38 Storage jobs in South Africa
Account Manager - Cloud Storage | Johannesburg
Posted today
Job Viewed
Job Description
Our client is an established leader in the information management industry, known for driving innovation in digital transformation and secure data solutions. With a strong national footprint and decades of expertise, they offer a dynamic environment where forward-thinking professionals can thrive. With a legacy of excellence and a commitment to innovation, they offer a professional environment where strategic thinking and precision are valued. This role presents a unique opportunity to contribute to a high-performing team at the forefront of data governance and operational efficiency
Role Purpose: To market and sell all our client’s products and services to new and cross sell and upsell to existing clients to achieve agreed sales and service targets. To maintain excellent customer relationships through effective service delivery; to assist with daily tasks with the objective of retaining and growing the defined portfolios.To actively resolve all client queries that have been escalated within a reasonable timeframe and to actively identify leads for respective Sector Heads.To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.Duties & Responsibilities:
Provides purpose fit solutions through an in-depth understanding of specific client needs relating to the services our client provides.Engages with clients on a regular basis to maintain sound relationships. Acts as primary contact between clients and our client’s for purposes of: negotiating prices within the parameters of the Authority Framework; providing customised solutions; problem/issue resolution; Oversee onsite client projects to meet agreed SLA Stays abreast of and informs the Regional Sales Manager of changing market and competitor trends.Maintains a current and updated database on all clients in own portfolio.Must be able to sell a diverse portfolio of services, including physical and digital storage solutions, cloud-based platforms, document scanning and digitisation, physical-to-digital data conversion, business process outsourcing (BPO) with a focus on transitioning operations to SAAS platforms, and secure data destruction services.Compiles and reports on a quarterly basis.Develop Account Plans as agreed with Regional Sales Manager for the allocated Portfolio to leverage new opportunities and ensure customer retention.Reports sales and service statistics to the Head of Sales/Regional Sales Manager/ Sector Head on a weekly basis. Ensures that the service offering provided satisfies customers’ needs and identifies leads across their allocated Sector Heads within their Portfolios.Resolve all enquiries or queries escalated to you within a reasonable timeframe and communicates concerns relating to service delivery to Operations and to respective support and management personnel. Ensures remediation thereof.Ensure that your portfolio is sufficiently serviced to ensure customer satisfaction.Ensure that clients’ portfolios data integrity is accurately maintained.Assists with preparing and presenting business proposals to both existing and new potential customers.Maintains close relationships with the Sector Head to capitalise on opportunities identified.Ensures effective management of documentation and records as defined within the customer’s document retention strategy by informing customers of past due dates.Deals with, resolves, and reports on issues, concerns and complaints as relates to your portfolio or allocated clients.RequirementsQualifications & Experience:
Bachelor’s Degree in Sales/Marketing/Business Management.At least 8 years’ experience in a sales & business development role preferably in Information Services, SAAS and BPO environments.Postgraduate qualification in business administration will be highly advantageous.Must have business to business (B2B) experience.Have experience in selling software as a serviceProficient in modern CRM platforms.Have experience with cloud technologies.Experience in transitioning manual or paper-based operations to automated SAAS-based workflows.Must have excellent track record in delivering high level sales presentations.Must have commercial and contractual understanding.Must have excellent track record in meeting and exceedingly monthly, quarterly, and annual sales targets.Must have excellent communication and interpersonal skills.Must have a flair and drive for sales.Must be hardworking and solutions driven.Must be a team player.Must have business acumen and be able to communicate with senior to top management levels.Must be prepared to travel between sites/clients.Must be highly computer literate.Demonstrate excellent organisational skills.Must be able to engage with client technical teams (IT, InfoSec, Data Governance) and business decision-makers (Procurement, Legal, C-level)Must have experience in tender document preparation.Ability to work independently.Must have own vehicle and valid driver’s licence.BEHAVIOURAL COMPETENCIES:
Essential Competencies:
Relating & NetworkingPersuading & InfluencingPresenting & Communicating InformationLearning & ResearchingDelivering Results & Meeting Customer ExpectationsCoping with Pressures & SetbacksAchieving Personal Work Goals & ObjectivesEntrepreneurial & Commercial ThinkingDesirable Competencies:
Deciding & Initiating ActionApplying Expertise & TechnologyAnalysingPlanning & Organising#LI-KT1Benefits Benefits:R45,000 – R50,000 Total Cost to Company15% Provident fund forms part of the TCPPetrol allowanceR500 cell phone allowanceCommission structure in placeService Consultant - Cloud Storage | Cape Town
Posted today
Job Viewed
Job Description
To maintain excellent customer relationships through effective service delivery; to assist Account Managers with daily tasks with the objective of retaining and growing the defined portfolios. To actively resolve all client queries that have been escalated to Service Consultant within a reasonable timeframe and to actively identify leads for respective Key Account Managers. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
KEY RESPONSIBILITIES:
Ensures that the service offering provided satisfies customers’ needs and identifies leads across their allocated Account Managers Portfolios.Resolve all enquiries or queries escalated to you by your Account Managers within a reasonable timeframe.Ensure that your portfolio is sufficiently serviced to ensure customer satisfaction.Ensure that clients’ portfolios data integrity is accurately maintained.Assists with preparing and presenting business proposals to both existing and new potential customers.Maintains close relationships with the Account Managers in order to capitalise on opportunities identified.Maintain in-depth knowledge of the organisation’s product and service offerings, including digital, SAAS, and physical solutions.Ensures effective management of documentation and records as defined within the customer’s document retention strategy by informing customers of past due dates.Deals with, resolves and reports on issues, concerns and complaints as relates to your portfolio or allocated clients.RequirementsQualifications & Experience:
Bachelor's Degree in Sales/ Business Administration/Customer Relationship /Marketing ManagementAt least 6 years of solid knowledge of Sales, Channel and Consumer Marketing functions, Logistics or Supply ChainExcellent command of the English languageMust have excellent communication and interpersonal skillsMust pay attention to detailMust be focused on achieving resultsMust be a team playerMust have business acumen and be able to communicate at all levelsMust be highly computer literateDemonstrate excellent organisational skillsMust have valid driver’s license with own transportBEHAVIOURAL COMPETENCIES
Essential Competencies:
Relating & NetworkingPresenting & Communicating InformationWriting & ReportingPlanning & OrganisingDelivering Results & Meeting Customer ExpectationsFollowing Instructions & ProceduresAdapting & Responding to ChangeCoping with Pressures & SetbacksWorking with People (Relationship building Business)Target DrivenDesirable Competencies:
Applying Expertise & TechnologyLearning & ResearchingEntrepreneurial & Commercial ThinkingTerritory PlanningInspire Action on DebtorsTime Management (Response Time)Adhere to timelinesDiscipline and Organise Reports#LI-KT1Benefits Benefits: R28,000 – R35,000 Total Cost to Company15% Provident fund forms part of the TCPpetrol allowanceR500 cell phone allowanceCommissionStorage Engineer
Posted 4 days ago
Job Viewed
Job Description
Minimum Desired Qualifications
- Matric Senior Certificate
- VMWare Certified Professional Data Center Virtualisation 2024
- Huawei HCIA Storage
- Huawei HCIP Storage
- PowerEdge Operate
- PowerEdge Foundations V2
- Technology Architect, Midrange Storage Solutions
- 3 5 Years Experience and professional knowledge in HCI, Storage, storage management tools, HCI Management Tools
- Strong verbal and written communication skills with ability to coordinate work activities with remote teams
- Strong analytical and conceptualization skills (e.g., the ability to "join the dots", and communicate this at multiple levels)
- Working effectively within local and distributed teams
- Excellent planning, interpersonal, problem solving, leadership skills are required
- Responsible for installations, maintenance, corrective maintenance, monitoring the environment, testing, temporary resolutions managing tickets from end-to-end.
