3,995 Jobs in Durban
Head of Customer Service Customer · Durban (Westville) ·
Posted 1 day ago
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We're on the hunt for a Head of Customer Service.
Are you passionate about leading high-impact customer service operations and driving strategic excellence across a dynamic contact centre? Do you thrive in a fast-paced environment where customer experience and commercial performance intersect? If so, we're eager to learn more about you!
As Head of Customer Service , you will lead the Customer Service Operations team, executing on strategic vision, driving commercial health, and delivering exceptional customer value. You’ll oversee dialer and campaign strategies, ensure quality and compliance, and foster a culture of performance and accountability.
If you have the following:
- Bachelor’s degree in Business, Marketing, or a related field
- Minimum 8 years in contact centre operations, with at least 3 years in a senior leadership role
- Proven experience in dialer management, compliance optimisation, and performance coaching
- Strong commercial acumen and ability to manage cost-to-serve metrics
We'd love to hear from you!
#J-18808-LjbffrReliability Engineer - PET
Posted 1 day ago
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Role : Reliability Engineer
Department : Maintenance for PET Plant
Reporting To : Technology Group Leader
Purpose : Improve asset utilization and business success by enhancing equipment reliability and minimizing downtime through advanced reliability engineering techniques and tools. Serve as the site facilitator for Asset Management and implement long-term maintenance strategies.
Only candidates that have experience in the following industries for at least 5 years need apply:
Petrochemical, Oil & Gas (Upstream, Midstream, or Downstream), Heavy Industrial Manufacturing, Power Generation (Thermal, Renewable, or Nuclear), Mining and Minerals Processing, Steel and Aluminum Production or Cement and Construction Materials
Minimum Qualifications :
- Bachelor’s Degree in Mechanical Engineering (or relevant discipline). BSc/BEng
- Certification in Reliability Engineering (e.g., CRE) is advantageous.
Minimum Experience :
- At least 5 years of reliability/maintenance engineering experience in petrochemical, oil & gas, or heavy industrial sectors.
- Proven ability to enhance equipment reliability and minimize downtime.
Key Competencies :
- Proficiency in data analysis and reliability methodologies, including:
- Statistical Process Control, Reliability Modeling, Fault Tree & Weibull Analysis.
- Six Sigma (6σ) Methodology, RCA/RCFA, FRACAS.
- Asset Utilization, Overall Equipment Effectiveness, and Remaining Useful Life assessments.
- Strong analytical, innovative, and assertive problem-solving abilities.
- Ability to work independently and collaboratively as part of a team.
Key Responsibilities :
- Maintenance Strategy Development :
- Create equipment strategies aligned with maintenance objectives.
- Develop and maintain a criticality index for site assets to optimize asset conservation and achieve long-term cost savings.
- Evaluate and enhance the predictive and preventative maintenance (PPM) program by measuring the quantitative impact of failures and implemented corrective actions (RCI, Six Sigma, PEX initiatives).
- Reliability Engineering :
- Analyze failure data and proactively apply reliability models and tools to solve availability issues.
- Participate in plant projects to ensure reliability objectives are met, including determining critical spares and establishing relevant PPM programs and intervals.
- Provide input on HAZOP, Loss Prevention Principles (LPP), Asset Risk Assessments, and Risk-Based Inspections (RBI).
- Condition Monitoring :
- Develop and drive the equipment condition monitoring (ECM) strategy, including vibration analysis, thermography, and tribology.
- Serve as a subject matter expert in mechanical equipment failures and repairs, providing technical expertise to maintenance teams.
- Collaboration and Innovation :
- Facilitate the site's Most Effective Technology (MET) and Best Value Practices (BVP) programs.
- Provide equipment performance data for benchmarking and evaluation of best practices.
- Collaborate with OEMs, maintenance, operations, and project teams for technical improvements.
- Performance Assessment :
- Measure the effectiveness of reliability and maintenance initiatives, ensuring sustained performance improvements.
- Validate and implement RCI solutions to prevent recurring issues.
- Project Management :
- Manage select projects to improve reliability and plant availability.
- Quantify and assess the impact of design changes, reconfigurations, and other operational initiatives.
Other Requirements :
- Willingness to travel when required.
- Excellent communication and leadership skills to support site-wide reliability initiatives.
