9 IT Professionals jobs in Durban

Job Title:

Technical Support Representative

Job Description

Experience the power of a game-changing career

Are you a people’s person with a passion for helping others? We are seeking a Technical Support Representative to join our dynamic team of game-changers in our sunny Durban office with a base salary of R8000 and a guaranteed campaign allowance of R1000.

We’re a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries.

In this role, you’ll be working on an exciting international campaign as the customer’s first point of contact.

We want candidates who can be proactive in problem solving while remaining empathetic to the customer’s concerns or queries.

Take up the challenge and put those communication skills to the test by applying today!

Experience

• Minimum 2 years' experience working within a contact centre environment, (essential)
• With 1 year working within a technical support department (essential)
• Exposure to supporting customers on chat and email as well as Telecomms (advantageous)
  
  

• Base salary of R8000 per month
• Guaranteed campaign allowance of R1000 per month
• Subsided transport
• Pension/Provident Fund
• Medical Aid for the main member or medical insurance for the main member and two dependents
  
  

• Matric
• Clear criminal and credit record
• Understanding of the Call Centre industry
• Computer literacy – ability to speedily navigate multiple systems effectively
• Highly proficient in written and spoken English
• Availability to work shifts in a 24/7 environment (Essential)
• Ability to approach problem-solving with creativity and curiosity, seeking unique ways to address challenges while engaging with customers
• Strong commitment to delivering excellent customer service and taking ownership of the customer experience, including resolving complex technical issues
• Ability to tailor communication style to different audiences, ensuring clarity and understanding.
• Capable of working independently and managing tasks in a fast-paced, dynamic environment while also thriving in a team- oriented setting and being open to receiving feedback
• Excellent organizational skills with the ability to prioritize, multi-task, and manage time effectively.
• Ability to research and understand technical information using various tools while interacting with customers.
• Familiarity with working with, adapting to new technologies
  
  

• Deliver timely, accurate, and complete solutions to our customers via various channels (chat, email and phone), ensuring they receive quality resolutions with the utmost care and attention
• Handle the most complex issues, providing clear guidance to customers via various channels to quickly resolve issues
• Describe complex systems and solutions in simple terms that Customers of all technical abilities can understand
• Assist customers with understanding the benefits of their products and assist with device setup.
• Provide step-by-step guidance with patience to each customer while delivering a positive, high-quality customer experience tailored to each customer.
• Stay updated on our evolving product and support offerings, services, and the latest tech, continuously expanding your expertise to efficiently assist customers and recommend new features that can enhance their business
  
  

A leading Islamic bank is seeking an experienced Advances Technical Support Supervisor to oversee the operations of the national Advances Support Division.

This role is responsible for supervising administrative tasks related to finance deals, ensuring full compliance with internal policies, banking regulations, and Shariah principles.

The ideal candidate will act as a checker / approver across multiple functions including CIF creation, vendor management, FMS, facility approvals, IIS transactions, and collateral accuracy.

You will also lead a team of support assistants, manage workflows, and ensure all documentation and loan processing steps are handled accurately and timely.

This is a high-responsibility role with national oversight, requiring a blend of technical, operational, and leadership expertise within banking.

A leading Islamic bank is seeking an experienced Advances Technical Support Supervisor to oversee the operations of the national Advances Support Division. This role is responsible for supervising administrative tasks related to finance deals, ensuring full compliance with internal policies, banking regulations, and Shariah principles. The ideal candidate will act as a checker/approver across multiple functions including CIF creation, vendor management, FMS, facility approvals, IIS transactions, and collateral accuracy. Youll also lead a team of support assistants, manage workflows, and ensure all documentation and loan processing steps are handled accurately and timeously. This is a high-responsibility role with national oversight, requiring a blend of technical, operational, and leadership expertise within banking.

