59 Leisure & Sports jobs in South Africa
General Manager - Sports & Leisure
Posted 4 days ago
Job Viewed
Job Description
Location: Dar es Salaam, Tanzania
Open to expatriates
To be filled ASAP
About The Role
We are hiring a General Manager for a premium sports complex in Dar es Salaam, featuring sports courts, a restaurant, and a boutique . The GM will be responsible for the overall management of the facility , including operations, customer experience, team leadership, and financial performance .
Key Responsibilities
- Operational Management: Oversee daily operations of the sports complex, restaurant, and boutique to ensure efficiency and high service standards.
- Team Leadership: Manage a team of 15+ employees, including hiring, training, and performance management.
- Customer Experience: Ensure a premium and engaging experience for all visitors and members.
- Financial & Business Performance: Develop and manage budgets, control costs, and optimize revenue streams.
- Marketing & Partnerships: Develop promotional strategies and build relationships with local and international partners.
- Compliance & Safety: Ensure all operations comply with local regulations and maintain high safety standards.
- + 10 years of experience in hospitality, sports management, or tourism.
- + 5 years in a General Manager or senior leadership role, overseeing complex operations.
- Strong leadership and team management skills in a dynamic, customer-facing environment.
- Expertise in business operations, financial management, and strategic planning.
- Passion for sports, fitness, and delivering exceptional customer experiences.
- Fluency in English; knowledge of Swahili is an advantage.
General Manager - Sports & Leisure
Posted 4 days ago
Job Viewed
Job Description
Location : Dar es Salaam, Tanzania
Open to expatriates
To be filled ASAP
We are hiring a General Manager for a premium sports complex in Dar es Salaam, featuring sports courts, a restaurant, and a boutique.
The GM will be responsible for the overall management of the facility, including operations, customer experience, team leadership, and financial performance.
Key Responsibilities- Operational Management : Oversee daily operations of the sports complex, restaurant, and boutique to ensure efficiency and high service standards.
- Team Leadership : Manage a team of 15+ employees, including hiring, training, and performance management.
- Customer Experience : Ensure a premium and engaging experience for all visitors and members.
- Financial & Business Performance : Develop and manage budgets, control costs, and optimize revenue streams.
- Marketing & Partnerships : Develop promotional strategies and build relationships with local and international partners.
- Compliance & Safety : Ensure all operations comply with local regulations and maintain high safety standards.
- 10+ years of experience in hospitality, sports management, or tourism.
- 5+ years in a General Manager or senior leadership role, overseeing complex operations.
- Strong leadership and team management skills in a dynamic, customer-facing environment.
- Expertise in business operations, financial management, and strategic planning.
- Passion for sports, fitness, and delivering exceptional customer experiences.
- Fluency in English; knowledge of Swahili is an advantage.
Exercise Experience Manager
Posted 4 days ago
Job Viewed
Job Description
Your Purpose. To inspire people to live active lives. To make exercise irresistible for our members, using all exercise-related programmes as tools to ensure consistent value-add and top-class member experiences, resulting in repeat visits and retention.
Your Duties and Responsibilities. To always contribute towards our purpose of inspiring active living by embodying our values—innovating, inspiring, having fun, and doing the right thing. Provide a welcoming environment for new members through comprehensive inductions and consistently deliver irresistible exercise experiences.
Support this via the 30-day Kickstart ancillary strategy. Attract, recruit, and retain a team of 'Rockstar' Fitness and Group Exercise Instructors aligned with club FTE and budget. Complete detailed inductions for staff and contractors. Offer ongoing development through training, coaching, and feedback. Develop staffing schedules for optimal coverage. Promote ancillary offerings to enhance member experience. Implement and deliver exercise-related strategies effectively. Invest in self-development through training and learning opportunities. Maximize member engagement with small group classes and events. Expand and optimize the group exercise timetable and offerings. Track attendance, analyze class performance, and report outcomes, addressing under-performance swiftly. Maintain all exercise locations and equipment in excellent condition. Drive continued education (CEC) compliance among staff and contractors. Boost member engagement through events like FITFEST and DJ nights. Increase mobile app engagement and GEX bookings. Build a strong community of Group Exercise instructors. Support instructor development via GEX & PT Mentors. Seek opportunities to improve space utilization for Group Exercise. Ensure effective marketing of all exercise offerings. Introduce and manage a GEX invitation system. Use approved marketing tools to promote Personal Training and Group Exercise. Maintain a safe environment by adhering to health and safety standards and operational excellence.
