internal teams
• Willingness to continuously learn and maintain HubSpot certifications
• Familiarity with Teamwork, Asana, Trello, or other project management tools is a plus

What Does a Typical Day Look Like?

You’ll start your day by reviewing current project statuses, client feedback, and task assignments in Teamwork. Then, you may jump on a sales call to support a demo or help map a solution. Throughout the day, you’ll check in with clients, monitor project timelines, document strategy updates, and analyze HubSpot data to drive performance reviews. You'll collaborate with internal teams to ensure delivery and close out the day by preparing meeting notes, planning reports, or flagging blockers for follow-up.

Interview Process:

• Initial Phone Interview: Get to know your background and experience
• Technical & Strategic Review: Discussion of HubSpot knowledge and project leadership examples
• Final Client Interview: Meet with the client to ensure cultural and strategic fit
• Reference & Background Checks

Ready to Apply?

If you’re a detail-oriented project leader with strong communication skills and a passion for helping clients succeed using HubSpot, we’d love to hear from you. Apply now to join a collaborative, fast-paced team focused on delivering real results.

• Seniority level Mid-Senior level

• Employment type Full-time

• Job function Project Management
• Industries IT Services and IT Consulting

Referrals increase your chances of interviewing at Pavago by 2x

Get notified about new Customer Success Manager jobs in South Africa .

Cape Town, Western Cape, South Africa $1,000.00-$,500.00 2 weeks ago

Cape Town, Western Cape, South Africa 1,000.00- 2,500.00 2 weeks ago

Cape Town, Western Cape, South Africa 800.00- 1,300.00 2 months ago

Cape Town, Western Cape, South Africa 800.00- 1,300.00 2 months ago

Johannesburg, Gauteng, South Africa 800.00- 1,300.00 2 months ago

Johannesburg, Gauteng, South Africa 800.00- 1,300.00 2 months ago

Johannesburg, Gauteng, South Africa 800.00- 1,300.00 2 months ago

Cape Town, Western Cape, South Africa 800.00- 1,300.00 2 months ago

Cape Town, Western Cape, South Africa 1 week ago

Cape Town, Western Cape, South Africa 3 days ago

Cape Town, Western Cape, South Africa 3 months ago

Johannesburg, Gauteng, South Africa 3 months ago

Cape Town, Western Cape, South Africa 3 months ago

Durban, KwaZulu-Natal, South Africa 3 months ago

Pretoria, Gauteng, South Africa 2 weeks ago

Bloemfontein, Free State, South Africa 3 months ago

Soweto, Gauteng, South Africa 3 months ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.