1,274 Industrial Engineering jobs in South Africa

Your mission:

• Mondi benchmarked against best practices, newest technologies through market research
• Implement best practices for plant through put, emission reduction, quality improvement and energy reduction
• Develop and prepare concepts into tangible projects
• Commission and optimize new processes
• Optimize existing processes to maximise production and reduce costs
• Investigate plant bottle-necks and break-downs, identify root causes, propose and implement solutions
• Analyze relevant technology, resource needs and market demand to plan and assess the feasibility of projects
• Develop and recommend process strategies to optimize the safe and efficient maximisation of production targets
• Monitor and evaluate plant performance ensuring the safe and efficient maximizing of production targets
• Identify root cause of production anomalies and initiates rectifying actions required
• Monitor and ensure the efficient consumptions of raw materials used in the process
• Research and propose potential trials for new processes and/or equipment
• Coordinate and direct projects, making detailed plans to accomplish goals relating to the integration of technical activities
• Set scientific and technical goals within broad outlines provided by top management
• Assess variable costs of production and identify opportunities to reduce these costs
• Engage with OEM for technical support, driving OEE and technology advancement
• Perform various administrative functions such as reviewing and writing of reports, compiling of capital projects in the annual capex budget and budget control
• Assess the environmental impact of production process to comply with legislation and permit limits
• Provide tools for production team to monitor environmental Impact of the process
• Liaise with maintenance to ensure that equipment is safe to use
• Ensure compliance with the Occupational Health and Safety Act and other relevant legislation
  
  

Your profile

• BSc Chemical Engineering Degree
• B Tech Pulp & Paper will be advantageous
• Valid South African Drivers License
• Professional Registration with ECSA will be advantageous
• 5 - 10 years’ relevant process engineering experience within Heavy Engineering environment or Pulp & Paper Industry
• A minimum of 5 years’ experience in a senior technical and people management position
• SAP expereince is essential
• Must have project management experience
  
  

We offer:

• Location: Richards Bay Mill, 7 Western Arterial, Alton, Richards Bay, 3900
• Duration: Permanent
  
  

Benefits:

• Health benefits
• Learning & Development
  
  

Get in touch:

We strive to create a culture that inspires our people to reach their full potential. Going the extra mile – for colleagues and customers – our people drive our passion for performance and are the key ingredient of Mondi’s success. Be part of our future.

Do you want to know more about Mondi? We are a global leader in packaging and paper, contributing to a better world through innovative solutions that are sustainable by design. Our global team of 24,000 people works across 100 production sites in more than 30 countries.

Our strength lies in our diversity. We are dedicated to creating a team that reflects the diversity of the world we operate in. We believe in your potential and are committed to supporting you as you grow and learn at Mondi.

Only CVs uploaded onto our online career platform will be taken into consideration. With your application, you will be redirected to our recruiting platform. After creating an account, you will receive an activation link. If you do not find the email in your inbox, please check your spam folder or add the address to your “safe list” or address book.

Appointments will be made in line with our Employment Equity Plan. The above advert has minimum requirements listed; however, Management reserves the right to use additional/relevant information as criteria for shortlisting.

Awards:

Benefits:

• Health benefits
• Learning & Development

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Process Manufacturing Engineering Manager

Leading societies to a low carbon future, Alstom develops and markets mobility solutions that provide the sustainable foundations for the future of transportation. Our product portfolio ranges from high-speed trains, metros, monorail, and trams to integrated systems, customised services, infrastructure, signalling and digital mobility solutions. Joining us means joining a caring, responsible, and innovative company where more than 70,000 people lead the way to greener and smarter mobility, worldwide

At Alstom, we understand transport networks and what moves people. From high-speed trains, metros, monorails, and trams, to turnkey systems, services, infrastructure, signalling, and digital mobility, we offer our diverse customers the broadest portfolio in the industry. Every day, 80,000 colleagues lead the way to greener and smarter mobility worldwide, connecting cities as we reduce carbon and replace cars.

Could you be the next Process and Manufacturing Engineering Manager in Alstom Rolling Stock we’re looking for?

Your future role

Take on a new challenge and apply your engineering and manufacturing expertise in a cutting-edge field. You’ll work alongside collaborative, innovative, and forward-thinking teammates.

You'll play a critical role in ensuring product and process designs are optimized for manufacturability, driving industrialization resources across all phases of production. Day-to-day, you’ll work closely with teams across the business (EHS, Production, Project Management, Finance, Sourcing, and Supply Chain), manage the implementation of standard processes, and ensure compliance with safety and quality standards, among other responsibilities.

You’ll specifically take care of managing industrialization activities, deploying and maintain methodologies like ICONE, P-FMEA, and QRQC, but also lead the engineering team to support carbody manufacturing and delivery.

