What Jobs are available for Management Consultancy in South Africa?

Job Description:
Proactively source and convert home loan clients through lead generation, needs-based selling, and tailored finance solutions. Manage the full sales process, from prospecting to closing, while maintaining excellent customer service and achieving sales targets.

Job Purpose

• Actively prospect potential home loan clients via:

• Lead providers (Estate Agents, Bond Originators, Direct-to-Client)
• Direct marketing efforts

• Use needs analysis-based selling techniques
• Facilitate:

• Switching existing home loans
• Offering tailor-made home finance solutions with excellent service

1. Source Potential Leads

• Utilize proactive and reactive prospecting methods
• Build a strong network via partnerships and relationship development
• Execute marketing strategies:

• Referral campaigns
• Outdoor/Mall/Community marketing
• Social media outreach
• Corporate presentations
• Wellness day events

1. Identify Client Needs

• Use open-ended questions to uncover financial and emotional needs
• Pre-qualify clients via:

• Background assessments
• Credit health reports
• Affordability checks

• Identify financial challenges and propose suitable solutions
• Maintain accurate records of leads and follow-ups

1. Match Product Offerings to Client Needs

• Apply in-depth product knowledge to create tailored solutions
• Explain the application process and relevant credit criteria
• Provide clear explanations and request required supporting documents

1. Final Approval and Closing

• Clarify all terms and conditions of the final offer
• Highlight the benefits and any relevant product conditions

1. Customer Contact & Follow-Up

• Keep clients informed throughout the application process
• Clearly answer client inquiries
• Maintain post-sale contact and request referrals

1. Application Capture & File Construction

• Accurately complete and capture application details
• Compile and organize all supporting documents for processing

Minimum Requirements

• Own car/transport and valid drivers license
• Matric (Grade 12) qualification

Minimum Experience

• 2 years of proven sales conversion success
• Experience in high-pressure, proactive sales environments
• Strong administrative and marketing skills

Preferred Experience

• 3 years of home loan sales experience
• Skilled in self-sourcing and proactive lead generation

Generic Competencies

• Drive
• Adaptability
• Analytical thinking
• Result-oriented
• Persuasiveness

Technical Competencies

• Computer literacy
• Planning and organization
• Performance under pressure
• Market orientation
• Accuracy and attention to detail
• Systematic and organized work style

Benefits

• High earning potential via commission
• Marketing support and covered expenses
• In-office administrative support
• Use of company vehicle
• Petrol incentives
• Twice-monthly incentives for achieving targets
• Potential for lucrative year-end bonuses
• Fully paid international trips for top performers
• All-expenses-paid attendance at annual awards
• Fast-track growth to Senior/Executive Consultant within a year.

Application Process:

Date Opened

09/15/2025

Job Type

Permanent

Work Experience

5+ years

Industry

Technology

Salary

City

Johannesburg

State/Province

Gauteng

Country

South Africa

Zip/Postal Code

2000

CyberPro Consulting is one of the leading providers of IT professional services in the South African market, with over 500 consultants servicing our customers, and a 25-year track record of delivering Advisory, Managed Projects and Team Augmentation services.

We are hiring two Principal Consultant technical leads. These roles call for energetic, client facing senior individuals who bring a combination of broad technical background, pre-sales and advisory experience, hands on technical delivery and analysis skills as well as project management capability.

If you are one of these rare-breed individuals who can operate at the intersection of technology, sales and project delivery, and are looking for a rewarding senior role in one of South Africa's well known and fast-growing tech companies, we want to hear from you.

The role calls for multiple responsibilities where you will find yourself focusing on different things at different times, across a wide range of technology, industries and business problems, at a senior level.

