17 Capitec Bank jobs in Cape Town

Electrum is the next-generation payments technology company that provides cloud-native software to optimize the processing of financial transactions. Since 2012, we have established ourselves as a respected payments technology partner through our deep expertise and track record in delivering trusted enterprise-grade payments solutions.

We’ve built a reputation in providing solutions for high-volume, low-value payment schemes and services that enable our clients to deliver to their customers at scale. We love that the projects we work on touch the lives of millions of South Africans daily, making a real difference.

We hire the best of the best and we offer great opportunities for personal growth and career progression.

We are growing a world-class partnerships team to support the expansion of our enterprise SaaS offering, and we’re looking for an Account Executive to join us to cultivate client relationships, articulate the return on their investment, and advance our strategic account footprint. The ideal candidate must be able to effectively articulate and position Electrum in the minds of the CIO, ensuring our value proposition aligns with their strategic objectives.

Having onboarded multiple new enterprise accounts in the last two years, coupled with the continuous expansion of our existing accounts, we are achieving significant growth. In this role, you will navigate complex B2B sales cycles within the financial services landscape to strategically grow our Payments SaaS offering at tier-one banks and other financial services enterprises.

Your responsibility will involve creating new revenue streams in payments by acquiring targeted new clients while also expanding our existing enterprise accounts. Our head office is located in Cape Town, but this position will primarily serve clients, most of whom are banks based in Johannesburg. You will be part of our expanding Sales and Marketing team, which offers local and international networking and travel opportunities. Electrum has ambitious long-term goals, supported by training and mentorship to develop effective teams, paving the way for excellent career opportunities.

• Five to ten years of enterprise sales experience within the payments industry; or five to ten years working inside the payments landscape in a client-facing role, such as a business analyst or product manager.
• Proven track record of closing or crafting complex deals and retiring targets in a software (or technology) field.
• Experience dealing with enterprise clients, particularly within tier 1 bank and financial services environments.
• An understanding of business practices backed by a relevant university degree.
• Ability to position technical solutions in a business context.
• Ability to navigate complex sales cycles.
• Proven negotiation experience.
• Going the extra mile for your clients while ensuring the sustainability of the partnership.
• Collaboration with internal and external stakeholders, a clear sense of what it means to be part of a team, and a team of teams.

• Excellent communication and presentation skills.
• Past experience working with or within a Tier 1 bank.
• Ability to establish trust and rapport with client personas through active listening, empathy, integrity, and diplomacy.
• Referencable experience partnering with banks and other financial services enterprises.

• Build and nurture key client relationships with a multitude of personas.
• Create account and opportunity plans for the short, medium, and long-term cross-sell and upsell of products that will expand Electrum’s partnership with customers, offering additional value for both parties.
• Identify challenges and opportunities our clients and prospects are facing that can be solved with our products and solutions.
• Work with the pre-sales team to help articulate and close the technical sale.
• Work with marketing to identify account-based marketing campaigns to help influence deals through thought leadership content.
• Sales management, including negotiating contracts and agreements, pipeline and database health.
• Contribute to the sales tools that will help you through the buying and sales process, such as buyer journey mapping, personas, use cases, demos, business cases, etc.
• Communicate month, quarter, annual, and longer-term objectives with Electrum’s internal team and external clients.

• Continue your six-month plan and include the following:
• Build and close a new business pipeline, by understanding your prospect’s business objectives and Electrum’s product fit while navigating the complexities of the enterprise buying and sales process.
• Work with the account executive to research addressable markets and identify new growth opportunities by understanding market size, key target characteristics, persona pain points, and product propositions.
• Work with the product team to define development opportunities for new products aligned to our core solutions.
• Work with marketing to identify outbound campaigns, develop collateral, blogs, case studies, etc., to help advance sales, generate inbound leads, or influence deals.

We have created a high-performance culture where you can expect the following:

• Career growth - Delivering world-class financial services software products in a fast-paced company is not easy and takes a considerable amount of effort. But in return for your effort, you'll get hands-on experience working on products used by millions of people and a high-quality work experience that will accelerate your career faster than anywhere else.
• Transparency - We openly discuss strategy, finances, salaries, and other major decisions.
• Autonomy - We know you'll be able to make good decisions if you have good information, and we trust you.
• Shared Vision - You'll be able to shape a vision you can believe in - on how to build the future of financial services.
• Work-life balance - You know when your brain has switched off for the day, and you need to go for a hike or coffee shop with a view, but you also know when your team needs help to bring that strategic deliverable home. At Electrum, you will be expected to know when you deserve that time out and when you need to knuckle down and get the work done.

