17 Banking jobs in Durban

Direct message the job poster from Huntswood

The Head of Operations (Financial Services- Banking/Insurance) will support the overall effective operational delivery of managing complex customer complaints, to meet the internal and client led demands by demonstrating strong leadership, operational and management capability.

Job Responsibilities:

People Management

• Managing Performance and achievement of team leader KPIs
• Articulate with clarity to the Team leaders, the business expectations and support them with the creation and execution of their operational plan.
• Prepared daily Huddle are held.
• Leave/ Absence Management ensuring the required resourcing is available as per SLA
• Disciplinary & HR related Matters are attended to as they arise in line with the company policy and protocols.
• Create and drive team motivation.
• Reward & Recognition is part of the operational rigor.
• Incentive programmes are aspirational, structured and well
• communicated as to align to the operational delivery required.
• Encourage a cross functional collaborative way of work.
• Drive a high-performance environment, ensuring the client objectives are achieved consistently.
• HW policies, procedures and protocols are being communicated and demonstrated within the operational environment.
• Foster the HW culture which must be visible and aligned to a people centric approach.
• Recognize potential challenges that would hinder/ disrupt team performance or morale and speedily address either independently or in partnership with other stakeholders.

Team/Leader Development

• Coaching/ mentoring is structured and ongoing
• New leader plan is constructed to support the transition of the newly appointed leader.
• Take the lead on bi-monthly call review sessions with the team leaders/ advisors, with documented actions and outcomes following the session
• Conduct monthly 1-1s with the team leaders, reviewing overall team performance and personal development. Identify skills/ knowledge gaps and address or collaborate with the relevant department to assist.
• Embed industry best practices into the operational environment and continuously seek ways to elevate the level of service delivery.
• Ongoing knowledge sharing based on day of day incidents, findings, or feedback (internal / external)
• Host regular think tank/ focus session with the team (sharing of information, brainstorm ideas for improvement, address problems / challenging situations)
• Team professional Development (CPD, succession, career pathing, etc.)
• Address poor work performance through a structured development plan, partnering with HR to ensure sufficient support is provided for improvement
• Identify and nurture top talent within the team.
• Create a repository of useful resources / reference material to support coaching or skills-based session.
• Create ongoing learning opportunities, both formal an informal so colleagues are kept up to date

Operational Management (BAU)

• Define operational objectives.
• Agree and deliver key operational metrics
• Prepare and plan to deliver against the agreed business targets.
• Monitoring performance and adapting activities accordingly.
• Execute on financial objectives by translating into operational activities.
• Track performance against forecast and makes operational adjustments in month.
• Departmental wide communication of relevant information is circulated/communicated.
• Define reporting requirements to optimism the performance.
• Record keeping of key information in respect of with business requirements.
• Instate quality control mechanism ensuring the necessary actions are consistency applied.
• Manage all legislative requirements, taking the appropriate action if required
• Process Oversight and monitoring
• Monitoring of department expenses
• Procurement and supplier oversight
• Based on management information and insights, suggest areas for review to maintain continuous improvement within the environment
• Areas of concern are timeously raised and addressed to avoid disruption and loss of revenue
• Promoting good news stories, innovation, successes and learnings within the department and wider organization
• Project Implementation
• Taking the lead from the project manager, execute/support on actions for department specific projects.
• Provide insight into the project plan.
• Improve, influence and secure support for value-add initiatives.
• Connect and collaborate with others in the project team to ensure successful outcome.
• Keep stakeholders well informed with ongoing communication on progress/ setbacks.
• Maintain records of actions and milestone /achievements for your assigned actions

Support the building of a great Client Relationship

• Support the Client Director with maintaining good client interactions
• Work collaboratively with clients through WBR, MBR and QBR.
• Manage internal delivery on client requirements.
• Escalate risk/issues within Huntwood immediately to mitigate concerns/problems.
• Prepare adequately for client visits, including ensure all relevant internal teams are well prepared. Maintain good communication and build healthy working relationships with the client.
• Keep the client aware of necessary information by providing regular feedback.
• Build confidence with the client by sharing achievements and challenges ahead of the time.
• Report on continuous improvement within the department.

