378 Customer Service Representative jobs in South Africa
Customer Service Representative
Posted 14 days ago
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Job Description
br>Scholtz Partners International is recruiting for a dedicated Customer Service Representative to join our client in the FMCG industry.
Position Details
- Location: Cape Town, Western Cape
- Salary: R16,500
- Industry: FMCG - Wholesale Bakery/Catering Ingredients
Key Requirements:
- Minimum 2 years experience in FMCG industry required
- 2 years experience in customer service or similar role
- Excellent PC skills with ability to adapt to CRM tools
- Systems knowledge (Pastel preferred)
- Strong command of English language
- Excellent verbal and written communication skills
- Professional telephonic etiquette
- Ability to work in fast-paced, high-pressure environment
- Initiative and strong follow-through capabilities
- Team player mentality
- Hard working, organized with excellent work ethic
What You'll Do:
- Handle customer inquiries and service requests
- Manage client relationships in the food industry
- Work with internal CRM systems and tools
- Support bakeries, food manufacturers and retail clients
- Process orders and manage customer accounts
- Maintain high service standards in a demanding environment
This role offers the opportunity to work with established clients in the food and bakery industry while developing your customer service expertise in a dynamic FMCG environment.
Customer Service Representative

Posted 14 days ago
Job Viewed
Job Description
Customer Service Representative
Job Description
Are you looking for an opportunity to jumpstart your career in the service industry? Now is your time to shine with Concentrix in this exciting opportunity to join our dynamic team as a Customer Support Advisor working on an internationally innovative campaign.
You'll be working on-site from our vibrant Cape Town office where creativity meets cutting-edge technology. All the while, you'll become part of a community of like-minded individuals who become friends for life.
**What is in it for you?**
**In this role, we offer benefits that help you support your unique lifestyle:**
+ A monthly basic salary
+ Fantastic Employee Assistance Programme (EAP)
+ Medical aid for main member covered by company
+ Subsidised transport
+ Group life cover
+ Access to financial well-being sessions, will writing sessions and stress management sessions
+ Team building and upskill training opportunities
+ Interactive and inclusive company culture
**This Customer Support Advisor role at Concentrix is a great match if you have:**
+ 2 years customer service experience, call centre AND / OR 12 months Gas & Electric experience OR Collections experience
+ Ability to type 25wpm (Essential)
+ Must have passed Grade 12
+ Ability to work rotational shifts aligned to UK business hours
+ Proficient in English verbal communication
+ Minimum B2 (English Language level, Email Writing and Computer Lit)
+ Are self-motivated and highly responsible
**What will you do in this role**
+ Be able to demonstrate knowledge and practical application of supporting customers in vulnerable circumstances, which should include financial, mental and physical vulnerabilities.
+ Be able to demonstrate good listening skills
+ Be able to demonstrate and show experience of being able to negotiate with customers in hardship, ensuring the result is a suitable, affordable repayment plan.
+ Actively working in a customer-focused environment which specialises in supporting customers who are struggling financially or with extra needs
+ Have a full understanding of the implications of vulnerability and how to proactively identify these circumstances and apply positive outcomes for customers.
+ Demonstrate a superior level of empathy whilst efficiently supporting the customer.
+ The candidate should show a high level of emotional maturity that indicates a deep understanding of the impacts of vulnerability / financial hardship and how this can impact the customer.
+ The candidate should be able to sensitively question the customer and demonstrate they can relate to the customer's circumstances.
Ready to bring your skills, experience and sense of urgency to a company that values your expertise? Discover why over 550,000 game-changers around the globe call Concentrix their "employer of choice." Together, we'll achieve greatness and unlock unlimited possibilities. Apply today and let your career thrive!
With game-changers in over 70 different countries, we celebrate our differences and embrace what makes you unique. Imagine being a part of a company that supports each other's success and well-being, giving you the tools and support you need to be the best version of yourself and embark on a career with endless possibilities.
**Eligibility to work**
In accordance with South African law, only applicants who are legally authorised to work in the SA will be considered for this position and the appointment will be made in line with the company's EE Plan.
**Disclaimer**
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.
Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.
