8 Discovery jobs in South Africa

Overview

The Project Manager role is responsible for high level management, delegation, and execution of day-to-day e-discovery project tasks, reporting to the PM Project Director team. The role involves concurrently managing multiple projects of varying complexity. The Project Manager will collaborate with attorneys, paralegals, IT personnel, and other members of the counsel and/or client legal team to ensure the successful completion of e-discovery matters. Project Managers must also mentor, train and delegate to members of the project team.

Core Competencies (based on Consilio’s Values)

• Be flexible and embrace change;
• Take ownership for providing outstanding service;
• Value and respect the contributions of others, building trust and relationships with stakeholders;
• Take initiative, act with urgency be accountable and demonstrate unwavering commitment to do the right thing
• Recognize, develop and celebrate individual and team successes;
• Utilize communication best practices and active listening techniques to meet stated needs
• Lead with conviction.

Essential Responsibilities:

• Management of Projects

• Provide end-to-end oversight of multiple discovery matters and serve as primary client point of contact.
• Provide expertise and consultative advice regarding data collections, processing, review workflows, analytics, and production/export deliverables.
• Create and maintain project schedules and reporting, including defining activities, sequence of events, dependencies, work effort, duration and associated resource requirements.
• Develop and manage relationships with internal teams.
• Define, articulate, implement and monitor quality standards on all project deliverables.
• Plan and manage internal and external project communications, ensuring effective exchange of project information and deliverables.
• Serve as an expert on Consilio's review platforms and proprietary offerings.
• Forecast, track and manage project budgets.
• Successfully oversee multiple, concurrent projects.
• Generate and distribute s reporting metrics and other identified KPIs on a regular basis as needed for each project.
• Develop strong client relationships through collaborative, consultative service.

• Support of Team and Colleagues
• Be knowledgeable about, and able to speak competently to, all Consilio's service offerings.
• Contribute and participate in, in conjunction with GRO/SCS, business development activities with existing and new clients, such as sales presentations, QBRs, or other account-level meetings and/or reporting to build relationships with client contacts.
• Mentor and guide junior members of a portfolio team to ensure a successful relationship with both the client and the Project Management team.

• BA/BS degree or minimum 3 years in the litigation support / legal industry;
• 3 years experience using the Relativity platform;
• Willingness to travel;
• Demonstrated experience managing multiple, concurrent projects involving cross-functional teams within budgetary and schedule constraints;
• Demonstrated experience coordinating project work and resources with global resources;
• Demonstrated ability to manage client expectations and maintain client satisfaction;
• A proactive approach to problem-solving and the ability to anticipate client needs;
• The ability to confront unexpected problems quickly and effectively;
• Strong teamwork, communication (written and oral), client management, and interpersonal skills;
• Demonstrated ability to manage project teams, including teams of supporting project managers.

Consilio’s True North Values

Excellence - We strive to make every client our advocate.

Passion - We DO because we CARE.

Collaboration - We win together through teamwork and communication.

Agility - We flex, adapt and embrace change.

People - We value, respect and invest in our teammates.

Vision - We create clarity of purpose and a clear path forward.

Consilio, LLC is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.

Select how often (in days) to receive an alert:

Discovery’s core purpose is to make people healthier and to enhance and protect their lives. We seek out and invest in exceptional individuals who understand and support our core purpose, and whose own values align with those of Discovery. Our fast-paced and dynamic environment enables smart, self-driven people to be their best. As global thought leaders, Discovery is passionate about innovating in order to not only achieve financial success, but to ignite positive and meaningful change within our society.

About Discovery Life

Discovery Life is an ever growing fast-paced and dynamic environment that provides innovative risk assurance to individual clients. This environment thrives on customer engagement and customer experience as well as mutually beneficial relationships with our brokers and other stakeholders. It is important for our employees to provide a world class service to our internal and external clients, thereby ensuring long and sustainable relationships.

About Discovery Life - Business Intelligence

The Discovery Life – Business Intelligence is part of the Discovery Life Company. We are responsible for building all information assets and delivering information to the business through various reporting channels from an executive level down to the call centre agent. The information assets that we are building is not only limited to report delivery, but also integrated information assets to support the data scientists, risk analysts and the data analytics teams.

