2,069 Fmcg jobs in South Africa

The ideal candidate would be responsible for:

• Incumbent be part of the Astral Poultry Division Technical Team in technical assistance to all Business Units.
• Core responsibilities include evaluating and maintaining product composition, product labeling and specification compliance (KPI monitoring).
• Driving NPD projects in accordance to protocol:
• Factory Trials and feasibility studies
• Liaising with relevant suppliers, customers and government bodies when needed
• Draft specifications
• Sensory evaluations
• Final product approval
• Conducting factory trials aimed at improved product and process profitability.
• Interpreting customer needs and product testing at their premises.

The successful candidate must meet the following requirements:

• Matric Qualification.
• BSc Food Science or B. Tech in Food Technology Degree.
• Strong background on food labeling legislation.
• 3 to 5 years’ experience in the meat industry; food service background beneficial.
• Must have excellent problem solving skills.
• Pay very close attention to detail, a self-starter, and have the ability to work independently and juggle multiple tasks.
• Meeting deadlines and use initiative.
• Maintain 20 keys.

Job Specification: Customer Technical Support & Business Development Consultant

Company: The Legends Agency on behalf of our client in (Australia)
Location: South Africa (Remote work may be considered)
Industry: Asset Wear Management Software

Role Overview

Our Client is seeking a versatile Customer Technical Support & Business Development Consultant to join their team. This role is integral to our mission of expanding their footprint in Southern Africa and providing top-tier support for their asset wear management software. The ideal candidate will possess a blend of technical expertise, customer service skills, and business development acumen.

Key Responsibilities

• Software Assistance: Provide expert support to customers using Our Clients asset wear management software, including troubleshooting and resolving technical issues.
• Data Integration: Assist clients with data integration tasks, ensuring seamless operation with their solutions.
• SQL & Power BI Reporting: Develop and execute SQL queries; build and customize Power BI reports based on client needs.
• System Testing & Data Fixing: Participate in system testing and address data discrepancies as required.

Business Development

• Market Expansion: Identify and pursue new business opportunities in Southern Africa to grow our clients market presence.
• Client Relationship Management: Cultivate and maintain strong relationships with potential and existing clients, ensuring high levels of satisfaction and loyalty.
• Marketing Insight: Collaborate with the team to create and implement marketing strategies that align with business objectives.

Quality Control

• Service Excellence: Ensure all software services and client interactions meet the highest standards of quality and reliability.

Qualifications

Educational Background

• Degree in Information Technology, Computer Science, Engineering, Business Administration, or a related field.

Technical Skills

• Proficiency in software troubleshooting and asset management systems.
• Experience with SQL, Power BI, and data integration.
• Familiarity with machinery, particularly undercarriage, buckets, and trays (training will be provided).

Business Acumen

• Proven experience in business development, sales, or client relationship management.
• Ability to think strategically and identify opportunities for business growth.

Communication Skills

• Excellent verbal and written communication skills, capable of conveying technical information to non-technical clients.

Problem-Solving Abilities

• Strong analytical skills with the ability to diagnose and resolve complex technical issues.

Customer Service Orientation

• Commitment to providing exceptional customer service and maintaining long-term client relationships.

Experience

• Minimum of 5 years in a similar role, preferably within the software or asset management industry.
• Experience in the mining, construction, or heavy equipment sectors is highly desirable.
• Competitive Salary: Commensurate with experience and qualifications, with potential for performance-based incentives.
• Additional Benefits: Health insurance, remote work options, and professional development opportunities.

Why Join Them?

• Innovative Environment: Work with cutting-edge software solutions that are transforming the asset wear management industry.
• Global Impact: Be part of a company with a global reach, contributing to projects in South Africa, Botswana, Zambia, Congo, and beyond.
• Career Growth: Opportunities for professional growth and career advancement in a dynamic and supportive environment.

How to Apply

Interested candidates are encouraged to submit their resume and cover letter detailing their relevant experience and qualifications.

Our client is seeking a proactive and detail-oriented HR Officer to join our team in Johannesburg. The HR Officer will be responsible for assisting in various HR functions, including recruitment, onboarding, employee relations, training, and HR program implementation. The ideal candidate will have a strong HR background, excellent communication skills, and the ability to maintain confidentiality. This is an exciting opportunity to contribute to a dynamic team in the FMCG industry and make a meaningful impact on our organization.

