Explore numerous customer service job opportunities in 132 Customer Service jobs in Cape Town
Customer Service Representative
Cape Town, Western Cape
Scholtz Partners International
Posted 13 days ago
Job Viewed
Job Description
Customer Service Representative - Cape Town, Western Cape
Scholtz Partners International is recruiting for a dedicated Customer Service Representative to join our client in the FMCG industry.
Position Details
- Location: Cape Town, Western Cape
- Salary: R16,500
- Industry: FMCG - Wholesale Bakery/Catering Ingredients
Key Requirements:
- Minimum 2 years experience in FMCG industry required
- 2 years experience in customer service or similar role
- Excellent PC skills with ability to adapt to CRM tools
- Systems knowledge (Pastel preferred)
- Strong command of English language
- Excellent verbal and written communication skills
- Professional telephonic etiquette
- Ability to work in fast-paced, high-pressure environment
- Initiative and strong follow-through capabilities
- Team player mentality
- Hard working, organized with excellent work ethic
What You'll Do:
- Handle customer inquiries and service requests
- Manage client relationships in the food industry
- Work with internal CRM systems and tools
- Support bakeries, food manufacturers and retail clients
- Process orders and manage customer accounts
- Maintain high service standards in a demanding environment
This role offers the opportunity to work with established clients in the food and bakery industry while developing your customer service expertise in a dynamic FMCG environment.
Scholtz Partners International is recruiting for a dedicated Customer Service Representative to join our client in the FMCG industry.
Position Details
- Location: Cape Town, Western Cape
- Salary: R16,500
- Industry: FMCG - Wholesale Bakery/Catering Ingredients
Key Requirements:
- Minimum 2 years experience in FMCG industry required
- 2 years experience in customer service or similar role
- Excellent PC skills with ability to adapt to CRM tools
- Systems knowledge (Pastel preferred)
- Strong command of English language
- Excellent verbal and written communication skills
- Professional telephonic etiquette
- Ability to work in fast-paced, high-pressure environment
- Initiative and strong follow-through capabilities
- Team player mentality
- Hard working, organized with excellent work ethic
What You'll Do:
- Handle customer inquiries and service requests
- Manage client relationships in the food industry
- Work with internal CRM systems and tools
- Support bakeries, food manufacturers and retail clients
- Process orders and manage customer accounts
- Maintain high service standards in a demanding environment
This role offers the opportunity to work with established clients in the food and bakery industry while developing your customer service expertise in a dynamic FMCG environment.
This advertiser has chosen not to accept applicants from your region.
0
Customer Service Representative
Cape Town, Western Cape
TTEC
Posted today
Job Viewed
Job Description
Your potential has a place here with TTEC's award-winning employment experience As a Customer Service Representative working on site in Cape Town, South Africa, youll be a part of creating and delivering amazing customer experiences while you also experienceTTEC, an award-winning employment experience and company culture. What Youll Do Do you have a passion for helping others? Whether its getting answers for customers quickly, consulting on products with compassion or finding resolutions for their issues with a smile, youll be the difference between their customer experience being just average or an exceptional one. During a Typical Day, Youll Answer incoming communications from customers Conduct research to provide answers for customers to resolve their issues What You Bring to the Role 2 or more years of BPO customer service experience with strong communication skills High school diploma or equivalent Computer experience Recognize, apply and explain your product or service knowledge A patient, compassionate and professional personality with strong service orientation What You Can Expect Transport provided in line with company and client requirements Supportive of your career and professional development An inclusive culture and community minded organization where giving back is encouraged A global team of curious lifelong learners guided by our company values And we have a healthy benefits package based on your position that could include PTO, tuition reimbursement, health and wellness incentives Visit for more information. A Bit More About Your Role Were committed to ensuring you have the skills and support to be successful in your role throughout your career. From your first day in training, through individualized webcam-enabled, engagement and coaching, on into 1000s of free courses to support your career growth wherever that may take you. And we know that you bring with you the one necessary ingredient that cant be taught a caring and supportive nature that will shine through as you help customers. Our TTEC community is here for you as one dynamic, global family. You'll report to the Team Leader. You'll contribute to the success of the customer experience and the overall success of the team. About TTEC Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you. TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way.