We’ll look to you for:

Ensuring the implementation of standard processes and product solutions and where established, monitor and maintain existing processes

Validating manufacturability and transferability using validated technologies

Driving continuous improvement actions to support production

Deploying industrialization standards, including EHS and ergonomics

Managing staff capacity, competencies, and end-to-end people management

Ensuring compliance with ISO, quality certifications, and legal requirements

All about you

We value passion and attitude. We don’t expect you to have every single skill, but we have listed some that we think will help you succeed and grow in this role:

Degree in Engineering (mandatory)

Lean Manufacturing certificate (desirable)

ECSA registration as a Professional Engineer (desirable)

10+ years of industrial experience, preferably in the railway industry

Proven ability to manage a team of engineers and technicians

Technical expertise in Process Engineering, Lean Manufacturing, and ERP systems like SAP

Working knowledge of Quality, Health & Safety standards, and OSHACT

Strong leadership, interpersonal, and networking skills

Financial acumen and result-driven mindset

Advanced planning, organizing, and decision-making skills

Things you’ll enjoy

Join us on a transformative journey – the rail industry is here to stay, so you can grow and develop new skills and experiences throughout your career. You’ll also:

Enjoy challenges, and a career free from boring daily routines

Work with cutting-edge railway safety standards

Collaborate with transverse teams and helpful colleagues

Contribute to innovative projects shaping the future of mobility

Utilise our inclusive and dynamic working environment

Steer your career in whatever direction you choose across functions and countries

Benefit from our investment in your development, through award-winning learning

Progress towards senior leadership roles

Benefit from a fair and dynamic reward package that recognizes your performance and potential.

You don’t need to be a train enthusiast to thrive with us. We guarantee that when you step onto one of our trains with your friends or family, you’ll be proud. If you’re up for the challenge, we’d love to hear from you!

Important to note

As a global business, we’re an equal-opportunity employer that celebrates diversity across the 63 countries we operate in. We’re committed to creating an inclusive workplace for everyone while upholding priority recruitment in line with our Employment Equity Plan.

Alstom is the leading company in the mobility sector, solving the most interesting challenges for tomorrow’s mobility. That’s why we value inquisitive and innovative people who are passionate about working together to reinvent mobility, making it smarter and more sustainable. Day after day, we are building an agile, inclusive and responsible culture, where a diverse group of people are offered opportunities to learn, grow and advance in their careers, with options across functions and geographic locations. Are you ready to join a truly international community of great people on a challenging journey with a tangible impact and purpose?

Alstom is an equal opportunity employer committed to creating an inclusive working environment where all our employees are encouraged to reach their full potential, and individual differences are valued and respected. All qualified applicants are considered for employment without regard to race, colour, religion, gender, sexual orientation, gender identity, age, national origin, disability status, or any other characteristic protected by local law.

#J-18808-Ljbffr

Overview

Leading societies to a low carbon future, Alstom develops and markets mobility solutions that provide the sustainable foundations for the future of transportation. Our product portfolio ranges from high-speed trains, metros, monorail, and trams to integrated systems, customised services, infrastructure, signalling and digital mobility solutions. Joining us means joining a caring, responsible, and innovative company where more than 70,000 people lead the way to greener and smarter mobility, worldwide.

At Alstom, we understand transport networks and what moves people. From high-speed trains, metros, monorails, and trams, to turnkey systems, services, infrastructure, signalling, and digital mobility, we offer our diverse customers the broadest portfolio in the industry. Every day, 80,000 colleagues lead the way to greener and smarter mobility worldwide, connecting cities as we reduce carbon and replace cars.

Your future role

Could you be the next Process and Manufacturing Engineering Manager in Alstom Rolling Stock we’re looking for?

Take on a new challenge and apply your engineering and manufacturing expertise in a cutting-edge field. You’ll work alongside collaborative, innovative, and forward-thinking teammates.

You'll play a critical role in ensuring product and process designs are optimized for manufacturability, driving industrialization resources across all phases of production. Day-to-day, you’ll work closely with teams across the business (EHS, Production, Project Management, Finance, Sourcing, and Supply Chain), manage the implementation of standard processes, and ensure compliance with safety and quality standards, among other responsibilities.

You’ll specifically take care of managing industrialization activities, deploying and maintain methodologies like ICONE, P-FMEA, and QRQC, but also lead the engineering team to support carbody manufacturing and delivery.

