214 Technical jobs in Bellville

Technical Specialist

Cape Town, Western Cape Helderberg Personnel cc

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Purpose of the role: The Technical Specialist role is to provide a single point of contact for end users to receive support within the organizations computing environment. The Technical Specialist will also troubleshoot problematic areas using either one of the following ways; via telephone, email or remote support. Requirements: 1-2 years experience with Windows 10, Windows 7/8 and MS Office 2003-2016. Experience supporting MacOS Configuring Microsoft Office applications/Basic troubleshooting in Word, Excel, and Outlook etc. Microsoft Office 365 experience with Outlook, OneDrive, Skype for business and SharePoint. Experience troubleshooting hardware issues and replacing hardware on both desktops and laptop computers. Experience installing/uninstalling software, patches, updates on Desktops and Laptops. Knowledge of networking hardware, cable, Wi-Fi, fibre, switches, routers, access points. Knowledge of WAN technology 3G, Diginet, ADSL, Satellite, etc. Knowledge of TCP/IP networks, troubleshooting, diagnostics, VPN troubleshooting, routing. Knowledge of printers: installing of network/USB printers, configuring scanning, sharing, physical setup and troubleshooting. Knowledge regarding, routers (logging into a router. basic configuration) Knowledge of anti-virus and virus removal. Correct loading & reloading procedures of computers, restoring of data, loading of drivers & software. Education and training: Grade 12 A N MCITP/MCTS/MCSA Other IT related certifications may be presented Personal attributes: Ability to work without supervision. Good communication skills Show Initiative. Ability to multi task. Good at problem solving. Customer Service/Customer relations. Ability to work in a team and support team members. Rise to the occasion when presented. Own car and valid drivers license. Main duties: Assist with the installation, configuration and on-going usability of desktop computers, peripheral equipment and software. The position responsibility requires independent analyses, communication and problem solving. Work is performed with little supervision and requires initiative and judgment. To Progress/close incidents to satisfactory conclusion on the incident system. Works with vendor support contacts to resolve technical problems. Ensure Desktop computers interconnect seamlessly with diverse systems. Work with procurement staff to purchase hardware and software. Other Duties as required. Working hours: Normal hours of Work will range from 8:00 to 17:00 Hours may vary and will require evening and weekend work as directed by the company needs
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Technical Support Specialist

Cape Town, Western Cape Precium

Posted 3 days ago

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Technical Support Specialist

What’s holding global brands back in South Africa isn’t demand. It’s friction. We’re changing that. If you're excited by complex challenges, care about doing things properly, and thrive in a fast-moving environment, this is a rare opportunity to do your best work.

The problem Precium is solving:

Global businesses want to grow across the continent but broken payment experiences, regulatory minefields, and infrastructure gaps get in the way.

Precium helps global brands reduce payment failures, navigate local regulations, and get paid, reliably and at scale.

We build payment infrastructure that reduces friction, increases revenue, and ensures compliance without compromising performance.

From reconciliation to payouts, we handle the complexity so our clients can operate with confidence.

Our clients include South Africa’s biggest enterprises and some of the world’s most recognisable consumer brands. We're backed by global investors like QED Investors, Partech, and SpeedInvest, and we’re building for scale, for depth, and for the long term.

We’re a team of builders who care about craft, rigour, and impact. We value the effort it takes to do hard things well and we’re excited by the opportunity to shape how the world does business in South Africa.

We give global brands the infrastructure, insight, and control they need to grow in South Africa.

The role

We're seeking a Technical Support Specialist to join our team and play a central role in providing exceptional support to our merchants after they go live on our platform. In this role, you will be responsible for resolving complex technical issues related to our payment platform, API integration, transaction flows, and platform monitoring. You will report to the Payment Operations Manager.

If you thrive in a fast-paced environment and excel at technical troubleshooting with a customer-focused approach, we want to hear from you.

Why this role matters:

As a Technical Support Specialist, you will be crucial in ensuring seamless merchant experiences and maintaining customer trust. Your work will directly impact merchant satisfaction and the smooth operation of our platform.

Why Precium

At Precium, ambition is expected. We believe this is what it takes to build something that lasts.