Change Management

• Identifying change initiatives within the department.
• Partnering with Business on wider organizational change initiatives.
• Drive change initiatives, ensuring it as the desired outcome.
• Management of the communication plan around the change activities specific to the department Monitor the outcome / results closely, addressing challenges as they arise.

Department Reporting

• Work closely with the BI team to build reporting and insights required to manage the operations.
• Ongoing data analytics of existing MI • Monitor trends to drive the direction and focus on key business levers. Using the insights gathered from the available data to make decisions and recommendations for improvement. Drive data driven continuous improvement initiatives within the department.

Job Requirements:

• Minimum qualification of Matric/NQF 4
• Relevant tertiary qualification will be advantageous
• Experience within financial services is essential (Banking/Insurance. Etc)
• 3 years in a Senior Operations Management role in a BPO/Call Centre Environment
• Experience within Complaints space is essential ideally working with UK based clients
• Experience in the financial services/insurance sector preferred
• Experience with high level communication with senior stakeholders and clients (written and verbal)
• Proficiency in MS Excel

Skills Required:

• Interpersonal skills and communication (written & verbal)
• Understanding of business processes & policies
• Organized and structured personality
• Resource Planning
• Innovative / Creative thinker
• Analytical skills
• Coaching and mentoring
• Ability to lead and influence
• Decision Making
• Planning and organizational skills
• Operational Knowledge
• Report Writing

Core Behavior

Huntswood’s employees are described as dependable, driven and collaborative.

The job holder should align to our 6 Fundamental Values:

• Strive For Greater
• Enable and empower all employees
• Do the right thing
• Own it

"It's not just about what we do, but the way we do it. And it's our values that make us special."

NB: All appointments are subject to the positive outcome of pre-employment verification checks.

• Seniority level Mid-Senior level

• Employment type Full-time

• Job function Customer Service
• Industries Financial Services and Outsourcing and Offshoring Consulting

Referrals increase your chances of interviewing at Huntswood by 2x

Durban, KwaZulu-Natal, South Africa 1 month ago

Durban, KwaZulu-Natal, South Africa 3 days ago

Durban, KwaZulu-Natal, South Africa ZAR25,000.00-ZAR30,000.00 6 days ago

Durban, KwaZulu-Natal, South Africa 7 hours ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

Business Segment: Business & Commercial Banking

To lead and manage the Enterprise Direct capability in a Province; to deliver the Provincial Enterprise Direct capability value proposition for Enterprise Direct. To support the Head, Enterprise Direct to drive and deliver a value adding sales and service solutions directed by the Enterprise Direct value proposition, that will grow the customer base. To ensure the day-to-day Enterprise Direct operations managed through effective coordination between all value chain functions.

Qualifications

Type of Qualification: First Degree
Field of Study: Business Commerce (FAIS required)

Experience Required

1. 8-10 years proven successful sales track record in the financial services industry.
2. Advanced product knowledge including specialized products and financial structures.
3. Advanced experience and knowledge in Credit and Compliance matters.
4. Negotiating skills and conflict handling.
5. Significant people management experience, leading teams and motivating people.

Business Segment: Business & Commercial Banking

To lead and manage the Enterprise Direct capability in a Province; to deliver the Provincial Enterprise Direct capability value proposition for Enterprise Direct. To support the Head, Enterprise Direct to drive and deliver a value adding sales and service solutions directed by the Enterprise Direct value proposition, that will grow the customer base. To ensure the day-to-day Enterprise Direct operations managed through effective coordination between all value chain functions.

