7,112 Administrative jobs in South Africa

Personal Assistant : Office of the Head of Department

Cape Town, Western Cape Western Cape Government

Posted 1 day ago

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Job Description

Minimum Requirements

Grade (Senior Certificate or equivalent qualification) plus an accredited secretarial diploma and / or administrative qualification on the level of NQF level 5 or relevant higher tertiary qualification; A minimum of 3 years relevant experience in rendering support services to senior management.

Key Performance Areas

Provides a secretarial / receptionist support service to the HOD; Renders administrative support services; Provides support to HOD regarding meetings; Supports the HOD with the administration of the HOD’s budget; Studies the relevant public service and departmental prescripts / policies and other documents and ensure that the application thereof is understood properly.

Competencies

Knowledge of the following : Relevant legislation / policies / prescripts and procedures; Functioning, systems and processes of government; Public service procedures, processes and systems; Administrative procedures and processes; General Office Administration and Database Management; Information and Record Management; Procurement and tendering processes; Financial administration; Relevant software packages and sound application of relevant computer programmes; General information support systems such as BAS (or similar).

Remuneration

R – R per annum (Salary level 7)

Notes

Shortlisted candidates will be required to submit documentation for verification purposes and criminal record vetting. These candidates will be required to complete a practical assessment and attend interviews on a date and time determined by the department and may also be required to undergo competency assessments / proficiency tests. The selection process will be guided by the EE targets of the employing department.

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Executive Manager : Office of the CEO, East London

East London, Eastern Cape Sheldon Recruitment

Posted 4 days ago

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Job Description

Reference : EL -Glyni-1

Overview

We are seeking an Executive Manager : Office of the CEO for a permanent role based in East London Eastern Cape.

Duties & Responsibilities

Applicants are required to meet the following criteria :

  • Degree with appropriate post graduate qualification in Business Management or equivalent
  • Completion of a Management or Executive Development Programme (advantageous)
  • 3 years relevant experience in senior management and / or executive level in-charge of two or more of the functions within the Office of the CEO

The successful applicant would be responsible for but not limited to :

  • Oversee strategic planning monitoring evaluation and reporting Institutional Performance Management Quality Assurance and Risk Management.
  • Facilitate analysis and decision making on risk management issues by overseeing the identification measurement and management of operational and Enterprise Risks
  • Manage CEOs workflow projects and priorities
  • Oversee the coordination of the readiness of the CEO
  • Ensure all required reports presentations and submissions are collated
  • Prepare for and follow up on internal and external issues and meetings
  • Establish routines and processes
  • Monitor liaise and ensure the CEOs travel and appointments are coordinated to maximize efficiency
  • Provide members with leverage in moving projects forward by developing and monitoring plans
  • Manage day-to-day operations and supervise staff
  • Anticipate needs from the CEOs team and identifying opportunities
  • Facilitate all aspects of strategic and economic research
  • Coordinate the presentation of reasonable arguments on economic policy
  • Formulation of policies
  • Assist to develop implement monitor and communicate the enterprise risk management plan
Salary and Application

Salary : Rper annum (CTC)

Please email detailed CV and supporting documentation through to with Executive Manager in the subject line

If you have not received a response within 7 working days please consider your application unsuccessful

Package & Remuneration

R.00 - Annually

Required Experience :

Chief

Key Skills

Internship,EMC,Industrial Sales,Agricultural,ACCA,AX

Employment Type : Full-Time

Experience : years

Vacancy : 1

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Personal Assistant (P9) (Office of the General Counsel) (Re-advert)

Gauteng, Gauteng University of Johannesburg

Posted 5 days ago

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Job Description

Introduction

The University of Johannesburg (UJ) is a vibrant and cosmopolitan institution, guided by its bold UJ Strategy 2035, which emphasises Societal Impact and Sustainability, Global Footprint and Partnerships, and Technology for the Future. Committed to transformative change, UJ’s mission is “To transform and serve humanity through innovation and the collective and collaborative pursuit of knowledge.” The University is guided by the vision of building “An international university of choice, anchored in Africa and the global south, dynamically shaping a sustainable future".

