197 Support Specialist jobs in Cape Town

Our client helps eCommerce brands and online stores manage their merchandising like retail pros, by leveraging our advanced AI-powered technology. Till date, they’ve helped our customers to optimize their sales and inventory worth more than 1$ Billion (yup, that’s right), increase profit and fulfill business goals.

Who are we looking for:

This position is a perfect fit for candidates who are interested in joining a fast-growing e-commerce startup to deliver an exceptional experience to our customers.

As a Customer Support Specialist, your primary responsibility will be to assist our B2B customers and help enhance customer’s resources.

This role requires a high amount of problem-solving skills and independence.

What you will be responsible for:

1. Managing and delivering timely support via email and live chat, ensuring the resolution of inquiries and concerns.
2. Providing comprehensive product support, assisting customers with inquiries on using our platform, and troubleshooting.
3. Engaging with new leads and users as part of their onboarding process.
4. Contributing to the Help Center by creating helpful articles and resources.
5. Providing feedback and collaborating with the Development, Sales and Marketing teams, to help deliver an exceptional experience to our customers.

Requirements:

1. Exceptional English speaking and writing skills.
2. Getting-things-done mindset, customer-first mentality with strong problem-solving skills and attention to detail.
3. Proactive team player who can multi-task independently under pressure.
4. Fast learner, tech orientation, comfortable working with digital tools.
5. Excellent communication and problem-solving skills.
6. Customer service/facing experience - a significant advantage.
7. Experience in ecommerce/B2B - an advantage.

Technical Support Specialist

What’s holding global brands back in South Africa isn’t demand. It’s friction. We’re changing that. If you're excited by complex challenges, care about doing things properly, and thrive in a fast-moving environment, this is a rare opportunity to do your best work.

The problem Precium is solving:

Global businesses want to grow across the continent but broken payment experiences, regulatory minefields, and infrastructure gaps get in the way.

Precium helps global brands reduce payment failures, navigate local regulations, and get paid, reliably and at scale.

We build payment infrastructure that reduces friction, increases revenue, and ensures compliance without compromising performance.

From reconciliation to payouts, we handle the complexity so our clients can operate with confidence.

Our clients include South Africa’s biggest enterprises and some of the world’s most recognisable consumer brands. We're backed by global investors like QED Investors, Partech, and SpeedInvest, and we’re building for scale, for depth, and for the long term.

We’re a team of builders who care about craft, rigour, and impact. We value the effort it takes to do hard things well and we’re excited by the opportunity to shape how the world does business in South Africa.

We give global brands the infrastructure, insight, and control they need to grow in South Africa.

The role

We're seeking a Technical Support Specialist to join our team and play a central role in providing exceptional support to our merchants after they go live on our platform. In this role, you will be responsible for resolving complex technical issues related to our payment platform, API integration, transaction flows, and platform monitoring. You will report to the Payment Operations Manager.

If you thrive in a fast-paced environment and excel at technical troubleshooting with a customer-focused approach, we want to hear from you.

Why this role matters:

As a Technical Support Specialist, you will be crucial in ensuring seamless merchant experiences and maintaining customer trust. Your work will directly impact merchant satisfaction and the smooth operation of our platform.

Why Precium

At Precium, ambition is expected. We believe this is what it takes to build something that lasts.

• Partner with some of the world’s most ambitious merchants and orchestrators as they expand into South Africa.
• Build from first principles whether you're designing a system, solving a client problem, or rewriting a process.
• Join a team that values precision, curiosity, and discipline, and backs it up with high trust and high standards.
• Competitive salary, ESOP, and benefits.

Who you are

You’re a sharp thinker and an even sharper doer. You care about the details, ask good questions, and enjoy learning as you go. You’re motivated by challenges, not discouraged by them. You like solving hard problems with other smart people. You don’t need hand-holding, but you value open feedback and being part of a strong, honest team.

The ideal candidate will possess:

• Technical Troubleshooting – Ability to diagnose and resolve complex technical issues efficiently, especially related to APIs, integration, and transactions.
• API Knowledge – Hands-on experience working with and troubleshooting RESTful APIs, using tools like Postman.
• Coding Languages – Proficiency in multiple programming languages such as JavaScript, Python, or C# to troubleshoot code-level problems.
• Incident Management – Experience managing and resolving platform incidents, including escalating issues to engineering teams.
• Payments Industry Familiarity – Understanding of payment gateways, transaction processing, and related technologies.

