56 Customer Service Manager jobs in Cape Town

SaaS Account Manager

Location: Remote

Hours: 3pm-11pm/4pm-12am SAST Monday - Friday

About the Role:
We're looking for a proactive and relationship-driven SaaS Account Manager to join our team. In this role, you'll be responsible for managing and growing relationships with our business clients, ensuring they receive maximum value from our platform, and helping drive customer retention and expansion.

Responsibilities:

• Serve as the primary point of contact

• Build strong, trusted relationships and ensure client satisfaction

• Drive adoption and usage of our SaaS product through regular check-ins and strategic guidance

• Identify upsell and cross-sell opportunities to grow accounts

• Collaborate with product, support, and sales teams to resolve client issues and improve the customer experience

• Monitor account health and usage data to proactively address risks and opportunities

• Manage renewals and reduce churn

Requirements:

• 2+ years of experience in account management, customer success

• Strong communication and relationship-building skills

• Ability to understand and explain technical concepts in a simple way

• Highly organized and able to manage multiple clients and priorities

• Experience with CRM tools (e.g., HubSpot, Salesforce) is a plus

Join to apply for the Assistant Property Manager/Customer Service of Self-Storage role at West Coast Self-Storage

Join to apply for the Assistant Property Manager/Customer Service of Self-Storage role at West Coast Self-Storage

West Coast Self-Storage has a full-time float opening in Clackamas, OR. for Customer Service Associate/Assistant Property Manager . Ideal candidates would have retail sales and customer service experience and are looking to grow within our career path.

Benefits

• $21/hr. plus MONTHLY & QUARTERLY BONUS potential!
• Mileage reimbursement
• Phone stipend
• Medical, Dental, Vision insurance
• Paid Sick and Vacation
• 401(k)/Roth with matching funds
• Annual Profit Sharing
• Employee Discount
• Referral Program
• On the Job Training
• Promotion opportunities!
  
  

• Show available units and guide customers through the leasing process
• Meet retail sales and occupancy objectives
• Provide exceptional customer service including assessing customers storage needs (in person, phone and web inquiries)
• Manage, audit and balance cash drawer and petty cash
• General office tasks, e.g., filing, managing customer accounts, sorting mail/deliveries
• Maintain property to West Coast’s Clean & Operational standards, e.g., cleaning vacated units, sweeping, mopping, changing light bulbs
• Other duties assigned by leadership
  
  

• Valid driver's license and reliable transportation (required)
• Retail Sales, Cash Management, and Customer Service experience
• Ability to self-manage while working independently to complete team and company objectives
• Ability to work weekends and some holidays (required)
• Basic computer skills and working knowledge MS Office products (Excel, Word, Outlook)
  
  

• Seniority level Entry level

• Employment type Full-time

• Job function Sales and Management
• Industries Warehousing and Storage

Referrals increase your chances of interviewing at West Coast Self-Storage by 2x

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Sable International offers innovative professional services to international citizens.

We create tailor-made solutions to meet the accounting, wealth, financial, currency, and nationality needs of our clients.

We pride ourselves on providing solutions that suit our client's unique individual circumstances; our employees are key in achieving this goal.The staff in our Abuja, Cape Town, Durban, Harare, Johannesburg, Kampala, London, Lagos, Lusaka, Melbourne, and Monte Estoril offices are passionate about their areas of expertise and take pride in helping our clients achieve their goals.

As a result, we have an energised and fun company culture, something that sets us apart from other professional services firms.Are you energetic, ambitious, and looking to develop your career?

Our Cape Town Forex department is looking to add a Client Relations Consultant to their team.

We offer a dynamic and challenging environment where we achieve our business objectives and have fun doing it.You're perfect for this position if you : Have previous experience dealing with customers.Have excellent Customer Service Skills (a people person who enjoys interacting with clients and going the extra mile).Have an excellent command of the English language and the ability to engage professionally with international clients.Are able to demonstrate creativity, pro-activity, and problem-solving ability.Are structured & organised with good time management skills.Are computer literate, particularly in MS Excel, Word, and Outlook.Extra point if you have : Previous experience in a customer service / relations role.Worked with an international database of clients.Your role and responsibilities : Among other tasks, your main responsibilities will include : Manage client enquiries online and telephonically.Assist a team of brokers with their daily functions.Lead generation and client retention through delivering a great customer service.

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Sable International offers innovative professional services to international citizens.

We create tailor-made solutions to meet the accounting, wealth, financial, currency, and nationality needs of our clients.

We pride ourselves on providing solutions that suit our client's unique individual circumstances; our employees are key in achieving this goal.The staff in our Abuja, Cape Town, Durban, Harare, Johannesburg, Kampala, London, Lagos, Lusaka, Melbourne, and Monte Estoril offices are passionate about their areas of expertise and take pride in helping our clients achieve their goals.

As a result, we have an energised and fun company culture, something that sets us apart from other professional services firms.Are you energetic, ambitious, and looking to develop your career?

Our Cape Town Forex department is looking to add a Client Relations Consultant to their team.