Job Description

“Please note that the University is obligated, in terms of recent amendments to the Criminal Law (Sexual Offences and Related Matters) Amendment Act 2021 (Act 13 of 2021), to assess all prospective employees (including applicants) against the National Register for Sex Offenders (NRSO). The outcome of such an assessment may have an impact upon possible employment with the University. For more information, please review the following link: Justice/Criminal/NRSO”

The Executive Personal Assistant to the General Counsel will provide high-level administrative and executive support in a fast paced, confidential environment. This role demands exceptional organizational skills, discretion, and professionalism, akin to the support provided to senior partners in top-tier corporate law firms. The Executive PA will act as a gatekeeper, liaison, and coordinator, ensuring the General Counsel's office operates efficiently and effectively.

Responsibilities
  • Office Management & Coordination: Provide professional and effective management of the Office of the General Counsel in line with best practice.
  • Act as a first point of contact on all general queries that go via the office.
  • Handle incoming and outgoing correspondence, including emails, phone calls, and client inquiries, ensuring timely and professional responses.
  • Organise and liaise between Divisions, Executive Leadership Group (ELG) and other members of the Executive Committee, Directors of the Office of the General Counsel, Senior Legal Advisors, Legal Advisors, external stakeholders and administrator/s of the Office of the General Counsel.
  • Effectively manage the diary of the General Counsel ensuring that both internal and external stakeholders' requirements are met.
  • Prioritise matters and information in terms of urgency and importance.
  • Organize domestic and international travel logistics and assist with the planning and coordination of internal and external events or client meetings.
  • Draft and disseminate presentations, minutes, and correspondence to relevant stakeholders.
  • Assist with scheduling performance reviews of all executive staff reporting to the General Counsel.
  • Manage and coordinate the budget of the Office of the General Counsel.
  • Coordinate strategic projects on behalf of the General Counsel (that is a high demand).
  • Provide flexible support with additional tasks as required to facilitate the smooth operation of the Office of the General Counsel.
  • Stakeholder Liaison And Management: Work closely with other MEG Personal, Directors of the Office of the General Counsel, Senior Legal Advisor, Legal Advisors and Executive Assistants in organising and managing the diaries of Office of the General Counsel members thus ensuring achievement of goals.
  • Communicate with internal and external stakeholders, employees, resolve or escalates to the General Counsel.
  • Reporting And Risk Management: Coordinate monthly and management reports from key stakeholders for the General Counsel (member).
  • Ensure all SLAs with relevant stakeholders are always adhered to.
  • Maintain professional and confidentiality and manage information that goes via the office of the General Counsel.
  • Identify relevant risks with the officer, resolve or escalate to the General Counsel.
  • Administration: Provide clerical and administrative support to the General Counsel.
  • Prepare, review, and proofread legal documents, presentations, reports, and confidential materials with accuracy and attention to detail.
  • Keep records up to date and maintain an effective filing system (electronic and physical) in compliance with legal and university standards.
  • Coordinate logistics for internal and external meetings, including legal committees.
  • Manage procurement of operational items to enable efficient operation and timely payment of invoices.
  • Plan, arrange and coordinate relevant workshops, functions and conferences as directed by the General Counsel.
  • Keep abreast of new developments in the field and effectively apply best practice in the office setting.
  • Perform ad hoc duties as and when required by General Counsel.
  • Process expense claims, invoices, and procurement requests.
  • Dicta-typing, formatting agreements, amending agreements, typing correspondence and general typing.
  • Diary Management, meetings (including travel arrangements).
  • Filing and filing system management.
  • Action all incoming calls, emails.
  • General Admin duties including filing.
Minimum Requirements
  • Diploma (NQF 6) in Office Administration, Legal Studies, or related field (a Paralegal Diploma will be an advantage).
  • Minimum five (5) years' experience as a PA or Executive Assistant in an attorney's firm or as an Executive Assistant for a Head of Legal/ General Counsel.
  • Dicta-phone typing (at least 60 words per minute with excellent accuracy).
  • Commercial secretarial work.
  • Advanced proficiency in MS Office Suite (Word, Excel, Outlook, PowerPoint).
  • Excellent time management and multitasking abilities.
  • High level of discretion and professionalism.
  • Familiarity with legal terminology and document handling.
  • Strong typing, document formatting, and data management skills.
  • Broad experience in corporate commercial PA roles.
  • Strong interpersonal skills and a proactive approach to problem-solving.
Competencies & Behavioural Attributes
  • Strong planning, organising and a methodical approach to work.
  • Excellent self-management skills and resource management skills.
  • Good command of the English language (written and verbal).
  • Strong customer service, diplomacy, and assertiveness skills.
  • Ability to work under pressure in a fast paced and deadline-oriented environment.
  • Project Management skills.
  • Strong time management skills.
  • Excellent interpersonal and listening skills.
  • Good written and oral communication skills.
  • Ability to identify and mitigate risks.
  • Collegial and emotionally intelligent.
  • High level of integrity and ethical standards.
  • Ability to use technology and software tools to improve efficiency.
  • A team player with a positive attitude and willingness to support others.
Recommendations
  • Previous experience in an attorney's firm or as an Executive Personal Assistant to a Head of Legal or General Counsel.
Enquiries