• These are a few practical ways we practice the culture we are so proud of:
• Flexible work hours.
• Our Cape Town offices offer a fully-stocked kitchen with daily lunch provided.
• Our Johannesburg-based staff have access to Workshop17 facilities.
• Team socializing like hikes, getaways, and dinners.

A generous leave policy, starting at 20 days per year. If this sounds like a role and place where you can spread your wings, please apply now.

We have created a safe, transparent environment where:

• We know mistakes happen, and that’s okay. We even have a three-step approach to dealing with them:

1. Tell everyone about it.
2. Fix the mistake.
3. Tell everyone about the solution.

• You are responsible for your actions – both the successes and the failures.
• We talk openly about salaries and bonuses. At Electrum, we believe it’s evident why some people earn more and others a bit less. It’s like being on a sports team where salaries are widely known.

Financial Services Consultant (Graduate)

R350k - R400k

Cape Town

Excellent career opportunity with boutique African Investment company for highly organised, client centric graduate to be responsible for the administration, monitoring and moderation of the online collaborative platform that has been designed for the benefit of investees.

Key responsibilities

• Key responsibilities:
  Acting as the first line of support for platform users;
• Monitoring and moderation of group chats;
• Tracking and reporting on user engagement metrics;
• Promoting continuous improvement and innovation of the platform;
  Monitoring trends in the banking industry;
• Helping to coordinate and project manage the development of future phases of the platform.
  Facilitating the execution of action items arising from the meetings as well as tracking progress on assigned tasks and ensuring that follow-ups are communicated to relevant stakeholders.
• Under the direction of the investment or value creation team, undertaking research and analysis and producing
  reports in the domains of technology, risk and compliance, sustainability, agribusiness, retail banking and SME

Qualifications and experience

Business related Honours degree (or higher) with a good academic record and at least one year of work experience
in professional services consulting, a financial services firm or similar.

Please attach transcripts with your application

As our business continues to grow and succeed, we’re on the lookout for exceptional individuals to join the Sigma Family as Collections Advisors in the Financial Services sector. Before diving into the details of this exciting role, let us share why becoming a part of Sigma is an incredible opportunity.

Who are the Sigma Family?

Our core mission is to #ImproveEverythingAlways , with a strong focus on our people. That's why we are seeking exceptional individuals to join us and represent our clients, delivering top-tier customer service across various industries.

What being a part of the Sigma Family means for you!

Career development and opportunities to apply for internal promotions following your probationary period.

30 days holiday inclusive of bank holidays, with additional days accrued the longer you have been a part of the Sigma Family.

Monthly, Quarterly and Annual awards with marvellous prizes.

️ Resources such as the Employee Assistance Program (EAP) and Mental Health First Aiders to support you when life might not be going quite as you expected.

R 1600 bonus for each friend that you refer to join the Sigma Family who passes probation.

Receive a tree in the Sigma Forest when you pass probation. This will allow you to review how your tree is reducing your carbon footprint.

? Medical Insurance – Covers doctor visits, optometrist appointments and dental assistance, funeral cover, Group Life Cover, which are all Free from the Sigma Family to you.

Complimentary Evening Transport: Employees within a 30km radius enjoy free rides home, ensuring safety and convenience.

On-Site Optometrist Visits: Regular eye health check-ups without the hassle of traveling.

️ On-Site Nurse Consultations: Immediate access to healthcare support right at the workplace.

Discounted Pure Gym membership.

Join communities and collaborate with your colleagues on our internal Social Media platform.

The opportunity to be a part of an equal, diverse, and inclusive workplace – all amazing people are welcome in the Sigma Family.

What Your Day-to-Day will Look Like:

You’ll be working from offices based in Southern Suburbs, Cape Town. As a Collections Advisor, each day will be centered around delivering a first-class customer experience. You will engage with customers empathetically, especially those in vulnerable situations or facing financial difficulty, ensuring their concerns are addressed with care. Your primary focus will be to proactively contact customers via inbound and outbound channels to discuss outstanding balances and agree on appropriate repayment solutions. With a strong emphasis on understanding individual circumstances, you will identify sustainable and affordable repayment solutions that support long-term financial resolution.