Duties

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Requirements

Conditions of Employment

• U.S. Citizenship Required
• Telework may be authorized.
• If authorized, PCS will be paid IAW JTR and AF Regulations. If receiving an authorized PCS, you may be subject to completing/signing a CONUS agreement. More information on PCS requirements may be found at:
• Security clearance requirements are based upon the actual position being filled.
• Locations are not negotiable. The actual duty locations available may be located on the Air Force Civilian Service website.
• Random drug testing may be required depending upon the position being filled.
• Supervisory requirements may be required depending upon the position being filled.
• Promotion potential may be authorized depending upon the position being filled.
• Full/part-time employees occupying direct childcare positions are eligible for discounts IAW DAF AFSVC/CC Memo, 30 Sep 22; first child 100% / each additional child 25%. Other assigned CYP and FCC personnel are eligible for 25% discount.

Qualifications

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Additional Information

Please note: Positions in this field/series may or may not be available, depending on current manning. For the most up-to-date notifications on available positions, we recommend candidates subscribe and complete their profile.

Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.

1 week ago Be among the first 25 applicants

The Department of Information Technology wishes to appoint a Lecturer who can explain programming and software engineering concepts and inspire our students as they engage with our IT modules. You will need to demonstrate an ability to deliver excellent and engaging teaching across a range of theory-based and practical modules and be comfortable with languages and platforms such as, C#, Java, MySQL, Python, PHP and AWS/Azure. Ability to mentor individual and groups of students as they develop software solutions for mobile applications, web, virtual, cloud or network-based environments.

The Department of Information Technology hosts the Luban Workshop in collaboration with Tianjin Vocational Institute (TVI) of China. These are specialist labs for 3D printing and NB IOT. This creates a unique environment, providing an exciting employment opportunity.

Lecturer, Information Technology

Minimum Requirements

• A PhD or Master’s Degree in Information Technology, Computer Science, Computer Engineering or Electrical/Electronic Engineering.
• At least 3-year lecturing experience in Higher Education.
  
  

• Experienced in languages and platforms such as, C#, Java, MySQL, Python, PHP and AWS/Azure.
• Ability to mentor individual and groups of students as they develop software solutions for mobile applications, web, virtual, cloud or network-based environments.
• PhD in Information Technology, Computer Science, or related field OR at an advanced stage of completion of PhD.
• Candidates must demonstrate scholarship of teaching.
• Active participation in professional, industry and or community activities.
  
  

• Lecturing (both face to face and online)
• Assessment marking and development, and maintaining high level of quality in terms of feedback and evaluation processes
• Publication and ongoing research
• Innovate in terms of teaching practice, support, and assessment
• Working with colleagues to advise and support students
• Participation in engagement and collaborative projects in the Department
• Undertake administration and other duties assigned by the Head of Department
  
  

• Strong background in programming and programming languages
• Good communication and interpersonal skills
• Organizational and planning skills
• Good research skills
• Strong team orientation
• Analytical and problem solving
• Strong student focus
  
  

• A fully completed prescribed application form which can be obtained from dut.ac.za (under the QUICK LINKS tab - @careers)
• A detailed curriculum vita (explicitly stating experience or knowledge in the above-mentioned fields)
• Covering letter.
• Certified copies of all academic records and certificates
• Current contact information of referees
• No manual applications will be accepted and incomplete applications will be disregarded.
• Please email application to and quote the post reference and post description in the subject line
  
  

• Seniority level Mid-Senior level

• Employment type Full-time

• Job function Information Technology
• Industries Higher Education

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Introduction

MANCOSA, a DHET registered and CHE-accredited private higher education distance education provider, offering undergraduate and postgraduate business qualifications, has the following vacancy available in their School Of Information and Digital Technology: Academic Programme Leader: Bachelor of Science: Information Technology

Duties & Responsibilities

To provide efficient direction and oversight for a particular academic programme. This position involves a range of duties focused on guaranteeing the programme's success and excellence, while also providing support for the academic and professional development of students and the school. Additionally, the role specifically requires leadership of a programme, which will encompass the following aspects: Programme Management and Leadership; Programme Planning and Administration; Programme Admission and Delivery; Stakeholder Engagement, Development and Recognition; Student Engagement Development and Recognition; Programme Intelligence; Programme Governance; Programme Cycle Reviews and Programme Improvement.