Enquiries regarding job content: Ms. Beulah Monamane (Director: HCM Business Partnering) on Tel:

Enquiries regarding remuneration and benefits: Ms. Ayanda Gcabashe (HCM Officer) on Tel:

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Admin Associate- Westgate Mall

Gauteng, Gauteng homechoice

Posted 7 days ago

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Job Description

Overview

The ideal candidate for this position will oversee documentation gathering and administration, handle customer queries, process customer payments, refunds, and credits, and contribute to the management of the homechoice Showroom's stockroom on a daily basis. The primary goal of all Showroom activities is to enhance and boost sales revenue through the individual efforts of each staff member.


What You Will Love Doing In This Role

  • Enhancing customer interactions by creating a positive and engaging sales and service experience that builds lasting relationships and meets customer needs.

  • Provide in-depth product and process knowledge, ensuring customers receive accurate information and guidance to make informed decisions.

  • Oversee store visual merchandising and maintain excellent housekeeping standards, ensuring the store is aesthetically pleasing, organized, and in line with brand guidelines.

  • Manage goods returns and store administration, ensuring efficient handling of returns while keeping store processes and documentation up to date.

  • Monitor catalogue stock management, ensuring inventory levels are accurate and aligned with the latest product offerings.

  • Perform daily stock management duties to maintain optimal inventory levels and ensure smooth store operations.

  • Manage day-to-day administration and reporting, ensuring all necessary documentation is up to date and operational goals are tracked effectively.

  • Maintain general housekeeping standards throughout the store, ensuring a clean, safe, and organized environment for both customers and staff.

  • Guide the customer journey, including account opening, order processing, and ensuring a seamless experience from start to finish.

  • Drive new business activations, focusing on identifying and capturing new opportunities to expand the customer base and increase sales.


Requirements

  • Grade 12/Matric/NQFL 3/ NQFL 4

  • 1 year + retail stores experience

  • 1 year + administration experience

  • Must not be currently debarred or declared not fit and proper in terms of the FAIS Act


What We Will Love About You

  • We love your energy and positive attitude, driving enthusiasm in everything you do.

  • We love your persuasive skills, guiding others to achieve goals.

  • We love your ability to work independently and within a team.

  • We love your excellent communication skills, engaging with others at all levels.

  • We love your strong analytical ability and attention to detail.

  • We love your resilience and adaptability, thriving in change.


Behaviors we love

  • Wow my customer

    • Walk in my customers’ shoes

    • Deliver on my promises

    • Deliver insight-led solutions my customers need



  • Treat the business as my own

    • Take accountability

    • Be curious, creative & explore opportunities

    • Do it right & at the right time



  • Play as a team

    • Be helpful

    • Be inclusive

    • Find the fun




Location: Gauteng


Salary: Market Related


EE Position: Yes

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Executive Associate (Consulting) Neg

Sandton, Gauteng BA Personnel

Posted 9 days ago

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Job Description

Excellent Opportunity for an Executive Associate

BA Personal, a specialist in our field of expertise with extensive experience in placing niche and specialized roles both nationally and globally, is known for attracting and representing high-caliber candidates. Our clients are diverse leaders in their respective industries and representatives across all business sectors.

We are looking for a highly experienced EXECUTIVE ASSOCIATE with a strong consulting background.

Duties & Responsibilities

If you have an entrepreneurial mindset, are hungry for growth, appreciate calculated risks, and can assume responsibility for bringing strategic projects to life, then this role will liberate you to realize your full potential.

