1,937 Customer Service Representative jobs in South Africa

Job Description

Posted Friday, August 29, 2025, 11:00 PM

Advanced Call Center Technologies

Job Description

Call Center Representative - Agent

Reports To: Operations Supervisor

Department: Operations

FLSA Status: Non-exempt

Summary:

Customer Service Representatives use their excellent communication and interpersonal skills with customers. In this role you will receive inbound calls from consumers for assistance with billing inquiries, payments, credits, fraud alerts, internet and cell phone services, and mortgage servicing. Customer Service Representatives are problem solvers with good negotiation skills who are self-driven and motivated to meet individual service and sales goals.

Essential Duties and Responsibilities:

• Responds promptly to customer needs; solicits customer feedback to improve service; responds to requests for service and assistance.
• Maintains confidentiality; listens to others without interrupting; keeps emotions under control; remains open to others' ideas and tries new things.
• Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; responds quickly and effectively to customer questions.

• Multi tasks to document while speaking with the consumer.

• Demonstrates accuracy and thoroughness; looks for ways to improve and promote quality; applies feedback to improve performance; monitors own work to ensure quality. Meets clients' specific quality standards.

• Meets productivity standards; completes work in timely manner; strives to increase productivity; works quickly.
• Promotes positive interactions with others through effective communication with customers and team members. This includes real-time interaction with leaders for coaching and feedback, verbal engagement with customers, and collaboration with team members and escalation departments. These interactions may be face-to-face as required by business needs.
• Regular, predictable, and reliable attendance is critical to success in this role.
• Follows instructions, responds to management direction; takes responsibility for own actions; keeps commitments; commits to long hours of work when necessary to reach goals; completes tasks on time or notifies appropriate person with an alternate plan.
• Other duties as requested by management

Competency:

To perform the job successfully, an individual should demonstrate the following competencies:

• Data Entry Accuracy – Good attention to detail and basic computer skills
• Communication Skills - Clear communication with employees and customers
• Background Check – Must be able to successfully pass a criminal background check

Education and/or Experience:

• High School Diploma or GED required
• Previous call center experience or assisting customers preferred

Computer Skills:

To perform this job successfully, an individual must have knowledge of:

• Good typing skills
• Ability to navigate multiple computer screens and applications

~CB

ACT provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, ACT complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. ACT expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of ACT's employees to perform their job duties may result in discipline up to and including discharge.

Job Details

Job Family

Production

Pay Type

Salary

Johannesburg, South Africa

Company Description

CareerBox Africa is dedicated to building careers for the youth, recognizing that the first step toward employment can lead to lifelong opportunities and growth. We focus on providing resources and support to help individuals secure meaningful employment and advance their careers. Our mission is to create economic growth and uplift communities through sustainable job placements.

Role Description

This is a full-time on-site role for a Customer Service Representative located in Durban. The Customer Service Representative will be responsible for addressing customer inquiries, resolving issues, providing support, and ensuring customer satisfaction. Daily tasks include handling customer interactions across various channels, maintaining customer records, and collaborating with team members to enhance the overall customer experience.

Qualifications

• Customer Service, Customer Support, and Customer Satisfaction skills
• Experience in enhancing Customer Experience
• Excellent communication and interpersonal skills
• Strong problem-solving and multitasking abilities
• Ability to work effectively in a team environment
• Previous experience in a customer-facing role is a plus
• High school diploma or equivalent
• Sebastian

HOW TO APPLY IS BELOW

Outbound Customer Service Representative – Full-Time, Remote | Fluent English | 150 Calls/Day | Long-Term, Secure Role

Are you confident on the phone, fluent in English, and looking for a
secure, long-term position
with a
credible, growing UK company
?

We're hiring a
Full-Time Outbound Customer Service Representative
to join our team in a
stable, remote role
.

You'll be making daily outbound calls to engaged leads and clients — no cold calling — and delivering excellent service that maintains our
trusted brand reputation
.

This is your chance to build a
long-term career
in a company that values professionalism, consistency, and genuine customer care.

