5 Amazon jobs in Cape Town

About the job: Amazon PPC Auditor

Built by a team of experts, Trivium is passionate about helping people scale and grow their businesses.

Using our established analytical systems and a customized strategy for digital marketing and PPC management, our goal is to generate successful outcomes for Amazon brands.

Trivium Group is growing, and we're looking for an Amazon Account Auditor.

As an Amazon Account Auditor, you will be an integral part of the sales team, leveraging your auditing expertise to maximize our sales efforts.

Your primary responsibility will be to identify and pursue new sales prospects by conducting comprehensive audits of potential clients' Amazon accounts.

Through your audit findings, you will demonstrate the value we can offer to clients and showcase how our services can enhance their Amazon performance.

Responsibilities

• Conduct audits by performing thorough audits of brands' Amazon accounts, recording a 20-40-minute Loom video to document the account's current state.
• Analyze Metrics: Download and analyze business reports to calculate crucial account metrics, such as CPA, cost per session, conversion rate, TACOS, profits, etc.
• Listing Optimization: Review and assess product listings to identify opportunities for improvement in images, copywriting, SEO, and A+ content. Provide recommendations to increase CTR and CVR.
• Keyword Analysis: Evaluate the performance of keywords and their rankings, offering actionable tips to enhance organic placement.
• Amazon Ads Review: Examine brands' Amazon Ads accounts for organization and proper naming of portfolios and campaigns.
• Campaign Optimization: Assess the top 3-5 campaigns for proper structure and optimization, suggesting strategies for improvement.
• Strategic Recommendations: Summarize top strategies based on the audit findings to help brands enhance their performance and sales on Amazon.
• Trivium Introduction: Introduce Trivium and explain how our expertise can benefit the brand's Amazon journey.
• Expectations Communication: Provide a summary of what brands can expect in the first few months of collaboration.
• Express Gratitude: Thank brands for choosing our services and investing in an audit.
• Contact Information: Provide clear instructions on how to contact us for further inquiries or to proceed with our services.

Requirements

• Strong spoken and written English is a MUST.
• Strong knowledge of Amazon's platform, policies, and best practices.
• Analytical skills and ability to interpret data to make strategic recommendations.
• Familiarity with Amazon advertising and campaign optimization.
• Experience in SEO, copywriting, and image optimization for e-commerce is a plus.
• Excellent communication skills to convey audit findings and recommendations effectively.

Compensation & Benefits

• Flexible work hours
• Remote work
• Onboarding training
• Continuous growth

Note: If you don't think you meet all the criteria but are still interested, please apply. We prioritize flexible candidates willing to learn and grow professionally.

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Description
Amazon is looking for a Team Lead to manage Amazon Vendor Services (AVS) within a single or multiple Product families. Amazon Vendor Services are a suite of services designed to help Amazon's most strategic vendors grow and deliver the best customer experience by working across all key retail levers (e.g. selection, availability, operational efficiency, catalog quality, and marketing).
The service is delivered primarily through AVS specialist assigned to specific vendors. Amazon has an ambitious vision for the future of this service, focusing on business impact for vendors and the categories, operational scalability and vendor satisfaction. As Team Lead, you will be responsible to deliver impact to a group of strategic vendors, through a team AVS Specialist reporting to you. Your priority will be to deliver on our commitment to help vendors improve their performance across key retail metrics, ensure their satisfaction with the service and continuously improve the productivity of your team. You will work in close collaboration with Vendor Managers to understand your vendors' needs and define the right goals and targets.
Finally you will be expected to contribute to continuous enhancements and innovation within the service. You should be passionate about managing and developing people, highly analytical, resourceful and customer focused. You need to have a proven track record of delivering results in fast-paced and dynamic business environments while managing the sometimes-conflicting needs of different groups of stakeholders.
Key job responsibilities
- Partner with Vendor Managers and key retail category functions to define priorities and operational goals according to vendor needs
- Own the relationship with the most important vendors subscribed to the AVS service (through the AVS specialist)
- Manage a team of Brand Specialists owning the joint business plans for a large pool of vendors to deliver significant business impact
- Audit metrics regularly to continually drive quality of vendor and employee experience across multiple sub-categories
- Work with the AVS specialists to drive adoption of tools and offshore processes and drive productivity within your team
- Define the skills required within the team to support your vendors with specific problems and opportunity areas
- Develop the right skillsets within the team and allocate resources to vendors Grow and develop people into a talent pool for Amazon
- Deliver business results through the team
- Run and deliver high impact project that directly impacts the AVS strategy and success metrics within Amazon
- Develop the team for future pipelines into AVS management, VM roles or global roles
Basic Qualifications
- 5+ years of account management, project or program management or buying experience
- 3+ years of market research analyst, product manager, or equivalent experience
- 4+ years of doing one of several roles: quantitative/financial analysis, retail buying, retail planning & allocation, product/project management, pricing, marketing or e-commerce experience
- Bachelor's degree
- Experience driving internal cross-team collaboration
- People management experience
Preferred Qualifications
- 3+ years of doing one of several roles: management consulting, investment banking analyst/associate, or brand manager role at leading consumer packaged goods company experience
- Experience in financial analysis, retail buying, retail planning & allocation, product/project management, marketing, business development, consulting, negotiation or supply chain
- Experience navigating multi tiered multinational stakeholders and highly ambiguous, complex environments at Amazon or similar large corporations.
Amazon is an equal opportunities employer, and we value your passion to discover, invent, simplify and build. We welcome applications from all members of society irrespective of age, sex, disability, sexual orientation, race, religion or belief. Amazon is strongly committed to diversity within its community and especially welcomes applications from South African citizens who are members of designated groups who may contribute to Employment Equity within the workplace and the further diversification of ideas. In this regard, the relevant laws and principles associated with Employment Equity will be considered when appointing potential candidates. We are required by law to verify your ability to work lawfully in South Africa. Amazon requires that you submit a copy of either your identity document or your passport and any applicable work permit if you are a foreign national, along with an updated curriculum vitae.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.