Areas of responsibility may include but are not limited to:

  • Strategic debate that informs the direction and deliverables of the division;
  • Detailed research and analysis to provide substance to the ideas and direction of the executive team;
  • Project management of strategic initiatives on a cross-business and cross-functional basis;
  • Management of business reporting governance and compliance for the business to internal and external stakeholders;
  • Compilation of presentations and speeches for delivery by the Chief Growth Officer to both internal and external audiences;
  • Collaborate closely with the Social Media team to bring awareness and visibility to the work being executed;
  • Input into operational design and process efficiencies;
  • Preparation of proposals for strategic partnerships, new business, and new products for both external and internal distribution.

As an Executive Associate to the Chief Growth Officer, you will:

  • Co-develop and drive the New Markets business strategy alongside the New Markets Executive team;
  • Take ownership of projects that support the realization of the business strategy;
  • Collate, analyze, and draw insights on business performance for the New Markets area;
  • Identify, negotiate, and realize new business opportunities with internal and external partners;
  • Participate in strategic debate on an Executive Level;
  • Enable, coordinate, and operationalize the strategic initiatives of the executive management teams;
  • Collate and drive preparation for various governance forums for the New Markets area;
  • Provide high-level support to the General Manager in the execution of her responsibilities.
Desired Experience & Qualifications
  • Relevant degree/s at postgraduate level or higher, with a strong analytical or business focus.
  • A proven, excellent track record of demonstrating the use of these skills in delivering projects and adding value to businesses and clients.
  • Six to ten years of business experience, preferably in a consulting leadership role or strategy function.
  • International exposure - projects and/or business.
  • Extensive business and/or technical experience with a proven track record of innovation, entrepreneurship, delivery, and performance.
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Re-advertisement Regional Facilitator Ngaka Modiri Molema Branch NW

Noordwes, Western Cape Small Enterprise Development Agency_gov

Posted 10 days ago

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Job Description

ADVERTISEMENT - JOB PROFILE

JOB TITLE: Regional Facilitator

DURATION: Twelve (12) Months Fixed Term Contract

REPORTING TO: Branch Manager

JOB GRADE: C5 Minimum Midpoint

Salary Range: R578 561 - R680 660

NO. OF INCUMBENTS: 01

MAIN PURPOSE OF THE JOB

To build strong cooperatives and collectively owned enterprises at the provincial network level and to act as catalysts in the development of small enterprises.

KEY PERFORMANCE AREAS
  • Establish sector-specific cooperatives and collective enterprises.
  • Support and guide the institutional development of sector-specific cooperatives and enterprises.
  • Manage growth and development of sector-specific cooperatives and enterprises.
  • Represent cooperatives and enterprises at local levels.
  • Mobilize communities to develop functional and well-run cooperatives and enterprises.
REQUIRED MINIMUM QUALIFICATIONS

Bachelor's Degree (NQF Level 7) in Business Administration, Development Studies, Social Sciences, or Commerce. An additional qualification in Business will be an advantage.

REQUIRED MINIMUM WORK EXPERIENCE

4 – 6 years’ experience in Enterprise Development, with a good understanding of small enterprises and cooperative development sector.

CRITICAL COMPETENCIES
  • Advisory Service
  • Communication
  • Stakeholder Engagement
  • Analytical Skills
  • Business Acumen
  • Problem-Solving & Decision-Making
  • Planning & Organising
  • Monitoring & Evaluation
  • Performance Driven
  • Teamwork
  • Adaptability & Flexibility
  • Policy Adherence
  • Negotiation
  • Basic Computer Skills
  • Office Management
ADDITIONAL NOTES

We promote equity and diversity in terms of race, gender, and disability, aligned with our Employment Equity Plan. Previously disadvantaged individuals are encouraged to apply.

All credentials will be verified, including employment history, education, financial, and criminal checks. Only shortlisted candidates will be contacted. If you do not hear within three months, consider your application unsuccessful.

Proposed offers will be from the minimum to the midpoint of the advertised salary range.

Foreign qualifications must be evaluated by SAQA, and proof must be provided if shortlisted.

False information may lead to disqualification or dismissal.

Applying implies consent for data processing under POPI Act.

To apply, send your CV to with the position and office in the subject line.