Location:
ZAF Cape Town - 10 Rua, Da Gama St, Foreshore, Cape Town
Language Requirements:
Time Type:
Full time
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Inbound Customer Service Representative
Posted 21 days ago
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Job Description
Job Title: Inbound Customer Service Representative
Location: Cape Town CBD
Employment Type: Full-time
Experience Required: 0–3 years
Salary: R + Medical Aid + Provident Fund + Shift Allowance
OverviewBelieve Resourcing is hiring on behalf of our client, a leading company in the insurance industry, for the role of Customer Service Representative (Inbound Voice) . This role is perfect for individuals who thrive in a customer-focused environment, enjoy problem-solving, and want to build their career in a structured and supportive setting. You will be the first point of contact for policyholders, assisting them with billing transactions and technical support.
Key ResponsibilitiesHandle inbound calls from policyholders in a fast-paced contact center.
Process billing transactions including payments and
Inbound customer service representative
Posted today
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Job Description
German Customer Service Representative
Posted 5 days ago
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Job Description
APPLY TO OUR CUSTOMER SERVICE REPRESENTATIVE ROLE AT MANGO5!
Do you speak German (B2 level or higher )? Are you passionate about fashion and delivering exceptional service?
Mango5 is expanding! As we grow our dedicated Customer Care Team for a leading German fashion brand, we’re on the lookout for enthusiastic German-speaking Customer Service Representatives. If you're a confident communicator with a passion for helping people and creating memorable customer experiences, now is the perfect time to join our dynamic and fast-growing department!
KEY RESPONSIBILITIES:
ul>PERFORMANCE METRICS:
- Meet weekly targets for calls, mail, chats, and tasks.
- Adhere to standard operating procedures (SOPs) and maintain service quality.
- Deliver exceptional customer satisfaction, contributing to positive feedback.
- Meet punctuality and attendance requirements.
QUALIFICATIONS AND REQUIREMENTS:
Hard Skills:
- Fluency in the required customer language, read, write, and speak (German and English).
- Basic proficiency in English for internal communication.
- Previous experience in customer support or a related field is desirable.
Soft Skills:
- Strong customer focus and a genuine desire to help others.
- Friendly, patient, and supportive demeanor, able to handle challenging situations with grace.
- Excellent problem-solving skills, with a focus on achieving customer satisfaction.
- Ability to work collaboratively in a team environment and contribute positively to the company culture.
- Strong organizational skills and attention to detail.
WORKING HOURS:
- 9-hour shift (Shifted between 09:00 and 20:00)
- Monday to Saturday
- Dynamic Holidays roaster
- Transport provided
REMUNERATION PACKAGE:
-
REMUNERATION PACKAGE:
TOTAL EARNINGS: R25,500 - R30,000/month
(Includes: Basic Salary + Shift Allowance + Commission/)ADDITIONAL BENEFITS:
-
Medical Insurance
-
YouAssist (Emergency & Trauma Support)
-
LMS (Learning & Development Platform)
WHY JOIN US?
Be a part of Mango5's exciting journey in revolutionizing the customer service experience for a leading tech fashion brand. You'll have the opportunity to grow both personally and professionally in a dynamic, supportive environment that values excellence, integrity, and compassion.
APPLY NOW:
Ready to provide exceptional service and make an impact? Submit your detailed CV today! Due to high response volumes, if you match our criteria but do not hear back within two weeks, we will retain your CV in our talent pool for future opportunities.
English-speaking Customer Service Representative
Posted today
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Job Description
Greek speaking Customer Service Representative
Posted 366 days ago
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Job Description
We have an exciting career opportunity for a Greek speaking Customer Service Representative to join a prestigious airline brand in Cape Town, South Africa . This vital position requires an action-orientated, flexible problem-solver who will assist in resolving any customer facing problems. This is an amazing job opportunity for a Greek speaker looking to broaden their horizons, work for an exciting company and fall in love with South Africa. Join this multi-cultural work environment with colleagues from all over the world today!
Your key job responsibilities as the Greek speaking Customer Service Representative in Cape Town, South Africa :
Assist passengers with pre & post flight departure travel-related queries in customer relations department in Greek & English languagesWork on renowned airline reservations systems & handle outbound voice calls, written correspondence & other multimedia channels dailyFully paid product and systems training providedDaily interactions with international passengers with queries and complimentsRequired to meet specific key performance indicators and meet expected client service levelsRequirementsRequirements for this Greek speaking Customer Service Representative job in Cape Town, South Africa :
Native/Advanced level in Greek language: Verbal & Written skills essentialPermanent residence permit or South African ID holders onlyFlexibility to work shifts. Weekends may applyExcellent customer service skills essential. Experience in call centre or travel & tourism industry preferredExcellent Computer literacy & technical skillsKnowledge & experience on MS Office products & able to work on Windows-based operating systems. Previous experience on travel reservations systems is beneficialOwn transportNo criminal recordIf you meet the above requirements for this Greek speaking Customer Service Representative job in Cape Town, South Africa , we would like to hear from you!