The key focus areas will be:

Sales and Pre-Sales

• Contribute to customer sales meetings, supporting our account management team, wearing a technical/advisory hat
• Compile high quality RFP Responses for turnkey, managed and consulting project RFPs
• Customer presentations and pitches
• Own and Maintain RFP, Proposal etc. Templates
• Meet CyberPro's onsite teams regularly to understand the technical work being delivered and provide a mentoring function as needed

Project Delivery and Team Management

• Serve as a roving technical thought leader and advisor between CyberPro's various onsite technical teams
• Provide leadership role on CyberPro Consulting managed projects including people management, tech lead, analyst and project management activities
• Supervision of CyberPro Consulting team members servicing the client on managed projects
• Responsible for driving the performance of managed CyberPro Consulting project teams
• Project Governance of managed projects: Regular check-ins, performance reviews, and agile delivery practices
• Performance reviews of CyberPro Consulting managed teams against agreed KPIs
• Assist with Performance management of CyberPro Consulting managed teams
• Ensuring Integration with Client Teams and client satisfaction
• Interviewing and selection of candidates

Marketing

• Co-work with Marketing to document CyberPro's projects and produce case studies and customer testimonials
• Assist with generating CyberPro Consulting technical thought Leadership content on Social Media
• Represent CyberPro Consulting at conferences, trade shows etc. from time to time

Tech Leadership

• Research and POC work into new tech as required - Software, Data, Digital, Cloud, AI
• Contribute to and drive innovation, automation, RPA and AI within CyberPro internally
• Provide Advisory / Consulting services to customers as and when needed
• Assist in vetting and recruiting suitable technical staff for CyberPro Consulting
• Assist in running and present at CyberPro Consulting internal skills and tech sessions
• Co-work with HR to document and drive the skills and capabilities of the team

Vendor Partnerships

• Contribute to growing the CyberPro partner relationships - AWS, Microsoft, Salesforce, Snowflake
• Certify on Pre-Sales, Sales and Tech certifications as required for partnerships
• Work with our vendor partners in co-selling and co-branding opportunities

Help to drive technical certifications of CyberPro staff required for our certified partner relationships

• Full time position during core working hours with flexi starting time between 7 to 9 in the morning
• Working location - Either our Johannesburg (Woodmead) or Cape Town (Century City) offices, as well as regular presence/travel at our customers in the region, including medium term deployments from time to time to customer premises as our projects require
• Note: this is an office-based role and does not offer remote working except for 1 day per week (Wed), we are looking for career focused people who enjoy office culture and who are looking to build robust in-person working relationships with our in-house and customer teams

Demographic Requirements

• Open to all races

Years of Experience

• Minimum 10 years of career history
• At least 5 years having been spent doing hands on Software, Data or digital technical work
• At least 5 years spent in a team lead or other senior role with some management/leadership responsibility
• At least 2 years of client facing pre-sales and/or advisory experience

Education and Certification

• BSc IT, Math/Stats, Engineering or other STEM degree or similar qualification
• IT Industry certifications advantageous (Microsoft Certified, AWS Certified, Salesforce Certified, Oracle, Snowflake etc.)
• Project Management, Business Process, Business Analysis and Technical Architecture methodology qualifications advantageous – e.g. SAFe, Agile, DevOps Project lifecycle, BABOK, TOGAF etc.

Skills Required

• Experience in client facing sales, pre-sales, advisory and consulting activities
• Strong verbal and written communication skills
• Background in hands-on Software, Data or digital solution design and architecture and development (e.g. .NET or Java etc. background)
• Up to speed and interested in a wide range of current trends in Cloud Adoption, Machine learning, AI and LLM developments, software architecture and data platform / data analytics
• Ideally an understanding and interest in the workings of industry verticals such as banking, insurance, wealth & investments or retail, and willingness to continuously learn
• Background in technical proposals writing, business requirements, functional requirements and technical architecture documentation
• Strong understanding of Cloud technology – specifically AWS and Microsoft Azure with ability to provide top level advisory services on cloud adoption
• Experience in agile project delivery of software or data projects

• Outgoing and engaging

• Ability to influence others

• Happy to roll up the sleeves and do hands on tech and analysis work as required

• Self-starter and self-motivator

• Continuous learning attitude

• Ability to prioritize tasks and deal with conflicting requirements

• Achievement oriented Completer/Finisher

• Collaborative nature

• Able to performance manage others

• Presentable and professional

• High energy

• Growth oriented mindset

Remuneration at Software Development Manager / Principal Technical consultant level