Benefits : Competitive market-related salary package, including retirement fund and medical aid.
Diversity and Compliance : Appointments aligned with diversity targets.
If you do not hear from us within 2 weeks of application, please consider your application unsuccessful.
#J-18808-LjbffrHotel Manager
Posted 1 day ago
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JOB PURPOSE: To be responsible for all aspects of hotel operations, to day-to-day staff management and guests. This position acts as the ambassador of the Red Carnation Hotel Collection brand for the hotel and responsible for leading the hotels senior management team to meet business targets and deliver exceptional guest service.
ORGANISATIONAL POSITIONING:
• Department: Executive Management
• Reporting to: Hotel Manager
• Location: The Oyster Box Hotel
MINIMUM EXPERIENCE AND QUALIFICATION REQUIRED:
• Degree or equivalent qualification
• 5 years Hotel Manager experience, of which 3 years should be at Executive management level
• 5 years Rooms Management experience in a 5* Hotel • 5 years Food & Beverage experience in a 5* Hotel at a senior level.
• Computer literate with advanced working knowledge of Microsoft Office Outlook, Word and Excel
• Working knowledge of Micros • Working knowledge of Opera
• Knowledge of Revenue • Knowledge & experience of Budgets
• Proven ability to proactively analyse financial and economic data and proactively advise against potential risk
• Highly presentable • Proven exceptional track record of guest interaction and service recovery
• Excellent command of the English language with solid verbal and written communication skills
• Able to work flexible hours, weekends and holidays and late shifts and travel
KEY PERFORMANCE OBJECTIVES:
To be a Red Carnation Hotel Ambassador by:
• actively living our company mission and values and striving to deliver on our promise of “No Request too Large; No Detail too Small” at all times
• owning and practicing our “Top 12” Service Standards every day in every interpersonal encounter whether with guests, colleagues or suppliers
• ensuring that you are familiar with, and adhere to, the Hotel’s code of conduct as set out in the Employee handbook
• creatively seeking opportunities to surprise and delight our guests by actively listening to them and building positive relationships and emotional connections
• working together with your manager and team to be as effective and productive as possible by accepting constructive feedback and embracing all training and development opportunities made available to you
• being aware of the emergency evacuation, security and fire procedures of the Hotel and to be constantly vigilant of the health, safety and security aspects; and reporting any risks to the Health and Safety Chairperson and/or Security Manager
• to actively seize opportunities to minimise our carbon footprint by reducing wastage as much as possible without compromising on guest service standards • to be happy in your work environment, to make constructive observations to improve working conditions and maintain a culture of teamwork and guest orientated service
To manage the Hotel Team in according with Red Carnation Hotel Management principles by:
• ensuring constant floor presence during peak operational times; interacting with both staff and guests in a constructive manner, fostering positive relationships; and by taking personal responsibility for every guest and staff situation, seeing it through to its solution.
• ensuring that all 1:1s and appraisals are completed timeously in accordance with the Hotel Communication Planner with the aim of nurturing a positive and honest relationship with employees withthe goal of achieving the highest performance of excellence out of your team and high levels of staff retention.
• being actively involved in the training and development of each team member by supporting their learning through on-the-job application and coaching, making them available for all appropriate training opportunities and holding the team member to
Senior Mechanical Engineer (Water)
Posted 1 day ago
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Joining Arup
Arup’s purpose, shared values and collaborative approach has set us apart for over 75 years, guiding how we shape a better world.
Arup is an independent multi–disciplinary firm of Designers, Planners, Engineers, Consultants and Technical Specialists, working across every aspect of today’s-built environment. Together we help our clients solve their most complex challenges – turning exciting ideas into tangible reality as we strive to find a better way and shape a better world.
The Opportunity:
Our South Africa team is currently looking for a Senior Mechanical Engineer experienced on water utility projects to join our dynamic team working on innovative and exciting infrastructure projects in South Africa and globally.
We are looking for a colleague with technical capabilities who is passionate about engineering, people, the environment and providing an excellent service.
You will be involved in delivering projects across the water industry, for water utilities and treatment as well as industrial water systems. You will support our pipeline of feasibility and design projects locally and globally. You will provide key mechanical input to projects and be responsible for supporting and engaging less experienced staff. You will undertake work winning activities and have a desire to build networks within the industry.
