What Jobs are available for IT Support Staff in Bellville?

Responsibilities:

• Ensure that all details are in line with policy rules.

• Refer to marketers and/or broker if it is established that the policy details are not correct, or

an endorsement is required.

• Activate and load policies.

• Ensure clients receive the amended or new contracts timeously and that all details are

• correct.

• Assist client with queries once policy has been issued, e.g. regarding premiums, debit orders

and general policy wording issues

• Keep up to date with the various insurance products and product wording.

• Deal with queries timeously followed by written communication.

• Amend policies where new items are added or changed.

• Keep client fsp profile updated.

• Ensure all relevant correspondence sent to client/sub broker.

• Update electronic file with schedule and any other relevant documents.

• New business. Get all the required information and quote at different insurance companies.

• Ensure professional client service relations with various clients & sub brokers.

• Do amendments on current policies, either on various systems or inform the insurer of

changes

• Review amended schedules received from insurers before sending to client/sub broker.

• Attending to daily incoming calls and emails.

• Send confirmations/border letters/tax certificates to clients or sub brokers.

• Develop relationships with clients and use the opportunity to "upsell" other products.

• Prepare renewals and look up vehicle values where possible.

• Post welcome packs for new policies, where needed.

• Deal with Sub broker/client queries.

• Ensure professional client service relations with various clients & brokers.

Office-based position, Mondays – Fridays from 08h00 – 17h00.

Qualifications: Must have Matric, Class of Business and Regulatory Examination for Representatives Certification.

Send your CV to

Company Description

Disruptive IT (PTY) LTD is a 100% black female owned and managed company with a new-age mindset focused on shaking up the norm around IT. With founding members possessing 15 years of experience in IT and Finance, Disruptive IT leverages this expertise to empower clients with innovative and cost-effective approaches. Our mission is to enable a business advantage for our customers by helping them thrive in the digital era. Through our disruptive methodology, we provide a creative approach to everyday issues, ensuring businesses achieve exceptional capabilities and a competitive edge.

Role Description

This is a full-time on-site role for a Desktop Support Technician located in Bellville. The Desktop Support Technician will be responsible for providing technical support for desktop computers and printers, troubleshooting, and carrying out computer repairs. Day-to-day tasks will include solving technical issues, supporting hardware and software installations, and ensuring smooth and efficient operation of IT systems.

All interested applicants must be available immediately.

All interested applicants must have a clear criminal record.

All interested applicants must have a valid drivers license and reliable vehicle.

Qualifications

• Proficiency in Desktop Computers and Computer Repair
• Strong Technical Support and Troubleshooting skills
• Experience in Printer Support
• Good communication and interpersonal skills
• Ability to work independently and handle multiple tasks
• Relevant certifications (e.g., CompTIA A+, Microsoft Certified IT Professional) are a plus
• Previous experience in a similar role preferred

Job Title:
Product Support Specialist

Salary:
R35k – R45k CTC

Area:
Durbanville, Cape Town

Type:
Hybrid

Join a leading provider of export management software that helps South African exporters move goods seamlessly across borders. Our client's platform is trusted by businesses nationwide to simplify compliance, streamline processes, and keep trade running smoothly. They're growing fast and need a dedicated Product Specialist to strengthen their support team.

This role is perfect for someone who loves solving problems, supporting users, and improving how systems are used day-to-day. You'll be the first point of contact for clients, ensuring they get the most out of the software while also working closely with developers, QA, and product teams to make continuous improvements.

Responsibilities

• Provide first-line support to exporter clients, troubleshooting issues via email, phone, chat, or on-site visits
• Manage helpdesk tickets and ensure timely resolutions, escalating complex issues where needed
• Deliver training to new and existing users, supporting onboarding and refresher sessions (including occasional travel)
• Keep user guides, SOPs, and knowledge bases up to date
• Test and provide feedback on new releases, helping shape software improvements
• Support compliance and audit requirements by maintaining accurate processes and documentation
• Assist with installations, upgrades, and software deployments

Requirements

• 3+ years' experience in software or application support (logistics/export systems highly beneficial)
• Diploma or certificate in IT, Logistics, Supply Chain, or a related field
• Experience with helpdesk/ticketing platforms such as Jira or Freshdesk
• Strong communication, problem-solving, and time-management skills
• Ability to manage multiple tasks in a fast-paced environment
• Basic SQL knowledge would be an advantage
• Familiarity with export or compliance processes is a plus (training provided)
• Willingness to travel when needed for client training

Why Join?

