11 Client Relations Manager jobs in Cape Town

Who we are:

Mama Money is a growth stage fintech startup working to help migrant workers in South Africa send money home. Since 2015 we have been providing reliable remittances, at a socially fair price, to those that need it most.

Mama HQ is in beautiful Cape Town, South Africa. We are 131 people strong (and counting) from 19 countries across Africa, Asia, the UK, and Europe. Our culture is built around the well-being of our team members and making a difference in our communities .

“Just be lekker!” personifies our approach to work: we trust the wisdom of our talented and diverse team to do what is best for our customers and get the job done responsibly, without pedantic policies.

We’ve been around since 2015 and have earned a few accolades along the way, made some new friends, and expanded our reach . We've had some great times and some tough times but we continue to focus on helping people rather than maximizing profit.

As an Activation & Retentions Agent, you will play a critical role in driving customer growth and loyalty by engaging with users at two key stages in their journey:

Activation – assisting customers who have started but not completed their registration.

Retention – reconnecting with customers who have become inactive or churned to understand their experiences and encourage re-engagement.

You will be the voice of Mama Money, helping us understand our customers' barriers and motivations while ensuring they receive the support needed to fully benefit from our services

• Contact customers who have partially registered but not completed the sign-up process.
• Educate users on the benefits of completing their registration.
• Guide users through any outstanding KYC or technical requirements.
• Identify and resolve any onboarding barriers (e.g., documentation issues, confusion about process).
• Record feedback and trends to help improve the onboarding experience.
• Proactively call and follow up with customers who have become inactive or stopped transacting.
• Gather feedback on their experience, uncover reasons for churn, and identify opportunities for re-engagement.
• Offer personalised support and suggest relevant features, promotions, or updates to drive renewed usage.
• Escalate product or service issues that may be causing customer dissatisfaction.
• Review negative CSAT results and follow up with customers to understand the negative rating, report back to product and CS on findings.

• 2 years of experience in a customer service, sales, or retention-based role (preferably in fintech, telco, or financial services).
• Strong communication skills, both verbal and written.
• Empathetic, customer-focused mindset with excellent active listening.
• Inquisitive as to why the customer is facing this problem, what is the root cause?
• Data-driven approach to identifying and addressing trends.
• Comfortable using CRM systems and tracking tools.
• Fluency in English (Advantageous - Sotho speaking)

• Gain a strong understanding of Mama Money product offering
• Become familiar with the Customer Success objectives
• Meet the Customer Success team

Why Mama?

At Mama Money, we’re not just a company—we’re a movement. Everything we do is driven by one purpose : to make life better for our customers and the communities we serve. Our customers are our heartbeat, and they inspire every step we take.

We’re all about making it easy . No red tape, no hassle. Just simple, seamless experiences that put people first, we’re here to make things easier, faster, and better for you.

We believe in giving it a go —and then giving it another go if we have to! We're a team of doers, dreamers, and innovators who aren't afraid to break the mold. We take bold steps, experiment with fresh ideas, and never stop learning.

At Mama Money, we own it —and we mean it. We take responsibility for our actions, our results, and how we show up every day. No passing the buck here. We approach every challenge with grit, passion, and determination.

Here’s the best part: Mama Money is a place that truly cares. We care about the trust our customers place in us. We care about our amazing team who bring their best every day. And we care about making an impact in the world, doing the right thing no matter what.

When you join Mama Money, you’re joining a community. We’re a passionate, down-to-earth crew that works hard and celebrates wins along the way. We take our work seriously, but we don’t forget to have fun while we do it. So, if you’re ready to make a real difference, take on exciting challenges, and grow in a place where you’re valued and supported, then Mama Money is the place for you . Let’s make an impact—together.

Mama’s values:

1. Making it easier for our customers

2. Give it a go

3. Just own it

Hire Resolve is currently seeking a highly motivated and experienced Customer Relationship Manager to join their client's team in the Retail Industry. As a Customer Relationship Manager, you will be responsible for building and maintaining strong relationships with retail customers, ensuring their satisfaction with products and services, and identifying opportunities for growth and upselling.

You will serve as the main point of contact for assigned customers, handling inquiries, resolving issues, and delivering exceptional customer service. In addition, you will collaborate with internal teams to coordinate customer projects, monitor customer satisfaction levels, and develop strategies to increase customer retention and loyalty.

