187 Customer Service Representative jobs in Cape Town

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Join to apply for the CUSTOMER SERVICE REPRESENTATIVE role at Family Dollar

Store Family Dollar

Family Dollar is seeking motivated individuals to support our Stores as we provide essential products at great values to the communities we serve.

General Summary

As a Family Dollar Customer Service Representative you will be responsible for providing exceptional service to our customers. Key priorities include greeting customers, assisting them with selection of merchandise, completing transactions, and answering questions regarding the store and merchandise.

Principle Duties And Responsibilities

• Provides customer engagement in positive and approachable manner.
• Assists in maintaining a clean, well-stocked store for customers during their shopping experience.
• Helps in the unloading of merchandise from delivery trucks, organizes merchandise, and transports merchandise from stockroom to sales floor.
• Independently stocks shelves and recovers merchandise in the store.
• Accurately handles customer funds and processes transactions using the POS system.
• Remains constantly aware of customer activity to ensure a safe and secure shopping environment.
• Performs all other duties as assigned in order to maintain an effective and profitable store operation.
  
  

• Seniority level Entry level

• Employment type Full-time

• Job function Other
• Industries Retail

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Salary – Minimum 7500 per Month Plus Medical & Pension.
Location – Waterfront Cape Town.
Working Pattern – 40 Hours per week between Monday to Sunday (you would need to be fully flexible between these days). Hours will differ depending on campaign opening times.
Contract Type – Permanent

Your working life is how you spend a large proportion of your time. Why not spend it realizing your potential? At Foundever , we focus on you and, with your drive, look to create your best moments .

We have launched our first site in Cape Town and would love for you to be the founders of the original South African teams.

With a customer service career at Foundever, you will continue to learn life-long skills through our top-notch paid training programmes, allowing you to develop and strive up the career ladder. As the founders in our new site, the opportunity for growth and progression will be even greater.

If you would like to have the opportunity to work with our varied and well-known brands, be part of a brilliant and supportive culture that makes a positive impact in the communities where it operates, have a balanced work-life pattern, and competitive salary, we want to hear from you.

We work with a number of well-known clients and we are looking for someone special who would like to deliver amazing customer service in a bustling contact centre. If you get a buzz from helping people find solutions and are naturally engaging, then this is the job for you.

We will provide you with the training and support for you to develop the skills in providing solutions to customers’ concerns, engaging with your customers, and solving their issues.

You will receive regular coaching and training, not only assisting you to achieve in your current role but also in preparing you for your next step within the organisation.

Once you have completed our full induction and training experience, you will be responsible for representing one of our many clients in handling calls which is made up of:

• Listening to customer concerns and providing information, answers, or responses.
• Obtaining and correctly capturing customer information.
• Reviewing and making changes to customer accounts where applicable.
• Keeping records of customer interactions.
• Ensuring customer satisfaction.

To join our team we are looking for people with a minimum of 1 year experience working in a BPO Contact Centre undertaking a customer service role. We ask that you have a passion for helping people and are able to talk on the phone.

• Good communication skills : the ability to clearly and effectively communicate with customers over the phone.
• Empathy : the ability to understand and relate to the customer's perspective.
• Patience : the ability to remain calm and composed.
• Adaptability : the ability to handle a wide variety of customer interactions and adjust communication style as necessary.
• Positive attitude : the ability to remain positive and upbeat even during difficult customer interactions.
• Advantageous : Knowledge of customer service best practices and call centre technology.
• Education : Minimum Grade 12.
• Background : A clear criminal background and credit check.

.and you are attracted to pushing yourself to a rewarding career, then please apply now and our Recruitment Team will be more than happy to speak with you.

We look forward to receiving your application!

Salary – Minimum 7500 per Month Plus Medical & Pension.
Location – Waterfront Cape Town.
Working Pattern – 40 Hours per week between Monday to Sunday (you would need to be fully flexible between these days). Hours will differ dependant on campaign opening times.
Contract Type – Permanent

Your working life is how you spend a large proportion of your time. Why not spend it realising your potential? At Foundever we focus on you and, with your drive, look to create your best moments.

We have launched our first site in Cape Town and would love for you to be the founders of the original South African teams.

With a customer service career at Foundever, you will continue to learn life-long skills through our top-notch paid training programmes, allowing you to develop and strive up the career ladder. As the founders in our new site, the opportunity for growth and progression will be even greater.

If you would like to have the opportunity to work with our varied and well-known brands, be part of a brilliant and supportive culture that makes a positive impact in the communities where it operates, have a balanced work-life pattern and competitive salary, we want to hear from you.

We work with a number of well-known clients and we are looking for someone special who would like to deliver amazing customer service in a bustling contact centre. If you get a buzz from helping people find solutions and are naturally engaging, then this is the job for you.

We will provide you with the training and support for you to develop the skills in providing solutions to customers’ concerns, engaging with your customers, and solving their issues.

You will receive regular coaching and training, not only assisting you to achieve in your current role but also in preparing you for your next step within the organisation.