This advertiser has chosen not to accept applicants from your region.
1
Customer Service Representative
Cape Town, Western Cape
Concentrix
Posted 12 days ago
Job Viewed
Job Description
Job Title:
Customer Service Representative
Job Description
Are you looking for an opportunity to jumpstart your career in the service industry? Now is your time to shine with Concentrix in this exciting opportunity to join our dynamic team as a Customer Support Advisor working on an internationally innovative campaign.
You'll be working on-site from our vibrant Cape Town office, where creativity meets cutting-edge technology. All the while, you'll become part of a community of like-minded individuals who become friends for life.
**This Customer Support Advisor role at Concentrix is a great match if you have:**
+ **2 years customer service experience, call centre AND / OR 6 months Utilities experience**
+ Ability to type 25wpm (Essential)
+ Must have passed Grade 12
+ Ability to work rotational shifts aligned to UK business hours
+ Proficient in English verbal communication
+ Minimum B2 (English Language level, Email Writing and Computer Lit)
+ Are self-motivated and highly responsible
**What is in it for you?**
**In this role, we offer benefits that help you support your unique lifestyle:**
+ A monthly **basic salary of R7524**
+ Fantastic Employee Assistance Programme (EAP)
+ The company covers medical aid for the main member
+ Subsidised transport
+ Group life cover
+ Access to financial well-being sessions, will-writing sessions and stress management sessions
+ Team building and upskill training opportunities
+ Interactive and inclusive company culture
**What will you do in this role**
+ Be able to demonstrate knowledge and practical application of supporting customers in vulnerable circumstances, which should include financial, mental and physical vulnerabilities.
+ Be able to demonstrate good listening skills
+ Be able to demonstrate and show experience of being able to negotiate with customers in hardship, ensuring the result is a suitable, affordable repayment plan.
+ Actively working in a customer-focused environment which specialises in supporting customers who are struggling financially or with extra needs
+ Have a full understanding of the implications of vulnerability and how to proactively identify these circumstances and apply positive outcomes for customers.
+ Demonstrate a superior level of empathy whilst efficiently supporting the customer.
+ The candidate should show a high level of emotional maturity that indicates a deep understanding of the impacts of vulnerability / financial hardship and how this can impact the customer.
+ The candidate should be able to sensitively question the customer and demonstrate they can relate to the customer's circumstances.
Ready to bring your skills, experience and sense of urgency to a company that values your expertise? Discover why over 550,000 game-changers around the globe call Concentrix their "employer of choice." Together, we'll achieve greatness and unlock unlimited possibilities. Apply today and let your career thrive!
With game-changers in over 70 different countries, we celebrate our differences and embrace what makes you unique. Imagine being a part of a company that supports each other's success and well-being, giving you the tools and support you need to be the best version of yourself and embark on a career with endless possibilities.
**Eligibility to work**
In accordance with South African law, only applicants who are legally authorised to work in the SA will be considered for this position, and the appointment will be made in line with the company's EE Plan.
**Disclaimer**
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.
Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.
Location:
ZAF Cape Town - 10 Rua, Da Gama St, Foreshore, Cape Town
Language Requirements:
Time Type:
Full time
**If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents (
Customer Service Representative
Job Description
Are you looking for an opportunity to jumpstart your career in the service industry? Now is your time to shine with Concentrix in this exciting opportunity to join our dynamic team as a Customer Support Advisor working on an internationally innovative campaign.
You'll be working on-site from our vibrant Cape Town office, where creativity meets cutting-edge technology. All the while, you'll become part of a community of like-minded individuals who become friends for life.
**This Customer Support Advisor role at Concentrix is a great match if you have:**
+ **2 years customer service experience, call centre AND / OR 6 months Utilities experience**
+ Ability to type 25wpm (Essential)
+ Must have passed Grade 12
+ Ability to work rotational shifts aligned to UK business hours
+ Proficient in English verbal communication
+ Minimum B2 (English Language level, Email Writing and Computer Lit)
+ Are self-motivated and highly responsible
**What is in it for you?**
**In this role, we offer benefits that help you support your unique lifestyle:**
+ A monthly **basic salary of R7524**
+ Fantastic Employee Assistance Programme (EAP)
+ The company covers medical aid for the main member
+ Subsidised transport
+ Group life cover
+ Access to financial well-being sessions, will-writing sessions and stress management sessions
+ Team building and upskill training opportunities
+ Interactive and inclusive company culture
**What will you do in this role**
+ Be able to demonstrate knowledge and practical application of supporting customers in vulnerable circumstances, which should include financial, mental and physical vulnerabilities.
