232 Apprenticeships & Trainee jobs in South Africa

As the Retail Training and Quality Assurance Lead, you will shape the Retail Customer and Agent experiences while building world-class capabilities within our retail function. This role is perfect for someone who thrives on excellence , embraces data-driven insights , and is passionate about developing people in a mission-driven environment.

You'll design and deliver comprehensive training experiences , drive strategic training innovation , and lead performance excellence through data-driven insights and quality assurance frameworks . Your work will directly influence customer journey optimization while ensuring compliance excellence and continuous improvement across all M-KOPA retail locations.

This is a transformational leadership opportunity , offering the chance to build training excellence and quality assurance frameworks that elevate team capabilities and customer outcomes across our expanding South African retail network.

About Us

At M-KOPA, we are committed to making everyday essentials accessible through flexible financing . As our Retail Training and Quality Assurance Lead , you will play a crucial role in enabling that mission by transforming learning and development and ensuring quality excellence across our retail operations.

You will design and deliver comprehensive training experiences for Stock Controllers utilizing classroom sessions and digital learning via our proprietary M-KOPA Academy . Your training will cover product expertise , system proficiency , customer handling mastery , and essential soft skills that drive performance excellence.

You'll analyze customer interaction patterns and performance data to identify skill enhancement opportunities, develop targeted training solutions , and create comprehensive assessment frameworks . Your role also encompasses strategic quality audits , performance analytics , compliance excellence , and customer journey enhancement through mystery shopping and service evaluation.

This role is designed for a learning and development leader who is analytically strong , coaching-focused , and committed to excellence . If you're ready to transform retail capabilities while ensuring quality standards that support financial inclusion across South Africa, this could be your opportunity to make a lasting impact.

Expertise

We are looking for an accomplished training and quality professional with a Bachelor's degree in a relevant field and Training and/or Quality Assurance certifications being a valuable plus , plus minimum 2 years in Retail or Customer service environments with demonstrated success in Training or Quality roles .

You will bring:

• Proven experience in retail or customer service environments with demonstrated success in training or quality assurance roles .

• Technical proficiency with advanced skills in CRM systems , Microsoft Office Suite , and Learning Management Systems .

• Communication excellence with outstanding verbal and written abilities and compelling presentation skills for diverse audiences.

• Analytical mindset with strong problem-solving capabilities , exceptional attention to detail , and data interpretation skills .

• Natural coaching and mentoring abilities with proven performance management experience and ability to drive continuous improvement.

• Understanding of retail operations , service center dynamics , and financial services regulatory frameworks .

• Training design expertise with ability to create comprehensive learning experiences across classroom and digital platforms .

• Quality assurance mastery with experience in audit frameworks , compliance monitoring , and performance evaluation systems .

What We Offer

• A mission-driven environment where your training excellence directly supports financial inclusion across South Africa.

• Transformational leadership role with opportunity to build training and quality frameworks from the ground up in a high-growth fintech.

• Direct impact on team capabilities and customer outcomes across our expanding retail network.

• Advanced learning technology access including our proprietary M-KOPA Academy platform for innovative training delivery.

• Competitive compensation and a values-driven culture rooted in innovation, inclusion, and empowerment .

• Professional development opportunities with a diverse, high-performing team committed to learning excellence.

If you're ready to transform retail capabilities , drive quality excellence, and build training frameworks that elevate M-KOPA's customer experience in South Africa—we'd love to hear from you .

At M-KOPA, we empower our people to own their careers through diverse development programs, coaching partnerships, and on-the-job training. We support individual journeys with family-friendly policies, prioritize well-being, and embrace flexibility.

Join us in shaping the future of M-KOPA as we grow together. Explore more at m-kopa.com .

Recognized four times by the Financial Times as one Africa's fastest growing companies (2022, 2023, 2024 and 2025) and by TIME100 Most influential companies in the world 2023 and 2024 , we've served over 5 million customers, unlocking $1.5 billion in cumulative credit for the unbanked across Africa.

Important Notice

M-KOPA is an equal opportunity and affirmative action employer committed to assembling a diverse, broadly trained staff. Women, minorities, and people with disabilities are strongly encouraged to apply.

