121 Amazon jobs in Cape Town

Optim-G City of Cape Town, Western Cape, South Africa

Optim-G City of Cape Town, Western Cape, South Africa

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Require an On-site Senior Connex and Amazon Connect Platform Specialist in Cape Town.

The Specialist will lead the design, implementation, support, and optimization of the cloud-based contact center platforms. This role will be instrumental in driving innovation, improving customer experience, and supporting our business's digital transformation initiatives through Amazon Connect and Connex platform technologies.

Key Responsibilities:

• Lead the architecture, configuration, and management of Amazon Connect and Connex contact center platforms.
• Collaborate with cross-functional teams including Customer Experience, IT, DevOps, and third-party vendors to ensure seamless integration with CRMs, ticketing systems, and other enterprise tools.
• Design and implement IVR flows, call routing strategies, Lambda functions, and real-time analytics dashboards.
• Maintain and optimize platform performance, reliability, and scalability.
• Manage security, compliance, and governance requirements on the platform.
• Provide technical leadership and mentorship to junior team members.
• Handle incident response, root cause analysis, and implement proactive monitoring strategies.
• Stay updated with new AWS services, Amazon Connect updates, and Connex platform developments to drive continuous improvement.

Requirements:

• 5+ years’ experience in contact center technology with a focus on Amazon Connect .
• Solid experience with Connex platform implementation and management.
• Proficiency with AWS services such as Lambda, S3, CloudWatch, DynamoDB, and IAM .
• Experience integrating Amazon Connect with CRMs (e.g., Salesforce, Zendesk) and other communication channels.
• Experience with API integrations , call recording systems, and real-time dashboards.
• Excellent troubleshooting and communication skills.
• Ability to document solutions and train users effectively.
• AWS certification (e.g., AWS Certified Solutions Architect , AWS Certified Developer , or Connect specialty certs ).
• Experience with AI/ML integrations , chatbots, or Lex.
• Familiarity with CI/CD practices and DevOps tools (e.g., Git, Jenkins, Terraform).
• Experience working in regulated industries or with data privacy/security requirements (e.g., GDPR, HIPAA).

If you meet the above requirements, send your CV to

• Seniority level Mid-Senior level

• Employment type Full-time
• Industries IT Services and IT Consulting

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We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

A well-established digital printing company in Epping, Cape Town invite applications for a level customer service/production coordinator preferably from a retail print background to administer key account logistics and campaign implementation. Previous experience in printing (digital, screen and litho) manufacturing and finishing processes is essential.

Responsibilities:

• Receive production requests and prioritise accordingly to meet deadlines
• Read, process, comprehend, and follow the detailed written and verbal instructions of the customers prior to starting the job to assure the job is done correctly and to clients satisfaction
• Work with production staff and sales staff to ensure customer expectations are met
• Manage account services through quality checks on client products and follow-up with timeous communication
• Coordinating delivery schedules, arranging collections, installations of products and services

Required:

• Previous experience in printing (digital, screen and litho) manufacturing and finishing processes essential.
• Aptitude to learn quickly 
• Must be able to multi-task 
• Must be able to work independently 
• Excellent written and communication skills 
• Strong customer service skills 
• Detail oriented, organised, and deadline-driven
• Must be able to work extended hours to meet campaign deadlines if necessary is non-negotiable
• Previous project management experience will be an advantage
• Must have driver's licence and own transport

If you meet the above requirements please send Cv's to '>

Remuneration:  R12,600
Monthly bonus:  R2,000

The most important requirements for this role:

• You must have and love a cat.
• Be able to work 2 Sundays per month 
• At least one year's contact centre experience (or be a really impressive communicator if you don’t have formal experience).
• You must have a fast broadband connection with good upload and download speed.
• You must be able to communicate effectively in English to customers from the UK.
• You must love cats! This is a role for someone who has a passion for customer service and a passion for cats.

About the company:
Our company is one of the leading premium cat food brands in the UK, renowned for our commitment to using real meat in our recipes. We pride ourselves on being the best and only meat-only premium cat food, dedicated to providing the highest quality nutrition for cats. Our mission is to ensure that every cat receives the best possible diet, and we are looking for purr-fectly passionate individuals to join our team and contribute to this goal.

Who we are looking for:
We are seeking individuals who are enthusiastic about customer service and share our love for cats. The ideal candidate will have:

• Experience in a contact centre environment, showcasing their ability to handle customer inquiries and provide exceptional service.
• A cheerful personality and a pleasant, clear voice that makes customers feel welcome and valued.
• Strong computer literacy, ensuring you can navigate various software and systems with ease.

