438 Apprenticeships & Trainee jobs in South Africa

Overview

Employment Type: Full-time, Remote

Location: South Africa; with required native or near-native proficiency in English

Compensation: $70,000–$5,000 USD OTE (Base + Performance Bonus)

About Taxes for Expats (TFX)

Taxes for Expats (TFX) is the leading online U.S. tax preparation and advisory firm serving clients in 190+ countries. For more than 25 years, we’ve combined expert CPAs and EAs with modern technology to make tax compliance seamless for U.S. expats and non-residents.

Our company is on a strong growth trajectory, with ambitious plans to expand our client base and service offerings. We are investing in building a scalable commercial engine, and this role is a key leadership hire to accelerate that growth and reinforce our position as the market leader in this niche.

We’re looking for a Head of Sales to build and lead our inbound sales function during this next phase of growth. You’ll manage and grow a team of Sales Advisors who convert inbound leads into long-term clients through phone, email, and chat. You’ll be accountable for team-driven revenue, conversion performance, SLA compliance, and training—the critical levers that will unlock the next stage of TFX’s expansion.

This is a strategic role that reports directly to the CEO: you will not only coach the team and improve current performance, but also design the processes, playbooks, and outbound strategies that will sustain growth year after year. During off-seasons, you’ll lead outbound campaigns (win-backs, advisory upsells, FBAR reminders) and process refinement. You’ll work closely with the Head of Customer Success to ensure a seamless client journey from lead to loyalty.

This role requires anchoring your workday to South Africa business hours. Some flexibility is required, as our sales team operates outside these hours and occasional coverage for coaching, pipeline reviews, or team meetings may extend into evenings.

• Team Leadership & Coaching: Manage and upskill Sales Advisors using QA, call libraries, and cultural coaching.
• Process & Systems: Oversee pipeline hygiene, stage definitions, and HubSpot workflows; partner with RevOps on dashboards and funnels.
• Performance Optimization: Identify funnel gaps; design playbooks, scripts, and sequences; run A/B tests to improve conversion.
• SLA Enforcement: Ensure timeliness on inbound response and follow-up across all channels.
• Off-Season Strategy: Design and execute outbound campaigns such as win-back, upsell, and compliance-centered outreach.
• Hiring & Onboarding: Recruit, train, and ramp new advisors; design performance scorecards.
• Cross-Functional Collaboration: Align with CS, Marketing, and Tax Ops to enhance lead quality, handoffs, capacity planning, and service delivery.

• Sales-Influenced New Revenue (e.g., deposits collected)
• Conversion Lift at key funnel stages
• SLA Adherence for inbound response times
• QA Scores for team calls and messaging
• Outbound Performance (reply/connect rates + wins)
• Training & Process Improvements implemented and adopted quickly

• 5+ years leading B2C inbound sales teams with short sales cycles (services, not SaaS)
• Track record of improving conversion and enforcing SLAs
• Exceptional coaching ability, especially around U.S./Anglo cultural nuance
• Excellent command of English (native or C2 near-native indistinguishable) with strong written and verbal presence
• HubSpot or similar CRM expertise (pipelines, lead scoring, sequences, dashboards); experience with Intercom and Aircall a plus
• Analytical thinker—comfortable with metrics, experiments, and tracking impact
• Thrives in a remote, multicultural environment

• Competitive OTE of $70K–$85K USD
Full ownership over your domain—no silos here
• Remote-first, results-oriented culture
• Peer leadership dynamic with Customer Success
• A chance to architect our commercial foundation

BE AN ESSENTIAL PART OF EVERYDAY LIFE

Position: Program Training & Change Management Lead (9-month FTC)
Customer: DHL Supply Chain
Grade: RCS J
Contract Type: Full-time, 9-month FTC

Location: UK/EMEA/APAC

At DHL Supply Chain, we are committed to driving organizational excellence through innovation, collaboration, and a relentless pursuit of continuous improvement. Our Global HR Business Process Optimization (BPO) team plays a pivotal role in optimizing value flow along globally-streamlined end-to-end HR processes, enhancing operational efficiency, and fostering a culture of excellence.

Join us as Change Management and Training Lead for the implementation of Oracle Recruiting Cloud (ORC) at DHL Supply Chain! This is a crucial role to support the global design phase in summer 2025, followed by deployment in the APAC region in 2026. With a dedicated focus on change management and training, you'll ensure the successful delivery of this large-scale project, aligning with our strategic objectives. If this sounds like a team you'd like to join … keep reading.