What You'll Be Doing:

• Making
  150 outbound calls per day
  to follow up with warm leads and existing clients (scripts provided)
• Answering questions clearly, confidently, and professionally
• Representing our brand with an
  outstanding telephone manner
  and credibility
• Logging call outcomes and updating our CRM system accurately
• Booking appointments and escalating queries when needed
• Ensuring every interaction leaves a
  positive, lasting impression

You're Ideal for This Role If You:

• Are
  fluent in English
  with a clear, confident speaking voice
• Have experience in
  outbound calling
  or high-volume customer service
• Can manage
  150+ calls per day
  while staying calm, focused, and friendly
• Are highly organised, reliable, and take pride in being the
  first point of contact
• Want a
  secure, long-term position
  with a
  credible and professional company
• Have a quiet, dedicated work-from-home space and strong internet connection

What You Get:

• Competitive monthly salary
• 100% Remote | Work from anywhere with stable internet
• Full-Time | 5 days per week | 15 paid holidays per year
• A
  secure, long-term role
  with consistent work and supportive leadership
• Full training, scripts, and ongoing support provided
• Be part of a
  credible UK company
  known for excellence and professionalism

How to Apply - 2 steps:

1. Send your
   CV to

Subject: Customer Service Role – (Your Name)
3. Record a
short voice note on whatsapp (1-2 mins)
introducing yourself and answering:

"Why are you the right person for this long-term customer service role?"

whatsapp this to

We're hiring now. If you're ready for a
stable, secure, and rewarding role
in a
trusted company
— apply today.

The ideal candidate loves talking to people and proactively solving issues. You will be responsible for converting customers into passionate evangelists For Kara Healthcare updates please follow our page:

To follow our CEO for further updates on LinkedIn click on this link: Nitesh Somani CEO

Responsibilities

• Communicate with customers via phone, email and chat
• Provide knowledgeable answers to questions about our care homes, pricing and availability
• Work with internal departments to meet customer's needs
• Data entry in various platforms

Qualifications

• At least 1 - 3 years' of relevant work experience
• Excellent phone etiquette and excellent verbal, written, and interpersonal skills
• Ability to multi-task, organize, and prioritize work

ISTA Personnel Solutions SA is a dynamic and fast-growing BPO company based in South Africa, specializing in providing top-tier operational support to U.S.-based organizations. We are not a recruitment agency—we are a dedicated extension of our clients' teams, delivering high-quality service with precision, efficiency, and a personal touch.

We are hiring

Our U.S.-based client connects nurses with shifts at various nursing homes (long-term care facilities) through an app-based scheduling platform. They are looking for a Customer Service Representative to provide support and resolve any issues that may arise.

Working hours:

• Night shift: 11:00pm – 7:00am (SA time)
• 5 shifts per week, including weekends (you will typically be off for 2 days during the week)
• You may be required to work one or two 12-hour shifts over weekends on a rotational basis
• Total: 40 hours per week

PLEASE NOTE:

• Internet Requirements: A fixed fibre line with a minimum speed of 25 Mbps (upload & download) and the ability to support a wired Ethernet connection is mandatory. Applicants without a fixed fibre line cannot be considered.
• Power Backup: A reliable power backup solution is required to manage load shedding and power outages. Applicants without a power backup cannot be considered.

Job Responsibilities:

• Help nurses and care facilities use the app and answer any questions they have
• Assist with account setup, shift bookings, and general support
• Fix or report any problems users experience with the app
• Respond to urgent issues like last-minute cancellations
• Communicate clearly via chat, email, or phone
• Keep records of all support conversations
• Work with the team to improve the user experience

• At least 1 year of experience in a customer service or support role
• Stable work history with consistent employment
• Strong written English and typing speed
• Must be comfortable working night shifts (11pm–7am SA time) and weekends
• Confident computer skills and ability to learn new systems quickly

Required Skills:

• Excellent communication skills (written and verbal)
• Problem-solving ability – quickly understand and resolve user issues
• Tech-savvy – comfortable using apps, online tools, and troubleshooting basic technical issues
• Empathy and patience – especially when assisting nurses or clients in stressful situations
• Attention to detail – accurately log support interactions and spot issues early
• Time management – stay organized during night shifts and handle multiple tasks
• Customer-first mindset – always aiming to provide a helpful and positive experience
• Team collaboration – share feedback and work with others to improve service
• Adaptability – flexible in handling changing priorities or urgent situations

If you are not contacted within 14 working days, please consider your application unsuccessful.