Closing Date: 22 February 2024

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Senior Developer - Shared Services (Billing & Finance, Web)

Sandton, Gauteng JSE Limited

Posted 10 days ago

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Job Description

Senior Developer - Shared Services (Billing & Finance, Web)

Listing reference: jse_

Listing status: Online

Apply by: 2 December 2024

Position summary

Job category: Banking, Finance, Insurance. Stockbroking

Contract: Permanent

Remuneration: Market Related

EE position: Yes

About our company

The JSE recognises that its success and strength depend on the quality of its employees. We are committed to fostering a culture of continuous learning and high standards of performance. Our employee wellness programme is designed to encourage work-life balance for employees. We naturally seek to empower staff and encourage diversity and opportunities for all.

Introduction

To develop and support software that is specific to the needs of the JSE to help the business achieve its strategic objectives.

Responsibilities

Results Delivery

  • Contribute to crafting of departmental business plan to ensure delivery of focus areas for the year in support of IT strategy.
  • Apply cost effectiveness principles in planning and delivery to contribute to achievement of divisional financial targets.
  • Provide input into the formalisation of the divisional budget.
  • Manage allocated budget by tracking costs.

Stakeholder Relationship Management

  • Build a strategic network of thought leaders and relationships utilising social media, attending and presenting at conferences and training interventions.
  • Maintain ongoing collaborative relationships with the business to ensure proper understanding of customer needs and delivery of appropriate solutions.
  • Familiarise self with business requirements by attending relevant meetings with associates to share knowledge and play the expected role in various projects.
  • Comply with Service Level Agreements by ensuring applications are developed, implemented, and supported in line with cost, quality, and timelines.

Process Management

  • Manage own delivery against agreed delivery plan and set timelines, identifying obstacles to delivery and taking appropriate action as required.
  • Receive business requirements and conduct technical impact analysis to understand the impact of required process changes.
  • Develop software to meet business requirements utilising relevant coding design patterns.
  • Conduct unit testing of the code to ensure it fulfills business functional requirements.
  • Create supporting documentation to ensure accessible references detailing how the application was developed and tested.
  • Assist with the deployment of the application into production by providing relevant documentation for deployment.
  • Support the business during user acceptance testing by resolving any queries and defects.
  • Support production queries by resolving any issues to ensure system availability.
  • Ensure availability for disaster recovery, health checks, or any weekend environment checks.
  • Ensure all audit findings in the operations environment are closed timeously.
  • Provide a stable production environment that is predictable and reliable.
  • Conduct requirement analysis and planning on new work requests/projects from business.
  • Ensure change process is followed and test evidence provided for production changes.
  • Automate processes where possible to minimize manual work.

Self-Management

  • Improve personal capability and professional growth relating to field of expertise, in line with JSE objectives.
  • Keep abreast of changes in legislation or standards by conducting research.
  • Upskill team and other professionals by sharing knowledge and research results.
  • Display professional conduct and adherence to required technical standards.
  • Ensure self and team members have the required skills and expertise by assessing gaps and creating development plans.
  • Engage with team to motivate better performance and value diversity.

Transformation and Innovation Contribution

  • Analyse, research, develop and implement improvement/innovative ideas and solutions contributing to divisional and JSE results.
Minimum Requirements
  • Degree/Diploma in Information Technology.
  • Any other technical certificates.
  • 5 years’ experience using multiple Microsoft technologies and platforms.
Knowledge and Skills
  • Basic software applications (e.g., Outlook, Word, Excel, Access, Internet, Email).
  • Source code management.
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Managing Partner, Southern Africa

Africa Label Group

Posted 10 days ago

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Job Description

  • Job Title: Managing Partner, Southern Africa Associate
  • Location: South Africa (with travel as needed)
  • Company: Africa Label Group (ALG)
About Us:

Africa Label Group (ALG) is a leading international development consulting firm established in 1999, dedicated to enhancing sustainable growth and development across the African continent. Our expertise spans a variety of sectors, including infrastructure, governance, health, education, and economic development, enabling us to deliver innovative solutions tailored to the unique challenges faced by countries in the region. To learn more about our mission and projects, please visit our website at

Position Overview:

ALG is seeking a dynamic and experienced Managing Partner for its Southern African branch, responsible for overseeing operations and driving strategic initiatives across the countries of the region. The ideal candidate will possess a deep understanding of the Southern African socio-economic landscape, coupled with a proven track record of leadership in international development consulting. This role demands a visionary leader who can foster relationships with government entities, development partners, and local stakeholders to advance ALG’s mission and objectives.