• Developing and implementing change management strategies and plans for enterprise-wide programs and projects.
• Conducting change impact assessments, defining stakeholder engagement plans, and managing business readiness across program phases.
• Designing and delivering scalable training programs (e-learning, instructor-led, job aids, etc.) to support technology adoption.
• Developing communications and change materials to enhance awareness and engagement.
• Coordinating with process teams and learning partners to align training delivery with change impacts.
• Monitoring and updating training programs to ensure ongoing relevance and effectiveness.
• Utilizing digital adoption platforms and analytics tools to support change and track effectiveness (e.g., Maverick Assist Me, Power BI).
• Maintaining documentation of change and training approaches in line with best practices.
• Evaluating the effectiveness of change management initiatives and training programs through feedback, assessments, and performance metrics to drive continuous improvement.

• Solid background in change management and training leadership within large-scale transformations or multinational environments.
• Expertise in organizational design and change impact analysis.
• Proven track record in designing and delivering enterprise-wide training for new technologies and process improvements.
• Proficient in instructional design frameworks (e.g., SAM, LLAMA) and tools (e.g., Articulate Storyline, Captivate, Camtasia).
• Familiarity with SaaS HR platforms and recruiting processes.
• Change Management certification preferred (e.g., PROSCI, APMG).
• Project Management certification desirable (e.g., PMP, PRINCE).
• Instructional design/training certification desirable (e.g., ATD, CPLP).

Join us to drive impactful change and elevate training initiatives within our organization!

What you'll need to do next:

If you have a proven track record of achievement that matches the requirements for this role and you are looking for your next career move, simply apply online ensuring that a full up-to-date CV is attached with your application.

We will ensure that all our resourcing activities are fair, transparent, and consistent across the globe. We aim to provide a candidate experience of the highest professional standard. The Company is committed to providing equality of opportunity for all employees. Furthermore, we aim to ensure our workplaces are free from discrimination and that employees and potential future employees are treated fairly and with dignity and respect. We will ensure that equality of opportunity maintains a high profile in our organization.

Overview

Employment Type: Full-time, Remote

Location: South Africa; with required native or near-native proficiency in English

Compensation: $70,000–$5,000 USD OTE (Base + Performance Bonus)

About Taxes for Expats (TFX)

Taxes for Expats (TFX) is the leading online U.S. tax preparation and advisory firm serving clients in 190+ countries. For more than 25 years, we’ve combined expert CPAs and EAs with modern technology to make tax compliance seamless for U.S. expats and non-residents.

Our company is on a strong growth trajectory, with ambitious plans to expand our client base and service offerings. We are investing in building a scalable commercial engine, and this role is a key leadership hire to accelerate that growth and reinforce our position as the market leader in this niche.

We’re looking for a Head of Sales to build and lead our inbound sales function during this next phase of growth. You’ll manage and grow a team of Sales Advisors who convert inbound leads into long-term clients through phone, email, and chat. You’ll be accountable for team-driven revenue, conversion performance, SLA compliance, and training—the critical levers that will unlock the next stage of TFX’s expansion.

This is a strategic role that reports directly to the CEO: you will not only coach the team and improve current performance, but also design the processes, playbooks, and outbound strategies that will sustain growth year after year. During off-seasons, you’ll lead outbound campaigns (win-backs, advisory upsells, FBAR reminders) and process refinement. You’ll work closely with the Head of Customer Success to ensure a seamless client journey from lead to loyalty.

This role requires anchoring your workday to South Africa business hours. Some flexibility is required, as our sales team operates outside these hours and occasional coverage for coaching, pipeline reviews, or team meetings may extend into evenings.

• Team Leadership & Coaching: Manage and upskill Sales Advisors using QA, call libraries, and cultural coaching.
• Process & Systems: Oversee pipeline hygiene, stage definitions, and HubSpot workflows; partner with RevOps on dashboards and funnels.
• Performance Optimization: Identify funnel gaps; design playbooks, scripts, and sequences; run A/B tests to improve conversion.
• SLA Enforcement: Ensure timeliness on inbound response and follow-up across all channels.
• Off-Season Strategy: Design and execute outbound campaigns such as win-back, upsell, and compliance-centered outreach.
• Hiring & Onboarding: Recruit, train, and ramp new advisors; design performance scorecards.
• Cross-Functional Collaboration: Align with CS, Marketing, and Tax Ops to enhance lead quality, handoffs, capacity planning, and service delivery.

