165 Teleperformance jobs in Cape Town

Job category: Media and Information

Location: Cape Town

Contract: Permanent

EE position: No

Social Customer Care Consultant reports into the Social Customer Care Lead. The consultant is responsible for nurturing, managing and building the Woolworths social media communities in line with our Values and Social Community Strategy.

· Engage, assist, and resolve customer queries, complaints, and compliments across all Woolworths social media platforms including X, Facebook, Instagram, LinkedIn, Google, TikTok, and YouTube.

· Monitor, moderate, and engage with customer conversations daily across social platforms.

· Escalate community issues to the Community Lead promptly and support crisis communication when required.

· Maintain clear and efficient communication across internal departments (e.g. Stores, PR, Online, Marketing) to ensure accurate and timely information sharing.

· Monitor alerts, online community tools, and social media technologies - producing weekly and monthly reports in line as required.

· Stay up to date with local and global content trends and alert the business to emerging topics within public social conversations.

· Contribute to the development of content and community strategies that foster brand-aligned engagement and a strong community spirit.

· Drive creativity and thought leadership within the social media and marketing teams.

· Support the implementation of tactical community content action plans.

· Provide daily and weekly reporting on social media activity, collaborating with Online, Brand, Business Units, and the Customer Care Team to shape appropriate online customer experiences.

· Resolve customer queries and complaints promptly and professionally, ensuring reputational risks are managed and escalations are minimised.

· Logging and escalating of all customer communication to the relevant departments as per the requirements.

· Support marketing campaigns through social media interaction, monitoring, and benchmarking Woolworths' digital presence against global standards.

· Exceptional command of English with strong written and verbal communication skills.

· Degree or Diploma in Journalism, Communications, Marketing, or Advertising.

· 3–5 years’ experience in a Community Management or related role.

· Proven experience handling customer queries and feedback in a customer service environment.

· High attention to detail and strong editorial standards.

· Ability to perform under pressure and manage multiple priorities.

· Collaborative team player, able to work effectively with stakeholders at all levels.

· Excellent problem-solving skills and sound judgment.

· Flexible with working hours, including weekends and after-hours when required.

· Call centre experience is an advantage.

Knowledge of:

· Content and community strategy

· Online social and content industry and market trends

· Social platforms and tools

· Knowledge of industry technology and tools

· Business writing skills

· Strong administration and interpersonal skills

· Ability to work independently and as part of a team

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Job category: Media and Information

Location: Cape Town

Contract: Permanent

EE position: No

Social Customer Care Consultant reports into the Social Customer Care Lead. The consultant is responsible for nurturing, managing and building the Woolworths social media communities in line with our Values and Social Community Strategy.

· Engage, assist, and resolve customer queries, complaints, and compliments across all Woolworths social media platforms including X, Facebook, Instagram, LinkedIn, Google, TikTok, and YouTube.

· Monitor, moderate, and engage with customer conversations daily across social platforms.

· Escalate community issues to the Community Lead promptly and support crisis communication when required.

· Maintain clear and efficient communication across internal departments (e.g. Stores, PR, Online, Marketing) to ensure accurate and timely information sharing.

· Monitor alerts, online community tools, and social media technologies - producing weekly and monthly reports in line as required.

· Stay up to date with local and global content trends and alert the business to emerging topics within public social conversations.

· Contribute to the development of content and community strategies that foster brand-aligned engagement and a strong community spirit.

· Drive creativity and thought leadership within the social media and marketing teams.

· Support the implementation of tactical community content action plans.

· Provide daily and weekly reporting on social media activity, collaborating with Online, Brand, Business Units, and the Customer Care Team to shape appropriate online customer experiences.

· Resolve customer queries and complaints promptly and professionally, ensuring reputational risks are managed and escalations are minimised.

· Logging and escalating of all customer communication to the relevant departments as per the requirements.

· Support marketing campaigns through social media interaction, monitoring, and benchmarking Woolworths' digital presence against global standards.

· Exceptional command of English with strong written and verbal communication skills.