  • Partner with some of the world’s most ambitious merchants and orchestrators as they expand into South Africa.
  • Build from first principles whether you're designing a system, solving a client problem, or rewriting a process.
  • Join a team that values precision, curiosity, and discipline, and backs it up with high trust and high standards.
  • Competitive salary, ESOP, and benefits.

Who you are

You’re a sharp thinker and an even sharper doer. You care about the details, ask good questions, and enjoy learning as you go. You’re motivated by challenges, not discouraged by them. You like solving hard problems with other smart people. You don’t need hand-holding, but you value open feedback and being part of a strong, honest team.

The ideal candidate will possess:

  • Technical Troubleshooting – Ability to diagnose and resolve complex technical issues efficiently, especially related to APIs, integration, and transactions.
  • API Knowledge – Hands-on experience working with and troubleshooting RESTful APIs, using tools like Postman.
  • Coding Languages – Proficiency in multiple programming languages such as JavaScript, Python, or C# to troubleshoot code-level problems.
  • Incident Management – Experience managing and resolving platform incidents, including escalating issues to engineering teams.
  • Payments Industry Familiarity – Understanding of payment gateways, transaction processing, and related technologies.

Key responsibilities

  • Provide advanced technical support for API integration, Postman troubleshooting, and transaction processing.
  • Diagnose and troubleshoot integration issues between Precium's platform and merchant systems.
  • Monitor the platform to identify and address transaction failures and system performance issues.
  • Manage engineering escalations, collaborating closely with developers for timely solutions.
  • Assist with card data and vault migrations, ensuring smooth customer transitions.
  • Offer support and guidance as the escalation point for unresolved technical issues.
  • Document troubleshooting steps, solutions, and platform knowledge to enhance support processes.

Challenges you’ll need to solve

  • Tackle complex technical issues in a fast-paced environment where precision is key.
  • Serve as a knowledge resource and escalation point for internal and external stakeholders.
  • Balance multiple support priorities while maintaining a high standard of customer service.

How we work

At Precium we follow 5 guiding values. These values underpin our day-to-day, guide our decision making both externally and internally and describe who we are.

  • We spell Client with a capital C
  • We speak and seek truth and transparency
  • We are here to win the match together
  • We continuously level up
  • We take action

Job details

  • Cape Town based (Min 1 day in office)
  • Preferred start date: 1st June 2025
  • Role budget: Disclosed in intro call
  • Contractor or permanent: Permanent

This is a chance to do your best work and help lead Precium’s next chapter of growth as we shape how global merchants do business in South Africa.

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TECHNICAL SPECIALIST II

Cape Town, Western Cape Woolworths

Posted 18 days ago

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Job Description

Job category: FMCG, Retail, Wholesale and Supply Chain

Location: Cape Town

Contract: Permanent

Remuneration: Market Related

EE position: No

Introduction

To ensure the enablement and delivery of innovative technology based digital solutions in order to satisfy business and IT requirements. Operationalize world class services to ensure Woolworths business systems are operating cost effectively and efficiently.