- May be required to travel to the associated provinces when required.
- Attend meetings with the client and other stakeholders.
- Responsible for drawings, documentation, change requests, quality control and planning prior to the commencement of any works.
- To be primarily utilized within the operational environment and may be used within the project environment
- Will be required to be on Standby
- Support the in-scope operating system, system management software and operating system utilities, including minor upgrades (such as a release upgrade)
- Manage the operating system configuration including initial configuration, modifying configuration files, system configuration documentation and access to system configuration files.
- Monitor and reduce operating system log files to prevent file systems from overfilling.
- Manage Operating System Processes (e.g., investigate continuously running system subtasks, or daemons) including refreshing processes as required, establishing start-up sequences, maintaining system clock synchronization, and changing process priorities as appropriate.
- Recommend operating system updates and configuration modification to the clients IT Infrastructure Engineer, as required.
- Apply operating system patch updates, as required.
- Maintain tools for remote management and alert monitoring.
- Maintain operational support procedures.
- Maintain the hardware and software configuration information.
- Evaluate planned changes to the server environment and advise of any requirements to support such changes.
- Adhere to standard security processes and procedures.
- Provide health check and trending reports that include best practices as prescribed by the OEM.
- Manage incidents, problems, changes and other service requests pertaining to hardware, software and monitoring.
- Manage thresholds and alerts for usage of IT resources.
- Analyze performance service level breaches, alerts, trends and root causes to restore service.
- Track and tune proactively performance through trend and exception reporting to avoid possible service level breaches.
- Tune reactively to restore service for performance incidents and root causes.
- Provide corrective action to resolve system performance problems and provide recommendations to prevent possible future incidents.
- Recommend changes to maintain agreed upon system performance levels.
- Implement after hours changes as approved through a formal change management process.
- Define performance related metrics and data collection, summarization, and usage requirements.
- Collect, summarize and store performance data (Standard Performance Data Management).
- Define performance alert thresholds to support agreed upon service levels.
- Provide Standard Performance Reporting.
- Provide Ad hoc Performance Reporting for analysis of incidents to restore service.
The above job profile identifies the key areas of responsibility of the position and is not all - encompassing description of duties and tasks. The job profile may be subject to review from time to time. The incumbent will be required to perform similar such duties and tasks in any area of HCI and Storage as may be designated by management from time to time. The incumbent will at all times be required to render the highest level of courtesy and service to the company even where such service may fall beyond the main duties or scope of this position.
#J-18808-LjbffrStorage Engineer
Posted 4 days ago
Job Viewed
Job Description
Overview
The HCI and Storage Engineer will be primarily responsible for installing, monitoring, testing and maintaining both cloud and on-premise infrastructure solutions, with a specific emphasis on Hyper-Converged Infrastructure (HCI), VxRail, UNITY Storage and VNX(e) Hardware and software. This role provides specialised technical support and guidance through high-level analysis, diagnosis and problem-solving, ensuring that the HCI components of the infrastructure are optimised for efficient operations. In addition to HCI expertise, the HCI and Storage Engineer will play a crucial role in qualifying the product fit, overseeing the installation and implementing IT systems to meet client requirements. Your deep understanding of Hyper-Converged Infrastructure and Storage will enable you to design, deploy and manage robust and scalable solutions that align with industry best practices and standards. Overall, this position requires a combination of technical proficiency in HCI and Storage infrastructure to deliver comprehensive and cutting-edge storage and Hyper-Converged infrastructure solutions for our clients.