Requirements:

To successfully perform the role of a home-based customer service representative, you will need:

• A quiet office space at home, free from distractions, with a reliable fibre internet connection.
• A laptop or desktop computer that meets our technical specifications.
• Back-up power solutions to protect against load shedding, ensuring you can work uninterrupted.

If you’re feline like this is the purr-fect role for you and you’re ready to join a company that values both customer service and feline friends, please send your CV to   with the reference: CC07/07  in the title.

We look forward to welcoming a new member to our dedicated team of cat enthusiasts! Don’t paws, apply now and make this oppawtunity your

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To deliver world class customer service by ensuring all administrative duties are well executed according the business standards and consistently provide support to relevant business units.

Actively participate in all business initiatives where sustainable solutions for both internal and external customers will lead to improved customer experience.

Be an active voice of the customer and a custodian for customer satisfaction.

• Accurately process manual orders and quote requests and according to standard procedures and relevant SOPâs.
• Ensure that all export orders are in line with exports regulation/standards
• Ensure that all orders are captured according to the business standard (i.e. Short pick lines to be loaded as a back order, MOV)

Customer Queries / Complaints Resolution

• Consistently resolve telephonic and email customer queries/ complaints efficiently, accurately and within agreed timelines.
• Prepare credit and re-invoice documentation accurately and in-line with company policy.
• Attend to customerâs recons as per the agreed timelines.
• Prepare claw back credit notes and inform debtors department of differences in the claim amount.
• Arrange short-dated stock protection letters and share with CS and the warehouse.
• Oversee and supervise to ensure products and services are delivered on time to customers and in compliance to company standards and procedures in providing customer services .

Reporting

• Attend to collection report daily
• Complete customer outstanding orders report
• Processing of Approved Credits
• Attend to Customer's recons report
• Manage customer experience process
• Build sustainable relationships and trust with customers through open communication

General

• Assist with any reasonable duties as required by Management
• Participate and contribute in Projects and cross functonal activities as required

• Grade 12 (Matric) or Equivalent
• Relevant Diploma/Degree in Business Administration or similar advantageous
• Minimum of two years in a similar environment
• Collaborative team player
• Speed and accuracy
• Excellent at following through on tasks
• Purpose Inspired
• Responsibility Centred
• Integrity and Trust Anchored
• Excellence Focused
• SAP experience is advantageous

Full JD is avaible on request !

Employment Equity

Cipla is an Employment Equity employer, and this position will be filled based on our Employment Equity Plan.

As our Customer Experience Assistant, you'll embody our commitment to putting customers first. This isn’t your average support job—it's about going above and beyond to create positive, memorable experiences for our customers, both proactively and reactively.

What You’ll Be Doing :

• Deliver outstanding customer support across various platforms.
• Engage daily with customers over phone and email, resolving queries like a pro.
• Collaborate with internal teams to smooth out order issues and keep customers delighted.
• Own those on-the-go admin tasks like a true multitasking wizard.

Skills and Traits We’re Looking For :

• Strong verbal and written communication skills.
• Top-notch organizational and interpersonal abilities.
• Patience and empathy to handle every situation with care.
• A knack for problem-solving and turning challenges into wins.
• Comfortable in the fast-paced e-commerce scene.
• Ready to dive in, take initiative, and make an impact.
• Enjoy working as part of a close-knit, supportive team.
• A solid two years in customer service, hospitality, or retail.
• Matric? Yes, please!
• Diploma or Degree? Great if you have it, but it’s not essential.

If you're excited to be a key part of a customer-centric team and are ready to roll up your sleeves, we want to hear from you!

MyRunway is committed to transformation and redressing of past inequalities. Our employment equity goals will be taken into account in our selection process.

Thanks so much for your interest in MyRunway! We’re lucky to receive a lot of applications, and while we try to respond to everyone, if you don’t hear back from us within two weeks, it means we’ve moved forward with other candidates. We truly appreciate you taking the time to apply!

Kick-start your career in the online gaming world and experience the very latest in technology and innovation.

Who we are

We’re part of Super Group, the NYSE-listed digital gaming company behind some of the world’s leading Sports and iGaming brands.

At DigiOutsource, we bring passionate people and innovative tech together to create market-leading online gaming solutions. Our multidisciplinary teams are passionate about products, customer experience and security. We’re empowered to achieve the ultimate in high-performance gaming experiences using the best technology available.

Who we’re looking for

We’re on a thrilling journey of growth and innovation, and we need passionate, driven individuals to join us. At DigiOutsource, every day is action-packed, and we expect you to bring your A-game. In return, you’ll find a supportive environment where your skills can flourish and your career can soar.

Ready to become a game-changer? Supercharge your career with us and be part of something extraordinary.