Key Responsibilities
  • Ensure effective Stakeholder Management to reduce risk
    Communicate progress, status, events, planned activities and issues to all relevant parties.
    Communicate technical decisions, discoveries, practices, processes, knowledge and information.
  • Deliver New Technologies in support of business strategic objectives
    Conduct the necessary research and development to deliver innovative solutions in line with both IT and Business strategies.
    Test new technologies derived from approved business cases and manage implementation where appropriate, i.e., Software.
    Keep abreast of non-technical factors that have a direct bearing on technological decisions such as budget constraints and business objectives by establishing business contacts and doing appropriate fact finding to ensure delivery within Time, Scope and Budget.
    Understand and keep abreast of the Woolworths IT technical infrastructure by using the appropriate internal sources of information.
  • Maintain Technologies to enable operational stability
    Perform the administration of technical solutions according to the agreed plans and processes and propose continuous enhancements to these processes where applicable.
    Ensure set standards implemented and adhered in support of a healthy and stable environment.
    Maintain and analyze internal records of problem causes and resolutions, identify recurring problems and modify the resolution actions to prevent recurrence.
  • Provide thought leadership to ensure best delivery of industry practice
    Ensure that team members, management and other staff members working in related areas of technical concern are informed on all relevant technical decisions, discoveries, practices, processes, knowledge and information for effective delivery.
    Ensure that sustainability and impact of the administration of technical solutions are understood and taken into account when technical solutions are proposed.
  • Deliver Solutions and Support Complex and Diverse technologies and Platforms
    Be a subject matter expert of multiple technologies and platforms.
    Investigate and remediate complex problems directly and indirectly linked to your area of responsibility.
  • Manage tasks within a team to ensure effective and quality delivery
    Keep track of tasks and identify risks and challenges that could compromise delivery.
    Be an ambassador of the team and be capable of playing the role of liaison between customer, EUC and Infrastructure.
Minimum Requirements
  • Grade 12 and relevant degree/diploma (3 years)
  • 3 years relevant experience (preferable experienced broadly across multiple areas of IT)
Additional Criteria
  • Thorough knowledge of Woolworths business systems
  • Extensive knowledge of all mainstream IT technologies
  • Ability to apply emerging technologies to business solutions
  • Thorough working knowledge of technologies used at Woolworths
  • Knowledge of Woolworths IT landscape, including systemic understanding of key business linkages and dependencies
  • Is aware of and responsive to internal and external events and influences on the technical landscape
  • Looks beyond symptoms to uncover root causes of problems to be solved
  • Demonstrates a results-oriented mindset in planning and implementing activities/projects
  • Monitors and tracks progress to ensure delivery of all planned commitments, and keeps the appropriate people informed
  • Listens attentively and checks understanding of the message being received
  • Prepares clear, well-structured presentations using a variety of tools and techniques
  • Discusses issues and exchanges information with partners to identify areas of mutual interest and benefit
  • Genuinely cultivates personal bonds with colleagues in order to enhance performance throughout the organisation
  • Anticipates change and continuously remains prepared for change
  • Demonstrates resourcefulness in acquiring necessary knowledge, skills and competencies to adapt to change
  • Hands-on technology experience (including, but not limited to)
  • Anti-virus
  • Mobile Computers (traditionally known as Scanners)
  • Point of Sale
  • Printing
  • Digital eco-system
  • Connectivity
  • End User Devices
  • Shared Applications
  • Relevant business/retail knowledge
  • Communicating, reporting and influencing
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Regional Technical Support Specialist

Cape Town, Western Cape The Recruitment Guy

Posted 4 days ago

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Job Description

Title: Regional Technical Support Specialist

Area: Cape Town (incl. WC Region)

Industry: Capital Equipment (Sales & Rental-Hire)

Ref No.: TRG 2342

Salary: Market related TBC (avail/neg)

Start Date: ASAP

Type: Permanent

An experienced REGIONAL TECHNICAL SUPPORT SPECIALIST is required for permanent employment based in Cape Town (Western Cape region).

  • To be the technical specialist for all types of machines and equipment across all machine types and brands in a designated region.
  • To provide specialist technical mentorship, support, and assistance to customers, field service technicians and workshop staff in the region.
  • To identify technical shortfalls in resource capability and report on these shortfalls to the operational management.
  • To ensure that the quality of the machines, the work done by the technicians, and the processes followed are in line with company standards.
  • To provide mentorship and practical experience to any apprentice allocated to the tech, and to keep record of all tasks completed required by the apprentice training program.
  • Reports to the RGM with a dotted line to National Technical Manager
  • Not assigned to do PDIs, breakdowns, or service and maintenance tasks

DUTIES & RESPONSIBILITIES:

Regional, on-site support

  • Travel to sites within the region to support technicians with troubleshooting
  • Travel to sites within the region to support customers & technicians with repair and quality assessments
  • Travels to sites within the region to assist the local technician with difficult and challenging repairs on rental and customer units where necessary

Training and development

  • Establish & maintain a safe work environment
  • Transfer product knowledge and technical skills to the regional technicians
  • Mentor technicians in resolving complicated faults
  • Mentor technicians and cultivate positive attitudes to excel in the quality of their workmanship
  • Create an environment in the region where the technicians are constantly learning and sharing their learnings and methodologies
  • Compare the quality of work of each technician to the standard and report on the failing technicians for management to intervene
  • Verify the quality of PDIs and paperwork submitted by the technicians, and provide mentorship where the standard is not maintained
  • Identity technicians that are motivated to grow and learn, and report to the RGM and NTM
  • Identify technicians that do not adhere to the standard and processes and report to the RGM and NTM

