520 Customer Service Representative jobs in South Africa

As our business continues to thrive and expand, we are searching for exceptional individuals to become part of the Sigma Family as Customer Service Advisors. Before delving into the details of this role, let us explain why joining us at Sigma is a fantastic opportunity.

Who are the Sigma Family?

At Sigma our core mission is to #ImproveEverythingAlways, with a strong focus on our people. That's why we are seeking exceptional individuals to join us and represent our clients, delivering top-tier customer service across various industries.

What being a part of the Sigma Family means for you!

Career development and opportunities to apply for internal promotions following your probationary period.

Monthly, Quarterly and Annual awards with marvelous prizes.

? Resources such as the Employee Assistance Program (EAP) and Mental Health First Aiders to support you when life might not be going quite as you expected.

Receive a tree in the Sigma Forest when you pass probation. This will allow you to review how your tree is reducing your carbon footprint.

? Medical Insurance – Covers doctor visits, optometrist appointments and dental assistance, funeral cover, Group Life Cover, which are all Free from the Sigma Family to you.

Transportation Benefits – Accommodate making your traveling journey to work easier with the amazing shuttle services that we offer our employees.

Join communities and collaborate with your colleagues on our internal Social Media platform.

The opportunity to be a part of an equal, diverse, and inclusive workplace – all amazing people are welcome in the Sigma Family.

What Your Day-to-Day will Look Like:

You’ll be working from offices based in Southern Suburbs, Cape Town. This campaign deals with inbound & outbound collections/customer service as well as various back-office pieces and general enquiries. Alongside, the successful applicant will be required to respond to all incoming and outbound calls in a professional, courteous, and friendly manner using the relevant campaign guidelines, scripts and systems.

With frequent calls, the pace is quick, ensuring a dynamic day assisting numerous people daily. You will work towards team goals and have a comfortable office setup at home, virtually connected with your team during shifts.

Full training and ongoing coaching are provided throughout your career. While prior knowledge is not expected, you will need to have a willingness to learn and a drive to excel. If you possess these qualities, you are going to thrive here!

What Amazing People Will Bring to the Role:

You are someone who is dedicated to providing outstanding customer service. Your commitment to your role shines through as you genuinely enjoy assisting people with their concerns, possessing excellent listening, communication, and empathy skills. Confidently, you engage with individuals to address customer inquiries and conflicts. Adapting to change comes naturally to you, comfortable both in independent work and team settings. Striving towards KPIs, you welcome feedback and maintain a positive outlook. You excel under pressure, diligently tracking your targets in a fast-paced work environment.

Role Requirements:

• Good command for the English Language, well-articulated.
• Passed Grade 11/Grade 12 - Proof to be provided
• 6 Months - 1 Year contact centre experience as an advisor. BPO Experience highly advantegeous
• Ability to handle pressure
• Computer Literate
• Reside within 30km radius (Southern Suburbs)

Simple and Straight Forward Recruitment.

We believe in a straightforward approach and don't believe in unnecessary hurdles for candidates. After sending us your CV, if we find a fitting position, we'll reach out for a brief phone chat. If you match what we're looking for in a new Sigma Family member, you'll be invited to a Talent Session or a one-on-one interview. If successful, you'll receive a start date and our fantastic onboarding team will get you ready for your first day.

Supporting our future people.

If you need any assistance or adjustments at any point during recruitment, feel free to let us know.

If you like the sound of being part of the Sigma Family then don’t wait and get applying!

Salary – Minimum 7500 per Month Plus Medical & Pension.
Location – Waterfront Cape Town.
Working Pattern – 40 Hours per week between Monday to Sunday (you would need to be fully flexible between these days). Hours will differ depending on campaign opening times.
Contract Type – Permanent

Your working life is how you spend a large proportion of your time. Why not spend it realizing your potential? At Foundever , we focus on you and, with your drive, look to create your best moments .

We have launched our first site in Cape Town and would love for you to be the founders of the original South African teams.