• Develop and maintain productive relationships with assigned retail customers
• Ensure excellent customer service standards are met and maintained
• Identify customer needs and proactively provide solutions and recommendations
• Monitor customer satisfaction levels and address any issues or concerns
• Collaborate with internal teams to ensure timely delivery of products and services
• Identify opportunities for upselling and cross-selling
• Prepare and present reports on customer performance and satisfaction

• Bachelor's degree in Business, Marketing, or a related field
• Proven experience as a Customer Relationship Manager or relevant role in the retail industry
• Excellent communication and interpersonal skills
• Strong problem-solving and negotiation abilities
• Ability to build and maintain strong customer relationships
• Proficient in MS Office suite
• Detail-oriented and highly organized
• Ability to work well in a team and collaborate with internal stakeholders

• Salary: Market Related
• Training and Development
• Paid Time Off (PTO) (if applicable)

Contact Hire Resolve for your next career-changing move.

We will contact you telephonically in 3 days should you be suitable for this vacancy. If you are not suitable, we will put your CV on file and contact you regarding any future vacancies that arise.

Customer Relationship Manager

Location: Stellenbosch
Industry: Payments / Financial Services

Company Overview:
Join a leading payment aggregator and provider of secure, innovative payment solutions. We are expanding our team and looking for a Customer Relationship Manager who will play a pivotal role in driving growth through strategic relationship management and the acquisition of new high-volume billers.

Role Purpose:
As a Customer Relationship Manager, you will be responsible for increasing transaction volumes by effectively servicing existing billers and onboarding new, high-potential billers. The role has a strong focus on the public sector, including municipal and other government entities.

Who We're Looking For:
We are seeking a dynamic, proactive self-starter with strong strategic thinking and attention to detail. You are results-driven, disciplined, and tenacious—someone who can take ownership and see opportunities through to completion.

Key Responsibilities:

• Drive transaction volume growth through effective servicing of billers under your management.
• Identify, source, and onboard new billers with high-volume potential.
• Expand payment volumes through both retail and digital payment networks.
• Build and maintain trusted advisor relationships with key stakeholders at existing and prospective billers.
• Develop strategic partnerships with banks, referral partners, and other relevant organizations.
• Collaborate with internal teams to explore innovative solutions that drive business growth.
• Serve as the primary liaison between billers/prospects and internal departments.
• Support marketing efforts to maintain the company’s brand presence.
• Ensure smooth operational processes related to billers in collaboration with internal teams.
• Track and report on key business opportunities, sales performance, forecasts, and client issues.

Minimum Requirements:

• A relevant qualification in business, finance, or a related field.
• 3–5 years’ experience in a similar role within the payments or financial services industry, with demonstrable success in sales and enterprise-level client management.
• Experience in the public sector—particularly within local government—will be advantageous.
• Solid understanding of the payments landscape.
• Valid driver’s license and own transport; must be willing and able to travel regularly.
• Excellent communication skills in business English; proficiency in additional languages is a plus.

If you’re passionate about relationship-building, thrive in a fast-paced environment, and want to contribute to the growth of a leading payments company, we’d love to hear from you.

To Apply:

Customer Relationship Manager - TelesalesCape Town, South Africa / Johannesburg, South AfricaProperty24 – Sales / Full-time / On-siteExcellent opportunity for an experienced, driven and ambitious Customer Relationship Manager.

You must have a can-do, mature attitude and be willing to go the extra mile.

Must be able to create and nurture long-term relationships with customers and resolve any issues that arise to ensure customers are satisfied with our services.Our Employment Equity goals will be taken into account in our selection process.ResponsibilitiesMarket Property24 products and establish a strong brand and product presence in your allocated areaCreate and manage a sales pipeline in combination with calling programmeBuild relationships with existing and new customersReaching individual sales targetsRequirementsMatric, relevant tertiary qualification would be an advantage3 to 5 years' experience in salesGood working knowledge of MS OfficeGood command of English and Afrikaans (written and verbal)Valid driver's license and own reliable vehicleExcellent interpersonal, communication, marketing and negotiations skillsSelf-motivatorA customer-oriented attitudePersuasiveness and selling abilityStrong achievement orientationRemunerationMarket related basic salary plus monthly commissionFuel and cellphone allowanceUse of company laptopCreate a job alert for this searchRelationship Manager