You will have the opportunity to make a difference - to Arup, to our staff and to the clients and communities we serve. With collaboration at its core our team works with major Energy, Water and Industrial clients as well as numerous individual commissions. Our multi-disciplinary engineers work closely together on a wide variety of utility and industrial projects. Our work is hugely rewarding, making a positive difference to people and the environment as well as pushing the boundaries of technical and digital innovation.
Experience in water, including treatment facilities, pumping systems and pipework. We want people who are self-motivated and able to adapt to the demands of projects and clients, who will enjoy solving problems and working with our multidisciplinary teams to deliver high quality solutions.
At Arup, you belong to an extraordinary collective – in which we encourage individuality to thrive. Our strength comes from how we respect, share and connect our diverse experiences, perspectives and ideas.
You will have the opportunity do socially useful work that has meaning – to Arup, to your career, to our members and to the clients and communities we serve.
Is this role right for you?
- Mechanical engineering tertiary qualification. Professional registration with ECSA (or other appropriate institution), or willing to pursue professional registration.
- A demonstrable track record of mechanical engineering feasibility and design in the water utilities industry including water or wastewater treatment and transmission systems.
- Knowledge of relevant design tools techniques and methods which may include BIM, Plant 3D or other specialist packages.
- Good knowledge of pumping system design standards and best practice; and good knowledge of mechanical process plant and equipment.
This is an exciting opportunity for you to join a growing team of highly qualified engineers and designers. To shape and grow your career and achieve your own potential
Not ready to apply just yet, or have some questions? Please email Karin Spies at - Please note, to ensure we remain GDPR compliant do not send your CV directly to us via this email.
What we offer you:
At Arup, we care about each member’s success, so we can grow together.
We are owned in trust on behalf of our members, giving us the freedom, with personal responsibility, to set our own direction and choose work that aligns with our purpose and adds to Arup’s legacy. Our members collaborate on ambitious projects to deliver remarkable outcomes for our clients and communities. Profit Share is a key part of our reward, enabling members to share in the results of our collective efforts.
An environment that will give you freedom to design with a purpose, focus on your skills to deliver quality work to our clients, opportunity to learn and share knowledge openly. You will have the opportunity to utilise your technical expertise to improve the lives of the most vulnerable in the communities in which we live and work through Arup's community engagement programme.
You'll have access to lots of learning opportunities and ongoing training through Arup university and other learning programmes.
Beyond a competitive guaranteed annual salary package, core benefits include medical aid and hospital gap cover; as well as provident fund covering retirement savings, life insurance and income protection in the event of disability. Core benefits form part of your guaranteed annual package.
Different people, shared values:
At Arup, we believe when talented people collaborate, great things are possible. Arup hires people with proven skills and open minds. We are taking deliberate action to create an inclusive culture that is grounded in our purpose to shape a better world.
At Arup, we welcome candidates from all backgrounds, regardless of age (within legal limits), disability, neurotype or mental health, gender, gender identity, gender expression, race, ethnicity, religion or belief, sexual orientation, socioeconomic background, whether you’re pregnant or on family leave. We are an open environment that embraces diverse experiences, perspectives, and ideas – this drives our excellence.
Guided by our values and alignment with the UN Sustainable Development Goals, we create and contribute to equitable spaces and systems, while cultivating a sense of belonging for all. Our internal employee networks support our inclusive culture: from race, ethnicity and cross-cultural working to gender equity and LGBTQ+ and disability inclusion – we aim to create a space for you to express yourself and make a positive difference. Discover more about life at Arup at
We are committed to making our recruitment process and workplaces accessible to all candidates. Please contact Karin Spies to let us know if you need any assistance or reasonable adjustments throughout your application or interview process, and/or to perform the essential functions of the role. We will do everything we can to support you.