Remote Customer Service Representative (South Africa)

Position:
Remote Customer Service Representative

Location:
Work from Home (South Africa)

Type:
Full-Time

Reports to:
Customer Service Team Leader

About the Role:

We are looking for a friendly and solution-driven
Customer Service Representative
to handle inbound and outbound communications with our clients. You will be responsible for resolving inquiries, providing accurate information, and ensuring a smooth customer journey.

Key Responsibilities:

• Answer customer inquiries via phone, email, or chat in a professional manner.
• Provide accurate information about services, pricing, and availability.
• Handle customer complaints and solve them.
• Record customer interactions in CRM and follow up when needed.
• Collaborate with dispatch and operations teams for issue resolution.
• Maintain service quality standards and meet response time targets.

Requirements:

• Previous experience in customer service, call center, or similar role is preferable.
• Strong problem-solving skills and a customer-first attitude.
• Excellent English communication skills (written and verbal B2-C2).
• Comfortable using CRM systems and online chat platforms.
• Reliable high-speed internet connection (
  minimum 30 Mbps
  ).
• Suitable remote work environment: desk, computer with keyboard, headset/headphones, or laptop.
• You have to be
  Sole Proprietor
  or
  Private Company
  for service agreement.

What we offer:

• 100% Remote Work
  – Work from the comfort of your home, with flexible schedules tailored for work–life balance.
• Training & Support
  – Full onboarding and continuous learning to ensure your success, even if you're new to customer service.
• Career Growth
  – Clear development paths and opportunities to grow into senior or leadership roles.
• International Experience
  – Work with global clients in the US service industry (locksmith, HVAC, pest control, handyman, delivery, and more).
• Team Culture
  – Join a supportive, multicultural team where your voice matters and collaboration is key.
• Competitive Salary
  – Monthly compensation aligned with South African market standards, plus performance-based bonuses. (2.5$/hour+)
• Extra Perks
  – Paid time off, referral bonus program, and recognition for top performers.
• Tools Provided
  – Access to our company software and all necessary systems—easy to use and fully remote-ready.

Our client is an all-in-one social media management platform that helps businesses streamline their social media strategies. They provide a comprehensive suite of tools that enable users to schedule posts, engage with audiences, analyze performance, and manage multiple social media accounts from one central platform. With a focus on simplicity, efficiency, and growth, the company empowers businesses to elevate their social media presence and optimize their digital marketing efforts.

Location
Fully-Remote (Work from Home), 9 AM - 5 PM EST

Role Overview
As a Technical Customer Service Representative, you will be the first point of contact for clients experiencing technical issues. Your role will involve troubleshooting and resolving technical problems efficiently via email and live video calls. The ideal candidate will be proactive, detail-oriented, and have strong problem-solving skills, with the ability to independently research and resolve issues. This is a client-facing role where your technical expertise, clear communication, and friendly, professional demeanor will be key to providing exceptional support.

Key Responsibilities

• Technical Support & Troubleshooting

• Respond to client inquiries and technical issues via email, providing clear and detailed solutions.

• Troubleshoot technical problems, ensuring prompt resolution without escalating to the development team whenever possible.
• Conduct live video calls with clients to provide real-time troubleshooting and support.

• Document client interactions and resolutions, ensuring that all issues are logged for future reference.

• Customer Interaction & Relationship Management

• Maintain excellent client-facing communication, providing timely responses and setting clear expectations for issue resolution.

• Handle difficult or sensitive client interactions with professionalism, ensuring client satisfaction throughout the support process.

• Build and maintain strong relationships with clients through proactive engagement and ongoing support.

• Problem-Solving & Initiative

• Take initiative in seeking answers and resolving issues, using available resources and conducting research to solve problems effectively and proactively.

• Collaborate with other teams as needed, but strive to resolve issues independently before escalating to higher-level technical teams.

• Communication & Team Collaboration

• Maintain clear, concise, and effective communication with clients, ensuring all technical solutions are well-explained.

• Work closely with internal teams to share feedback and insights, improving overall customer support and product offerings.