Exact salary offered will be based on specific experience and skills and structured as follows:

• Monthly basic
• 13th Cheque in Dec
• Quarterly KPI performance-based commission
• Profit based commission for turnkey projects managed by the Principal Consultant

The Organization

The MultiChoice Group is a multinational media and entertainment group headquartered in South Africa, Dubai and the Netherlands with principal operations in pay television, video entertainment, advertising and content security. Brands within the Group include DStv, GOtv, SuperSport, M-Net, DStv Media Sales, Showmax and European-based content security leader Irdeto. We're proud to say we serve 20 million subscribers across more than 50 African markets, with a successful history of identifying and adapting to industry trends, allowing us to continuously deliver the best in entertainment. Key areas of operations are:

Storytelling ranging from content creation, production and aggregation including the best global general entertainment, sport and eminent African content library, delivered to customers

Pay Television: direct-to-home satellite and digital terrestrial television services;

SVOD: subscription video on demand services across multiple online platforms with a focus on library and local content in developing markets, and

Advertising: providing dynamic media solutions; handling commercial airtime, on-air sponsorships, content integration, and online sales across a variety of 130+ channel brands on linear TV, VOD, social media, and digital platforms.

The group's strength lies in its focus on local language and culture, its entrepreneurial spirit and the quality of its workforce. MultiChoice Group has a successful history of identifying trends early, adapting them for the markets in which it operates and leveraging them to maximum advantage. The group generates revenues primarily through subscription model, with a growing contribution from advertising revenue. Its key objectives are to:

Expand Pay TV, SVOD subscriber base and Advertising sales

Focus on investment and technology

Maintain a local approach

Provide quality service

Attract innovative and motivated employees

Join Africa's most loved storyteller

Purpose of the Position:

The Performance Consultant is responsible for the front-line support of Commercial Sales, Channel Partner Outlets (Retailers, Agencies, Installers, Express Kiosks, Interactive Kiosks) which primarily provide Sales, After Sales and Customer Care services to the DStv customer.

By providing professional sales and service support, the Performance Consultant will help drive the company's strategic KPI's in the areas of Acquisition, Retention and CSAT.

Key Performance Objectives

Sales Operations

• Responsible for retail sell out performance of assigned regional retailer, agency and installer base, for DStv hardware and accessory solutions.
• Responsible for sell out performance of contract bundles of assigned, agency, express kiosks and interactive kiosk base, for Price Lock and DStv Internet.
• Sell-In / Sell Out management for key independent retailer partners, ie. ISER, Installers, including Run Rate management for Demand Planning purposes.
• Agree promotional activity including advertising support for above selected partners.
• Ensure optimal inventory levels in all channel partners by proactively escalating concerns relating to stock outs and overstocks, as per defined process.
• Responsible for the proactive clearing of aged / discontinued stock with the support of the respective Key Account Manager
• Implement professional merchandising standards according to the MultiChoice 6 "C's" of merchandising.
• Responsible for securing promotional space, such as golden locations, window display, promo courts for ad-hoc promotional displays.
• Building and maintenance of such displays by soliciting support of in-store staff and well as 3rd party suppliers.
• Deliver on the ground training on DStv products and services to key stakeholders in the Channel Partners
• Assist channel partners by explaining the returns process for decoders to the responsible stakeholders.
• Escalate concerns relating to failed & aged collections on approved Return Authorisations.
• Assist channel partners with store level customer complaints, where assistance is sought by them to resolve.
• On an Ad Hoc basis support promotional events (activations) where DStv is promoting its products and services.
• Support DStv Business to setup, monitor and terminate retail demo accounts for the purposes of promoting DStv sales.
• Ensure that all the engagement documentations interventions and Multichoice loaned assets with Agency partners are recorded.
• Ensure the successful resolution of escalated queries within agreed SLA timelines.
• Conduct Monthly Inventory stock takes in assigned Agency base as per company guidelines and process
• Stakeholder Management
• Responsible for maintaining a harmonious relationship with all key stakeholders in the channel partner outlets, to create the optimum conditions to promote sell out
• Be in liaison with the relevant suppliers and ensure Channel Partners have the necessary and required tools of trade and stock.
• Proactively develop relationship with key shopping centre management to facilitate co-operation when ad-hoc promotional activity is required
• Reporting and Continuous Improvement
• Drive CSAT performance for Customer Care and Aftersales KPI's in appropriate channel partner operations.
• Collate and Monitor Channel partner performance indicators at stipulated time frames to enable proactive interventions and support.
• Keep the performance indicator metrics, up to date and with correct data at all times
• Analyse and identify trends, areas of improvement, business challenges, risk and propose appropriate action.
• Work with management to develop and implement performance improvement initiatives.
• Proactively monitor the trade for market intelligence relating to competitor product launches, promotion and price movements, and feedback via defined process.
• Managed MultiChoice assets at of assigned, agency, express
• Qualifications
• Diploma in Business/Operations/Sales Management advantageous
• Experience
• 3 - 5 years Sales and Service support/ performance management experience.