Operating in a fast-paced environment, you will handle frequent interactions, assisting numerous customers daily while ensuring positive outcomes for both customers and clients.

Through clear communication and strategic problem-solving, you will contribute to a supportive and solutions-driven environment.

Full training and ongoing coaching are provided throughout your career. You will need to have a willingness to learn and a drive to excel. If you possess these qualities, you are going to thrive here!

What Amazing People Will Bring to the Role:

You are someone who is dedicated to providing outstanding customer outcomes. Your commitment to your role shines through and you possess excellent listening, communication, and empathy skills. You can confidently engage with individuals and resolve conflicts.

Adapting to change comes naturally to you, comfortable both in independent work and team settings. Striving towards high performance, you welcome feedback and maintain a positive outlook. You excel under pressure, diligently tracking your targets in a fast-paced work environment.

You have a proven track-record of delivering excellent results in an international collections or financial services contact center environment. You are a master written and verbal communicator and can successfully adapt your communication style to suit individual customers.

Active listening, negotiation, and problem-solving are skills you are able to demonstrate with ease and this enables you to deliver a seamless customer experience.

Simple and Straight Forward Recruitment.

We believe in a straightforward approach and don't believe in unnecessary hurdles for candidates. After submitting your application, if you are suitable for the position, we'll reach out for a brief telephonic chat. If you match what we're looking for in a new Sigma Family member, you'll be invited to an in-person Talent Session at our offices.

Supporting our future people.

If you need any assistance or adjustments at any point during recruitment, feel free to let us know.

If you like the sound of being part of the Sigma Family then don’t wait and get applying!

Electrum is the next-generation payments technology company that provides cloud-native software to optimize the processing of financial transactions. Since 2012, we have established ourselves as a respected payments technology partner through our deep expertise and track record in delivering trusted enterprise-grade payments solutions. We’ve built a reputation in providing solutions for high-volume, low-value payment schemes and services that enable our clients to deliver to their customers at scale. We love that the projects we work on touch the lives of millions of South Africans daily, making a real difference.

We hire the best of the best and we offer great opportunities for personal growth and career progression.

We are growing a world-class partnerships team to support the expansion of our enterprise SaaS offering, and we’re looking for an Account Executive to join us to cultivate client relationships, articulate the return on their investment, and advance our strategic account footprint. The ideal candidate must be able to effectively articulate and position Electrum in the minds of the CIO, ensuring our value proposition aligns with their strategic objectives.

Having onboarded multiple new enterprise accounts in the last two years, coupled with the continuous expansion of our existing accounts, we are achieving significant growth. In this role, you will navigate complex B2B sales cycles within the financial services landscape to strategically grow our Payments SaaS offering at tier-one banks and other financial services enterprises.

Your responsibility will involve creating new revenue streams in payments by acquiring targeted new clients while also expanding our existing enterprise accounts. Our head office is located in Cape Town, but this position will primarily serve clients, most of whom are banks based in Johannesburg. You will be part of our expanding Sales and Marketing team, which offers local and international networking and travel opportunities. Electrum has ambitious long-term goals, supported by training and mentorship to develop effective teams, paving the way for excellent career opportunities.

• Five to ten years of enterprise sales experience within the payments industry; or five to ten years working inside the payments landscape in a client-facing role, such as a business analyst or product manager.
• Proven track record of closing or crafting complex deals and retiring targets in a software (or technology) field.
• Experience dealing with enterprise clients, particularly within tier 1 bank and financial services environments.
• An understanding of business practices backed by a relevant university degree.
• Ability to position technical solutions in a business context.
• Ability to navigate complex sales cycles.
• Proven negotiation experience.
• Going the extra mile for your clients while ensuring the sustainability of the partnership.
• Collaboration with internal and external stakeholders, a clear sense of what it means to be part of a team, and a team of teams.

• Excellent communication and presentation skills.
• Past experience working with or within a Tier 1 bank.
• Ability to establish trust and rapport with client personas through active listening, empathy, integrity, and diplomacy.
• Referencable experience partnering with banks and other financial services enterprises.

