4,189 Customer Service Representative jobs in South Africa

Hi Thank you for taking the time to read this job posting. My name is Riggs Powell, and I am the Owner of Units of Utah, based in beautiful Salt Lake City, Utah. UNITS is a national brand and we have been operating in Utah since 2008. Our goal is to grow significantly over the next couple of years and we need someone to help with our back office work. This role is crucial to the success of our business. I would encourage you to take a moment to read through this job posting and if you feel like you'd be a good fit or want to learn more, please reach out to me as I'd love to meet you.

Customer Service Representative (CSR) Position Description and Overview :

A UNITS CSR is an energetic, professional, outgoing self-starter who has excellent
sales
skills, and is a team player who works well with others. This individual will use their superb marketing and customer service skills to provide and maintain our 5-Star service and reputation. He/she aggressively contributes to profitability by developing and maintaining mutually beneficial business relationships and being committed to customer satisfaction. The CSR pays close attention to detail and has light bookkeeping and computer skills. Candidates will provide outstanding customer service including assessing and resolving customer problems, and professionally handling telephone and on-line inquiries. Logistics planning experience preferred.

Essential Duties and Responsibilities

• Assist callers with answers to questions regarding moving and portable storage, pricing, services, and merchandise.

• Follow-up on inbound on-line quote requests quickly to drive business growth and provide excellent, local customer service.

• Enter reservations and maintain accurate customer information database for scheduling, estimates, and billing purposes.

• Communicate and coordinate with delivery specialist(s) to assure alignment with customer needs.

• Daily logistics planning in concert with delivery specialist(s) for scheduling and optimization.

• Call on potential residential and commercial clients to promote the franchisee.

• Handle customer issues and possess the ability to problem-solve ensuring high customer satisfaction and the advancement of the UNITS brand.

• Become knowledgeable about UNITS equipment, products, and services, and serve as a credible and effective representative of the brand.

• Clerical duties such as paperwork, responding to emails and assisting other employees.

• General office and warehouse management duties as needed

Requirements

• Perfect english

• Ability to study and understand the local culture and geographic region we service (The state of Utah)

• Ability to work 8 am- 5 pm Monday- Saturday. (You will have days off in there, but that is when we are open)

•
High-energy, 'can do' attitude, ready to jump in where ever needed and wear many hats

• Well organized with the ability to manage multiple tasks, set priorities, and problem solve to exceed

customer expectations

• Excellent communication skills, written and verbal, especially the ability to succinctly and persuasively describe the UNITS products and services to prospective customers

• Must be able to work both as a team player and independently to meet company goals and achieve

success.

Qualifications

• High School diploma, or equivalent preferred

• Prior customer service experience within the service industry preferred

• Proficient in Windows & Google applications - i.e. Word, Excel, PowerPoint, Sheets, Gmail

• Clear background check

Compensation Details

• Pay Range: $8-10 USD/Hour base pay depending on experience, performance incentives will be paid on top of base pay.

Company Description

CareerBox Africa is dedicated to building careers for the youth, recognizing that the first step toward employment can lead to lifelong opportunities and growth. We focus on providing resources and support to help individuals secure meaningful employment and advance their careers. Our mission is to create economic growth and uplift communities through sustainable job placements.

Role Description

This is a full-time on-site role for a Customer Service Representative located in Durban. The Customer Service Representative will be responsible for addressing customer inquiries, resolving issues, providing support, and ensuring customer satisfaction. Daily tasks include handling customer interactions across various channels, maintaining customer records, and collaborating with team members to enhance the overall customer experience.