Technical Competencies

• Sales Acumen
• Product understanding and problem solving
• Negotiations Skills
• Stakeholder Management
• Behavioral Competencies
• Accountability
• Teamwork
• Delegation
• Interpersonal Support
• Perseverance
• Motivating
• Prioritisation
• Analytical Thinking

*About Discovery *
Discovery's core purpose is to make people healthier and to enhance and protect their lives. We seek out and invest in exceptional individuals who understand and support our core purpose, and whose own values align with those of Discovery. Our fast-paced and dynamic environment enables smart, self-driven people to be their best. As global thought leaders, Discovery is passionate about innovating to not only achieve financial success, but to ignite positive and meaningful change within our society.

*About Discovery Life *
Discovery Life is an ever growing fast-paced and dynamic environment that provides innovative risk assurance to individual clients. This environment thrives on customer engagement and customer experience as well as mutually beneficial relationships with our brokers and other stakeholders. It is important for our employees to provide world class service to our internal and external clients, thereby ensuring long and sustainable relationships.

*About Discovery Wills And Trusts Team *
The Discovery wills and trust team is made up of dynamic and a passionate group of young individuals, dedicated to guiding clients through one of the most important decisions of their lives – drafting their wills and protecting their legacies. With our unique indemnity product, we go beyond the traditional – offering clients a safeguard that speaks to our commitment to excellence and innovation.

*Role Description *
The Specialist Sales Consultant plays a critical role in delivering exceptional client service within a highly specialized financial services environment. This individual is responsible for managing will amendments, servicing the Discovery Estate Preserver, and providing clients with sound, compliant financial advice tailored to their unique needs. The role also requires conducting client appointments, when necessary, particularly in the event of team member absences, to ensure seamless client experience and service continuity

*Key Outputs / Job Responsibilities *

• Client Consultation & Advice

• Provide professional, accurate, and compliant advice on wills, estate planning and the Discovery Estate Preserver

• Assess client needs and recommend suitable solutions aligned with financial objectives and regulatory standards.

• Will Amendments & Documentation

• Process and manage will amendments with accuracy and efficiency.

• Ensure all documentation complies with legal and regulatory requirements.

• Servicing the Discovery Estate Preserver (DEP)

• Assist clients with DEP queries, updates, and servicing requests.

• Educate clients on the benefits, limitations, and structure of their plans.

• Appointment Management

• Conduct client appointments as required, stepping in during team absences to maintain high service levels.

• Represent the team professionally and ensure continuity of service delivery.

• Compliance & Risk Management

• Adhere to financial services regulations, company policies, and industry best practices.

• Maintain accurate client records and uphold data confidentiality at all times.

• Collaboration & Support

• Work closely with the broader sales team to achieve departmental targets.

• Share expertise and provide support to colleagues when needed.