J Ljbffr

Relationship Manager • Cape Town, Western Cape

Job category: Customer Service

Location: Cape Town

Contract: Permanent

Remuneration: Market Related

EE position: No

City Logistics understands supply chains and the importance of adding maximum value, as well as providing cost-effective solutions and the highest service levels. Our extensive network throughout Southern Africa has been developed over 30 years, offering an exclusive supply chain solution, specializing in client and fleet requirements. This typically consists of a dedicated pool of vehicles and staff customized to the client’s operational needs, enabling the client to share the benefits of our procurement, maintenance and risk management capacity. We are passionate about what we do, passionate about Retail and service excellence. Let us be part of your solution.

We are seeking an experienced and dedicated eCommerce Customer Relationship Manager to join our team. The Customer Relationship Manager’s (CRM) purpose is to build and strengthen long-term strategic relationships with customers. In doing so, CRMs ensure that City Logistics’ strategic objectives are continuously aligned with those of our customers, supporting sustained organic growth.

CRMs are to maintain an up-to-date end to end profile and needs analysis of the accounts they have been allocated, manage improvements of the end-to-end operation via cross-functional customer projects, and meet with customers to deliver an agreed strategic update on overall performance of the account in line with strategic objectives.

Strategic Relationship Management

• Maintain and enhance strategic long-term relationships with customers.
• Develop and execute strategies to strengthen customer relationships and loyalty.

Account Management

• Maintain an up-to-date, comprehensive profile and needs analysis of allocated accounts.
• Ensure the accuracy and completeness of customer information, as well as manage alignment.

Operational Improvement

• Lead and participate in cross-functional customer projects aimed at enhancing operational efficiency.

Performance Monitoring and Reporting

• Meet with customers as agreed to deliver strategic updates on the overall performance of their accounts.
• Align performance updates with strategic objectives agreed upon with customers.

Customer Interaction and Communication

• Conduct regular meetings with customers to review account status, discuss strategic updates, and address any concerns.
• Act as the primary point of contact for escalation of customer concerns from Customer Services and Customer Support.

Cross-Functional Collaboration

• Work closely with other departments to ensure seamless service delivery and to implement customer-focused projects.
• Identify opportunities for continuous improvement in customer relationship management processes and practices and lead the implementation thereof.

• Diploma (NQF level 6) in Customer Care / Customer Services / Administration / Sales.
• Minimum 3 years’ experience in a client care / client management environment.
• Valid driver’s license with own reliable motor vehicle.
• Available to be called out at any hour of the day or night to assist with situations.
• Willing to travel.

• Strong ability to develop and maintain long-term strategic relationships with customers.
• Excellent interpersonal and communication skills to effectively interact with customers and internal teams.
• Attention to detail to ensure the accuracy and completeness of customer information.
• Dedication to meeting the needs and expectations of customers.
• Problem-solving skills to address customer inquiries and resolve issues promptly.

OLX Cape Town, Western Cape, South Africa

Join to apply for the Customer Relationship Manager - Telesales role at OLX

OLX Cape Town, Western Cape, South Africa

2 days ago Be among the first 25 applicants

Join to apply for the Customer Relationship Manager - Telesales role at OLX

Get AI-powered advice on this job and more exclusive features.

Excellent opportunity for an experienced, driven and ambitious Customer Relationship Manager. You must have a can-do, mature attitude and be willing to go the extra mile. Must be able to create and nurture long-term relationships with customers and resolve any issues that arise to ensure customers are satisfied with our services.

Our Employment Equity goals will be taken into account in our selection process.

