4,977 Human Resources jobs in South Africa

We are looking for a ServiceNow Managed Services Analyst, you will play a key role in maintaining the health, performance, and security of our ServiceNow platform.

You will carry out daily monitoring, resolve issues, support continuous improvement initiatives, and contribute to the optimisation of data, licenses, and features.

This role offers excellent opportunities for technical development and exposure to a broad range of ServiceNow capabilities.

• Perform daily platform monitoring, health checks, and performance reviews.
• Deliver patching, plugin updates, and security reviews.
• Investigate and resolve incidents, defects, and platform errors.
• Support CMDB inspections, contributing to data quality and alignment with CSDM standards.
• Track and report on license consumption, highlighting optimisation opportunities.
• Contribute to the delivery of enhancements and backlog items for continuous improvement.
• Assist with governance and compliance activities, including MFA, access controls, and audit readiness.
• Research new ServiceNow features and modules, preparing recommendations for review.
• Support testing, documentation, and knowledge transfer as part of platform enhancements.
• Execute defined testing steps as part of UAT, and defect resolution, documenting results clearly.

• Hands-on experience with ServiceNow administration or support.
• Understanding of ServiceNow ITSM modules (Incident, Problem, Change, CMDB).
• Knowledge of CMDB structure, data quality, and the CSDM framework.
• Familiarity with ITIL processes and IT service management.
• Strong problem-solving skills with attention to detail.
• Ability to work collaboratively in a team environment.
• ServiceNow Certified System Administrator (CSA) or working towards it.

Albida City of Cape Town, Western Cape, South Africa

One of our longstanding customers is seeking an experienced People Service Delivery Manager who will focus on delivering high-performance People operations through a data-driven, metrics-led approach. You will own the end-to-end triaging and resolution of employee HR queries via the Freshservice ticketing system.

• Own and manage the end-to-end HR ticketing process in Freshservice, ensuring accurate triage, timely resolution, and clear accountability across resolver groups.
• Build and enforce a robust triage and escalation framework to optimise ticket flow, reduce backlog, and ensure high-quality service delivery.
• Monitor SLA compliance and ticket lifecycle performance in real-time, using data to flag at-risk cases, trigger automated alerts, and drive resolution speed.
• Conduct deep root cause analysis on recurring SLA violations and high-volume categories - identifying process breakdowns, training gaps, and policy issues.
• Create, maintain, and evolve advanced HR service dashboards and reporting packs, visualising KPIs such as ticket volumes, response times, first-contact resolution rate, and employee satisfaction.
• Translate complex service delivery data into actionable insights, partnering with leadership to drive continuous improvement and support strategic decisions.
• Collaborate with HRIS and IT to enhance Workday and Freshservice configurations, focusing on automation, data integrity, and real-time reporting capabilities.
• Develop and maintain standard operating procedures (SOPs) and process documentation to enable consistency, scalability, and audit readiness.
• Work with regional People teams and process owners to standardise workflows and implement data-informed best practices across the Group.

• 2+ years of experience in a data-led People operations or HR service delivery leadership role.
• Proven experience in People operations, shared services, or HR service delivery, with a track record of using data to drive performance.
• Expert-level familiarity with ticketing systems like Freshservice (or equivalent), including SLA setup, workflow automation, and performance analytics.
• Strong working knowledge of Workday, particularly in reporting, data extraction, and system configuration related to service delivery processes.
• Advanced analytical skills with the ability to design, build, and interpret complex reports and dashboards using tools such as Excel, Power BI, or Workday Prism Analytics.

• Mid-Senior level

• Full-time

• Finance

• Business Consulting and Services

Overview

Our client is seeking an experienced General Manager for their Cape Town Team.

Cape Town

• Grade 12
• Relevant Tertiary qualifications
• 5-10 years as a General Manager in a service-related industry
• Fully computer literate

• Oversee and take responsibility for sales, operations, and administration
• Improving service delivery to achieve operational requirements in respect of route optimisation & KPI as well as Quality KPI
• Ensure compliance to ISO
• Ensure that branch % regional targets are met
• Managing profitability of the branch
• Ensure that equity, health, and safety committees meet as prescribed and submit minutes of the meetings.
• Training and development of staff Growing the business through additional and existing customers.
• Building professional relationships with customers
• Manage subordinates
• Excellent communication skills
• Excellent command of English
• Excellent client-facing ability
• Leadership & motivation qualities
• Computer literate
• Sales & presentation skills
• Good negotiation skills
• Proven sales leadership background
• Good IR / HR ability
• Good understanding & knowledge of current industry technology

Apply via our website:

Senior Service Desk Consultant – 50K Location:North West
Industry:IT
Salary:£4000 - £5000 per annum + Pension, Medical, Gym
Posted:04/09/2024
Description

Senior Service Desk Consultant, Lead Support Desk Analyst, Incident Management, Product Support, ITIL, SLA/KPI, External Customers, Stakeholder management, Software Delivery – North West – 50K

**Lead Service Desk Specialist**

A global technology leader is seeking an experienced Service Desk Professional to pioneer their service desk function. This role offers an exciting opportunity to shape and grow the service operations within a dynamic software company.