Minimum Qualifications- Matric Senior Certificate
- VMWare Certified Professional – Data Center Virtualisation 2024
- PowerEdge Operate
- PowerEdge Foundations V2
- Technology Architect, Midrange Storage Solutions
3 – 5 Years’ Experience and professional knowledge in HCI, Storage, storage management tools, HCI Management Tools
Minimum Competencies- Strong verbal and written communication skills with ability to coordinate work activities with remote teams
- Strong analytical and conceptualization skills (e.g., the ability to "join the dots", and communicate this at multiple levels)
- Working effectively within local and distributed teams
- Excellent planning, interpersonal, problem solving, leadership skills
- Responsible for installations, maintenance, corrective maintenance, monitoring the environment, testing, temporary resolutions and end-to-end ticket management.
- May be required to travel to the associated provinces when required.
- Attend meetings with the client and other stakeholders.
- Responsible for drawings, documentation, change requests, quality control and planning prior to the commencement of any works.
- Primarily utilised within the operational environment and may be used within the project environment.
- Standby availability may be required.
- Support the in-scope operating system, system management software and operating system utilities, including minor upgrades (such as a release upgrade).
- Manage the operating system configuration including initial configuration, modifying configuration files, system configuration documentation and access to system configuration files.
- Monitor and reduce operating system log files to prevent file systems from overfilling.
- Manage Operating System Processes (e.g., investigate continuously running system subtasks, or daemons), including refreshing processes as required, establishing start-up sequences, maintaining system clock synchronization, and changing process priorities as appropriate.
- Recommend operating system updates and configuration modification to the client’s IT Infrastructure Engineer, as required.
- Apply operating system patch updates, as required.
- Maintain tools for remote management and alert monitoring.
- Maintain operational support procedures.
- Maintain the hardware and software configuration information.
- Evaluate planned changes to the server environment and advise of any requirements to support such changes.
- Adhere to standard security processes and procedures.
- Provide health check and trending reports that include best practices as prescribed by the OEM.
- Manage incidents, problems, changes and other service requests pertaining to hardware, software and monitoring.
- Manage thresholds and alerts for usage of IT resources.
- Analyze performance service level breaches, alerts, trends and root causes to restore service.
- Track and tune proactively performance through trend and exception reporting to avoid possible service level breaches.
- Tune reactively to restore service for performance incidents and root causes.
- Provide corrective action to resolve system performance problems and provide recommendations to prevent possible future incidents.
- Recommend changes to maintain agreed upon system performance levels.
- Implement after hours’ changes as approved through a formal change management process.
- Define performance related metrics and data collection, summarization, and usage requirements.
- Collect, summarize and store performance data (Standard Performance Data Management).
- Define performance alert thresholds to support agreed upon service levels.
- Provide Standard Performance Reporting.
- Provide Ad hoc Performance Reporting for analysis of incidents to restore service.
The above job profile identifies the key areas of responsibility of the position and is not an all-encompassing description of duties and tasks. The job profile may be subject to review from time to time. The incumbent will be required to perform similar such duties and tasks in any area of HCI and Storage as may be designated by management from time to time. The incumbent will at all times be required to render the highest level of courtesy and service to Diopoint even where such service may fall beyond the main duties or scope of this position.
Seniority level- Mid-Senior level
- Full-time
- IT Services and IT Consulting
Johannesburg, Gauteng, South Africa
#J-18808-LjbffrStorage Engineer
Posted 12 days ago
Job Viewed
Job Description
- Matric Senior Certificate
- VMWare Certified Professional Data Center Virtualisation 2024
- Huawei HCIA Storage
- Huawei HCIP Storage
- PowerEdge Operate
- PowerEdge Foundations V2
- Technology Architect, Midrange Storage Solutions
Minimum Desired Experience
- 3 5 Years Experience and professional knowledge in HCI, Storage, storage management tools, HCI Management Tools
Minimum Desired Competencies
- Strong verbal and written communication skills with ability to coordinate work activities with remote teams
- Strong analytical and conceptualization skills (e.g., the ability to "join the dots", and communicate this at multiple levels)
- Working effectively within local and distributed teams
- Excellent planning, interpersonal, problem solving, leadership skills are required
Reporting Structure
List Of Duties and Responsibilities:
- Responsible for installations, maintenance, corrective maintenance, monitoring the environment, testing, temporary resolutions managing tickets from end-to-end.
