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Join to apply for the Systems Risk Specialist role at Nedbank

Closing date: 22 August 2025

Information Technology

Manage Self: Technical

To identify, analyse, and mitigate data and system-related risks that could threaten the organisation. This role requires a focus of technical system development expertise and risk management acumen. The incumbent would need to operate effectively in system environments such as SAS Governance Compliance Management where system design enables compliance, governance, and technology risk management. The incumbent will use data and system insights to drive business strategy and performance, data value realisation and ensure data is managed as an organizational asset while balancing against associated risks.

• Work with the appropriate Business, Risk, IT and Information Security teams to ensure processes and systems that hold and/or process data and information are secure and robust.
• Participate in the development and implementation of Data risk policies and procedures related to data management.
• Advise on possible risk issues and mitigate risks timeously by establishing risk-reporting practices across the Data Management Organisation teams which also includes the implementation of remedial actions.
• Proactively develops the Bank’s ability to identify and manage Data risk exposure.
• Participate in building and maintaining IT and Data governance frameworks and ensuring compliance with the provisions of the applicable legislation and regulations.
• Support the automation of Data risk reporting and analytics through system configuration and scripting
• Defines frameworks and principles to gather and review data risk according to the bank’s risk reporting governance frameworks and ensures that the business processes associated to these principles are embedded into the Systems during the build phase.
• Participate in building a framework that enables the aggregating of all material data Risk across Group Finance that is complete, relevant, accurate, and timeously in order to identify current and emerging risk.
• Seek opportunities to improve processes and systems by identifying and recommending effective ways to operate and adding value to the Data & Storage Ops team.
• Translate operational risk requirements into system specifications and Development tasks within the SAS GCM Environment
• Guide Solution Delivery teams on Data Risk Maturity practices and values.
• Ensure efficiency of Data Operations & Storage controls at a process-level throughout the data life cycle
• Provide feedback to the cluster DMO and other relevant forums with respect to relevant data concerns and findings.
• Ensure the DMO initiatives are in adherence and alignment to Nedbank enterprise data initiatives and strategies.
• Understand the data management principles and architecture and understands the complexities of an integrated digital environment.
• Ability to bridge technical and risk domains, translating requirements effectively.

• Hands-on experience in system development, configuration, or scripting (e.g., SQL, SAS, Python).
• Familiarity with risk systems such as SAS GCM, GRC platforms, or custom-built risk engines.
• Understanding of system integration and data pipelines,
• Exposure to SDLC and change management practices.
• Ability to interpret risk frameworks and embed controls into system design.

• Matric / Grade 12 / National Senior Certificate
• Degree/ Advanced Diploma in Information technology / information systems / related field
• Certifications in Data Management or System Development are advantageous

• 4 - 6 years’ experience in three or more of the following:
• Operating in the Financial services industry
• Operating in IT environment with wide knowledge of the various IT technologies
• Experience in IT risk assessment, management and compliance
• Application and/or application security design
• Data Management and DMBOK Practises
• 2 -3 years working experience in a Project Environment

• DAMA SA

• Administrative procedures and systems
• Banking knowledge
• Banking procedures
• Business principles
• Data analysis
• Governance, Risk and Controls
• Microsoft Office
• Relevant regulatory knowledge
• Relevant software and systems knowledge
• Business writing skills
• Microsoft Office Product
• Cluster Specific Operational Knowledge
• System Development Life cycle(SDLC)
• IT Risk and security principes
• Customer Focus
• Initiating Action
• Work Standards
• Managing Work
• Technical/Professional Knowledge and Skills

Note: This refinement preserves the core information and removes unrelated postings and noise.

Overview

Old Mutual is a firm believer in the African opportunity and our diverse talent reflects this. Provides advice on a specific range of products to a specific allocated market and are individually accountable for achieving results through their own efforts.

