2,309 Human Resources jobs in South Africa

Join to apply for the Senior Operations Manager (1 Year - Fixed Term) role at Concentrix

3 days ago Be among the first 25 applicants

Join to apply for the Senior Operations Manager (1 Year - Fixed Term) role at Concentrix

Job Title:

Senior Operations Manager (1 Year - Fixed Term)

Job Description

Join a highly successful, fast-paced airline that opens up Europe, boasting over 300 aircraft flying over 1000 routes in more than 30 countries. As the UK's largest airline, employing over 13,000 people, you will play a crucial role in supporting over 90 million passengers a year.

Team Overview:

The successful candidate will join the Customer Management Team, responsible for supporting customers throughout their pre and post-flight journey. The team utilizes a multi-channel support system including voice, email, chat, social, and soon, messaging. The role involves managing relationships with outsourced contact centre suppliers.

Oversee the delivery of customer services and sales on site.

Support service partners managing high-value customer teams.

Ensure compliance with service levels and promote the easyJet culture.

Key Accountabilities:

• Develop and implement robust sales strategies to enhance customer satisfaction and revenue.
• Support operational teams to meet sales targets and ensure high customer and staff satisfaction.
• Monitor service levels and proactively address performance shortfalls.
• Act as a brand ambassador, engaging with agents and service partners.
• Facilitate training and cultural engagement that embodies the easyJet spirit.
• Continuously review and improve sales, CSAT, and quality performance.
• Conduct site audits to ensure compliance with security requirements.
  
  

• Ownership and Delivery: Focus on results, working towards targets, and adapting plans.
• Business Performance: Understand business dynamics and cost implications.
• Innovation and Change: Open to new methods and comfortable in dynamic environments.
• Building Relationships: Communicate confidently and build constructive relationships.
  
  

• Minimum 3 years in a high-volume contact centre, preferably with outsource experience.
• Proven people management and leadership experience.
• Strong understanding of call centre technologies (CRM & Telephony).
• Proficient in Microsoft Office, Excel, and PowerPoint.
• Experience in airline operations is an advantage.
• Strong leadership, judgement, and stakeholder management skills.
  
  

• Seniority level Mid-Senior level

• Employment type Full-time

• Job function Management and Manufacturing
• Industries IT Services and IT Consulting

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Be part of a pioneering force in the online gaming industry based in Durban . Our client is revolutionizing the gaming landscape with their cutting-edge platform, offering players an unparalleled gaming experience. As they continue to expand, they’re on the lookout for a visionary HR Director to steer their HR strategy and propel their company towards even greater heights of success.

As the HR Director , you will play a pivotal role in shaping the culture, talent acquisition, and employee experience within our organization. Reporting directly to the CEO, you will lead HR strategies to attract, develop, and retain top talent while fostering a high-performance culture aligned with the company’s values and objectives.

Your key job responsibilities as the HR Director in Durban will include :

• Develop and implement HR strategies and initiatives aligned with the overall business objectives.
• Lead talent acquisition efforts to attract and retain top talent, including developing innovative recruiting strategies, conducting interviews, and overseeing the hiring process.
• Oversee employee onboarding, training, and development programs to support career growth and succession planning.
• Foster a positive and inclusive workplace culture that values diversity, equity, and inclusion.
• Manage employee relations, including conflict resolution, disciplinary actions, and performance management.
• Develop and implement compensation and benefits programs that are competitive and aligned with industry standards.
• Stay updated on HR trends and best practices to ensure compliance with labor laws and regulations.
• Collaborate with senior leadership to develop and execute organizational strategies that drive business growth and success.
• Lead HR initiatives to enhance employee engagement, satisfaction, and retention.
• Manage and mentor HR team members to ensure high performance and professional development.

Requirements for this HR Director job in Durban :

• Bachelor’s degree in Human Resources, Business Administration, or related field; Master’s degree preferred.
• Proven experience as an HR leader, preferably within the online gaming industry.
• Strong knowledge of HR best practices, employment laws, and regulations in South Africa.
• Demonstrated experience in talent acquisition, performance management, and employee relations.
• Strategic thinker with the ability to translate business objectives into HR initiatives.
• Strong leadership and people management skills, with the ability to inspire and motivate teams.
• High level of integrity, confidentiality, and professionalism.

Join our client in revolutionizing the online gaming industry and be part of a team that is passionate about delivering exceptional gaming experiences to players worldwide. Apply now to become the HR Director and make a significant impact on the company’s success!