· Degree or Diploma in Journalism, Communications, Marketing, or Advertising.

· 3–5 years’ experience in a Community Management or related role.

· Proven experience handling customer queries and feedback in a customer service environment.

· High attention to detail and strong editorial standards.

· Ability to perform under pressure and manage multiple priorities.

· Collaborative team player, able to work effectively with stakeholders at all levels.

· Excellent problem-solving skills and sound judgment.

· Flexible with working hours, including weekends and after-hours when required.

· Call centre experience is an advantage.

Knowledge of:

· Content and community strategy

· Online social and content industry and market trends

· Social platforms and tools

· Knowledge of industry technology and tools

· Business writing skills

· Strong administration and interpersonal skills

· Ability to work independently and as part of a team

By clicking on the above you are agreeing to this site's Terms of Use .
Read our full Data Protection Policy here .

We’ve upgraded our careers portal to provide an enhanced candidate experience. Your username and profile is still saved, but you will need to create a new secure password.

To ensure safe access to your data, your password needs to meet the below minimum requirements:

• Minimum of 6 characters long
• Minimum of 1 numeric character (0 - 9)
• Minimum of 1 lowercase character (a - z)
• Minimum of 1 uppercase character (A - Z)
• Minimum of 1 special character, for example @?#$%.

CV file *

We will parse your CV to make creating a profile as easy as possible

We have an opening for a Help Desk Consultant in our Customer Support Department.

If you think you have what it takes, you can apply for this position based at our Head Office in Parklands, Cape Town.

1. Assist end-users with logging calls, troubleshooting, and escalating calls to relevant departments.
2. Have a basic understanding of hardware and software troubleshooting.
3. Communicate effectively both in writing and verbally.

• Punctual, reliable, and a team player.
• Performs well under pressure and enjoys problem-solving.
• IT graduates with A+ and N+ certifications are welcome to apply, or candidates with relevant experience.

Our clients are in the retail industry. Support is provided beyond 8:00 to 17:00, with shifts between 6:30 and 23:00. Standby and overtime may be required.

This is a great opportunity to kick start your career at Spinnaker Software.

In this role, you'll be tasked with ensuring the achievement of assigned targets in alignment with Service Level Agreements (SLAs). Your responsibilities include upholding transaction quality within predefined parameters and controlling claim costs to minimize leakage. Maintaining accuracy in reserves and payments while managing the lifecycle of claims is crucial. Adherence to company policies and procedures is paramount to ensure operational efficiency. You'll be responsible for managing both inbound and outbound calls, as well as other correspondence related to claims. Emphasizing customer satisfaction, building rapport, and facilitating effective communication are key aspects of this position, aiming for timely resolution of customer concerns. Additionally, you'll be expected to fulfill any other essential functions as directed by the supervisor. Join us in delivering excellence and maintaining high standards in claims management.

• Ensure that the assigned targets in accordance with SLA are met
• Ensure that the quality of the transactions is in compliance with predefined parameters
• Ensure claim costs is controlled and leakage kept at a minimum
• Ensure accuracy of reserves and payments and manage lifecycle of claims
• Ensure adherence to Company Policies and Procedures
• Managing calls – both inbound and outbound as well as all other correspondence on claims
• Focus on Customer Satisfaction, rapport building, effective communication and timely resolution of Customer concerns
• Any other essential function that may occur from time to time as directed by the Supervisor

• Previous international Voice experience
• Should be familiar with MS Office
• Possesses necessary knowledge of business concepts to effectively perform the job
• Makes decisions in a timely manner; shows good judgment about when to make decisions independently and when to collect more information or involve others.
• Commits to achieving specific objectives and takes ownership for accomplishing them.
• Responsible for handling high volumes of transactions.
• Effectively balances quality, timeliness and productivity standards
• Result orientation
• Listening and comprehension skills
• Questioning and Reasoning Skills
• Customer Service focus and telephone etiquette
• Ability to multi task, prioritize and manage daily work activities