• Customer Service: Provide a quality service to customers while identifying opportunities to secure new business or support retention. Responsibilities may include processing cases, dealing with complex queries, and investigating and resolving customer problems.
• Solutions Analysis: Analyze specific problems and issues to find the best solutions. Solutions could be technical or professional in nature.
• Receiving Visitors: Receive visitors and assist with various requests for information, referring more complex matters to colleagues.
• CRM Data: Schedule follow-up actions and enter relevant information into the CRM system after each contact with a customer to create a call plan and to ensure that the organization has quality data to enable effective customer retention and business development activities.
• Customer Needs Clarification: Set clear objectives for each sales call or meeting; tailor standard materials to make presentations to decision-makers and influencers within the customer organization; and ask relevant questions to gather information, to evaluate the customer's level of interest, and to identify and respond to areas requiring further information or explanation.
• Customer Relationship Development / Prospecting: Develop and implement a relationship management plan for potential customer accounts to identify and build relationships with relevant decision-makers and influencers within the customer organization and to enable effective two-way flow of information and resolution of issues.
• Operational Compliance: Develop knowledge and understanding of the organization's policies and procedures and of relevant regulatory codes and codes of conduct to ensure own work adheres to those standards. Obtain authorization from a supervisor or manager for any exceptions from mandatory procedure.
• Business Development: Monitor and assess sales and market data for a specific geographic region that will assist management in identifying areas in the market where business can be developed.
• Sales Opportunities Creation: Develop a personal network within the business sector and represent the organization at business sector events. Obtain market intelligence and enhance the visibility and reputation of the organization, its products, and its services.
• Data Exploration: Conduct research and select relevant information to enable analysis of key themes and trends using primary data sources and business intelligence tools.
• Network of Influence: Demonstrate understanding of the value of networking by participating in and contributing to a network of people, technologies, and ideas both inside and outside the company.

• Building Trust
• Consultative Selling
• Customer-Focused
• Customer Service
• Customer Understanding
• Direct Selling
• Identifying Sales Opportunities
• Oral Communications
• Probing Questions
• Qualifying Prospects
• Sales Data Management
• Sales Software
• Strategic Selling
• Strengthening Customer Relationships

• Action Oriented
• B alances Stakeholders
• Builds Networks
• Collaborates
• Communicates Effectively
• Customer Focus
• Drives Results
• Ensures Accountability

NQF Level 5 - Higher, Advance or Occupational Certificate or equivalent

29 September 2026 , 23:59

The appointment will be made from the designated group in line with the Employment Equity Plan of Old Mutual South Africa and the specific business unit in question.

Manage the day-to-day activities of the Fraud Agents (working shifts 24/7) who will detect and prevent fraud (inbound and outbound).

Manage the day-to-day activities of Fraud Administration Agents who will investigate and recover losses incurred due to fraud reported on customer bank accounts (online / card fraud).

Provide excellent customer service to cardholders, merchants, internal and external stakeholders.

Ensure that fraud alerts on the fraud monitoring systems are actioned promptly.

Complete administration on fraud incidents reported to minimize losses and maximize recoveries.

Coordinate and participate in testing new functionality affecting fraud operations.

Manage employees by ensuring continuous communication, feedback, and motivation.

Willing to work after hours or weekends when required.

Monitor process performance daily and define corrective / preventive / improvement opportunities.

Ensure that shift workers are rostered optimally to cover the 24/7 fraud detection capability.

Ensure that agreed timelines for investigation and resolution of customer disputes / cases are met.

Ensure that all stakeholders are kept informed timeously.

Review staff interactions with customers to gauge customer service levels.

Identify gaps in existing systems and develop solutions to improve the quality of systems.

Manage escalations (high risk / significant incidents).

Monitor the Case Management System.

Ensure that team members complete mandatory training on systems and processes.

Ensure that bank guidelines are followed relating to online fraud incidents.

Maintain customer centricity throughout the case lifecycle.

Monitor the quality of investigations and ensure that root cause analysis has been applied during the investigation.

Ensure that the team maintains high quality data capture, updates, attachments, and financial entries.

Provide daily, weekly, and monthly stats on team productivity and performance.

Identify shortcomings and provide suggestions to mitigate evolving risks.

Report suspicious / unusual transactions to the Money Laundering Control Officer.

Report gross fraud losses / attempts to SAPS.

Participate in User Acceptance Testing on new functionality and provide test evidence for review and signoff.

Ensure that written formal complaints received are logged and resolved.

Action Ombudsman, escalations, and other complaints.

People management - ensure that the team performs at the best levels.

Coach and guide staff.

Ensure that SOPs and training material are kept up to date.

Payments systems and online banking product knowledge.

Card, merchant payments systems, and eCommerce experience.

Banking regulations and industry experience.

2 - 3 years’ experience in Fraud Risk.

Experience dealing with customer / merchant complaints.

Experience managing teams and shifts.

Relevant Diploma / Certificates / Training courses in Fraud Risk Management.

By applying for this position, you consent in terms of the Protection of Personal Information Act (POPI Act) to your personal information being obtained, utilised, and stored by the Company through inter alia, reference checks, credit checks, and trace reports.

Should you not hear from us within 7 days, please consider your application unsuccessful.