Responsibilities

• Market Property24 products and establish a strong brand and product presence in your allocated area
• Create and manage a sales pipeline in combination with calling programme
• Build relationships with existing and new customers
• Reaching individual sales targets
  
  

• Matric, relevant tertiary qualification would be an advantage
• 3 to 5 years’ experience in sales
• Proven sales track record
• Good working knowledge of MS Office
• Good command of English and Afrikaans (written and verbal)
• Valid driver’s license and own reliable vehicle
• Excellent interpersonal, communication, marketing and negotiations skills
• Self-motivator
• A customer-oriented attitude
• Persuasiveness and selling ability
• Strong achievement orientation
• Self-discipline
  
  

• Market related basic salary plus monthly commission
• Fuel and cellphone allowance
• Use of company laptop

• Seniority level Mid-Senior level

• Employment type Full-time

• Job function Sales and Business Development
• Industries Software Development

Referrals increase your chances of interviewing at OLX by 2x

City of Cape Town, Western Cape, South Africa 3 weeks ago

Cape Town, Western Cape, South Africa 4 weeks ago

Cape Town, Western Cape, South Africa 2 weeks ago

Cape Town, Western Cape, South Africa 3 days ago

Cape Town, Western Cape, South Africa 6 days ago

Cape Town, Western Cape, South Africa 1 week ago

Cape Town, Western Cape, South Africa 2 weeks ago

Cape Town, Western Cape, South Africa 1 week ago

Pinelands, Western Cape, South Africa 1 day ago

City of Cape Town, Western Cape, South Africa 2 weeks ago

Cape Town, Western Cape, South Africa 26 minutes ago

Cape Town, Western Cape, South Africa 1 month ago

Cape Town, Western Cape, South Africa 2 weeks ago

Cape Town, Western Cape, South Africa 1 week ago

Cape Town, Western Cape, South Africa 1 week ago

Pinelands, Western Cape, South Africa 2 days ago

Cape Town, Western Cape, South Africa 1 month ago

Cape Town, Western Cape, South Africa 2 weeks ago

Cape Town, Western Cape, South Africa 1 week ago

Cape Town, Western Cape, South Africa 6 days ago

Blue Downs, Western Cape, South Africa 4 months ago

Cape Town, Western Cape, South Africa 1 month ago

Cape Town, Western Cape, South Africa 3 days ago

Cape Town, Western Cape, South Africa $800.00-$,300.00 3 weeks ago

Cape Town, Western Cape, South Africa 800.00- 1,300.00 1 month ago

Cape Town, Western Cape, South Africa 1 week ago

Cape Town, Western Cape, South Africa 2 months ago

Cape Town, Western Cape, South Africa 1 day ago

Cape Town, Western Cape, South Africa 2 months ago

Cape Town, Western Cape, South Africa 1 day ago

City of Cape Town, Western Cape, South Africa 2 days ago

Cape Town, Western Cape, South Africa 1 week ago

Epping, Western Cape, South Africa 1 month ago

Cape Town, Western Cape, South Africa 1 day ago

City of Cape Town, Western Cape, South Africa 3 weeks ago

Cape Town, Western Cape, South Africa 2,500.00- 3,000.00 2 weeks ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

Job category: Customer Service

Location: Cape Town

Contract: Permanent

Remuneration: Market Related

EE position: No

City Logistics understands supply chains and the importance of adding maximum value, as well as providing cost-effective solutions and the highest service levels. Our extensive network throughout Southern Africa has been developed over 30 years, offering an exclusive supply chain solution, specializing in client and fleet requirements. This typically consists of a dedicated pool of vehicles and staff customized to the client’s operational needs, enabling the client to share the benefits of our procurement, maintenance and risk management capacity. We are passionate about what we do, passionate about Retail and service excellence. Let us be part of your solution.

We are seeking an experienced and dedicated eCommerce Customer Relationship Manager to join our team. The Customer Relationship Manager’s (CRM) purpose is to build and strengthen long-term strategic relationships with customers. In doing so, CRMs ensure that City Logistics’ strategic objectives are continuously aligned with those of our customers, supporting sustained organic growth.

CRMs are to maintain an up-to-date end to end profile and needs analysis of the accounts they have been allocated, manage improvements of the end-to-end operation via cross-functional customer projects, and meet with customers to deliver an agreed strategic update on overall performance of the account in line with strategic objectives.

Strategic Relationship Management

• Maintain and enhance strategic long-term relationships with customers.
• Develop and execute strategies to strengthen customer relationships and loyalty.

Account Management

• Maintain an up-to-date, comprehensive profile and needs analysis of allocated accounts.
• Ensure the accuracy and completeness of customer information, as well as manage alignment.

Operational Improvement

• Lead and participate in cross-functional customer projects aimed at enhancing operational efficiency.