**Ideal Candidate Profile:**
– Extensive experience as a Senior Service Desk Consultant or Analyst
– Strong background in Incident Management
– ITIL certification or equivalent experience
– Proven track record in product support and stakeholder management

**Key Responsibilities:**
– Serve as the primary Service Desk specialist, reporting directly to the Service Manager
– Deliver top-tier technical support to external customers
– Ensure seamless service delivery while maintaining hands-on product support involvement
– Oversee daily service desk operations
– Resolve customer issues through in-depth product knowledge and technical troubleshooting
– Foster trusted relationships with clients and key stakeholders
– Uphold ITIL-based service management principles, including configuration, problem, and change management

**Required Skills & Experience:**
– Minimum 5 years in service desk/incident management roles
– Proven experience in product support, collaborating with IT technicians and engineers
– Proficiency in ITIL framework implementation
– Comprehensive knowledge of infrastructure, desktop support, and Microsoft 365 suite
– Background in software delivery or multi-client project services

**Additional Information:**
– Comprehensive product training provided
– Excellent career progression opportunities
– On-site parking available
– Office-based position with some flexibility on start/finish times
– Commutable from Wigan, Warrington, and Liverpool

**To Apply:** Contact us at 0-7-7-9-1-6-1-5-7-0-3 for detailed job specifications and company information.

Ascent People is acting as an employment agency for this position. We welcome applications from candidates of all ages and backgrounds.

This role presents a unique opportunity to significantly impact the service function within a growing global tech company. If you’re ready to take your service desk career to the next level, we want to hear from you.

Recruiter:Jo Bevington Phone:
Email: My Social

Location: Hybrid – Johannesburg (Melrose Arch)
Employment Type: Full-Time
Industry: Financial Services | B2B | Tax Reclaim Operations

WatersEdge Solutions is seeking an experienced and relationship-driven Head of Service: APAC to lead a high-performing client service function within a globally recognised tax recovery business. This is a leadership opportunity to own client delivery across the APAC region, scale service processes, and drive account growth across a premium institutional client base.

As the Head of Service, you’ll manage a growing team of Client Service Executives and ensure that top-tier service is consistently delivered across all APAC client accounts. Working closely with senior leadership, you'll lead account reviews, streamline operational processes, and implement strategies to maximise client value and retention. This role combines strategic oversight with hands-on relationship management, playing a critical part in revenue expansion and client success.

• Lead, mentor, and scale a team of Client Service Executives to meet service and growth objectives
• Drive performance management, goal setting, and team incentives aligned to business outcomes
• Develop and implement strategies to deepen client engagement and satisfaction
• Oversee all APAC client relationships, ensuring proactive communication and tailored support
• Conduct strategic account reviews and identify upsell or cross-sell opportunities
• Analyse client data and market trends to deliver commercial proposals and unlock growth
• Identify inefficiencies and continuously improve internal service workflows
• Resolve client issues promptly while driving improvements in service speed, accuracy, and compliance
• Monitor industry trends and regulatory developments impacting the tax reclaim process
• Report regularly on service performance and communicate insights to senior leadership

• Bachelor’s degree in Business, Finance, Accounting, Economics, or Law (with a commercial background)
• Minimum 4 years’ experience in financial services, accounting, management consulting, or similar regulated B2B environment
• Proven experience leading client-facing teams in a high-performance, client success environment
• Deep understanding of asset management and institutional finance (B2B), with strong industry insight
• Excellent communication and stakeholder engagement skills across all levels
• Strong analytical mindset with the ability to problem-solve and drive efficiency
• High proficiency in Excel and related reporting or documentation tools

• Familiarity with tax reclaim processes or regulatory financial services
• Experience supporting clients in APAC markets
• Exposure to SaaS, fintech, or digital transformation within a B2B service model

• A high-impact leadership role within a globally respected service business
• Competitive compensation and performance-driven incentives
• Exposure to APAC’s leading institutional finance players
• Continuous learning through industry workshops and legislative updates
• Opportunity to contribute to a dynamic and values-driven leadership culture

At WatersEdge Solutions, we connect senior talent with companies redefining client excellence in global financial services. This is a business that values initiative, precision, and continuous improvement. You’ll join a team where leadership is hands-on, collaboration is key, and the client experience is the highest priority.