+ Be able to demonstrate good listening skills
+ Be able to demonstrate and show experience of being able to negotiate with customers in hardship, ensuring the result is a suitable, affordable repayment plan.
+ Actively working in a customer-focused environment which specialises in supporting customers who are struggling financially or with extra needs
+ Have a full understanding of the implications of vulnerability and how to proactively identify these circumstances and apply positive outcomes for customers.
+ Demonstrate a superior level of empathy whilst efficiently supporting the customer.
+ The candidate should show a high level of emotional maturity that indicates a deep understanding of the impacts of vulnerability / financial hardship and how this can impact the customer.
+ The candidate should be able to sensitively question the customer and demonstrate they can relate to the customer's circumstances.
Ready to bring your skills, experience and sense of urgency to a company that values your expertise? Discover why over 550,000 game-changers around the globe call Concentrix their "employer of choice." Together, we'll achieve greatness and unlock unlimited possibilities. Apply today and let your career thrive!
With game-changers in over 70 different countries, we celebrate our differences and embrace what makes you unique. Imagine being a part of a company that supports each other's success and well-being, giving you the tools and support you need to be the best version of yourself and embark on a career with endless possibilities.
**Eligibility to work**
In accordance with South African law, only applicants who are legally authorised to work in the SA will be considered for this position, and the appointment will be made in line with the company's EE Plan.
**Disclaimer**
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.
Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.
Location:
ZAF Cape Town - 10 Rua, Da Gama St, Foreshore, Cape Town
Language Requirements:
Time Type:
Full time
**If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents (
This advertiser has chosen not to accept applicants from your region.
2
Inbound Customer Service Representative
Cape Town, Western Cape
Believe Resourcing
Posted 7 days ago
Job Viewed
Job Description
Job Title: Inbound Customer Service Representative
Location: Cape Town CBD
Employment Type: Full-time
Experience Required: 0–3 years
Salary: R + Medical Aid + Provident Fund + Shift Allowance
OverviewBelieve Resourcing is hiring on behalf of our client, a leading company in the insurance industry, for the role of Customer Service Representative (Inbound Voice) . This role is perfect for individuals who thrive in a customer-focused environment, enjoy problem-solving, and want to build their career in a structured and supportive setting. You will be the first point of contact for policyholders, assisting them with billing transactions and technical support.
Key ResponsibilitiesHandle inbound calls from policyholders in a fast-paced contact center.
Process billing transactions including payments and account adjustments.
Accurately verify and interpret billing information.
Respond to simple and complex inquiries regarding billing and policies.
Provide technical support on internal client systems.
Follow up with policyholders on outstanding items to ensure resolution.
Deliver high-quality service in line with KPIs and service standards.
Collaborate with team members and contribute to a positive working environment.
Perform additional administrative or support tasks as required.
1 year of experience in a customer service or call center environment preferred.
Some post-matric education is advantageous.
Excellent communication skills and telephone etiquette.
Strong active listening and problem-solving abilities.
A calm, patient, and service-oriented mindset.
Ability to manage time and stay organized in a high-volume setting.
Competent with MS Office tools (Word, Excel, Outlook).
Willing and able to commit to full training and adhere to shift schedules.
Why Join This Team
Work with a respected brand in the insurance sector.
Structured training and onboarding provided.
Opportunities for career growth within the customer service stream.
Supportive and collaborative team culture.
Stable full-time role with consistent working hours.
This advertiser has chosen not to accept applicants from your region.