We’ll look to you for:

• Ensuring the implementation of standard processes and product solutions and where established, monitor and maintain existing processes
• Validating manufacturability and transferability using validated technologies
• Driving continuous improvement actions to support production
• Deploying industrialization standards, including EHS and ergonomics
• Managing staff capacity, competencies, and end-to-end people management
• Ensuring compliance with ISO, quality certifications, and legal requirements

All about you

We value passion and attitude. We don’t expect you to have every single skill, but we have listed some that we think will help you succeed and grow in this role:

• Degree in Engineering (mandatory)
• Welding qualification (mandatory)
• Lean Manufacturing certificate (desirable)
• ECSA registration as a Professional Engineer (desirable)
• 10+ years of industrial experience, preferably in the railway industry
• Proven ability to manage a team of engineers and technicians
• Technical expertise in Process Engineering, Lean Manufacturing, and ERP systems like SAP
• Working knowledge of Quality, Health & Safety standards, and OSHACT
• Strong leadership, interpersonal, and networking skills
• Financial acumen and result-driven mindset
• Advanced planning, organizing, and decision-making skills

Things you’ll enjoy

Join us on a transformative journey – the rail industry is here to stay, so you can grow and develop new skills and experiences throughout your career. You’ll also:

• Enjoy challenges, and a career free from boring daily routines
• Work with cutting-edge railway safety standards
• Collaborate with transverse teams and helpful colleagues
• Contribute to innovative projects shaping the future of mobility
• Utilise our inclusive and dynamic working environment
• Steer your career in whatever direction you choose across functions and countries
• Benefit from our investment in your development, through award-winning learning
• Progress towards senior leadership roles
• Benefit from a fair and dynamic reward package that recognizes your performance and potential.

You don’t need to be a train enthusiast to thrive with us. We guarantee that when you step onto one of our trains with your friends or family, you’ll be proud. If you’re up for the challenge, we’d love to hear from you!

Important to note

As a global business, we’re an equal-opportunity employer that celebrates diversity across the 63 countries we operate in. We’re committed to creating an inclusive workplace for everyone while upholding priority recruitment in line with our Employment Equity Plan.

Alstom is the leading company in the mobility sector, solving the most interesting challenges for tomorrow’s mobility. That’s why we value inquisitive and innovative people who are passionate about working together to reinvent mobility, making it smarter and more sustainable. Day after day, we are building an agile, inclusive and responsible culture, where a diverse group of people are offered opportunities to learn, grow and advance in their careers, with options across functions and geographic locations. Are you ready to join a truly international community of great people on a challenging journey with a tangible impact and purpose?

Alstom is an equal opportunity employer committed to creating an inclusive working environment where all our employees are encouraged to reach their full potential, and individual differences are valued and respected. All qualified applicants are considered for employment without regard to race, colour, religion, gender, sexual orientation, gender identity, age, national origin, disability status, or any other characteristic protected by local law.

#J-18808-Ljbffr

We are seeking a Retail Training and Quality Assurance Lead to join our dynamic M-KOPA South Africa team as we transform learning and development while building world-class capabilities across our retail operations.

As the Retail Training and Quality Assurance Lead, you will shape the Retail Customer and Agent experiences while building world-class capabilities within our retail function. This role is perfect for someone who thrives on excellence , embraces data-driven insights , and is passionate about developing people in a mission-driven environment.

You'll design and deliver comprehensive training experiences , drive strategic training innovation , and lead performance excellence through data-driven insights and quality assurance frameworks . Your work will directly influence customer journey optimization while ensuring compliance excellence and continuous improvement across all M-KOPA retail locations.

This is a transformational leadership opportunity , offering the chance to build training excellence and quality assurance frameworks that elevate team capabilities and customer outcomes across our expanding South African retail network.

About Us

At M-KOPA, we are committed to making everyday essentials accessible through flexible financing . As our Retail Training and Quality Assurance Lead , you will play a crucial role in enabling that mission by transforming learning and development and ensuring quality excellence across our retail operations.

You will design and deliver comprehensive training experiences for Stock Controllers utilizing classroom sessions and digital learning via our proprietary M-KOPA Academy . Your training will cover product expertise , system proficiency , customer handling mastery , and essential soft skills that drive performance excellence.

You'll analyze customer interaction patterns and performance data to identify skill enhancement opportunities, develop targeted training solutions , and create comprehensive assessment frameworks . Your role also encompasses strategic quality audits , performance analytics , compliance excellence , and customer journey enhancement through mystery shopping and service evaluation.

This role is designed for a learning and development leader who is analytically strong , coaching-focused , and committed to excellence . If you're ready to transform retail capabilities while ensuring quality standards that support financial inclusion across South Africa, this could be your opportunity to make a lasting impact.

Expertise

We are looking for an accomplished training and quality professional with a Bachelor's degree in a relevant field and Training and/or Quality Assurance certifications being a valuable plus , plus minimum 2 years in Retail or Customer service environments with demonstrated success in Training or Quality roles .

You will bring:

• Proven experience in retail or customer service environments with demonstrated success in training or quality assurance roles .

• Technical proficiency with advanced skills in CRM systems , Microsoft Office Suite , and Learning Management Systems .

• Communication excellence with outstanding verbal and written abilities and compelling presentation skills for diverse audiences.

• Analytical mindset with strong problem-solving capabilities , exceptional attention to detail , and data interpretation skills .

• Natural coaching and mentoring abilities with proven performance management experience and ability to drive continuous improvement.

• Understanding of retail operations , service center dynamics , and financial services regulatory frameworks .

• Training design expertise with ability to create comprehensive learning experiences across classroom and digital platforms .