- May be required to travel to the associated provinces when required.
- Attend meetings with the client and other stakeholders.
- Responsible for drawings, documentation, change requests, quality control and planning prior to the commencement of any works.
- To be primarily utilized within the operational environment and may be used within the project environment
- Will be required to be on Standby
Support Services
- Support the in-scope operating system, system management software and operating system utilities, including minor upgrades (such as a release upgrade)
- Manage the operating system configuration including initial configuration, modifying configuration files, system configuration documentation and access to system configuration files.
- Monitor and reduce operating system log files to prevent file systems from overfilling.
- Manage Operating System Processes (e.g., investigate continuously running system subtasks, or daemons) including refreshing processes as required, establishing start-up sequences, maintaining system clock synchronization, and changing process priorities as appropriate.
- Recommend operating system updates and configuration modification to the clients IT Infrastructure Engineer, as required.
- Apply operating system patch updates, as required.
- Maintain tools for remote management and alert monitoring.
- Maintain operational support procedures.
- Maintain the hardware and software configuration information.
- Evaluate planned changes to the server environment and advise of any requirements to support such changes.
- Adhere to standard security processes and procedures.
- Provide health check and trending reports that include best practices as prescribed by the OEM.
Performance Management
- Manage incidents, problems, changes and other service requests pertaining to hardware, software and monitoring.
- Manage thresholds and alerts for usage of IT resources.
- Analyze performance service level breaches, alerts, trends and root causes to restore service.
- Track and tune proactively performance through trend and exception reporting to avoid possible service level breaches.
- Tune reactively to restore service for performance incidents and root causes.
- Provide corrective action to resolve system performance problems and provide recommendations to prevent possible future incidents.
- Recommend changes to maintain agreed upon system performance levels.
- Implement after hours changes as approved through a formal change management process.
- Define performance related metrics and data collection, summarization, and usage requirements.
- Collect, summarize and store performance data (Standard Performance Data Management).
- Define performance alert thresholds to support agreed upon service levels.
- Provide Standard Performance Reporting.
- Provide Ad hoc Performance Reporting for analysis of incidents to restore service.
NOTE
The above job profile identifies the key areas of responsibility of the position and is not all - encompassing
description of duties and tasks. The job profile may be subject to review from time to time. The incumbent
will be required to perform similar such duties and tasks in any area of HCI and Storage as may be
designated by management from time to time. The incumbent will at all times be required to render the
highest level of courtesy and service to the company even where such service may fall beyond the main
duties or scope of this position.
Storage Engineer
Posted 17 days ago
Job Viewed
Job Description
The HCI and Storage Engineer will be primarily responsible for installing, monitoring, testing and
maintaining both cloud and on-premises infrastructure solutions, with a specific emphasis on Hyper-
Converged Infrastructure (HCI), VxRail, UNITY Storage and VNX(e) Hardware and software
This role will involve providing specialised technical support and guidance through high-level analysis,
diagnosis and problem-solving, ensuring that the HCI components of the infrastructure are optimised for
efficient operations.
In addition to HCI expertise, the HCI and Storage Engineer will play a crucial role in qualifying the product
fit, overseeing the installation and implementing IT systems to meet client requirements. Your deep
understanding of Hyper-Converged Infrastructure and Storage will enable you to design, deploy and
manage robust and scalable solutions that align with industry best practices and standards.
Overall, this position requires a combination of technical proficiency in HCI and Storage infrastructure to
deliver comprehensive and cutting-edge storage and Hyper converged infrastructure solutions for the
company clients.