Our Minimum Requirements. We can't live without: Matric qualification, recognized Fitness and Group Exercise Qualifications, at least 2 years in the fitness industry, 1 year in team management, exceptional leadership, high energy, teamwork, interpersonal skills, and experience teaching various classes.
We'd like you to have: Adaptability, curiosity, a winning mentality, motivation, a commitment to making a difference, growth mindset, independence, trustworthiness, a drive for magic moments, decision-making ability, action orientation.
We'd love you to have: Wellness knowledge beyond the club, quick decision-making, agility, collaboration skills, high interpersonal skills (EQ).
#J-18808-LjbffrBusiness Unit Director, Sports Medicine
Posted 5 days ago
Job Viewed
Job Description
Business Unit Director, Sports Medicine page is loadedBusiness Unit Director, Sports Medicine Apply locations ZAF - Johannesburg time type Full time posted on Posted 4 Days Ago job requisition id R84457 Life. Unlimited At Smith+Nephew we design and manufacture technology that takes the limits off living. Are you ready to lead a high-performing sales and marketing team across South Africa? Based in Johannesburg with national field coverage, this is a rare opportunity to shape the future of our Sports Medicine business unit and make a lasting impact on healthcare outcomes.What will you be doing? As Business Unit Director, you’ll be at the helm of our Sports Medicine franchise, driving strategic sales and marketing initiatives across South Africa. You’ll lead a team of seven, develop relationships with key opinion leaders and government stakeholders, and collaborate with global teams to elevate our brand and surgeon partnerships. You’ll be a key member of the South African Exco and Leadership teams, influencing company-wide decisions and ensuring operational excellence. From managing budgets to attending international business forums, your role will be dynamic, strategic and deeply rewarding.What will you need to be successful? Success in this role means being a visionary leader with a strong commercial mindset and a passion for growth. You’ll need to:
- Bring at least 5 years of senior management experience in a related industry
- Hold a tertiary qualification, ideally up to MBA level
- Demonstrate a deep understanding of the South African healthcare landscape and regulatory environment
- Be confident, analytical and driven, with the ability to inspire teams and build lasting relationships
165 years of groundbreaking innovation requires a steadfast focus on what’s next. We’re passionate about you. You’re what’s next.
Inclusion and Belonging: Committed to Welcoming, Celebrating and Thriving on Inclusion and Belonging, Learn more about ourEmployee Inclusion Groups on our website Future: Generous annual bonus and pension Schemes, Save As You Earn share options.
Work/Life Balance: Flexible Vacation and Time Off, Paid Holidays and Paid Volunteering Hours, so we can give back to our communities
Your Wellbeing: Private Health and Dental plans, Healthcare Cash Plans, Income Protection, Life Assurance and much more.
Flexibility: Hybrid Working Model (For most professional roles).
Training: Hands-On, Team-Customised, Mentorship.
Extra Perks: Discounts on Gyms and fitness clubs, Salary Sacrifice Bicycle and Car Schemes and many other Employee discounts.
Stay connected and receive alerts for jobs like this by joining our talent community .
We're more than just a company - we're a community! Follow us on LinkedIn to see how we support and empower our employees and patients every day.
Check our Glassdoor page for a glimpse behind the scenes and a sneak peek into You . Unlimited . , life, culture, and benefits at S+N.
Explore our new website and learn more about our mission, our team, and the opportunities we offer.
About UsSmith+Nephew is a global medical technology company. We design and manufacture technology that takes the limits off living. We support healthcare professionals to return their patients to health and mobility, helping them to perform at their fullest potential.
From our first employee and founder, T.J. Smith, to our team today, it’s our people who make Smith+Nephew a unique place. Yes, we love to innovate and develop exciting technologies, and we offer competitive salaries and progressive benefits. But it’s our culture - of Care, Collaboration and Courage - that really sets us apart. Through a spirit of ownership and can-do attitude we work together to win. We’re a company of people who care about each other, about our customers and their patients, and about our communities. Together, we fulfill our shared purpose of Life Unlimited.