Key Purpose

The Business Intelligence (BI) developer is responsible for designing, implementing, and supporting ETL solutions according to defined frameworks. The right individual will in addition possess the skills and capabilities to design and implement new frameworks required by the team to keep with evolving changes in sources and technologies. Construction of complex BI Solutions based on requirements of business area owners and/or specifications produced by the BI Architects and Systems Analysts. Driving Engagement and building relationships with key stakeholders which include Systems Analysts, BI Architects and Business area owners. The BI Developer should have a firm grasp of BI implementation methodologies especially in a dimensional data warehouse environment using the Microsoft BI stack as a basis for required development.

Responsibilities

• Construct complex BI solutions based on specifications produced by BI Analysts.
• Interact with business and system analysts to resolve problems.
• Collaborate with analysts to understand source structures, evaluate requirements and deliver solid solutions.
• Conduct data analysis on various source systems as part of the solution development process.
• Develop and maintain SSIS packages.
• Create required database structures.
• Develop and maintain T-SQL code.
• Analyse SQL execution plans to optimise performance.
• Workshop solutions with Systems Analysts and Architect to compile relevant technical specifications.
• Contribute to the development of architectural guidelines and standards.
• Prototype, Research and Develop new techniques and solutions.
• Schedule business processes via ETL tools.
• Excel Reporting and scripting – advanced charting, conditional formatting.
• Understand and resolve complexities working across multiple database platforms.
• Develop PowerBI and SSRS reports.
• Read and maintain code not written by yourself.
• Follow a formal SDLC as part of solution delivery.
• Optimise ETL processes and SQL queries by analysing query execution plans.
• Maintain code repositories for version control of developed solutions.
• Peer review of code and solutions developed.
• Create and maintain metadata repositories.
• Implement database structures according to specifications and guide on improvements (indexes/partitioning etc.) where necessary.
• Perform ETL support on a standby basis to ensure that the ETL batch completes within SLA.

Personal Attributes and Skills

• Ability to design and implement complete ETL processes using SSIS and T-SQL.
• Strong ETL experience in loading slowly changing dimensions as well as transactional and snapshot fact tables.
• Strong reporting experience using Microsoft data technology stack such as SSRS, Power BI.
• Ability to design and implement semantic models using SSAS.
• Ability to write DAX and MDX queries.
• Proven experience with large datasets in the region of billions of records.
• Experience working with delta datasets and versioned history on target tables.
• Solid experience in understanding ERDs and source-to-target mappings.
• Strong SQL query writing ability across database environments (e.g., Oracle, Netezza, Postgres) with a firm understanding of analytical functions.
• Evaluate technical ETL solutions for inefficiencies and implement optimization.
• Strong database fundamentals and data modelling knowledge (normalization and de-normalization).
• Good understanding of ODS, data warehouse, data mart, cube, and database technologies.
• Strong analytical and problem-solving skills.
• Navigating ambiguity and complexity.
• Excellent oral and written communication skills.
• Added advantage of Data mining and BIG data technology including Python, Spark, H2O.

Education and Experience

• National Diploma in IT (BTech) – Essential.
• Bachelor of Science (Information Systems, Computer Science, Mathematics) – Advantageous.
• Microsoft Business Intelligence certifications will be an added advantage.
• Minimum 5 years’ experience in BI with over 3 years’ experience in implementing complete BI solutions within an enterprise data warehouse.

EMPLOYMENT EQUITY

The Company’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.

The Project Manager role is responsible for high level management, delegation, and execution of day-to-day e-discovery project tasks, reporting to the PM Project Director team. The role involves concurrently managing multiple projects of varying complexity. The Project Manager will collaborate with attorneys, paralegals, IT personnel, and other members of the counsel and/or client legal team to ensure the successful completion of e-discovery matters. Project Managers must also mentor, train and delegate to members of the project team.

Core Competencies (based on Consilio’s Values)

• Be flexible and embrace change;
• Take ownership for providing outstanding service;
• Value and respect the contributions of others, building trust and relationships with stakeholders;
• Take initiative, act with urgency be accountable and demonstrate unwavering commitment to do the right thing
• Recognize, develop and celebrate individual and team successes;
• Utilize communication best practices and active listening techniques to meet stated needs
• Lead with conviction.