• Build and nurture key client relationships with a multitude of personas.
• Create account and opportunity plans for the short, medium, and long-term cross-sell and upsell of products that will expand Electrum’s partnership with customers, offering additional value for both parties.
• Identify challenges and opportunities our clients and prospects are facing that can be solved with our products and solutions.
• Work with the pre-sales team to help articulate and close the technical sale.
• Work with marketing to identify account-based marketing campaigns to help influence deals through thought leadership content.
• Sales management, including negotiating contracts and agreements, pipeline and database health.
• Contribute to the sales tools that will help you through the buying and sales process, such as buyer journey mapping, personas, use cases, demos, business cases, etc.
• Communicate month, quarter, annual, and longer-term objectives with Electrum’s internal team and external clients.

• Continue your six-month plan and include the following:
• Build and close a new business pipeline, by understanding your prospect’s business objectives and Electrum’s product fit while navigating the complexities of the enterprise buying and sales process.
• Work with the account executive to research addressable markets and identify new growth opportunities by understanding market size, key target characteristics, persona pain points, and product propositions.
• Work with the product team to define development opportunities for new products aligned to our core solutions.
• Work with marketing to identify outbound campaigns, develop collateral, blogs, case studies, etc., to help advance sales, generate inbound leads, or influence deals.

We have created a high-performance culture where you can expect the following:

• Career growth - Delivering world-class financial services software products in a fast-paced company is not easy and takes a considerable amount of effort. But in return for your effort, you'll get hands-on experience working on products used by millions of people and a high-quality work experience that will accelerate your career faster than anywhere else.
• Transparency - We openly discuss strategy, finances, salaries, and other major decisions.
• Autonomy - We know you'll be able to make good decisions if you have good information, and we trust you.
• Shared Vision - You'll be able to shape a vision you can believe in - on how to build the future of financial services.
• Work-life balance - You know when your brain has switched off for the day, and you need to go for a hike or coffee shop with a view, but you also know when your team needs help to bring that strategic deliverable home. At Electrum, you will be expected to know when you deserve that time out and when you need to knuckle down and get the work done.

• These are a few practical ways we practice the culture we are so proud of:
• Flexible work hours.
• Our Cape Town offices offer a fully-stocked kitchen with daily lunch provided.
• Our Johannesburg-based staff have access to Workshop17 facilities.
• Team socializing like hikes, getaways, and dinners.

A generous leave policy, starting at 20 days per year. If this sounds like a role and place where you can spread your wings, please apply now.

We have created a safe, transparent environment where:

• We know mistakes happen, and that’s okay. We even have a three-step approach to dealing with them:

1. Tell everyone about it.
2. Fix the mistake.
3. Tell everyone about the solution.

• You are responsible for your actions – both the successes and the failures.
• We talk openly about salaries and bonuses. At Electrum, we believe it’s evident why some people earn more and others a bit less. It’s like being on a sports team where salaries are widely known.

Yassir Cape Town, Western Cape, South Africa

Get AI-powered advice on this job and more exclusive features.

Yassir is the leading super App in the Maghreb region set to changing the way daily services are provided. It currently operates in 45 cities across Algeria, Morocco and Tunisia with recent expansions into France, Canada and Sub-Saharan Africa . It is backed (:$200M in funding ) by VCs from Silicon Valley, Europe and other parts of the world.

We offer on-demand services such as ride-hailing and last-mile delivery. Building on this infrastructure, we are now introducing financial services to help our users pay, save and borrow digitally.

Helping usher the continent into a digital economy era. We’re not just about serving people - we’re about creating a marketplace to bring people what they need while infusing social values.

Are you a visionary leader with a passion for cutting-edge technology? Do you thrive in dynamic environments where innovation drives success? If so, we have an exciting opportunity for you! At Yassir we are revolutionizing the tech industry with our groundbreaking super app. Our platform seamlessly integrates multiple services, providing users with unparalleled convenience and efficiency. As we continue to expand, we’re seeking a Head of Engineering to lead our talented team and drive our ambitious goals forward.