Key Responsibilities:
  • Develop and implement a comprehensive strategic plan for the Southern Africa region in alignment with Africa Label Group’s overall vision and goals.
  • Identify and pursue new business opportunities, partnerships, and funding sources to expand the company’s portfolio in Southern Africa.
  • Oversee all aspects of operational management within the Southern African branch, ensuring efficient and effective delivery of consulting services.
  • Coordinate project planning, execution, and evaluation, ensuring quality standards and compliance with international best practices.
  • Lead, mentor, and manage a diverse team of professionals, fostering a collaborative and high-performance culture.
  • Promote professional development through training, workshops, and continuous learning opportunities for team members.
  • Build and maintain strong relationships with key stakeholders, including government officials, NGOs, private sector partners, and community organizations.
  • Represent Africa Label Group at regional forums, conferences, and meetings to enhance the organization’s visibility and create networking opportunities.
  • Manage the financial performance of the Southern African branch, including budgeting, forecasting, and financial reporting.
  • Ensure compliance with financial regulations and company policies, while identifying opportunities for cost optimization and revenue enhancement.
  • Establish robust monitoring and evaluation frameworks to assess project impacts and outcomes.
  • Utilize data-driven insights to inform decision-making and improve program effectiveness.
Qualifications:

– Master’s degree in International Development, Business Administration, Public Policy, or a related field.
– Minimum of 10 years of experience in international development consulting, with at least 5 years in a senior leadership role.
– Proven expertise in managing programs and projects within the North African context, with a strong understanding of regional dynamics and cultural nuances.
– Demonstrated ability to develop and implement strategic initiatives that drive organizational growth and impact.
– Exceptional communication and interpersonal skills, with the ability to engage effectively with diverse stakeholders.
– Strong financial acumen and experience in budget management and reporting.
– Fluency in English is required; proficiency in local languages is highly desirable.

Why Join ALG?

At Africa Label Group, we are committed to driving meaningful change across the continent. As the Managing Partner for Southern Africa, you will have the opportunity to lead transformative projects that impact communities and contribute to the sustainable development of the region. We offer a competitive salary and benefits package, along with a collaborative work environment that values innovation and dedication.

If you are a passionate leader with a vision for development and a commitment to making a difference in East Africa, we invite you to apply for this exciting opportunity.

Application Process:

Interested candidates should submit their CV and a cover letter detailing their relevant experience and vision for the role. Upload your application documents into the ALG recruitment system. Applications will be accepted until January 31, 2025.

Africa Label Group is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

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Director, CX Practice & Support Operations

Cape Town, Western Cape Boldrimpact

Posted 10 days ago

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Job Description

A LITTLE BIT ABOUT Boldr

● Boldr is the first global B-Corp dedicated to delivering world-class Client experiences while creating

access to dignified, meaningful work in communities worldwide.

● We are a global team united by our desire to connect diverse people with shared values for a bolder

impact.

● We employ just over a thousand team members across five countries and we want to employ over

5,000 people by 2027, if not sooner.


LET’S START WITH OUR VALUES

● Meaningful connections start with AUTHENTICITY

● We do our best work by being CURIOUS

● We grow by remaining DYNAMIC

● Our success combines AMBITIOUS VISION with OPERATIONAL EXCELLENCE

● At the heart of great partnerships, we’ll always find EMPATHY


WHAT IS YOUR ROLE

As the Director, CX Practice & Support Ops, you will play a pivotal role in transforming Boldr’s Client

Experience (CX) division into an outcome-focused, AI-enabled organization. You will guide how we deliver

exceptional client outcomes by embedding best practices across our specialized services, incorporating AI

& other technology, and drive continuous improvement and compliance in our Service Delivery operations.

You will elevate our Strategic Business Units (SBUs) to be outcome-oriented, ensure the consistency and

effectiveness of our SOPs, QA, and training, to drive operational excellence and scalability across the

Customer Support SBU, and Technical and Data Services SBU. You will own end-to-end Customer journey

mapping, and embed the voice of the Customer and Client into our SOPs. Your leadership will be the

flywheel that enables our frontline service delivery teams to move faster, smarter, and with greater impact

for our clients.