• Quality assurance mastery with experience in audit frameworks , compliance monitoring , and performance evaluation systems .

What We Offer

• A mission-driven environment where your training excellence directly supports financial inclusion across South Africa.

• Transformational leadership role with opportunity to build training and quality frameworks from the ground up in a high-growth fintech.

• Direct impact on team capabilities and customer outcomes across our expanding retail network.

• Advanced learning technology access including our proprietary M-KOPA Academy platform for innovative training delivery.

• Competitive compensation and a values-driven culture rooted in innovation, inclusion, and empowerment .

• Professional development opportunities with a diverse, high-performing team committed to learning excellence.

If you're ready to transform retail capabilities , drive quality excellence, and build training frameworks that elevate M-KOPA's customer experience in South Africa—we'd love to hear from you .

Why M-KOPA?

At M-KOPA, we empower our people to own their careers through diverse development programs, coaching partnerships, and on-the-job training. We support individual journeys with family-friendly policies, prioritize well-being, and embrace flexibility.

Join us in shaping the future of M-KOPA as we grow together. Explore more at m-kopa.com .

Recognized four times by the Financial Times as one Africa's fastest growing companies (2022, 2023, 2024 and 2025) and by TIME100 Most influential companies in the world 2023 and 2024 , we've served over 5 million customers, unlocking $1.5 billion in cumulative credit for the unbanked across Africa.

Important Notice

M-KOPA is an equal opportunity and affirmative action employer committed to assembling a diverse, broadly trained staff. Women, minorities, and people with disabilities are strongly encouraged to apply.

M-KOPAexplicitly prohibits the use of Forced or Child Labour and respects the rights of its employees to agree to terms and conditions of employment voluntarily, without coercion, and freely terminate their employment on appropriate notice. M-KOPA shall ensure that its Employees are of legal working age and shall comply with local laws for youth employment or student work, such as internships or apprenticeships.

M-KOPA does not collect/chargeany money as a pre-employment or post-employment requirement. This meansthat we never ask for ‘recruitment fees’, ‘processing fees’, ‘interview fees’, or any other kind of money in exchange for offer letters or interviews at any time during the hiring process.

Applications for this position will be reviewed on a rolling basis. Shortlisting and interviews will take place at any stage during the recruitment process. We reserve the right to close the vacancy early if a suitable candidate is selected before the advertised closing date.

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Manufacturing Engineering Manager (Six Sigma Black Belt), Cheshire | *** OFFER STAGE 27 Jun 2025 *** £80,000 - £85,000 (dep. on exp.) + Car Allowance + Bonus (up to 30%) + Excellent Benefits + Relocati Cheshire

Are you a highly driven and experienced Manufacturing Engineering Manager ready to lead a critical function within a dynamic FMCG manufacturing site? Do you possess a Six Sigma Black Belt and a proven track record of delivering significant improvements in fast-paced, demanding environments? If so, this is an exceptional opportunity to join a profitable and expanding company, part of a larger European group, as they embark on a substantial 5-year automation investment journey.

Our client's Cheshire site, with approximately 150 employees, is at a mid-level maturity in its Lean/Six Sigma journey. They are seeking a visionary leader who can champion their continuous improvement initiatives and elevate their engineering capabilities to new heights. You will play a pivotal role in shaping the future of their manufacturing operations.

The Role

As Manufacturing Engineering Manager, you will be instrumental in driving operational excellence, fostering a culture of continuous improvement, and leading a talented team. You will directly manage a Lead Engineer, Project Manager, and Continuous Improvement Coordinator, working closely alongside the Production Manager to achieve their ambitious goals.

Key Responsibilities

• Strategic Leadership & Continuous Improvement:
  • Develop and implement a robust engineering strategy that aligns with overall company goals, driving a continuous improvement agenda through Lean and Six Sigma methodologies.
  • Champion change initiatives, identify opportunities for operational enhancements, and ensure the consistent application of best-in-class engineering standards.
  • Actively support the entire business sales and operations planning process, ensuring engineering contributions are seamlessly integrated.
• Operational Excellence & Performance:
  • Oversee departmental efficiency and functional performance, ensuring all outputs meet or exceed targets in areas such as safety, quality, delivery, cost, cash, EVA growth, and service.
  • Drive initiatives to significantly reduce set-up times and optimize manufacturing processes for maximum productivity.
  • Maintain and exceed internal and external customer satisfaction through a relentless focus on quality and efficiency.
• Lead, mentor, and develop a high-performing team of engineers, fostering a culture of collaboration, innovation, and accountability.
• Take ownership of personal development plans for all staff, providing coaching and support to enhance capabilities and ensure robust succession planning.
• Recognize and reward influential ideas from all levels of the organization, fostering an environment where innovation thrives.
• Stakeholder Collaboration & Partnership:
  • Identify, initiate, and nurture strategic partnerships, both internally (across the site and within the wider Group) and externally, to secure appropriate resources and flexibility for business objectives.
  • Effectively manage relationships with key customers and suppliers to ensure seamless operations and continuous improvement.
  • Collaborate closely with sister companies within the Group to share best practices, deliver joint solutions, and develop collective capabilities.

