Explore numerous customer service job opportunities in 144 Customer Service jobs in Cape Town
Customer Service Representative
Posted today
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CUSTOMER SERVICE AGENT
Topline Book Distributors (Pty) Ltd and Readers Warehouse is currently seeking to employ a Customer Service Agent.
Key performance Areas:
· Answering incoming calls
· Responding to all assigned incoming emails from various platforms
· Immediate response to all Social Media tickets
· Process all assigned paid for orders within 24 hours
· IBT requests to be placed on google docs and followed up to ensure stock has been sent
· Inform customer of no-stock and confirm vouchers or refund to complete the ticket
· Place orders for publisher stock
· Ensure that each order is completed within the specified time
· Ensure that customers are kept informed of their order status
· Follow up with warehouse staff if order has not been shipped out on time
· Creating waybills for completed orders
· Assist customer withs backorder and special orders
· Follow process and keep customers informed when there is a quote requests
· Assist schools with quotes
· Follow up on pending payments
· Ensure customer satisfaction surveys are maintained at 85% - 95%across all communication channels (emails, calls, chats)
·Minimum requirements
· Customer Focused (strive for customer satisfaction, rapport building and timeous resolutions)
· Computer literate
· Previous experience in a similar role
· Book knowledge is a BIG advantage
· Being a team player
· Good communication skills
Job Type: Contract
Work Location: In person
Customer Service Representative
Posted 5 days ago
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Job Description
Customer Service Representative
Job Description
Are you looking for an opportunity to jumpstart your career in the service industry? Now is your time to shine with Concentrix in this exciting opportunity to join our dynamic team as a Customer Support Advisor working on an internationally innovative campaign.
You'll be working on-site from our vibrant Cape Town office, where creativity meets cutting-edge technology. All the while, you'll become part of a community of like-minded individuals who become friends for life.
**This Customer Support Advisor role at Concentrix is a great match if you have:**
+ **2 years customer service experience, call centre AND / OR 6 months Utilities experience**
+ Ability to type 25wpm (Essential)
+ Must have passed Grade 12
+ Ability to work rotational shifts aligned to UK business hours
+ Proficient in English verbal communication
+ Minimum B2 (English Language level, Email Writing and Computer Lit)
+ Are self-motivated and highly responsible
**What is in it for you?**
**In this role, we offer benefits that help you support your unique lifestyle:**
+ A monthly **basic salary of R7524**
+ Fantastic Employee Assistance Programme (EAP)
+ The company covers medical aid for the main member
+ Subsidised transport
+ Group life cover
+ Access to financial well-being sessions, will-writing sessions and stress management sessions
+ Team building and upskill training opportunities
+ Interactive and inclusive company culture
**What will you do in this role**
+ Be able to demonstrate knowledge and practical application of supporting customers in vulnerable circumstances, which should include financial, mental and physical vulnerabilities.
+ Be able to demonstrate good listening skills
+ Be able to demonstrate and show experience of being able to negotiate with customers in hardship, ensuring the result is a suitable, affordable repayment plan.
+ Actively working in a customer-focused environment which specialises in supporting customers who are struggling financially or with extra needs
+ Have a full understanding of the implications of vulnerability and how to proactively identify these circumstances and apply positive outcomes for customers.
+ Demonstrate a superior level of empathy whilst efficiently supporting the customer.
+ The candidate should show a high level of emotional maturity that indicates a deep understanding of the impacts of vulnerability / financial hardship and how this can impact the customer.
+ The candidate should be able to sensitively question the customer and demonstrate they can relate to the customer's circumstances.
Ready to bring your skills, experience and sense of urgency to a company that values your expertise? Discover why over 550,000 game-changers around the globe call Concentrix their "employer of choice." Together, we'll achieve greatness and unlock unlimited possibilities. Apply today and let your career thrive!
With game-changers in over 70 different countries, we celebrate our differences and embrace what makes you unique. Imagine being a part of a company that supports each other's success and well-being, giving you the tools and support you need to be the best version of yourself and embark on a career with endless possibilities.
**Eligibility to work**
In accordance with South African law, only applicants who are legally authorised to work in the SA will be considered for this position, and the appointment will be made in line with the company's EE Plan.
**Disclaimer**
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.
Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.
Location:
ZAF Cape Town - 10 Rua, Da Gama St, Foreshore, Cape Town
Language Requirements:
Time Type:
Full time
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Inbound Customer Service Representative
Posted 3 days ago
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Job Title: Inbound Customer Service Representative
Location: Cape Town CBD
Employment Type: Full-time
Experience Required: 0–3 years
Salary: R + Medical Aid + Provident Fund + Shift Allowance
OverviewBelieve Resourcing is hiring on behalf of our client, a leading company in the insurance industry, for the role of Customer Service Representative (Inbound Voice) . This role is perfect for individuals who thrive in a customer-focused environment, enjoy problem-solving, and want to build their career in a structured and supportive setting. You will be the first point of contact for policyholders, assisting them with billing transactions and technical support.