Essential Responsibilities:

• Management of Projects

• Provide end-to-end oversight of multiple discovery matters and serve as primary client point of contact.
• Provide expertise and consultative advice regarding data collections, processing, review workflows, analytics, and production/export deliverables.
• Create and maintain project schedules and reporting, including defining activities, sequence of events, dependencies, work effort, duration and associated resource requirements.
• Develop and manage relationships with internal teams.
• Define, articulate, implement and monitor quality standards on all project deliverables.
• Plan and manage internal and external project communications, ensuring effective exchange of project information and deliverables.
• Serve as an expert on Consilio's review platforms and proprietary offerings.
• Forecast, track and manage project budgets.
• Successfully oversee multiple, concurrent projects.
• Generate and distribute s reporting metrics and other identified KPIs on a regular basis as needed for each project.
• Develop strong client relationships through collaborative, consultative service.

• Support of Team and Colleagues
• Be knowledgeable about, and able to speak competently to, all Consilio's service offerings.
• Contribute and participate in, in conjunction with GRO/SCS, business development activities with existing and new clients, such as sales presentations, QBRs, or other account-level meetings and/or reporting to build relationships with client contacts.
• Mentor and guide junior members of a portfolio team to ensure a successful relationship with both the client and the Project Management team.

• BA/BS degree or minimum 3 years in the litigation support / legal industry;
• 3 years experience using the Relativity platform;
• Willingness to travel;
• Demonstrated experience managing multiple, concurrent projects involving cross-functional teams within budgetary and schedule constraints;
• Demonstrated experience coordinating project work and resources with global resources;
• Demonstrated ability to manage client expectations and maintain client satisfaction;
• A proactive approach to problem-solving and the ability to anticipate client needs;
• The ability to confront unexpected problems quickly and effectively;
• Strong teamwork, communication (written and oral), client management, and interpersonal skills;
• Demonstrated ability to manage project teams, including teams of supporting project managers.

Consilio’s True North Values

Excellence - We strive to make every client our advocate.

Passion - We DO because we CARE.

Collaboration - We win together through teamwork and communication.

Agility - We flex, adapt and embrace change.

People - We value, respect and invest in our teammates.

Vision - We create clarity of purpose and a clear path forward.

Consilio, LLC is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.

The Project Manager role is responsible for high level management, delegation, and execution of day-to-day e-discovery project tasks, reporting to the PM Project Director team. The role involves concurrently managing multiple projects of varying complexity. The Project Manager will collaborate with attorneys, paralegals, IT personnel, and other members of the counsel and/or client legal team to ensure the successful completion of e-discovery matters. Project Managers must also mentor, train and delegate to members of the project team.

Core Competencies (based on Consilio’s Values)

• Be flexible and embrace change;
• Take ownership for providing outstanding service;
• Value and respect the contributions of others, building trust and relationships with stakeholders;
• Take initiative, act with urgency be accountable and demonstrate unwavering commitment to do the right thing
• Recognize, develop and celebrate individual and team successes;
• Utilize communication best practices and active listening techniques to meet stated needs
• Lead with conviction.

Essential Responsibilities:

• Management of Projects

• Provide end-to-end oversight of multiple discovery matters and serve as primary client point of contact.
• Provide expertise and consultative advice regarding data collections, processing, review workflows, analytics, and production/export deliverables.
• Create and maintain project schedules and reporting, including defining activities, sequence of events, dependencies, work effort, duration and associated resource requirements.
• Develop and manage relationships with internal teams.
• Define, articulate, implement and monitor quality standards on all project deliverables.
• Plan and manage internal and external project communications, ensuring effective exchange of project information and deliverables.
• Serve as an expert on Consilio's review platforms and proprietary offerings.
• Forecast, track and manage project budgets.
• Successfully oversee multiple, concurrent projects.
• Generate and distribute s reporting metrics and other identified KPIs on a regular basis as needed for each project.
• Develop strong client relationships through collaborative, consultative service.

• Support of Team and Colleagues
• Be knowledgeable about, and able to speak competently to, all Consilio's service offerings.
• Contribute and participate in, in conjunction with GRO/SCS, business development activities with existing and new clients, such as sales presentations, QBRs, or other account-level meetings and/or reporting to build relationships with client contacts.
• Mentor and guide junior members of a portfolio team to ensure a successful relationship with both the client and the Project Management team.

• BA/BS degree or minimum 3 years in the litigation support / legal industry;
• 3 years experience using the Relativity platform;
• Willingness to travel;
• Demonstrated experience managing multiple, concurrent projects involving cross-functional teams within budgetary and schedule constraints;
• Demonstrated experience coordinating project work and resources with global resources;
• Demonstrated ability to manage client expectations and maintain client satisfaction;
• A proactive approach to problem-solving and the ability to anticipate client needs;
• The ability to confront unexpected problems quickly and effectively;
• Strong teamwork, communication (written and oral), client management, and interpersonal skills;
• Demonstrated ability to manage project teams, including teams of supporting project managers.

