168 Customer Service jobs in Cape Town

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LekkeSlaap is South Africa's leading accommodation booking app known for its user-friendliness, exceptional customer experience, and extensive local accommodation options. Owned by Tripco, a travel technology company based in Cape Town, LekkeSlaap is committed to innovation, best-in-class customer service and setting new standards in travel technology.

As a Properties Support Consultant , you will be the backbone of our Properties team, providing top-notch assistance to our growing network of hosts. In a fast-paced, target-driven environment, you'll be responsible for maintaining positive relationships, ensuring that our hosts are equipped with the right tools and knowledge to succeed on our accommodation bookings platform.

The ideal candidate is someone who possesses excellent communication skills, a customer-centric mindset, and a strong understanding of property management. If you have a passion for helping others and a desire to make an impactful contribution to our team, we encourage you to apply!

Responsibilities

• Act as the primary point of contact for 33,000+ properties, addressing their queries and providing expert guidance, ensuring smooth operations and an exceptional experience
• Maintain up-to-date knowledge of LekkeSlaap's products and policies to support property owners effectively
• Provide training and resources to property owners on how to manage their listings efficiently, including uploading and updating information on their profiles
• Collaborate with the Sales and Marketing teams to promote new opportunities and enhance property visibility
• Problem-solve issues and challenges that property owners may encounter, ensuring timely resolution
• Ensure completion of tasks, projects, and targets with efficiency and professionalism
• Build strong relationships with hosts and internal teams.
• Achieve performance targets while maintaining high customer satisfaction
• Document and track all interactions with property owners in the system for continual service improvement
• Monitor host performance and provide feedback and insights to assist in improving services and processes
• Participate in ongoing training sessions to remain informed on industry trends and best practices
  
  

• Experience in customer service is preferred
• Strong understanding of the accommodation and hospitality industry
• Excellent communication skills (both verbal and written) in Afrikaans and English
• Proven ability to build and maintain relationships with diverse stakeholders
• Strong analytical and problem-solving abilities with a focus on customer satisfaction
• Experience with CRM systems and software tools is advantageous
• Detail-oriented with excellent organisational skills to manage multiple inquiries efficiently
• Ability to work collaboratively as part of a team while also demonstrating initiative and independence
• Adaptability to a fast-paced environment and willingness to learn and grow
• Positive attitude and strong work ethic; dedication to exceeding customer expectations
• Reliable transportation for attending on-site matters as required
  
  

• Modern offices based at the V&A Waterfront
• Travel vouchers and exclusive discounts
• FeelBetterFast: Employer-funded pharmacy visits
• Pension fund contributions
• Generous leave package
• Additional half-day off every month
• Monthly team events and more!

• Seniority level Associate

• Employment type Full-time

• Job function Other
• Industries IT Services and IT Consulting

Referrals increase your chances of interviewing at LekkeSlaap by 2x

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Job Description

Customer focused, results orientated individuals with sound problem-solving & inter-personal skills, to deliver effective engagements to customers.

Key Responsibilities

Customer service engagement via incoming calls and respond to email queries
Managing reservation, special requests, and complaints from customers via the website
Respond to a defined a range of customer queries or inquiries to deliver appropriate, accepted resolutions for customers Proactively escalate any queries to appropriate channels ensuring they are handled and resolved in a timely manner

Demonstrate urgency on transactions using standard operating procedures

Requirements
A matric certificate or equivalent qualification
Good command of the English (verbal & written)
Passionate about customer service
Strong analytical and problem-solving skills
Webchat experience advantageous

A minimum of 1-2 years working experience in dual-focus (back-office & voice) within an inbound/outbound contact center experience

Job Description

Customer focused, results orientated individuals with sound problem-solving & inter-personal skills, to deliver effective engagements to customers.

Key Responsibilities

Customer service engagement via incoming calls and respond to email queries
Managing reservation, special requests, and complaints from customers via the website
Respond to a defined a range of customer queries or inquiries to deliver appropriate, accepted resolutions for customers Proactively escalate any queries to appropriate channels ensuring they are handled and resolved in a timely manner

Demonstrate urgency on transactions using standard operating procedures

Requirements
A matric certificate or equivalent qualification
Good command of the Spanish & English (verbal & written)
Passionate about customer service
Strong analytical and problem-solving skills
Webchat experience advantageous

A minimum of 1-2 years working experience in dual-focus (back-office & voice) within an inbound/outbound contact center experience

Job Description

Customer focused, results orientated individuals with sound problem-solving & inter-personal skills, to deliver effective engagements to customers.