Key ResponsibilitiesHandle inbound calls from policyholders in a fast-paced contact center.
Process billing transactions including payments and account adjustments.
Accurately verify and interpret billing information.
Respond to simple and complex inquiries regarding billing and policies.
Provide technical support on internal client systems.
Follow up with policyholders on outstanding items to ensure resolution.
Deliver high-quality service in line with KPIs and service standards.
Collaborate with team members and contribute to a positive working environment.
Perform additional administrative or support tasks as required.
1 year of experience in a customer service or call center environment preferred.
Some post-matric education is advantageous.
Excellent communication skills and telephone etiquette.
Strong active listening and problem-solving abilities.
A calm, patient, and service-oriented mindset.
Ability to manage time and stay organized in a high-volume setting.
Competent with MS Office tools (Word, Excel, Outlook).
Willing and able to commit to full training and adhere to shift schedules.
Why Join This Team
Work with a respected brand in the insurance sector.
Structured training and onboarding provided.
Opportunities for career growth within the customer service stream.
Supportive and collaborative team culture.
Stable full-time role with consistent working hours.
FMCG Customer Service Representative
Posted today
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Job Description
Cape Town, Western Cape location
Work with a quality wholesale bakery ingredients supplier
Be part of the exciting FMCG industry
About the role:
Our client in the FMCG industry is a supplier of quality wholesale bakery ingredients, bakery products, food ingredients, and bakery supplies to bakeries, food manufacturers, and top retail brands. They're looking for an experienced Customer Service Representative to provide exceptional support to their clients.
Essential Requirements:
2 years of experience in FMCG Customer Service (Food Industry Required)
Minimum 2 years of experience in the Food Industry (FMCG)
Excellent PC skills - ability to adapt to new and existing internal CRM tools
Systems knowledge (Pastel)
Good command of the English Language
Excellent verbal and written communication skills
Professional telephonic etiquette
Ability to work in a fast-paced, high-pressure environment
Initiative and strong follow-through skills
Team player mentality
Hardworking, organized, and excellent work ethic
Perfect for:
Customer-focused professional with FMCG background
Someone who thrives in a dynamic food industry environment
Detail-oriented individual with strong communication skills
Team player who excels under pressure
Join a trusted company that values excellence in customer service and be part of a team that supplies quality ingredients to top bakeries and food manufacturers!
Ready to serve excellence?
FMCG Customer Service Representative
Posted today
Job Viewed
Job Description
Salary: R16,500 + Benefits Cape Town, Western Cape location Work with a quality wholesale bakery ingredients supplier Be part of the exciting FMCG industry About the role: Our client in the FMCG industry is a supplier of quality wholesale bakery ingredients, bakery products, food ingredients, and bakery supplies to bakeries, food manufacturers, and top retail brands. They're looking for an experienced Customer Service Representative to provide exceptional support to their clients. Essential Requirements: 2 years of experience in FMCG Customer Service (Food Industry Required) Minimum 2 years of experience in the Food Industry (FMCG) Excellent PC skills - ability to adapt to new and existing internal CRM tools Systems knowledge (Pastel) Good command of the English Language Excellent verbal and written communication skills Professional telephonic etiquette Ability to work in a fast-paced, high-pressure environment Initiative and strong follow-through skills Team player mentality Hardworking, organized, and excellent work ethic Perfect for: Customer-focused professional with FMCG background Someone who thrives in a dynamic food industry environment Detail-oriented individual with strong communication skills Team player who excels under pressure Join a trusted company that values excellence in customer service and be part of a team that supplies quality ingredients to top bakeries and food manufacturers! Ready to serve excellence?
Greek speaking Customer Service Representative
Posted 414 days ago
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Job Description
We have an exciting career opportunity for a Greek speaking Customer Service Representative to join a prestigious airline brand in Cape Town, South Africa . This vital position requires an action-orientated, flexible problem-solver who will assist in resolving any customer facing problems. This is an amazing job opportunity for a Greek speaker looking to broaden their horizons, work for an exciting company and fall in love with South Africa. Join this multi-cultural work environment with colleagues from all over the world today!