WHAT WILL YOU DO

● SOP Governance & QA Excellence:

Lead the creation, maintenance, and governance of SOPs ensuring process consistency and clarity

across Boldr’s specialized service lines. Oversee QA frameworks and insights to drive continuous

improvement.

Build each SOP to incorporate defined CX outcomes and metrics (such as CSAT and NPS),

ensuring governance is connected to both process improvement, SLAs, as well as Customer &

Client outcomes.

● Training & Upskilling:

Assess and actively report out on training consistency across delivery team members. Design and

implement scalable training and development initiatives, as well as “customer empathy workshops”

to equip teams with the skills needed to have a CX mindset, Client & Customer orientation, and be

prepared for AI-enabled delivery. Elevate CX leaders and delivery teams into outcome-focused

leaders aligned with Boldr’s mission.

● AI Enablement & Process Innovation:

Partner with both the Snr Director of CX Strategy & Solutions, and the Lead Solutions Architect, to

define, implement, and monitor AI standards across delivery processes. Drive initiatives that

improve efficiency and client outcomes through AI, process enhancements, and CX innovations.

● Performance & ROI Monitoring:

Design and track key operational metrics to measure the ROI of process improvements and

training initiatives. Ensure data-driven decisions are made to enhance client and team outcomes.

Help our leaders share deep insights and recommendations, using data to share stories that

resonate with Client outcomes and success.

● Leadership Collaboration:

Work closely with the Directors of the CX SBUs to align practice standards with day-to-day

operations. Serve as a coach and partner to CX leaders and delivery teams to align execution with

client outcomes.

WHAT WE’LL LIKE ABOUT YOU

YOU WILL…

● Possess a deep and demonstrable understanding of the Customer Experience landscape,

evidenced by your progressive roles and focus on CX strategy and operations.

● You are customer & client centric, not just operations centric

● Are a strategic and results-oriented leader with a proven ability to translate vision into actionable

plans and deliver tangible outcomes.

● Collaborative leader capable of working effectively across teams to achieve shared objectives.

● Proactive and take ownership of initiatives, driving them to successful completion.

● Have deep experience in CX operations, process design, and continuous improvement within a BPO

or CX-led environment.

● Are passionate about leveraging AI and technology to elevate delivery and client outcomes.

● Are an excellent coach and mentor, able to elevate others while building scalable frameworks.

● Thrive in dynamic environments, embracing change and complexity with clarity and energy.

● Are data-driven, using insights to drive improvements and track ROI.

YOU HAVE…

● Significant senior leadership experience within Customer Experience, with a demonstrable track

record of developing and implementing successful CX strategies.

● Experience engaging with and presenting to C-suite executives and other senior stakeholders, with

the ability to build rapport and influence decision-making.

● Familiarity with evolving service delivery models and the ability to optimize them for scalability and

client value.

● Proven experience in leading CX practice, process improvement, or operational excellence

functions.

● Experience leading customer and client journeys to drive CX transformation

● Expertise in designing and governing SOPs, QA frameworks, and training programs.

● Experience partnering with AI and automation teams to embed technology into delivery.

● Strong track record of coaching leaders and building high-performance teams.

● Ability to translate operational insights into client-facing outcomes.

● A commitment to continuous learning and innovation in the CX and BPO industry.

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NO/FIN/MPSP/07/02/2025 National Office – Manager Property Strategy and Projects

Johannesburg, Gauteng Legal Aid South Africa

Posted 10 days ago

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Job Description

NATIONAL OFFICE – BRAAMFONTEIN (FINANCE DEPARTMENT)

Legal Aid SA is a National Public Entity; a key contributor to South Africa’s constitutional democracy, providing quality legal services to indigent and vulnerable persons. The organisation has a national footprint in all nine (9) provinces. Legal Aid SA is a credible employer of choice, boasting Top Employer SA accreditation for 16 consecutive years. We offer an exciting Employee Value Proposition with opportunities for development, career growth and an inspiring workplace.

Applications are invited from persons interested to fill the above-mentioned position. The incumbent will be appointed on a permanent basis. The position is based at the Legal Aid SA National Office in Braamfontein, Johannesburg.