*Job / Role Requirements
Work Experience
Required *

• Minimum 2–3 years' experience in financial planning
• Proven track record in client advisory and service delivery

*Preferred (would Be Advantageous) *

• Sound knowledge of Insurance (short-term, health, risk) and investment products
• Financial Services sales experience
• Broker consulting experience in an insurance company

*Education / Qualifications / Accreditations With Professional Body
Education / Qualifications Required *

• MATRIC,
• NQF 5 in Wealth Management
• RE 5

*Preferred (would Be Advantageous) *

• Degree in Finance / Financial Planning

*Required
Technical Skills or Knowledge
Skills
Level *

• Proficient in English
• Excellent communication skills, both written and verbal
• Client relationship management
• Ability to deliver sound, compliant financial advice
• Problem-solving mindset with the ability to manage client queries effectively
• Sound knowledge of MS Office programs including Outlook, Excel, Word, PowerPoint and Team
• High attention to detail and strong administrative skills
• Flexible and adaptable to step in for team members when required

Intermediate

EMPLOYMENT EQUITY

The Company's approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.

ROLE PURPOSE
To maintain excellent customer relationships through effective service delivery; to assist Account Managers with daily tasks with the objective of retaining and growing the defined portfolios. To actively resolve all client queries that have been escalated to Service Consultant within a reasonable timeframe and to actively identify leads for respective Key Account Managers. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.

KEY RESPONSIBILITIES
include the following. Other duties may be assigned.

• Ensures that the service offering provided satisfies customers' needs and identifies leads across their allocated Account Managers Portfolios.
• Resolve all enquiries or queries escalated to you by your Account Managers within a reasonable timeframe.
• Ensure that your portfolio is sufficiently serviced to ensure customer satisfaction.
• Ensure that clients' portfolios data integrity is accurately maintained.
• Assists with preparing and presenting business proposals to both existing and new potential customers.
• Maintains close relationships with the Account Managers in order to capitalise on opportunities identified.
• Ensures effective management of documentation and records as defined within the customer's document retention strategy by informing customers of past due dates.
• Deals with, resolves and reports on issues, concerns and complaints as relates to your portfolio or allocated clients.

MINIMUM QUALIFICATIONS, EXPERIENCE And KNOWLEDGE
The requirements listed below are representative of the knowledge, skill, and/or ability required.

• B Degree in Sales/ Business Administration/Customer Relationship /Marketing Management
• At least 6 years of solid knowledge of Sales, Channel and Consumer Marketing functions, Logistics or Supply Chain
• Excellent command of the English language
• Must have excellent communication and interpersonal skills
• Must pay attention to detail
• Must be focused on achieving results
• Must be a team player
• Must have business acumen and be able to communicate at all levels
• Must be highly computer literate
• Demonstrate excellent organisational skills
• Must have valid driver's license with own transport

BEHAVIOURAL COMPETENCIES
Essential Competencies

• Relating & Networking
• Presenting & Communicating Information
• Writing & Reporting
• Planning & Organising
• Delivering Results & Meeting Customer Expectations
• Following Instructions & Procedures
• Adapting & Responding to Change
• Coping with Pressures & Setbacks
• Working with People (Relationship building Business)
• Target Driven

Desirable Competencies

• Applying Expertise & Technology
• Learning & Researching
• Entrepreneurial & Commercial Thinking
• Territory Planning
• Inspire Action on Debtors
• Time Management (Response Time)
• Adhere to timelines
• Discipline and Organise Reports

Automation Consultant

We're Hiring

Role: Automation Consultant

Location: Durban (Hybrid)

Type: Contract / Project-Based

About us

Triuno is a specialist consultancy focused on delivering automation and analytics solutions that drive measurable business outcomes. We partner with clients across industries to streamline operations, enhance decision-making, and enable digital transformation.

The Role

We are building our talent pool of experienced Automation Consultants to join upcoming client projects. This role blends business analysis with low-code development and is suited for professionals who can collaborate with multiple departments to understand manual processes and design innovative automation solutions.

Key Responsibilities

• Engage with stakeholders to gather requirements and map business processes.
• Identify opportunities to automate workflows and improve efficiency.
• Design, develop, and implement low-code applications and automated workflows using Microsoft Power Automate, Power Apps, SharePoint, and Azure Logic Apps.
• Facilitate workshops and present solutions to business teams.
• Stay up to date with emerging low-code and AI-driven automation technologies.