What You'll Bring

• A strong engineering background gained within a demanding and fast-paced manufacturing environment, ideally within FMCG.
• Six Sigma Black Belt certification is essential.
• Proven experience in a leadership role, managing and developing engineering teams.
• Demonstrable expertise in Lean manufacturing principles and continuous improvement methodologies.
• Exceptional business acumen and a strategic mindset with the ability to translate goals into actionable plans.
• A commitment to high standards of productivity and a keen awareness of company goals.
• Excellent communication, interpersonal, and stakeholder management skills.

Why Join Our Client?

This is an exciting time to join their team in Cheshire. You will be part of a forward-thinking, profitable organisation with significant investment planned for automation, offering you the chance to make a tangible impact and shape their future. They offer a challenging yet rewarding environment where your expertise will be valued and your career growth supported.

If you are a driven and ambitious Manufacturing Engineering Manager ready to take on this critical role, we encourage you to apply.

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Directs all activities and staff responsible for quality assurance of all products and services

Job title:

Head of Quality & Compliance Assurance (Pipeline)

Job Description:

The Head of Quality, Operational Compliance, and Assurance will lead the charge in ensuring VMo2's operations meet the highest standards of quality and regulatory compliance. This role is responsible for:

• Championing Quality and Compliance: Govern the achievement and remediation of operational and regulatory compliance requirements across VMo2, ensuring adherence to contractual obligations and industry best practices.
• Leading a Global Team: Manage and mentor a team of Quality professionals (Oversight, ICOE and Ops compliance), driving a culture of excellence and continuous improvement.
• Driving Cross-functional Collaboration: Coordinate with stakeholders across the organization, including the Client, Capita Compliance, Capita Commercial, Capita Info Sec, and Operations, to develop and implement a comprehensive Quality improvement plan.
• Ensuring Timely Reporting: Deliver all Quality reports to the client in line with agreed SLAs and recovery dates, maintaining transparency and accountability.
• Overseeing Quality Assurance: Conduct audits, quality checks, and routine call monitoring to identify and address non-adherence to policies and processes.
• Managing Client Escalations: Support operational leads in addressing client escalations, ensuring timely resolution and delivery against agreed improvement plans.
• Assessing Change Impact: Evaluate the impact of Quality-related changes on the current operational model and contractual obligations, minimizing risks and maximizing benefits.
• Establishing Governance and Accountability: Develop and maintain key governance documents, including a RACI matrix for key Quality assurance processes, to ensure clarity of roles and responsibilities.

Accountabilities & Activities

• Ensuring Quality and Compliance: Take full ownership for the delivery of Quality and Quality Assurance across the global VMo2 contract, ensuring adherence to contractual obligations and regulatory requirements.
• Leading and Managing: Provide line management oversight to ICOE and other senior Quality managers, fostering a high-performing team and driving a culture of excellence.
• Establishing Governance: Set the strategic direction for Quality Assurance across VMo2, including developing and maintaining key governance documents that outline roles, responsibilities, and processes.
• Managing Risks: Proactively assess product, compliance, and operational risks, developing and implementing risk management strategies and action plans to address areas where KPIs or contractual standards are not being met.
• Addressing Compliance Issues: Act on client and internal compliance/commercial guidance to address compliance issues, including fraud, contractual obligations, and revenue erosion.
• Communicating Policies and Procedures: Disseminate written policies and procedures related to compliance activities, collaborating with the commercial team to ensure clarity and effectiveness.
• Leveraging Technology: Explore and implement AI-powered tools and automation to enhance communication, monitoring, and enforcement of compliance standards.
• Analysing Data: analyse data and trends to proactively identify compliance risks and opportunities, presenting findings to management and employees to drive informed decision-making.
• Collaborating with Stakeholders: Work effectively with key stakeholders across all levels of the business, including SLT and SMT, to identify innovative solutions, cost reduction opportunities, and KPI achievement strategies.
• Communicating Effectively: Communicate complex data in various formats (digital and verbal), producing compelling case studies and business cases that demonstrate clear benefits and alignment with business objectives.
• Driving Results: Maintain a delivery-based mindset, balancing efficient execution with maximum output to achieve results.
• Supporting Change: Collaborate with stakeholders and operational leads on program activities, supporting the impact assessment phase of changes to ensure that revenue erosion or Quality KPI risks are effectively mitigated.
• Personal Development: Take ownership of personal and professional development, staying up-to-date on products, services, processes, and industry best practices.
• Driving Innovation: Lead the development and implementation of a cutting-edge Quality and Compliance strategy, leveraging data, AI, and automation to continuously evolve the VMO2 Capita Experience.