KEY OUTPUTS

  • In partnership with Management Exco and Senior Management, lead research, review and develop Legal Aid SA’s Property Management strategy, policy, plan and standard operating procedures to ensure that resources are economically and optimally utilised.
  • Manage Legal Aid SA‘s immovable property portfolio, including the tendering process for the acquisition of new properties, procurement of refurbishment, procurement of office leases and contracts thereof.
  • Liaise with landlords for leased property, service providers and contractors.
  • Ensure that the space procured and occupied is as per the approved norms and standards for the organisation.
  • Lead and oversee property-related projects, including refurbishments, relocations and infrastructure upgrades.
  • Attend to all operations and maintenance issues for the property portfolio.
  • Manage rental rates to ensure market-relatedness and cost-effectiveness.
  • Manage and ensure that the BAC reports for procurement and renewal of leases are prepared, submitted and approved.
  • Manage lease information to align with what has been agreed upon by landlord and tenant.
  • Manage and coordinate to ensure that new buildings are properly refurbished as per the tenant’s specification.
  • Ensure building compliance with building regulations and that landlords adhere to their end of the bargain on maintenance issues.
  • Ensure proper documentation, governance and reporting mechanisms are in place.
  • Implement project management best practices to ensure timely and cost-effective project completion.
  • Manage internal and external queries relating to office accommodation, ensure timeous responses that are to the client’s satisfaction.
  • Report on a monthly/quarterly basis (both verbal and written) to all committees and Management as and when required.
  • Engage with internal and external stakeholders, including the National Treasury, Department of Public Works, municipalities and legal advisors.
  • Conduct property training and workshops for Administration Managers in provinces.

COMPETENCIES (SKILLS, KNOWLEDGE AND ATTRIBUTES) REQUIRED

  • Recognised Degree/Diploma in Property Management, Real Estate, Law, Public Administration or equivalent.
  • Ten (10) years of property management experience within a national organisation; five (5) at Management level.
  • Five (5) years of experience in property acquisition, leasing and infrastructure project management in the public sector.
  • Minimum of two years experience in leading and managing staff.
  • Experience in managing large property portfolios, lease negotiations and Government asset management.
  • Experience that would assist the incumbent in driving a service excellence mindset and building relationships nationally.
  • At least two years of experience in managing different projects simultaneously.
  • In-depth knowledge of the property portfolio management discipline and how to implement and leverage these within a national environment.
  • Working knowledge of the PFMA regulatory framework, National Treasury Regulations, Legal Aid SA Act, building regulatory requirements, Occupational Health and Safety requirements and other relevant Statutes.
  • Functional ability in the utilisation of electronic systems and technologies.
  • Ability to multitask.
  • Able to create “functional integration” between Legal Aid SA operational needs and its users.
  • Able to partner with Management to support the achievement of strategic objectives relating to property.
  • Effective working relationship with Management and other business units nationally.
  • Strategic Thinking: Ability to align property management with organisational and governmental objectives.
  • Negotiation & Communication: Ability to engage with Government entities, service providers and stakeholders.
  • Risk & Contract Management: Knowledge of legal contracts, property agreements and risk mitigation.
  • Excellent organisational, planning and resource allocation skills, business acumen and the ability to deal with demanding compliance issues and meet demanding deadlines, while managing projects optimally.
  • Financial and administrative skills to ensure value-added deliverables.

SALARY: Level 12 (R1,003,890.00) all-inclusive package per annum

A detailed curriculum vitae reflecting practical application of the position outputs and the required competencies as advertised must be submitted by close of business on 25 February 2025 , quoting the reference number NO/FIN/MPSP/07/02/2025 in the subject line to Recruit (at) legal-aid.co.za or apply online at

Applicants must replace the (at) with the @ symbol when sending an email. This will format the email address correctly for sending. It is displayed differently on our website as a cybersecurity protection measure.

Enquiries to Siphesihle Molefe, Tel:

The employment decision shall be informed by the Employment Equity Plan of Legal Aid SA. It is Legal Aid SA’s intention to promote equity (race, gender and disability) through the filling of this post(s) with a candidate whose transfer/promotion/appointment will promote representivity in line with the numerical targets as contained in our Employment Equity Plan. Legal Aid SA reserves the right to withdraw posts or not to make an appointment, if by doing so, the interests of Legal Aid SA will be best served.

APPLICANTS NOT CONTACTED WITHIN TWO (2) MONTHS MAY CONSIDER THEIR APPLICATION UNSUCCESSFUL.

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