If you have not been contacted within 10 working days, please consider your application unsuccessful.

Overview

Are you a results-driven leader with a passion for aftermarket sales and power tool services? We are looking for an experienced Business Line Manager for Service Sales to take charge of our clients after-sales and service division in the Southern African market based in Boksburg Gauteng. You will play a vital role in growing the power service business increasing market share in spare parts and repair services and driving customer satisfaction through proactive service excellence.

• Lead and grow the aftermarket business by implementing a diversified product customer and channel strategy.
• Define and execute the product service strategy for different product ranges within the region.
• Build and maintain strong customer relationships to increase service revenue and customer retention.
• Prepare accurate and timely service quotations ensuring high conversion and customer satisfaction.
• Collaborate with internal teams to improve service delivery technical support and field service capabilities.
• Drive digital initiatives including lead generation data utilisation and e-platform engagement.
• Manage dealer networks through training engagement and loyalty programs to boost part sales and technical competence.
• Take full P&L ownership for the Service Division in your territory and achieve agreed business targets.
• Champion organisational development by ensuring talent development succession planning and leadership growth.

• Achieve sustainable profitable inclusive growth in the region.
• Grow market share (1 : 1 ratio) through a well-balanced approach of ad-hoc services preventive maintenance optimisation and accessories.
• Create and implement a Full Potential Plan based on the installed base of equipment.
• Establish a structured team with clear KPIs job descriptions and annual appraisals.
• Lead the planning process becoming a project owner and mentor for team success.

• Technical qualification or relevant degree in Engineering Business or related fields preferred.
• Minimum 5 years experience in aftermarket sales service management or industrial equipment sectors.
• Background in power tools or related mechanical / electrical technical industries.
• Demonstrated success in growing service or parts sales and managing P&L responsibility.
• Strong leadership analytical and strategic thinking capabilities.
• Ability to develop teams and manage cross-functional collaboration.
• Experience with dealer networks field service teams and digital transformation is a plus.

Required Experience : Manager

Electrical Design, Installation Maintenance Repair, Large Account Management, Learning Development, Corporate Development

Employment Type: Full-Time

Department / Functional Area: Manufacturing

Experience: years

Vacancy: 1

Overview

Job title : Manager Service Delivery

Job Location : Gauteng, Randburg

End Date : August 24, 2025

Expansion of the Test Environment Management capabilities to extend into Change management and further supporting functions.

• Stakeholder Engagement and Communication: Champion transparent communication strategies to maintain awareness and buy-in across all levels of the Bank; manage dependencies, risks, and issues across identified programmes to ensure strategic alignment, operational integrity and Test Environment Availability; manage relationships with all support functions and business; prepare and communicate leadership updates, provide status reports, pro-actively escalate issues as needed.
• Change Management: Establish the correct structures to control the ongoing operational services, through the establishment of change controls and a Change Advisory Board within the test environments; engage with senior executives and key stakeholders to ensure alignment and clarity on change initiatives and timings; run the Test Environment Change Advisory Board and be able to make high-impact decisions; make informed decisions with the best interests of strategic programmes at the core.
• Environmental Defect Resolution: Serve as the primary point of contact for Test Environment escalations; manage and assist in resolution of environmental test defect escalations in a timely manner; facilitate identification of root cause categories and identification of preventative initiatives.
• Monitoring: Establish and mature the Test Environment Availability & Monitoring capabilities; implement measures to promote innovation within the Test Environment Portal.
• Reporting & Communication: Conduct data preparation and analysis for the creation of Adhoc, weekly and monthly reporting; implement continuous automation of reporting; aid in the preparation of conceptual documentation for strategic initiatives.

• Minimum 2 - 5 years business change experience or experience leading a team through a period of rapid change
• Minimum 2 – 5 years experience within an IT Service Delivery Management role, with experience across multiple services and business units
• Demonstrable track record of successful delivery of one or more business change projects (not necessarily in the finance sector)
• Relevant Formal (3-year) IT Degree or Post-grad qualification
• Relevant Cloud-Computing Certifications. (E.g. AWS Certified Practitioner.)

• Innovative problem solving – Strong analytical and problem-solving skills with the ability to challenge the status quo, negotiate and drive beneficial change.
• Experience of employing change management best practices and disciplines
• Agile ways of working – experience in working with cross-functional teams using Agile frameworks (e.g., Scrum), managing product backlogs, facilitating sprint planning, and ensuring timely delivery of digital solutions in a highly regulated environment.
• Digital skills - such as using project management software (e.g., Q-Metry, Jira), reporting dashboards (e.g., Power BI), and digital communication platforms (e.g., MS Teams).
• Planning – strong skill in producing, monitoring and delivering on project plans.
• Exposure to governance, control and risk management
• Proven ability to effectively work across cross cultural teams at all levels
• Ability to negotiate / influence at senior level

• Commercial / Entrepreneurial
• Results driven
• Relationship / Partnership approach
• Technical skills / knowledge
• Planning and Organising
• Team building / player
• Leadership
• Ability to work independently

• Proven Change & Project Management skills and Certification, including agile ways of work.
• Demonstrated experience in Systems analysis & design.