Qualifications

• Experience & Skills

• 2+ years of experience in a technical customer service or support role, preferably in the tech or SaaS industry.

• Proven experience troubleshooting and resolving technical issues independently.
• Strong verbal and written communication skills in English, with the ability to explain complex technical issues clearly.
• Comfortable with live video calls and client-facing communication, maintaining a friendly and professional demeanor.
• Ability to handle multiple client inquiries simultaneously while maintaining a high level of service.

• Experience with customer support tools and ticketing systems is a plus.

• Attributes

• Charismatic and friendly, with a strong client-facing presence.

• Detail-oriented and proactive, with a passion for problem-solving.
• A commitment to growth, both professionally and in alignment with the company's vision.
• Longevity in previous roles is important, demonstrating reliability, commitment to growth, and a strong work ethic.

What Success Looks Like

• Timely resolution of client technical issues, with minimal escalation to the development team.
• High client satisfaction and positive feedback on support interactions.
• Efficient use of resources and independent problem-solving that leads to quicker resolutions.
• Strong, ongoing relationships with clients, fostering loyalty and trust in the company's support team.

Opportunity
This is an exciting opportunity to grow with a company that is committed to innovation and customer satisfaction. If you have a passion for problem-solving, a strong technical background, and the ability to communicate effectively with clients, apply today to join a team dedicated to excellence in customer support.

Application Process
To be considered for this role these steps need to be followed:

• Fill in the application form
• Record a video showcasing your skill sets

An exciting opportunity presents itself for an experienced Customer Service Representative to join the SIYAKA brand, in Durban, KwaZulu-Natal, South Africa.

The overall responsibility of this role is to manage allocated client accounts, ensuring maximum operational efficiencies, maintaining the brands market place standards and experience.

Duties & Responsibilities include but are not limited to:

• process and track orders
• facilitate project processes
• manage client stock inventory and forecasts
• facilitate client enquires
• uphold communication procedures, guidelines and policies
• support the business development dep. administratively
• build and maintain impactful and lasting client relationships

Education and Experience required:

• any training/ qualification in business administration or project management is advantageous
• minimum 3-5 year experience in the printing and packaging industry
• sound knowledge and expertise in CRM/ customer service environment

Skills required:

• highly-effective verbal and written communication and interpersonal/soft skills
• attention-to-detail
• proactive/ resilient/ adaptable
• project management
• time management
• logical and solution driven
• organizational and systematically orientated
• hygienic and well-groomed
• customer centric cultured
• efficient at multi-tasking/ performance driven in a fast pace and pressurizing environment

Interested candidates who meet the above requirements are invited to submit their detailed curriculum vitae to

Please note that only shortlisted candidates will be contacted, if you have not obtained feedback upon your application within 14 working days please assume that your application has not been successful.

We believe we can develop the technology and gain the know-how to make a difference. It's a big responsibility, and we are committed to making an impactful positive change. We need your skills, curiosity, and drive for change to fulfil our goal. Together, we enable our customers to produce the materials and technology needed for a better future.

Come see the FLSmidth difference.

Purpose of the role

Focuses on customer support

Your responsibilities

• Develops customer contacts to build long-term relationships with customers
• Responds to low to medium complexity technical inquiries, equipment installation, providing technical product specifications etc.
• Provides responses to customer inquiries based on pre-determined scripts and other response guidance tools
• Receives and assigns claims to colleagues, minimizing potential negative impact towards our customer
• Interacts with clients to resolve order and delivery issues
• Follows op on service contracts.
• Recommends alternative products or services
• Keeps CRM updated in collaboration with other stakeholders
• Work Environment: Typically located in a call center environment
• This position is not compensated based on achievement of sales targets
• Promotes a culture of personal and team safety, including others who may be affected by the company's operational activities

What you bring.

• Degree
• Minimum 3-5 years working experience in a sales or customer service management role.
• Good communication skills will be required for this role.
• Deep knowledge of the PC&V products will be an added advantage.
• Experience with account management is required for this role.
• Knowledge of West Africa mining terrain will be an added advantage.
• French speaking will be an added advantage.
• Must be a computer literate and ability to do PowerPoint presentations, analyze data and knowledge of sales management tools will be needed for this role.