M-KOPAexplicitly prohibits the use of Forced or Child Labour and respects the rights of its employees to agree to terms and conditions of employment voluntarily, without coercion, and freely terminate their employment on appropriate notice. M-KOPA shall ensure that its Employees are of legal working age and shall comply with local laws for youth employment or student work, such as internships or apprenticeships.

M-KOPA does not collect/chargeany money as a pre-employment or post-employment requirement. This meansthat we never ask for ‘recruitment fees’, ‘processing fees’, ‘interview fees’, or any other kind of money in exchange for offer letters or interviews at any time during the hiring process.

Applications for this position will be reviewed on a rolling basis. Shortlisting and interviews will take place at any stage during the recruitment process. We reserve the right to close the vacancy early if a suitable candidate is selected before the advertised closing date.

As the Retail Training and Quality Assurance Lead, you will shape the Retail Customer and Agent experiences while building world-class capabilities within our retail function. This role is perfect for someone who thrives on excellence , embraces data-driven insights , and is passionate about developing people in a mission-driven environment.

You'll design and deliver comprehensive training experiences , drive strategic training innovation , and lead performance excellence through data-driven insights and quality assurance frameworks . Your work will directly influence customer journey optimization while ensuring compliance excellence and continuous improvement across all M-KOPA retail locations.

This is a transformational leadership opportunity , offering the chance to build training excellence and quality assurance frameworks that elevate team capabilities and customer outcomes across our expanding South African retail network.

About Us

At M-KOPA, we are committed to making everyday essentials accessible through flexible financing . As our Retail Training and Quality Assurance Lead , you will play a crucial role in enabling that mission by transforming learning and development and ensuring quality excellence across our retail operations.

You will design and deliver comprehensive training experiences for Stock Controllers utilizing classroom sessions and digital learning via our proprietary M-KOPA Academy . Your training will cover product expertise , system proficiency , customer handling mastery , and essential soft skills that drive performance excellence.

You'll analyze customer interaction patterns and performance data to identify skill enhancement opportunities, develop targeted training solutions , and create comprehensive assessment frameworks . Your role also encompasses strategic quality audits , performance analytics , compliance excellence , and customer journey enhancement through mystery shopping and service evaluation.

This role is designed for a learning and development leader who is analytically strong , coaching-focused , and committed to excellence . If you're ready to transform retail capabilities while ensuring quality standards that support financial inclusion across South Africa, this could be your opportunity to make a lasting impact.

Expertise

We are looking for an accomplished training and quality professional with a Bachelor's degree in a relevant field and Training and/or Quality Assurance certifications being a valuable plus , plus minimum 2 years in Retail or Customer service environments with demonstrated success in Training or Quality roles .

You will bring:

• Proven experience in retail or customer service environments with demonstrated success in training or quality assurance roles .

• Technical proficiency with advanced skills in CRM systems , Microsoft Office Suite , and Learning Management Systems .

• Communication excellence with outstanding verbal and written abilities and compelling presentation skills for diverse audiences.

• Analytical mindset with strong problem-solving capabilities , exceptional attention to detail , and data interpretation skills .

• Natural coaching and mentoring abilities with proven performance management experience and ability to drive continuous improvement.

• Understanding of retail operations , service center dynamics , and financial services regulatory frameworks .

• Training design expertise with ability to create comprehensive learning experiences across classroom and digital platforms .

• Quality assurance mastery with experience in audit frameworks , compliance monitoring , and performance evaluation systems .

What We Offer

• A mission-driven environment where your training excellence directly supports financial inclusion across South Africa.

• Transformational leadership role with opportunity to build training and quality frameworks from the ground up in a high-growth fintech.

• Direct impact on team capabilities and customer outcomes across our expanding retail network.

• Advanced learning technology access including our proprietary M-KOPA Academy platform for innovative training delivery.

• Competitive compensation and a values-driven culture rooted in innovation, inclusion, and empowerment .

• Professional development opportunities with a diverse, high-performing team committed to learning excellence.

If you're ready to transform retail capabilities , drive quality excellence, and build training frameworks that elevate M-KOPA's customer experience in South Africa—we'd love to hear from you .

At M-KOPA, we empower our people to own their careers through diverse development programs, coaching partnerships, and on-the-job training. We support individual journeys with family-friendly policies, prioritize well-being, and embrace flexibility.