• Assist in recruitment processes including job postings, screening resumes, and conducting interviews.
• Manage employee onboarding and orientation processes.
• Maintain employee records and ensure compliance with HR policies and procedures.
• Coordinate employee training and development initiatives.
• Handle employee relations matters and provide guidance on HR-related issues.
• Assist in performance management processes, including evaluations and disciplinary actions.
• Support in the implementation of HR programs and initiatives.
• Stay updated on HR best practices and employment laws.

• Bachelor's degree in Human Resources Management or related field.
• Minimum 4 years experience as an HR Officer or similar role.
• Experience in FMCG / Retail environment.
• Additional HR certification (e.g., SHRM-CP, HRCI) is a plus.
• Knowledge of HR functions, policies, and procedures.
• Excellent communication and interpersonal skills.
• Strong attention to detail and organizational skills.
• Proficiency in MS Office suite.
• Strong capabilities in reporting and presentation.

Our client is an equal opportunity employer and welcomes applications from individuals of all backgrounds. If you think you’re a fit, please apply! Please include "HR Officer" in the subject line.

Listing reference: click_

Listing status: Under Review

Apply by: 23 January 2025

Industry: Wholesale & Retail Trade

Job category: Other: FMCG, Retail, Wholesale and Supply Chain

Location: Cape Town

Contract: Permanent

Remuneration: Market Related

EE position: Yes

Clicks Group

To develop and execute the category strategy in order to achieve and exceed the category financial targets through rapidly accelerating category depth, strengthen pricing strategy and driving private label and exclusive Brands thereby creating product differentiation and innovation to increase market share and profitability.

• Develop and implement a category plan for specific product ranges to ensure reduced cost of goods, optimise contract terms and increase income, assume responsibility of budget and revenue for category.
• Negotiate favourable trading terms and promotional spend (co-op), actively cultivate, develop and maintain vendor relationships and partnerships to ensure vendor performance and first to market with new product launches.
• Maintain relationships with existing suppliers and source new suppliers for future product lines.
• Implement a plan that will achieve the Clicks' value proposition through price and promotion whilst achieving promotional sales targets.
• Translate the operating and financial plans into a balanced product assortment and visual on-shelf display to meet the customer’s needs.
• Support the sourcing and development of private label products and exclusive brands thereby creating product differentiation, innovation and brand loyalty that will increase market share and profitability.
• Regularly review performance indicators, such as sales, margin and promo quantification, keeping the business updated on financial performance versus market and plan.
• Conduct range reviews, analyse consumer buying patterns, predict future trends and stay abreast with competitor activity.
• Work collaboratively with internal and external stakeholders, including marketing and Clubcard to ensure effective delivery of the operating plan.
• Support both the Merchandise and Graduate Development Programme by playing an active role in facilitating training sessions to embed sound procurement principles and commercial awareness.

• Procurement and Supply Chain
• Business Objectives and Strategies
• Business Processes
• Retail Management
• Market trends and competitor analysis
• Understanding of supplier co-op negotiations and trading terms
• Financial planning and budgets

• Strong Financial/Business acumen with a merchant mindset
• Planning and organisational skills
• Ability to build strong supplier relationships
• Competency in all computer packages, i.e. Outlook, Excel, PowerPoint
• Verbal and written communication
• Problem solving and analytical thinking
• Strategic thinking and decision making
• Project management
• Training facilitation

• 4-6 years Category Management experience
• 2-3 years People Management experience
• Managing objectives
• Experience with local and global supplier networks

• B Degree or Diploma in Retail, Purchasing Management or similar (Essential)

All positions will be filled in accordance with our Employment Equity plan. We also encourage people with disabilities to apply.

Overview

Join to apply for the Brand / Sales Manager - Pujadas role at BCE Food Service Equipment

A vacancy currently exists for the position of Brand Manager – Pujadas based at our Johannesburg Branch.

This position is responsible to champion and drive the success of the Pujadas brand and solutions and to develop strategies with the goal of growing and maximizing the Pujadas brand’s profits and share in the market while ensuring customers are satisfied. The job represents a balanced customer relationship management effort involving sales and account management, product knowledge assistance, problem solving and solutions to the market.