#J-18808-LjbffrPro Shop Manager: Norfolk Golf Club
Posted 7 days ago
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Job Description
Join to apply for the Pro Shop Manager: Norfolk Golf Club role at PGA of Canada
2 days ago Be among the first 25 applicants
Join to apply for the Pro Shop Manager: Norfolk Golf Club role at PGA of Canada
- Text
Location Norfolk Golf & Country Club Posted Deadline Job Summary
As an integral part of the Norfolk Golf Club’s team, the Pro Shop Manager oversees the daily operations of the Pro Shop. The ideal candidate will have a background in business and marketing, a strong understanding of golf, a commitment to providing exceptional customer service and strong people management skills.
Excellent organizational and communication skills are essential, as well as the ability to work flexible hours, including evenings and weekends, particularly during the peak golf season. The candidate must be self-motivated, proactive, and capable of working both independently and collaboratively within a team.
This role is for the 2026 season, however the role could begin sooner (Fall 2025) for the right candidate.
Responsibilities
- Supervise daily Pro Shop operations, ensuring all tasks are completed efficiently and effectively.
- Ensure that all golf events, tournaments and leagues are executed successfully, providing excellent communication with all partners involved: restaurant, grounds, participants.
- Manage inventory levels and coordinate restocking efforts to maintain product availability.
- Oversee daily cashiering activities, including handling transactions accurately using the POS system (Lightspeed).
- Recruit, train, mentor, and supervise staff to foster a positive workplace and enhance team performance.
- Communicate effectively with team members to ensure clarity in tasks and expectations.
- Implement sales strategies to maximize revenue while providing exceptional customer service.
- Handle administrative tasks such as scheduling shifts, managing employee records, and reporting sales data.
- Address customer inquiries and resolve any issues promptly to maintain high satisfaction levels.
- Configure and maintain the tee sheet booking system to ensure all bookings and events are accurate
- Be responsible for Club merchandising, including keeping a clean and attractive shop and inventory area; complete cost of goods reports and ensure proper controls are being followed.
- Provide onboarding with seasonal staff – include hiring paperwork, employee handbook, training schedule.
- Prepare marketing materials, advertisements, etc. for digital, social media and print distribution.
- Monitor and handle online, email and telephone inquiries.
- Education and/or experience in the golf industry
- Experience with Lightspeed tee sheet and retail modules
- Computer literacy and social media expertise
- Retail sales experience and possesses excellent customer service skills
- Effective written and verbal communication skills
- Effective supervisory experience and leadership skills
- Strong organizational skills and attention to detail
- Possesses a genuine interest in the game of golf
$24-28 per hour based on experience
Benefits/Perks
- Golf privileges
- Discounted food and beverage
- Full-time seasonal position (approx. 8 months) with reduced hours during the off-season
Please Apply In Confidence To
Please forward your application to Seniority level
- Seniority level Mid-Senior level
- Employment type Full-time
- Job function Management and Manufacturing
- Industries Sports and Recreation Instruction
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#J-18808-LjbffrINTERMEDIATE SPORTS / SKI CONSULTANT
Posted 17 days ago
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Job Description
This job posting provides a brief overview of the role and the company's background, but it lacks detailed information about the specific responsibilities, qualifications, and skills required for the position. The formatting is basic and could be improved for better readability and engagement. To enhance this description, I will organize the content with appropriate HTML tags, clearly delineate sections, and ensure all relevant details are included and clearly presented.
#J-18808-LjbffrClub Experience Manager
Posted 18 days ago
Job Viewed
Job Description
To change peoples, lives for the better through wellness, through delivering on OUR PROMISE, which is to welcome and know our members. Be the host whilst owning every interaction and make the member experience memorable
To drive a social wellness club by having a natural service orientation with a deep passion for wellness and desire to make a positive difference every day
The Club Experience Manager is a dynamic and customer experienced focused person who will be responsible for ensuring an exceptional experience at Virgin Active. The role involves leading customer experiences, executing strategies that will enhance members satisfaction, and leading a team dedicated to providing outstanding service.
Your Duties and Responsibilities.
Member Experience Management:
- Monitor and enhance all aspects of the member experience, ensuring they meet established business standards.
- Analysing member feedback and ensuring corrective action plans are put in place to enhance member experience
- Address member feedback proactively to continuously improve service delivery, actively managing complaints and resolutions times in club.