Why we need you

We’re on a mission to create extraordinary experiences for our customers, and we believe that your unique skills, passion and superdrive will help us achieve our vision.

As a Customer Service Host, you’ll be supporting the delivery of high-quality service within the contact centre covering, but not limited to, engaging with our customers through live chats, calls and emails, assisting them with their queries and/complaints. This will help us excel at providing world class service to stay ahead of the game.

What you’ll be doing

As part of your role, your responsibilities will include:

Providing world-class customer service by responding to customer queries by telephone, email, and online chats

Processing and resolving incoming and outgoing contacts in a multimedia environment

Processing pertinent information into relevant databases

Completion of tasks assigned during shift

Customer relationship building and management as well as cross selling products and services

Problem solving tasks during shift

Handling and taking full responsibility for customer related queries

Excellent time management and adherence to schedule

Performing extra tasks given by managers / shift supervisors as required

This job description is not intended to be an exhaustive list of responsibilities. You may be required to complete other reasonable duties in order to achieve business objectives.

Essential skills you’ll bring to the table

The necessary skills that we require for this role include:

Clear and concise verbal and written communication skills

The ability to handle complex interactions clearly and effectively

Experience working collaboratively in cross-functional teams, with a focus on achieving shared goals

Exceptional attention to detail, ensuring high standards of quality in all interactions

Ability to adapt quickly to changing environments and priorities, maintaining effectiveness in dynamic situations

Matric with 2+ years of customer service experience, or a completed Degree/Diploma with no experience required

Must be available to work 24/7 shifts

Must have reliable transport

Desirable skills you’ve got up your sleeve

It would be great if you also have some of the following skills:

In-depth knowledge of sports betting markets, including odds calculation, betting types and market trends

Previous experience in the online gaming or casino industry, with a strong understanding of player behaviour and industry regulations

Familiarity with gambling regulations and compliance requirements in various jurisdictions, ensuring adherence to legal standards

Experience in developing and executing customer retention strategies

Expertise in managing multiple customer contacts simultaneously.

Our values are non-negotiables

Our culture is underpinned by core values that are linked to key behavioural competencies. Along with the below behavioural competencies, these are essential for all employees in order for you to embed in and drive our culture forward.

These competencies are:

Ownership and accountability

Initiating action

Resilience

Team orientation

Integrity

What you’ll get back

We offer a great variety of personal and professional benefits to help you thrive at DigiOutsource and Super Group. This includes:

We’re dedicated to your supergrowth. Our comprehensive learning and development programmes give you a range of resources and opportunities to expand your skills and advance your career.

Your hard work and achievements won’t go unnoticed. Our innovative Performance Tool ensures you receive regular, constructive feedback, helping you to continuously improve and reach your full potential.

Our Employee Assistance programme offers a variety of benefits which you and your family can benefit from.

Competitive Remuneration

Free Daily Meal

Free Massages On-site

Free On-Site Gym

Group Life Cover

Income Continuation Benefit

Leadership Training

Referral Bonus

Medical Aid Subsidy

Free Sleep Coaching

Retirement Annuity Subsidy

Team socials

Be part of that Superclass feeling.

At Super Group, diversity is part of our DNA. With teams across 16 countries, 85 nationalities, and 19 languages, we take equal opportunities seriously, championing a supportive, inclusive and empowering environment wherever you are in the Group.

It’s all about putting your experience first and ensuring honesty and fairness in all we do.
Here, your growth is supported and your contributions valued.

Game on!

*Please note we will apply relevance to our Talent Management and Talent Development Programme as part of our recruitment process.

*Shortlisted candidates may need to complete an assessment.

This position requires trust and honesty it has access to customers financial details - therefore a credit and criminal record check will be conducted. The qualifications identified herein are an inherent job requirement; therefore, a qualification verification check will be done. By applying for this role, and supplying the necessary details, you hereby grant us permission to apply for these checks. This will be done in a confidential manner, and solely for the purposes of verification.

Should you not hear from us within 2 weeks, please deem your application as unsuccessful.

The perfect place to work, play and grow!

We believe in hiring talented, hardworking and ambitious people from all over the world. In return, we ensure a supportive working environment, access to leading edge technologies and a commitment to social awareness and equity.

Working in this unique and highly competitive industry means that we have to take risks and be innovative. The way we do this is by allowing for mistakes, but also making sure we learn from them. And with a multi-cultural workforce that’s unparalleled in its diversity and dynamism, we also offer plenty of scope to grow on a personal level too.

Best of all, we do this while enjoying ourselves as much as possible!

We're in the business of building careers for the youth, knowing full well that the first step toward gaining employment can lead to a lifetime of opportunities and growth.