Technical quality improvements

  • Make technical recommendations where incorrect methodology is applied when doing repairs
  • Initiate mentoring sessions to impact and explore the recommendations with the regional technicians
  • Ensure that service and repairs are carried out as per national quality standards
  • Make technical recommendations for critical spare parts to be held in stock
  • Identify suppliers that contribute positively to the growth of the business
  • Understand the challenges the technicians are experiencing in their line of duty and submit recommendations to the RGM where possible, implement measure to assist the technician to enable him to complete his job requirements
  • Observe technicians completing tasks in the workshop and in the field and recommend further training
  • Perform QC as required to ensure OEM standards are upheld

Telephonic support & assistance

  • Attend to incoming requests from customers and technicians in a courteous manner
  • Assist technicians telephonically and remotely to diagnose and repair rental and customer units
  • Perform post resolution follow ups with technicians

Fault analysis

  • Analyze and identify faults on complicated repairs
  • Analyze whether repairs are warranty related and advise accordingly
  • Liaise with overseas manufactures in the event of complicated trouble shooting analysis
  • Ensure that a repository system is developed for fault recording
  • Analyze trends for ways to prevent future problems/breakdowns

EDUCATION, QUALIFICATION, EXPERIENCE & SKILLS:

  • Matric /Grade 12
  • Millwright or Auto Electrician Trade Qualification
  • Min 5 years as a Technician (Maintenance and repairs on MEWPs, telehandlers or related equipment) +
  • Min 5 years in Field Servic e (Technical field services, maintenance and repairs) +
  • Min 3 years in Customer Service (Successfully guided and advised internal and external customers on technical services, maintenance and repairs)

SKILLS:

  • Technical minded
  • Trouble shooting analysis
  • Problem solving
  • Clear understanding of safety management and risk assessment
  • A sound understanding of machinery hydraulics, engine mechanics, electrical, electronics and technical schematics
  • Aerial work platforms (scissor lifts, boom lifts)
  • Forklifts (electric, diesel, counterbalance)
  • Telehandlers
  • Cherry pickers and cranes (where applicable)
  • All terrain and industrial lifting equipment

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#WesternCape

#RentalHire

#CapitalEquipment

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#FieldService

#Millwright

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#MaterialHandling

#Training

APPLICATION INSTRUCTIONS

  • We will ONLY consider applications from suitably experienced candidates that meet the requirements of this vacancy.
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Technical Sales Specialist

Cape Town, Western Cape Lasec SA

Posted 18 days ago

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Direct message the job poster from Lasec Group

Lasec SA is looking to recruit a dynamic individual to join our team as a Technical Sales Specialist for our Laboratory Information Management Systems (LIMS) offering.

This position will be based at our Cape Town head office and will include engagement with key customers locally throughout South Africa as well as in the rest of Africa.

The focus will be on building and supporting our newly established LIMS business, partnering with LabVantage Solutions.

This position includes building a sales pipeline of projects, performing product demonstrations alongside the LabVantage team (on-site, remote, and via trade shows), attending conference calls and client meetings, and generally supporting the sales team to introduce the product line.

The ideal candidate will also be able to implement, or assist with implementing, the LIMS solution.

Requirements that must be met:

  • Bachelor of Science.
  • Preference for candidate with experience installing or using LIMS solutions, so as to facilitate communication and understanding when dealing directly with prospective clients.
  • A good understanding and working knowledge of Microsoft Word, Excel and Outlook.
  • Excellent communication skills both verbal and written in English which is the primary business language.
  • Self-driven, with a strong work ethic and high attention to detail.
  • Must be confident employing proactive sales outreach strategies, including cold calling and cold emailing, to engage potential clients.
  • Willing to travel to conduct lab audits, onsite demonstrations, and attend trade shows.
  • Technical background and a desire to expand current technical knowledge in areas such as Java, Java Scripting, HTML, DHTML, and JSP’s would be advantageous.