Join us in shaping the future of M-KOPA as we grow together. Explore more at m-kopa.com .

Recognized four times by the Financial Times as one Africa's fastest growing companies (2022, 2023, 2024 and 2025) and by TIME100 Most influential companies in the world 2023 and 2024 , we've served over 5 million customers, unlocking $1.5 billion in cumulative credit for the unbanked across Africa.

Important Notice

M-KOPA is an equal opportunity and affirmative action employer committed to assembling a diverse, broadly trained staff. Women, minorities, and people with disabilities are strongly encouraged to apply.

M-KOPAexplicitly prohibits the use of Forced or Child Labour and respects the rights of its employees to agree to terms and conditions of employment voluntarily, without coercion, and freely terminate their employment on appropriate notice. M-KOPA shall ensure that its Employees are of legal working age and shall comply with local laws for youth employment or student work, such as internships or apprenticeships.

M-KOPA does not collect/chargeany money as a pre-employment or post-employment requirement. This meansthat we never ask for ‘recruitment fees’, ‘processing fees’, ‘interview fees’, or any other kind of money in exchange for offer letters or interviews at any time during the hiring process.

Applications for this position will be reviewed on a rolling basis. Shortlisting and interviews will take place at any stage during the recruitment process. We reserve the right to close the vacancy early if a suitable candidate is selected before the advertised closing date.

Our client is currently looking for someone to enhance their partnership capability across internal and external stakeholder groups. The client has developed aPartnership Philosophy and Framework , and is now seeking a credible and experiencedTraining Provider or Consultancy to co-develop and implement a comprehensive, fit-for-purpose training solution.

The appointed provider will be responsible for collaboratively designing, developing, and delivering amulti-tiered training program that aligns with the client’s partnership vision and strategic objectives.

Key components include:

• Co-design training content aligned with the client's existingPartnership Philosophy and Framework
• Develop toolkits, facilitator guides, and learner materials
• Tailor content for role-specific and stakeholder-specific scenarios

• Build a scalable training roadmap (virtual, in-person, blended as needed)
• Propose a phased rollout plan for:
  • Revenue-generating partnerships
  • Service-oriented partnerships
  • Internal functional teams (e.g., legal, compliance, operations)
  • External partners and vendors

• Adapt delivery formats to cater to various audiences (executives, managers, front-line staff)
• Localise content to reflect industry practices and regulatory context in the life insurance space

We are seeking aTraining Provider or Consultancy with:

• Proven experience in designing and delivering training forpartnership management , stakeholder engagement, or strategic collaboration
• Knowledge oflife insurance or financial services (preferred)
• Experience inadult learning methodologies andexperiential learning design
• A strongtrack record of program implementation , with references available on request

M-KOPA Johannesburg, Gauteng, South Africa

Join to apply for the Retail Training and Quality Assurance Lead role at M-KOPA

M-KOPA Johannesburg, Gauteng, South Africa

Join to apply for the Retail Training and Quality Assurance Lead role at M-KOPA

We are seeking a Retail Training and Quality Assurance Lead to join our dynamic M-KOPA South Africa team as we transform learning and development while building world-class capabilities across our retail operations.

As the Retail Training and Quality Assurance Lead, you will shape the Retail Customer and Agent experiences while building world-class capabilities within our retail function. This role is perfect for someone who thrives on excellence , embraces data-driven insights , and is passionate about developing people in a mission-driven environment.

You'll design and deliver comprehensive training experiences , drive strategic training innovation , and lead performance excellence through data-driven insights and quality assurance frameworks . Your work will directly influence customer journey optimization while ensuring compliance excellence and continuous improvement across all M-KOPA retail locations.

This is a transformational leadership opportunity , offering the chance to build training excellence and quality assurance frameworks that elevate team capabilities and customer outcomes across our expanding South African retail network.

About Us

At M-KOPA, we are committed to making everyday essentials accessible through flexible financing . As our Retail Training and Quality Assurance Lead , you will play a crucial role in enabling that mission by transforming learning and development and ensuring quality excellence across our retail operations.