Who are we?
Sanlam Developing Markets (SDM) (a wholly-owned subsidiary of Sanlam Life Limited) is one of the top financial services providers in the South African entry-level and emerging middle market. It aims to understand the unique requirements of clients and offers a wide range of simple and affordable financial solutions that cover needs such as funeral insurance, savings for education, life cover and personal accident plans. In terms of the Sanlam Group Governance Policy, SDM is managed by the SA Retail Mass cluster, which is part of the Sanlam Life and Savings cluster within the Sanlam Group. The cluster focusses on retail products, as well as group schemes.

What will you do?
To promote Sanlam Retail Mass (SRM)’s products and increase market share through:

• Providing sound financial advice and a high level of client service in a Branch context.
• Creating opportunities for client optimisation and cross selling of value-added products

What will make you successful in this role?
Sales Delivery

• Gain and maintain an in-depth understanding of SRM product ranges.
• Gain an understanding of the customer’s needs, financial goals and means, and provide the right product (or selection of products) that will satisfy the goals of the customer in the best and most affordable way possible.
• Continuously update and inform customers of new products, or changes in existing products. Manage, review, and incorporate the implications of product changes on the customer’s portfolio accordingly.
• Validate client details in line with product and regulatory requirements. Submit new business through the right channels.
• Conduct due diligence on clients to identify and flag risks.
• Manage own capacity to ensure daily appointments are being prioritised while allowing time for and capitalising on walk-in / non-appointment clients.

In-branch Client Service And Client Retention

• Responsible for servicing and managing all client profiles to ensure clients remain on the books.
• Send payment reminders, conduct follow-ups, and remain in contact to address potential queries or to provide support.
• Manage and report on NTUs (clients Not Taken Up) by putting controls in place, and taking corrective actions where required.
• Manage persistency of client payments in favour of both the branch and the client.
• Gain insight into client risk profiles to proactively identify where support will be required.
• Consult with clients on alternative payment arrangements and ensure it gets processed through and noted on the right platforms.
• Responsible for in-branch servicing in line with client experience standards:
• Apply product knowledge to accurately guide clients through policy cancellations and provide alternative options.
• Resolve various types of client queries in the branch as far as possible or escalate queries to the right stakeholders by using the existing escalation framework. Follow up on the status and continuously provide feedback to the client.

Quality, Compliance And Continuous Development

• Remain up to date with and continuously adhere to compliance and quality standards.
• Keep up to date with own registration, product knowledge and maintenance of own CPD points.
• Identify risks and flag potentially fraudulent activities.
• Keep and store relevant records of advice.
• Log all activities as per regulations and standard operating procedures, and provide data to relevant stakeholders to inform reporting and decision making

Monthly Planning And Reporting

• Responsible for reporting on activities daily, through using relevant technology platforms.
• Collate data on activities to deliver on weekly and monthly reporting deadlines.
• Perform any ad-hoc requirements as requested by the Retail Branch Manager

Qualification And Experience

• 1-year experience in a sales or marketing capacity
• Experience within insurance branches an advantage
• Matric (Grade 12)
• RE5 advantageous
• FAIS Compliant (Wealth Management) as per DOFA requirements.
• Class of Business training (to be completed within 12-months of employment

Knowledge And Skills

• Broker Support
• Administration and processing of new and existing business
• Business Building
• Partnership Building
• Coach and develop others

Personal Attributes

• Business insight - Contributing independently
• Decision quality - Contributing independently
• Builds effective teams - Contributing independently
• Plans and aligns - Contributing independently

Core Competencies

• Cultivates innovation - Contributing independently
• Customer focus - Contributing independently
• Drives results - Contributing independently
• Collaborates - Contributing independently
• Being resilient - Contributing independently

The Sanlam Group is committed to achieving transformation and embraces diversity. This commitment is what drives us to achieve a diverse, inclusive and equitable workplace as we believe that these are key components to ensuring a thriving and sustainable business in South Africa. The Group's Employment Equity plan and targets will be considered as part of the selection process.

Join to apply for the Salaried Financial Advisor role at Old Mutual South Africa

Join to apply for the Salaried Financial Advisor role at Old Mutual South Africa

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Let's Write Africa's Story Together!

Old Mutual is a firm believer in the African opportunity and our diverse talent reflects this.

Let's Write Africa's Story Together!

Old Mutual is a firm believer in the African opportunity and our diverse talent reflects this.

Job Description

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Provides advice on a specific range of products to a specific allocated market and are individually accountable for achieving results through their own efforts.