Summary of duties and responsibilities:

  • Lead business development efforts by collaborating with sales, marketing, and product teams to identify potential LIMS clients and build a strong pipeline of qualified leads.
  • Conduct discovery calls and/or in-person meetings with prospective clients to gather detailed information necessary for crafting tailored LIMS proposals that align with their unique needs and objectives.
  • Assist the Sales team in fulfilling qualified lab audits, demo requests (on-site and remote), and pre-demo strategy sessions for all LIMS prospects/opportunities.
  • Create and maintain standard demonstrations for LIMS target market sectors alongside the LabVantage team.
  • Work closely with sales team and LabVantage on completion of quotations and offers to suit client requirements and/or tender specifications.
  • Continually enhance technical knowledge, to facilitate demo creation and maintenance, and interaction with prospective client IT organizations.
  • Contribute to new LIMS implementations to help ensure that the solution proposed during the sales process is the one delivered.
  • Attend trade shows as needed in the capacity of an attendee, exhibitor, and / or presenter.

Remuneration will be discussed at final interview stage.

Should you wish to apply for the position please email your CV and motivation to

The closing date for applications is 16:00 on Monday, 09 June 2025.

The Company reserves the right not to make an appointment should no suitable candidates apply.

Seniority level
  • Seniority level Not Applicable
Employment type
  • Employment type Full-time
Job function
  • Job function Sales and Business Development

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Technical SEO Specialist

Cape Town, Western Cape The Legends Agency

Posted 2 days ago

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Job Description

The Business:

Effer Ventures is an operationally-heavy investment business. The group is currently focused on rolling up staffing and recruitment businesses in the UK as well as a leading Employer of Record and recruitment business in South Africa. The model is to drive digitalisation and operational efficiency across the business, leading to an economies-of-scale-driven growth for each of the operating companies. We are looking to grow and scale both organically within these operating companies and through further acquisitions.

The Role:

This role is focused on driving organic growth and improving website performance through advanced technical SEO, strategic content optimisation and data-driven conversion rate optimisation (CRO). You will be responsible for conducting technical audits, resolving on-site SEO issues, managing key SEO tools and plugins (especially within WordPress) and improving site speed and user experience. You'll also lead keyword strategy, optimise existing content and support CRO efforts through behavioural analysis and A/B testing. The ideal candidate has a solid foundation in SEO and web development, a proactive mindset and a passion for continual improvement across technical and content-focused initiatives.

The responsibilities of this role include:

Content Optimisation & Keyword Strategy
  • Conduct keyword research aligned with business goals and user intent.

  • Provide prioritised keyword lists and ensure all content is fully optimised.
  • Audit existing content for SEO performance and implement on-page improvements (e.g., titles, meta descriptions, headings, internal linking).
  • Maintain a content roadmap balancing new content creation with the optimisation of existing assets.
Technical SEO & Site Health
  • Conduct regular technical SEO audits focusing on crawlability, indexation, site speed, and mobile usability.
  • Address and resolve issues related to Core Web Vitals, mobile-first indexing, broken links, redirects, and canonicalization.
  • Manage and optimise XML sitemaps, robots.txt files, hreflang tags, and schema markup.
  • Implement and configure SEO plugins (e.g., Yoast, RankMath), caching solutions, and CDN setups on WordPress.
  • Troubleshoot PHP, HTML, and JavaScript issues affecting SEO performance.

Site Performance & Conversion Rate Optimisation (CRO)
  • Analyse user behaviour using tools like GA4, Hotjar, or Microsoft Clarity to identify friction points in the conversion funnel.
  • Conduct or support A/B testing initiatives tied to SEO traffic and on-site conversion improvements (e.g., CTA wording, page layout).
  • Monitor key on-page engagement metrics (bounce rate, time on page, conversion rate) and suggest iterative site improvements.
  • Optimise site architecture and mobile design to enhance user experience and support SEO best practices.
Qualifications and Experience:
  • Minimum of 2 years of hands-on SEO experience, with at least 1 year focused on technical SEO for WordPress sites.
  • Demonstrated ability to identify and resolve technical SEO issues such as site speed, crawl errors, and Core Web Vitals.
  • Proficient in using SEO and analytics tools: Google Search Console, GA4, Screaming Frog, Ahrefs, SEMrush, etc.
  • Skilled in implementing tracking, managing SEO metrics and creating detailed monthly and quarterly reports.
  • Experience in conversion rate optimisation, including A/B testing, funnel analysis, and UX best practices.
  • Ability to read and debug HTML, CSS, JavaScript, and PHP for SEO fixes.
Skills and Characteristics
  • Strong analytical mindset with a data-driven approach to problem-solving and decision-making.
  • Excellent communication skills, capable of translating complex technical findings into actionable recommendations.
  • Proactive and adaptable: keeps up to date with algorithm changes and adjusts strategy accordingly.
  • Highly organised with a focus on roadmapping and executing technical, content, and CRO initiatives.