About Your Role As Head Of Engineering

• Hire outstanding engineering talents and scale our tech team across Europe/Africa
• Contribute to the company technical culture and be responsible for the success and personal growth of our engineers
• Oversee mobile, front-end and back-end development teams and their projects. Ensure they can deliver their best work by spotting and alleviating blockers, setting IT processes, coaching teammates, and setting the bar for technical excellence
• Review architecture of products and suggest improvements
• Work with the product team to plan and oversee the execution of the product roadmap and contribute to designing strategies for future developments
  
  
  

• Work experience as a head of engineering, engineer director or in a similar senior-level position at an engineering department
• Successful track record recruiting outstanding tech talents and managing multiple engineering teams
• Extensive experience with cloud technologies, microservices architecture, continuous delivery, and modern human-computer interfaces
• Hands-on experience in back-end and front-end development and in enterprise architecture
• Good understanding of agile methodologies
• Leadership abilities with a strategic mind
• Excellent project management skills, ideally experience managing remote teams
• Experience in a rapidly growing company in the mobility, on-demand or fintech space is a plus
• BSc/MSc in Engineering, Computer Science or relevant field
  
  
  

• You will be part of one of the first Algerian startups to go through the Y Combinator program and one of the fastest-growing tech companies in North Africa. We are current in +40 cities (Algeria, Tunisia, Morocco, Senegal, France and Germany)
• Have a lasting impact on our company's culture
• Perfect timing with renowned investors to build something great
• Extremely steep learning curve with own responsibility and intensive guidance
• Make a real impact on the world by helping us bring affordable financial and on-demand services to millions of Africans
  
  
  

• Seniority level Not Applicable

• Employment type Full-time

• Job function Engineering and Information Technology
• Industries IT Services and IT Consulting

Referrals increase your chances of interviewing at Yassir by 2x

Cape Town, Western Cape, South Africa 2 days ago

Cape Town, Western Cape, South Africa 2 weeks ago

City of Cape Town, Western Cape, South Africa 1 day ago

Cape Town, Western Cape, South Africa 2 weeks ago

Cape Town, Western Cape, South Africa 2 days ago

Cape Town, Western Cape, South Africa 2 months ago

Cape Town, Western Cape, South Africa 1 week ago

Cape Town, Western Cape, South Africa 1 week ago

Cape Town, Western Cape, South Africa 2 weeks ago

Cape Town, Western Cape, South Africa 2 weeks ago

Cape Town, Western Cape, South Africa 2 months ago

Cape Town, Western Cape, South Africa 23 hours ago

Cape Town, Western Cape, South Africa 1 month ago

Cape Town, Western Cape, South Africa 2 months ago

Cape Town, Western Cape, South Africa 1 week ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

We Go Places! How about you?
Immediate Superior: Financial Service Manager
Location: Tygervalley, Cape Town
Function: Finance
Sub Function: Accounting & Reporting
Type of Contract: Permanent
Reference Number: 138798

Closing Date: 25/06/2025

Purpose:

The Financial Services Compliance & Risk manager is responsible for ensuring financial governance, risk management, and process optimization across both debtors (accounts receivable) and procure-to-pay (accounts payable & procurement) functions. This role ensures compliance with company policies, improves financial controls, and provides analytical insights for decision-making. The role also involves stakeholder engagement, system compliance monitoring, and training to enhance efficiency in financial operations.

Key Responsibilities:

1. Accounts Receivable & Debtors Management

• Monitor Days Sales Outstanding (DSO) and optimize working capital.
• Assess credit risk and identify opportunities for special credit offerings.
• Analyse customer payment behaviours and provide insights for credit teams.
• Support the order-to-cash (O2C) process , ensuring timely cash collection.
• Review and close old claims and disputes in the debtor’s ledger.
• Improve system capabilities in SAP related to debtor management.

2. Procure-to-Pay Compliance & Accounts Payable

• Ensure compliance with procurement policies and risk management processes.
• Conduct root cause analysis for non-compliance issues and recommend improvements.
• Monitor audit compliance (internal & external) and address findings.
• Work with stakeholders to ensure timely vendor payments and resolution of payment issues.
• Identify and analyse cost-saving opportunities in procurement.
• Lead system compliance improvements across SAP, Coupa, and other financial tools.

3. Process & Systems Optimization

• Continuously analyse financial processes to improve efficiency and automation.
• Lead User Acceptance Testing (UAT) for new financial systems and updates.
• Collaborate with IT and 3rd party vendors to optimize system capabilities.
• Develop proactive data-sharing initiatives to enhance financial transparency.

4. Stakeholder Engagement & Compliance Training

• Act as the subject matter expert (SME) for financial compliance across departments.
• Engage with cross-functional teams including commercial, credit, procurement, and finance .
• Develop and deliver training programs on compliance policies and procedures.
• Establish a community of practice for process improvement and knowledge sharing.