Key responsibilities

• Provide advanced technical support for API integration, Postman troubleshooting, and transaction processing.
• Diagnose and troubleshoot integration issues between Precium's platform and merchant systems.
• Monitor the platform to identify and address transaction failures and system performance issues.
• Manage engineering escalations, collaborating closely with developers for timely solutions.
• Assist with card data and vault migrations, ensuring smooth customer transitions.
• Offer support and guidance as the escalation point for unresolved technical issues.
• Document troubleshooting steps, solutions, and platform knowledge to enhance support processes.

Challenges you’ll need to solve

• Tackle complex technical issues in a fast-paced environment where precision is key.
• Serve as a knowledge resource and escalation point for internal and external stakeholders.
• Balance multiple support priorities while maintaining a high standard of customer service.

How we work

At Precium we follow 5 guiding values. These values underpin our day-to-day, guide our decision making both externally and internally and describe who we are.

• We spell Client with a capital C
• We speak and seek truth and transparency
• We are here to win the match together
• We continuously level up
• We take action

Job details

• Cape Town based (Min 1 day in office)
  
• Preferred start date: 1st June 2025
• Role budget: Disclosed in intro call
• Contractor or permanent: Permanent

This is a chance to do your best work and help lead Precium’s next chapter of growth as we shape how global merchants do business in South Africa.

Technical Support Specialist

What’s holding global brands back in South Africa isn’t demand. It’s friction. We’re changing that. If you're excited by complex challenges, care about doing things properly, and thrive in a fast-moving environment, this is a rare opportunity to do your best work.

The problem Precium is solving:

Global businesses want to grow across the continent but broken payment experiences, regulatory minefields, and infrastructure gaps get in the way.

Precium helps global brands reduce payment failures, navigate local regulations, and get paid, reliably and at scale.

We build payment infrastructure that reduces friction, increases revenue, and ensures compliance without compromising performance.

From reconciliation to payouts, we handle the complexity so our clients can operate with confidence.

Our clients include South Africa’s biggest enterprises and some of the world’s most recognisable consumer brands. We're backed by global investors like QED Investors, Partech, and SpeedInvest, and we’re building for scale, for depth, and for the long term.

We’re a team of builders who care about craft, rigour, and impact. We value the effort it takes to do hard things well and we’re excited by the opportunity to shape how the world does business in South Africa.

We give global brands the infrastructure, insight, and control they need to grow in South Africa.

The role

We're seeking a Technical Support Specialist to join our team and play a central role in providing exceptional support to our merchants after they go live on our platform. In this role, you will be responsible for resolving complex technical issues related to our payment platform, API integration, transaction flows, and platform monitoring. You will report to the Payment Operations Manager.

If you thrive in a fast-paced environment and excel at technical troubleshooting with a customer-focused approach, we want to hear from you.

Why this role matters:

As a Technical Support Specialist, you will be crucial in ensuring seamless merchant experiences and maintaining customer trust. Your work will directly impact merchant satisfaction and the smooth operation of our platform.

Why Precium

At Precium, ambition is expected. We believe this is what it takes to build something that lasts.

• Partner with some of the world’s most ambitious merchants and orchestrators as they expand into South Africa.
• Build from first principles whether you're designing a system, solving a client problem, or rewriting a process.
• Join a team that values precision, curiosity, and discipline, and backs it up with high trust and high standards.
• Competitive salary, ESOP, and benefits.

Who you are

You’re a sharp thinker and an even sharper doer. You care about the details, ask good questions, and enjoy learning as you go. You’re motivated by challenges, not discouraged by them. You like solving hard problems with other smart people. You don’t need hand-holding, but you value open feedback and being part of a strong, honest team.

The ideal candidate will possess:

• Technical Troubleshooting – Ability to diagnose and resolve complex technical issues efficiently, especially related to APIs, integration, and transactions.
• API Knowledge – Hands-on experience working with and troubleshooting RESTful APIs, using tools like Postman.
• Coding Languages – Proficiency in multiple programming languages such as JavaScript, Python, or C# to troubleshoot code-level problems.
• Incident Management – Experience managing and resolving platform incidents, including escalating issues to engineering teams.
• Payments Industry Familiarity – Understanding of payment gateways, transaction processing, and related technologies.

