365 Customer Service Representative jobs in South Africa

Join to apply for the Customer Service Representative role at Concentrix Limited Company

Join to apply for the Customer Service Representative role at Concentrix Limited Company

Job Description

salary of R9,524.

• Have a minimum of 6 months international Contact Centre experience (essential)
• Have a minimum of 6 months target driven sales experience (essential) OR have a minimum of 12 months local telecommunication Contact Centre experience
• Matric
• Ability to work shifts aligned to US business hours (Night shift)
• Proficient in English verbal communication
• Are self-motivated and highly responsible
  
  

• Have a minimum of 6 months international Contact Centre experience (essential)
• Have a minimum of 6 months target driven sales experience (essential) OR have a minimum of 12 months local telecommunication Contact Centre experience
• Matric
• Ability to work shifts aligned to US business hours (Night shift)
• Proficient in English verbal communication
• Are self-motivated and highly responsible
  
  

• A monthly salary of R9,524(including campaign & night-shift allowances) T&Cs apply
• Fantastic Employee Assistance Programme (EAP)
• Additional bonus earning potential up to R4,500
• Medical aid for main member/Medical Insurance for main member and two dependents
• Subsidized transport
• Provident/Pension Fund
  
  

• Taking ownership of high profile, escalated cases from beginning to resolution
• Manage work order within business SLA's
• Consistently applying agreed behavioural and compliance standards
• Sharing knowledge and skills with other members of the team
• Communicating new information that is relevant to the campaign to colleagues, customers and managers
• Developing and maintaining current knowledge of the campaign
• Ensuring first contact resolution at all times
• Protecting information security and taking responsibility for highlighting any issues that you are made aware of by using the correct processes
• Providing excellent customer experiences at all times
• Verifying and updating customer information
• Proactively offer solutions to any issues or concerns that customers might face
  
  

• Seniority level Entry level

• Employment type Full-time

• Job function Other
• Industries IT Services and IT Consulting

Referrals increase your chances of interviewing at Concentrix Limited Company by 2x

Get notified about new Customer Service Representative jobs in Johannesburg, Gauteng, South Africa .

Johannesburg, Gauteng, South Africa 5 hours ago

Kempton Park, Gauteng, South Africa 1 week ago

Johannesburg, Gauteng, South Africa 1 week ago

City of Johannesburg, Gauteng, South Africa 2 weeks ago

Johannesburg Metropolitan Area 5 days ago

Johannesburg, Gauteng, South Africa 2 days ago

Kempton Park, Gauteng, South Africa 3 days ago

Sandton, Gauteng, South Africa 3 days ago

Johannesburg, Gauteng, South Africa 3 days ago

Brakpan, Gauteng, South Africa 1 week ago

Sandton, Gauteng, South Africa 3 days ago

Johannesburg Metropolitan Area 8 hours ago

Sandton, Gauteng, South Africa 2 weeks ago

Johannesburg, Gauteng, South Africa 4 hours ago

Johannesburg, Gauteng, South Africa 4 hours ago

Johannesburg, Gauteng, South Africa 3 days ago

City of Johannesburg, Gauteng, South Africa 2 weeks ago

Johannesburg, Gauteng, South Africa 1 week ago

Johannesburg Metropolitan Area 3 days ago

Johannesburg, Gauteng, South Africa 3 days ago

Midrand, Gauteng, South Africa 2 weeks ago

Johannesburg, Gauteng, South Africa 2 months ago

Johannesburg, Gauteng, South Africa 3 months ago

Rand West City, Gauteng, South Africa 1 week ago

Sandton, Gauteng, South Africa 18 hours ago

Boksburg, Gauteng, South Africa 4 weeks ago

Soweto, Gauteng, South Africa 3 months ago

Boksburg, Gauteng, South Africa 3 days ago

Boksburg, Gauteng, South Africa 42 minutes ago

Sandton, Gauteng, South Africa 6 days ago

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Join to apply for the Customer Service Representative role at Webhelp Enterprise

Join to apply for the Customer Service Representative role at Webhelp Enterprise

Job Description

salary of R9,524.