Key Responsibilities

Customer service engagement via incoming calls and respond to email queries
Managing reservation, special requests, and complaints from customers via the website
Respond to a defined a range of customer queries or inquiries to deliver appropriate, accepted resolutions for customers Proactively escalate any queries to appropriate channels ensuring they are handled and resolved in a timely manner

Demonstrate urgency on transactions using standard operating procedures

Requirements
A matric certificate or equivalent qualification
Good command of the Italian & English (verbal & written)
Passionate about customer service
Strong analytical and problem-solving skills
Webchat experience advantageous

A minimum of 1-2 years working experience in dual-focus (back-office & voice) within an inbound/outbound contact center experience

Job Description

Customer focused, results orientated individuals with sound problem-solving & inter-personal skills, to deliver effective engagements to customers.

Key Responsibilities

Customer service engagement via incoming calls and respond to email queries
Managing reservation, special requests, and complaints from customers via the website
Respond to a defined a range of customer queries or inquiries to deliver appropriate, accepted resolutions for customers Proactively escalate any queries to appropriate channels ensuring they are handled and resolved in a timely manner

Demonstrate urgency on transactions using standard operating procedures

Requirements
A matric certificate or equivalent qualification
Good command of the German & English (verbal & written)
Passionate about customer service
Strong analytical and problem-solving skills
Webchat experience advantageous

A minimum of 1-2 years working experience in dual-focus (back-office & voice) within an inbound/outbound contact center experience

LekkeSlaap is South Africa’s leading accommodation booking app known for its user-friendliness, exceptional customer experience, and extensive local accommodation options. Owned by Tripco, a travel technology company based in Cape Town,LekkeSlaap is committed to innovation, best-in-class customer service and setting new standards in travel technology.

As a Properties Support Consultant , you will be the backbone of our Properties team, providing top-notch assistance to our growing network of hosts. In a fast-paced, target-driven environment, you'll be responsible for maintaining positive relationships, ensuring that our hosts are equipped with the right tools and knowledge to succeed on our accommodation bookings platform.

The ideal candidate is someone who possesses excellent communication skills, a customer-centric mindset, and a strong understanding of property management. If you have a passion for helping others and a desire to make an impactful contribution to our team, we encourage you to apply!

• Act as the primary point of contact for 33,000+ properties, addressing their queries and providing expert guidance, ensuring smooth operations and an exceptional experience.
• Maintain up-to-date knowledge of LekkeSlaap’s products and policies to support property owners effectively.
• Provide training and resources to property owners on how to manage their listings efficiently, including uploading and updating information on their profiles.
• Collaborate with the Sales and Marketing teams to promote new opportunities and enhance property visibility.
• Problem-solve issues and challenges that property owners may encounter, ensuring timely resolution.
• Ensure completion of tasks, projects, and targets with efficiency and professionalism.
• Build strong relationships with hosts and internal teams.
• Achieve performance targets while maintaining high customer satisfaction.
• Document and track all interactions with property owners in the system for continual service improvement.
• Monitor host performance and provide feedback and insights to assist in improving services and processes.
• Participate in ongoing training sessions to remain informed on industry trends and best practices.

• Experience in customer service is preferred.
• Strong understanding of the accommodation and hospitality industry.
• Excellent communication skills (both verbal and written) in Afrikaans and English.
• Proven ability to build and maintain relationships with diverse stakeholders.
• Strong analytical and problem-solving abilities with a focus on customer satisfaction.
• Experience with CRM systems and software tools is advantageous.
• Detail-oriented with excellent organisational skills to manage multiple inquiries efficiently.
• Ability to work collaboratively as part of a team while also demonstrating initiative and independence.
• Adaptability to a fast-paced environment and willingness to learn and grow.
• Positive attitude and strong work ethic; dedication to exceeding customer expectations.
• Reliable transportation for attending on-site matters as required.

