407 Customer Care jobs in South Africa

We have a great opportunity for seasoned Customer Care Agents! We’re a world-leading smart mobility tech company with over 1,750,000 subscribers across 23 countries. Our teams are collaborative, vibrant, and fast-growing, and all team members are empowered with the freedom to influence our products and technology.

We are looking for seasoned Customer Care agents to be based in our Customer Care department and provide first call resolution to our customers. We are looking for candidates with great work ethic, energy, and people who can provide exceptional telephonic customer service to customers. The successful incumbent will be a self-starter with a positive attitude and always willing to assist.

• Provide first call resolution to customers.
• Deliver exceptional telephonic customer service.
• Assist customers with their inquiries and concerns.

• Completed Matric.
• Minimum of 2 years customer care experience.
• Retentions experience advantageous.
• Strong verbal and written communications skills.
• Solution oriented.

We have a great opportunity for seasoned Customer Care Agents! We’re a world-leading smart mobility tech company with over 1,750,000 subscribers across 23 countries. Our teams are collaborative, vibrant, and fast-growing, and all team members are empowered with the freedom to influence our products and technology.

We are looking for seasoned Customer Care agents to be based in our Customer Care department and provide first call resolution to our customers. We are looking for candidates with great work ethic, energy, and people who can provide exceptional telephonic customer service to customers. The successful incumbent will be a self-starter with a positive attitude and always willing to assist.

• Completed Matric
• Minimum of 2 years customer care experience
• Retentions experience advantageous
• Strong verbal and written communication skills
• Solution oriented

A vacancy exists at Medipost Pharmacy for an Administrator Customer Care, reporting to the Customer Care Supervisor/Manager. This position is based in Gezina, Pretoria. The responsibility of the job is to ensure administration tasks are completed accurately and within agreed timelines. Retrieve calls as requested, maintaining confidentiality at all times. Calls are handled professionally and with strict confidentiality within SOPs and SLAs. Assist with inbound calls during call overflow times and any other ad-hoc duties requested from management.

• 100% SLA and SOP compliance
• Accurate data capture and instructions to other departments
• Queries appropriately followed up until finalized
• Retrieve calls accurately and timeously within agreed timelines
• Documents linked accurately and within agreed timelines
• Responses to SMSs sent within 1 hour of receipt
• Action diaries attended to within SLA
• Feedback on Post Call Survey low ratings done as per timelines in SOP
• Compliments verified and logged as per agreed timelines

• Achievement of agreed standards for calls (e.g., call duration, call volumes, etc.)
• Confirmation and update of customer contact information done at every contact
• Professional treatment of clients in accordance with company standards
• High level of confidentiality maintained and compliance to PoPI Act requirements at all times
• Customer satisfaction as measured by customer satisfaction surveys and QA processes
• Minimal customer complaints (0%)

Available and productive 8 hours per day between 08h00 and 17h00, excluding reasonable bathroom breaks and 2x 15-minute tea breaks and ½ hour lunch break.

Grade 12

1-2 years in a customer service role. Computer literacy. Fully bilingual.

Health care industry experience. Additional African language ability.

• SLA training
• Company policies and procedures
• Ongoing systems process

• Verbal and written communication skills
• Empathy
• Accuracy
• Data capturing skills
• Interpersonal skills and relationship building skills
• Time management
• Able to handle pressure
• Deadline oriented
• Neatness
• Initiative

Ad hoc after-hours availability for compulsory training or other company requirements.

CAPE TOWN- Northern Suburbs - Customer Care Consultant (External)
Stunning opportunity for a vibrant and energetic individual to act as a Customer Care Consultant for this Market Leader in the Office Interiors Space.
Only candidates who live in the CBD, Blouberg, Century City and surrounds will be considered for the role.

Requirements are as follows:

• Attention to Detail
• Computer Literacy
• Valid Code 8 Driver’s Licence and Reliable Motor vehicle are essential
• Ability to work in a hands-on environment
• Knowledge of interiors or indoor plants is a plus

• Visit customers daily to maintain and strengthen relationships
• Maintain records on the CRM System
• Assist Accounts Department with debt collection when necessary
• Support Operations staff as needed
• Update and report on client list

• Excellent time management and communication skills
• Customer care experience
• Sales or account management experience is a plus

We offer a competitive remuneration package and benefits to the successful candidate.

• Print documents related with orders and convert to invoices.
• Reviewing purchase orders and shipping documents to ensure accuracy.
• Keeping records of finished goods.
• Responding to customer enquiries.
• Placing orders and receiving stock.
• Stock reconciling, stock count and handling inventory queries.
• Communicate load information with transport companies.
• Ensure loads are prepared and despatched timeously.
• Ensure drivers and trucks are legally compliant prior to loading.
• Printing and issuing tremcards and material safety data sheet (MSDS).
• Tracking and fixing shipping errors.
  
  

• Grade 12 (Matric).
• National Diploma or Degree in Logistics.
• At least 3 to 5 years working experience in Logistics or Customer Care role.
• Must be able to work with figures accurately.
• Proficient in Microsoft applications.
  
  

• Join a young dynamic team who is leading the chemical distribution on the African continent.
• Enjoy a collaborative, international and agile work environment.
• Be part of a team where freedom, initiative and ‘thinking out of the box’ is key.
• Opportunity to work in a growing versatile environment.
• Competitive compensation package and comprehensive benefits package.
• Explore opportunities for professional growth and advancement.
  