Responsibilities

Customer Service

Provide a quality service to customers while identifying opportunities to secure new business or support retention. Responsibilities may include processing cases, dealing with complex queries, and investigating and resolving customer problems.

Solutions Analysis

Analyze specific problems and issues to find the best solutions. Solutions could be technical or professional in nature.

Receiving Visitors

Receive visitors and assist with various requests for information, referring more complex matters to colleagues.

Customer Relationship Management (CRM) Data

Schedule follow-up actions and enter relevant information into the CRM system after each contact with a customer to create a call plan and to ensure that the organization has quality data to enable effective customer retention and business development activities.

Customer Needs Clarification

Set clear objectives for each sales call or meeting; tailor standard materials to make presentations to decision-makers and influencers within the customer organization; and ask relevant questions to gather information, to evaluate the customer's level of interest, and to identify and respond to areas requiring further information or explanation.

Customer Relationship Development / Prospecting

Develop and implement a relationship management plan for potential customer accounts to identify and build relationships with relevant decision-makers and influencers within the customer organization and to enable effective two-way flow of information and resolution of issues.

Operational Compliance

Develop knowledge and understanding of the organization's policies and procedures and of relevant regulatory codes and codes of conduct to ensure own work adheres to those standards. Obtain authorization from a supervisor or manager for any exceptions from mandatory procedure.

Business Development

Monitor and assess sales and market data for a specific geographic region that will assist management in identifying areas in the market where business can be developed.

Sales Opportunities Creation

Develop a personal network within the business sector and represent the organization at business sector events. Obtain market intelligence and enhance the visibility and reputation of the organization, its products, and its services.

Data Exploration

Conduct research and select relevant information to enable analysis of key themes and trends using primary data sources and business intelligence tools.

Network of Influence

Demonstrate understanding of the value of networking by participating in and contributing to a network of people, technologies, and ideas both inside and outside the company.

Requirements: Skills, Qualifications and Experience required

• Grade 12 (Matric).
• Valid Driver’s licence and Own Car
• FAIS Compliance
• Clear criminal and credit check
• Minimum of 3 years working experience (preferably in sales)
• Computer literacy (MS Word, Powerpoint and Outlook)
• Excellent communication skills (written and verbal)
• Presentations skills an added advantage
  
  

• Seniority level Mid-Senior level

• Employment type Full-time

• Job function Finance and Sales

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Overview

Let's Write Africa's Story Together!

Old Mutual is a firm believer in the African opportunity and our diverse talent reflects this.

Job Description: Provides advice on a specific range of products to a specific allocated market and are individually accountable for achieving results through their own efforts.

• Customer Service: Provide a quality service to customers while identifying opportunities to secure new business or support retention. Responsibilities may include processing cases, dealing with complex queries, and investigating and resolving customer problems.
• Solutions Analysis: Analyze specific problems and issues to find the best solutions. Solutions could be technical or professional in nature.
• Receiving Visitors: Receive visitors and assist with various requests for information, referring more complex matters to colleagues.
• CRM Data: Schedule follow-up actions and enter relevant information into the CRM system after each contact with a customer to create a call plan and to ensure that the organization has quality data to enable effective customer retention and business development activities.
• Customer Needs Clarification: Set clear objectives for each sales call or meeting; tailor standard materials to make presentations to decision-makers and influencers within the customer organization; and ask relevant questions to gather information, to evaluate the customer's level of interest, and to identify and respond to areas requiring further information or explanation.
• Customer Relationship Development / Prospecting: Develop and implement a relationship management plan for potential customer accounts to identify and build relationships with relevant decision-makers and influencers within the customer organization and to enable effective two-way flow of information and resolution of issues.
• Operational Compliance: Develop knowledge and understanding of the organization's policies and procedures and of relevant regulatory codes and codes of conduct to ensure own work adheres to those standards. Obtain authorization from a supervisor or manager for any exceptions from mandatory procedure.
• Business Development: Monitor and assess sales and market data for a specific geographic region that will assist management in identifying areas in the market where business can be developed.
• Sales Opportunities Creation: Develop a personal network within the business sector and represent the organization at business sector events. Obtain market intelligence and enhance the visibility and reputation of the organization, its products, and its services.
• Data Exploration: Conduct research and select relevant information to enable analysis of key themes and trends using primary data sources and business intelligence tools.
• Network of Influence: Demonstrate understanding of the value of networking by participating in and contributing to a network of people, technologies, and ideas both inside and outside the company.