Requirements

• Bsc Degree in Information Technology or similar qualification.
• Minimum 2 years' experience in business process automation.
• Microsoft Power Platform or related certifications are advantageous.
• Strong business analysis and stakeholder management skills.
• Hands-on experience with Microsoft Suite (SharePoint, Lists, Power Pages, Power Apps, Power Automate, Power BI) and Azure Logic Apps.
• Must be based in Durban. This role is hybrid, with on-site work at client locations when required.

Apply via LinkedIn

ABOUT THE COMPANY

1LIFE is the holding company of some of South Africa’s leading financial service providers. Our portfolio includes short-term insurers, a long-term insurer, health insurance as well as an insurance and personal finance comparison platform. We’re pioneers with a hunger for best, bringing customer-focused innovation and service excellence to the financial services industry. We’re an undivided team of diverse thinkers and doers who believe in leading through technology and pushing past their limits.

JOB PURPOSE

Provide administrative, analysis and project support to relevant distribution channel whilst effectively building and maintaining relationships with internal and external stakeholders. Ensure effective processes and risk mitigation.

RESPONSIBILITIES

Risk Management & Analysis

Gather, monitor and analyze risk data and recommend further investigation. Involves using established risk management models, systems and protocols and working under direction. Continuously review risk management and processes to ensure quality for business.

Client & Customer Management

Help senior colleagues manage client and customer relationships by using relevant sales or client systems. Responsible for the vetting of all new brokers applications in terms of contractual and compliance regulations. Vet all New Private Facilities and Facilitating all processes regarding Private Facilities. Manage New Business and processes and ensure that risks are eliminated including dealing with binder holders and outsourced partners. Call clients with regards to distressed policies. Build and maintain a Risk Management and monitoring process of new and existing Brokers. Assist in broker debt management.

Stakeholder Engagement

Effectively build and maintain relationships with both internal and external stakeholders and partners. Ensure effective service delivery to meet stakeholders needs within specified SLA’s. Assist with the retention's processes and work with the Retention's Team. Ad hoc project support within channel (marketing, events etc.).

Administration

Produce, update and provide best practice support on MS documents, databases and other departmental systems to support the work of more senior colleagues. Tasks could include purchasing materials, entering budgetary information, time and expense recording and similar. Assist in setting up and maintaining administration processes. Effectively manage the channels complaints processes. Process invoices and pay weekly Broker commissions.

Document and Data Management

Responsible for populating standard contracts, letter and communication to external partners and clients. Maintain and store a centralized archive of all distribution related data, applications, communication, decisions, and documentation. Management of new applications, marketing material and recording of printing ratios. Populate weekly Dash board for the channel. Scan and file Broker contracts. Assist with compiling presentations.

Data Collection & Analysis

Collate and analyzing information for management and reporting.

Work Scheduling and Allocation

Organize own work schedule in order to get the job done. Supervise junior administrators and assign work to others in order to speed up office workflow and ensure high-priority tasks get done

Operational Compliance

Develop working knowledge of the organization's policies and procedures and of regulatory codes and codes of conduct relevant to own work, adhering to mandatory procedures to ensure own work is undertaken to the required standards.

Personal Capability Building

Develop and maintain excellent process or technical skills by participating in assessment and development planning activities as well as formal and informal training and coaching.

BEHAVIORAL COMPETENCIES

*Ensures Accountability**

Holds self and others accountable to meet commitments. For example, accepts responsibility for own work, both successes and failures. Handles fair share and does not make excuses for problems. Usually meets commitments to others.

*Customer Focus**

Builds strong customer relationships and delivers customer-centric solutions. For example, probes deeply into customer needs to identify less obvious interests or expectations. Consistently goes above and beyond to understand customer requirements and surpass their expectations.

Balances Stakeholders

Anticipates and balances the needs of multiple stakeholders. For example, draws upon insights from varied sources to gain a rich understanding of how to meet the needs of multiple internal and external stakeholders. Probes deeply in order to gain a rich, detailed grasp of the priorities of different stakeholders; takes initiative to respond to stakeholder problems.