3
Customer Service Representative – Nights
Cape Town, Western Cape
TTEC
Posted today
Job Viewed
Job Description
Your potential has a place here with TTEC's award-winning employment experience . As a Customer Service Representative Nights , working on site in Cape Town, South Africa, youll be a part of creating and delivering amazing customer experiences while you also experienceTTEC, an award-winning employment experience and company culture. What Youll do Do you have a passion for helping others? Whether its getting answers for customers quickly, consulting on products with compassion or finding resolutions for their issues with a smile, youll be the difference between their customer experience being just average or an exceptional one. During a Typical Day, Youll Answer incoming communications from customers Conduct research to provide answers for customers to resolve their issues What You Bring to the Role 6 months or more of customer services experience High school diploma or equivalent Recognize, apply and explain your product or service knowledge Computer experience What You Can Expect Transport provided in line with company and client requirements Supportive of your career and professional development An inclusive culture and community minded organization where giving back is encouraged A global team of curious lifelong learners guided by our company values And we have a healthy benefits package based on your position that could include PTO, tuition reimbursement, health and wellness incentives Visit for more information. A Bit More About Your Role Were committed to ensuring you have the skills and support to be successful in your role throughout your career. From your first day in training, through individualized webcam-enabled, engagement and coaching, on into 1000s of free courses to support your career growth wherever that may take you. And we know that you bring with you the one necessary ingredient that cant be taught a caring and supportive nature that will shine through as you help customers. Our TTEC community is here for you as one dynamic, global family. You'll report to the Team Leader. You'll contribute to the success of the customer experience and the overall success of the team. About TTEC Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you. TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way.
This advertiser has chosen not to accept applicants from your region.
4
English-speaking Customer Service Representative
Cape Town, Western Cape
TTEC
Posted today
Job Viewed
Job Description
Your potential has a place here with TTEC's award-winning employment experience . As a English-speaking Customer Service Representative, working onsite in Cape Town, South Africa youll be a part of bringing humanity to business. experienceTTEC What Youll Do Do you have a passion for helping others and giving them peace of mind? Youll work to resolve the customers inquiries, whether its getting answers for customers quickly, consulting on products with compassion or resolving their issues with a smile. Youll be the difference between their customer experience being just average or exceptional, facilitating effortless resolution. During a Typical Day, Youll Answer incoming calls from U.S.-based customers for the largest home improvement retailer in the United States Provide accurate, valid, and complete information by using the right tools, methods, and processes Some upselling of products or services to existing customers may be required What You Bring to the Role Fluent in English (B2 level) 1 or more years of customer service experience High school diploma or equivalent Proficiency in using computer systems and software applications Professionalism, positivity, and a supportive attitude while being eager to learn new skills and processes Ability to support and work regular overnight shifts What You Can Expect Supportive of your career and professional development An inclusive culture and community minded organization where giving back is encouraged A global team of curious lifelong learners guided by our company values And we have a healthy benefits package based on your position that could include PTO, tuition reimbursement, health, and wellness incentives A Bit More About Your Role Well train you to be a subject matter expert in your field, so you can be confident in providing the highest level of service possible during each and every call. We trust you already have the necessary ingredient that cant be taught a caring and supportive nature that will shine through as you help customers. Youll also have a chance to make great new friends within the TTEC community and grow your career in a dynamic, family-friendly atmosphere. If you're a night owl, this is the perfect opportunity to make a real impact to the American market. You'll report to a Team Lead. Youll contribute to the success of the customer experience as well as the overall success of the team. About TTEC Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you. TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect on the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way.
This advertiser has chosen not to accept applicants from your region.