Key responsibilities

• Provide advanced technical support for API integration, Postman troubleshooting, and transaction processing.
• Diagnose and troubleshoot integration issues between Precium's platform and merchant systems.
• Monitor the platform to identify and address transaction failures and system performance issues.
• Manage engineering escalations, collaborating closely with developers for timely solutions.
• Assist with card data and vault migrations, ensuring smooth customer transitions.
• Offer support and guidance as the escalation point for unresolved technical issues.
• Document troubleshooting steps, solutions, and platform knowledge to enhance support processes.

Challenges you’ll need to solve

• Tackle complex technical issues in a fast-paced environment where precision is key.
• Serve as a knowledge resource and escalation point for internal and external stakeholders.
• Balance multiple support priorities while maintaining a high standard of customer service.

How we work

At Precium we follow 5 guiding values. These values underpin our day-to-day, guide our decision making both externally and internally and describe who we are.

• We spell Client with a capital C
• We speak and seek truth and transparency
• We are here to win the match together
• We continuously level up
• We take action

Job details

• Cape Town based (Min 1 day in office)
  
• Preferred start date: 1st June 2025
• Role budget: Disclosed in intro call
• Contractor or permanent: Permanent

This is a chance to do your best work and help lead Precium’s next chapter of growth as we shape how global merchants do business in South Africa.

German Customer Support Specialist Woodstock Full-time 8am - 5pm (Monday - Friday) Salary: R24 000 - R25 000 CTC per month - depending on experience

About the Client: Join a leading tech company that’s all about delivering top-notch TV and mobile phone products and services. Our client is known for their innovative solutions and fantastic customer service. They value a vibrant and supportive work environment, perfect for those who love technology and teamwork.

About the Role: Step into the fast-paced world of tech support! As a Customer Support Specialist, you’ll be the go-to expert for customers, answering their questions and solving their tech troubles via email and chat. If you’re tech-savvy, detail-oriented, and love helping people, this role is for you!

Why Work for Them:

• Stay updated and expand your knowledge;
• A great environment that encourages growth and learning;
• Enjoy a dynamic job with annual leave, performance reviews, and skill-enhancing courses.

Responsibilities:

• Handle customer inquiries about TV and mobile products via email and chat;
• Troubleshoot and resolve technical issues;
• Keep accurate records of customer interactions;
• Stay informed about product updates and features;
• Ensure software updates are compatible with devices;
• Process repair orders and provide warranty information.

Requirements:

• Minimum 6 months in a similar role;
• Strong problem-solving skills;
• Excellent written English;
• Proficiency with computers and software systems;
• Independent and goal-oriented;
• Bilingual candidates preferred, especially German-speaking with a C1 proficiency level.

German Customer Support Specialist Woodstock Full-time 8am - 5pm (Monday - Friday) Salary: R24 000 - R25 000 CTC per month - depending on experience

About the Client: Join a leading tech company that’s all about delivering top-notch TV and mobile phone products and services. Our client is known for their innovative solutions and fantastic customer service. They value a vibrant and supportive work environment, perfect for those who love technology and teamwork.

About the Role: Step into the fast-paced world of tech support! As a Customer Support Specialist, you’ll be the go-to expert for customers, answering their questions and solving their tech troubles via email and chat. If you’re tech-savvy, detail-oriented, and love helping people, this role is for you!

Why Work for Them:

• Stay updated and expand your knowledge;
• A great environment that encourages growth and learning;
• Enjoy a dynamic job with annual leave, performance reviews, and skill-enhancing courses.

Responsibilities:

• Handle customer inquiries about TV and mobile products via email and chat;
• Troubleshoot and resolve technical issues;
• Keep accurate records of customer interactions;
• Stay informed about product updates and features;
• Ensure software updates are compatible with devices;
• Process repair orders and provide warranty information.

Requirements:

• Minimum 6 months in a similar role;
• Strong problem-solving skills;
• Excellent written English;
• Proficiency with computers and software systems;
• Independent and goal-oriented;
• Bilingual candidates preferred, especially German-speaking with a C1 proficiency level.