Qualifications

Type of Qualification: First Degree
Field of Study: Business Commerce (FAIS required)

Experience Required

1. 8-10 years proven successful sales track record in the financial services industry.
2. Advanced product knowledge including specialized products and financial structures.
3. Advanced experience and knowledge in Credit and Compliance matters.
4. Negotiating skills and conflict handling.
5. Significant people management experience, leading teams and motivating people.

Business Segment: Business & Commercial Banking

To provide an administration function for the Relationship Manager for all sales and service requirements, including deal preparation. To monitor performance of an allocated portfolio in alignment with Commercial Client requirements. To provide an overall credit origination and risk management function for the portfolio. Accountable for sound portfolio management and ensuring sales opportunities are leveraged.

Qualifications

Type of Qualification: First Degree
Field of Study: Business Commerce

Experience Required
Relationship Banking (Client Coverage)
Business & Commercial Banking
5-7 years
Experience as an account analyst or similar position to gain exposure to lending principles and customer service or experience in credit or retail credit collections as a credit analyst responsible for assessing credit applications. Relevant intermediary experience in respect of the FAIS product subcategories applicable to this role.

Additional Information

• Adopting Practical Approaches
• Articulating Information
• Checking Things
• Directing People
• Banking Process & Procedures
• Customer Acceptance & Review (Business Banking)
• Product Knowledge (Business Banking)
• Product Related Systems (Business Banking)

Please note: All our recruitment processes comply with the applicable local laws and regulations. We will never ask for money or any from of payment as part of our recruitment process. If you experience this, please contact our Fraud line on +27 800222050 or

Business Segment: Business & Commercial Banking

To support the Banker, Enterprise (i.e., Portfolio & Multi-Channel) with the day-to-day administration, portfolio management, sales, operational and credit management functions for an allocated portfolio. To ensure that all compliance requirements within the portfolio are met and act as a contact point for the client, providing sales and service fulfilment aligned to segment targets.

1. Educational Requirements and Experience

• Bachelor’s Degree: A minimum of a bachelor's degree in a relevant field is typically required. This may include:
• Finance
• Business Administration
• Accounting
• Economics
• Banking and Financial Services
• Mathematics or Statistics (for roles involving more data analysis)
• Certification: FAIS

Experience in Enterprise Banking (or Business Banking): Familiarity with the products and services offered to businesses (e.g., loans, credit, treasury services) and an understanding of the specific challenges faced by enterprises of different sizes.

• Adopting Practical Approaches
• Articulating Information
• Checking Things
• Developing Expertise
• Account Opening & Maintenance
• Product and Services Knowledge
• Product Related Systems (Business Banking)

Business Segment: Business & Commercial Banking

To provide an administration function for the Relationship Manager for all sales and service requirements, including deal preparation. To monitor performance of an allocated portfolio in alignment with Commercial Client requirements. To provide an overall credit origination and risk management function for the portfolio. Accountable for sound portfolio management and ensuring sales opportunities are leveraged.

Qualifications

Type of Qualification: First Degree
Field of Study: Business Commerce Experience Required
Relationship Banking (Client Coverage)
Business & Commercial Banking
5-7 years
Experience as an account analyst or similar position to gain exposure to lending principles and customer service or experience in credit or retail credit collections as a credit analyst responsible for assessing credit applications. Relevant intermediary experience in respect of the FAIS product subcategories applicable to this role.

Additional Information

• Adopting Practical Approaches
• Articulating Information
• Checking Things
• Directing People
• Banking Process & Procedures
• Customer Acceptance & Review (Business Banking)
• Product Knowledge (Business Banking)
• Product Related Systems (Business Banking)

Please note: All our recruitment processes comply with the applicable local laws and regulations. We will never ask for money or any from of payment as part of our recruitment process. If you experience this, please contact our Fraud line on +27 800222050 or

Business Segment: Business & Commercial Banking

To support the Banker, Enterprise (i.e., Portfolio & Multi-Channel) with the day-to-day administration, portfolio management, sales, operational and credit management functions for an allocated portfolio. To ensure that all compliance requirements within the portfolio are met and act as a contact point for the client, providing sales and service fulfilment aligned to segment targets.