- Manage access and usage of the facilities in all areas
- Be the custodian of escalated member queries and complaints, and ensure that queries and complaints are dealt with effectively and timeously, keeping in mind Our Promise pillar of "own every interaction"
- Facilitate effective communication channels for member inquiries and concerns.
- Ensure collaboration across all functions within the club and regional support teams to ensure effective resolution of delivery of club experience expectations.
- Implement the established wellness philosophy and ensure all member experiences reflect this vision.
- Communicate the importance of wellness to both staff and members, promoting a culture of health and vitality.
Enhancement of Physical Spaces:
- Oversee the maintenance and presentation of physical spaces and facilities, ensuring they are welcoming and conducive to wellness activities.
- Collaborate with facilities management to address any issues affecting member experience.
Social Wellness Program Implementation:
- Execute wellness programs, events, and initiatives that engage members and promote healthy lifestyles whilst ensuring this drives member retention.
- Collaborate with facilities management to address any issues affecting member experience.
Community Engagement:
- Encourage social interaction among members to build a strong community within the club.
- Identify opportunities for partnerships with local wellness organizations to enhance member offerings.
Performance Monitoring:
- Monitor Service delivery through setting performance standards.
- Track member satisfaction and engagement metrics, using data to inform continuous improvement efforts.
- Report regularly on the success of implemented initiatives to leadership.
- Recruit, develop and foster a culture of community and service by ensuring everyone has exceptional service and hosting skills.
- Onboarding and retention of people.
- Create an engaging and inspiring environment by living our People Promise (Be Yourself, Go Together, Work Hard, & Dream Big) as a leader.
Our Minimum Requirements.
We can't live without.
- Matricgrade 12 qualification
- Qualification in sports management, health and wellness, business administration or related field advantageous
- Minimum of 2-4 years in a management role with the health and fitness industry or customer focused environment
- Proven experience in digital engagement platforms
- Proven experience in managing member experiences, activations and events
- Background in wellness programs, community engagement or similar initiatives
- VASA Product Academy or Product Qualification
- Proactive Solution orientation
- Train the Trainer VASA
We’d like you to have.
- Adaptability (must be able to adapt to a fast paced, changing environment)
- Be curious (must be willing to succeed, seek opportunities to learn and grow)
- Have a winning mentality (must be willing to go over and above to achieve success)
- Must be motivated to achieve success.
- A commitment to making a difference in people’s lives.
- A Growth mindset
- The ability to work independently.
- Trustworthiness (must always act in doing the right thing)
- A drive to create moments of magic for our members.
- The ability to make decisions and take ownership and responsibility for the decision.
- Action orientation
- Wellness knowledge, beyond the health club
- The ability to make quick and bold decisions.
- The ability to be agile.
- The ability to be collaborative.
- High Interpersonal skills (EQ)
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Exercise Experience Manager
Posted 18 days ago
Job Viewed
Job Description
- The Exercise Experience Manager is all about building dynamic, inclusive communities where our members feel inspired and supported to achieve their wellness goals. You’ll be the guide, ensuring every member finds the right products, services, and fitness tribes that suit them perfectly. It’s about creating fun, personalized experiences that keep our members engaged and coming back for more, all while embracing the bold, adventurous Virgin spirit we’re known for. Let’s make wellness more than just a gym—it’s a social lifestyle!
Your Duties and Responsibilities.
- Recruitment, Onboarding & Retention: You’re at the heart of curating a team of passionate fitness pros. You’ll scout, attract, and recruit the most talented Fitness and Group Exercise Instructors, both within and outside the club, ensuring they fit right into our vibrant community. Using the Online Hiring Assessment process, you’ll measure success and help build a powerhouse of instructors. Once onboard, you’ll guide them through an exciting, thorough induction, introducing everything from conduct guidelines to operational essentials like studio setup, sound systems, and salary processes.
- Team Management & Development: Creating an unstoppable team is key. You’ll develop and nurture an all-star squad of Fitness and Group Exercise Instructors, aligning with club FTE and budget needs. As their leader, you’ll provide regular coaching, feedback, and opportunities for growth, making sure they stay inspired and driven. By championing CPD (Continuing Professional Development) training, you’ll ensure that our team is always ahead of the curve, mastering the latest in wellness & fitness innovation and standards.