We offer a dynamic and challenging environment where we achieve our business objectives and have fun doing it.You're perfect for this position if you : Have previous experience dealing with customers.Have excellent Customer Service Skills (a people person who enjoys interacting with clients and going the extra mile).Have an excellent command of the English language and the ability to engage professionally with international clients.Are able to demonstrate creativity, pro-activity, and problem-solving ability.Are structured & organised with good time management skills.Are computer literate, particularly in MS Excel, Word, and Outlook.Extra point if you have : Previous experience in a customer service / relations role.Worked with an international database of clients.Your role and responsibilities : Among other tasks, your main responsibilities will include : Manage client enquiries online and telephonically.Assist a team of brokers with their daily functions.Lead generation and client retention through delivering a great customer service.

J Ljbffr

Our Cape Town Forex department is looking to add a Client Relations Consultant to their team.

Are you energetic, ambitious and looking to develop your career?

We offer a dynamic and challenging environment where we achieve our business objectives and have fun doing it.

You're perfect for this position if you : Have previous experience dealing with customers Have excellent customer service skills (a people person who enjoys interacting with clients and going the extra mile) Have an excellent command of the English language and the ability to engage professionally with international clients Are able to demonstrate creativity, pro-activity and problem-solving ability Are structured and organised with good time management skills Are computer literate, particularly in MS Excel, Word and Outlook Extra points if you have : Previous experience in a customer service / relations role Worked with an international database of clients Your role and responsibilities : Among other tasks, your main responsibilities will include : Manage client enquiries online and telephonically Assist a team of brokers with their daily functions Lead generation and client retention through delivering a great customer service We are a values-driven company We Care We care deeply about the needs and well-being of our clients and employees.

To us, it's important to create a sense of community in and around our business, where our consultants and our clients can collaborate and learn from one another.

Our employees appreciate our strong focus on work-life balance and a supportive leadership team that truly listens.

We Solve We centre our business around our clients.

Our mission is to solve, by providing innovative, creative, and personalised solutions to every client; always recognising that every client's circumstances are different.

Employees at Sable International love the challenge of finding solutions and enjoy working in an environment that values problem-solving and continuous improvement.

We Grow We aim to grow on as many levels as possible.

Sable International is an ambitious company with ambitious clients.

We help our clients grow their own wealth and businesses while extending our influence in as many areas and expertise as possible.

Our people are growing their talents and experience, creating an extraordinary group of successful alumni.

We invest in our employees through mentorship, professional development, and opportunities for career progression.

Join us at Sable International, where we embrace a culture of collaboration, innovation, and growth!

Here's why our team loves working here : We value you – your background, your ideas and your voice matters.

There's always room to grow – with mentorship, learning opportunities and the freedom to explore your path.

We get that life happens – our managers are flexible and supportive, helping you find balance when you need it most.

Great work doesn't go unnoticed – we celebrate wins, big and small.

You'll be part of a vibrant, international team.

And we know how to have fun – with team socials, events and a culture that brings people together.

Come as you are.

Grow with us.

Let's build something great – together.

J Ljbffr

Are you energetic, ambitious and looking to develop your career? We offer a dynamic and challenging environment where we achieve our business objectives and have fun doing it.

• Have previous experience dealing with customers
• Have excellent customer service skills (a people person who enjoys interacting with clients and going the extra mile)
• Have an excellent command of the English language and the ability to engage professionally with international clients
• Are able to demonstrate creativity, pro-activity and problem-solving ability
• Are structured and organised with good time management skills
• Are computer literate, particularly in MS Excel, Word and Outlook

• Previous experience in a customer service/relations role
• Worked with an international database of clients

Among other tasks, your main responsibilities will include:

• Manage client enquiries online and telephonically
• Assist a team of brokers with their daily functions
• Lead generation and client retention through delivering a great customer service

We care deeply about the needs and well-being of our clients and employees. To us, it's important to create a sense of community in and around our business, where our consultants and our clients can collaborate and learn from one another. Our employees appreciate our strong focus on work-life balance and a supportive leadership team that truly listens.

We centre our business around our clients. Our mission is to solve, by providing innovative, creative, and personalised solutions to every client; always recognising that every client's circumstances are different. Employees at Sable International love the challenge of finding solutions and enjoy working in an environment that values problem-solving and continuous improvement.

We aim to grow on as many levels as possible. Sable International is an ambitious company with ambitious clients. We help our clients grow their own wealth and businesses while extending our influence in as many areas and expertise as possible. Our people are growing their talents and experience, creating an extraordinary group of successful alumni. We invest in our employees through mentorship, professional development, and opportunities for career progression.

Here’s why our team loves working here:

• We value you – your background, your ideas and your voice matters.
• There’s always room to grow – with mentorship, learning opportunities and the freedom to explore your path.
• We get that life happens – our managers are flexible and supportive, helping you find balance when you need it most.
• Great work doesn’t go unnoticed – we celebrate wins, big and small.
• You’ll be part of a vibrant, international team.
• And we know how to have fun – with team socials, events and a culture that brings people together.