• Have a minimum of 6 months international Contact Centre experience (essential)
• Have a minimum of 6 months target driven sales experience (essential) OR have a minimum of 12 months local telecommunication Contact Centre experience
• Matric
• Ability to work shifts aligned to US business hours (Night shift)
• Proficient in English verbal communication
• Are self-motivated and highly responsible
  
  

• Have a minimum of 6 months international Contact Centre experience (essential)
• Have a minimum of 6 months target driven sales experience (essential) OR have a minimum of 12 months local telecommunication Contact Centre experience
• Matric
• Ability to work shifts aligned to US business hours (Night shift)
• Proficient in English verbal communication
• Are self-motivated and highly responsible
  
  

• A monthly salary of R9,524(including campaign & night-shift allowances) T&Cs apply
• Fantastic Employee Assistance Programme (EAP)
• Additional bonus earning potential up to R4,500
• Medical aid for main member/Medical Insurance for main member and two dependents
• Subsidized transport
• Provident/Pension Fund
  
  

• Taking ownership of high profile, escalated cases from beginning to resolution
• Manage work order within business SLA's
• Consistently applying agreed behavioural and compliance standards
• Sharing knowledge and skills with other members of the team
• Communicating new information that is relevant to the campaign to colleagues, customers and managers
• Developing and maintaining current knowledge of the campaign
• Ensuring first contact resolution at all times
• Protecting information security and taking responsibility for highlighting any issues that you are made aware of by using the correct processes
• Providing excellent customer experiences at all times
• Verifying and updating customer information
• Proactively offer solutions to any issues or concerns that customers might face
  
  

• Seniority level Entry level

• Employment type Full-time

• Job function Other
• Industries Outsourcing and Offshoring Consulting

Referrals increase your chances of interviewing at Webhelp Enterprise by 2x

Get notified about new Customer Service Representative jobs in Johannesburg, Gauteng, South Africa .

Johannesburg, Gauteng, South Africa 39 minutes ago

Kempton Park, Gauteng, South Africa 1 week ago

Johannesburg, Gauteng, South Africa 1 week ago

City of Johannesburg, Gauteng, South Africa 2 weeks ago

Johannesburg Metropolitan Area 5 days ago

Johannesburg, Gauteng, South Africa 1 day ago

Kempton Park, Gauteng, South Africa 3 days ago

Sandton, Gauteng, South Africa 2 days ago

Johannesburg, Gauteng, South Africa 3 days ago

Brakpan, Gauteng, South Africa 1 week ago

Sandton, Gauteng, South Africa 3 days ago

Johannesburg Metropolitan Area 4 hours ago

Sandton, Gauteng, South Africa 2 weeks ago

Johannesburg, Gauteng, South Africa 3 days ago

Johannesburg, Gauteng, South Africa 2 days ago

City of Johannesburg, Gauteng, South Africa 2 weeks ago

Johannesburg, Gauteng, South Africa 1 week ago

Johannesburg Metropolitan Area 3 days ago

Johannesburg, Gauteng, South Africa 3 days ago

Midrand, Gauteng, South Africa 2 weeks ago

Johannesburg, Gauteng, South Africa 2 months ago

Rand West City, Gauteng, South Africa 1 week ago

Sandton, Gauteng, South Africa 14 hours ago

Boksburg, Gauteng, South Africa 4 weeks ago

Boksburg, Gauteng, South Africa 3 days ago

Sandton, Gauteng, South Africa 6 days ago

Johannesburg, Gauteng, South Africa 2 hours ago

City of Johannesburg, Gauteng, South Africa 1 day ago

Johannesburg, Gauteng, South Africa 2 hours ago

Soweto, Gauteng, South Africa 2 hours ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

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To deliver world class customer service by ensuring all administrative duties are well executed according the business standards and consistently provide support to relevant business units.

Actively participate in all business initiatives where sustainable solutions for both internal and external customers will lead to improved customer experience.

Be an active voice of the customer and a custodian for customer satisfaction.

• Accurately process manual orders and quote requests and according to standard procedures and relevant SOPâs.
• Ensure that all export orders are in line with exports regulation/standards
• Ensure that all orders are captured according to the business standard (i.e. Short pick lines to be loaded as a back order, MOV)

Customer Queries / Complaints Resolution

• Consistently resolve telephonic and email customer queries/ complaints efficiently, accurately and within agreed timelines.
• Prepare credit and re-invoice documentation accurately and in-line with company policy.
• Attend to customerâs recons as per the agreed timelines.
• Prepare claw back credit notes and inform debtors department of differences in the claim amount.
• Arrange short-dated stock protection letters and share with CS and the warehouse.
• Oversee and supervise to ensure products and services are delivered on time to customers and in compliance to company standards and procedures in providing customer services .