5. Financial Reporting & Risk Analysis

• Provide insight-driven reports for leadership decision-making.
• Ensure accurate and complete reporting on accounts receivable and accounts payable performance .
• Monitor cash flow trends and recommend process improvements.
• Compile and execute internal control checks (ICC’s) on financial transactions.

Education & Experience:

• Bachelor’s Degree or BTech in Finance, Audit, or Accounting .
• A diploma with strong relevant experience may also be considered.
• Minimum5 years of relevant experience in credit management, accounts payable, or procure-to-pay compliance within an FMCG environment .
• Hands-on experience inSAP (O2C & P2P), Coupa, Readsoft, and BEST SAP Recon .
• Strong knowledge offinancial risk management and internal controls .
• Demonstrated ability toanalyse financial data and drive insights .

Skills & Competencies:

• Strong financial analysis, reporting and problem-solving skills.
• Excellent knowledge of SAP, procurement, and credit management systems .
• Ability to develop compliance frameworks and drive risk management strategies.
• Excellent communication and stakeholder management skills.
• Proficient in Office 365 (Excel, PowerPoint, Word, Outlook, Teams, Power BI) .
• Detail-oriented , with strong organizational and time-management abilities.
• Ability to train and mentor teams in compliance best practices.

Behavioural Competencies:

• Delivers Results : Proactively drives compliance, credit risk, and process improvements.
• Innovates & Optimizes : Continuously identifies cost-saving and automation opportunities.
• Collaborates & Influences : Engages effectively with finance, procurement, and commercial teams.
• Develops & Coaches : Shares knowledge and best practices across teams.

The Company’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply. Heineken Beverages (South Africa) (Pty) Ltd) is committed to an organisational culture that recognises, appreciates and values inclusion and diversity. You must be fully eligible to live and work in South Africa to apply.

Imagine leading a team that's revolutionising access to financial services for millions of people who have been historically underserved. At M-KOPA, this isn't just a vision—it's our daily reality, and we need a visionary Head of Product to take this mission to the next level.

Every day, people across Kenya, Nigeria, Ghana, South Africa, and Uganda are using M-KOPA's mobile app to access credit, savings, insurance, and payment products that transform their financial futures. As our Head of Product, you'll be the driving force behind these innovations, working at the intersection of technology, finance, and social impact.

This isn't your typical product leadership role. Here, your decisions directly impact not only business growth but also create pathways to financial inclusion for communities that traditional financial institutions have overlooked. The digital products you shape will become lifelines for families building better futures.

You'll join an environment where ego takes a backseat to impact. Your days will be spent collaborating with brilliant minds across Engineering, Design, Analytics, and Commercial teams. Together, you'll craft strategies that balance business objectives with genuine customer needs.

When you bring your 5+ years of product management experience and 2+ years of team leadership to M-KOPA, you'll find yourself empowered to make meaningful decisions. You'll have the autonomy to develop product visions that are backed by data and driven by a deep understanding of our users' realities.

As you guide multiple product managers, you'll help them grow while ensuring our products evolve throughout their lifecycle. Your analytical skills will shine as you conduct complex data analysis that informs strategic direction. And your collaborative approach will strengthen teams working across multiple countries.

Picture yourself visiting customers in rural Kenya, witnessing firsthand how your product decisions create economic opportunity. Imagine celebrating with your team in Lagos as a new feature dramatically improves customer retention. Envision the satisfaction of knowing that the savings product you helped develop is funding education for thousands of children.

At M-KOPA, success isn't measured solely by metrics on a dashboard—though those matter too. It's measured by transformed lives and communities empowered through greater financial access.

Your hybrid work arrangement gives you flexibility while keeping you connected to both our office environment and the customers we serve. One day, you might be collaborating with engineers on platform improvements; the next, you could be in the field, gathering insights directly from users about their experiences. You'll travel between our markets, ensuring our solutions address the unique needs of diverse communities.

You'll build deep knowledge of how our customers engage with our products, cultivate a culture of psychological safety and accountability across your teams, and promote data-driven decision-making at every level. When needed, you might even step directly into a product manager role to fill gaps or gain deeper experience in specific areas.

If you've developed digital B2C products, especially financial services or products for underserved markets, M-KOPA offers you a chance to apply your expertise where it creates exceptional impact. Your experience with agile methodologies and cross-functional leadership will find a perfect home in our collaborative environment.

We're looking for someone who brings not just skills but passion—someone who sees the potential for technology to create lasting financial partnerships that change lives. Someone who values diversity, embraces innovation, and leads with both data and empathy.