*Drives Results**

Consistently achieves results, even under tough circumstances. For example, devotes considerable effort to surpassing goals and achieving the best possible results; goes above and beyond to achieve excellence. Drives ahead with great focus when faced with obstacles and setbacks; maintains productivity and a positive attitude.

*Communicates Effectively**

Develops and delivers multi-mode communications that convey a clear understanding of the unique needs of different audiences. For example, listens attentively and takes an interest. Keeps others well informed; conveys information clearly, concisely, and professionally when speaking or writing.

Optimizes Work Processes

Knows the most effective and efficient processes to get things done, with a focus on continuous improvement. For example, pursues, explores, and develops ways to ensure own work is as effective as possible within all relevant processes. Shares an analysis of process problems with stakeholders; discusses how to resolve the issue.

Collaborates

Builds partnerships and works collaboratively with others to meet shared objectives. For example, finds many ways to add value to the team; probes to draw out richer input from others; is a valued resource who goes out of the way to help others.

*Plans and Aligns**

Plans and prioritizes work to meet commitments aligned with organizational goals. For example, outlines clear plans that put actions in a logical sequence; conveys some time frames. Aligns own work with relevant workgroups. Takes some steps to reduce bottlenecks and speed up the work.

*Being Resilient**

Rebounds from setbacks and adversity when facing difficult situations. For example, is calm and professional in difficult situations; continues to work toward objectives. Overcomes obstacles without becoming discouraged; draws lessons from failures. Recovers from setbacks and adversity.

Manages Complexity

Makes sense of complex, high quantity, and sometimes contradictory information to effectively solve problems. For example, gathers basic information to understand a problem and find a solution. Seeks to understand and apply systematic problem-solving methods; distinguishes symptoms from underlying problems.

Situational Adaptability

Adapts approach and demeanor in real time to match the shifting demands of different situations. For example, swiftly and easily adapts approach to a wide array of different or changing situations. Is inquisitive about evolving situations; identifies how to adapt early.

Builds Networks**

Effectively builds formal and informal relationship networks inside and outside the organization. For example, draws upon own network to gain insight, build support, and achieve outcomes. Leverages networks to identify industry experts, explore some best practices, and exchange ideas and knowledge.

Interpersonal Savvy**

Relates openly and comfortably with diverse groups of people. For example, takes time to build rapport in meetings; speaks about common interests and priorities; shows tact and sensitivity in difficult interpersonal situations. Maintains productive relationships with a wide variety of people and from a range of backgrounds.

Demonstrates Self-Awareness**

Uses a combination of feedback and reflection to gain productive insight into personal strengths and weaknesses. For example, seeks balanced feedback from others and is receptive to both positive and constructive views; applies insights from feedback. Knows own strengths and limits and how own style impacts others.

Action Oriented**

Takes on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm. For example, takes timely action on important or difficult issues. Identifies and pursues new opportunities that benefit the organization.

Instills Trust**

Gains the confidence and trust of others through honesty, integrity, and authenticity. For example, demonstrates integrity, upholding professional codes of conduct. Instills trust by following through on agreements and commitments despite competing priorities and by being honest and straightforward.

Manages Conflict**

Handles conflict situations effectively, with a minimum of noise. For example, seeks out a variety of opinions and options; maintains an open mind; takes steps to ensure conflict remains constructive; avoids polarized or unilateral decisions; seeks agreement on critical issues.

Decision Quality**

Makes good and timely decisions that keep the organization moving forward. For example, knows when to act independently and when to escalate issues. Integrates various inputs, decision criteria, and trade-offs to make effective decisions. Typically makes good independent decisions.

Self-Development**

Actively seeks new ways to grow and be challenged using both formal and informal development channels. For example, creates a development plan that states clear goals and the tactics to achieve them. Gathers information on where to focus. Makes efforts to apply new skills on the job.

SKILLS

Verbal and Written Communication

Use clear and effective verbal communications skills with guidance to express ideas, request actions and formulate plans or policies.