Reporting

• Attend to collection report daily
• Complete customer outstanding orders report
• Processing of Approved Credits
• Attend to Customer's recons report
• Manage customer experience process
• Build sustainable relationships and trust with customers through open communication

General

• Assist with any reasonable duties as required by Management
• Participate and contribute in Projects and cross functonal activities as required

• Grade 12 (Matric) or Equivalent
• Relevant Diploma/Degree in Business Administration or similar advantageous
• Minimum of two years in a similar environment
• Collaborative team player
• Speed and accuracy
• Excellent at following through on tasks
• Purpose Inspired
• Responsibility Centred
• Integrity and Trust Anchored
• Excellence Focused
• SAP experience is advantageous

Full JD is avaible on request !

Employment Equity

Cipla is an Employment Equity employer, and this position will be filled based on our Employment Equity Plan.

Ongoing Promo Training at Office Beacon – Apply Now!

We’re running a 3-month on-site training program at Office Beacon. During this period, you’ll gain hands-on experience, and some candidates will be placed with clients in permanent positions after training.

We’re currently looking for:

Customer Service Representatives (CSR)

Sales Representatives

Bookkeepers / Accounting Clerks (knowledge of Zoho & QuickBooks required)

Account Managers

Essential Requirements for All Roles:

• Minimum 12 months relevant work experience in the role you’re applying for
• Knowledge of Slack, G-Suite, and Microsoft Office
• South African Citizen with a valid South African ID
• Must live within 40km of Sandton or Auckland Park
• Reliable transport to the office (we provide one-way transport home )
• Available to work USA hours : 3:00 PM – Midnight (on-site only)

Salary Range: R10,800 – R22,000 per month (depending on experience)

Previous payslip will be required

How to Apply:

Send a 1–2 minute video introducing yourself along with your CV to .

Your application will be assessed based on your video .

If your video is too large, upload it to Google Drive and share the link in your email.

Apply Now

Job Title

Customer Service Representative

Job Description

Are you looking for an opportunity to advance your career in the Telecommunications sales and service industry? Now is your time to shine with Concentrix in this exciting opportunity to join our dynamic team as a Customer Support Advisor working on an internationally innovative campaign with a salary of R9,524.

This role at Concentrix is a great match if you:

• Have a minimum of 6 months international Contact Centre experience (essential)
• Have a minimum of 6 months target driven sales experience (essential) OR have a minimum of 12 months local telecommunication Contact Centre experience
• Matric
• Ability to work shifts aligned to US business hours (Night shift)
• Proficient in English verbal communication
• Are self-motivated and highly responsible
  
  

• A monthly salary of R9,524(including campaign & night-shift allowances) T&Cs apply
• Fantastic Employee Assistance Programme (EAP)
• Additional bonus earning potential up to R4,500
• Medical aid for main member/Medical Insurance for main member and two dependents
• Subsidized transport
• Provident/Pension Fund
  
  

• Taking ownership of high profile, escalated cases from beginning to resolution
• Manage work order within business SLA's
• Consistently applying agreed behavioural and compliance standards
• Sharing knowledge and skills with other members of the team
• Communicating new information that is relevant to the campaign to colleagues, customers and managers
• Developing and maintaining current knowledge of the campaign
• Ensuring first contact resolution at all times
• Protecting information security and taking responsibility for highlighting any issues that you are made aware of by using the correct processes
• Providing excellent customer experiences at all times
• Verifying and updating customer information
• Proactively offer solutions to any issues or concerns that customers might face
  
  

Get AI-powered advice on this job and more exclusive features.

ABOUT US: TalentPop App is on a mission to build an amazing team of Customer Service Representatives who are passionate about delivering world-class service and making a meaningful impact with every interaction.

Perks & Benefits

• Annual performance-based increases
• Paid time off
• Health stipend
• Holiday bonuses
• Permanent work-from-home setup
• Opportunities for career advancement as we continue to grow
  
  

• Address Customer Inquiries: Handle customer inquiries through email, phone, live chat, and/or social media.
• Assist Customers: Support customers with orders, shipping, product details, and returns.
• Quality-Based Responses: Provide thoughtful, high-quality responses that reflect our service standards.
  