In this role, you'll be tasked with ensuring the achievement of assigned targets in alignment with Service Level Agreements (SLAs). Your responsibilities include upholding transaction quality within predefined parameters and controlling claim costs to minimize leakage. Maintaining accuracy in reserves and payments while managing the lifecycle of claims is crucial. Adherence to company policies and procedures is paramount to ensure operational efficiency. You'll be responsible for managing both inbound and outbound calls, as well as other correspondence related to claims. Emphasizing customer satisfaction, building rapport, and facilitating effective communication are key aspects of this position, aiming for timely resolution of customer concerns. Additionally, you'll be expected to fulfill any other essential functions as directed by the supervisor. Join us in delivering excellence and maintaining high standards in claims management.

• Ensure that the assigned targets in accordance with SLA are met
• Ensure that the quality of the transactions is in compliance with predefined parameters
• Ensure claim costs is controlled and leakage kept at a minimum
• Ensure accuracy of reserves and payments and manage lifecycle of claims
• Ensure adherence to Company Policies and Procedures
• Managing calls – both inbound and outbound as well as all other correspondence on claims
• Focus on Customer Satisfaction, rapport building, effective communication and timely resolution of Customer concerns
• Any other essential function that may occur from time to time as directed by the Supervisor

• Previous international Voice experience
• Should be familiar with MS Office
• Possesses necessary knowledge of business concepts to effectively perform the job
• Makes decisions in a timely manner; shows good judgment about when to make decisions independently and when to collect more information or involve others.
• Commits to achieving specific objectives and takes ownership for accomplishing them.
• Responsible for handling high volumes of transactions.
• Effectively balances quality, timeliness and productivity standards
• Result orientation
• Listening and comprehension skills
• Questioning and Reasoning Skills
• Customer Service focus and telephone etiquette
• Ability to multi task, prioritize and manage daily work activities

EXL Cape Town, Western Cape, South Africa

Join to apply for the Executives-Customer Care Voice-Inbound role at EXL

EXL Cape Town, Western Cape, South Africa

Join to apply for the Executives-Customer Care Voice-Inbound role at EXL

Get AI-powered advice on this job and more exclusive features.

Join our dynamic team as a Customer Service Representative, where you'll be the frontline contact for policyholders in a fast-paced contact center environment. Your role involves processing billing transactions, addressing inquiries, and providing technical support with professionalism and precision. With strong communication and organizational skills, you'll deliver exceptional service experiences while contributing to a collaborative team environment. If you're committed to excellence and ready to thrive in a structured operations setting, this role is for you. Apply now to embark on a rewarding career journey with us.

• Receive inbound calls from policyholders in a contact center environment.
• Process billing transactions on behalf of policyholders, which include telephone payments and account adjustments.
• Accurately interpret and verify billing transactions.
• Respond to simple as well as complex billing inquiries from policyholders.
• Provide policyholders with technical support on the client systems.
• Follow up with policyholders on outstanding items in a timely manner.
• Deliver highly positive service experiences consistent with our key performance metrics, quality standards and customer experience program.
• Perform other duties as needed.

• Seniority level Not Applicable

• Employment type Full-time

• Job function Other
• Industries Business Consulting and Services

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Are you a dynamic and enthusiastic individual fluent in Spanish , with a passion for travel and a flair for customer care? We’ve got just the opportunity for you! A vibrant travel company, nestled in the scenic paradise of Cape Town, South Africa is searching for a Spanish speaking Marketing Customer Care Associate to embark on a journey of a lifetime! Don’t miss out on this exciting job opportunity!