- Community Building & Instructor Support: Building dynamic, thriving fitness tribes is what it’s all about. You’ll foster a sense of belonging among our Group Exercise Instructors through strong communication—whether it’s in one-on-one chats, newsletters, or team meetings. You’ll also make sure they are continuously growing by managing their CPD points and scheduling development opportunities. With a laser focus on the STOP, LOOK & LISTEN strategy, you’ll ensure every class is prepped and every instructor is supported—from studio setups to assisting with member bookings.
- Delivering Exceptional Group Exercise Experiences: You’ll lead by example, stepping into the studio and delivering unforgettable group exercise experiences that keep members coming back for more. Your role doesn’t stop at teaching—you’ll maintain the highest standards of cleanliness, organization, and studio functionality, ensuring that everything from sound systems to equipment is in tip-top shape. You’ll also oversee class timetables across digital platforms, ensuring they’re always spot on and ready to wow members while managing any last-minute no-show plans like a pro.
- Group Exercise Focus: Your main focus is managing the group exercise timetable to deliver high-energy, engaging classes that leave a lasting impact. You’ll boost participation through events like FITFEST and DJ nights, creating memorable experiences for members. Using data from GEX reports and collaborating with your regional team, you'll identify opportunities to adjust class types, schedules, or instructor performance for maximum impact. Expanding and optimizing Group Exercise offerings is key—you’ll ensure the timetable aligns perfectly with what our members want, consistently delivering exceptional experiences.
- Member Social Wellness: We’re all about creating welcoming environments for every member that walks through our doors. You’ll offer comprehensive inductions that set the stage for success, showcasing everything the club has to offer. Whether it’s group exercise, personal training, or event-driven experiences, you’ll actively promote all our offerings to support each member on their unique wellness journey. You’ll also manage our GEX Invitation system to ramp up class participation, increase mobile app engagement, and keep the buzz alive through epic events and demos.
- Operational Excellence: You’ll ensure that every group exercise space is not only functional but inspiring. Cleanliness, top-tier equipment, and flawless sound systems are non-negotiable under your watch. You’ll also uphold all Health & Safety and Operational Standards to create a safe and empowering environment for both instructors and members. With a focus on seamless experiences, you’ll also craft optimal staffing schedules to make sure the club floor is always buzzing with energy and engagement.
- Marketing & Community Building: You’ll be the energy behind every in-club marketing campaign, executing strategies that get people talking and members signing up. Leveraging the business tools and resources, you’ll promote everything from Group Exercise to Personal Training, ensuring both new and existing members are drawn in. By tapping into digital platforms and in-club marketing opportunities, you’ll keep our community engaged and excited about the fitness journey they’re on.
- Data Analysis & Performance Tracking: Data-driven and performance-focused, you’ll monitor and analyse class attendance and engagement, identifying trends and opportunities to optimize our offerings. With your eye on the numbers, you’ll implement action plans to fill any gaps, ensuring our classes are always hitting the mark. Whether it’s boosting mobile app usage or maximizing class bookings, your drive and focus will ensure every Group Exercise offering meets or exceeds expectations.
Our Minimum Requirements.
We can't live without.
- Matric qualification
- A Recognized Fitness Qualification
- A minimum of 5 years’ experience within the Fitness Industry
- A minimum of 3 years’ experience in managing exercise experiences within in a health club or similar role
- A minimum of 2-3 years of experience in managing people / teams
- Exceptional people leadership skills
- Experience in teaching a variety of Group Exercise classes
- be passionate about wellness industry
- Strong team player & collaborator
- Exhibit the VA brand values
We'd like you to have.
- Experience within a health club or wellness club
- Management experience
- Great communication skills
- Great relationship building skills
- Adaptability (must be able to adapt to a fast paced, changing environment)
- Be curious (must be willing to succeed, seek opportunities to learn and grow)
- Have a winning mentality (must be willing to go over and above to achieve success)
- Must be motivated to achieve success.
- A commitment to making a difference in people’s lives.
- A Growth mindset
- The ability to work independently.
- Trustworthiness (must always act in doing the right thing)
- A drive to create moments of magic for our members.
- The ability to make decisions and take ownership and responsibility for the decision.
- Action orientation
We'd love you to have.
- Organizational & coordinating skills
- Excellent facilitation and presentation skills
- Wellness knowledge, beyond the health club
- The ability to make quick and bold decisions.