Our Application Process
To understand what to expect next, please visit:
Stay safe online – Arup will never ask for your
Store Manager - Stanger Drive Thru
Posted 1 day ago
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DUTIES AND RESPONSIBILITIES:
- Overseeing overall operation of the restaurant/ take-away
- Ensuring quality standards of food and PEDROS Standard Operating Procedures are maintained
- Overseeing and managing stock control, purchasing and orders
- Dealing with customer complaints and maintaining customer service levels of the restaurant/ take-away
- Maximising profitability and meeting sales and GP% targets, including motivating staff
- Managing staff including discipline and work rosters
- Work within a team and drive the restaurant/take-away forward
- Ensuring compliance with health and safety regulations
- Restaurant and Fast-Food Service experience. Minimum 1-year related experience required
- GAAP/ Micros experience and knowledge - advantageous
- Management skills
- Organizational skills
- Customer Service and good verbal communication skills
- Problem-solving skills
OUTsurance Broker (KwaZulu-Natal)
Posted 1 day ago
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Job Description
Role Overview
Our business product offering has grown significantly over the years, leading to the development of the OUTsurance Broker Tied Agent Model.
The incumbent of this position will be responsible for growing and developing the business insurance portfolio by building a book of short-term insurance. The individual will sell personal lines and commercial lines by prospecting and canvassing for new business sales.
Competencies
- Self-starter and entrepreneurial mindset
- Strong business acumen
- Excellent communication skills (verbal and written) in English
- Analytical, numerical, and mathematical skills
- Team supervisory skills
- Confident and enthusiastic self-starter capable of taking initiative
- Ability to work independently and as part of a team, balancing responsibilities and providing/accepting feedback
- Problem-solving skills
- Relationship management skills
- Presentation and facilitation skills
- Resilience and ability to work well under pressure in a dynamic environment
- Flexibility and adaptability
- Influential, concise, rational, and practical communicator
- Creative flair and innovative thinking
- Discretion, judgment, and high levels of trust
Qualifications
General:
- Completed Matric or National Senior Certificate
- Own reliable vehicle with uninterrupted access
- Valid code B driver’s license
- At least 3 years of external sales experience in face-to-face environments
- Experience in lead generation, cold calling, relationship management, and opening doors
Should you have previous experience as a FAIS representative, the following are non-negotiable:
- FAIS credits / Full Insurance Qualifications (depending on DOFA)
- RE5 (depending on DOFA)
Additional Information
The OUTsurance Broker will report directly to the OUTsurance Broker Regional Manager and work closely with the wider Commercial team.
An ideal candidate will align their personal work values with OUTsurance values: Awesome Service, Dynamic, Honest, Human, Passionate, and Recognition.
In accordance with OUTsurance Insurance Company Ltd's Employment Equity goals, preference will be given to individuals who meet the job requirements and are from various designated groups.
#J-18808-LjbffrSenior Packaging Consultant
Posted 1 day ago
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SUMMARY :
Our client is seeking a highly skilled Senior Packaging Consultant to join their team in Durban South. The ideal candidate will hold a Bachelor of Commerce (B.Com), National Diploma, or equivalent qualification with a strong focus on consumerism, business, and retail. A solid background in B2B sales, along with proven experience in data extraction, analysis, and evaluation, will be highly advantageous. A deep understanding of consumer behavior and packaging within the plastics industry, combined with strong business acumen and proficiency in Microsoft Office (Word and Excel), is essential for success in this role.
POSITION INFO :
A recent professional profile photo is to accompany your application
EMPLOYMENT TYPE : Permanent
SECTOR : Manufacturing / Packaging
BASIC SALARY : R800 000 per annum
START DATE : A.S.A.P / Immediate
REQUIREMENTS :
- Bachelor of Commerce (B.Com), National Diploma, or a similar analytical and commercial qualification, with a focus on consumerism, business, and retail understanding
- Work experience (preferably in the plastic packaging industry)
- Experience or exposure to sales within a B2B environment
- Strong data skills, including data extraction, analysis, and evaluation (experience advantageous)
- Understanding of consumers and packaging in the plastics industry
- Solid business fundamentals and practical operational knowledge
- Knowledge of supply chain processes
- Proficiency in Microsoft Office (Word and Excel)
- Commercial understanding
- Facilitation skills
- Negotiation skills
- People management skills
- Conflict management skills
- Relationship development and maintenance skills
- Strong verbal and written communication
- Numerical and verbal reasoning skills
- Good listening skills
DUTIES :
Develop Customer Relationships and Knowledge :
Service Delivery :
Administration and Reporting :
Self-Management :
Self-Development and Growth :
General :
HOURS :
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DC CONTROLLER - BOXER IMPLANT (DANONE)
Posted 1 day ago
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Key responsibilities and tasks for this role:
- Customer and Danone Masterdata and Information Alignment:
- Ensure all Masterdata for the Master Stock List, NDDs/NODs, and lead times are aligned.