Description
We are seeking a motivated self-starter to lead our end-to-end AVS Program processes and directly impact how we drive value with our customers.
In this role, you are the central leader across the end-to-end AVS program delivery process. You are responsible for defining and prioritizing roadmaps, delivering cohesive value driven CX plans through multiple cross-functional teams, and leveraging stakeholders to measurably improve AVS program delivery and output. This role is highly visible and directly responsible for influencing many levels of leadership across product, finance, vendor management, operations, and tech teams.
The ideal candidate has a strong customer experience background, intuition, business and product sense combined with solid understanding of technical concepts and prioritization. You must also be passionate about building and iterating indirectly through cross-functional teams. High judgment, ability to influence, analytical talent, exceptional communications, and leadership are essential to success in this role.
Key job responsibilities
- Define and deliver customer-focused product and programs with broad cross-functional business impact
- Bring strong, data-driven business and strategic judgment to decisions
- Develop business requirements, manage milestones, prioritization, and overall roadmap
- Drive automation and standardization cross-functionally
- Lead with a continuous improvement mindset across all aspects promotions planning, operations, and execution
Basic Qualifications
- Bachelor's degree
- Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL
- Knowledge of Excel at an intermediate level (e.g., pivot tables & charts, multiple criteria lookups, nested logical/IF formulas, data cleansing, array formulas, etc.)
- Program, project, or product management experience
- Experience owning program strategy, end to end delivery, and communicating results to senior leadership
- Senior experience managing stakeholders in cross-functional project
Preferred Qualifications
- Experience working cross functionally with tech and non-tech teams
Amazon is an equal opportunities employer, and we value your passion to discover, invent, simplify and build. We welcome applications from all members of society irrespective of age, sex, disability, sexual orientation, race, religion or belief. Amazon is strongly committed to diversity within its community and especially welcomes applications from South African citizens who are members of designated groups who may contribute to Employment Equity within the workplace and the further diversification of ideas. In this regard, the relevant laws and principles associated with Employment Equity will be considered when appointing potential candidates. We are required by law to verify your ability to work lawfully in South Africa. Amazon requires that you submit a copy of either your identity document or your passport and any applicable work permit if you are a foreign national, along with an updated curriculum vitae.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.

Senior Connex and Amazon Connect Platform Specialist

Optim-G City of Cape Town, Western Cape, South Africa

Senior Connex and Amazon Connect Platform Specialist

Optim-G City of Cape Town, Western Cape, South Africa

5 days ago Be among the first 25 applicants

Direct message the job poster from Optim-G

Require an On-site Senior Connex and Amazon Connect Platform Specialist in Cape Town.

The Specialist will lead the design, implementation, support, and optimization of the cloud-based contact center platforms. This role will be instrumental in driving innovation, improving customer experience, and supporting our business's digital transformation initiatives through Amazon Connect and Connex platform technologies.

Key Responsibilities:

• Lead the architecture, configuration, and management of Amazon Connect and Connex contact center platforms.
• Collaborate with cross-functional teams including Customer Experience, IT, DevOps, and third-party vendors to ensure seamless integration with CRMs, ticketing systems, and other enterprise tools.
• Design and implement IVR flows, call routing strategies, Lambda functions, and real-time analytics dashboards.
• Maintain and optimize platform performance, reliability, and scalability.
• Manage security, compliance, and governance requirements on the platform.
• Provide technical leadership and mentorship to junior team members.
• Handle incident response, root cause analysis, and implement proactive monitoring strategies.
• Stay updated with new AWS services, Amazon Connect updates, and Connex platform developments to drive continuous improvement.

Requirements:

• 5+ years’ experience in contact center technology with a focus on Amazon Connect .
• Solid experience with Connex platform implementation and management.
• Proficiency with AWS services such as Lambda, S3, CloudWatch, DynamoDB, and IAM .
• Experience integrating Amazon Connect with CRMs (e.g., Salesforce, Zendesk) and other communication channels.
• Experience with API integrations , call recording systems, and real-time dashboards.
• Excellent troubleshooting and communication skills.
• Ability to document solutions and train users effectively.
• AWS certification (e.g., AWS Certified Solutions Architect , AWS Certified Developer , or Connect specialty certs ).
• Experience with AI/ML integrations , chatbots, or Lex.
• Familiarity with CI/CD practices and DevOps tools (e.g., Git, Jenkins, Terraform).
• Experience working in regulated industries or with data privacy/security requirements (e.g., GDPR, HIPAA).

If you meet the above requirements, send your CV to

Seniority level

• Seniority level Mid-Senior level

Employment type

• Employment type Full-time
• Industries IT Services and IT Consulting

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