• Sales-Influenced New Revenue (e.g., deposits collected)
• Conversion Lift at key funnel stages
• SLA Adherence for inbound response times
• QA Scores for team calls and messaging
• Outbound Performance (reply/connect rates + wins)
• Training & Process Improvements implemented and adopted quickly

• 5+ years leading B2C inbound sales teams with short sales cycles (services, not SaaS)
• Track record of improving conversion and enforcing SLAs
• Exceptional coaching ability, especially around U.S./Anglo cultural nuance
• Excellent command of English (native or C2 near-native indistinguishable) with strong written and verbal presence
• HubSpot or similar CRM expertise (pipelines, lead scoring, sequences, dashboards); experience with Intercom and Aircall a plus
• Analytical thinker—comfortable with metrics, experiments, and tracking impact
• Thrives in a remote, multicultural environment

• Competitive OTE of $70K–$85K USD
Full ownership over your domain—no silos here
• Remote-first, results-oriented culture
• Peer leadership dynamic with Customer Success
• A chance to architect our commercial foundation

Overview

Employment Type: Full-time, Remote

Location: South Africa; with required native or near-native proficiency in English

Compensation: $70,000–$5,000 USD OTE (Base + Performance Bonus)

About Taxes for Expats (TFX)

Taxes for Expats (TFX) is the leading online U.S. tax preparation and advisory firm serving clients in 190+ countries. For more than 25 years, we’ve combined expert CPAs and EAs with modern technology to make tax compliance seamless for U.S. expats and non-residents.

Our company is on a strong growth trajectory, with ambitious plans to expand our client base and service offerings. We are investing in building a scalable commercial engine, and this role is a key leadership hire to accelerate that growth and reinforce our position as the market leader in this niche.

We’re looking for a Head of Sales to build and lead our inbound sales function during this next phase of growth. You’ll manage and grow a team of Sales Advisors who convert inbound leads into long-term clients through phone, email, and chat. You’ll be accountable for team-driven revenue, conversion performance, SLA compliance, and training—the critical levers that will unlock the next stage of TFX’s expansion.

This is a strategic role that reports directly to the CEO: you will not only coach the team and improve current performance, but also design the processes, playbooks, and outbound strategies that will sustain growth year after year. During off-seasons, you’ll lead outbound campaigns (win-backs, advisory upsells, FBAR reminders) and process refinement. You’ll work closely with the Head of Customer Success to ensure a seamless client journey from lead to loyalty.

This role requires anchoring your workday to South Africa business hours. Some flexibility is required, as our sales team operates outside these hours and occasional coverage for coaching, pipeline reviews, or team meetings may extend into evenings.

• Team Leadership & Coaching: Manage and upskill Sales Advisors using QA, call libraries, and cultural coaching.
• Process & Systems: Oversee pipeline hygiene, stage definitions, and HubSpot workflows; partner with RevOps on dashboards and funnels.
• Performance Optimization: Identify funnel gaps; design playbooks, scripts, and sequences; run A/B tests to improve conversion.
• SLA Enforcement: Ensure timeliness on inbound response and follow-up across all channels.
• Off-Season Strategy: Design and execute outbound campaigns such as win-back, upsell, and compliance-centered outreach.
• Hiring & Onboarding: Recruit, train, and ramp new advisors; design performance scorecards.
• Cross-Functional Collaboration: Align with CS, Marketing, and Tax Ops to enhance lead quality, handoffs, capacity planning, and service delivery.

• Sales-Influenced New Revenue (e.g., deposits collected)
• Conversion Lift at key funnel stages
• SLA Adherence for inbound response times
• QA Scores for team calls and messaging
• Outbound Performance (reply/connect rates + wins)
• Training & Process Improvements implemented and adopted quickly

• 5+ years leading B2C inbound sales teams with short sales cycles (services, not SaaS)
• Track record of improving conversion and enforcing SLAs
• Exceptional coaching ability, especially around U.S./Anglo cultural nuance
• Excellent command of English (native or C2 near-native indistinguishable) with strong written and verbal presence
• HubSpot or similar CRM expertise (pipelines, lead scoring, sequences, dashboards); experience with Intercom and Aircall a plus
• Analytical thinker—comfortable with metrics, experiments, and tracking impact
• Thrives in a remote, multicultural environment