• Bachelor's Degree : Information Technology

Note : ICT jobs

Overview

Partner Service Delivery Manager – Wigan or Worcester. Salary £50,000 - £5,000, ,600 car allowance + other excellent benefits. Location: Wigan Depot or Worcester. Permanent role.

• Oversee a network of Delivery Partners to ensure they consistently meet or exceed contractual requirements and minimum standards.
• Attend Monthly Review Meetings to assess performance and drive improvement, including progression through formal performance management processes as needed.
• Foster continuous improvement and capacity building across the subcontractor network by ensuring appropriate development plans are in place and executed.
• Identify and address priority areas for quality and performance enhancement as part of the Continuous Improvement Plan.
• Collaborate with senior commercial, operational, procurement, and delivery teams to define contractual performance expectations and set the annual Delivery Partner budget.
• Re-profile expectations at least quarterly to ensure accurate forecasting, target setting, and resource allocation across the network.
• Work collaboratively with Operational teams and internal stakeholders to bring about relevant improvements across the Delivery Partner network.
• Provide subcontractor development through targeted capacity building initiatives and improvement planning.
• Manage Delivery Partner compliance risks in close collaboration with the Compliance Team, ensuring full adherence to contractual obligations and governance standards.
• Maintain auditable records of all contract management activities and provide clear evidence of compliance with governance procedures for internal and external audits and accreditations.
• Conduct site visits and observations to monitor the quality of provision and services delivered to participants.

• Strong track record of building and maintaining productive relationships with employers, partners, and stakeholders, including strategic relationships.
• Significant experience in the employment and/or training sectors with operations, last mile delivery, account or relationship management, small business logistics, or vendor/supplier management.
• Highly organized with excellent planning, attention to detail, and ability to work under pressure.
• Skilled in identifying challenges, thinking flexibly, and resolving issues to meet or exceed performance expectations.
• Experience managing operational contracts and applying performance management frameworks, including addressing underperformance and working with third-party resources regionally or nationally.
• Experience with a contingent workforce in businesses with seasonal peaks is highly desirable.
• Financially aware with strong administrative, IT, and organizational skills, including proficiency in Microsoft Office.
• Solid understanding of the local and regional labour market.

• Competitive salary and a comprehensive benefits package.
• Generous annual leave – 34 days including bank holidays, increasing with service.
• Holiday Buy Scheme – Purchase up to 5 extra days off.
• Pension Plan – Competitive contributions.
• Private Medical Insurance – Comprehensive cover through Bupa.
• Life Insurance – 2x basic salary, from day one.
• Medicash – Cashback on everyday healthcare expenses.
• 24/7 Wellbeing Support – Free, confidential Employee Assistance Programme.
• Career Growth – Technical training and leadership development academies.
• Staff Discounts – Various retailer benefits as listed.
• Gym Discounts, Cycle to Work Scheme, Long Service Awards, Recognition Programmes, Team Incentives, Retail Discounts.

It’s quick and easy to apply online — just have your up-to-date CV ready and follow the step-by-step application process. We’re excited to hear from you!

Contact: Arrow XL, Danny Colbert
Email: dp

Arrow XL is an equal opportunities employer. If you’re invited to interview and need adjustments, please let us know.

Overview

Our client is seeking an experienced General Manager for their Cape Town Team.

Location: Cape Town

• Grade 12
• Relevant Tertiary qualifications
• 5-10 years as a General Manager in a service-related industry
• Fully computer literate

• Oversee and take responsibility for sales, operations, and administration
• Improving service delivery to achieve operational requirements in respect of route optimisation & KPI as well as Quality KPI
• Ensure compliance to ISO
• Ensure that branch % regional targets are met
• Managing profitability of the branch
• Ensure that equity, health, and safety committees meet as prescribed and submit minutes of the meetings.
• Training and development of staff Growing the business through additional and existing customers.
• Building professional relationships with customers
• Manage subordinates
• Excellent communication skills
• Excellent command of English
• Excellent client-facing ability
• Leadership & motivation qualities
• Computer literate
• Sales & presentation skills
• Good negotiation skills
• Proven sales leadership background
• Good IR / HR ability
• Good understanding & knowledge of current industry technology

via our website