• Modern offices based at the V&A Waterfront
• Travel vouchers and exclusive discounts
• FeelBetterFast: Employer-funded pharmacy visits
• Pension fund contributions
• Generous leave package
• Additional half-day off every month
• Monthly team events and more!

Remuneration:  R12,600
Monthly bonus:  R2,000

The most important requirements for this role:

• You must have and love a cat.
• Be able to work 2 Sundays per month 
• At least one year's contact centre experience (or be a really impressive communicator if you don’t have formal experience).
• You must have a fast broadband connection with good upload and download speed.
• You must be able to communicate effectively in English to customers from the UK.
• You must love cats! This is a role for someone who has a passion for customer service and a passion for cats.

About the company:
Our company is one of the leading premium cat food brands in the UK, renowned for our commitment to using real meat in our recipes. We pride ourselves on being the best and only meat-only premium cat food, dedicated to providing the highest quality nutrition for cats. Our mission is to ensure that every cat receives the best possible diet, and we are looking for purr-fectly passionate individuals to join our team and contribute to this goal.

Who we are looking for:
We are seeking individuals who are enthusiastic about customer service and share our love for cats. The ideal candidate will have:

• Experience in a contact centre environment, showcasing their ability to handle customer inquiries and provide exceptional service.
• A cheerful personality and a pleasant, clear voice that makes customers feel welcome and valued.
• Strong computer literacy, ensuring you can navigate various software and systems with ease.

Requirements:

To successfully perform the role of a home-based customer service representative, you will need:

• A quiet office space at home, free from distractions, with a reliable fibre internet connection.
• A laptop or desktop computer that meets our technical specifications.
• Back-up power solutions to protect against load shedding, ensuring you can work uninterrupted.

If you’re feline like this is the purr-fect role for you and you’re ready to join a company that values both customer service and feline friends, please send your CV to   with the reference: CC07/07  in the title.

We look forward to welcoming a new member to our dedicated team of cat enthusiasts! Don’t paws, apply now and make this oppawtunity your

Join to apply for the Customer Service Agent role at Network International .

Job Description

As a Customer Service agent within the contact center, you’ll play a pivotal role in delivering excellence in merchant services. Your responsibilities will encompass providing top-notch service to both internal and external stakeholders across all supported platforms, adhering to company-based time frames.

• Provide exceptional customer service to all relevant stakeholders, paying attention to detail in terms of departmental quality standards.
• Resolve all queries logged via supported platforms within a timely and efficient manner for both e-commerce and Level 1 POS related queries.
• Provide authentic, courteous service at all times in line with company policies and procedures.
• Provide out-of-the-box solutions to queries raised.
• Follow and execute support protocols in line with the business needs to the highest calibre.
• Proactively manage workload via all relevant company platforms.
• Proactively retain merchants via service excellence and authentic customer service methodology.
• Provide technical support where required (Previous fintech technical knowledge is beneficial).
• Collaborate with all internal and external stakeholders to resolve queries, facilitating solutions to enhance service delivery at every interaction.
• Demonstrate a keen interest to learn, understand and improve within the business.
• Maintain accurate records of customer interaction, issues, and resolutions using our internal systems.
• Collaborate with other team members and departments to resolve complex technical issues.
• Stay updated on product features, enhancements, and industry trends to provide informed support.
• Conduct follow-up calls to ensure customer satisfaction and issue resolution.

• Matric/equivalent thereof. Tertiary qualification advantageous.
• 2 Years+ experience in a customer service environment dealing with e-commerce and POS related queries.
• Ecommerce, Online Payments Process, POS and Technical experience is required.
• Detail-oriented and puts a high value on accuracy.
• Familiarity with various operating systems and network concepts.
• Proficiency using support ticketing systems and CRM software.
• Excellent interpersonal and communication skills.
• Proficiency in both written and verbal communication.
• Ability to work independently and as part of a team.
• Strong problem-solving abilities and attention to detail.
• Good organizational skills and the ability to multitask in a fast-paced environment.
• Willingness to work shifts between the hours of 8am to 6pm, Monday to Saturday as well as public holidays where required.

Entry level

Full-time

Other

IT Services and IT Consulting