Professional Know-How:

Minimum Requirements:

• 5 years experience in a Quality Management role with a the BPO / Call center space
• Proven leadership in Quality and Compliance: Demonstrated experience leading and managing Quality and Compliance functions within a complex, fast-paced environment.
• AI and Automation Advocate: Experience exploring and AI-powered tools and automation to enhance efficiency and effectiveness of Quality and Compliance processes, aligned with account plans.

Skills/abilities:

• Data-driven decision maker: Strong analytical skills with the ability to interpret data, identify trends, and develop actionable insights to improve service quality and compliance.
• Change Management Champion: Proven ability to lead and manage change, driving adoption of new technologies and methodologies to improve service delivery.
• Strategic Thinker: Capable of developing and implementing a comprehensive Quality and Compliance strategy aligned with business objectives and industry best practices.
• Exceptional Communication and Stakeholder Management: Excellent written and verbal communication skills with the ability to influence and collaborate with stakeholders at all levels.
• Customer-centric Approach: Passionate about delivering exceptional customer experiences and driving continuous improvement

Judgement Skills:

• Critical Thinking and Problem-Solving: Critically analyse complex situations, identify root causes, and develop effective solutions to address Quality and Compliance challenges.
• Risk Assessment and Mitigation: Proactively identify and assess potential risks, develop mitigation strategies, and implement controls to minimize negative impacts on service quality and compliance.
• Decision-Making under Pressure: Make sound, informed decisions in a timely manner, even when faced with ambiguity and competing priorities.
• Balancing Innovation and Compliance: Foster a culture of innovation while ensuring adherence to regulatory requirements and industry best practices.
• Ethical Conduct and Integrity: Demonstrate unwavering ethical conduct and maintain the highest standards of integrity in all Quality and Compliance activities.

Management/Supervisory Responsibility:

This position has supervisory responsibilities

About us

Capita is an award-winning contact centre service company with fully hosted global delivery centres trusted by global leading brands to transform their Customer Experience.

We’re here to help get you to your future — whether it’s to gain worldclass customer service experience or grow with our variety of skills and experiences, we are here for you! If you have the ambition to go far and the imagination to see beyond the ordinary, there’s no better place to be.

Our services span multiple sectors, locations and businesses from retail industry, healthcare, government education to employment, working together to create better outcomes for all.

Our Mutual Park Offices boasts a 6-star green rating aligning with our carbon neutral strategy and offers our team improved facilities, amenities and multi-faceted transport options. The on-site benefits include a gym, a doctor and clinic, a creche, multiple restaurants and food stores, a pharmacy, a hairdresser and a spa.

What’s in it for you?

• Competitive Basic salary
• Medical Aid
• Provident fund, Group life, funeral and disability benefit
• Annual Performance Incentive: We offer an annual performance incentive based on target %, rewarding our employees for their hard work and dedication.
• Global Colleague Networks: We provide opportunities for participation in global colleague networks, fostering a sense of community and collaboration.
• Community Engagement: We offer 8 hours for opportunities to give back to the community through our socio-economic development programmes.
• Annual Leave: We provide annual leave days more than statutory requirements, ensuring our employees have ample time to rest and rejuvenate.
• International Exposure: We provide opportunities for international exposure, broadening our employees’ horizons and experiences.
• Development and Growth: We offer numerous opportunities for development and growth, helping our employees to reach their full potential.

What we hope you’ll do next

Choose ‘Apply now’ to fill out our short application, so that we can find out more about you. Please upload an up-to-date CV which highlights your relevant experience.

What will happen next?

• Your application will be reviewed.
• If your application is successful, you will be invited to an interview with a member of the recruitment team.

IMPORTANT

The shortlisted candidates are subject to be assessed using relevant assessment tools based on the needs and requirements of the role.

Capita South Africa adheres to the principles of the Employment Equity Act and preference will be given to candidates in line with the business’ EE targets and goals.

Attach your most recent CV indicative of the criteria as advertised.

Please note no late applications will be considered

#PNet

Location:

Cape Town

,

South Africa

Time Type:

Full time

Contract Type:

Permanent #J-18808-Ljbffr

Senior Process Engineer

Job Location: Gauteng, Johannesburg

Deadline: September 30, 2025

Job Summary

• As a Senior Process Engineer in the Absa Design office, you will support Absa businesses and critical projects by creating new, world-class, innovative process designs to improve customer experience, process efficiency, and process excellence.
• You will provide expert advice and guidance to senior business stakeholders, and create high-quality process design methodologies, tools, and practices to increase the overall process design.
• An ideal Senior Process Engineer is a recognized expert in process design and process excellence and is able to provide consistently rigorous and creative process solutions to tough problems.
• She / he has a track record of aligning design decisions to business strategy / objectives and providing insights and direction to the business at the most senior levels.
• She / he has a passion for problem-solving and can turn data into actionable insights.
• Senior Process Engineer is an experienced coach and mentor, being able to develop process design skills and capabilities across the entire design team.