• Competitive OTE of $70K–$85K USD
Full ownership over your domain—no silos here
• Remote-first, results-oriented culture
• Peer leadership dynamic with Customer Success
• A chance to architect our commercial foundation

Overview

Employment Type: Full-time, Remote

Location: South Africa; with required native or near-native proficiency in English

Compensation: $70,000–$5,000 USD OTE (Base + Performance Bonus)

About Taxes for Expats (TFX)

Taxes for Expats (TFX) is the leading online U.S. tax preparation and advisory firm serving clients in 190+ countries. For more than 25 years, we’ve combined expert CPAs and EAs with modern technology to make tax compliance seamless for U.S. expats and non-residents.

Our company is on a strong growth trajectory, with ambitious plans to expand our client base and service offerings. We are investing in building a scalable commercial engine, and this role is a key leadership hire to accelerate that growth and reinforce our position as the market leader in this niche.

We’re looking for a Head of Sales to build and lead our inbound sales function during this next phase of growth. You’ll manage and grow a team of Sales Advisors who convert inbound leads into long-term clients through phone, email, and chat. You’ll be accountable for team-driven revenue, conversion performance, SLA compliance, and training—the critical levers that will unlock the next stage of TFX’s expansion.

This is a strategic role that reports directly to the CEO: you will not only coach the team and improve current performance, but also design the processes, playbooks, and outbound strategies that will sustain growth year after year. During off-seasons, you’ll lead outbound campaigns (win-backs, advisory upsells, FBAR reminders) and process refinement. You’ll work closely with the Head of Customer Success to ensure a seamless client journey from lead to loyalty.

This role requires anchoring your workday to South Africa business hours. Some flexibility is required, as our sales team operates outside these hours and occasional coverage for coaching, pipeline reviews, or team meetings may extend into evenings.

• Team Leadership & Coaching: Manage and upskill Sales Advisors using QA, call libraries, and cultural coaching.
• Process & Systems: Oversee pipeline hygiene, stage definitions, and HubSpot workflows; partner with RevOps on dashboards and funnels.
• Performance Optimization: Identify funnel gaps; design playbooks, scripts, and sequences; run A/B tests to improve conversion.
• SLA Enforcement: Ensure timeliness on inbound response and follow-up across all channels.
• Off-Season Strategy: Design and execute outbound campaigns such as win-back, upsell, and compliance-centered outreach.
• Hiring & Onboarding: Recruit, train, and ramp new advisors; design performance scorecards.
• Cross-Functional Collaboration: Align with CS, Marketing, and Tax Ops to enhance lead quality, handoffs, capacity planning, and service delivery.

• Sales-Influenced New Revenue (e.g., deposits collected)
• Conversion Lift at key funnel stages
• SLA Adherence for inbound response times
• QA Scores for team calls and messaging
• Outbound Performance (reply/connect rates + wins)
• Training & Process Improvements implemented and adopted quickly

• 5+ years leading B2C inbound sales teams with short sales cycles (services, not SaaS)
• Track record of improving conversion and enforcing SLAs
• Exceptional coaching ability, especially around U.S./Anglo cultural nuance
• Excellent command of English (native or C2 near-native indistinguishable) with strong written and verbal presence
• HubSpot or similar CRM expertise (pipelines, lead scoring, sequences, dashboards); experience with Intercom and Aircall a plus
• Analytical thinker—comfortable with metrics, experiments, and tracking impact
• Thrives in a remote, multicultural environment

• Competitive OTE of $70K–$85K USD
Full ownership over your domain—no silos here
• Remote-first, results-oriented culture
• Peer leadership dynamic with Customer Success
• A chance to architect our commercial foundation

Overview

Employment Type: Full-time, Remote

Location: South Africa; with required native or near-native proficiency in English

Compensation: $70,000–$5,000 USD OTE (Base + Performance Bonus)

About Taxes for Expats (TFX)

Taxes for Expats (TFX) is the leading online U.S. tax preparation and advisory firm serving clients in 190+ countries. For more than 25 years, we’ve combined expert CPAs and EAs with modern technology to make tax compliance seamless for U.S. expats and non-residents.

Our company is on a strong growth trajectory, with ambitious plans to expand our client base and service offerings. We are investing in building a scalable commercial engine, and this role is a key leadership hire to accelerate that growth and reinforce our position as the market leader in this niche.