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Senior Healthcare Customer Service Representative – Nights
Posted 1 day ago
Job Viewed
Job Description
Senior Healthcare Customer Service Representative – Nights — TTEC, Cape Town, Western Cape, South Africa. On-site role supporting USA customers, focused on delivering amazing customer experiences. Be part of an award-winning employment experience and company culture at TTEC.
What You’ll Be DoingYou are that person that everyone comes to for advice. You have excelled working in empathetic, people-service industries like hospitality, healthcare, or non-profits. You have a passion for helping others and giving them peace of mind. This position (more than a job. it's a calling) is the one for you as you’ll have ownership over resolving escalated or complex calls from people who need your support. You can make a difference in their lives, helping them with their crucial healthcare questions and concerns.
During a Typical Day, You’ll- Be answering incoming communications with sincere empathy from customers on diagnostic imaging, life care solutions, surgical or biomedical services
- Conduct research to provide answers for customers to resolve their issues
- Working hours that are designed to support USA customers. Therefore, the shifts could end as late as midnight local time.
- High school diploma or NQF Level 4
- A high degree of patience and empathy with a strong desire to make a difference in the lives of others
- Attentive listener with the ability to display understanding, sincere compassion and empathy towards customers while addressing their concerns
- You lead by example and work with your team to contribute to the overall success of your client program
- A solution-oriented mindset to ensure happy customers
- Ability to quickly learn new concepts and technologies, and proficient in using computer software and tools to support various tasks
- Transport provided in line with company and client requirements
- Leadership supportive of your career and professional development
- An inclusive culture and community minded organization where giving back is encouraged
- A global team of curious lifelong learners guided by our company values
- And we have a healthy benefits package based on your position that could include PTO, tuition reimbursement, health and wellness incentives
- Visit for more information.
We’re committed to ensuring you have the skills and support to be successful in your role throughout your career. From your first day in training, through individualized webcam-enabled, engagement and coaching, on into 1000s of free courses to support your career growth wherever that may take you. And we know that you bring with you the one necessary ingredient that can’t be taught – a caring and supportive nature that will shine through as you help customers. Our TTEC community is here for you as one dynamic, global family.
You'll report to a Team Lead. You'll contribute to the success of the customer experience and the overall success of the team.
About TTECOur business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.
TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way.
Job Details- Primary Location: Cape Town, Western Cape, South Africa
- Seniority level: Mid-Senior level
- Employment type: Full-time
- Job function: Other
- Industries: Outsourcing and Offshoring Consulting
Senior Healthcare Customer Service Representative Nights
Posted 16 days ago
Job Viewed
Job Description
br>What You’ll be Doing < r>You are that person that everyone comes to for advice. You have excelled working in empathetic, people-service industries like hospitality, healthcare, or non-profits. You have a passion for helping others and giving them peace of mind. This position (more than a job. it's a calling) is the one for you as you’ll have ownership over resolving escalated or complex calls from people who need your support. You can make a difference in their lives, helping them with their crucial healthcare questions and concerns. < r>
During a Typical Day, You’ll < r>
Be answering answer incoming communications with sincere empathy from customers on diagnostic imaging, life care solutions, surgical or biomedical services
Conduct research to provide answers for customers to resolve their issues
Working hours that are designed to support USA customers. Therefore, the shifts could end as late as midnight local time.
What You Bring to the Role
High school diploma or NQF Level 4
A high degree of patience and empathy with a strong desire to make a difference in the lives of others
Attentive listener with the ability to display understanding, sincere compassion and empathy towards customers while addressing their concerns
You lead by example and work with your team to contribute to the overall success of your client program
A solution-oriented mindset to ensure happy customers
Ability to quickly learn new concepts and technologies, and proficient in using computer software and tools to support various tasks
What You Can Expect
Transport provided in line with company and client requirements
Leadership supportive of your career and professional development
An inclusive culture and community minded organization where giving back is encouraged
A global team of curious lifelong learners guided by our company values
And we have a healthy benefits package based on your position that could include PTO, tuition reimbursement, health and wellness incentives
A Bit More About Your Role
We’re committed to ensuring you have the skills and support to be successful in your role throughout your career. From your first day in training, through individualized webcam-enabled, engagement and coaching, on into 1000s of free courses to support your career growth wherever that may take you. And we know that you bring with you the one necessary ingredient that can’t be taught – a caring and supportive nature that will shine through as you help customers. Our TTEC community is here for you as one dynamic, global family.
br>You'll report to a Team Lead. You'll contribute to the success of the customer experience and the overall success of the team.
