Technical Specialist

New
Cape Town, Western Cape Helderberg Personnel cc

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Purpose of the role: The Technical Specialist role is to provide a single point of contact for end users to receive support within the organizations computing environment. The Technical Specialist will also troubleshoot problematic areas using either one of the following ways; via telephone, email or remote support. Requirements: 1-2 years experience with Windows 10, Windows 7/8 and MS Office . Experience supporting MacOS Configuring Microsoft Office applications/Basic troubleshooting in Word, Excel, and Outlook etc. Microsoft Office 365 experience with Outlook, OneDrive, Skype for business and SharePoint. Experience troubleshooting hardware issues and replacing hardware on both desktops and laptop computers. Experience installing/uninstalling software, patches, updates on Desktops and Laptops. Knowledge of networking hardware, cable, Wi-Fi, fibre, switches, routers, access points. Knowledge of WAN technology 3G, Diginet, ADSL, Satellite, etc. Knowledge of TCP/IP networks, troubleshooting, diagnostics, VPN troubleshooting, routing. Knowledge of printers: installing of network/USB printers, configuring scanning, sharing, physical setup and troubleshooting. Knowledge regarding, routers (logging into a router. basic configuration) Knowledge of anti-virus and virus removal. Correct loading & reloading procedures of computers, restoring of data, loading of drivers & software. Education and training: Grade 12 A N MCITP/MCTS/MCSA Other IT related certifications may be presented Personal attributes: Ability to work without supervision. Good communication skills Show Initiative. Ability to multi task. Good at problem solving. Customer Service/Customer relations. Ability to work in a team and support team members. Rise to the occasion when presented. Own car and valid drivers license. Main duties: Assist with the installation, configuration and on-going usability of desktop computers, peripheral equipment and software. The position responsibility requires independent analyses, communication and problem solving. Work is performed with little supervision and requires initiative and judgment. To Progress/close incidents to satisfactory conclusion on the incident system. Works with vendor support contacts to resolve technical problems. Ensure Desktop computers interconnect seamlessly with diverse systems. Work with procurement staff to purchase hardware and software. Other Duties as required. Working hours: Normal hours of Work will range from 8:00 to 17:00 Hours may vary and will require evening and weekend work as directed by the company needs
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Technical specialist

Cape Town, Western Cape Helderberg Personnel Cc

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Job Description

permanent
Purpose of the role: The Technical Specialist role is to provide a single point of contact for end users to receive support within the organizations computing environment.

The Technical Specialist will also troubleshoot problematic areas using either one of the following ways; via telephone, email or remote support.

Requirements: 1-2 years experience with Windows 10, Windows 7/8 and MS Office .

Experience supporting Mac OS Configuring Microsoft Office applications/Basic troubleshooting in Word, Excel, and Outlook etc.

Microsoft Office 365 experience with Outlook, One Drive, Skype for business and Share Point.

Experience troubleshooting hardware issues and replacing hardware on both desktops and laptop computers.

Experience installing/uninstalling software, patches, updates on Desktops and Laptops.

Knowledge of networking hardware, cable, Wi-Fi, fibre, switches, routers, access points.

Knowledge of WAN technology 3 G, Diginet, ADSL, Satellite, etc.

Knowledge of TCP/IP networks, troubleshooting, diagnostics, VPN troubleshooting, routing.

Knowledge of printers: installing of network/USB printers, configuring scanning, sharing, physical setup and troubleshooting.

Knowledge regarding, routers (logging into a router.

basic configuration) Knowledge of anti-virus and virus removal.

Correct loading & reloading procedures of computers, restoring of data, loading of drivers & software.

Education and training: Grade 12 A N MCITP/MCTS/MCSA Other IT related certifications may be presented Personal attributes: Ability to work without supervision.

Good communication skills Show Initiative.

Ability to multi task.

Good at problem solving.

Customer Service/Customer relations.

Ability to work in a team and support team members.

Rise to the occasion when presented.

Own car and valid drivers license.

Main duties: Assist with the installation, configuration and on-going usability of desktop computers, peripheral equipment and software.

The position responsibility requires independent analyses, communication and problem solving.

Work is performed with little supervision and requires initiative and judgment.

To Progress/close incidents to satisfactory conclusion on the incident system.

Works with vendor support contacts to resolve technical problems.

Ensure Desktop computers interconnect seamlessly with diverse systems.

Work with procurement staff to purchase hardware and software.

Other Duties as required.

Working hours: Normal hours of Work will range from 8:00 to 17:00 Hours may vary and will require evening and weekend work as directed by the company needs
This advertiser has chosen not to accept applicants from your region.