At this company, you'll be part of a collaborative team that values initiative, innovation, and customer service. You'll gain exposure to both technology and international trade, making this an excellent opportunity to grow your career in a specialist niche.

If you're ready to step into a role where your support and problem-solving skills directly help businesses succeed in export, we'd love to hear from you. Apply today.

ABOUT THE JOB

The main purpose of this role is to be the technical hero that keeps our organization running smoothly As a Systems Support Agent, you will provide responsive and courteous technical support to end-users, ensuring their productivity and enhancing their overall experience with technology. You will diagnose and resolve system-related issues, assist users with troubleshooting, manage user access and licenses, and proactively monitor systems to ensure high availability and performance. This role is perfect for someone who thrives on solving technical challenges while providing exceptional customer service to internal users.

ABOUT YOU

• Problem Solver: You love investigating technical issues and finding practical solutions; you're naturally curious and persistent when troubleshooting problems.
• Meeting Timescales: Is target focused and meets deadlines; is punctual and keeps to schedule; is reliable in finishing tasks.
• Embracing Change: Copes with change and variety; tolerates uncertainty and ambiguity; adapts to new challenges.
• Showing Composure: Stays calm and relaxed during technical crises; is not worried and tolerates stress levels; is composed when dealing with pressure.
• Developing Expertise: Is open to taking up learning opportunities; is quick in acquiring technical knowledge and skills; develops expertise by updating specialist knowledge.
• Establishing Rapport: Builds rapport and puts people at ease; is engaging and welcomes users seeking help; finds it easy to connect with people.
• Upholding Standards: Behaves ethically and justly; is discreet and maintains confidentiality; meets commitments by acting with integrity.
• Following Procedures: Conforms and adheres to IT security rules; closely follows technical instructions and procedures; minimises risks by sticking to processes.
• Checking Things: Is meticulous in finding technical errors; ensures accuracy by being thorough and checking system details; produces high quality work by being detailed.

THE HATS YOU MAY WEAR

• Technical Support Specialist: Provide responsive technical and system support to end-users via phone, email, chat, or in-person interactions.
• Problem Resolver: Efficiently diagnose and resolve system and sub-system related issues reported by users with a focus on quick resolution.
• User Access Manager: Reset user passwords, unlock accounts, and manage user access and licenses based on organisational policies.
• Remote Support Expert: Offer remote assistance using remote support tools to diagnose and resolve issues for users not physically present.
• Security Guardian: Ensure users follow security protocols, strong passwords, and stay vigilant about phishing emails and security concerns.
• Quality Assurance Tester: Perform UAT as directed to ensure changes are thoroughly tested and signed off before deployment to production.
• System Monitor: Utilise monitoring tools to proactively identify and address potential issues, ensuring high system availability and performance.
• Documentation Keeper: Maintain comprehensive documentation of system configurations, procedures, and troubleshooting steps for knowledge sharing.
• Ticket Management Expert: Create, manage, and track support tickets using ticketing systems to ensure timely issue resolution.
• Trainer and Mentor: Provide training to users on new system features, best practices, and tools to enhance their technical understanding.
• Process Improver: Highlight opportunities to automate routine tasks and processes to improve efficiency and reduce manual intervention.
• Communication Bridge: Communicate effectively with users and stakeholders, providing status updates and progress information.
• Technology Enthusiast: Stay updated on systems, latest technologies, tools, and IT trends to provide better support and insights.
• Cultural Ambassador: Implement the the business values and BizTech culture in the execution of duties and through interactions with all users.
• Service Excellence Champion: Report and escalate service outages, anomalies, risks, and service dissatisfaction to ensure continuous improvement.

WHAT OTHER DETAILS / EXPERIENCE / REQUIREMENTS MAKE OUR EYES LIGHT UP, YOU ASK?

• Education: National Matric Certificate (Grade 12) - Essential
• Experience: 2-4 years practical experience as a Systems Support Analyst, Application Support Analyst or similar technical support role
• Technical Certifications:
• Basic XML, Python or JavaScript knowledge
• Basic SQL/PostgreSQL database skills
• Odoo Certification V15/V16 (advantageous)
• ITIL V4 Foundation (advantageous)
• Core Technical Skills:
• Strong technical proficiency and troubleshooting abilities
• Database management and query skills
• System monitoring and performance analysis
• Testing and quality assurance capabilities
• Soft Skills:
• Excellent customer service orientation
• Strong written and verbal communication skills
• Incident and problem management experience
• Documentation and knowledge sharing abilities
• Personal Attributes:
• Adaptability and willingness to learn new technologies
• Strong attention to detail and accuracy
• Excellent time management and multi-tasking abilities
• Team collaboration and support mindset
• Additional Requirements:
• Willingness to provide after-hours support and standby duties
• Mobility/travel as required for on-site user support
• Security awareness and adherence to IT policies
• Understanding of business processes and their technical requirements
• Must be in possession of a valid work permit/visa/citizenship