About TTEC
Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.
TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way.
Lead Customer Service Representative, Full or Part Time
Posted 21 days ago
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Job Description
Join to apply for the Lead Customer Service Representative, Full or Part Time role at Circle K
Lead Customer Service Representative, Full or Part Time3 days ago Be among the first 25 applicants
Join to apply for the Lead Customer Service Representative, Full or Part Time role at Circle K
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Store : 2120 Juniper Lake Rd, West End, North Carolina 27376
Shift Availability
Flexible Availability
Job Type
Lead Customer Service Representative
We want you to join our team as a Customer Service Representative. If you have the desire to be challenged, work in a fast-paced, fun environment and to grow your career - look no further.
As a Lead Customer Service Representative, You Will Enjoy
- Medical, Vision, Dental, & Life Insurance/Short & Long Term Disability
- Flexible Schedules
- Weekly Pay
- Large, Stable Employer
- Fast Career Opportunities
- Work With Fun, Motivated People
- Task Variety
- Paid Comprehensive Training
- 401K With a Competitive Company Match
- Flexible Spending/Health Savings Accounts
- Tuition Reimbursement
You will greet customers, run the register, cashier, make purchase suggestions and sometimes work with our food program. You will also gain entry level management experience by leading shifts on a regular basis. There is never a dull moment as you will be working around the store (inside and out) in many different areas to help maintain our high standards for store appearance and provide fast and friendly service to our customers. Provide regular and predicable onsite attendance.
You will interact with many customers daily, all while working with a fun, energetic team accomplishing daily tasks around the store!
You Are Good At
- Selling products to customers
- Providing excellent customer care
- Communication and friendly conversation
- Performing at a quick pace while having fun
- Working as part of a team to accomplish daily goals
- Coming up with great ideas to solve problems
- Thinking quickly and offering suggestions
- Leading a team of employees
- Entry level employee supervision
- Retail and customer service experience
- Entry level management experience
- Sales associate or cashiering experience
- High School Diploma or equivalent
- Motivation to advance in your career!
- Willingness to learn and have fun!
- Ability to stand and/or walk for up to 8 hours
- Lift and/or carry up to 30 pounds from ground to overhead up to 30 minutes in a shift
- Occasionally lift and/or carry up to 60 pounds from ground to waist level
- Push/pull with arms up to a force of 20 pounds
- Bend at the waist with some twisting up to one hour a shift
- Grasp, reach and manipulate objects with hands. This handwork requires eye-hand coordination, and may require climbing a ladder to store and retrieve materials or place and remove signs
The Company complies with the Americans with Disabilities Act (the ADA) and all state and local disability laws. Applicants with disabilities may be entitled to a reasonable accommodation under the terms of the ADA and certain state or local laws as long as it does not impose an undue hardship on the Company. Please inform the Company’s Human Resources Representative if you need assistance completing any forms or to otherwise participate in the application process.
Click below to review information about our company's use of the federal E-Verify program to check work eligibility:
In English
In Spanish Seniority level
- Seniority level Mid-Senior level
- Employment type Part-time
- Job function Other
- Industries Retail
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Customer Service Representative - Remote Shift Leader / Customer Experience Representative Customer Service Representative - State Farm Agent Team MemberSanford, NC $42,000.00-$52,000.00 5 months ago
Lead Customer Service Representative, Full or Part Time Lead Customer Service Representative, Full or Part Time Lead Customer Service Representative, Full or Part Time Lead Customer Service Representative, Full or Part Time Temporary Consumer Affairs Representative Lead Customer Service Representative, Full or Part Time Lead Customer Service Representative, Full or Part Time Lead Customer Service Representative, Full or Part Time Lead Customer Service Representative, Full or Part Time Lead Customer Service Representative, Full or Part TimeWe’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
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