Join to apply for the Mobile Engineer ID3666 ($,500 signing bonus) role at AgileEngine

3 weeks ago Be among the first 25 applicants

Join to apply for the Mobile Engineer ID3666 ( 2,500 signing bonus) role at AgileEngine

AgileEngine is an Inc. 5000 company that creates award-winning software for Fortune 500 brands and trailblazing startups across 17+ industries. We rank among the leaders in areas like application development and AI/ML, and our people-first culture has earned us multiple Best Place to Work awards.

If you're looking for a place to grow, make an impact, and work with people who care, we'd love to meet you! :)


WHAT YOU WILL DO

- C ollaborate closely with your engineering peers and product managers to ensure work is clear, prioritized correctly, and delivered successfully;
- Maintain and enhance existing features in our React Native and Swift (iOS) applications;
- Debug and resolve complex issues across different platforms;
- Strategize with stakeholders to provide technical input around the Vox Media mobile roadmap;
- Write clean, maintainable, and well-documented code;
- Conduct unit and integration testing to ensure code quality;
- Identify and implement improvements to mobile CI/CD pipelines;
- Strategize a future direction for mobile development, including developing app templates and standardized tools;
- Support development of new mobile apps fr om the ground up.


MUST HAVES

- Minimum 6 + years of experience in mobile application development;
- Proven experience working with React Native ;
- Exposure to Swift (iOS) applications;
- Strong understanding of software development lifecycle;
- Excellent problem-solving and debugging skills;
- Experience with unit and integration testing methodologies;
- Effective communication and collaboration skills;
- Experience with Git/Github version control , CI/CD;
- CodeMagic, Expo, Android Play Store and Testflight for managing test apps and deployments;
- Amplitude for analytics;
- Upper-Intermediate English level.


NICE TO HAVES

- Experience with other mobile frameworks (e.g., Flutter, Kotlin);
- Experience with cloud platforms (e.g., AWS, Google Cloud Platform).

THE BENEFITS OF JOINING US

- Professional growth: Accelerate your professional journey with mentorship, TechTalks, and personalized growth roadmaps.

- Competitive compensation: We match your ever-growing skills, talent, and contributions with competitive USD-based compensation and budgets for education, fitness, and team activities.

- A selection of exciting projects: Join projects with modern solutions development and top-tier clients that include Fortune 500 enterprises and leading product brands.

- Flextime: Tailor your schedule for an optimal work-life balance, by having the options of working from home and going to the office – whatever makes you the happiest and most productive.


Your application doesn't end here! To unlock the next steps, check your email and complete your registration on our Applicant Site . The incomplete registration results in the termination of your process.

• Seniority level Mid-Senior level

• Employment type Full-time

• Industries IT Services and IT Consulting

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Get notified about new Mobile Engineer jobs in Greater Natal .

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Teraco Data Environments

2025/07/24 Gauteng

Job Reference Number: SDMJB01

Department: Service

Business Unit

Industry: Information Technology

Job Type: Permanent

Positions Available: 1

Salary: Market Related

PURPOSE OF THE ROLE The Service Delivery Manager will be involved in a variety of tasks to provide a high level of service delivery to new clients and create long-term client relationships for the existing portfolio of clients. Taking full ownership and responsibility for operational delivery and stability of clients assigned, and support other SDMs in delivery to their clients as a team player.

Job Description

PURPOSE OF THE ROLE

The Service Delivery Manager will be involved in a variety of tasks to provide a high level of service delivery to new clients and create long-term client relationships for the existing portfolio of clients. Taking full ownership and responsibility for operational delivery and stability of clients assigned, and support other SDMs in delivery to their clients as a team player.

Main Functions Of The Job

Service Delivery Manager

• Manage a portfolio of clients
• Build strong and positive relationships with clients at various levels
• All Service Level Agreements to be maintained and reported on according to set business parameters
• Build and document CRM knowledge about the client’s offerings at Teraco
• Understand clients core business and how it interacts within Teraco and identify needs and business opportunities
• Have a full understanding and operating of Teraco CRM to enable reporting on services per client
• Escalation point on allocated clients
• Project manage all client installations
• After hours co-ordination and activation of client services and products when required
  
  

• Client focused and excellent interpersonal relationships
• Active listening – ability to understand client’s requirements
• Ability to work independently & a positive team player
• A comprehensive understanding of network and data centre industry
• Excellent written and verbal communication skills
• Ability to communicate at all levels of the business
• To be able to communicate professionally in English (reading/understanding, spoken, written)
• Excellent problem solving and organisational skills.
• Meticulous and analytical with a high attention to detail
• Excellent documentation skills and report writing
  
  

• Matric Qualification
• Business Diploma / Minimum 5 years’ experience in similar role (full ownership and management of client operational relationship)
• Microsoft Office skills
• Knowledge and experience in understanding Service Level Agreements
• Experience in utilities/power deployment and cabling infrastructures will be an advantage
• ITIL Foundation certification preferred

Ready to elevate the insurance game? Join our client as a Business Partner!