Job Type: Full-time

Pay: Up to R17 000,00 per month

Work Location: In person

Post Number

/ ITS SC50

Faculty/Department

University of the Western Cape -> Registrar -> Deputy Registrar: Academic Administration -> Student Administration (General Support)

Type of Position

Permanent - Full Time

Length of Contract Period

Location

Main Campus - Bellville, WC ZA (Primary)

Closing Date

7/10/2025

Role Clarification & Key Performance Areas

The Department of Student Administration is part of the Registrar's portfolio. The department runs and coordinates many of the student-based administrative functions of the University e.g. admission and registration of students; administration of examinations and graduations; official release of results and academic transcripts; student cards (ID), and assisting students with a range of registration/enrolment related-matters. Our goal is to provide a professional, friendly and quality service in an efficient manner. We strive to effectively administer the University's policies, procedures and rules while ensuring compliance with applicable legislation and adhering to the highest ethical standards.

Applications are invited from suitably qualified candidates for the post of an Administrative Officer: Student Administration (General Support). Reporting to the Coordinator: Student Administration Helpdesk, the incumbent will assist and support the Student Administration Helpdesk in providing first resolution to clients, students, staff, and alumni. Keep up to date with frequently asked questions, services, policies and procedures to ensure accurate information sharing and correct implementation

• Assisting with online application and registration processes
• Facilitating access to academic records and various confirmation letters
• Addressing queries related to the university's Student Portal during applications
• Advising on programme changes, deregistration, and re-admission procedures
• Directing students to relevant university departments or resources
• Responding to general administrative and academic-related enquiries from current, prospective, and former students

Minimum Requirements

• Post-matric qualification (NQF 6) with 2-5 years relevant university administrative experience (at least one year should be in an academic administration environment)
• Demonstrated experience and understanding of query management systems
• Be proficient in using web-based IT solutions

The following would be advantageous:

• A NQF level 7 qualification or its equivalent
• Proficient in isiXhosa or any other African language
• Working knowledge of the functioning of a university Helpdesk

Desired skills/competencies

• High levels of honesty and integrity
• Ability to work under pressure and be prepared to work after hours
• High energy levels over sustained periods of the academic cycle are required
• Excellent communication and interpersonal skills
• Excellent attention to detail
• The ability to collaborate with various stakeholders
• Planning and organising skills
• Proficiency in using academic and student administration IT systems

For more information regarding this post (but not applications), kindly contact the Coordinator: Student Administration Helpdesk, Mr. Jerome Simmery at

In your application, you are encouraged to highlight your strengths and include anything else you deem exceptional and outstanding to be considered by the selection panel. In addition, please attach a cover letter motivating your suitability, a detailed curriculum vitae including contact details of three referees, and your highest qualification to your online profile.

To be considered for this vacancy, you must click on the Apply for this Job link below or apply directly via UWC Careers at For any queries, please contact the Human Resources Department at /9763/9708/3551/3756 or email: e-

DISCLAIMER: By applying for the position, you consent to the University sharing your application, including curriculum vitae, with University stakeholders to process the application. In line with the University's commitment to diversifying its workforce, preference will be given to suitably qualified applicants in line with our Employment Equity Targets. The official retirement age at UWC is 65 years. The University reserves the right to not make an appointment, make an appointment at a different level, seek additional candidates and may conduct competency assessments.

Our client, an established group of companies within the financial sector, is seeking to hire a highly skilled
Junior IT Technician
to join their team. This is an excellent opportunity for a professional with strong IT experience to grow their career within a reputable organisation. The IT Technician will perform specific technical support, administrative tasks, and reporting as it relates to the IT Infrastructure and Services of the Group or any of its subsidiaries in line with the standards and guidelines defined by the Group.

Formal Education:

• Relevant degree or diploma
• Microsoft 365 Fundamentals (MS900)
• Microsoft Azure Fundamentals (AZ900)
• ITIL V3/4

Experience:

• Minimum of 2 years' experience in a support role
• Experience working in Microsoft 365 Environment
• Experience working in Microsoft Azure Environment

Duties:

Support

• Provide desktop and end user support to all Efficient users.
• Implement instructions or requests in line with company procedures.
• Support implementation of projects in line with company procedures.
• Continuously update information in the assigned ticketing system.
• Create and continuously update site documentation.
• Fault tracking and reporting.
• Regular feedback to internal stakeholders and line manager.
• Educate employees regarding IT matters and Group policies, processes and standards.