• Building Trust
• Consultative Selling
• Customer-Focused
• Customer Service
• Customer Understanding
• Direct Selling
• Identifying Sales Opportunities
• Oral Communications
• Probing Questions
• Qualifying Prospects
• Sales Data Management
• Sales Software
• Strategic Selling
• Strengthening Customer Relationships

• Action Oriented
• BALANCES STAKEHOLDERS
• Builds Networks
• Collaborates
• Communicates Effectively
• Customer Focus
• Drives Results
• Ensures Accountability

High School (Grade 12) (Required)

29 September 2026 , 23:59

The appointment will be made from the designated group in line with the Employment Equity Plan of Old Mutual South Africa and the specific business unit in question.

Job Title: Compliance Officer

Company: GED Africa

Location: Democratic Republic of Congo, Mauritius, Zambia.

Responsibilities:

1. Ensure compliance with regulatory requirements.
2. Conduct audits and assessments.
3. Develop and implement compliance policies.
4. Provide training and support to staff.

Qualifications:

1. Bachelor's degree in a relevant field.
2. Minimum of 3 years of experience in compliance.
3. Strong analytical and communication skills.

Description

At Paymentology , we're redefining what's possible in the payments space. As the first truly global issuer-processor, we give banks and fintechs the technology and talent to launch and manage Mastercard, Visa cards at scale - across more than 60 countries.

Our advanced, multi-cloud platform delivers real-time data, unmatched scalability, and the flexibility of shared or dedicated processing instances. It's this global reach and innovation that sets us apart.

We're looking for a Senior Financial Analyst to drive our financial planning and performance insights across the global organisation. You'll prepare executive-level reporting and analysis that influences strategic decisions, partnering closely with the FP&A Manager to support budgeting, forecasting, and group-wide performance analysis for leadership and shareholders.

• Lead the preparation of monthly reporting packs for executive leadership and shareholders, summarising group-wide financial performance
• Deliver detailed variance analyses and bridge financial results against budget and forecast
• Produce written financial reports and presentations with clear commercial storytelling
• Partner with FP&A to support the annual budget and periodic forecasting process
• Use Excel and other tools to manipulate large datasets, identify performance drivers, and support decision-making
• Identify and support implementation of FP&A process improvements through tooling or automation
• Contribute to ad-hoc strategic financial projects, including modelling for business cases and investment analysis

What it takes to succeed:

• 3-5+ years in FP&A, private equity, or similar roles within fintech or SaaS environments
• Strong analytical and accounting acumen, capable of interpreting full financial statements
• Advanced Excel skills and experience working with large datasets
• Skilled in building presentations and communicating financial concepts clearly to senior stakeholders
• Commercial acumen with the ability to link numbers to business drivers
• Experience with Sage ERP is a plus, with a strong tech-driven approach preferred
• Professional certifications such as CFA, CIMA, or ACA are preferred

• Bachelor's degree in Finance, Accounting, Economics, or a related field preferred
• Minimum 3-5+ years of experience in financial planning and analysis within high-growth or SaaS/fintech environments
• Hands-on experience with financial modelling and executive-level reporting
• Professional certifications such as CFA, CIMA, or ACA are preferred

What you can look forward to:

At Paymentology, it's not just about building great payment technology, it's about building a company where people feel they belong and their work matters. You'll be part of a diverse, global team that's genuinely committed to making a positive impact through what we do. Whether you're working across time zones or getting involved in initiatives that support local communities, you'll find real purpose in your work - and the freedom to grow in a supportive, forward-thinking environment.

• South African Citizen, currently residing in Makhanda or willing to relocate at own cost for contract period
• NQF7 Degree: Statistics/ BCom Information Systems or Accounting, or similar
• Minimum 3 years' relevant experience including:
  • Previous experience in a finance/ accounting environment where data-driven projects were a key element
  • Developing strategies for standardizing and consolidating processes
  • Executing of data analysis to monitor operational performance and identifying of correct action processes
  • Business processes, policies and procedures
• Oracle ERP Systems
• Highly proficient in MS Office applications i.e. Excel, Word and PowerPoint
• Experience using BI tools to develop reports an advantage

RESPONSIBILITIES

• Meet the demand for financial data analysis of large amounts of data within the Oracle Cloud ERP system and FinCore
• Identify patterns and anomalies that can inform business decisions on corrections or adjustments required in the general ledger and sub-modules
• Identify data points and understand the compliance and regulatory framework to form adjustments and process flow of transactions
• Analyze and interpret financial data and insights to communicate themes to financial leadership