5
Customer Service Representative – English – Automotive
Cape Town, Western Cape
TTEC
Posted today
Job Viewed
Job Description
Your potential has a place here with TTEC's award-winning employment experience. As a Customer Service Representative English Automotive , working on site in Cape Town, South Africa, youll be a part of creating and delivering amazing customer experiences while you also experienceTTEC, an award-winning employment experience and company culture. What Youll Do Do you have a passion for helping others and giving them peace of mind? Youll work to resolve the customers issues before escalating to the next level. Whether its getting answers for customers quickly, consulting on products with compassion or resolving their issues with a smile, youll be the difference between their customer experience being just average or an exceptional one. During a Typical Day, Youll Answer incoming communications from customers Conduct research to provide answers for customers to resolve their issues Some upselling of products or services to existing customers may be required What You Bring to the Role 6 months or more of work experience B1 level of English in both written and verbal communications Recognize, apply, and explain your product or service knowledge Computer savvy including ability to manage multiple screens High school diploma or equivalent What You Can Expect Transport provided in line with company and client requirements Supportive of your career and professional development An inclusive culture and community minded organization where giving back is encouraged A global team of curious lifelong learners guided by our company values And we have a healthy benefits package based on your position that could include PTO, tuition reimbursement, health and wellness incentives Visit for more information. A Bit More About Your Role Were committed to ensuring you have the skills and support to be successful in your role throughout your career. From your first day in training, through individualized webcam-enabled, engagement and coaching, on into 1000s of free courses to support your career growth wherever that may take you. And we know that you bring with you the one necessary ingredient that cant be taught a caring and supportive nature that will shine through as you help customers. Our TTEC community is here for you as one dynamic, global family. You'll report to Team Lead. You'll contribute to the success of the customer experience and the success of the team. About TTEC Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you. TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way.
This advertiser has chosen not to accept applicants from your region.
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6
Greek speaking Customer Service Representative
8001 Cape Town, Western Cape
Language Recruiters
Posted 393 days ago
Job Viewed
Job Description
We have an exciting career opportunity for a Greek speaking Customer Service Representative to join a prestigious airline brand in Cape Town, South Africa . This vital position requires an action-orientated, flexible problem-solver who will assist in resolving any customer facing problems. This is an amazing job opportunity for a Greek speaker looking to broaden their horizons, work for an exciting company and fall in love with South Africa. Join this multi-cultural work environment with colleagues from all over the world today!
Your key job responsibilities as the Greek speaking Customer Service Representative in Cape Town, South Africa :
Assist passengers with pre & post flight departure travel-related queries in customer relations department in Greek & English languagesWork on renowned airline reservations systems & handle outbound voice calls, written correspondence & other multimedia channels dailyFully paid product and systems training providedDaily interactions with international passengers with queries and complimentsRequired to meet specific key performance indicators and meet expected client service levelsRequirementsRequirements for this Greek speaking Customer Service Representative job in Cape Town, South Africa :
Native/Advanced level in Greek language: Verbal & Written skills essentialPermanent residence permit or South African ID holders onlyFlexibility to work shifts. Weekends may applyExcellent customer service skills essential. Experience in call centre or travel & tourism industry preferredExcellent Computer literacy & technical skillsKnowledge & experience on MS Office products & able to work on Windows-based operating systems. Previous experience on travel reservations systems is beneficialOwn transportNo criminal recordIf you meet the above requirements for this Greek speaking Customer Service Representative job in Cape Town, South Africa , we would like to hear from you!
This advertiser has chosen not to accept applicants from your region.
7
Customer Service
Cape Town, Western Cape
Clarion Printed Products
Posted 23 days ago
Job Viewed
Job Description
A well-established digital printing company in Epping, Cape Town invite applications for a level customer service/production coordinator preferably from a retail print background to administer key account logistics and campaign implementation. Previous experience in printing (digital, screen and litho) manufacturing and finishing processes is essential.
Responsibilities:
- Receive production requests and prioritise accordingly to meet deadlines
- Read, process, comprehend, and follow the detailed written and verbal instructions of the customers prior to starting the job to assure the job is done correctly and to clients satisfaction
- Work with production staff and sales staff to ensure customer expectations are met
- Manage account services through quality checks on client products and follow-up with timeous communication
- Coordinating delivery schedules, arranging collections, installations of products and services
Required:
- Previous experience in printing (digital, screen and litho) manufacturing and finishing processes essential.
- Aptitude to learn quickly
- Must be able to multi-task
- Must be able to work independently
- Excellent written and communication skills
- Strong customer service skills
- Detail oriented, organised, and deadline-driven
- Must be able to work extended hours to meet campaign deadlines if necessary is non-negotiable
- Previous project management experience will be an advantage
- Must have driver's licence and own transport
If you meet the above requirements please send Cv's to '>
This advertiser has chosen not to accept applicants from your region.