Join us at M-KOPA, and help write the next chapter in Africa's financial inclusion story. Your product leadership journey here won't just advance your career—it will advance our mission of creating transformative lifetime financial partnerships with millions of customers across the continent.

Based in one of our markets—Kenya, Nigeria, Ghana, South Africa, or Uganda—you'll be at the heart of where innovation meets impact.

At M-KOPA, we empower our people to own their careers through diverse development programs, coaching partnerships, and on-the-job training. We support individual journeys with family-friendly policies, prioritize well-being, and embrace flexibility.

Join us in shaping the future of M-KOPA as we grow together. Explore more at m-kopa.com .

Recognized thrice by the Financial Times as one Africa's fastest growing companies (2022, 2023 and 2024) and by TIME100 Most influential companies in the world 2023 and 2024 , we've served over 5 million customers, unlocking $1.5 billion in cumulative credit for the unbanked across Africa.

Important Notice M-KOPA is an equal opportunity and affirmative action employer committed to assembling a diverse, broadly trained staff. Women, minorities, and people with disabilities are strongly encouraged to apply.

M-KOPAexplicitly prohibits the use of Forced or Child Labour and respects the rights of its employees to agree to terms and conditions of employment voluntarily, without coercion, and freely terminate their employment on appropriate notice. M-KOPA shall ensure that its Employees are of legal working age and shall comply with local laws for youth employment or student work, such as internships or apprenticeships.

M-KOPA does not collect/chargeany money as a pre-employment or post-employment requirement. This meansthat we never ask for ‘recruitment fees’, ‘processing fees’, ‘interview fees’, or any other kind of money in exchange for offer letters or interviews at any time during the hiring process.

Our client, a leading Financial Services Provider specializing in Insurance products, wants to appoint a Chief Financial Officer to oversee the Financial Management of the company. The successful person will also be responsible for the operational management of the company and must have some knowledge of, and experience in the insurance industry and the related products available in the market. A minimum of 3 to 5 years' experience as a Financial Manager in a Financial Services environment is required and qualified CA (SA) persons may apply.

The person will be responsible:

1. to oversee and manage the financial records and reporting of the company.
2. for the operational management, including people management of the company.

1. Must be a qualified CA (SA) with at least 3 to 5 years post articles experience.
2. At least one year experience in the Insurance Industry.
3. Must have a keen interest in IT Systems.
4. Fluent in Afrikaans and English with excellent communication skills.
5. Good leadership skills.
6. Excellent communication skills.

R50 000 to R90 000 per month ctc

WNS Cape Town, Western Cape, South Africa

WNS Cape Town, Western Cape, South Africa

Get AI-powered advice on this job and more exclusive features.

Company Description

Company Description

WNS Global Services Inc. (NYSE: WNS) is a global Business Process Management (BPM) leader. WNS offers business value to 400+ global clients by combining operational excellence with deep domain expertise in key industry verticals, including Banking and Financial Services, Consulting and Professional Services, Healthcare, Insurance, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Telecommunications, Travel and Utilities. Globally, the group’s over 41,000+ Professionals serve across 60 delivery centers in 16 countries worldwide, including China, Costa Rica, India, the Philippines, Poland, Romania, South Africa, Sri Lanka, UK and US.

WNS South Africa has been in operation since 2003 and built a reputation as the industry leader for Business Process Outsourcing (BPO) in South Africa, with a growing footprint into Africa. We are a strategic partner for delivering a full range of basic to complex processes from our eight delivery centers across South Africa, employing 4000+ people.

Why join us?

We promise our employees to experience role clarity, coaching and mentoring, professional development and structured career path through our 5 people promises and keeping employee experience at the core. Experience the culture of outperformance, engagement, celebration and also contribute to society through our WNS Cares Foundation, where you have the opportunity to support meaningful initiatives and make an impact in the community.

Job Description

Engaging with Customers through multiple channels to resolve their queries in a manner that meets and exceeds the needs of our customers and limits any reputational damage to the brand. This is done in-line with our strategic intend, operational policies and applicable regulations. The role forms part of the overall value chain in partnership with the multiple areas in the business to ensure we deliver best in class customer experiences throughout the end-to-end customer journey.