Preferred skills include:

  • Experience with advanced schema (e.g., FAQ, HowTo).

  • Familiarity with CDNs (e.g., Cloudflare) and caching tools (e.g., WP Rocket).

  • Understanding of international SEO and multi-region setups.

  • Basic knowledge of server-side SEO (Nginx/Apache).

  • Exposure to additional CMS platforms (e.g., Shopify, Drupal).

  • Relevant SEO or analytics certifications.

Compensation and Incentives:

Base Salary:

  • Monthly base salary: R22,000.00 - R25,000.00 based on experience.

Incentives:

  • Quarterly Bonus Scheme

  • Subsidised medical aid after one year of employment

  • Coffee, tea, fruit and breakfast in office

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Technical distributions specialist

Camps Bay, Western Cape Career Custodians

Posted 10 days ago

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Job Description

SUMMARY

The Technical & Distribution Specialist is responsible for the technical implementation of all distribution streams, including rate codes, promotions and room plan setups in-line with strategic business decisions. This position works at a high level of accuracy and analytics, and will work close with Sales & Marketing, as well as Reservations and the Group Revenue Manager.

The Technical & Distribution Specialist is also responsible for providing insight into analytics that will affect business revenue strategies. This position is responsible for ensuring they understand all tasks assigned to the team, and educating non-technical employees on new rates, promotions and changes to channels.

Competencies

Generic Competencies: attention to detail and organizational skills; Personal Effectiveness; Communication; Cognition/Thinking.

Unique Competencies: Analytical analysis of technical streams, industry rates and room revenue analytics. 

DUTIES AND RESPONSIBILITIES

Operations

  • Maintain Technical and PMS integrity
  • Maintain knowledge of special/rates/offers/promotions for all market segments
  • Ensure channel management systems and rate training of team members
  • Resolve any rate parity issues raised by suppliers
  • Maintain knowledge of PMS and channel management systems.
  • Ensure PMS technical data is maintained and old info cleaned up.
  • Ensure factual data is maintained on integrated channels and platforms, including B2B, B2C and. brand channels.
  • Ensure own brand websites are factually maintained, including text and photos
  • Booking Button functionality and user interface effective

Administration

  • Ensure all rooms statistics reports including sales reports are accurate and consistent
  • Implement rate strategy of new properties
  • Guide & assist the distribution team in their weekly and monthly reporting.
  • Sign off commissions via OTAs before it is submitted to the accounts team.

REVIEW CRITERIA:

  • Rate parity maintained
  • Product & Technical knowledge
  • Weekly reports
  • Meeting deadlines
  • Implementation of new systems
  • Technical & Distribution projects

Ready to Join? If you're ready to take your career to new heights and be part of something truly special, we want to hear from you! Apply now or send your resume to

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IT Technical Support

Cape Town, Western Cape Paracon - Gauteng

Posted 4 days ago

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Job Description

Job Purpose

The main purpose of this role is to provide client support by resolving requests and incidents to ensure optimal infrastructure functionality. This is a 1st line support role.

Key Responsibilities

  1. Process client requests and resolve incidents swiftly
  2. Ensure hardware, desktop, network, app and connectivity functionality
  3. Collaborate with third party service providers to resolve technical issues
  4. Maintain functional network and infrastructure knowledge
  5. Perform network and infrastructure maintenance
  6. Ensure ticket closure is resolved timeously
  7. Achieve optimal BSC performance
  8. Ensure client satisfaction

Technical Skills

  1. Technical and product knowledge; hardware and software
  2. Proficiency in Office 365 and servicing certificates
  3. Knowledge and experience with third party service provider products
  4. Understanding of network connections and functionality
  5. Strong interpersonal skills
  6. Effective communication skills
  7. Ability to build relationships
  8. 2 - 3 years of support experience
  9. Any IT related experience
  10. Extensive experience in hardware, application, and software understanding
Desired Experience & Qualification
  1. Process driven
  2. Resilience
  3. Learning potential
  4. Strategic insight
  5. Relationship building
Package & Remuneration

This is a permanent role onsite.