8
Senior Healthcare Customer Service Representative Nights
Cape Town, Western Cape
TTEC
Posted 15 days ago
Job Viewed
Job Description
Be the spark that brightens days and ignite your career with TTEC’s award-winning employment experience. As a Senior Healthcare Customer Service Representative, working on site in Cape Town, South Africa, you’ll be a part of creating and delivering amazing customer experiences while you also #experienceTTEC, an award-winning employment experience and company culture.
What You’ll be Doing
You are that person that everyone comes to for advice. You have excelled working in empathetic, people-service industries like hospitality, healthcare, or non-profits. You have a passion for helping others and giving them peace of mind. This position (more than a job. it's a calling) is the one for you as you’ll have ownership over resolving escalated or complex calls from people who need your support. You can make a difference in their lives, helping them with their crucial healthcare questions and concerns.
During a Typical Day, You’ll
Be answering answer incoming communications with sincere empathy from customers on diagnostic imaging, life care solutions, surgical or biomedical services
Conduct research to provide answers for customers to resolve their issues
Working hours that are designed to support USA customers. Therefore, the shifts could end as late as midnight local time.
What You Bring to the Role
High school diploma or NQF Level 4
A high degree of patience and empathy with a strong desire to make a difference in the lives of others
Attentive listener with the ability to display understanding, sincere compassion and empathy towards customers while addressing their concerns
You lead by example and work with your team to contribute to the overall success of your client program
A solution-oriented mindset to ensure happy customers
Ability to quickly learn new concepts and technologies, and proficient in using computer software and tools to support various tasks
What You Can Expect
Transport provided in line with company and client requirements
Leadership supportive of your career and professional development
An inclusive culture and community minded organization where giving back is encouraged
A global team of curious lifelong learners guided by our company values
And we have a healthy benefits package based on your position that could include PTO, tuition reimbursement, health and wellness incentives
A Bit More About Your Role
We’re committed to ensuring you have the skills and support to be successful in your role throughout your career. From your first day in training, through individualized webcam-enabled, engagement and coaching, on into 1000s of free courses to support your career growth wherever that may take you. And we know that you bring with you the one necessary ingredient that can’t be taught – a caring and supportive nature that will shine through as you help customers. Our TTEC community is here for you as one dynamic, global family.
You'll report to a Team Lead. You'll contribute to the success of the customer experience and the overall success of the team.
About TTEC
Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.
TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way.
What You’ll be Doing
You are that person that everyone comes to for advice. You have excelled working in empathetic, people-service industries like hospitality, healthcare, or non-profits. You have a passion for helping others and giving them peace of mind. This position (more than a job. it's a calling) is the one for you as you’ll have ownership over resolving escalated or complex calls from people who need your support. You can make a difference in their lives, helping them with their crucial healthcare questions and concerns.
During a Typical Day, You’ll
Be answering answer incoming communications with sincere empathy from customers on diagnostic imaging, life care solutions, surgical or biomedical services
Conduct research to provide answers for customers to resolve their issues
Working hours that are designed to support USA customers. Therefore, the shifts could end as late as midnight local time.
What You Bring to the Role
High school diploma or NQF Level 4
A high degree of patience and empathy with a strong desire to make a difference in the lives of others
Attentive listener with the ability to display understanding, sincere compassion and empathy towards customers while addressing their concerns
You lead by example and work with your team to contribute to the overall success of your client program
A solution-oriented mindset to ensure happy customers
Ability to quickly learn new concepts and technologies, and proficient in using computer software and tools to support various tasks
What You Can Expect
Transport provided in line with company and client requirements
Leadership supportive of your career and professional development
An inclusive culture and community minded organization where giving back is encouraged
A global team of curious lifelong learners guided by our company values
And we have a healthy benefits package based on your position that could include PTO, tuition reimbursement, health and wellness incentives
A Bit More About Your Role
We’re committed to ensuring you have the skills and support to be successful in your role throughout your career. From your first day in training, through individualized webcam-enabled, engagement and coaching, on into 1000s of free courses to support your career growth wherever that may take you. And we know that you bring with you the one necessary ingredient that can’t be taught – a caring and supportive nature that will shine through as you help customers. Our TTEC community is here for you as one dynamic, global family.
You'll report to a Team Lead. You'll contribute to the success of the customer experience and the overall success of the team.
About TTEC
Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.
TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way.
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