• Responsible for the promotion and sales of the Pujadas brand.
• Responsible to understand the market and customers.
• Responsible for achieving sales targets and the planned increase of market share via excellent customer service, appropriate sales and marketing activities and effective stock management.
• Maintain a current knowledge of market conditions and competition.
• Responsible to maintain and grow the dealer network for Pujadas.
• Responsible to maintain and grow the end user network for Pujadas.
• Set up and deliver sales presentations, product/service demonstrations and other sales solutions to customers and various decision-making audiences, and cooking demonstrations.
• Establish and maintain ongoing rapport with existing and potential dealers and end users.
• Adequately communicate the brand identity and corporate position to target markets.
• Maintain an up-to-date knowledge of competitor’s products, services and solutions for comparison.
• Develop new accounts, maintain current accounts and expand the Pujadas database of customers.
• Responsible for weekly/monthly/quarterly sales data and reports.
• Manage sales, margins, inventory levels, and purchasing to maximize develop rollout guides, training materials, and implementation plans for new products if and when needed.
• Identify opportunity across various market segments and develop action plans to improve performance in all market segments.
• Develop reports for evaluating the profitability of products.
• Track performance on all SKUs for Pujadas brand.
• Develop sales and demand forecasts and actual sales analysis for the different market segments on a month-by-month basis.
• Develop a monthly promotional calendar to enhance sales and profits. Present promotional calendar for approval.
• Conduct dealer visits to monitor product performance and make recommendations.
• Build and maintain end user relationships and develop action plans to improve demand and sales within the end user market.
• Manage supplier relationships to include purchasing, the negotiation of rebate programs, as well as, tracking, and billing for rebates.
• Develop forecasts to ensure proper inventories are maintained in the warehouse.
• Three - five years direct work experience in a similar capacity in the same or similar industries.
• Three - five years strategic leadership - ability to drive both short and long-term brand growth and profitability.
• Experience in building and nurturing brands (highly desirable)
• Driver’s license and own reliable vehicle
• Excellent understanding of market and customer
• Able to travel regularly
• Business acumen and good understanding of business processes and functions
• Strong work ethic

• Energetic and passionate about the Pujadas brand
• High level of energy and enthusiasm.
• Service delivery and outcomes driven.
• High accuracy levels and strong attention to detail.
• Strong communication skills for engaging at a senior level.
• Strong administration skills.
• Ability to meet tight deadlines.
• Able to work individually and as part of a team.
• Ability to contribute to setting and achieving of budgets
• Highly effective in building and maintaining customer and supplier relationships
• Superior Critical Thinking and Problem-Solving skills - resourceful at achieving objectives/ results despite obstacles. Able to sort through complex data to identify the core issues and develop a plan of action to resolve them.
• Strong communication and influence skills – clear, concise, and persuasive in style.
• Energized by an entrepreneurial environment – not afraid to do things themselves to get things done. Comfortable making decisions with limited information and resources.
• Self-reliant/proactive and has a pioneering spirit.
• Takes initiative and follows-through on commitments to achieve results.
• Strong research skills
• Analytical skills - ability to convert analysis into insights, sustainable strategies, and actionable plans.
• Ability to think creatively and innovatively
• Professional judgment and discretion that comes from years of experience in the field
• Excellent self-motivation

• Mid-Senior level

• Full-time

• Marketing and Sales

• Utilities

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Sandton, Gauteng, South Africa

InfyStrat is seeking a dedicated Customer Support Engineer to join our customer success team. In this role, you will be responsible for providing exceptional technical support to our clients, ensuring their issues are resolved efficiently and effectively. You will work closely with customers to diagnose problems, implement solutions, and provide guidance on best practices for our products and services. The ideal candidate will have a strong technical background, excellent communication skills, and a passion for delivering outstanding customer service. At InfyStrat, we believe in building long-lasting relationships with our clients, and your efforts will be vital in maintaining their trust and satisfaction.

• Respond to customer inquiries and support requests via phone, email, or chat.
• Diagnose technical issues and provide effective solutions to customers.
• Document and track support requests in the ticketing system.
• Collaborate with development and engineering teams to resolve complex issues.
• Provide training and support documentation to empower customers to use our products effectively.
• Monitor customer satisfaction and seek feedback to improve service delivery.
• Stay up-to-date with product updates and industry trends to offer informed support.

