20 Hospitality jobs in Durban

• A Master’s degree in Hospitality or any Hospitality related qualification (e.g., Food and Beverage/Professional Cookery/Accommodation Management), and an undertaking to embark on a Doctorate in an appropriate field of study.
• At least 3 years’ teaching experience at tertiary level or 2 years’ experience in relevant professional field.
• Preference will be given to applicants who are registered for a Doctoral degree in Hospitality or any Hospitality related qualification (e.g., Food and Beverage/Professional Cookery/Accommodation Management) will be an added advantage.
  
  

• Experience in the use of innovative teaching and learning technologies, including online teaching
• Evidence of a research track record.
  
  

• Teach and examine Hospitality and Catering related modules as required.
• Teach, supervise and examine undergraduate and postgraduate students.
• Develop materials, including for online learning.
• Contribute towards the Department’s research plan.
• Participate in agreed departmental/faculty projects or committees.
• Undertake duties as assigned by the HoD.
  
  

• Basic understanding of modern theories of teaching and learning in Higher Education and well-developed teaching skills.
• Basic knowledge in the theory and application of the Hospitality discipline.
• Good communication and interpersonal skills.
• Organisational and planning skills.
• Good research skills.
• Presentation skills.
• Strong team orientation.
• Analytical and problem-solving skills.
• Administration and management skills.
• Continuous learning perspective.
• Strong learner focus.
• Professional/technical knowledge and skills.
  
  

Listing reference: manco_

Listing status: Online

Apply by: 4 October 2024

Job category: Others: Education and Training

Location: Durban

Contract: Fixed Term Contract

EE position: Yes

MANCOSA, a DHET registered and CHE accredited private higher education distance education provider, offering undergraduate and postgraduate business qualifications, has the following vacancy available in the School of Global Tourism and Hospitality.

1. Programme Management and Leadership (within the confines of MANCOSA’s vision, mission, and strategy)
2. Establish and maintain Programme philosophy, including link to vision and mission
3. Design and management of programme teaching and learning strategy
4. Integrated effort with marketing and student enrolment to identify and communicate programme value proposition
5. Programme Planning and Administration in collaboration with the Institutional Planning Department
6. Identification of suitable academics for content development, delivery, and assessment
7. Quality control of programme information available on website and prospectus
8. Preparation and planning of WIL placement (if applicable)
9. Management of semesterly admissions in line with enrolment plans
10. Application of programme and institutional SOPs and rules
11. Facilitation of webinars
12. Induction of academic staff
13. Promotion of appropriate Community Engagement initiatives and activities
14. Programme specific career guidance in collaboration with Career Centre
15. Gathering longitudinal programme and student performance data to feedback into lifecycle management
16. Report on trend analysis and benchmarking undertaken, student throughput, retention, articulation, and dropout rates
17. Programme Governance (Monitoring, Evaluation, and Risk Management)

Essential qualification: Postgraduate degree specialising in Tourism and Hospitality (NQF Level 8) studying towards Masters in Tourism and Hospitality.

Minimum 3 years’ experience in higher Education/ Academic.

1. Demonstrate high-quality academic knowledge
2. Provide guidance in the evolving education spectrum
3. Leading and Decision-making
4. Conflict Resolution and Co-operating
5. Analysing and Interpreting
6. Creating and Conceptualising
7. Organising and Executing
8. Adapting and Coping
9. Enterprising and performing

1. 3-5 years relevant Tourism and Hospitality working experience
2. Minimum 2 years’ experience in Learner Management System administration/coordination
3. Academic Management background

To demonstrate academic acumen and provide relevant expertise within the scope of Global Tourism and Hospitality.

• Assist passengers with ticket sales, bookings and flight changes;
• Handle issues such as delays, cancellations, and other operational challenges;
• Explain processes to customers and provide assistance where necessary;
• Supervise Ticket Sales staff;
• Supervise ticket sales representatives, including their training, coaching, and performance evaluation;
• Ensure that all ticket sales representatives adhere to FlySafair policies and procedures, including pricing, ticketing, and refund policies;
• Resolve customer complaints and issues related to ticket sales;
• Oversee the day-to-day operations of the ticket sales department, including managing staff, scheduling and shifts;
• Ensure that all ticket sales are handled efficiently and accurately without any errors or discrepancies;
• Liaise with customers and maintain a visible, accessible presence for both staff and passengers at all times.

• Assist passengers with ticket sales, bookings and flight changes;
• Handle issues such as delays, cancellations, and other operational challenges;
• Explain processes to customers and provide assistance where necessary;
• Supervise Ticket Sales staff;
• Supervise ticket sales representatives, including their training, coaching, and performance evaluation;
• Ensure that all ticket sales representatives adhere to FlySafair policies and procedures, including pricing, ticketing, and refund policies;
• Resolve customer complaints and issues related to ticket sales;
• Oversee the day-to-day operations of the ticket sales department, including managing staff, scheduling and shifts;
• Ensure that all ticket sales are handled efficiently and accurately without any errors or discrepancies;
• Liaise with customers and maintain a visible, accessible presence for both staff and passengers at all times.
• Grade 12 or equivalent (Essential);
• Travel Degree or Diploma (Advantageous);
• Minimum of 2-4 years' experience in an Airline/Aviation environment (Passenger Services and/or Ramp Services and/or Baggage Handling);
• No criminal or credit record;
• Must be willing to work on weekends and public holidays;
• Excellent understanding and experience of delivering great customer service;
• Proficient in the use of Microsoft Office (Word, Excel and Outlook);
• Excellent communication skills (verbal and written);
• Conflict resolution skills;
• Excellent phone etiquette;
• Must be willing to work shifts.
  
  

• Professional;
• High integrity;
• Punctual;
• High degree of patience and assertiveness;
• Reliable and dependable;
• Ability to deal with confidential information;
• Team player;
• Immaculate time keeping;
• The ability to work well under pressure.
  
  

• Email applications will not be accepted;
• Preference will be given to members of under-represented designated groups;
• Should no feedback be provided within two (2) weeks from the closing date, please consider your application as unsuccessful.
  
  

• Not to proceed with this vacancy;
• To appoint the selected candidates based on its operational requirements.
  
  

Our client is seeking a Customer Service Consultant for their team in Cape Town North.

Location: Cape Town Northern Suburbs

Requirements:

• Grade 12
• At least 2 years’ experience in a call centre/customer support environment
• Computer literate – MS Outlook, Excel, Word & Internet
• Professional communication skills in both Afrikaans and English
• Formal business writing skills
• Own reliable transport and preferably reside in the Northern Suburbs

About:

• Strong administration, organising, problem-solving and time management skills
• Ability to remain calm, objective and self-controlled under pressure
• Provide professional and exceptional support to both internal and external customers
• Advise and educate customers on the company procedures for different product models
• Handle monthly