  

• Respond promptly and professionally to customer inquiries via phone, email, chat, or in person.
• Provide accurate information about products, services, policies, and procedures.
• Resolve customer complaints efficiently and empathetically, aiming for first-contact resolution.
• Document customer interactions and transactions in CRM or ticketing systems.
• Follow up with customers to ensure satisfaction and issue resolution.
• Collaborate with internal departments (e.g., sales, technical support, shipping) to address customer needs.
• Stay up to date on product knowledge, system updates, and customer service best practices.
• Identify and escalate complex or unresolved issues to appropriate departments or supervisors.
• Maintain a positive, professional attitude to enhance the customer experience and promote brand loyalty.

• South African Unemployed youth between the ages of 18 and 34.
• Must not have participated on the programme before.
• Matric
• Communication Skills: Excellent verbal and written communication; ability to convey information clearly and empathetically.
• Technical Skills: Proficiency with computers, basic software
• Problem-Solving: Strong critical thinking and troubleshooting skills; ability to handle challenging situations calmly and effectively.
• Multitasking: Ability to manage multiple customer interactions and administrative tasks simultaneously.
• Interpersonal Skills: Friendly, patient, and customer-focused attitude; ability to build rapport quickly.
• Organization: Strong attention to detail, time management, and follow-through on customer issues.
• Adaptability: Comfortable working in fast-paced environments and adapting to changes in policies, procedures, or systems.
• Dependability: Reliable attendance, punctuality, and commitment to delivering excellent customer support.

We have a great opportunity for seasoned Customer Care Agents! We’re a world-leading smart mobility tech company with over 1,750,000 subscribers across 23 countries. Our teams are collaborative, vibrant, and fast-growing, and all team members are empowered with the freedom to influence our products and technology.

We are looking for seasoned Customer Care agents to be based in our Customer Care department and provide first call resolution to our customers. We are looking for candidates with great work ethic, energy, and people who can provide exceptional telephonic customer service to customers. The successful incumbent will be a self-starter with a positive attitude and always willing to assist.

• Completed Matric
• Minimum of 2 years customer care experience
• Retentions experience advantageous
• Strong verbal and written communication skills
• Solution oriented

A vacancy exists at Medipost Pharmacy for an Administrator Customer Care, reporting to the Customer Care Supervisor/Manager. This position is based in Gezina, Pretoria. The responsibility of the job is to ensure administration tasks are completed accurately and within agreed timelines. Retrieve calls as requested, maintaining confidentiality at all times. Calls are handled professionally and with strict confidentiality within SOPs and SLAs. Assist with inbound calls during call overflow times and any other ad-hoc duties requested from management.

• 100% SLA and SOP compliance
• Accurate data capture and instructions to other departments
• Queries appropriately followed up until finalized
• Retrieve calls accurately and timeously within agreed timelines
• Documents linked accurately and within agreed timelines
• Responses to SMSs sent within 1 hour of receipt
• Action diaries attended to within SLA
• Feedback on Post Call Survey low ratings done as per timelines in SOP
• Compliments verified and logged as per agreed timelines

• Achievement of agreed standards for calls (e.g., call duration, call volumes, etc.)
• Confirmation and update of customer contact information done at every contact
• Professional treatment of clients in accordance with company standards
• High level of confidentiality maintained and compliance to PoPI Act requirements at all times
• Customer satisfaction as measured by customer satisfaction surveys and QA processes
• Minimal customer complaints (0%)

Available and productive 8 hours per day between 08h00 and 17h00, excluding reasonable bathroom breaks and 2x 15-minute tea breaks and ½ hour lunch break.

Grade 12

1-2 years in a customer service role. Computer literacy. Fully bilingual.

Health care industry experience. Additional African language ability.

• SLA training
• Company policies and procedures
• Ongoing systems process

• Verbal and written communication skills
• Empathy
• Accuracy
• Data capturing skills
• Interpersonal skills and relationship building skills
• Time management
• Able to handle pressure
• Deadline oriented
• Neatness
• Initiative

Ad hoc after-hours availability for compulsory training or other company requirements.

JOB DISCRIPTION:

• Acknowledgement and communication:
  Ensuring queries/requests are acknowledged within 60 minutes on Salesforce.
  Ensure acknowledgement on Salesforce, telephonically and on email to the client and insurance.

• Systems:
  Ensuring voice logs are extracted from Dreamtec provided client with efficient feedback on queries.
  Liaising with Service provider to obtain checklists for customers and clients.

• Ensure accurate a d timeous reconciliation of voice logs, checklists, queries and WHU complaints:
  Listening to and investigating voice logs/calls to determine what transpired and providing client with observation.
  Attaching relevant info as per Dreamtec.
  Assisting with checklists to deal with general queries and query investigations.
  Assisting with investigating problems and supplying feedback.

• Email/ Salesforce:
  Following up on daily emails.
  Ensuring tickets are actioned on ticketing system (Salesforce)
  Monitoring in progress and tickets to be actioned.
  Capturing information on Salesforce tickets for reports and providing feedback to clients.
  Updating and closing tickets for timeous reporting and feedback within TAT.

JOB REQUIREMENTS:

• 2 years call centre experience
• 2 years customer care experience
• Matric Certificate
• Microsoft Office