TECHNICAL SPECIALIST II

Cape Town, Western Cape Woolworths

Posted 21 days ago

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Job Description

Job category: FMCG, Retail, Wholesale and Supply Chain

Location: Cape Town

Contract: Permanent

Remuneration: Market Related

EE position: No

Introduction

To ensure the enablement and delivery of innovative technology based digital solutions in order to satisfy business and IT requirements. Operationalize world class services to ensure Woolworths business systems are operating cost effectively and efficiently.

Key Responsibilities
  • Ensure effective Stakeholder Management to reduce risk
    Communicate progress, status, events, planned activities and issues to all relevant parties.
    Communicate technical decisions, discoveries, practices, processes, knowledge and information.
  • Deliver New Technologies in support of business strategic objectives
    Conduct the necessary research and development to deliver innovative solutions in line with both IT and Business strategies.
    Test new technologies derived from approved business cases and manage implementation where appropriate, i.e., Software.
    Keep abreast of non-technical factors that have a direct bearing on technological decisions such as budget constraints and business objectives by establishing business contacts and doing appropriate fact finding to ensure delivery within Time, Scope and Budget.
    Understand and keep abreast of the Woolworths IT technical infrastructure by using the appropriate internal sources of information.
  • Maintain Technologies to enable operational stability
    Perform the administration of technical solutions according to the agreed plans and processes and propose continuous enhancements to these processes where applicable.
    Ensure set standards implemented and adhered in support of a healthy and stable environment.
    Maintain and analyze internal records of problem causes and resolutions, identify recurring problems and modify the resolution actions to prevent recurrence.
  • Provide thought leadership to ensure best delivery of industry practice
    Ensure that team members, management and other staff members working in related areas of technical concern are informed on all relevant technical decisions, discoveries, practices, processes, knowledge and information for effective delivery.
    Ensure that sustainability and impact of the administration of technical solutions are understood and taken into
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Technical Support Specialist

Cape Town, Western Cape Precium

Posted 21 days ago

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Technical Support Specialist

What’s holding global brands back in South Africa isn’t demand. It’s friction. We’re changing that. If you're excited by complex challenges, care about doing things properly, and thrive in a fast-moving environment, this is a rare opportunity to do your best work.

The problem Precium is solving:

Global businesses want to grow across the continent but broken

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Technical support specialist

Cape Town, Western Cape Precium

Posted today

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permanent
Technical Support Specialist What’s holding global brands back in South Africa isn’t demand. It’s friction. We’re changing that. If you're excited by complex challenges, care about doing things properly, and thrive in a fast-moving environment, this is a rare opportunity to do your best work. The problem Precium is solving: Global businesses want to grow across the continent but broken
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IT Technical Specialist - III (Infrastructure)

Cape Town, Western Cape Clicks Group Limited

Posted 21 days ago

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IT Technical Specialist - III (Infrastructure)

Listing reference: click_

Listing status: Online

Apply by: 12 November 2024

Position summary

Job category: IT and Telecommunications

Location: Cape Town

Contract: Permanent

Remuneration: Market Related

EE position: Yes

Introduction

An opportunity has become available for a Technical Specialist III within the IT Infrastructure team, reporting into the Technical Team lead.

Purpose

Provide 3rd level support across the Clicks Group, ensuring a seamless service. Patch servers and endpoints, install software, and maintain IT systems as well as troubleshoot networks, servers and hardware.

Objectives

  1. Management System Microsoft Server OS & Application installation and support
  2. OS, Server 2008, 2012, 2016, 2019, 2022
  3. Hardware and software support
  4. Troubleshooting technical issues and managing problems
  5. Monitoring systems performance and taking corrective actions
  6. Liaising with 3rd party service providers
  7. Maintaining system and related business documentation
  8. Patch Management
  9. O365 management including license management
  10. Microsoft Exchange 2016/2019, support and troubleshooting
  11. Maintain and support Microsoft System Centre Configuration Manager (SCCM), Patch management and package deployments
  12. VMware Experience and Hyper-V platforms. Server deployments, template management SCVMM
  13. Active Directory management and hardening

Job-Related Experience:

  1. Minimum 8 years IT Support experience
  2. Active Directory experience
  3. MS Office 365 experience
  4. VMware, Hyper-V and other Hypervisors experience
  5. MS Windows 2012 Server 2016 Server, Server 2019 experience
  6. MS Exchange Server 2016, including Hybrid experience
  7. Microsoft Remote Desktop Services, management, 2012, 2016, 2019, 2022 experience
  8. Storage and Backup Technology experience
  9. PAAS, IAAS, PIM to name a few
  10. Linux, Kubernetes, RedHat Openshift experience required
  11. A and N Certification
  12. Microsoft Certification MCP/MCSA/MCSE/MCITP