We’re looking for a Head of Sales to build and lead our inbound sales function during this next phase of growth. You’ll manage and grow a team of Sales Advisors who convert inbound leads into long-term clients through phone, email, and chat. You’ll be accountable for team-driven revenue, conversion performance, SLA compliance, and training—the critical levers that will unlock the next stage of TFX’s expansion.

This is a strategic role that reports directly to the CEO: you will not only coach the team and improve current performance, but also design the processes, playbooks, and outbound strategies that will sustain growth year after year. During off-seasons, you’ll lead outbound campaigns (win-backs, advisory upsells, FBAR reminders) and process refinement. You’ll work closely with the Head of Customer Success to ensure a seamless client journey from lead to loyalty.

This role requires anchoring your workday to South Africa business hours. Some flexibility is required, as our sales team operates outside these hours and occasional coverage for coaching, pipeline reviews, or team meetings may extend into evenings.

• Team Leadership & Coaching: Manage and upskill Sales Advisors using QA, call libraries, and cultural coaching.
• Process & Systems: Oversee pipeline hygiene, stage definitions, and HubSpot workflows; partner with RevOps on dashboards and funnels.
• Performance Optimization: Identify funnel gaps; design playbooks, scripts, and sequences; run A/B tests to improve conversion.
• SLA Enforcement: Ensure timeliness on inbound response and follow-up across all channels.
• Off-Season Strategy: Design and execute outbound campaigns such as win-back, upsell, and compliance-centered outreach.
• Hiring & Onboarding: Recruit, train, and ramp new advisors; design performance scorecards.
• Cross-Functional Collaboration: Align with CS, Marketing, and Tax Ops to enhance lead quality, handoffs, capacity planning, and service delivery.

• Sales-Influenced New Revenue (e.g., deposits collected)
• Conversion Lift at key funnel stages
• SLA Adherence for inbound response times
• QA Scores for team calls and messaging
• Outbound Performance (reply/connect rates + wins)
• Training & Process Improvements implemented and adopted quickly

• 5+ years leading B2C inbound sales teams with short sales cycles (services, not SaaS)
• Track record of improving conversion and enforcing SLAs
• Exceptional coaching ability, especially around U.S./Anglo cultural nuance
• Excellent command of English (native or C2 near-native indistinguishable) with strong written and verbal presence
• HubSpot or similar CRM expertise (pipelines, lead scoring, sequences, dashboards); experience with Intercom and Aircall a plus
• Analytical thinker—comfortable with metrics, experiments, and tracking impact
• Thrives in a remote, multicultural environment

• Competitive OTE of $70K–$85K USD
Full ownership over your domain—no silos here
• Remote-first, results-oriented culture
• Peer leadership dynamic with Customer Success
• A chance to architect our commercial foundation

Overview

Employment Type: Full-time, Remote

Location: South Africa; with required native or near-native proficiency in English

Compensation: $70,000–$5,000 USD OTE (Base + Performance Bonus)

About Taxes for Expats (TFX)

Taxes for Expats (TFX) is the leading online U.S. tax preparation and advisory firm serving clients in 190+ countries. For more than 25 years, we’ve combined expert CPAs and EAs with modern technology to make tax compliance seamless for U.S. expats and non-residents.

Our company is on a strong growth trajectory, with ambitious plans to expand our client base and service offerings. We are investing in building a scalable commercial engine, and this role is a key leadership hire to accelerate that growth and reinforce our position as the market leader in this niche.

We’re looking for a Head of Sales to build and lead our inbound sales function during this next phase of growth. You’ll manage and grow a team of Sales Advisors who convert inbound leads into long-term clients through phone, email, and chat. You’ll be accountable for team-driven revenue, conversion performance, SLA compliance, and training—the critical levers that will unlock the next stage of TFX’s expansion.

This is a strategic role that reports directly to the CEO: you will not only coach the team and improve current performance, but also design the processes, playbooks, and outbound strategies that will sustain growth year after year. During off-seasons, you’ll lead outbound campaigns (win-backs, advisory upsells, FBAR reminders) and process refinement. You’ll work closely with the Head of Customer Success to ensure a seamless client journey from lead to loyalty.

This role requires anchoring your workday to South Africa business hours. Some flexibility is required, as our sales team operates outside these hours and occasional coverage for coaching, pipeline reviews, or team meetings may extend into evenings.