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• 3+ years of experience in a customer support role, preferably in a technical environment.
• Strong understanding of software applications and troubleshooting methodologies.
• Excellent communication and interpersonal skills, with the ability to convey technical information to non-technical users.
• Proficiency in using support ticketing systems and remote assistance tools.
• Ability to manage multiple priorities and maintain a high level of professionalism.
• Familiarity with databases, APIs, and web technologies is a plus.

Overview

Our client is a well-established organisation in the professional services sector, recognised for its commitment to operational efficiency and customer satisfaction. With a strong presence in the market, the company operates from its office in Johannesburg and is known for fostering a professional and forward-thinking working environment.

• Oversee and enhance customer service processes to ensure high-quality client experiences.
• Analyse operational data to identify areas for improvement and implement solutions.
• Collaborate with cross-functional teams to align customer service strategies with overall business goals.
• Manage and mentor a team to achieve departmental objectives and KPIs.
• Develop and maintain strong client relationships, acting as a key point of contact for escalations.
• Ensure compliance with company policies and industry regulations.
• Pricing, scheduling, coordination
• Prepare detailed reports and presentations for senior management on performance metrics.
• Support the implementation of new systems and technologies to enhance efficiency.

• A background in customer service or related functions within the professional services industry.
• Strong analytical skills and the ability to interpret operational data effectively.
• Proven experience in managing teams and driving performance improvements.
• Excellent communication skills, both written and verbal, for stakeholder engagement.
• A proactive approach to problem-solving and decision-making.
• Must come from the Oil and Gas Industry
• Must have managed a team of 10 individuals
• must be willing to be in SOuth Africa, Johannesburg
• 5 years minimum experience in distribution business including supply chain exposure and retail operations
• Familiarity with relevant systems or software used in customer service management

The Customer Support Engineer plays a critical role in ensuring customer satisfaction by providing technical assistance and support to customers experiencing product-related issues. This position involves troubleshooting, problem resolution, and effective communication with customers to ensure their technical needs are met.

• Provide expert technical support to customers via various communication channels (phone, email, chat, etc.).
• Assist in installation and configuration of our products and software.
• Diagnose and resolve customer issues, including hardware and software problems, system configuration, and network-related issues.
• Maintain detailed records of customer interactions, including problem descriptions, troubleshooting steps, and solutions provided.
• Develop and maintain an in-depth understanding of the company's products and services to effectively assist customers.
• Properly escalate unresolved issues to appropriate internal teams for higher-level support or development teams and follow up to ensure timely resolution.
• Gather customer feedback.

• Strong technical knowledge of CCTV systems, including hardware and software components.
• Knowledge of networking concepts and protocols is a plus.
• Flexibility to work in shifts or on-call as needed.
• Willingness to stay updated on new product features and industry trends.

• Fluent in English
• Bachelor's degree in electrical engineering, computer science, or a related field (or equivalent work experience)
• Excellent communication and interpersonal skills.

Who we are:

Mama Money is a growth-stage fintech startup working to help migrant workers in South Africa send money home. Since 2015, we have been providing reliable remittances, at a socially fair price, to those who need it most.

Mama HQ is in beautiful Cape Town, South Africa. We are 140 people strong (and counting) from 19 countries across Africa, Asia, the UK, and Europe. Our culture is built around the well-being of our team members and making a difference in our communities. “Just be lekker!” personifies our approach to work: we trust the wisdom of our talented and diverse team to do what is best for our customers and get the job done responsibly, without pedantic policies.

We’ve been around since 2015 and have earned a few accolades along the way, made some new friends, and expanded our reach. We've had some great times and some tough times, but we continue to focus on helping people and making things easier for our customers.

Mama Money is evolving from a remittance service into a full-service financial ecosystem where customers can send, manage, and grow their money with confidence. We’re looking for a strategic, creative, and results-driven Brand & Marketing Manager to lead this evolution, driving brand equity, customer trust & measurable growth through integrated, through-the-line campaigns.

Reporting to the Head of Digital & Marketing, you will collaborate closely with product, operations, and design teams to ensure alignment across commercial, digital, and brand initiatives. Your mission is to position Mama Money as a trusted, end-to-end financial partner. You’ll balance brand storytelling & trust building with data-driven acquisition and retention across both online and offline channels.