We're seeking a dynamic and forward-thinking Business Partner to be the driving force behind our client's insurance revolution.

Responsibilities:

• Develop and implement a cutting-edge business strategy.
• Build and nurture strong partnerships within the insurance ecosystem.
• Identify emerging market trends and seize new opportunities.
• Collaborate with cross-functional teams to drive growth.
• Innovate insurance products and services to meet evolving customer needs.
• Ensure compliance, ethics, and a customer-centric approach.

Requirements :

• Extensive experience in the insurance industry with a strong track record of success.
• Stable career history.
• At least 5 years of commercial sales experience.
• RE, 150 FAIS credits in short-term insurance.
• Exceptional interpersonal and negotiation skills.
• Leadership skills with the ability to inspire and lead teams.
• Deep understanding of insurance regulations and compliance.
• Global mindset with the ability to navigate diverse markets.
• Passion for innovation and a customer-first mentality.

Join us on this exhilarating journey, and together, we'll craft a future where insurance is not just a safety net but a source of empowerment!

The ideal candidate for the People Partner role will have the following responsibilities:

To keep the Senior People Partner updated on operational issues and escalate where necessary through regular 1-1 meetings and calls.

• Consult and provide guidance to Business Heads and managers regarding transfers, promotions, and salary reviews, ensuring all processes are followed through to completion.
• Identify key issues, trends, and changes both internally and externally (current legislation, marketplace, industry) related to policy changes, best practices, and employee benefits.
• Conduct exit interviews, identify trends, and recommend solutions to improve statistics as required.
• Lead people plan meetings with Business Heads and proactively monitor employee data to identify trends and suggest solutions.
• Assist in delivering employee engagement initiatives, ensuring managers are aware of results and develop effective action plans.
• Collaborate with the Talent Development Partner to identify and implement effective development solutions.
• Support the central People team in executing specific projects as needed.
• Understand functional strategy and business performance; be familiar with all 'People Plans' and their implications for People service delivery.
• Ensure 'People Plans' are implemented successfully, regularly updated, and reviewed, liaising with Business Heads and managers to address issues.
• Maintain legal compliance of people policies at all times.
• Promote a high-performance culture by producing effective data to assess managerial capability, setting objectives aligned with the business plan.
• Coach and support Business Heads and managers to achieve high performance.
• Drive engagement plans to ensure awareness and effective implementation of people policies and processes within teams.
• Embed the Skills and Knowledge Framework in business areas and ensure new activities align with pay and benefits frameworks.
• Deliver organizational design activities, ensuring transparent and consistent processes that demonstrate care for employees.
• Support a diverse and inclusive employer culture through all activities.
• Facilitate training sessions on relevant topics for Business Heads and managers.
• Develop and deliver content aligned with HR strategy to Business Heads and managers.
• Plan and execute People projects in line with the 'People Plan' strategy.

Ideally, the candidate will come from the Technology / Software industry.

The Successful Applicant

• Must come from the software / technology / IT industry.
• Be based in Johannesburg, Gauteng.
• Possess strong HR Operations experience, including HR policies, stakeholder engagement, knowledge of local labour laws, and end-to-end HR generalist functions.
• Have 4-5 years of experience within an HR Generalist role.
• Have strong business partnering experience with stakeholders.

Job title : Business Partner (P7) (Human Capital Management : HCM Business Partnering)

Job Location : Gauteng, Johannesburg

Deadline : August 13, 2025

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The Human Capital Management (HCM) Business Partner serves as the key interface between the HCM division and Faculty / Division Managers and employees to deliver an effective and efficient HCM service in line with the needs and strategic priorities of UJ.