- The ability to be agile.
- The ability to be collaborative.
- High Interpersonal skills (EQ)
Sales Representative: Sports Medicine
Posted 3 days ago
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Job Description
Sales Representative: Sports Medicine – Pretoria
Life Unlimited.
At Smith+Nephew, we design and manufacture technology that takes the limits off living.
We believe that through innovation, development, and supporting our customers and patients, we can help others achieve a Life Unlimited! Our products are in 100 countries globally, and supporting this takes a huge effort.
What will you be doing?The role is part of the Sports Medicine Division and is responsible for the successful launch, promotion, and sales of a specific product range to Orthopaedic Surgeons. The incumbent must focus on continuing education in the correct application and usage of these products within the allocated sales territory. This role reports to the Regional Sales Manager responsible for the territory.
What will you need to be successful?- Achieve and exceed targeted sales.
- Develop and maintain a regular calling pattern and report accordingly.
- Ensure all customers are fully informed about the product range.
- Attend regular ward rounds to provide technical advice.
- Monitor competitive activity.
- Two years of experience in the sales of medical devices.
- A degree within the Faculty of Health Sciences.
- Valid driver’s license.
- Own vehicle.
- Inclusion & Belonging: Committed to welcoming, celebrating, and thriving. Learn more about our Employee Inclusion Groups on our website.
- Work/Life Balance: Flexible vacation and time off, paid holidays, and volunteering hours to give back to our communities.
- Your Wellbeing: Medical aid, employee wellness programs, and more.
- Flexibility: Hybrid working model for most professional roles.
- Training: Hands-on, team-customized mentorship programs.
Stay connected and receive alerts for jobs like this by joining our talent community.
We're more than just a company — we're a community! Follow us on LinkedIn to see how we support and empower our employees and patients every day.
Check our Glassdoor page for a behind-the-scenes look and a glimpse into You. Unlimited. life, culture, and benefits at S+N.
Explore our website to learn more about our mission, team, and opportunities.
#J-18808-LjbffrAssistant Director Of Golf
Posted 4 days ago
Job Viewed
Job Description
General:
To assist the Director of Golf and be responsible for the overall efficient running of the golf operation.
To focus on providing an exceptional level of service to every member and visiting golfer.
To ensure that the golf business is running profitably.
To manage and assist in developing all golf-related matters.
KRAs:
- Manage all outside golf operations staff members, ensuring they are in position and that service levels are
maintained. - Assist with queries received and ensure they are resolved.
- Maintain a high profile with members and guest golfers and resolve any issues in a timeous manner.
- To schedule / roster golf operations staff for daily operations ensuring all areas are accounted for.
- To manage the overtime and leave schedule of golf operations staff.
- Manage and uphold department and Club policies and procedures for staff.
- Oversee and assist with the marshaling of the golf course.
- Manage equipment which includes marshal carts, two-way radios, driving range balls, sandbags and league clothing.
- Manage the bag room including the allocation and billing of member's pull carts and golf bags.
- Liaise with Golf Administration management, Golf Supervisors and Golf Day Coordinators ensuring tasks are completed and being on hand to assist.
- Assist the Golf Management and Function Coordinators in planning and running golf events i.e. tournaments, and competitions.
- Manage the caddies by scheduling meetings with the caddie committee, providing training, and managing
the Caddie Contracts and Funeral Policy. - Manage the Caddie Facility, Caddie tournaments and ensure that the day-to-day service levels are maintained.
- Capture scoring of corporate golf days and club competitions.
- Resolve complaints and queries from members and guests regarding golf matters.
- Assist members with queries such as handicap, club competitions etc.
- Ensure necessary stock is available: Scorecards, pencils and tees.
- Ensure the golf booking system is being operated according to Club policy and procedures.
- Work with the Golf Administration Manager and assist where possible.
- Enforcement of the Club’s rules and regulations.
Personal Attributes:
- This position requires the job holder to have excellent communication and people skills.
- Effective and efficient general management duties such as planning, organizing, leading, and
controlling is essential. - Upholding current service levels as well as improving them.
- Exceptional people and communication skills with good command of the English language and proven
management skills are both essential. Both upward and downward communication must be effective. - Available to work weekend and public holidays.
- Own transport is preferable.
Experience:
- At least 2 years' experience in a similar role or environment.