Your key job responsibilities as the Spanish speaking Marketing Customer Care Associate in Cape Town, South Africa will include:

• Provide exceptional customer care and support to their Spanish speaking clients, ensuring their travel dreams become unforgettable realities
• Collaborate with the marketing team to execute engaging campaigns, including content creation, social media management, and email marketing
• Handle customer inquiries via various channels, delivering personalised and efficient assistance
• Assist with booking arrangements, ensuring seamless travel experiences from start to finish
• Build strong relationships with customers, establishing a loyal and satisfied client base
• Monitor customer feedback, identifying areas for improvement and proposing innovative solutions
• Contribute creative ideas to enhance their marketing strategies, captivating the Spanish speaking market

Requirements for this Spanish speaking Marketing Customer Care Associate job in Cape Town, South Africa :

• Fluent in Spanish , with excellent written and verbal communication skills
• Proficiency in English to effectively collaborate with their international team
• Customer service experience, ideally in the travel or hospitality industry
• Strong organisational skills, ability to prioritise tasks, and multitask in a fast-paced environment
• Passion for travel and a deep understanding of the Spanish market and culture
• Tech-savvy with knowledge of social media platforms and digital marketing tools

Perks of joining this team:

• Embrace the magical charm of Cape Town, where stunning landscapes meet vibrant culture and adventure awaits at every corner
• A dynamic and supportive work environment, fostering personal growth and career development
• Travel perks and discounts to satiate your wanderlust and explore new horizons
• Collaborative team outings and events to build lasting connections
• Competitive compensation package with additional benefits, making every day at work feel like a dream vacation

Ready to embark on this thrilling adventure? Send us your application to today! This Spanish speaking Marketing Customer Care Associate job in Cape Town, South Africa is waiting for you!

If you wish to view additional Spanish language jobs please click through to our job section.

Tagged as: Cape Town, Cape Town jobs, Customer Service, Marketing, South Africa, Spanish, Spanish Jobs, Spanish Jobs in Cape Town, Spanish Marketing Customer Care Associate

Are you a dynamic and enthusiastic individual fluent in Spanish , with a passion for travel and a flair for customer care? We’ve got just the opportunity for you! A vibrant travel company, nestled in the scenic paradise of Cape Town, South Africa is searching for a Spanish speaking Marketing Customer Care Associate to embark on a journey of a lifetime! Don’t miss out on this exciting job opportunity!

Your key job responsibilities as the Spanish speaking Marketing Customer Care Associate in Cape Town, South Africa will include:

• Provide exceptional customer care and support to their Spanish speaking clients, ensuring their travel dreams become unforgettable realities
• Collaborate with the marketing team to execute engaging campaigns, including content creation, social media management, and email marketing
• Handle customer inquiries via various channels, delivering personalised and efficient assistance
• Assist with booking arrangements, ensuring seamless travel experiences from start to finish
• Build strong relationships with customers, establishing a loyal and satisfied client base
• Monitor customer feedback, identifying areas for improvement and proposing innovative solutions
• Contribute creative ideas to enhance their marketing strategies, captivating the Spanish speaking market

Requirements for this Spanish speaking Marketing Customer Care Associate job in Cape Town, South Africa :

• Fluent in Spanish , with excellent written and verbal communication skills
• Proficiency in English to effectively collaborate with their international team
• Customer service experience, ideally in the travel or hospitality industry
• Strong organisational skills, ability to prioritise tasks, and multitask in a fast-paced environment
• Passion for travel and a deep understanding of the Spanish market and culture
• Tech-savvy with knowledge of social media platforms and digital marketing tools

Perks of joining this team:

• Embrace the magical charm of Cape Town, where stunning landscapes meet vibrant culture and adventure awaits at every corner
• A dynamic and supportive work environment, fostering personal growth and career development
• Travel perks and discounts to satiate your wanderlust and explore new horizons
• Collaborative team outings and events to build lasting connections
• Competitive compensation package with additional benefits, making every day at work feel like a dream vacation

Ready to embark on this thrilling adventure? Send us your application to today! This Spanish speaking Marketing Customer Care Associate job in Cape Town, South Africa is waiting for you!

If you wish to view additional Spanish language jobs please click through to our job section.

Tagged as: Cape Town, Cape Town jobs, Customer Service, Marketing, South Africa, Spanish, Spanish Jobs, Spanish Jobs in Cape Town, Spanish Marketing Customer Care Associate

Technical Support Specialist

What’s holding global brands back in South Africa isn’t demand. It’s friction. We’re changing that. If you're excited by complex challenges, care about doing things properly, and thrive in a fast-moving environment, this is a rare opportunity to do your best work.