Key Responsibilities Areas

• Perform appropriate customer verifications, assisting customers, with their existing accounts
• Assist customers in navigating website & trouble shooting any general user experience issues
• To raise these issues back to the business, via the appropriate forums/channels, enabling the company to conduct the necessary RCA, with the aim of continuously improving Customer Experience
• Assessing loan applications in accordance with the company policy and processes, which includes : Evaluating the authenticity of the documentation supplied by the applicant & evaluating the personal information contained in the document, matches that of the Customer
• Verify & make decisions on the income contained in the customer documentation uploaded, in terms of the business rules pertaining to income verification
• Achieve quality standards relevant to general customer support
• Review bank statements , pay slips and the calculation of the average income and other relevant supporting documentation
• Achieve quality standards relevant to the income verification process
• Proactively identify & escalate potentially fraudulent accounts so that they can be investigated appropriately in accordance with company processes
• Processing & verifying of refunds due to customers
• Multi-tasking on different queues with varying complexities – being able to assess customers circumstances & make decisions in order to offer the most appropriate solution to the customer, on that particular channel (Applications; Emails; Telephones; Live Chat)
• Respond to customers mails & live chats by personalizing the standard templates, within set guidelines & service level agreements, in order to provide a consistent service that the customer expects
• Identify financially vulnerable customers, who require financial assistance and ensure that they are provided with the relevant information
• Management of all vulnerable customers in line with company procedures, to ensure they are handled fairly, transparently and with the correct/applicable forbearance issue
  
  
  

• Experience of working in a customer service call centre environment and data processing
• Solid understanding of internet terminology, navigation and application
• Experience in regulated environment is preferable
  
  
  

• High degree of patience and assertiveness with excellent rapport-building skills
• Positively contribute and lead in team activities
• Takes pride in work, checking own for quality i.e. Lead by example
• Maintains effective time management
• Have a positive attitude and the ability to influence and motivate others
• Effective emotional intelligence (EQ)
• Team player
• Flexible
• Self-Motivated

• Seniority level Entry level

• Employment type Full-time

• Job function Customer Service
• Industries Outsourcing/Offshoring

Referrals increase your chances of interviewing at WNS by 2x

Get notified about new Customer Service Representative jobs in Cape Town, Western Cape, South Africa .

Cape Town, Western Cape, South Africa 6 months ago

Cape Town, Western Cape, South Africa 2 days ago

Cape Town, Western Cape, South Africa 4 days ago

Cape Town, Western Cape, South Africa 1 month ago

Cape Town, Western Cape, South Africa 4 days ago

Cape Town, Western Cape, South Africa 1 week ago

Cape Town, Western Cape, South Africa 2 weeks ago

Cape Town, Western Cape, South Africa 1 week ago

Cape Town, Western Cape, South Africa 1 week ago

Cape Town, Western Cape, South Africa 1 week ago

Cape Town, Western Cape, South Africa 2 weeks ago

Cape Town, Western Cape, South Africa 1 week ago

Cape Town, Western Cape, South Africa 1 week ago

City of Cape Town, Western Cape, South Africa 3 weeks ago

Cape Town, Western Cape, South Africa 1 week ago

Cape Town, Western Cape, South Africa 5 days ago

Cape Town, Western Cape, South Africa 1 week ago

Cape Town, Western Cape, South Africa 1 week ago

Cape Town, Western Cape, South Africa 2 weeks ago

Cape Town, Western Cape, South Africa 6 days ago

Cape Town, Western Cape, South Africa 4 days ago

Cape Town, Western Cape, South Africa 2 weeks ago

Cape Town, Western Cape, South Africa 2 weeks ago

Cape Town, Western Cape, South Africa 5 days ago

Cape Town, Western Cape, South Africa 4 weeks ago

Cape Town, Western Cape, South Africa 2 days ago

Cape Town, Western Cape, South Africa 2 weeks ago

Cape Town, Western Cape, South Africa 2 weeks ago

Cape Town, Western Cape, South Africa 1 week ago

Cape Town, Western Cape, South Africa 2 months ago

Cape Town, Western Cape, South Africa 2 days ago

Cape Town, Western Cape, South Africa 5 days ago

Wynberg, Western Cape, South Africa 6 months ago

Bellville, Western Cape, South Africa 5 days ago

Cape Town, Western Cape, South Africa 2 months ago

Cape Town, Western Cape, South Africa 4 days ago

Cape Town, Western Cape, South Africa 2 weeks ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.