Your key job responsibilities as the Greek speaking Customer Service Representative in Cape Town, South Africa :
Assist passengers with pre & post flight departure travel-related queries in customer relations department in Greek & English languagesWork on renowned airline reservations systems & handle outbound voice calls, written correspondence & other multimedia channels dailyFully paid product and systems training providedDaily interactions with international passengers with queries and complimentsRequired to meet specific key performance indicators and meet expected client service levelsRequirementsRequirements for this Greek speaking Customer Service Representative job in Cape Town, South Africa :
Native/Advanced level in Greek language: Verbal & Written skills essentialPermanent residence permit or South African ID holders onlyFlexibility to work shifts. Weekends may applyExcellent customer service skills essential. Experience in call centre or travel & tourism industry preferredExcellent Computer literacy & technical skillsKnowledge & experience on MS Office products & able to work on Windows-based operating systems. Previous experience on travel reservations systems is beneficialOwn transportNo criminal recordIf you meet the above requirements for this Greek speaking Customer Service Representative job in Cape Town, South Africa , we would like to hear from you!
Senior Healthcare Customer Service Representative Nights
Posted 2 days ago
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Job Description
Be the spark that brightens days and ignite your career with TTEC’s award-winning employment experience. As a Senior Healthcare Customer Service Representative, working on site in Cape Town, South Africa, you’ll be a part of creating and delivering amazing customer experiences while you also #experienceTTEC, an award-winning employment experience and company culture.
What You’ll be Doing
You are that person that everyone comes to for advice. You have excelled working in empathetic, people-service industries like hospitality, healthcare, or non-profits. You have a passion for helping others and giving them peace of mind. This position (more than a job. it's a calling) is the one for you as you’ll have ownership over resolving escalated or complex calls from people who need your support. You can make a difference in their lives, helping them with their crucial healthcare questions and concerns.
During a Typical Day, You’ll
Be answering answer incoming communications with sincere empathy from customers on diagnostic imaging, life care solutions, surgical or biomedical services
Conduct research to provide answers for customers to resolve their issues
Working hours that are designed to support USA customers. Therefore, the shifts could end as late as midnight local time.
What You Bring to the Role
High school diploma or NQF Level 4
A high degree of patience and empathy with a strong desire to make a difference in the lives of others
Attentive listener with the ability to display understanding, sincere compassion and empathy towards customers while addressing their concerns
You lead by example and work with your team to contribute to the overall success of your client program
A solution-oriented mindset to ensure happy customers
Ability to quickly learn new concepts and technologies, and proficient in using computer software and tools to support various tasks
What You Can Expect
Transport provided in line with company and client requirements
Leadership supportive of your career and professional development
An inclusive culture and community minded organization where giving back is encouraged
A global team of curious lifelong learners guided by our company values
And we have a healthy benefits package based on your position that could include PTO, tuition reimbursement, health and wellness incentives
A Bit More About Your Role
We’re committed to ensuring you have the skills and support to be successful in your role throughout your career. From your first day in training, through individualized webcam-enabled, engagement and coaching, on into 1000s of free courses to support your career growth wherever that may take you. And we know that you bring with you the one necessary ingredient that can’t be taught – a caring and supportive nature that will shine through as you help customers. Our TTEC community is here for you as one dynamic, global family.
You'll report to a Team Lead. You'll contribute to the success of the customer experience and the overall success of the team.
About TTEC
Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.
TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way.
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FMCG Customer Service Representative - Cape Town
Posted today
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Job Description
WHOLESALE BAKERY/CATERING INGREDIENTS
Scholtz Partners International is seeking a dedicated Customer Service Representative to join our client's team!
What we offer:
Salary: R16,500 + Benefits
Cape Town, Western Cape location
Work with a quality wholesale bakery ingredients supplier
Be part of the exciting FMCG industry
About the role:
Our client in the FMCG industry is a supplier of quality wholesale bakery ingredients, bakery products, food ingredients and bakery supplies to bakeries, food manufacturers and top retail brands. They're looking for an experienced Customer Service Representative to provide exceptional support to their clients.
Essential Requirements:
2 years experience in FMCG Customer Service (Food Industry Required)
Minimum 2 years experience in Food Industry (FMCG)
Excellent PC skills - ability to adapt to new and existing internal CRM tools
Systems knowledge (Pastel)
Good command of the English Language
Excellent verbal and written communication skills
Professional telephonic etiquette
Ability to work in fast-paced, high-pressure environment
Initiative and strong follow-through skills
Team player mentality
Hard working, organized, and excellent work ethic
Perfect for:
Customer-focused professional with FMCG background
Someone who thrives in a dynamic food industry environment
Detail-oriented individual with strong communication skills
Team player who excels under pressure
Join a trusted company that values excellence in customer service and be part of a team that supplies quality ingredients to top bakeries and food manufacturers!
Ready to serve excellence?
