127 Teleperformance jobs in Cape Town

Job category: Media and Information

Location: Cape Town

Contract: Permanent

EE position: No

Social Customer Care Consultant reports into the Social Customer Care Lead. The consultant is responsible for nurturing, managing and building the Woolworths social media communities in line with our Values and Social Community Strategy.

· Engage, assist, and resolve customer queries, complaints, and compliments across all Woolworths social media platforms including X, Facebook, Instagram, LinkedIn, Google, TikTok, and YouTube.

· Monitor, moderate, and engage with customer conversations daily across social platforms.

· Escalate community issues to the Community Lead promptly and support crisis communication when required.

· Maintain clear and efficient communication across internal departments (e.g. Stores, PR, Online, Marketing) to ensure accurate and timely information sharing.

· Monitor alerts, online community tools, and social media technologies - producing weekly and monthly reports in line as required.

· Stay up to date with local and global content trends and alert the business to emerging topics within public social conversations.

· Contribute to the development of content and community strategies that foster brand-aligned engagement and a strong community spirit.

· Drive creativity and thought leadership within the social media and marketing teams.

· Support the implementation of tactical community content action plans.

· Provide daily and weekly reporting on social media activity, collaborating with Online, Brand, Business Units, and the Customer Care Team to shape appropriate online customer experiences.

· Resolve customer queries and complaints promptly and professionally, ensuring reputational risks are managed and escalations are minimised.

· Logging and escalating of all customer communication to the relevant departments as per the requirements.

· Support marketing campaigns through social media interaction, monitoring, and benchmarking Woolworths' digital presence against global standards.

· Exceptional command of English with strong written and verbal communication skills.

· Degree or Diploma in Journalism, Communications, Marketing, or Advertising.

· 3–5 years’ experience in a Community Management or related role.

· Proven experience handling customer queries and feedback in a customer service environment.

· High attention to detail and strong editorial standards.

· Ability to perform under pressure and manage multiple priorities.

· Collaborative team player, able to work effectively with stakeholders at all levels.

· Excellent problem-solving skills and sound judgment.

· Flexible with working hours, including weekends and after-hours when required.

· Call centre experience is an advantage.

Knowledge of:

· Content and community strategy

· Online social and content industry and market trends

· Social platforms and tools

· Knowledge of industry technology and tools

· Business writing skills

· Strong administration and interpersonal skills

· Ability to work independently and as part of a team

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Executives-Customer Care Voice-Customer Experience role at EXL, Cape Town, Western Cape, South Africa.

Join our dynamic team as a Customer Service Representative, where you'll be the frontline contact for policyholders in a fast-paced contact center environment. Your role involves processing billing transactions, addressing inquiries, and providing technical support with professionalism and precision. With strong communication and organizational skills, you'll deliver exceptional service experiences while contributing to a collaborative team environment. If you're committed to excellence and ready to thrive in a structured operations setting, this role is for you. Apply now to embark on a rewarding career journey with us.

• Entry level

• Full-time

• Other

• Business Consulting and Services

EXL Cape Town, Western Cape, South Africa — Executives-Customer Care Voice-Inbound.

• In this role, you'll be tasked with ensuring the achievement of assigned targets in alignment with Service Level Agreements (SLAs).
• Your responsibilities include upholding transaction quality within predefined parameters and controlling claim costs to minimize leakage.
• Maintaining accuracy in reserves and payments while managing the lifecycle of claims is crucial.
• Adherence to company policies and procedures is paramount to ensure operational efficiency.
• You'll be responsible for managing both inbound and outbound calls, as well as other correspondence related to claims.
• Emphasizing customer satisfaction, building rapport, and facilitating effective communication are key aspects of this position, aiming for timely resolution of customer concerns.
• Additionally, you'll be expected to fulfill any other essential functions as directed by the supervisor.
• Join us in delivering excellence and maintaining high standards in claims management.

• Seniority level: Entry level

• Employment type: Full-time
• Job function: Other
• Industries: Business Consulting and Services

EXL Cape Town, Western Cape, South Africa

Join our dynamic team as a Customer Service Representative, where you'll be the frontline contact for policyholders in a fast-paced contact center environment. Your role involves processing billing transactions, addressing inquiries, and providing technical support with professionalism and precision. With strong communication and organizational skills, you'll deliver exceptional service experiences while contributing to a collaborative team environment. If you're committed to excellence and ready to thrive in a structured operations setting, this role is for you. Apply now to embark on a rewarding career journey with us.

• Be the frontline contact for policyholders in a fast-paced contact center environment and process billing transactions.
• Address inquiries and provide technical support with professionalism and precision.
• Deliver exceptional service experiences and contribute to a collaborative team environment.

• Seniority level: Entry level
• Employment type: Full-time
• Strong communication and organizational skills
• Ability to thrive in a structured operations setting

In this role, you'll be tasked with ensuring the achievement of assigned targets in alignment with Service Level Agreements (SLAs). Your responsibilities include upholding transaction quality within predefined parameters and controlling claim costs to minimize leakage. Maintaining accuracy in reserves and payments while managing the lifecycle of claims is crucial. Adherence to company policies and procedures is paramount to ensure operational efficiency. You'll be responsible for managing both inbound and outbound calls, as well as other correspondence related to claims. Emphasizing customer satisfaction, building rapport, and facilitating effective communication are key aspects of this position, aiming for timely resolution of customer concerns. Additionally, you'll be expected to fulfill any other essential functions as directed by the supervisor. Join us in delivering excellence and maintaining high standards in claims management.

• Ensure that the assigned targets in accordance with SLA are met
• Ensure that the quality of the transactions is in compliance with predefined parameters
• Ensure claim costs is controlled and leakage kept at a minimum
• Ensure accuracy of reserves and payments and manage lifecycle of claims
• Ensure adherence to Company Policies and Procedures
• Managing calls – both inbound and outbound as well as all other correspondence on claims
• Focus on Customer Satisfaction, rapport building, effective communication and timely resolution of Customer concerns
• Any other essential function that may occur from time to time as directed by the Supervisor

• Previous international Voice experience
• Should be familiar with MS Office
• Possesses necessary knowledge of business concepts to effectively perform the job
• Makes decisions in a timely manner; shows good judgment about when to make decisions independently and when to collect more information or involve others.
• Commits to achieving specific objectives and takes ownership for accomplishing them.
• Responsible for handling high volumes of transactions.
• Effectively balances quality, timeliness and productivity standards
• Result orientation
• Listening and comprehension skills
• Questioning and Reasoning Skills
• Customer Service focus and telephone etiquette
• Ability to multi task, prioritize and manage daily work activities

Executives-Customer Care Voice-Claims - FNOL – EXL Cape Town, Western Cape, South Africa

Join our dynamic team as a Customer Service Representative, where you'll be the frontline contact for policyholders in a fast-paced contact center environment. Your role involves processing billing transactions, addressing inquiries, and providing technical support with professionalism and precision. With strong communication and organizational skills, you'll deliver exceptional service experiences while contributing to a collaborative team environment. If you're committed to excellence and ready to thrive in a structured operations setting, this role is for you. Apply now to embark on a rewarding career journey with us.

• Be the frontline contact for policyholders in a fast-paced contact center environment.
• Process billing transactions, address inquiries, and provide technical support with professionalism and precision.
• Deliver exceptional service experiences while contributing to a collaborative team environment.
• Thrive in a structured operations setting and demonstrate commitment to excellence.

• Strong communication and organizational skills.

• Entry level

• Full-time

• Other

• Business Consulting and Services