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Sales and Technical Support Manager
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Job Description
Are you a driven, hands-on leader with a passion for technical sales and customer success? We're looking for a
Sales and Technical Support Manager
to take charge of building strong customer relationships, driving innovation, and delivering smart solutions. This is your chance to combine engineering expertise with commercial acumen in a fast-paced, customer-focused environment.
Responsibilities:
- Deliver exceptional customer service and sales support.
- Build and maintain strong professional relationships with customers.
- Manage sales budgets and gross margins.
- Attend to and resolve customer complaints within 24 hours.
- Respond to technical service requests, troubleshoot issues, and ensure root causes are fixed.
- Conduct preventative maintenance and equipment audits at customer sites.
- Drive measurable technical and process improvements.
- Liaise with customers, planning, and internal sales to ensure accurate forecasting.
- Provide solutions tailored to customers' businesses.
Requirements:
- Grade 12
- Engineering Degree (BTech, BSc Mechanical/Electrical/Mechatronics)
- 5+ years in a technical sales role
- Strong MS Office ability
- Valid Drivers License and Own vehicle
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