With a customer service career at Foundever, you will continue to learn life-long skills through our top-notch paid training programmes, allowing you to develop and strive up the career ladder. As the founders in our new site, the opportunity for growth and progression will be even greater.

If you would like to have the opportunity to work with our varied and well-known brands, be part of a brilliant and supportive culture that makes a positive impact in the communities where it operates, have a balanced work-life pattern, and competitive salary, we want to hear from you.

We work with a number of well-known clients and we are looking for someone special who would like to deliver amazing customer service in a bustling contact centre. If you get a buzz from helping people find solutions and are naturally engaging, then this is the job for you.

We will provide you with the training and support for you to develop the skills in providing solutions to customers’ concerns, engaging with your customers, and solving their issues.

You will receive regular coaching and training, not only assisting you to achieve in your current role but also in preparing you for your next step within the organisation.

Once you have completed our full induction and training experience, you will be responsible for representing one of our many clients in handling calls which is made up of:

• Listening to customer concerns and providing information, answers, or responses.
• Obtaining and correctly capturing customer information.
• Reviewing and making changes to customer accounts where applicable.
• Keeping records of customer interactions.
• Ensuring customer satisfaction.

To join our team we are looking for people with a minimum of 1 year experience working in a BPO Contact Centre undertaking a customer service role. We ask that you have a passion for helping people and are able to talk on the phone.

• Good communication skills : the ability to clearly and effectively communicate with customers over the phone.
• Empathy : the ability to understand and relate to the customer's perspective.
• Patience : the ability to remain calm and composed.
• Adaptability : the ability to handle a wide variety of customer interactions and adjust communication style as necessary.
• Positive attitude : the ability to remain positive and upbeat even during difficult customer interactions.
• Advantageous : Knowledge of customer service best practices and call centre technology.
• Education : Minimum Grade 12.
• Background : A clear criminal background and credit check.

.and you are attracted to pushing yourself to a rewarding career, then please apply now and our Recruitment Team will be more than happy to speak with you.

We look forward to receiving your application!

Join to apply for the Customer Service Representative role at Somewhere

Join to apply for the Customer Service Representative role at Somewhere

The ideal candidate loves talking to people and proactively solving problems! You will be responsible for making customers happy!

Our clients include service businesses, manufacturing companies, real estate companies, private equity firms, tech companies, e-commerce companies and more!

Responsibilities

• Communicate with customers via phone, email and chat.
• Provide knowledgeable answers to questions about product, pricing and availability.
• Work with internal departments to meet customer's needs.
• Data entry in various platforms.
• Work US business hours.

Qualifications

• Sales experience and comfort.
• Typing at least 50 words per minute.
• 1-5 years of customer service experience.
• Knowledge of Google Workspace and various customer relationship management softwares.
• Excellent phone etiquette and excellent verbal, written, and interpersonal skills.
• Ability to multi-task, organize, and prioritize work.

Compensation:

R2000-R35000 per month depending on skill and experience.

Additional requirements:

• Quite and professional home office.
• Fast, reliable computer and second monitor.
• Internet speed faster than 50 mbs.

You will work on US hours. You will be employed as an independent contractor and paid 2x a month in USD.

• Seniority level Entry level

• Employment type Full-time
• Industries Staffing and Recruiting

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Get notified about new Customer Service Representative jobs in South Africa .

Tembisa, Gauteng, South Africa 2 months ago

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Cape Town, Western Cape, South Africa 2 weeks ago

East London, Eastern Cape, South Africa 2 months ago

Cape Town, Western Cape, South Africa $800.00-$,000.00 1 week ago

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Cape Town, Western Cape, South Africa 1 week ago

Johannesburg, Gauteng, South Africa 2 days ago

Johannesburg, Gauteng, South Africa ZAR22,000.00-ZAR27,000.00 4 months ago

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Description

Quipt Home Medical is a rapidly growing leader in the provision of clinical respiratory equipment and service in the durable medical equipment industry. We are looking for driven individuals to come grow with us.