Minimum Desired Qualifications
- Matric Senior Certificate
- VMWare Certified Professional Data Center Virtualisation 2024
- Huawei HCIA Storage
- Huawei HCIP Storage
- PowerEdge Operate
- PowerEdge Foundations V2
- Technology Architect, Midrange Storage Solutions
Minimum Desired Experience
- 3 5 Years Experience and professional knowledge in HCI, Storage, storage management tools, HCI Management Tools
Minimum Desired Competencies
- Strong verbal and written communication skills with ability to coordinate work activities with remote teams
- Strong analytical and conceptualization skills (e.g., the ability to "join the dots", and communicate this at multiple levels)
- Working effectively within local and distributed teams
- Excellent planning, interpersonal, problem solving, leadership skills are required
Reporting Structure
List Of Duties and Responsibilities:
- Responsible for installations, maintenance, corrective maintenance, monitoring the environment, testing, temporary resolutions managing tickets from end-to-end.
- May be required to travel to the associated provinces when required.
- Attend meetings with the client and other stakeholders.
- Responsible for drawings, documentation, change requests, quality control and planning prior to the commencement of any works.
- To be primarily utilized within the operational environment and may be used within the project environment
- Will be required to be on Standby
Support Services
- Support the in-scope operating system, system management software and operating system utilities, including minor upgrades (such as a release upgrade)
- Manage the operating system configuration including initial configuration, modifying configuration files, system configuration documentation and access to system configuration files.
- Monitor and reduce operating system log files to prevent file systems from overfilling.
- Manage Operating System Processes (e.g., investigate continuously running system subtasks, or daemons) including refreshing processes as required, establishing start-up sequences, maintaining system clock synchronization, and changing process priorities as appropriate.
- Recommend operating system updates and configuration modification to the clients IT Infrastructure Engineer, as required.
- Apply operating system patch updates, as required.
- Maintain tools for remote management and alert monitoring.
- Maintain operational support procedures.
- Maintain the hardware and software configuration information.
- Evaluate planned changes to the server environment and advise of any requirements to support such changes.
- Adhere to standard security processes and procedures.
- Provide health check and trending reports that include best practices as prescribed by the OEM.
Performance Management
- Manage incidents, problems, changes and other service requests pertaining to hardware, software and monitoring.
- Manage thresholds and alerts for usage of IT resources.
- Analyze performance service level breaches, alerts, trends and root causes to restore service.
- Track and tune proactively performance through trend and exception reporting to avoid possible service level breaches.
- Tune reactively to restore service for performance incidents and root causes.
- Provide corrective action to resolve system performance problems and provide recommendations to prevent possible future incidents.
- Recommend changes to maintain agreed upon system performance levels.
- Implement after hours changes as approved through a formal change management process.
- Define performance related metrics and data collection, summarization, and usage requirements.
- Collect, summarize and store performance data (Standard Performance Data Management).
- Define performance alert thresholds to support agreed upon service levels.
- Provide Standard Performance Reporting.
- Provide Ad hoc Performance Reporting for analysis of incidents to restore service.
NOTE
The above job profile identifies the key areas of responsibility of the position and is not all - encompassing
description of duties and tasks. The job profile may be subject to review from time to time. The incumbent
will be required to perform similar such duties and tasks in any area of HCI and Storage as may be
designated by management from time to time. The incumbent will at all times be required to render the
highest level of courtesy and service to the company even where such service may fall beyond the main
duties or scope of this position.
Storage Engineer
Posted today
Job Viewed
Job Description
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Storage Engineer
Posted today
Job Viewed
Job Description
Job Title
Storage Engineer
Reporting Line
Operations and Service Sales Manager
Main Job Purpose
The HCI and Storage Engineer will be primarily responsible for installing, monitoring, testing and maintaining both cloud and on-premise infrastructure solutions, with a specific emphasis on Hyper-Converged Infrastructure (HCI), VxRail, UNITY Storage and VNX(e) Hardware and software
This role will involve providing specialised technical support and guidance through high-level analysis, diagnosis and problem-solving, ensuring that the HCI components of the infrastructure are optimised for efficient operations.