The problem Precium is solving:

Global businesses want to grow across the continent but broken payment experiences, regulatory minefields, and infrastructure gaps get in the way.

Precium helps global brands reduce payment failures, navigate local regulations, and get paid, reliably and at scale.

We build payment infrastructure that reduces friction, increases revenue, and ensures compliance without compromising performance.

From reconciliation to payouts, we handle the complexity so our clients can operate with confidence.

Our clients include South Africa’s biggest enterprises and some of the world’s most recognisable consumer brands. We're backed by global investors like QED Investors, Partech, and SpeedInvest, and we’re building for scale, for depth, and for the long term.

We’re a team of builders who care about craft, rigour, and impact. We value the effort it takes to do hard things well and we’re excited by the opportunity to shape how the world does business in South Africa.

We give global brands the infrastructure, insight, and control they need to grow in South Africa.

The role

We're seeking a Technical Support Specialist to join our team and play a central role in providing exceptional support to our merchants after they go live on our platform. In this role, you will be responsible for resolving complex technical issues related to our payment platform, API integration, transaction flows, and platform monitoring. You will report to the Payment Operations Manager.

If you thrive in a fast-paced environment and excel at technical troubleshooting with a customer-focused approach, we want to hear from you.

Why this role matters:

As a Technical Support Specialist, you will be crucial in ensuring seamless merchant experiences and maintaining customer trust. Your work will directly impact merchant satisfaction and the smooth operation of our platform.

Why Precium

At Precium, ambition is expected. We believe this is what it takes to build something that lasts.

• Partner with some of the world’s most ambitious merchants and orchestrators as they expand into South Africa.
• Build from first principles whether you're designing a system, solving a client problem, or rewriting a process.
• Join a team that values precision, curiosity, and discipline, and backs it up with high trust and high standards.
• Competitive salary, ESOP, and benefits.

Who you are

You’re a sharp thinker and an even sharper doer. You care about the details, ask good questions, and enjoy learning as you go. You’re motivated by challenges, not discouraged by them. You like solving hard problems with other smart people. You don’t need hand-holding, but you value open feedback and being part of a strong, honest team.

The ideal candidate will possess:

• Technical Troubleshooting – Ability to diagnose and resolve complex technical issues efficiently, especially related to APIs, integration, and transactions.
• API Knowledge – Hands-on experience working with and troubleshooting RESTful APIs, using tools like Postman.
• Coding Languages – Proficiency in multiple programming languages such as JavaScript, Python, or C# to troubleshoot code-level problems.
• Incident Management – Experience managing and resolving platform incidents, including escalating issues to engineering teams.
• Payments Industry Familiarity – Understanding of payment gateways, transaction processing, and related technologies.

Key responsibilities

• Provide advanced technical support for API integration, Postman troubleshooting, and transaction processing.
• Diagnose and troubleshoot integration issues between Precium's platform and merchant systems.
• Monitor the platform to identify and address transaction failures and system performance issues.
• Manage engineering escalations, collaborating closely with developers for timely solutions.
• Assist with card data and vault migrations, ensuring smooth customer transitions.
• Offer support and guidance as the escalation point for unresolved technical issues.
• Document troubleshooting steps, solutions, and platform knowledge to enhance support processes.

Challenges you’ll need to solve

• Tackle complex technical issues in a fast-paced environment where precision is key.
• Serve as a knowledge resource and escalation point for internal and external stakeholders.
• Balance multiple support priorities while maintaining a high standard of customer service.

How we work

At Precium we follow 5 guiding values. These values underpin our day-to-day, guide our decision making both externally and internally and describe who we are.

• We spell Client with a capital C
• We speak and seek truth and transparency
• We are here to win the match together
• We continuously level up
• We take action

Job details

• Cape Town based (Min 1 day in office)
  
• Preferred start date: 1st June 2025
• Role budget: Disclosed in intro call
• Contractor or permanent: Permanent

This is a chance to do your best work and help lead Precium’s next chapter of growth as we shape how global merchants do business in South Africa.