Processes

• Facilitate support function in line with support and ticketing process.
• Implement support in line with agreed service levels.
• Educate employees about and enforce support and ticketing process.
• Effectively communicate during the fault resolution process

Technology

• Identify any shortcomings and opportunities to improve infrastructure.
• Identify and communicate any recurring problems.
• Monitor technological infrastructure (networks and computer systems).
• Full working knowledge of Microsoft 365.

We are looking for a Systems Support and Training Faciitator to be responsible for effective and efficient systems support to users, operations and HOD Support Leaders to ensure seamless processing across all systems.

Established in 1975, Feedem is a large contract catering company in South Africa which manages in excess of 300 sites and employs more than 5 000 people ranging from dieticians, chefs and human capital specialists to hygiene experts.

We provide a wide range of catering and associated services to clients in all industries. We customise our catering and services according to their needs. Our services are offered with confidence as everything we do is underpinned by an ethical code and full compliance with all the relevant industry standards and regulations.

We have a country-wide footprint with our head office in Johannesburg, and regional offices in Cape Town, Durban, George, Worcester, Port Elizabeth, Rustenburg, Kimberley and Bloemfontein.

• Higher Certificate or Diploma in a relevant field such as Data Analysis or Information Technology.
• More than 3 years' experience in systems i.e. procurement etc.
• Minimum 2 years' experience in writing of manuals, training users and heads of departments on multiple systems.
• Proven experience working with high-volume users.
• Experience with liaising with developers to further enhance systems
• MS Office proficiency etc.
• Experience working in a multi-skill fast paced changing environment essential.

Technical Support

• Providing technical support to users experiencing challenges with software applications including but not limited to diagnosing and fixing bugs, troubleshooting etc.
• Participating in the planning and implementation of software upgrades and updates.
• Testing new versions of software applications and working with software developers to ensure that changes do not negatively impact the user experience.
• Collaborating with other software developers to resolve issues and improve software applications.
• Participate in meetings with users and software developers, to discuss issues and identify solutions

Systems Administration and Maintenance

• Development of data export templates.
• Provide support to procurement department with system queries.
• Provide access and password resets.
• Procurement System – Feed
• Loading of users, units and general support queries from units i.e. checking of invoices and credit notes etc.
• Liaise with developers in terms of new features and upgrades.
• Provide support to finance regarding invoices and credit notes.
• Provie access on Feed and password reset.
• End to end maintenance and upkeeping of other variety of systems in various department

Training and Deliverable

• Create training manuals for various systems to users, support heads and operations.
• Provide training to users, operations and support heads on how to use sofware applications
• Collaborate closely with Operations and Finance teams to maintain accurate user informations and data.
• Respond to user inquiries regarding input and processing on all company systems in a timely and professional manner
• Build positive relationship with internal and external stakeholders

Key Outputs

• Build productive, professional relationships and strategic partnerships with key personnel in assigned key account customer accounts.
• Proactively assess, clarify, and validate customer needs on an ongoing basis
• Consult with key account customers about equipment life cycles, maintenance and replacement budgets and other solutions that will lower their owning and operating costs and support customer success.
• Assist with quotes for parts, service, and equipment management solutions
• Understand the full range of the dealership's product offerings and how they are intended to meet business and customer needs
• Responsible for marketing after sales products and services
• Liaison Between Barloworld and Key customer accounts
• Business planning and/budgeting planning
• Where possible inspect all failed machines/components/parts with Technical Rep and advise/train/educate customers accordingly
• Compile and submit a monthly report with forecasts attached to management
• Discuss machine and undercarriage inspection reports regularly with customers
• Responsible for selling Caterpillar marketing initiatives
• Parts quotations followed up and converted into sales
• Promote part sales through service
• Achievement of targeted budget and effective expenses management
• Achievement of operations and customer monthly KPI's

Qualification, Experience and Competencies

• Grade 12
• B. Tech Sales/Marketing Diploma or Certificate
• Qualified diesel/earthmoving equipment mechanic (or equivalent qualification);
• 5 years Caterpillar experience as an artisan
• Workplace competencies business development skills and knowledge
• Sound business communication skills (Managerial and technical report writing critical in role)
• Sound technical knowledge of product brands
• Sound business communication skills
• Basic financial management skills
• PC and Microsoft Office knowledge
• Behavioural competencies: Relations skills
• Problem solving
• Analysis
• Attention to detail
• Listening
• Influencing and negotiation