Consilio’s True North Values

Excellence - We strive to make every client our advocate.

Passion - We DO because we CARE.

Collaboration - We win together through teamwork and communication.

Agility - We flex, adapt and embrace change.

People - We value, respect and invest in our teammates.

Vision - We create clarity of purpose and a clear path forward.

Consilio, LLC is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.

Select how often (in days) to receive an alert:

Discovery’s core purpose is to make people healthier and to enhance and protect their lives. We seek out and invest in exceptional individuals who understand and support our core purpose, and whose own values align with those of Discovery. Our fast-paced and dynamic environment enables smart, self-driven people to be their best. As global thought leaders, Discovery is passionate about innovating in order to not only achieve financial success, but to ignite positive and meaningful change within our society.

About Discovery Life

Discovery Life is an ever growing fast-paced and dynamic environment that provides innovative risk assurance to individual clients. This environment thrives on customer engagement and customer experience as well as mutually beneficial relationships with our brokers and other stakeholders. It is important for our employees to provide a world class service to our internal and external clients, thereby ensuring long and sustainable relationships.

About Discovery Life - Business Intelligence

The Discovery Life – Business Intelligence is part of the Discovery Life Company. We are responsible for building all information assets and delivering information to the business through various reporting channels from an executive level down to the call centre agent. The information assets that we are building is not only limited to report delivery, but also integrated information assets to support the data scientists, risk analysts and the data analytics teams.

Key Purpose

The Business Intelligence (BI) developer is responsible for designing, implementing, and supporting ETL solutions according to defined frameworks. The right individual will in addition possess the skills and capabilities to design and implement new frameworks required by the team to keep with evolving changes in sources and technologies. Construction of complex BI Solutions based on requirements of business area owners and/or specifications produced by the BI Architects and Systems Analysts. Driving Engagement and building relationships with key stakeholders which include Systems Analysts, BI Architects and Business area owners. The BI Developer should have a firm grasp of BI implementation methodologies especially in a dimensional data warehouse environment using the Microsoft BI stack as a basis for required development.

Responsibilities

• Construct complex BI solutions based on specifications produced by BI Analysts.
• Interact with business and system analysts to resolve problems.
• Collaborate with analysts to understand source structures, evaluate requirements and deliver solid solutions.
• Conduct data analysis on various source systems as part of the solution development process.
• Develop and maintain SSIS packages.
• Create required database structures.
• Develop and maintain T-SQL code.
• Analyse SQL execution plans to optimise performance.
• Workshop solutions with Systems Analysts and Architect to compile relevant technical specifications.
• Contribute to the development of architectural guidelines and standards.
• Prototype, Research and Develop new techniques and solutions.
• Schedule business processes via ETL tools.
• Excel Reporting and scripting – advanced charting, conditional formatting.
• Understand and resolve complexities working across multiple database platforms.
• Develop PowerBI and SSRS reports.
• Read and maintain code not written by yourself.
• Follow a formal SDLC as part of solution delivery.
• Optimise ETL processes and SQL queries by analysing query execution plans.
• Maintain code repositories for version control of developed solutions.
• Peer review of code and solutions developed.
• Create and maintain metadata repositories.
• Implement database structures according to specifications and guide on improvements (indexes/partitioning etc.) where necessary.
• Perform ETL support on a standby basis to ensure that the ETL batch completes within SLA.

Personal Attributes and Skills

• Ability to design and implement complete ETL processes using SSIS and T-SQL.
• Strong ETL experience in loading slowly changing dimensions as well as transactional and snapshot fact tables.
• Strong reporting experience using Microsoft data technology stack such as SSRS, Power BI.
• Ability to design and implement semantic models using SSAS.
• Ability to write DAX and MDX queries.
• Proven experience with large datasets in the region of billions of records.
• Experience working with delta datasets and versioned history on target tables.
• Solid experience in understanding ERDs and source-to-target mappings.
• Strong SQL query writing ability across database environments (e.g., Oracle, Netezza, Postgres) with a firm understanding of analytical functions.
• Evaluate technical ETL solutions for inefficiencies and implement optimization.
• Strong database fundamentals and data modelling knowledge (normalization and de-normalization).
• Good understanding of ODS, data warehouse, data mart, cube, and database technologies.
• Strong analytical and problem-solving skills.
• Navigating ambiguity and complexity.
• Excellent oral and written communication skills.
• Added advantage of Data mining and BIG data technology including Python, Spark, H2O.