Job related skills:

  1. Strong problem solving and analytical skills
  2. Sound structured programming and solid technical skills
  3. Good communication and interpersonal skills
  4. Must be dependable, use initiative
  5. Determination and drive; Team player
  6. Meticulous and logical thinker
  7. Ability to learn quickly and share knowledge
  8. Ability to liaise with users at all levels
  9. Learning and Researching
  10. Delivering Results & Meeting Customer Expectations
  11. Adapting and Responding to Change
  12. Coping with Pressures and Setbacks
  13. Deciding and Initiating Action
  14. Working with People
  15. Presenting and Communicating Information
  16. Analysing
#J-18808-Ljbffr
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Advice digital technical specialist | tygervalley

Tyger Valley, Western Cape The Recruitment Council

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permanent
Job description: An exciting opportunity is currently available at Bellville, Cape Town in the Technical Advice Team for an Advice Digital Technical Wealth Specialist, who will be responsible for supporting our Wealth digital advice team to drive innovation and enhancements of digital advice tool, whilst also training and supporting advisers and adviser support staff. Client and adviser engagement experience is beneficial and will be considered favourably. Responsibilities: Train advisers on the Wealth Advice Process Digital Tool through in-person and virtual sessions (e.g., MS Teams). Part of the team that visit adviser offices during ongoing engagements to support digital adoption. Provide input on improvements and future development of the advice process. Drive enhancements of the digital tool, from planning through to implementation. Assist with development of simple, visually engaging presentations to explain complex advice concepts and tool functionality. Offer technical support to advisers, colleagues, and regional distribution teams regarding system-related queries. Must be able to interpret a financial needs analysis and cashflow results in digital financial planning tools. Create training materials written guides or video tutorials for digital advice tools. Test new digital enhancements and development to ensure functionality and quality. Contribute to the standardisation of advice processes and supporting documentation. Collaborate with cross-functional teams to define development requirements based on business needs and use cases. Prepare regular communications, reports, and presentations for management and advisers on the six-step advice process and digital tools. Minimum requirements: Qualification relating to Financial planning (CFP), Finance, Wealth management completed or close to completion 2+ years industry experience - Financial planning/Wealth advice/Finance Proficient in both spoken and written English Willingness to travel from time to time within South Africa Computer literacy (MS Office), especially Power Point and Word Exposure to working directly with financial advisers would be advantageous Recommended requirements: Exposure to advisers and/or advised clients will be advantageous. Competencies required: Professional Confident Energetic, innovative and problem solving mindset Ability to define complex business requirements for a digital process Excellent verbal and written communication skills Strong ability to identify, assess and solve problems creatively Strong analytical skills Able to work cross-functionally between various teams Presentation skills Attention to detail Strong interpersonal skills Highly adaptable and resilient High emotional intelligence
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It technical specialist - iii (infrastructure)

Cape Town, Western Cape Clicks Group Limited

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Job Description

permanent
IT Technical Specialist - III (Infrastructure) Listing reference: click_ Listing status: Online Apply by: 12 November 2024 Position summary Job category: IT and Telecommunications Location: Cape Town Contract: Permanent Remuneration: Market Related EE position: Yes Introduction An opportunity has become available for a Technical Specialist III within the IT Infrastructure team, reporting into the Technical Team lead. Purpose Provide 3rd level support across the Clicks Group, ensuring a seamless service. Patch servers and endpoints, install software, and maintain IT systems as well as troubleshoot networks, servers and hardware. Objectives Management System Microsoft Server OS & Application installation and support OS, Server 2008, 2012, 2016, 2019, 2022 Hardware and software support Troubleshooting technical issues and managing problems Monitoring systems performance and taking corrective actions Liaising with 3rd party service providers Maintaining system and related business documentation Patch Management O365 management including license management Microsoft Exchange 2016/2019, support and troubleshooting Maintain and support Microsoft System Centre Configuration Manager (SCCM), Patch management and package deployments VMware Experience and Hyper-V platforms. Server deployments, template management SCVMM Active Directory management and hardening Job-Related Experience: Minimum 8 years IT Support experience Active Directory experience MS Office 365 experience VMware, Hyper-V and other Hypervisors experience MS Windows 2012 Server 2016 Server, Server 2019 experience MS Exchange Server 2016, including Hybrid experience Microsoft Remote Desktop Services, management, 2012, 2016, 2019, 2022 experience Storage and Backup Technology experience PAAS, IAAS, PIM to name a few Linux, Kubernetes, Red Hat Openshift experience required A and N Certification Microsoft Certification MCP/MCSA/MCSE/MCITP Job related skills: Strong problem solving and analytical skills Sound structured programming and solid technical skills Good communication and interpersonal skills Must be dependable, use initiative Determination and drive; Team player Meticulous and logical thinker Ability to learn quickly and share knowledge Ability to liaise with users at all levels Learning and Researching Delivering Results & Meeting Customer Expectations Adapting and Responding to Change Coping with Pressures and Setbacks Deciding and Initiating Action Working with People Presenting and Communicating Information Analysing #J-18808-Ljbffr
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It technical specialist - iii (infrastructure)