Qualifications

• Customer Service, Customer Support, and Customer Satisfaction skills
• Experience in enhancing Customer Experience
• Excellent communication and interpersonal skills
• Strong problem-solving and multitasking abilities
• Ability to work effectively in a team environment
• Previous experience in a customer-facing role is a plus
• High school diploma or equivalent
• Sebastian

The ideal candidate loves talking to people and proactively solving issues. You will be responsible for converting customers into passionate evangelists

Responsibilities

• Communicate with customers via phone, email and chat
• Provide knowledgeable answers to questions about product, pricing and availability
• Work with internal departments to meet customer's needs
• Data entry in various platforms

Qualifications

• At least 1 - 3 years' of relevant work experience
• Excellent phone etiquette and excellent verbal, written, and interpersonal skills
• Ability to multi-task, organize, and prioritize work

HOW TO APPLY IS BELOW

Outbound Customer Service Representative – Full-Time, Remote | Fluent English | 150 Calls/Day | Long-Term, Secure Role

Are you confident on the phone, fluent in English, and looking for a
secure, long-term position
with a
credible, growing UK company
?

We're hiring a
Full-Time Outbound Customer Service Representative
to join our team in a
stable, remote role
.

You'll be making daily outbound calls to engaged leads and clients — no cold calling — and delivering excellent service that maintains our
trusted brand reputation
.

This is your chance to build a
long-term career
in a company that values professionalism, consistency, and genuine customer care.

What You'll Be Doing:

• Making
  150 outbound calls per day
  to follow up with warm leads and existing clients (scripts provided)
• Answering questions clearly, confidently, and professionally
• Representing our brand with an
  outstanding telephone manner
  and credibility
• Logging call outcomes and updating our CRM system accurately
• Booking appointments and escalating queries when needed
• Ensuring every interaction leaves a
  positive, lasting impression

You're Ideal for This Role If You:

• Are
  fluent in English
  with a clear, confident speaking voice
• Have experience in
  outbound calling
  or high-volume customer service
• Can manage
  150+ calls per day
  while staying calm, focused, and friendly
• Are highly organised, reliable, and take pride in being the
  first point of contact
• Want a
  secure, long-term position
  with a
  credible and professional company
• Have a quiet, dedicated work-from-home space and strong internet connection

What You Get:

• Competitive monthly salary
• 100% Remote | Work from anywhere with stable internet
• Full-Time | 5 days per week | 15 paid holidays per year
• A
  secure, long-term role
  with consistent work and supportive leadership
• Full training, scripts, and ongoing support provided
• Be part of a
  credible UK company
  known for excellence and professionalism

How to Apply - 2 steps:

1. Send your
   CV to

Subject: Customer Service Role – (Your Name)
3. Record a
short voice note on whatsapp (1-2 mins)
introducing yourself and answering:

"Why are you the right person for this long-term customer service role?"

whatsapp this to

We're hiring now. If you're ready for a
stable, secure, and rewarding role
in a
trusted company
— apply today.

ISTA Personnel Solutions SA is a dynamic and fast-growing BPO company based in South Africa, specializing in providing top-tier operational support to U.S.-based organizations. We are not a recruitment agency—we are a dedicated extension of our clients' teams, delivering high-quality service with precision, efficiency, and a personal touch.

We are hiring

Our U.S.-based client connects nurses with shifts at various nursing homes (long-term care facilities) through an app-based scheduling platform. They are looking for a Customer Service Representative to provide support and resolve any issues that may arise.

Working hours:

• Night shift: 11:00pm – 7:00am (SA time)
• 5 shifts per week, including weekends (you will typically be off for 2 days during the week)
• You may be required to work one or two 12-hour shifts over weekends on a rotational basis
• Total: 40 hours per week

PLEASE NOTE:

• Internet Requirements: A fixed fibre line with a minimum speed of 25 Mbps (upload & download) and the ability to support a wired Ethernet connection is mandatory. Applicants without a fixed fibre line cannot be considered.
• Power Backup: A reliable power backup solution is required to manage load shedding and power outages. Applicants without a power backup cannot be considered.