Education and Experience

• National Diploma in IT (BTech) – Essential.
• Bachelor of Science (Information Systems, Computer Science, Mathematics) – Advantageous.
• Microsoft Business Intelligence certifications will be an added advantage.
• Minimum 5 years’ experience in BI with over 3 years’ experience in implementing complete BI solutions within an enterprise data warehouse.

EMPLOYMENT EQUITY

The Company’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.

Are you an experienced Call Centre Sales Representative who feels you should be earning more?

What if you could double your earnings by joining a team that recognizes your potential and rewards your hard work?

Two of our leading Discovery Group outbound sales call centres are looking for vibrant, enthusiastic, and target-driven individuals to join a winning team of high earners!

1. Cold-call potential clients to introduce them to our offerings.
2. Pitch products effectively and with enthusiasm.
3. Handle objections to turn "no" into "yes."
4. Identify and connect with new customers using leads provided by the company.
5. Implement innovative sales strategies to continually exceed sales targets.

If you're passionate about sales, thrive on targets, and are ready to take your earning potential to the next level, we'd love to hear from you!

Apply now to start your journey with a team that rewards success.

Let's build your future together!

Job Type : Full-time

Pay : R5,000 - R9,000 per month

• Do you have a valid Matric certificate?
• Do you have a Criminal Record?

Experience :

• Call Centre: 1 year (Required)
• Grade 12 / Matric - we do checks (Do not apply without)
• No Criminal Record - we do background checks (Do not apply if any)
• Must Speak English Fluently
• Previous Call Centre experience - strictly 1 year minimum.
• Proof of previous achievements in sales (Beneficial)
• RE5 qualification is required, only if you have already worked in financial services for more than 2 years as a Representative as per the FAIS Act.

Compensation :

R5,000 to R9,000 + uncapped commission incentives

Working hours: 8:00 - 17:00, Monday to Friday

Get in touch and join us!

Apply by sending your CV to :

We love what we do, our passion rewards us, join a passionate team!

About Discovery Connect

People increasingly want to transact faster, on their terms, in fluid, and dynamic ways. Discovery Connect facilitates this need as a direct sales channel, leveraging the best of technology with the best in people. We are often a client’s first impression of Discovery so we must have the best Discovery ambassadors in our team. At the forefront of client acquisition methodology, Discovery Connect continues to be one of the fastest-growing divisions in the group. Representing all product lines (including Discovery Bank) there is an opportunity for forward thinkers, innovators, and people who thrive on complexity in a growing business.

Job Description

The successful candidate will be expected to lead, manage and guide a team of Telesales consultants to reach required targets. To facilitate any necessary course of action to achieve this purpose.

Key purpose

To lead, manage and guide a team of Telesales consultants to reach required targets. To facilitate any necessary course of action to achieve this purpose.

Key Outputs

The successful candidate will be expected, but not limited to perform the following key outputs:

• Leading and managing a team of 10 – 12 telesales agents

• Performance Management, coaching and developing team.

• Drive staff to achieve required targets and is accountability for teams overall sales targets

• Assessment of consultants calls - QA.

• Assisting with interviews & Role plays.

• Dealing with elevated queries/problems.

• Managing the ongoing relationship between brokers.

• Ensuring continual communication between management and staff.

• Adhere to and enforce internal policies.

• Inspire, motivate and support team.

• Able to work overtime from time to time, which may include weekends.

Personal attributes and skills

• Excellent verbal and numeric communication skills

• Sales Orientated

• Quality driven

• People-focused

• Quality driven

• Attention to detail

• Strong Interpersonal Skills

• Strong Leadership skills

• Problem solving skills

• Decision making skills

• Stress tolerance

• Excellent time management skills

• Organizational awareness

• Ability to work within a team and drive team culture

Qualification & Experience

• Grade 12 – essential

• 4 years outbound/ Inbound experience – essential

• 3 years Team Leader/leadership experience – Non negotiable

• Proficient in English – essential (writing, reading, speaking)

• Bi-lingual – advantage (writing, reading, speaking)

• Computer literate - MS Office, especially Excel – essential

• Regulatory Exam and NQF 5 FAIS credits

• BCOMM or related degree will be advantageous

EMPLOYMENT EQUITY

The Company’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.