Planning and Organising

Plan, organise, prioritise and oversee activities to efficiently meet business objectives. Excellent time management skills.

Review and Reporting

Review and create relevant, lucid and effective reports

Data Collection and analysis

Analyse data trends for use in reports to help guide decision making.

Attention to Detail

Apply concepts of knowledge / skill when having to be attentive to details.

Policy and procedures

Monitor, interpret and understand policies and procedures, while making sure they match organizational objectives.

Data Management

Organizes, protect and process data to fulfill business objectives.

Action Planning

Develop appropriate plans or perform necessary actions based on recommendations and requirements.

Computer skills

Support business processes by understanding and effectively using standard office equipment and standard software packages. Intermediate excel and computer literacy.

EDUCATION

General Education

Grade 12/ SAQA Accredited Equivalent (Essential)

Excel certificate (Essential)

Diploma or Degree (Advantageous)

EXPERIENCE

General Experience

3 or more years operational admin and data analysis, within a financial services environment (Essential)

Experience with 3rd party Brokers (Essential)

Experience in the long term insurance industry (Advantageous)

ADDITIONAL INFORMATION

*SAQA Accredited Equivalent - it is the onus of the applicant to provide TIH and its subsidiaries with certified evidence that their qualification(s) meet the equivalent NQF level required for this role at time of application. *Financial Sector Conduct Authority (FSCA) competency requirements: FAIS recognised qualifications / Regulatory Examinations / Class of Business Certification and / or CPD according to your DOFA (where applicable). As a registered Financial Service Provider, we are mandated to ensure that all our representatives are and remain fit and proper at all times. By applying for this role, you consent to having your relevant qualification and or accreditation or confirm that you are working towards meeting the competency requirements. You further consent to the relevant information being verified.

KEY RESPONSIBILITIES:

1. Store Placement:




• Be placed in stores according to the HP Retail Store Base and current structure, ensuring optimal coverage and representation.




2. Policy Adherence:




• Follow the policies and guidelines communicated by the store, maintaining compliance with regulations and standards.




3. Weekly Meetings:




• Meet with the Area Manager once a week for reports, concerns, feedback, plans, directives, and material handover such as POSM and challenges.




4. Weekend Activations:




• Conduct weekend activations as mandatory activities, engaging with customers and promoting HP products.




5. Execution Excellence:




• Secure the #1 position in store for all executions, ensuring optimal visibility and prominence of HP products.




6. Price Ticket Maintenance:




• Ensure daily maintenance of correct price tickets in store, both on and off promotion, to accurately reflect pricing and promotions.




7. Merchandising Execution:




• Execute in-store merchandising according to HP and Retailers' directives and/or planograms, maintaining consistency and quality.




8. Relationship Building:




• Build fruitful relationships with retailers and their staff, fostering collaboration and support for HP products.




9. Professionalism:




• Adhere to a dress code supplied by HP, always presenting a professional and polished image.




10. Demonstrations and Engagement:




• Conduct demonstrations as required and aligned with key SKUs and product focus, engaging with customers to showcase product features and benefits.




11. Hygiene and Maintenance:




• Ensure demo product maintenance and hygiene, always keeping demonstration materials clean and presentable.




12. Event Support:




• Provide support to retailers when HP Brand is involved with store-related events or activities, contributing to the success of promotional initiatives.

QUALIFICATIONS AND SKILLS:

• High school diploma or equivalent required; additional education or training in sales or marketing preferred.


• Previous experience in retail sales, customer service, or brand promotion preferred.


• Excellent communication and interpersonal skills, with the ability to engage effectively with customers and retailers.


• Strong presentation skills, with the ability to showcase product features and benefits in a compelling manner.


• Detail-oriented with a focus on execution excellence.


• Ability to work independently and manage time effectively in a fast-paced retail environment.

ATTRIBUTES:

• Enthusiastic and outgoing with a passion for customer engagement.


• Professional demeanour with a commitment to representing the HP brand with integrity.


• Adaptability and flexibility to work weekends and accommodate changing schedules.


• Team player with a collaborative mindset and willingness to support team objectives