Performance Monitoring and Reporting

• Meet with customers as agreed to deliver strategic updates on the overall performance of their accounts.
• Align performance updates with strategic objectives agreed upon with customers.

Customer Interaction and Communication

• Conduct regular meetings with customers to review account status, discuss strategic updates, and address any concerns.
• Act as the primary point of contact for escalation of customer concerns from Customer Services and Customer Support.

Cross-Functional Collaboration

• Work closely with other departments to ensure seamless service delivery and to implement customer-focused projects.
• Identify opportunities for continuous improvement in customer relationship management processes and practices and lead the implementation thereof.

• Diploma (NQF level 6) in Customer Care / Customer Services / Administration / Sales.
• Minimum 3 years’ experience in a client care / client management environment.
• Valid driver’s license with own reliable motor vehicle.
• Available to be called out at any hour of the day or night to assist with situations.
• Willing to travel.

• Strong ability to develop and maintain long-term strategic relationships with customers.
• Excellent interpersonal and communication skills to effectively interact with customers and internal teams.
• Attention to detail to ensure the accuracy and completeness of customer information.
• Dedication to meeting the needs and expectations of customers.
• Problem-solving skills to address customer inquiries and resolve issues promptly.

Hire Resolve is currently seeking a highly motivated and experienced Customer Relationship Manager to join their client's team in the Retail Industry. As a Customer Relationship Manager, you will be responsible for building and maintaining strong relationships with retail customers, ensuring their satisfaction with products and services, and identifying opportunities for growth and upselling.

You will serve as the main point of contact for assigned customers, handling inquiries, resolving issues, and delivering exceptional customer service. In addition, you will collaborate with internal teams to coordinate customer projects, monitor customer satisfaction levels, and develop strategies to increase customer retention and loyalty.

• Develop and maintain productive relationships with assigned retail customers
• Ensure excellent customer service standards are met and maintained
• Identify customer needs and proactively provide solutions and recommendations
• Monitor customer satisfaction levels and address any issues or concerns
• Collaborate with internal teams to ensure timely delivery of products and services
• Identify opportunities for upselling and cross-selling
• Prepare and present reports on customer performance and satisfaction

• Bachelor's degree in Business, Marketing, or a related field
• Proven experience as a Customer Relationship Manager or relevant role in the retail industry
• Excellent communication and interpersonal skills
• Strong problem-solving and negotiation abilities
• Ability to build and maintain strong customer relationships
• Proficient in MS Office suite
• Detail-oriented and highly organized
• Ability to work well in a team and collaborate with internal stakeholders

• Salary: Market Related
• Training and Development
• Paid Time Off (PTO) (if applicable)

Contact Hire Resolve for your next career-changing move. Our client is offering a highly competitive salary for this role based on experience. Apply for this role today, contact Rebecca Grylls, Ashley Feldtmann, or Thomas Stacey at Hire Resolve or on LinkedIn.

You can also visit the Hire Resolve website: hireresolve.us or email us your CV:

We will contact you telephonically in 3 days should you be suitable for this vacancy. If you are not suitable, we will put your CV on file and contact you regarding any future vacancies that arise.

• Customer Relationship Manager - (Telesales)

Excellent opportunity for an experience, driven and ambitious Customer Relationship Manager. You must have a can-do, mature attitude and be willing to go the extra mile. Must be able to create and nurture long-term relationships with customers and resolve any issues that arise to ensure customers are arise to ensure customers are satisfied with our services. The successful candidate will office based in Cape Town. Our Employment Equity goals will be taken into account in our selection process.

Responsibilities

• Market Property24 products and establish a strong brand and product presence in your allocated area
• Create and manage a sales pipeline in combination with calling programme
• Build relationships with existing and new customers
• Reaching individual sales targets

Requirements

• Matric, relevant tertiary qualification would be an advantage
• 3 to 5 years’ experience in sales
• Good working knowledge of MS Office
• Good command of English and Afrikaans (written and verbal)
• Valid driver’s license and own reliable vehicle
• Excellent interpersonal, communication, marketing and negotiations skills
• Self-motivator
• A customer-oriented attitude
• Persuasiveness and selling ability
• Strong achievement orientation

Remuneration

• Market related basic salary plus monthly commission