Agricultural Industry / Onsite / Cape Town / Drivers License / Own Transport / Fully Bilingual

We have an exciting opportunity for a Product Specialist. This role is a support role that services clients in the agriculture industry reporting to the IT & Support Manager.

The Product Specialist supports bespoke software solutions both onsite & remotely and liaises with other internal stakeholders/departments as needed to solve any issues that may arise. The ideal candidate displays resilience under pressure, advocates for customer success, and has mastered managing, operating, and driving help desk calls (both assigned and created by themselves).

• Support bespoke software products (remote first, onsite when needed)
• Manage daily operations of SQL-rich environments, including scripting and administration
• Liaise with external customers and internal stakeholders
• Own assigned calls from start to finish, including interdepartmental liaising and following escalation processes as per policy
• Update all assigned help desk calls daily to ensure timely, effective client service without complaints
• Log, update, chase, and escalate calls within acceptable time frames
• Conduct ad hoc software testing before deploying updates to clients
• Support new products, upgrades, and releases, including deployment
• Handle product installations and upgrades
• Train clients on various software products as required

• At least 2 years' experience scripting and administering Microsoft SQL Express, SQL Server, and SQL (required)
• Help Desk administration experience, including call logging, managing workflows, and understanding the call/ticket lifecycle (required)
• Proficiency in Microsoft Office applications (required)
• Valid driver's license and own reliable transport, as travel may be required for training and implementations (role dependent)
• A company vehicle will be provided when available (preferred)
• Experience in the fruit industry or meat industry is highly beneficial due to parallels in application sets
• Experience with handheld/mobile scanners and related hardware/software (beneficial)
• Graduate qualification in Logistics, Supply Chain Management, or Industrial Engineering

Required Experience :

Unclear seniority level

Sales, Marketing, Customer Service, Communication, Military Experience, Retail Sales, Product Demos, Customer Support, Product Management, Product Development, Unity, Microscopy

Project Development, Implementation & Maintenance assistance

• Assist in implementing the company's collective investments strategy to deliver and promote investment management funds and solutions aligned with business objectives.
• Understand operational and system flows, identify process gaps, and resolve breakdowns, exceptions, and troubleshooting issues.
• Streamline processes and improve efficiencies by assessing and questioning current procedures and driving improvements within the operations team and across the business.
• Review business processes in collaboration with the Head to ensure they are appropriate, current, well-maintained, and documented.
• Provide input, quality assurance, and sign-off on specifications, documents, and processes within agreed deadlines.
• Assist in developing new solutions or modifying existing ones and strategies in conjunction with the business.
• Support the Head of Fund Operations in launching new funds, portfolios, and enhancements to existing structures.
• Assist the business with operational considerations related to regulatory changes, partnering with team members to ensure successful implementation.

Operational Functions

• Maintain supplemental deeds, ASISA mandates, and other fund-related documents.
• Implement agreements and dealing terms with managers and providers.

Relationship Building

• Build and maintain relationships with internal teams and service providers such as CAM, H4 Manco, Legal, Compliance, Internal Audit, Actuarial support, IT, PAS.
• Build and maintain relationships with external service providers such as regulatory and industry bodies (FSCA, ASISA), banks, custodians, trustees, fund administrators, brokers, and platform providers (Bloomberg, Morningstar, Profile Media).

Desired Skills:

• Knowledge of collective investment schemes
• Portfolio management
• Business process understanding
• Fund management

Desired Work Experience:

• 5 to 10 years in financial advisory or related fields

Desired Qualification Level:

• Degree in relevant field

About The Employer:

A leading Investment Services company.

The purpose of this role is to deliver exceptional customer service by effectively managing and responding to customer enquiries and issues. You will help build and maintain strong relationships with customers, fostering loyalty and trust in the D&D brand.