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Technical Support Consultant

Cape Town, Western Cape Stock2Shop

Posted 11 days ago

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Job Description

Join to apply for the Technical Support Consultant role at Stock2Shop

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We are looking for Technical Support Consultants. If you are interested in learning about programming and software or are a technical whizz, then this is the perfect role for you.

You will be surrounded by like-minded team members on the same trajectory. While providing our clients with technical support and guidance regarding their integrations, you will be given the opportunity to learn from developers and programmers with many years of experience.

In order to fulfill the position of Technical Support Consultant, you will need to be technically capable, be able to focus on the details and be practical.

Skills Required

  • Reading & Writing SQL
  • Understand REST API (Postman)
  • Understand SOAP (SoapUI)
  • Understand CSV file format
  • Understand JSON data format
  • Understand XML data format
  • Understand FTP communication protocol
  • Freshdesk (or equivalent) Ticketing system

Roles & Responsibilities

  • Understanding customer requirements and transforming this into technical configuration
  • Navigating client ERP / Accounting system databases
  • Data mapping between various systems using SQL (ERP / Accounting system => Stock2Shop)
  • Modeling of e-commerce products from flat data structure
  • Making assumptions on how to best map product data
  • Supporting client requests relating to ERP / Accounting system requests

Bonus

  • Knowledge of Github (version control)
  • Basic understanding of Python or any other programming language
  • Basic knowledge of accounting principles

What you will learn

  • How to use version control (GIT)
  • Learn to read basic code snippets
  • Data modeling concepts
  • eCommerce & eCommerce platforms
  • Supply chain concepts
  • System integration

In order to succeed in this role, you will require the following soft skills and competencies:

Communication

Technical Support Consultants must be able to communicate technical issues to colleagues and customers with a variety of backgrounds, which means they need to be able to explain the issues and fixes in a way that is equally understood by the tech guru and the tech-challenged user. They also need to be good listeners, carefully listening to the user’s concern, and solving his or her problem.

Flexibility

Able to work independently, manage time efficiently, Prioritization, Quickly learn new technologies, Team player, Virtual working capabilities, Willingness to explore new technologies.

Patience

Attention to detail, High level of concentration and commitment, Interact with a wide range of customers and technical issues, Listening, Maintain customer relationships, outstanding customer service.

Problem-Solving

Problem-solving is what a good Technical Support Consultants excels in. He or she has to carefully listen to the user’s concerns, figure out exactly what the problem is, and come up with a plan for resolving the issue. This often involves creative problem-solving strategies.

The Particulars Of The Roles Are

  • Employment: Full-time
  • Job Functions: Support, Ticketing, System Integration
  • Location: On-site (Hout Bay, Cape Town)

We offer a competitive market-related salary based on qualifications and experience. All training on our software will be provided.

Seniority level
  • Seniority level Entry level
Employment type
  • Employment type Full-time
Job function
  • Job function Information Technology
  • Industries Software Development

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Technical Support Analyst

Stellenbosch, Western Cape Network Recruitment

Posted 3 days ago

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Job Description

What Youll Be Doing:
  • Deliver first- and second-line support for in-house developed applications and core infrastructure
  • Troubleshoot issues within Microsoft Azure environments (e.g., AAD, VMs, and storage accounts)
  • Perform day-to-day server support and maintenance
  • Log and resolve service requests through a structured ticketing system
  • Provide clear, helpful technical support via Teams or telephone
  • Explain complex technical issues in a user-friendly manner
  • Meet agreed Service Level Agreements (SLAs) for incident resolution
  • Work closely with internal technical teams to escalate and resolve complex issues
  • Maintain documentation and contribute to internal knowledge sharing

What Youll Bring:

  • 2+ years experience in an IT support or technical operations role
  • Proficiency in Microsoft Azure services and Windows Server environments
  • Solid understanding of networking basics: DNS, DHCP, VPNs, IP addressing, and firewalls
  • Troubleshooting skills for connectivity and infrastructure issues
  • Basic PowerShell scripting experience for automation and diagnostics
  • Familiarity with ticketing systems (e.g., Jira)
  • Excellent communication and customer service skills
  • Ability to juggle multiple support requests while staying organized
  • Experience working in a small, agile IT team environment
  • Exposure to monitoring or remote support tools

Dont miss out on this opportunity and apply today.
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