• Team Leadership & Coaching: Manage and upskill Sales Advisors using QA, call libraries, and cultural coaching.
• Process & Systems: Oversee pipeline hygiene, stage definitions, and HubSpot workflows; partner with RevOps on dashboards and funnels.
• Performance Optimization: Identify funnel gaps; design playbooks, scripts, and sequences; run A/B tests to improve conversion.
• SLA Enforcement: Ensure timeliness on inbound response and follow-up across all channels.
• Off-Season Strategy: Design and execute outbound campaigns such as win-back, upsell, and compliance-centered outreach.
• Hiring & Onboarding: Recruit, train, and ramp new advisors; design performance scorecards.
• Cross-Functional Collaboration: Align with CS, Marketing, and Tax Ops to enhance lead quality, handoffs, capacity planning, and service delivery.

• Sales-Influenced New Revenue (e.g., deposits collected)
• Conversion Lift at key funnel stages
• SLA Adherence for inbound response times
• QA Scores for team calls and messaging
• Outbound Performance (reply/connect rates + wins)
• Training & Process Improvements implemented and adopted quickly

• 5+ years leading B2C inbound sales teams with short sales cycles (services, not SaaS)
• Track record of improving conversion and enforcing SLAs
• Exceptional coaching ability, especially around U.S./Anglo cultural nuance
• Excellent command of English (native or C2 near-native indistinguishable) with strong written and verbal presence
• HubSpot or similar CRM expertise (pipelines, lead scoring, sequences, dashboards); experience with Intercom and Aircall a plus
• Analytical thinker—comfortable with metrics, experiments, and tracking impact
• Thrives in a remote, multicultural environment

• Competitive OTE of $70K–$85K USD
Full ownership over your domain—no silos here
• Remote-first, results-oriented culture
• Peer leadership dynamic with Customer Success
• A chance to architect our commercial foundation

Overview

Employment Type: Full-time, Remote

Location: South Africa; with required native or near-native proficiency in English

Compensation: $70,000–$5,000 USD OTE (Base + Performance Bonus)

About Taxes for Expats (TFX)

Taxes for Expats (TFX) is the leading online U.S. tax preparation and advisory firm serving clients in 190+ countries. For more than 25 years, we’ve combined expert CPAs and EAs with modern technology to make tax compliance seamless for U.S. expats and non-residents.

Our company is on a strong growth trajectory, with ambitious plans to expand our client base and service offerings. We are investing in building a scalable commercial engine, and this role is a key leadership hire to accelerate that growth and reinforce our position as the market leader in this niche.

We’re looking for a Head of Sales to build and lead our inbound sales function during this next phase of growth. You’ll manage and grow a team of Sales Advisors who convert inbound leads into long-term clients through phone, email, and chat. You’ll be accountable for team-driven revenue, conversion performance, SLA compliance, and training—the critical levers that will unlock the next stage of TFX’s expansion.

This is a strategic role that reports directly to the CEO: you will not only coach the team and improve current performance, but also design the processes, playbooks, and outbound strategies that will sustain growth year after year. During off-seasons, you’ll lead outbound campaigns (win-backs, advisory upsells, FBAR reminders) and process refinement. You’ll work closely with the Head of Customer Success to ensure a seamless client journey from lead to loyalty.

This role requires anchoring your workday to South Africa business hours. Some flexibility is required, as our sales team operates outside these hours and occasional coverage for coaching, pipeline reviews, or team meetings may extend into evenings.

• Team Leadership & Coaching: Manage and upskill Sales Advisors using QA, call libraries, and cultural coaching.
• Process & Systems: Oversee pipeline hygiene, stage definitions, and HubSpot workflows; partner with RevOps on dashboards and funnels.
• Performance Optimization: Identify funnel gaps; design playbooks, scripts, and sequences; run A/B tests to improve conversion.
• SLA Enforcement: Ensure timeliness on inbound response and follow-up across all channels.
• Off-Season Strategy: Design and execute outbound campaigns such as win-back, upsell, and compliance-centered outreach.
• Hiring & Onboarding: Recruit, train, and ramp new advisors; design performance scorecards.
• Cross-Functional Collaboration: Align with CS, Marketing, and Tax Ops to enhance lead quality, handoffs, capacity planning, and service delivery.