Job Description

• Create process designs for critical processes across the bank
• Create high quality and innovative process designs across a business area or channel to improve customer experience, process efficiency, and process excellence in order to deliver against defined business objectives
• Provide thought leadership to multiple simultaneous projects across Absa, delivering on the highest quality, creative, and innovative design solutions to highly complex problems
• Deliver both continuous and step-change improvements in process efficiencies and process rigor that both improve the quality of delivery and reduce cost
• Conduct a thorough investigation and analysis to produce a qualified and quantified view of customer value, pain points, and priorities in relation to business strategy, and translate that into technical, business, and architecture requirements that account for risk and compliance needs and technical limitations
• Scope, prioritize and execute high-quality process design work, ensuring data-driven approach, focus on the highest impact work, timely delivery of agreed outcomes (quality, cost, service levels), and high design quality
• Collaborate with business and channels to ideate, conceptualize, develop, test, evaluate and evolve new process designs
• Ensure that end to end business impact of process design is measured, well understood, and articulated. Document and distribute project outputs in such a way that input requirements for downstream business-, delivery- and embedment partners are met e.g. Operations, Product teams, Technology
• Meet and manage stakeholder expectations with regard to timelines and expected project outcomes. Pro-actively identify failure modes and constraints and provide stakeholder community with visibility and proposed mitigation plans
• Stay involved with the BU and projects post-implementation. Track and report success against the upfront agreed project outcomes

Provide expert advice and solutions to influence and implement the business strategy

• Support business in the implementation of the long-term product and customer strategy. Develop and refine good design practices within the business area or channel to enable consistent design quality.
• Act as a senior thought partner to business and design leadership in customer experience and design innovation, driving continuous and step-change improvements across the businesses
• Provide insights and advice based on deep expertise in design methodologies (e.g., lean, six Sigma), understanding of new and advanced technologies and global best practice
• Combine the understanding of the business strategic intent and customer / process insights into tangible process recommendations and vision, with large value-add to the business
• Promote the re-usability of designs and end-to-end value chain ownership rather than silo thinking and behaviors, i.e. by managers so that designs can be shared
• Stay abreast of industry trends and role players and ensure that Absa is well-positioned to provide competitive and industry leading Design
• Contribute to the wider process design community within Absa
• Take an active role in the development of process design capability and community in Absa
• Provide ongoing training, mentoring, and coaching to process designers at all levels in the team, accelerating their design skill and capability development
• Drive the creation and continuous improvement of the team’s design approach and problem-solving from initial analysis to final process implementation. Significantly contribute to the training curriculum, tools, and processes to ensure adoption across all teams
• Actively contribute the overall knowledge management, providing insights and direction; and by bringing people together to share knowledge
• Promote Process excellence across Absa by training and upskilling people with different functional skills and levels; provide tools, processes, and strategies to support the adoption

Additional Job Description

• Ensure that all activities and duties are carried out in full compliance with regulatory requirements, Enterprise Wide Risk Management

Required skills

• Influencing Others
• Strategic Thinking
• Analytical Thinking
• Design Delivery
• Process Efficiencies
• Thought Leadership
• Creative and innovative thinking
• Process Innovation
• Business Acumen
• Highly Result Oriented
• Yes Solutions Design
• Customer Focus
• Agile / Entrepreneurial thinking
• Teamwork and collaboration

Education

• NQF Level 8 or higher
• Bachelor`s Degrees and Advanced Diplomas : Physical, Mathematical, Computer and Life Sciences (Required)

End Date : September 25, 2025

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• Accompanying senior staff on visits to Clients on budgetary enquires.
• Involvement with tender activities which will include reading and understanding tender enquiries and understanding conceptual and basic designs.
• Assistance with generating tender documentation such as P&ID’s, equipment lists, vessel datasheets, preliminary plant layouts, datasheets for rotating equipment and assistance with costing of mechanical equipment.
• Assistance with process design on projects by reviewing the Client’s specifications, preparation of design documents such as P&ID’s, PFD’s, Mass and energy balances, process description, operating manuals, etc.
• Generating equipment datasheets and technical adjudication of vendor equipment for procurement.
• Attendance of HAZOP’s and design reviews and all project engineering activities as required by the project schedule and scope of work.
• Involvement with commissioning activities including commissioning plans, checking out plant vs P&ID’s, involvement with training, cold & hot commissioning, performance testing and running in of equipment.
• Involvement with and overseeing R&D testwork campaigns in our in-house laboratory.
• All administration functions as determined by the company.

QUALFICATIONS / EXPERIENCE

• Chemical Engineering degree (University graduates only)
• At least five years relevant process design experience on projects.
• The successful candidate must be a fast learner, able to work with little supervision.
• Take ownership of both their work and professional development.
• Computer literacy and have their own transport.