Once you have completed our full induction and training experience, you will be responsible for representing one of our many clients in handling calls, which is made up of:

• Listening to customer concerns and providing information, answers, or responses.
• Obtaining and correctly capturing customer information.
• Reviewing and making changes to customer accounts where applicable.
• Keeping records of customer interactions.

To join our team, we are looking for people with a minimum of 1 year experience working in a BPO Contact Centre undertaking a customer service role. We ask that you have a passion for helping people and are able to talk on the phone.

• Good communication skills: the ability to clearly and effectively communicate with customers over the phone.

• Empathy: the ability to understand and relate to the customer's perspective.

• Patience: the ability to remain calm and composed.

• Adaptability: the ability to handle a wide variety of customer interactions and adjust communication style as necessary.

• Positive attitude: the ability to remain positive and upbeat even during difficult customer interactions.

• Advantageous: Knowledge of customer service best practices and call centre technology.

• Background: A clear criminal background and credit check.

.and you are attracted to pushing yourself to a rewarding career, then please apply now and our Recruitment Team will be more than happy to speak with you.

We look forward to receiving your application!

Customer Service Representative (UK Support) – Cape Town

• R15,000/month + discretionary bonus
• Bloubergstrand - Big Bay (soon)
• 20 days leave + public holidays (UK bank holidays)
• Medical Aid cover planned

Love solving problems and making customers smile?

Join our client’s team – one of the UK’s fastest-growing LED lighting companies – as they build a brand-new customer service hub in Cape Town.

They’re not your average e-commerce company. They believe great service beats everything. And we’re bringing that belief to South Africa, where you can grow your career from the ground up.

What you will do

Working closely with our clients' UK-based team in Manchester, you’ll be part of a friendly and focused customer service squad that handles:

• Calls and email queries from UK customers
• Order issues: missing items, parcel redirection, returns
• Stock availability and product questions
• Fast, professional, right-first-time problem-solving

You’ll be a key voice of their brand, and your work will directly impact customer satisfaction and loyalty.

What we’re looking for

• Grade 12 qualification
• 2+ years of customer service experience within the e-commerce space
• Strong English communication skills (written & spoken)
• A friendly, can-do attitude and love for customer service
• Ability to multitask and stay calm under pressure
• Attention to detail and a proactive approach
• Own reliable transport is a bonus

Tech Support Customer Service Representative

We have an exciting opportunity for Customer Service Representatives to join a dynamic team of tech experts focused on redefining superior customer service in the telecommunications sector.

This role is focused on providing professional inbound technical support for resolving technical customer queries with the goal of first call resolution and end-to-end service delivery.

Salary
Great base salary and incentives with potential earnings of up to R 9000 per month

Key Responsibilities

1. Identify and respond to the customers’ needs with helpful solutions, delivering a high-quality service.
2. Apply empathy and patience when dealing with irate customers.
3. Apply excellent listening skills and probing techniques to establish relevant information to resolve the query.
4. Ensure customer call backs to provide an update on the progress of the query.
5. Ensure first call resolution on customer queries.
6. Strive for excellence with every interaction.
7. Passion for customer service & must enjoy problem solving & exceeding customer expectations.
8. Experience dealing with customer complaints.
9. At least 1 year experience in customer services, preferably in a call center.
10. At least 6 months technical support experience.
11. Matric.

Working Hours

• 06h00 – 22h00 Monday to Sunday on rotational shifts.
• Address: 122 St Georges Mall Newspaper House, 2nd Floor, Cape Town.

What you can expect

• Value-driven company with a culture that focuses on “People Come First.”
• Theoretical & practical world-class training to ensure you can apply what you have learned.
• Extensive support during incubation to ensure high levels of success in our dynamic operation.
• Long-term growth opportunities.

Communication, Customer Service, Tech Support, Technical Services, Technical Support, Business Process Outsourcing (BPO), Customer Services, Information Technology (IT).

Our client offers a dynamic environment within a global community of passionate individuals. They are dedicated to making a meaningful impact on behalf of the world's most exciting brands. With a focus on innovation and collaboration, joining their team promises opportunities for personal and professional growth while contributing to impactful work on a global scale.

• Full training
• Night shift allowance when applicable
• Customized incentive program
• Free medical aid for the main member
• Group life cover
• Fantastic employee assistance program (EAP)
• Subsidized transport within a radius of 35km
• Performance incentives monthly

• Full training
• Night shift allowance when applicable
• Customized incentive program
• Free medical aid for the main member
• Group life cover
• Fantastic employee assistance program (EAP)
• Subsidized transport within a radius of 35km
• Performance incentives monthly

Working hours are rotational within a 24/7 environment, working Monday – Sunday, 5 days on and 2 days off.

• German fluent
• English fluent
• High school qualification
• Permission to work in South Africa

They are a global community of passionate, fun-loving people who thrive on making a difference on behalf of the world's most exciting brands. They thrive on making a difference in the lives of people and businesses. They bring passionate, fun-loving people together and give them the freedom and tools they need to look after their clients’ customers as if they were their own. Every employee brings humanity and empathy to their work. For their clients, that makes a tangible and valuable difference to the brands and their businesses. Their environment is a great place to grow. They promote creative, agile thinkers who strive to enjoy every day at work. They don’t rest until they find a better, smarter, more human way.