• Sales-Influenced New Revenue (e.g., deposits collected)
• Conversion Lift at key funnel stages
• SLA Adherence for inbound response times
• QA Scores for team calls and messaging
• Outbound Performance (reply/connect rates + wins)
• Training & Process Improvements implemented and adopted quickly

• 5+ years leading B2C inbound sales teams with short sales cycles (services, not SaaS)
• Track record of improving conversion and enforcing SLAs
• Exceptional coaching ability, especially around U.S./Anglo cultural nuance
• Excellent command of English (native or C2 near-native indistinguishable) with strong written and verbal presence
• HubSpot or similar CRM expertise (pipelines, lead scoring, sequences, dashboards); experience with Intercom and Aircall a plus
• Analytical thinker—comfortable with metrics, experiments, and tracking impact
• Thrives in a remote, multicultural environment

• Competitive OTE of $70K–$85K USD
Full ownership over your domain—no silos here
• Remote-first, results-oriented culture
• Peer leadership dynamic with Customer Success
• A chance to architect our commercial foundation

Overview

Employment Type: Full-time, Remote

Location: South Africa; with required native or near-native proficiency in English

Compensation: $70,000–$5,000 USD OTE (Base + Performance Bonus)

About Taxes for Expats (TFX)

Taxes for Expats (TFX) is the leading online U.S. tax preparation and advisory firm serving clients in 190+ countries. For more than 25 years, we’ve combined expert CPAs and EAs with modern technology to make tax compliance seamless for U.S. expats and non-residents.

Our company is on a strong growth trajectory, with ambitious plans to expand our client base and service offerings. We are investing in building a scalable commercial engine, and this role is a key leadership hire to accelerate that growth and reinforce our position as the market leader in this niche.

We’re looking for a Head of Sales to build and lead our inbound sales function during this next phase of growth. You’ll manage and grow a team of Sales Advisors who convert inbound leads into long-term clients through phone, email, and chat. You’ll be accountable for team-driven revenue, conversion performance, SLA compliance, and training—the critical levers that will unlock the next stage of TFX’s expansion.

This is a strategic role that reports directly to the CEO: you will not only coach the team and improve current performance, but also design the processes, playbooks, and outbound strategies that will sustain growth year after year. During off-seasons, you’ll lead outbound campaigns (win-backs, advisory upsells, FBAR reminders) and process refinement. You’ll work closely with the Head of Customer Success to ensure a seamless client journey from lead to loyalty.

This role requires anchoring your workday to South Africa business hours. Some flexibility is required, as our sales team operates outside these hours and occasional coverage for coaching, pipeline reviews, or team meetings may extend into evenings.

• Team Leadership & Coaching: Manage and upskill Sales Advisors using QA, call libraries, and cultural coaching.
• Process & Systems: Oversee pipeline hygiene, stage definitions, and HubSpot workflows; partner with RevOps on dashboards and funnels.
• Performance Optimization: Identify funnel gaps; design playbooks, scripts, and sequences; run A/B tests to improve conversion.
• SLA Enforcement: Ensure timeliness on inbound response and follow-up across all channels.
• Off-Season Strategy: Design and execute outbound campaigns such as win-back, upsell, and compliance-centered outreach.
• Hiring & Onboarding: Recruit, train, and ramp new advisors; design performance scorecards.
• Cross-Functional Collaboration: Align with CS, Marketing, and Tax Ops to enhance lead quality, handoffs, capacity planning, and service delivery.

• Sales-Influenced New Revenue (e.g., deposits collected)
• Conversion Lift at key funnel stages
• SLA Adherence for inbound response times
• QA Scores for team calls and messaging
• Outbound Performance (reply/connect rates + wins)
• Training & Process Improvements implemented and adopted quickly

• 5+ years leading B2C inbound sales teams with short sales cycles (services, not SaaS)
• Track record of improving conversion and enforcing SLAs
• Exceptional coaching ability, especially around U.S./Anglo cultural nuance
• Excellent command of English (native or C2 near-native indistinguishable) with strong written and verbal presence
• HubSpot or similar CRM expertise (pipelines, lead scoring, sequences, dashboards); experience with Intercom and Aircall a plus
• Analytical thinker—comfortable with metrics, experiments, and tracking impact
• Thrives in a remote, multicultural environment

• Competitive OTE of $70K–$85K USD
Full ownership over your domain—no silos here
• Remote-first, results-oriented culture
• Peer leadership dynamic with Customer Success
• A chance to architect our commercial foundation