  

• Proficiency in English (both written and verbal)
• At least 1 year of customer service experience
• Experience with tools like Gorgias, Zendesk, or Shopify is a plus
• Excellent problem-solving and communication skills
• Adaptable and solutions-oriented mindset
  
  

• Personally owned PC or laptop with an i5 processor or equivalent
• Minimum of 15 Mbps for both upload and download internet speed
  
  

• Seniority level Entry level

• Employment type Full-time

• Job function Other
• Industries IT Services and IT Consulting

Referrals increase your chances of interviewing at TalentPop App by 2x

Get notified about new Customer Service Representative jobs in Bloemfontein, Free State, South Africa .

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

NOW HIRING: Customer Service Agents – American Healthcare Campaign

Join our team supporting a leading U.S. healthcare provider – and make a real impact from right here in South Africa!

Location : Cape Town (on-site)

Working Hours : 3 PM – 3 AM (U.S. shift)

Salary : R7,500 basic + incentives

Benefits : Medical aid + safe transportation home

What We Offer :

• A stable and rewarding role in international customer service
• Comprehensive training in U.S. healthcare support
• Career growth opportunities within a global campaign

Requirements :

• South African citizens only
• Matric (Grade 12)
• Minimum 6 months of customer service experience (call center preferred)
• Excellent English communication skills
• Ability to work late shifts and handle sensitive healthcare queries

If you're driven, reliable, and ready to grow – we want to hear from you!

Send your CV to :

Subject line: Healthcare CSR Application

Apply Now

Job Title

Customer Service Representative

Job Description

Are you looking for an opportunity to jumpstart your career in the service industry? Now is your time to shine with Concentrix in this exciting opportunity to join our dynamic team as a Customer Support Advisor working on an internationally innovative campaign.

You’ll be working on-site from our vibrant Cape Town office where creativity meets cutting-edge technology. All the while, you’ll become part of a community of like-minded individuals who become friends for life.

What is in it for you?

In this role, we offer benefits that help you support your unique lifestyle:

• A monthly basic salary
• Fantastic Employee Assistance Programme (EAP)
• Medical aid for main member covered by company
• Subsidised transport
• Group life cover
• Access to financial well-being sessions, will writing sessions and stress management sessions
• Team building and upskill training opportunities
• Interactive and inclusive company culture
  
  

• 2 years customer service experience, call centre AND / OR 12 months Gas & Electric experience OR Collections experience
• Ability to type 25wpm (Essential)
• Must have passed Grade 12
• Ability to work rotational shifts aligned to UK business hours
• Proficient in English verbal communication
• Minimum B2 (English Language level, Email Writing and Computer Lit)
• Are self-motivated and highly responsible
  
  

• Be able to demonstrate knowledge and practical application of supporting customers in vulnerable circumstances, which should include financial, mental and physical vulnerabilities.
• Be able to demonstrate good listening skills
• Be able to demonstrate and show experience of being able to negotiate with customers in hardship, ensuring the result is a suitable, affordable repayment plan.
• Actively working in a customer-focused environment which specialises in supporting customers who are struggling financially or with extra needs
• Have a full understanding of the implications of vulnerability and how to proactively identify these circumstances and apply positive outcomes for customers.
• Demonstrate a superior level of empathy whilst efficiently supporting the customer.
• The candidate should show a high level of emotional maturity that indicates a deep understanding of the impacts of vulnerability / financial hardship and how this can impact the customer.
• The candidate should be able to sensitively question the customer and demonstrate they can relate to the customer's circumstances.
  
  

Be the spark that brightens days and ignite your career with TTEC’s award-winning employment experience. As a Customer Service Representative working on site in Cape Town, South Africa, you’ll be a part of creating and delivering amazing customer experiences while you also #experienceTTEC, an award-winning employment experience and company culture.

What You’ll Do

Do you have a passion for helping others? Whether it’s getting answers for customers quickly, consulting on products with compassion or finding resolutions for their issues with a smile, you’ll be the difference between their customer experience being just average or an exceptional one.

During a Typical Day, You’ll

• Answer incoming communications from customers
• Conduct research to provide answers for customers to resolve their issues
  
  

• 2 or more years of BPO customer service experience with strong communication skills
• High school diploma or equivalent
• Computer experience
• Recognize, apply and explain your product or service knowledge
• A patient, compassionate and professional personality with strong service orientation
  
  

• Transport provided in line with company and client requirements
• Supportive of your career and professional development
• An inclusive culture and community minded organization where giving back is encouraged
• A global team of curious lifelong learners guided by our company values
• And we have a healthy benefits package based on your position that could include PTO, tuition reimbursement, health and wellness incentives