• “Fun, yet stressful working environment”
• “Pays good and offers stability”
• “Fun place to work”
• “Fun workplace and healthy working environment”

• HR Services, Recruitment & Selection

Our client offers a dynamic environment within a global community of passionate individuals. They are dedicated to making a meaningful impact on behalf of the world's most exciting brands. With a focus on innovation and collaboration, joining their team promises opportunities for personal and professional growth while contributing to impactful work on a global scale.

• Full training
• Night shift allowance when applicable
• Customized incentive program
• Free medical aid for the main member
• Group life cover
• Fantastic employee assistance program (EAP)
• Subsidized transport within a radius of 35km
• Performance incentives monthly

Salary: R18 269 plus

Benefits:

• Full training
• Night shift allowance when applicable
• Customized incentive program
• Free medical aid for the main member
• Group life cover
• Fantastic employee assistance program (EAP)
• Subsidized transport within a radius of 35km
• Performance incentives monthly

Working hours are rotational within a 24/7 environment, working Monday – Sunday, 5 days on and 2 days off.

• German fluent
• English fluent
• High school qualification
• Permission to work in South Africa

They are a global community of passionate, fun-loving people who thrive on making a difference on behalf of the world's most exciting brands. They thrive on making a difference in the lives of people and businesses. They bring passionate, fun-loving people together and give them the freedom and tools they need to look after their clients’ customers as if they were their own.

Every employee brings humanity and empathy to their work. For their clients, that makes a tangible and valuable difference to the brands and their businesses. Their environment is a great place to grow. They promote creative, agile thinkers who strive to enjoy every day at work. They don’t rest until they find a better, smarter, more human way.

• “Fun, yet stressful working environment”
• “Pays good and offers stability”
• “Fun place to work”
• “Fun workplace and healthy working environment”

• HR Services, Recruitment & Selection

German-Speaking Customer Service Representative Location: Cape Town (Fully On-site) Salary: Up to R30,000 CTC per month (based on experience and language proficiency) Employment Type: Full-Time, Permanent Industry: BPO / Customer Support / Fashion Retail Start Date: 28 May 2025

Our client is a well-established Business Process Outsourcing (BPO) provider with a strong international footprint. Since 2006, they’ve built a reputation for delivering innovative, tech-driven customer support solutions across industries such as Financial Services, Telecommunications, Recruitment, and Health & Wellness. With multilingual capabilities and a dynamic team based in Cape Town, they pride themselves on offering customised, high-performance support to clients in the UK, US, and South Africa.

We are seeking German-speaking Customer Service Representatives to join a fast-paced, high-performing customer support team for a leading global fashion brand. This role involves delivering outstanding service, supporting a wide range of customer queries, and helping to create memorable brand experiences. If you’re fluent in German (B1-C2), solution-oriented, and passionate about helping others, this opportunity is for you.

• Work with a recognised international fashion brand

• Competitive earning potential up to R30,000 CTC based on experience and language proficiency

• Benefits include medical insurance, trauma support, and access to professional learning platforms

• Transport provided daily

• Collaborative, supportive team culture with career growth potential

Recruitment Process

Voice Assessment (to be completed in German)

Written Assessment

Psychometric Assessment

• Provide professional and empathetic support via email, calls, and chat

• Manage customer queries including orders, returns, and complaints

• Proactively engage with customers to resolve issues and enhance their experience

• Monitor new orders to prevent potential issues and support customers through the process

• Ensure accurate data capture and effective follow-up

• Share customer feedback with internal teams to improve service delivery

• Achieve daily productivity targets across communication channels

• Adhere to SOPs and maintain a high standard of service quality

• Consistently meet punctuality and attendance standards

• Maintain strong customer satisfaction ratings

Hard Skills

• Fluency in German (B1–C2 level) – read, write, and speak

• Basic English proficiency for internal use

• Previous experience in a customer support role is advantageous

Soft Skills

• Customer-centric mindset with a positive, solutions-focused attitude

• Calm and professional approach under pressure

• Strong communication and organisational skills

• Team player with a proactive mindset and attention to detail

• 9-hour shift (scheduled between 09:00 and 20:00)

• Monday to Saturday

• Rotational public holiday roster

• Transport provided

We have an exciting career opportunity for a Greek speaking Customer Service Representative  to join a prestigious airline brand in Cape Town, South Africa . This vital position requires an action-orientated, flexible problem-solver who will assist in resolving any customer facing problems. This is an amazing job  opportunity for a Greek  speaker looking to broaden their horizons, work for an exciting company and fall in love with South Africa. Join this multi-cultural work environment with colleagues from all over the world today!

Your key job  responsibilities as the Greek speaking Customer Service Representative  in Cape Town, South Africa :

Requirements for this Greek speaking Customer Service Representative job  in Cape Town, South Africa :

If you meet the above requirements for this Greek speaking Customer Service Representative job  in Cape Town, South Africa , we would like to hear from you!