Job Responsibilities:

• Help nurses and care facilities use the app and answer any questions they have
• Assist with account setup, shift bookings, and general support
• Fix or report any problems users experience with the app
• Respond to urgent issues like last-minute cancellations
• Communicate clearly via chat, email, or phone
• Keep records of all support conversations
• Work with the team to improve the user experience

• At least 1 year of experience in a customer service or support role
• Stable work history with consistent employment
• Strong written English and typing speed
• Must be comfortable working night shifts (11pm–7am SA time) and weekends
• Confident computer skills and ability to learn new systems quickly

Required Skills:

• Excellent communication skills (written and verbal)
• Problem-solving ability – quickly understand and resolve user issues
• Tech-savvy – comfortable using apps, online tools, and troubleshooting basic technical issues
• Empathy and patience – especially when assisting nurses or clients in stressful situations
• Attention to detail – accurately log support interactions and spot issues early
• Time management – stay organized during night shifts and handle multiple tasks
• Customer-first mindset – always aiming to provide a helpful and positive experience
• Team collaboration – share feedback and work with others to improve service
• Adaptability – flexible in handling changing priorities or urgent situations

If you are not contacted within 14 working days, please consider your application unsuccessful.

The ideal candidate loves talking to people and proactively solving issues. You will be responsible for converting customers into passionate evangelists For Kara Healthcare updates please follow our page:

To follow our CEO for further updates on LinkedIn click on this link: Nitesh Somani CEO

Responsibilities

• Communicate with customers via phone, email and chat
• Provide knowledgeable answers to questions about our care homes, pricing and availability
• Work with internal departments to meet customer's needs
• Data entry in various platforms

Qualifications

• At least 1 - 3 years' of relevant work experience
• Excellent phone etiquette and excellent verbal, written, and interpersonal skills
• Ability to multi-task, organize, and prioritize work

Remote Customer Service Representative (South Africa)

Position:
Remote Customer Service Representative

Location:
Work from Home (South Africa)

Type:
Full-Time

Reports to:
Customer Service Team Leader

About the Role:

We are looking for a friendly and solution-driven
Customer Service Representative
to handle inbound and outbound communications with our clients. You will be responsible for resolving inquiries, providing accurate information, and ensuring a smooth customer journey.

Key Responsibilities:

• Answer customer inquiries via phone, email, or chat in a professional manner.
• Provide accurate information about services, pricing, and availability.
• Handle customer complaints and solve them.
• Record customer interactions in CRM and follow up when needed.
• Collaborate with dispatch and operations teams for issue resolution.
• Maintain service quality standards and meet response time targets.

Requirements:

• Previous experience in customer service, call center, or similar role is preferable.
• Strong problem-solving skills and a customer-first attitude.
• Excellent English communication skills (written and verbal B2-C2).
• Comfortable using CRM systems and online chat platforms.
• Reliable high-speed internet connection (
  minimum 30 Mbps
  ).
• Suitable remote work environment: desk, computer with keyboard, headset/headphones, or laptop.
• You have to be
  Sole Proprietor
  or
  Private Company
  for service agreement.

What we offer:

• 100% Remote Work
  – Work from the comfort of your home, with flexible schedules tailored for work–life balance.
• Training & Support
  – Full onboarding and continuous learning to ensure your success, even if you're new to customer service.
• Career Growth
  – Clear development paths and opportunities to grow into senior or leadership roles.
• International Experience
  – Work with global clients in the US service industry (locksmith, HVAC, pest control, handyman, delivery, and more).
• Team Culture
  – Join a supportive, multicultural team where your voice matters and collaboration is key.
• Competitive Salary
  – Monthly compensation aligned with South African market standards, plus performance-based bonuses. (2.5$/hour+)
• Extra Perks
  – Paid time off, referral bonus program, and recognition for top performers.
• Tools Provided
  – Access to our company software and all necessary systems—easy to use and fully remote-ready.

Our client is an all-in-one social media management platform that helps businesses streamline their social media strategies. They provide a comprehensive suite of tools that enable users to schedule posts, engage with audiences, analyze performance, and manage multiple social media accounts from one central platform. With a focus on simplicity, efficiency, and growth, the company empowers businesses to elevate their social media presence and optimize their digital marketing efforts.