Cape Town, Western Cape Clicks Group Limited

Posted today

Job Viewed

Tap Again To Close

Job Description

permanent
IT Technical Specialist - III (Infrastructure) Listing reference: click_ Listing status: Online Apply by: 12 November 2024 Position summary Job category: IT and Telecommunications Location: Cape Town Contract: Permanent Remuneration: Market Related EE position: Yes Introduction An opportunity has become available for a Technical Specialist III within the IT Infrastructure team, reporting into the Technical Team lead. Purpose Provide 3rd level support across the Clicks Group, ensuring a seamless service. Patch servers and endpoints, install software, and maintain IT systems as well as troubleshoot networks, servers and hardware. Objectives Management System Microsoft Server OS & Application installation and support OS, Server 2008, 2012, 2016, 2019, 2022 Hardware and software support Troubleshooting technical issues and managing problems Monitoring systems performance and taking corrective actions Liaising with 3rd party service providers Maintaining system and related business documentation Patch Management O365 management including license management Microsoft Exchange 2016/2019, support and troubleshooting Maintain and support Microsoft System Centre Configuration Manager (SCCM), Patch management and package deployments VMware Experience and Hyper-V platforms. Server deployments, template management SCVMM Active Directory management and hardening Job-Related Experience: Minimum 8 years IT Support experience Active Directory experience MS Office 365 experience VMware, Hyper-V and other Hypervisors experience MS Windows 2012 Server 2016 Server, Server 2019 experience MS Exchange Server 2016, including Hybrid experience Microsoft Remote Desktop Services, management, 2012, 2016, 2019, 2022 experience Storage and Backup Technology experience PAAS, IAAS, PIM to name a few Linux, Kubernetes, Red Hat Openshift experience required A and N Certification Microsoft Certification MCP/MCSA/MCSE/MCITP Job related skills: Strong problem solving and analytical skills Sound structured programming and solid technical skills Good communication and interpersonal skills Must be dependable, use initiative Determination and drive; Team player Meticulous and logical thinker Ability to learn quickly and share knowledge Ability to liaise with users at all levels Learning and Researching Delivering Results & Meeting Customer Expectations Adapting and Responding to Change Coping with Pressures and Setbacks Deciding and Initiating Action Working with People Presenting and Communicating Information Analysing #J-18808-Ljbffr
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Regional Technical Support Specialist

Cape Town, Western Cape The Recruitment Guy

Posted 27 days ago

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Job Description

Title: Regional Technical Support Specialist

Area: Cape Town (incl. WC Region)

Industry: Capital Equipment (Sales & Rental-Hire)

Ref No.: TRG 2342

Salary: Market related TBC (avail/neg)

Start Date: ASAP

Type: Permanent

An experienced REGIONAL TECHNICAL SUPPORT SPECIALIST is required for permanent employment based in Cape Town (Western Cape region).

  • To be the technical specialist for all types of machines and equipment across all machine types and brands in a designated region.
  • To provide specialist technical mentorship, support, and assistance to customers, field service technicians and workshop staff in the region.
  • To identify technical shortfalls in resource capability and report on these shortfalls to the operational management.
  • To ensure that the quality of the machines, the work done by the technicians, and the processes followed are in line with company standards.
  • To provide mentorship and practical experience to any apprentice allocated to the tech, and to keep record of all tasks completed required by the apprentice training program.
  • Reports to the RGM with a dotted line to National Technical Manager
  • Not assigned to do PDIs, breakdowns, or service and maintenance tasks

DUTIES & RESPONSIBILITIES:

Regional, on-site support

  • Travel to sites within the region to support technicians with troubleshooting
  • Travel to sites within the region to support customers & technicians with repair and quality assessments
  • Travels to sites within the region to assist the local technician with difficult and challenging repairs on rental and customer units where necessary

Training and development

  • Establish & maintain a safe work environment
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