- Conduct regular audits to maintain alignment.
- Ensure all deals and promotions are visible.
- Monitor Stock Levels:
- Monitor in-store stock levels daily and take action to address any shortages.
- Place orders per store according to NDD.
- Collaborate with the merchandising partner and stores to verify the accuracy of stock on hand reports weekly.
- Escalate any ongoing stock level discrepancies to the Danone Key
Senior Civil Engineer
Posted 3 days ago
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Direct message the job poster from NJV Consulting
NJV (Pty) Ltd is a professional services company specializing in engineering consulting, structural and civil design, facade engineering, planning, and management for built environments. We have a dynamic team and are a B-BBEE Level 2 company with offices in Durban and Cape Town. Known for our innovative approach, we work collaboratively with professionals, clients, and contractors, ensuring our Directors and Senior Engineers are consistently involved throughout the project. Our designers utilize sophisticated tools and world-class software and are proficient in digital workflows, including BIM integration, to deliver exceptional results.
Role Description
This is a full-time role for a Senior Civil Engineer based in Umhlanga. The Senior Civil Engineer will be responsible for overseeing civil engineering design, planning, sewer and stormwater management, infrastructure services, roads and bulk eartgworks. They will collaborate with project teams, participate in the supervision of the construction process, and ensure that all projects are completed according to standards and specifications. The candidate will also engage in problem-solving, provide technical guidance to junior engineers, and maintain communication with clients and stakeholders.
Qualifications
- Expertise in Civil Engineering Design and Civil Engineering
Experience in Planning sewer, water and Stormwater Management design
- Strong problem-solving and analytical skills
- Excellent communication and collaboration abilities
- Proficiency in relevant engineering software and digital workflows
- Bachelor's degree in Civil Engineering or a related field
- Professional Engineer or technologist is preferred
- Seniority level Mid-Senior level
- Employment type Full-time
- Job function Engineering and Information Technology
- Industries Civil Engineering
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#J-18808-LjbffrSenior Travel Consultant - Inbound Groups
Posted 3 days ago
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Thompsons Africa is a premier inbound destination management company specializing in seamless, fully-inclusive travel experiences across South and Southern Africa. With over three decades of expertise, we are the trusted partner for international travel agents and wholesalers seeking curated, high-touch journeys for their guests.
If you:
- are passionate about travel;
- are highly skilled in logistics;
- have a deep passion for Southern Africa; and
- are a master at creating memorable experiences for inbound group travellers
In the role of Senior Travel Consultant - Inbound Groups, you will play a crucial role in understanding and fulfilling our customers' needs by designing, proposing, and securing large, high-value, or complex group travel arrangements.
As a Senior Travel Consultant - Inbound Groups, you will:
- Design and prepare innovative and competitive group travel proposals for our customers
- Collaborate with suppliers and internal teams to produce customized, curated itineraries and proposals
- Work closely with the Sales and Group Operations teams to convert opportunities into successful bookings
- Ensure that every confirmed proposal is handed over to Group Operations efficiently and promptly
- Stay updated with market trends to bring fresh, creative ideas to our proposals
Requirements
What we are looking for:
- Extensive Experience: Proven experience in inbound group travel proposals (minimum of 5 years)
- In-depth Knowledge of Southern Africa: Strong familiarity with destinations, travel products, and services in South and Southern Africa is essential
- Excellent Communication and Presentation Skills: Necessary for effectively interacting with customers, suppliers, and colleagues
- Negotiation Skills: Proven ability to negotiate favourable rates and services, with strong influencing skills
- Organizational Skills: A strong sense of urgency and the ability to manage high volumes of requests, tasks, and deadlines simultaneously
- Detail-oriented: Remarkable attention to detail is crucial for creating accurate proposals, itineraries, and quality control
- Proactive: Innovation and the ability to identify opportunities and resolve challenges
- Team Player: Capable of working effectively as part of a team and mentoring junior team members as needed