In addition to HCI expertise, the HCI and Storage Engineer will play a crucial role in qualifying the product fit, overseeing the installation and implementing IT systems to meet client requirements. Your deep understanding of Hyper-Converged Infrastructure and Storage will enable you to design, deploy and manage robust and scalable solutions that align with industry best practices and standards.
Overall, this position requires a combination of technical proficiency in HCI and Storage infrastructure to deliver comprehensive and cutting-edge storage and Hyper converged infrastructure solutions for our clients.
Minimum Desired Qualifications
- Matric Senior Certificate
- VMWare Certified Professional – Data Center Virtualisation 2024
- Huawei HCIA Storage
- Huawei HCIP Storage
- PowerEdge Operate
- PowerEdge Foundations V2
- Technology Architect, Midrange Storage Solutions
Minimum Desired Experience
3 – 5 Years' Experience and professional knowledge in HCI, Storage, storage management tools, HCI Management Tools
Minimum Desired Competencies
- Strong verbal and written communication skills with ability to coordinate work activities with remote teams
- Strong analytical and conceptualization skills (e.g., the ability to "join the dots", and communicate this at multiple levels)
- Working effectively within local and distributed teams
- Excellent planning, interpersonal, problem solving, leadership skills are required.
LIST OF DUTIES AND RESPONSIBILITIES:
- Responsible for installations, maintenance, corrective maintenance, monitoring the environment, testing, temporary resolutions managing tickets from end-to-end.
- May be required to travel to the associated provinces when required.
- Attend meetings with the client and other stakeholders.
- Responsible for drawings, documentation, change requests, quality control and planning prior to the commencement of any works.
- To be primarily utilized within the operational environment and may be used within the project environment
- Will be required to be on Standby
Support Services
- Support the in-scope operating system, system management software and operating system utilities, including minor upgrades (such as a release upgrade)
- Manage the operating system configuration including initial configuration, modifying configuration files, system configuration documentation and access to system configuration files.
- Monitor and reduce operating system log files to prevent file systems from overfilling.
- Manage Operating System Processes (e.g., investigate continuously running system subtasks, or daemons) including refreshing processes as required, establishing start-up sequences, maintaining system clock synchronization, and changing process priorities as appropriate.
- Recommend operating system updates and configuration modification to the client's IT Infrastructure Engineer, as required.
- Apply operating system patch updates, as required.
- Maintain tools for remote management and alert monitoring.
- Maintain operational support procedures.
- Maintain the hardware and software configuration information.
- Evaluate planned changes to the server environment and advise of any requirements to support such changes.
- Adhere to standard security processes and procedures.
- Provide health check and trending reports that include best practices as prescribed by the OEM.
Performance Management
- Manage incidents, problems, changes and other service requests pertaining to hardware, software and monitoring.
- Manage thresholds and alerts for usage of IT resources.
- Analyze performance service level breaches, alerts, trends and root causes to restore service.
- Track and tune proactively performance through trend and exception reporting to avoid possible service level breaches.
- Tune reactively to restore service for performance incidents and root causes.
- Provide corrective action to resolve system performance problems and provide recommendations to prevent possible future incidents.
- Recommend changes to maintain agreed upon system performance levels.
- Implement after hours' changes as approved through a formal change management process.
- Define performance related metrics and data collection, summarization, and usage requirements.
- Collect, summarize and store performance data (Standard Performance Data Management).
- Define performance alert thresholds to support agreed upon service levels.
- Provide Standard Performance Reporting.
- Provide Ad hoc Performance Reporting for analysis of incidents to restore service.
NOTE
The above job profile identifies the key areas of responsibility of the position and is not all - encompassing description of duties and tasks. The job profile may be subject to review from time to time. The incumbent will be required to perform similar such duties and tasks in any area of HCI and Storage as may be designated by management from time to time. The incumbent will at all times be required to render the highest level of courtesy and service to Diopoint even where such service may fall beyond the main duties or scope of this position.
Storage engineer
Posted today
Job Viewed
Job Description
Storage engineer
Posted today
Job Viewed