FMCG Customer Service Representative - Cape Town
Posted today
Job Viewed
Job Description
FMCG Customer Service Representative - Cape Town WHOLESALE BAKERY/CATERING INGREDIENTS Scholtz Partners International is seeking a dedicated Customer Service Representative to join our client's team! What we offer: Salary: R16,500 + Benefits Cape Town, Western Cape location Work with a quality wholesale bakery ingredients supplier Be part of the exciting FMCG industry About the role: Our client in the FMCG industry is a supplier of quality wholesale bakery ingredients, bakery products, food ingredients and bakery supplies to bakeries, food manufacturers and top retail brands. They're looking for an experienced Customer Service Representative to provide exceptional support to their clients. Essential Requirements: 2 years experience in FMCG Customer Service (Food Industry Required) Minimum 2 years experience in Food Industry (FMCG) Excellent PC skills - ability to adapt to new and existing internal CRM tools Systems knowledge (Pastel) Good command of the English Language Excellent verbal and written communication skills Professional telephonic etiquette Ability to work in fast-paced, high-pressure environment Initiative and strong follow-through skills Team player mentality Hard working, organized, and excellent work ethic Perfect for: Customer-focused professional with FMCG background Someone who thrives in a dynamic food industry environment Detail-oriented individual with strong communication skills Team player who excels under pressure Join a trusted company that values excellence in customer service and be part of a team that supplies quality ingredients to top bakeries and food manufacturers! Ready to serve excellence?
Customer Service Manager
Posted 2 days ago
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Job Description
About Us
1-grid.com is a fast-growing web hosting company in Cape Town with an established customer base, acquired by recognised leaders in the internet services industry. We have the vision and resources to work towards becoming a market leader in SA; this vision is supported by an entrepreneurial culture that encourages innovation, collaboration, and top performance. We are looking for an experienced Customer Service Manager to join our 1-grid Team!
This role will be based in our Cape Town office and will report to the Head of Customer Experience.
Role Purpose:
You will be responsible for leading and optimising the support team’s daily operations to deliver exceptional customer service, drive performance, and support 1-grid's broader customer experience strategy.
Key Responsibilities:
1. Team Leadership & Performance Management
- Lead, coach and support the day-to-day activities of the support team.
- Be a model of the culture. Drive accountability, productivity and morale.
- Monitor individual and team KPIs (e.g., response times, resolution rates, CSAT), and hold the team accountable.
- Conduct regular performance reviews, calibration sessions, and performance improvement planning.
2. Operational Oversight
- Manage team scheduling, shifts, and availability to ensure optimal coverage.
- Monitor real-time queues and adjust resources proactively to meet service level targets.
- Escalate systemic issues that impact productivity or customer experience.
3. Customer Experience & Quality Assurance
- Be a visible escalation point for urgent or sensitive customer issues.
- Ensure consistent delivery of a high-quality support experience across all channels.
- Monitor customer interactions and deliver feedback and coaching.
- Support the Head of CX with customer journey pain point tracking and resolution.
- Champion initiatives set out by the HoD that improve customer effort, satisfaction, and resolution quality.
4. Recruitment, Training & Development
- Support hiring of consultants in collaboration with HR and HoD.
- Foster a mentorship culture to build internal capability and career paths.
- Onboard new hires effectively with structured training and mentorship.
- Identify skill gaps and arrange for continuous development opportunities.
5. Cross-Operational Collaboration
- Work closely with Hosting, Billing, Product, Sales and Tech to resolve customer-impacting issues.
- Surface customer pain points and friction areas that require systemic fixes to the HoD and teams.
- Ensure support team feedback is fed into product and operational decisions through collaboration with the HoD.
- Support cross-functional improvement projects driven by the Head of CX.
- Support initiatives from marketing, compliance and systems.
6. Reporting & Insights
- Monitor and report on daily, weekly, and monthly metrics. Deliver regular, effective, reports on performance, metrics, trends and insights to the Head of CX.
- Identify trends, blockers, and customer themes through tickets, conversations, and analytics.
- Present insights to leadership to inform strategic decisions.
- Act on NPS, CSAT and other VoC feedback relevant to support.
7. Process & Policy Management
- Ensure team adherence to SOPs, escalation processes, and SLAs.
- Maintain and improve support SOPs, workflows and processes.
- Continuously improve support processes to drive efficiency and reduce errors. Recommend and support the implementation of automation or tooling improvements.
Skills & Competencies:
- Experience in web hosting or a technical support environment
- Proactive, self-starter
- Strong work-ethic with a can-do attitude
- Exceptional multi-tasking skills
- Strong leadership and people management skills
- Deep understanding of support operations and KPIs
- Analytical mindset with comfort in data interpretation
- Customer-centric mindset with a passion for service excellence
- Effective communicator across levels and teams
- Familiarity with customer support tools (e.g., Freshdesk/Freshchat, reporting dashboards)