Position: Customer Service Representative

Position Reports To

Branch Manager/CSR Director

Position Summary

As a Customer Service Representative, you are a direct point of contact for any patient, care giver, referral source, or commercial account that contacts Care Medical either in person, over the telephone or via the internet, to provide equipment and/or services. All CSSs are able to interact with customers to provide information in response to inquiries about products or services and to handle and resolve any complaints. A CSS is to receive, qualify, and process, according to procedure, all customer orders in a timely, efficient, accurate, and courteous manner. A CSS is often involved in investigating and responding to customer inquiries regarding shipments, products, deliveries and complaints.

Let’s start with what’s important to you. The Benefits.

• Medical Insurance- multiple plans to choose from
• Dental & Vision Insurance
• Short Term Disability & Long Term Disability Options
• Life Insurance
• Generous PTO plan
• Paid Holidays
• 401K
• 401K match
• Competitive Pay
  
  

• All products we carry
• Companywide Policies, Procedures, Standards, Specifications, Guidelines and Training Programs
• Basic Brightree Functions
• Proper Intake Procedures
• Insurance Verification and Eligibility
• CMN Requirements and Prior Authorizations
• Documentation Requirements of the Equipment
• Patient’s Financial Responsibilities (Deductible, Co-Insurance, Co-Pay, ABN/Upgrade)
• Difference Between Verbal, Written and WOPD orders
• Complaint Resolution Procedures
• Answers the telephone using the company’s professional greeting and taking complete, accurate and detailed messages. Transfers callers to appropriate person or voice mail number.
• Greets all visitors coming on their arrival. Ensure that they are properly directed to the appropriate personnel who might assist them.
• Distributes mail daily and monitors the fax machine for incoming transmissions. Distributes correspondence to appropriate personnel or mailbox depending on the priority of the correspondence.
• Qualify orders by identifying the customer’s diagnosis and insurance coverage and ensure verification of the necessary insurance reimbursement information to process the third party billing when appropriate. Informs customers of financial responsibility.
• Inputs customers’ orders or changes into the computer system timely. Processes work order and necessary paperwork as well as prescriptions for physicians.
• Arranges for convenient customer delivery/pickup time with patient and/or caregivers. Conveys orders to Clinical Specialists and/or delivery personnel.
• Handles customer complaints courteously using appropriate techniques, problem solving skills and follow-up logs.
• Audits, confirms and files all deliveries, pick-up or exchange paperwork daily. Reviews various edit reports to assure accuracy.
• Tracks active rentals, automatic reorders, and concentrator maintenance, processing in a timely as per policy and procedure.
• Obtains appropriate prior authorization number and time frame from appropriate third party payer. Logs information into database.
• Obtains verbal and written orders from physicians, discharge planners and other healthcare professionals as needed.
• Ensure that all assigned procedures, including but not limited to, billing, posting, insurance, denials, inquiries, orders, and paperwork are processed in an accurate and timely manner.
• All patient files and information are maintained and current at all times.
• Participates in company training programs
• Demonstrates excellent oral and written communication skills with referrals, handling complaints and qualifying orders.
• Timely filing of all necessary paperwork into patient charts.
• Assist in working various computer reports for quality assurance.
• Instruct the customer or caregiver in the proper and safe use of all equipment delivered in the store and provide each customer with the appropriate PIC sheet or other instructional material. Obtain required signatures and provide customers with a copy of the signed Delivery and Customer Information Checklists.
• Strict adherence to all company policies and procedures.
• Performs schedules hours, staggered shifts in accordance to the needs of the company.
• Perform all above duties in other company locations when required.
• May perform other duties not specifically listed in this position description as assigned by supervisor.
• Continually strive to develop your knowledge and skills in all areas of your job.
  
  

• High School Diploma or equivalent
• Previous experience in a Clerical or Customer Service environment
• Knowledge of Microsoft Office (Word, Excel) etc.
• Proficient general office skills (typing, computer, fax, filing, multiple phone line)
• Neat personal appearance with pleasing manner and interpersonal skills
• Strong communication skills with capacity to make independent decisions
• Medicare/Medicaid and insurance billing, bookkeeping or medical office experience preferred
  
  

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To deliver world class customer service by ensuring all administrative duties are well executed according the business standards and consistently provide support to relevant business units.