Come as you are. Grow with us. Let’s build something great – together.

Are you energetic, ambitious and looking to develop your career? We offer a dynamic and challenging environment where we achieve our business objectives and have fun doing it.

• Have previous experience dealing with customers
• Have excellent customer service skills (a people person who enjoys interacting with clients and going the extra mile)
• Have an excellent command of the English language and the ability to engage professionally with international clients
• Are able to demonstrate creativity, pro-activity and problem-solving ability
• Are structured and organised with good time management skills
• Are computer literate, particularly in MS Excel, Word and Outlook

• Previous experience in a customer service/relations role
• Worked with an international database of clients

Among other tasks, your main responsibilities will include:

• Manage client enquiries online and telephonically
• Assist a team of brokers with their daily functions
• Lead generation and client retention through delivering a great customer service

We care deeply about the needs and well-being of our clients and employees. To us, it's important to create a sense of community in and around our business, where our consultants and our clients can collaborate and learn from one another. Our employees appreciate our strong focus on work-life balance and a supportive leadership team that truly listens.

We centre our business around our clients. Our mission is to solve, by providing innovative, creative, and personalised solutions to every client; always recognising that every client's circumstances are different. Employees at Sable International love the challenge of finding solutions and enjoy working in an environment that values problem-solving and continuous improvement.

We aim to grow on as many levels as possible. Sable International is an ambitious company with ambitious clients. We help our clients grow their own wealth and businesses while extending our influence in as many areas and expertise as possible. Our people are growing their talents and experience, creating an extraordinary group of successful alumni. We invest in our employees through mentorship, professional development, and opportunities for career progression.

Here’s why our team loves working here:

• We value you – your background, your ideas and your voice matters.
• There’s always room to grow – with mentorship, learning opportunities and the freedom to explore your path.
• We get that life happens – our managers are flexible and supportive, helping you find balance when you need it most.
• Great work doesn’t go unnoticed – we celebrate wins, big and small.
• You’ll be part of a vibrant, international team.
• And we know how to have fun – with team socials, events and a culture that brings people together.

Come as you are. Grow with us. Let’s build something great – together.

The Customer Support is responsible for the champion of owner’s relationship with the assigned portfolio.

Responsible for assisting daily administrative tasks by providing constant updates to Account Executives on both daily and urgent tasks. Coordinating with different departments including Design, Maintenance, Finance, listing and guest experience team to provide updated information and follow-ups.

Key Responsibilities:

● Be an owner advocate.

● Building relationships with property owners, through active communications regarding their investment performance, regulatory, policy, and operational changes.

● Ensure all communications related to assigned portfolio/market is responded within a timely fashion

o Phone calls: Answer within 3 phone rings or 2 minutes for any missed calls during business hours.

o Emails, Text, WhatsApp, WeChat: Respond within 5 minutes during working hours (9am - 9pm EST) or 12 hours outside of working hours.

o Internal communications: actively monitoring Slack & Internal Emails to respond within

▪ 2 minutes for urgent items

▪ 30 minutes for non-urgent items

▪ During the first 1 hour of the next scheduled shift for non-urgent items communicated outside office hours.

● Coordinate and follow-up on various day-to-day tasks including owner stays, quotes approvals, onboarding, and P&L reports.

● Proficient on various project management and online tools (eg. Clickup, Google Workspace, Breezeway etc.) and maintain client database (CRM) to ensure all information is correct and up to date.

● Collaborate with other departments to address owner requests and achieve the highest level of satisfaction.

● Cultivate trust and personal connections with owners to further understand their needs and identify opportunities.

● Manage and develop performance of direct reports.

● Actively communicate with internal team members and cultivate resources to support owner success.

● Respond to communications from current and prospective clients to develop strong, personal rapport and resolve concerns.

● Manage client-related tasks in our project management tool, ensuring timely progress and prioritization of pending tasks.

● Stay aware of company goals and strategies to ensure projects align with business priorities.

● Provide creative insights and solutions to address client/organizational challenges.

● Perform additional duties as assigned.

OH&S:

● Actively participate and contribute with the improvement of company procedures and processes.

● Follow all procedures and guidelines and applicable law and regulations.

● Promote a professional and cooperative working environment, based on mutual respect and trust.

● Promote safe behaviour in the workplace.

• Training/ Educator or Consulting experience
• Bachelor's Degree in Accounting or at least 3 years of bookkeeping experience
• Proficiency in Microsoft Word, and Outlook, PowerPoint and Accounting software packages
• Excel proficiency intermediate
• Customer service / support experience will be advantageous
• Previous experience in the Property/Rental sector will be an advantage
  
  

• Creating and managing training plans with customers
• Reporting on training progress of all customers that is in training
• Work directly with client to effectively coordinate each training project to completion.
• Communicate process successes and failures to internal and external stakeholders to identify potential areas of improvement and action to ensure that the training plan stays on track.
• Provide system training to customers
• Providing customer support, resolving customer queries, recommending solutions and guiding users through features and functionalities on the system
• Assist with preparing data and uploading on to the system for new customers