1. Educational Requirements and Experience

• Bachelor’s Degree: A minimum of a bachelor's degree in a relevant field is typically required. This may include:
• Finance
• Business Administration
• Accounting
• Economics
• Banking and Financial Services
• Mathematics or Statistics (for roles involving more data analysis)
• Certification: FAIS

Experience in Enterprise Banking (or Business Banking): Familiarity with the products and services offered to businesses (e.g., loans, credit, treasury services) and an understanding of the specific challenges faced by enterprises of different sizes.

• Adopting Practical Approaches
• Articulating Information
• Checking Things
• Developing Expertise
• Account Opening & Maintenance
• Product and Services Knowledge
• Product Related Systems (Business Banking)

To assist in proactively managing a portfolio of Private Wealth Clients with a team of Private Bankers through provision of analysis, research, and sales and service fulfillment, with the intent of identifying additional opportunities for banking new clients and growing a portfolio of existing clients through effective stakeholder management.

We design shapeshifters and deliver products and services that make us incredibly proud of people who make it happen. As part of our Private Banking & Advisory Team, you will be surrounded by unique talents, diverse minds, and an adaptable environment that lives up to the promise of staying curious.

Now’s the time to imagine your potential in a team where experts come together and ignite effective change.

• Contribute to a culture of service excellence, building positive relationships and providing opportunities for feedback and exceptional service.
• Understand and market all financial services solutions within the relevant business offering.
• Assist with profit growth for the business.
• Ensure effective management of the leads pipeline.
• Develop, encourage, and nurture collaborative relationships across the FRG.
• Continuously assess own performance, seek feedback, and request training where appropriate.
• Contribute to innovation by finding faster and more accurate ways of working.
• Provide efficient administration through careful planning, reporting, and updating relevant information.
• Develop and manage key stakeholder relationships to achieve operational objectives.
• Deliver high-quality service that exceeds customer expectations through proactive, innovative, and appropriate solutions.
• Act responsibly with work resources to contribute to cost containment.
• Ensure growth and increase in customer base by managing existing clients, generating new leads, and growing active accounts.
• Comply with statutory, legislative, policy, and governance requirements, as well as relevant processes and procedures.
• Provide sound services and recommendations based on customer needs, current information, and trends.
• Achieve financial targets and uphold service levels.

• Hold a RE5 Certificate with a Degree NQF7 in Finance or Accounting.
• Have 2 to 3 years of experience in a Sales/Service area within a financial environment.
• Are not unrehabilitated insolvent.

• Opportunities to network and collaborate.
• Challenging opportunities to innovate.

• Curious and courageous, driven by a desire to learn and brave enough to take risks.
• Obsessed with mastery, constantly pushing yourself to improve.
• Committed to managing existing clients, generating new leads, and growing the customer base.
• Able to comply with relevant statutory, legislative, policy, and governance requirements.

Note: Applications will not be accepted after 14/06/25. Please submit your application before the closing date.

All appointments will align with FirstRand Group’s Employment Equity plan. We support the recruitment and advancement of individuals with disabilities. Candidates may voluntarily disclose disability information, which will be kept confidential unless legally required to disclose.

We look forward to engaging with you further. Apply now!

Business Segment: Business & Commercial Banking

To create a localised capability of response and deliver improved financial performance, overall value generation objectives and client service for the KZN Commercial Banking Suite. Responsible for growth, sustainability and profitability of the Commercial Banking Suite income statement and balance sheet.

Type of Qualification: First Degree
Field of Study: Business Commerce

1. Relationship Banking (Client Coverage)
2. Business & Commercial Banking
3. 8-10 years
4. Appropriate experience within a banking environment.
5. Experience in or understanding of the requirements to own and manage an income statement and balance sheet.
6. Proven ability to effectively manage teams of professionals.