Actively participate in all business initiatives where sustainable solutions for both internal and external customers will lead to improved customer experience.

Be an active voice of the customer and a custodian for customer satisfaction.

• Accurately process manual orders and quote requests and according to standard procedures and relevant SOPâs.
• Ensure that all export orders are in line with exports regulation/standards
• Ensure that all orders are captured according to the business standard (i.e. Short pick lines to be loaded as a back order, MOV)

Customer Queries / Complaints Resolution

• Consistently resolve telephonic and email customer queries/ complaints efficiently, accurately and within agreed timelines.
• Prepare credit and re-invoice documentation accurately and in-line with company policy.
• Attend to customerâs recons as per the agreed timelines.
• Prepare claw back credit notes and inform debtors department of differences in the claim amount.
• Arrange short-dated stock protection letters and share with CS and the warehouse.
• Oversee and supervise to ensure products and services are delivered on time to customers and in compliance to company standards and procedures in providing customer services .

Reporting

• Attend to collection report daily
• Complete customer outstanding orders report
• Processing of Approved Credits
• Attend to Customer's recons report
• Manage customer experience process
• Build sustainable relationships and trust with customers through open communication

General

• Assist with any reasonable duties as required by Management
• Participate and contribute in Projects and cross functonal activities as required

• Grade 12 (Matric) or Equivalent
• Relevant Diploma/Degree in Business Administration or similar advantageous
• Minimum of two years in a similar environment
• Collaborative team player
• Speed and accuracy
• Excellent at following through on tasks
• Purpose Inspired
• Responsibility Centred
• Integrity and Trust Anchored
• Excellence Focused
• SAP experience is advantageous

Full JD is avaible on request !

Employment Equity

Cipla is an Employment Equity employer, and this position will be filled based on our Employment Equity Plan.

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ABOUT US: TalentPop App is on a mission to build an amazing team of Customer Service Representatives who are passionate about delivering world-class service and making a meaningful impact with every interaction.

Perks & Benefits:

• Annual performance-based increases
• Paid time off
• Health stipend
• Holiday bonuses
• Permanent work-from-home setup
• Opportunities for career advancement as we continue to grow

Responsibilities:

• Address Customer Inquiries: Handle customer inquiries through email, phone, live chat, and/or social media.
• Assist Customers: Support customers with orders, shipping, product details, and returns.
• Quality-Based Responses: Provide thoughtful, high-quality responses that reflect our service standards.

Requirements:

• Proficiency in English (both written and verbal)
• At least 1 year of customer service experience
• Experience with tools like Gorgias, Zendesk, or Shopify is a plus
• Excellent problem-solving and communication skills
• Adaptable and solutions-oriented mindset

Technical Requirements:

• Personally owned PC or laptop with an i5 processor or equivalent
• Minimum of 15 Mbps for both upload and download internet speed

Join our team: Excited to grow your career with TalentPop App? Join our collaborative and supportive remote team where your skills are valued, your growth is supported, and your contributions truly make a difference. Apply now and start your journey with us!

Cnr Waterdale Road & Vernon Ave Heidelberg Heights Victoria 3081

About Us

At Valmont, we create vital infrastructure that helps keep our roadways safer, connects communities and enables a more resilient and reliable power grid. Our work in renewable energy helps generate cleaner, more sustainable power. And we increase agricultural productivity by helping growers produce more with less. In short, our work makes life better.

HR Products, a Valmont Company, has grown into one of Australia’s largest wholesale irrigation distributors with an extensive dealer network across the country. Manufacturing, imports and distributes quality automatic irrigation equipment for agricultural, golf course, sports turf, landscape and home watering systems throughout Australia.

How You Will Contribute

We are currently seeking a highly motivated Customer Service Representative to join our HR Products division in Heidelberg Heights on a full-time basis.

Reporting to the State Manager, you will be responsible for maintaining relationships and provide exceptional Customer Service to internal & external customers.