Key Responsibilities

1. Support the Insight Legal Software Product
2. Provide help and assistance to customers on the telephone in a prompt and courteous manner
3. Promote a helpful and professional image to the customer, giving full cooperation to any customer requiring attention
4. Attend to customer queries and enquiries in a caring and helpful manner, with a commitment to dealing with the issue in a positive way
5. Anticipate customer needs whenever possible to enhance the quality of service offered by the Company and ensure customer loyalty is maintained
6. Provide telephone and onsite training of the Insight Legal Software product
7. Comply with all statutory legislation
8. Identify and report all hazards

Skills, Knowledge & Expertise

1. Basic understanding of accounting and bookkeeping best practices
2. Knowledge of SRA Accounts rules
3. Ability to communicate clearly, professionally, and succinctly
4. Works well under pressure with excellent time management skills
5. Create and publish documentation containing instructions for client consumption
6. Advanced knowledge of MS Office (Word, Excel and Outlook)
7. Effective listening skills and ability to multi-task
8. Excels in a team environment and takes ownership of tasks and assignments

At Dye & Durham we strive to be visionaries! As a leader in our field, we ensure our employees are ready for the next challenge in their journey with us by offering internal and external training opportunities. We offer competitive salaries and a whole host of benefits including healthcare, pension, company discounts, wellness programs, and paid days off to move house or volunteer for your favorite charity.

Do you share our DNA?

1. We ask how tomorrow can be better than today
2. We are passionate about solving our customer's challenges
3. Our ideas break boundaries
4. We value different perspectives and encourage dialogue
5. We take ownership and celebrate together

Dye & Durham is a global leader in legal technology. The company’s three categories of integrated solutions – practice management, data insights and due diligence, and client onboarding – give solicitors the essential tools they need to run their firms, from client acquisition to case management and legal accounting, and everything in between.

Trusted by thousands of legal practitioners globally, Dye & Durham helps law firms achieve more growth with less effort.

• Provide Tier 1 and Tier 2 support for Moodle users (learners, educators, and administrators).
• Provide technical support through ticketing systems, email, and phone, ensuring issues are prioritised and resolved within SLA timeframes.
• Communicate with clients regularly to update them on issue resolution progress, system upgrades, or service interruptions.
• Use helpdesk/ticketing platforms (e.g., Freshdesk or Mantis) to track, document, and manage support interactions and system maintenance tasks.
• Contribute to and maintain accurate SOPs and support documentation based on resolved incidents and lessons learned.
• Maintain and configure Moodle site settings, authentication methods, enrolments, and security protocols.
• Assist instructors with course setup, including activity creation, resource uploads, and gradebook configuration.
• Manage plugin and theme installations, updates, and compatibility testing, including minor HTML/CSS adjustments to meet branding or layout requirements.
• Monitor system health and performance, troubleshoot errors, and escalate critical issues to hosting/development teams.
• Perform regular backups, support course restoration, and manage user and course data imports.
• Document recurring issues, support protocols, and user guides with a strong focus on accuracy, clarity, and compliance to ensure reliable reference materials and support continuity.
• Support integrations with tools such as Zoom, Turnitin, H5P, SCORM/xAPI, and SSO systems.
• Stay current with Moodle developments, security patches, and best practices.
• Regularly assess system implications of updates and ensure changes are implemented cautiously and systematically.
• Monitor Moodle hosting usage metrics and coordinate plugin updates, site upgrades, and storage thresholds with internal stakeholders or external hosting providers.
• Support administrative workflows including generating client quotes, tracking lead responses, and scheduling planned upgrades or renewals.
• Assist with urgent internal IT support issues where necessary, escalating to the internal IT team if unresolved.

• National diploma or degree in Information Technology, Computer Science, Educational Technology, or a related field.
• Minimum of 2 years experience in administering and supporting Moodle.
• Familiarity with PHP, MySQL, HTML/CSS, and Linux server environments.
• Knowledge of user management, enrolment methods, permissions, and course backup/restore functions in Moodle.
• Excellent English (read, write, understand, and speak) Afrikaans is an advantage.
• Excellent MS Office skills (especially in MS Word, Excel, and Outlook)
• Highly organised and self-motivated, with strong time-management skills.
• Able to work independently.
• Customer focused with a proactive supportive mindset.
• Moodle certification or training from Moodle Academy or a Certified Moodle Partner.
• Experience in a support/helpdesk role within a higher education or corporate training context.
• Understanding of accessibility standards (WCAG 2.1) and online learning pedagogy.