Location
Fully-Remote (Work from Home), 9 AM - 5 PM EST

Role Overview
As a Technical Customer Service Representative, you will be the first point of contact for clients experiencing technical issues. Your role will involve troubleshooting and resolving technical problems efficiently via email and live video calls. The ideal candidate will be proactive, detail-oriented, and have strong problem-solving skills, with the ability to independently research and resolve issues. This is a client-facing role where your technical expertise, clear communication, and friendly, professional demeanor will be key to providing exceptional support.

Key Responsibilities

• Technical Support & Troubleshooting

• Respond to client inquiries and technical issues via email, providing clear and detailed solutions.

• Troubleshoot technical problems, ensuring prompt resolution without escalating to the development team whenever possible.
• Conduct live video calls with clients to provide real-time troubleshooting and support.

• Document client interactions and resolutions, ensuring that all issues are logged for future reference.

• Customer Interaction & Relationship Management

• Maintain excellent client-facing communication, providing timely responses and setting clear expectations for issue resolution.

• Handle difficult or sensitive client interactions with professionalism, ensuring client satisfaction throughout the support process.

• Build and maintain strong relationships with clients through proactive engagement and ongoing support.

• Problem-Solving & Initiative

• Take initiative in seeking answers and resolving issues, using available resources and conducting research to solve problems effectively and proactively.

• Collaborate with other teams as needed, but strive to resolve issues independently before escalating to higher-level technical teams.

• Communication & Team Collaboration

• Maintain clear, concise, and effective communication with clients, ensuring all technical solutions are well-explained.

• Work closely with internal teams to share feedback and insights, improving overall customer support and product offerings.

Qualifications

• Experience & Skills

• 2+ years of experience in a technical customer service or support role, preferably in the tech or SaaS industry.

• Proven experience troubleshooting and resolving technical issues independently.
• Strong verbal and written communication skills in English, with the ability to explain complex technical issues clearly.
• Comfortable with live video calls and client-facing communication, maintaining a friendly and professional demeanor.
• Ability to handle multiple client inquiries simultaneously while maintaining a high level of service.

• Experience with customer support tools and ticketing systems is a plus.

• Attributes

• Charismatic and friendly, with a strong client-facing presence.

• Detail-oriented and proactive, with a passion for problem-solving.
• A commitment to growth, both professionally and in alignment with the company's vision.
• Longevity in previous roles is important, demonstrating reliability, commitment to growth, and a strong work ethic.

What Success Looks Like

• Timely resolution of client technical issues, with minimal escalation to the development team.
• High client satisfaction and positive feedback on support interactions.
• Efficient use of resources and independent problem-solving that leads to quicker resolutions.
• Strong, ongoing relationships with clients, fostering loyalty and trust in the company's support team.

Opportunity
This is an exciting opportunity to grow with a company that is committed to innovation and customer satisfaction. If you have a passion for problem-solving, a strong technical background, and the ability to communicate effectively with clients, apply today to join a team dedicated to excellence in customer support.

Application Process
To be considered for this role these steps need to be followed:

• Fill in the application form
• Record a video showcasing your skill sets

The ideal candidate loves talking to people and proactively solving problems You will be responsible for making customers happy

Our clients include service businesses, manufacturing companies, real estate companies, private equity firms, tech companies, e-commerce companies and more

Responsibilities

• Communicate with customers via phone, email and chat.
• Provide knowledgeable answers to questions about product, pricing and availability.
• Work with internal departments to meet customer's needs.
• Data entry in various platforms.
• Administrative tasks.
• Work US business hours.

Qualifications

• Sales experience and comfort.
• Typing at least 50 words per minute.
• 1-5 years of customer service experience.
• Knowledge of Google Workspace and various customer relationship management softwares.
• Excellent phone etiquette and excellent verbal, written, and interpersonal skills.
• Ability to multi-task, organize, and prioritize work.

Compensation:

R2000-R35000 per month depending on skill and experience.

Additional requirements:

• Quite and professional home office.
• Fast, reliable computer and second monitor.
• Internet speed faster than 50 mbs.