• Working within the Customer Service Team to assist in processing of RFQ to Order release stages.
• Maintain relationships with customers/ potential customers to ensure customer satisfaction and future business opportunities
• Work with Internal stakeholders to provide support
• Answer customer queries regarding pricing, turnaround and technical information.
• Enter, maintain and review customer pricing and customer database.
• Contribute as an active member of the business by generating ideas and opportunities, identifying risks and helping resolve business issues and problems.
  
  

• Rewards & Benefits – Valmont Australia employees enjoy access to exclusive company benefits that including Discounted Private Health Insurance, Competitive Novated Lease options (remove for wage roles) and staff discounts on range of retail products.
• Global Opportunity - We have 87 facilities and do business in over 100 countries. That’s how Valmont can offer opportunities that are as vast as the planet itself.
• Culture - Valmont employees spanning generations have benefitted from our commitment to work/life balance and a family-first operating philosophy.
  
  

Join to apply for the CUSTOMER SERVICE REPRESENTATIVE role at Family Dollar

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Join to apply for the CUSTOMER SERVICE REPRESENTATIVE role at Family Dollar

Store Family Dollar

Family Dollar is seeking motivated individuals to support our Stores as we provide essential products at great values to the communities we serve.

General Summary

As a Family Dollar Customer Service Representative you will be responsible for providing exceptional service to our customers. Key priorities include greeting customers, assisting them with selection of merchandise, completing transactions, and answering questions regarding the store and merchandise.

Principle Duties and Responsibilities:

• Provides customer engagement in positive and approachable manner.
• Assists in maintaining a clean, well-stocked store for customers during their shopping experience.
• Helps in the unloading of merchandise from delivery trucks, organizes merchandise, and transports merchandise from stockroom to sales floor.
• Independently stocks shelves and recovers merchandise in the store.
• Accurately handles customer funds and processes transactions using the POS system.
• Remains constantly aware of customer activity to ensure a safe and secure shopping environment.
• Performs all other duties as assigned in order to maintain an effective and profitable store operation.
  
  
  

• Seniority level Entry level

• Employment type Full-time

• Job function Other
• Industries Retail

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The Customer Support Agent is responsible for delivering high-quality support services to customers through various communication channels. This role is crucial in maintaining customer satisfaction by addressing inquiries, resolving issues, and providing product or service information. The ideal candidate will possess excellent communication skills, problem-solving abilities, and a strong customer-centric approach.

Responsibilities:

• Respond promptly and professionally to customer inquiries via phone, email, chat, and other communication platforms.
• Identify customer needs, clarify information, and provide solutions or alternatives to ensure customer satisfaction.
• Maintain a positive, empathetic, and professional attitude toward customers at all times.
• Troubleshoot customer issues, offering step-by-step solutions or escalating complex problems to relevant departments.
• Follow up on customer interactions to ensure issues are fully resolved.
• Document all customer interactions, issues, and resolutions in the company's CRM system.
• Stay updated on product information, policies, and processes to provide accurate assistance.
• Communicate any significant product or service changes to customers.
• Collaborate with other team members and departments to improve the overall customer experience.
• Share insights and feedback with the Customer Support Manager to help refine support processes and policies.
• Suggest improvements based on customer feedback and trends.
• A minimum of National Senior Certificate NQF 4 or equivalent.
• 2-3 years of experience in a customer support or related role.
• Proficiency in using CRM systems and other customer support software.
• Excellent verbal and written communication skills.
• Strong problem-solving and critical-thinking abilities.
• Ability to handle stressful situations and a fast paced environment.
• Good organizational skills and attention to detail.
• Customer-focused with a commitment to providing exceptional service.
• Proficiency in English.

Beneficial Requirements:

• Experience in Industrial Automation products.
• Experience with advanced troubleshooting and technical support.

• Seniority level Associate

• Employment type Full-time

• Job function Customer Service and Sales
• Industries Appliances, Electrical, and Electronics Manufacturing, Robotics Engineering, and Wholesale

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