You will design and deliver comprehensive training experiences for Stock Controllers utilizing classroom sessions and digital learning via our proprietary M-KOPA Academy . Your training will cover product expertise , system proficiency , customer handling mastery , and essential soft skills that drive performance excellence.

You'll analyze customer interaction patterns and performance data to identify skill enhancement opportunities, develop targeted training solutions , and create comprehensive assessment frameworks . Your role also encompasses strategic quality audits , performance analytics , compliance excellence , and customer journey enhancement through mystery shopping and service evaluation.

This role is designed for a learning and development leader who is analytically strong , coaching-focused , and committed to excellence . If you're ready to transform retail capabilities while ensuring quality standards that support financial inclusion across South Africa, this could be your opportunity to make a lasting impact.

Expertise

We are looking for an accomplished training and quality professional with a Bachelor's degree in a relevant field and Training and/or Quality Assurance certifications being a valuable plus , plus minimum 2 years in Retail or Customer service environments with demonstrated success in Training or Quality roles .

You will bring:

• Proven experience in retail or customer service environments with demonstrated success in training or quality assurance roles.
• Technical proficiency with advanced skills in CRM systems, Microsoft Office Suite, and Learning Management Systems.
• Communication excellence with outstanding verbal and written abilities and compelling presentation skills for diverse audiences.
• Analytical mindset with strong problem-solving capabilities, exceptional attention to detail, and data interpretation skills.
• Natural coaching and mentoring abilities with proven performance management experience and ability to drive continuous improvement.
• Understanding of retail operations, service center dynamics, and financial services regulatory frameworks.
• Training design expertise with ability to create comprehensive learning experiences across classroom and digital platforms.
• Quality assurance mastery with experience in audit frameworks, compliance monitoring, and performance evaluation systems.
  
  

• A mission-driven environment where your training excellence directly supports financial inclusion across South Africa.
• Transformational leadership role with opportunity to build training and quality frameworks from the ground up in a high-growth fintech.
• Direct impact on team capabilities and customer outcomes across our expanding retail network.
• Advanced learning technology access including our proprietary M-KOPA Academy platform for innovative training delivery.
• Competitive compensation and a values-driven culture rooted in innovation, inclusion, and empowerment.
• Professional development opportunities with a diverse, high-performing team committed to learning excellence.
  
  

• Seniority level Entry level

• Employment type Full-time

• Job function Sales and Business Development

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• Grade 12/NQF4 with Accounting or Mathematics.
• 4+ years’ experience in a similar Administrative/Retail role.
• Computer literate in the MS Office suite.
• Valid driver’s licence and willingness to travel regularly.
  
  

• Verify Controls: Continuously check internal controls (inventory counts, claims, returns, shipments, stationery registers, etc.) to minimise risk and prevent financial loss.
• Reconcile Finances: Perform ongoing reconciliations of petty cash and

• Deliver engaging training sessions.
• Facilitate and respond to participant questions during live online sessions.
• Learn and understand product content within defined timelines to ensure effective delivery of training.
• Stay consistently updated on product changes and seamlessly integrate them into training courses.
• Willingness and ability to travel to client sites for onsite training sessions.
• Proficient in Microsoft Word, Excel, PowerPoint, and Teams to support the development of training materials, scripts, and help documentation.

• Familiarity with GhostPractice software is a strong advantage.
• Solid understanding of accounting principles.
• Legal bookkeeping experience is highly beneficial.
• Technologically savvy with strong computer literacy.
• Previous experience in delivering training sessions.
• Comfortable and experienced with using Zoom for virtual meetings and training.
• Basic knowledge of SQL is a plus.
• Pastel experience (essential).

• Passion for working with people and a naturally high social energy.
• Strong communication skills with the ability to engage constructively with both management and colleagues.
• Team-oriented, with a proactive and positive attitude toward collaboration and feedback.

• We ask how tomorrow can be better than today
• We are passionate about solving our customer's challenges
• Our ideas break boundaries
• We value different perspectives and encourage dialogue
• We take ownership and celebrate together

We’re hiring a Training & Onboarding Specialist to help marketing teams learn and adopt a modern workflow automation platform. In this role, you’ll guide customers from their first login to becoming confident users. You’ll run onboarding programs, lead client training sessions, and create resources that make adoption simple and repeatable.