As our Brand and Marketing Manager, you will:

• Lead & own the repositioning of Mama Money from a remittance service to a full-service financial ecosystem, shaping our brand story for customers & communities.
• Define and communicate the brand identity, positioning, and messaging across all products and services.
• Act as a brand ambassador, ensuring alignment and advocacy internally and externally, with consistency across all touch points: App, Website, marketing, and in-store packaging.
• Plan and execute integrated through-the-line (TTL) campaigns that drive brand awareness, customer acquisition, and cross-sell/upsell of existing customers.
• Develop strategies to maximise engagement, retention, and lifetime value rooted in brand trust & customer insights.
• Track, measure, and optimise ROI across digital and predominantly offline channels, including billboards, print, and events.
• Manage our social media coordinator, developing ideas to reach and educate our varied customers across all our products and nuances.
• Collaborate with teams to advocate for customer-focused product improvements and operational support.
• Manage agencies and vendors to deliver high-impact campaigns, on time, on budget, and on brand.
• Conduct market research, customer segmentation, and competitor analysis to guide growth and brand strategy.
• Support agent network marketing and digital acquisition initiatives to ensure a strong, competitive value proposition.
• Bring energy, creativity, and fun while making a real impact!

In your first 90 days at Mama Money, you will:

• Align stakeholders on Mama Money’s refreshed brand positioning and narrative.
• Audit current campaigns, social media and customer touch points, identifying immediate opportunities for consistency, acquisition, engagement, and cross-sell.
• Build strong relationships with product, operations, digital, and design teams, and establish efficient workflows.
• Gather customer and market insights, including agent network feedback and digital analytics, to inform brand and growth strategy.
• Establish performance tracking for acquisition, retention, engagement, and ROI, and present a short- to medium-term roadmap for campaigns and initiatives.
• Develop a robust plan to measure offline marketing activities, resulting in a clear strategy as to where offline marketing spend should be allocated.

About you:

• You have experience managing and growing the commercial side of a retail or financial services business, or have supported teams doing so in the past.
• You understand both physical and digital distribution, customer acquisition, and strategies for retention & engagement, as well as how to track the right metrics.
• You bring brand-building experience - shaping identity, positioning and campaigns - not just executing marketing tactics.
• You know how to connect storytelling to commercial outcomes, across ATL, BTL, and TTL campaigns.
• You bring strong communication skills, solid managerial ability, and a sharp commercial mindset.
• You’re motivated by growth and performance, and care about finding smarter, more efficient ways of working.
• You’re collaborative, respectful, and kind; you know the best results come from working well with others.
• You’re excited to be part of something bigger, and to contribute to scaling it further.
• You care about the communities we serve and want your work to reflect that.
• It would be a bonus if you have worked within the fintech space or at a rapidly scaling startup.

Why Mama?

At Mama Money, we’re not just a company - we’re a movement. Everything we do is driven by one purpose: to make life better for our customers and the communities we serve. Our customers are our heartbeat, and they inspire every step we take.

We’re all about making it easy. No red tape, no hassle. Just simple, seamless experiences that put people first, we’re here to make things easier, faster, and better for you.

We believe in giving it a go, and then giving it another go if we have to! We're a team of doers, dreamers, and innovators who aren't afraid to break the mold. We take bold steps, experiment with fresh ideas, and never stop learning.

At Mama Money, we own it, and we mean it. We take responsibility for our actions, our results, and how we show up every day. No passing the buck here. We approach every challenge with grit, passion, and determination.

Here’s the best part: Mama Money is a place that truly cares. We care about the trust our customers place in us. We care about our amazing team who bring their best every day. And we care about making an impact in the world, doing the right thing no matter what.

When you join Mama Money, you’re joining a community. We’re a passionate, down-to-earth crew that works hard and celebrates wins along the way. We take our work seriously, but we don’t forget to have fun while we do it.

So, if you’re ready to make a real difference, take on exciting challenges, and grow in a place where you’re valued and supported, then Mama Money is the place for you. Let’s make an impact together.

Mama’s values:

1. Making it easier for our customers
2. Give it a go
3. Just own it