Are you passionate about delivering exceptional service? Do you thrive in a fast-paced environment where your voice matters? Then keep reading — this could be your next big opportunity!

We’re on the hunt for dynamic, customer-centric individuals to join one of the top international BPOs in Cape Town’s Southern Suburbs. You’ll be representing a prestigious American client in the Travel & Tourism industry, supporting customers from across the USA.

• As a Customer Experience Agent, you’ll handle inbound calls from existing customers — assisting with billing queries, account updates, product questions, and more. You’ll also engage in sales through service, using your natural conversation skills to spot opportunities and recommend products that truly benefit the customer.

If you’re tech-savvy, solutions-driven, and love helping people — this role was made for you.

• 12 months international BPO customer service experience OR 24 months domestic experience
• A neutral English accent with outstanding verbal and written communication skills
• Willingness to work rotational shifts (including evenings and weekends)
• Strong problem-solving and troubleshooting abilities
• A deep passion for customer service excellence
• Experience dealing with escalated queries empathetically and professionally
• Able to adapt support for vulnerable customers and deliver personalized solutions
• High attention to detail and the ability to log and handle queries efficiently
• Knowledge of data protection and regulatory compliance

• Opportunity within a company with a solid track record of performance
• Career growth opportunities in a globally recognized BPO environment
• World-class training & development in a collaborative, fun culture
• Competitive salary
• Company transport for late shifts (after 6 PM)
• Regular upskilling through accredited learning programs
• Exposure to a leading international brand in the travel sector

Apply Now

Job Title

Customer Service Representative

Job Description

Are you looking for an opportunity to jumpstart your career in the service industry? Now is your time to shine with Concentrix in this exciting opportunity to join our dynamic team as a Customer Support Advisor working on an internationally innovative campaign.

You’ll be working on-site from our vibrant Cape Town office where creativity meets cutting-edge technology. All the while, you’ll become part of a community of like-minded individuals who become friends for life.

What is in it for you?

In this role, we offer benefits that help you support your unique lifestyle:

• A monthly basic salary
• Fantastic Employee Assistance Programme (EAP)
• Medical aid for main member covered by company
• Subsidised transport
• Group life cover
• Access to financial well-being sessions, will writing sessions and stress management sessions
• Team building and upskill training opportunities
• Interactive and inclusive company culture
  
  

• 2 years customer service experience, call centre AND / OR 12 months Gas & Electric experience OR Collections experience
• Ability to type 25wpm (Essential)
• Must have passed Grade 12
• Ability to work rotational shifts aligned to UK business hours
• Proficient in English verbal communication
• Minimum B2 (English Language level, Email Writing and Computer Lit)
• Are self-motivated and highly responsible
  
  

• Be able to demonstrate knowledge and practical application of supporting customers in vulnerable circumstances, which should include financial, mental and physical vulnerabilities.
• Be able to demonstrate good listening skills
• Be able to demonstrate and show experience of being able to negotiate with customers in hardship, ensuring the result is a suitable, affordable repayment plan.
• Actively working in a customer-focused environment which specialises in supporting customers who are struggling financially or with extra needs
• Have a full understanding of the implications of vulnerability and how to proactively identify these circumstances and apply positive outcomes for customers.
• Demonstrate a superior level of empathy whilst efficiently supporting the customer.
• The candidate should show a high level of emotional maturity that indicates a deep understanding of the impacts of vulnerability / financial hardship and how this can impact the customer.
• The candidate should be able to sensitively question the customer and demonstrate they can relate to the customer's circumstances.
  
  

Be the spark that brightens days and ignite your career with TTEC’s award-winning employment experience. As a Customer Service Representative working on site in Cape Town, South Africa, you’ll be a part of creating and delivering amazing customer experiences while you also #experienceTTEC, an award-winning employment experience and company culture.

What You’ll Do

Do you have a passion for helping others? Whether it’s getting answers for customers quickly, consulting on products with compassion or finding resolutions for their issues with a smile, you’ll be the difference between their customer experience being just average or an exceptional one.

During a Typical Day, You’ll

• Answer incoming communications from customers
• Conduct research to provide answers for customers to resolve their issues
  
  

• 2 or more years of BPO customer service experience with strong communication skills
• High school diploma or equivalent
• Computer experience
• Recognize, apply and explain your product or service knowledge
• A patient, compassionate and professional personality with strong service orientation
  
  

• Transport provided in line with company and client requirements
• Supportive of your career and professional development
• An inclusive culture and community minded organization where giving back is encouraged
• A global team of curious lifelong learners guided by our company values
• And we have a healthy benefits package based on your position that could include PTO, tuition reimbursement, health and wellness incentives