In addition, the successful candidate should / should be able to :

• Reside in Johannesburg or Pretoria
• Solution and improvement focused (initiative and self-motivation).
• Effective time management skills with a sense of urgency.
• Ability to establish and maintain effective working relationships with those contacted in the course of work.
• Ability to work unsupervised, be able to multi- task and work under pressure.
• Proactively work within a team of multi-disciplinary engineers.

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Senior Engineer Johannesburg • Johannesburg, ZA

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# **Empowering Africa’s tomorrow, together…one story at a time.**With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.**Job Summary**As a Senior Process Engineer in the Absa Design office, you will support Absa businesses and critical projects by creating new, world-class, innovative process designs to improve customer experience, process efficiency, and process excellence. You will provide expert advice and guidance to senior business stakeholders, and create high-quality process design methodologies, tools, and practices to increase the overall process design. An ideal Senior Process Engineer is a recognized expert in process design and process excellence and is able to provide consistently rigorous and creative process solutions to tough problems. She/he has a track record of aligning design decisions to business strategy/objectives and providing insights and direction to the business at the most senior levels. She/he has a passion for problem-solving and can turn data into actionable insights. Senior Process Engineer is an experienced coach and mentor, being able to develop process design skills and capabilities across the entire design team.**Job Description***Create process designs for critical processes across the bank*** Create high quality and innovative process designs across a business area or channel to improve customer experience, process efficiency, and process excellence in order to deliver against defined business objectives* Provide thought leadership to multiple simultaneous projects across Absa, delivering on the highest quality, creative, and innovative design solutions to highly complex problems* Deliver both continuous and step-change improvements in process efficiencies and process rigor that both improve the quality of delivery and reduce cost* Conduct a thorough investigation and analysis to produce a qualified and quantified view of customer value, pain points, and priorities in relation to business strategy, and translate that into technical, business, and architecture requirements that account for risk and compliance needs and technical limitations* Scope, prioritize and execute high-quality process design work, ensuring data-driven approach, focus on the highest impact work, timely delivery of agreed outcomes (quality, cost, service levels), and high design quality* Collaborate with business and channels to ideate, conceptualize, develop, test, evaluate and evolve new process designs* Ensure that end to end business impact of process design is measured, well understood, and articulated. Document and distribute project outputs in such a way that input requirements for downstream business-, delivery- and embedment partners are met e.g. Operations, Product teams, Technology* Meet and manage stakeholder expectations with regard to timelines and expected project outcomes. Pro-actively identify failure modes and constraints and provide stakeholder community with visibility and proposed mitigation plans* Stay involved with the BU and projects post-implementation. Track and report success against the upfront agreed project outcomes**Provide expert advice and solutions to influence and implement the business strategy*** Support business in the implementation of the long-term product and customer strategy. Develop and refine good design practices within the business area or channel to enable consistent design quality.* Act as a senior thought partner to business and design leadership in customer experience and design innovation, driving continuous and step-change improvements across the businesses* Provide insights and advice based on deep expertise in design methodologies (e.g., lean, six Sigma), understanding of new and advanced technologies and global best practice* Combine the understanding of the business strategic intent and customer/process insights into tangible process recommendations and vision, with large value-add to the business* Promote the re-usability of designs and end-to-end value chain ownership rather than silo thinking and behaviors, i.e. by managers so that designs can be shared* Stay abreast of industry trends and role players and ensure that Absa is well-positioned to provide competitive and industry leading Design* Contribute to the wider process design community within Absa* Take an active role in the development of process design capability and community in Absa* Provide ongoing training, mentoring, and coaching to process designers at all levels in the team, accelerating their design skill and capability development* Drive the creation and continuous improvement of the team’s design approach and problem-solving from initial analysis to final process implementation. Significantly contribute to the training curriculum, tools, and processes to ensure adoption across all* teams* Actively contribute the overall knowledge management, providing insights and direction; and by bringing people together to share knowledge* Promote Process excellence across Absa by training and upskilling people with different functional skills and levels; provide tools, processes, and strategies to support the adoption**Additional Job Description*** Ensure that all activities and duties are carried out in full compliance with regulatory requirements, Enterprise Wide Risk Management**Required skills*** Influencing Others* Strategic Thinking* Analytical Thinking* Design Delivery* Process Efficiencies* Thought Leadership* Creative and innovative thinking* Process Innovation* Business Acumen* Highly Result Oriented* Yes Solutions Design* Customer Focus* Agile/Entrepreneurial thinking* Teamwork and collaboration**Education**NQF Level 8 or higher**Education**Bachelor`s Degrees and Advanced Diplomas: Physical, Mathematical, Computer and Life Sciences (Required)*Absa Bank Limited is an equal opportunity, affirmative action employer. In compliance with the Employment Equity Act 55 of 1998, preference will be given to suitable candidates from designated groups whose appointments will contribute towards achievement of equitable demographic representation of our workforce profile and add to the diversity of the Bank.**Absa Bank Limited reserves the right not to make an appointment to the post as advertised*
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