• Serve as a strategic partner to business leaders, providing expertise and guidance on all HCM-related matters.
• Collaborate with managers to understand their teams' needs and develop HCM solutions that drive employee engagement, productivity, and retention.
• Provide advice to line managers and implement HCM strategies, policies, and programmes that support the institution's growth and ensure compliance with relevant laws and regulations.
• Lead talent acquisition efforts, including workforce planning, sourcing, interviewing, and selection of top-quality candidates.
• Partner with the learning and development team to identify training needs, design and deliver learning initiatives, and foster a culture of continuous learning.
• Provide guidance and support in performance management, employee relations, and conflict resolution, promoting a positive and inclusive work environment.
• Manage the administration and information held on the HCM database and personnel files to ensure it is updated in a timely and accurate manner and complies with any legal or data protection policies.
• Analyse HCM metrics and data to identify trends, recommend improvements, and support data-driven decision-making processes.
• Stay up to date with industry trends and best practices in human capital, and proactively share insights and recommendations with the leadership team.

• An NQF7 Degree in Human Resources Management or Industrial Psychology.
• Five (5) years' experience working as a HR generalist, with at least two (2) years in an advisory or business partnering role.
• Solid understanding of HR principles, practices, and employment laws/regulations.

• Team player.
• Tact.
• Contextual intelligence.
• Negotiation skills.
• Strong business acumen.
• Labour law knowledge skills.
• Analytical and problem-solving skills.
• Good communication and interpersonal skills.
• Project management and change management skills.
• Strong time management and prioritization skills.
• High proficiency in Microsoft Office packages.
• Excellent organizational skills and ability to multi-task.
• Excellent customer service skills.
• Good research and analytical skills.

Deadline : August 8, 2025

Human Resources jobs

Overview :

Our client is a leading South African retail-backed financial services provider, offering a comprehensive range of financial services including credit, insurance, and personal loans. They are seeking a dynamic individual to join their team as the Head of Remuneration and Analytics.

They focus on providing convenient and tailored solutions to customers, often integrating their financial offerings with their retail operations. Their services are designed to enhance customer experiences and offer value-added benefits, with a strong emphasis on responsible lending and customer care. The company aims to provide accessible financial products through both digital and traditional platforms, ensuring a seamless and supportive financial experience.

Responsibilities :

• Lead the reward / remuneration & benefits function, ensuring alignment with organizational goals
• Drive operational efficiencies and process reengineering to support a high-performance culture
• Implement and manage HRIS systems such as Workday or similar platforms
• Manage and develop a high-performing team, fostering a collaborative and productive environment
• Provide strategic guidance on reward, remuneration, and benefits to support business objectives

Requirements :

We are seeking an experienced Head of IT Service Delivery to lead and manage the delivery of IT services across key client accounts. This is a strategic, client-facing role focused on ensuring excellence in IT service management, driving value creation, and supporting operational growth through robust technology solutions.

You will be responsible for managing service delivery operations, overseeing client engagements, leading compliance initiatives, and improving productivity through continuous service improvement initiatives.

Key Responsibilities :

Own the end-to-end IT service delivery for key client portfolios.

Lead service delivery reviews (MBR / QBR) and participate in client growth discussions.

Drive service improvement plans and cost optimization initiatives.

Ensure compliance and information security in alignment with client and internal audit expectations.

Act as the main liaison between client technology teams and internal delivery teams.

Oversee incident management and maintain a central record of application issues and downtimes.

Collaborate with internal technology teams and business leaders to align delivery performance with business goals.

Internal and External Interactions :

Internal : Business leaders, all technology sub-functions, and audit / compliance teams.

External : Client IT and business teams, external service providers (especially for service desk operations).

Solid understanding of networking, systems infrastructure, voice solutions, and business applications.

Working knowledge of MS Office, MS Project, and Visio.

Familiarity with ITIL / ITSM frameworks (certification preferred).

Understanding of project management methodologies (PMP certification is a plus).

Process & Domain Knowledge :

Strong knowledge of enterprise IT and business process delivery.

Proven ability to manage service delivery across large-scale client environments (800+ seats).

Experience leading multi-functional IT teams in complex delivery models.

Soft Skills :

Excellent communication and stakeholder engagement abilities.

Strong presentation and interpersonal skills.

Consultative approach with advanced problem-solving capability.

Customer service-oriented mindset with global delivery exposure.

Education & Experience :

Bachelor’s degree (B.E. / B.Tech preferred).

Industry certifications such as ITIL, ITSM, or PMP are advantageous.

8–12 years of experience in IT service delivery, including leadership of large-scale client operations.

Willingness to operate in a 24x7 environment when required.