• Programme Management and Leadership : Align with MANCOSA's vision, mission, and strategy. Establish and maintain programme philosophy, linking it to the institutional vision and mission. Oversee programme lifecycle management, design, and manage the programme's teaching and learning strategy, and handle programme budget management. Collaborate with marketing and student enrolment to communicate the programme's value proposition.
• Programme Planning and Administration : Work closely with the Institutional Planning Department. Identify suitable academics for content development, delivery, and assessment. Ensure quality control of programme information on the website and prospectus. Prepare and plan for Work Integrated Learning (WIL) placements, if applicable.
• Programme Admissions and Delivery : Manage semesterly admissions in line with enrolment plans. Apply programme and institutional Standard Operating Procedures (SOPs) and rules. Facilitate webinars and oversee assessment development and marking.
• Stakeholder Engagement, Development, and Recognition : Induct academic staff and promote appropriate community engagement initiatives and activities.
• Student Engagement and Success : Provide programme-specific career guidance in collaboration with the Career Centre.
• Programme Intelligence : Gather and analyse longitudinal programme and student performance data to feedback into lifecycle management. Report on trend analysis, benchmarking, student throughput, retention, articulation, and dropout rates.
• Programme Governance: Monitor, evaluate, and manage risks associated with the programme. Participate in all relevant academic and operational committee meetings. Facilitate the compilation of annual programme monitoring and evaluation reports.
• Programme Cyclical Review: Participate in programme curriculum structure review, PIS review, module content review and updates and assessment reviews. Feed programme intelligence in the Programme Quality Monitoring directorate. Manage all internal and external quality assurance efforts.

• Minimum Requirement:

• Preferred Qualification:

• Minimum of 3 years' experience in Higher Education/Academia.
• Strong leadership and decision-making skills.
• Proficient in conflict resolution and cooperation.
• Analytical, conceptual, and organisational skills.
• Ability to adapt, cope, and perform effectively in a dynamic environment.
• Proficiency in digital literacy.

Introduction

MANCOSA, a DHET registered and CHE accredited private higher education distance education provider, offering undergraduate and postgraduate business qualifications, has the following vacancy available.

Duties & Responsibilities

CORE FUNCTIONS INCLUDE:

The purpose of the School Manager role is to offer robust academic leadership to the respective schools, both existing and emerging. The School Manager will contribute to the attainment of MANCOSA's strategic objectives, namely, academic excellence, student-centric transformation, and sustainability, with the overarching aim of building a resilient and sustainable institution. This role ensures that MANCOSA's academic initiatives are fit-for-purpose, aligned with industry needs, and responsive to the evolving profile of its student body

CORE FUNCTIONS INCLUDE:

Programme Management

Oversee new programme readiness and semester planning, including content migration, QA, and final approvals.

• Manage the student lifecycle: from recruitment and induction to WIL placement (where applicable).
• Review and sign off on academic and marketing collateral including the website, handbook, and prospectus.
• Ensure effective participation in all academic committee engagements and maintain a robust reporting dashboard.Academic Management

• Oversee and report on academic staff recruitment, onboarding, training, and performance management.
• Monitor and enhance the quality of teaching, assessments, and student support systems.
• Ensure systematic school meetings, accurate record-keeping, and academic collaboration.
• Manage and review KPIs for Academic Programme Leaders (APL), Academics and Academic Support Coordinators (ASC) and resolve escalated student queries with professionalism and empathy

• Oversee the review and implementation of curriculum changes in collaboration with academic directorates.
• Sign off on Programme Information Sheets (PIS), module guides, and participate in PAC and PDDR processes.
• Ensure programme compliance and continuous curriculum improvement.

• Facilitate module/s, including assessment setting and marking.
• Attend all relevant T&L meetings and trainings.
• Supervise postgraduate research students and contribute to the school's academic promotion via research outputs, media presence, and community engagement.
  

• Must be capable of working with visual and auditory input.

• Willingness to work overtime when required.