This role is ideal for someone who has worked in marketing operations or customer success , is comfortable with SQL and Python , and enjoys teaching others how to use new tools.

• Deliver customer onboarding and training programs for enterprise clients.

• Lead workshops and cohorts that help teams master workflows.

• Translate technical concepts into clear, practical guidance for marketing users.

• Build and refine enablement playbooks to ensure long-term adoption.

• Support clients with CRM workflows, campaign automation, and reporting (HubSpot or similar).

• 2+ years in marketing operations, onboarding, or enablement , ideally in SaaS or agency environments.

• Strong hands-on experience with HubSpot or other CRM/automation platforms .

• Proficiency in SQL and Python (required).

• Strong communication skills and experience running client-facing training or workshops .

• Understanding of SEO and content marketing .

• Passion for teaching, enabling, and helping clients succeed.

• Work directly with enterprise marketing teams at top global companies.

• Grow your expertise in workflow automation and AI-driven tools .

• Be part of a fast-growing tech company with exciting opportunities ahead.

• Play a key role in helping modern marketing teams adopt cutting-edge technology.

An FMCG / Supply-Chain company based in Ladysmith requires competent well skilled and trained employees. As a Training Officer you would be expected to train and develop current employees by ensuring that they comply with the mandatory courses required by each respective department and develop, facilitate and supervise training programs for employees to improve their skills to meet the technological requirements of the future and to meet the projected career plans in the company.

Duties and Responsibilities:

• Identify and assess the training needs of the organization through job analysis, career paths and consultation with managers.
• Develop individualized and group training programs that address specific business needs.
• Develop training manuals that target tangible results.
  Implement effective and purposeful training methods.
• Effectively manage the training budget.
• Evaluate organizational performance to ensure that training is meeting business needs and improving performance.
• Assess employees’ skills, performance and productivity to identify areas of improvement.
• Drive brand values and philosophy through all training and development activities.
• Effectively communicate with team members, trainers and management.
• Create a curriculum to facilitate strategic training based on the organizations goals.
• Select and manage resources, including working with both internal employees and training vendors to develop and deliver training.
• Manage the technologies and technical personnel required to develop, manage and deliver training.
• Keep abreast of training trends, developments and best practices.

Requirements:

• Bachelor’s degree in Human Resources or a related field (essential)
• A minimum of 2 years’ experience in training and development management (essential)
• FMCG / Supply-Chain industry exp. (Adv.)
• Familiar with traditional and modern training processes
• Fantastic organizational and time management skills
• Strategic and creative mind-set
• Meticulous attention to detail

Change and Training Coordinator

Type : Contract

Duration : 10 months

Summary

We are seeking a proactive and detail-oriented Change and Training Coordinator to lead organizational change management and training activities for our ERP Phase 2 implementation and all related releases. This role will be responsible for developing and executing change management strategies, creating communication and training materials, coordinating training delivery, and ensuring business readiness for system changes. A key focus will be leveraging our ServiceNow Knowledge Base module to centralize and share training materials, job aids, FAQs, and other support resources. The ideal candidate will have strong communication skills, a deep understanding of change adoption best practices, and experience supporting ERP or large-scale technology projects.

Key Responsibilities

1. Partner with the ERP Phase 2 program team to plan and execute change management strategies that promote user adoption and minimize disruption.
2. Develop and maintain a change management framework, including stakeholder analysis, impact assessments, readiness plans, and adoption tracking.
3. Design, develop, and deliver training content (presentations, job aids, e-learning modules, videos) tailored to various user groups.
4. Coordinate and schedule training sessions, both virtual and in-person, ensuring participation across impacted departments and sites.
5. Manage communications related to system changes, including newsletters, announcements, intranet updates, and stakeholder briefings.
6. Utilize the ServiceNow Knowledge Base module to publish, maintain, and organize training materials, job aids, FAQs, and other self-service resources for end users.
7. Collaborate with functional leads to identify training needs for all major releases and ensure appropriate materials and delivery methods are in place.
8. Conduct post-training evaluations and user feedback sessions to measure training effectiveness and adjust as needed.
9. Serve as the primary point of contact for end-user questions related to upcoming changes and release readiness.
10. Maintain a library of change and training documentation for ongoing reference and knowledge