1,074 Support jobs in South Africa

Are you passionate about technology and delivering exceptional customer service?

Were looking for a Support Technician to join our dynamic team at Core Group, where we service and support the worlds leading tech brand Apple!

As a Support Technician, your mission is to restore Apple devices to top performance while ensuring a seamless and quality customer experience.

Youll be responsible for : Diagnosing and repairing Apple devices (iOS and Mac) in line with Apple-authorised service standards.

Meeting daily repair targets and Apple turnaround time expectations.

Administering repair data and documentation with complete accuracy.

Managing and maintaining proper stock control and part returns.

Staying current with Apple certifications, repair processes, and service guidelines.

Minimum Requirements : Matric (Grade 12) Apple Certified Mac Technician (ACMT) or equivalent Apple iOS Certified Technician (ACIT) or equivalent Minimum 3 years hardware repair experience Excellent technical troubleshooting, administrative, and communication skills Ability to work efficiently, manage deadlines, and focus on delivering exceptional customer service Strong attention to detail and commitment to quality Apply now and be part of a team that helps people get the most out of their Apple technology.

• Energised and proactive energy, taking ownership of your tasks and seeing them through with focus.
• Organisation skills and attention needed to efficiently manage the daily admin associated with marketing activities.
• Curiosity and eagerness to learn, actively building your skills through ongoing practical experience.
• Efficient handling of our team's logistics and records, such as deliveries, travel arrangements, budgets, etc.
• Provide hands-on support with the physical tasks involved in moving stock, setting up activations and preparing photoshoots.
• Basic understanding of finance, and willingness to assist with budget documents and expense tracking.
• Strong collaboration and effective coordination skills required to take charge of the essential groundwork that keeps projects running smoothly.
  
  

A software consultant is responsible for providing expert advice and assistance to our clients to help them with any queries relating to our software solution. They work with clients via phone and email to timeously assist with their queries and to give feedback and guidance. This role is ideal for a degreed individual with a keen interest in Software and bilingual.

Reporting to: Head of Development and Technology

Management level of role: This is not a management role

Working environment & travel: Remote role. Your own fibre connection will be required. Exceptionally busy, team-orientated environment. This role could require some travel into the office when required. Drivers license and own transport is essential.

Working hours: 07h30 16h00 or 08h00 to 16h30 or 08h30 to 17h00 (Hybrid)

Technical Knowledge and Skills:

• Provide technical support and assistance to customers either via the phone or email
• Provide first point of contact for customer queries logged via phone or email
• Perform remote troubleshooting through diagnostic techniques and asking pertinent question
• Determine the best solution based on the issue and details provided by the customer
• Walk the customer through the problem-solving process
• Escalate unresolved issues to the next level of support personnel / development team
• Provide accurate information on products or services
• Manage customer support queries according to Konsise SLAs (response, resolution)
• Record events and problems and their resolution in logs
• Follow-up on queries and update customer status and information
• Pass on any feedback or suggestions by customers to the appropriate internal team Identify and suggest possible improvements on procedures
• Reporting of helpdesk ticket statuses to the management/services team
• Technical troubleshooting skills Operating System and 3rd party applications
• Software installation knowledge
• IT-orientated and technology-savvy
• Must have/show interest in the auditing environment
• Must have strong Database admin skills
• Have ERP applications support experience as well as scripting skills

Knowledge

• Understanding of the Agile process
• Proficiency in analysing features, functions, enhancements and creating test cases to ensure correct functioning
• Understanding of testing fundamentals and principles
• Knowledge of Jira and
• Confluence
• Knowledge of Azure
• Technologies Functions,
• Storage Accounts, Queues Understanding of unstructured databases Working understanding of
• Team Player
• Accurate
• Problem Solving
• Analytical skills
• Results orientated
• Initiative
• Tenacity and Resilience
• Work under pressure
• Ability to work independently and self-manage

Required Experience

• 0-2 years technical support experience in an IT environment
• Scripting skills would be beneficial
• Computer literacy with MS office skills (Excel, Word and Power Point)

Education and Qualification

• Relevant Computer Science of Programming degree/qualification

For more information, or any questions contact Tamsin Jatho,

Position: IT Support Consultant

Location: Kempton Park

Salary: R12 000 + Benefits

1. Must have completed Matric
2. Any related IT qualification
3. 2+ Years Experience in an IT Support role

Contact: Michelle Du Toit - Dante Personnel

Apply via: our website

If you do not hear from us within 5 days, please accept that your application was unsuccessful.

For more information, please contact: Michelle Du Toit

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This is a full-time remote role for an IT Support Specialist at a growing US based company. The IT Support Specialist will be the first point of contact for our clients and team members, helping them resolve technical issues and ensuring smooth operations of IT systems. You will handle troubleshooting, system maintenance, and provide assistance with software and hardware-related problems. This role requires a proactive and customer-centric mindset, along with strong technical knowledge to address a variety of IT issues.

Responsibilities

• Technical Support : Provide first-level support to clients and internal teams via email, phone, and remote desktop tools.
• Troubleshooting : Diagnose and resolve hardware, software, and network-related issues in a timely manner.
• System Maintenance : Assist in the setup, configuration, and maintenance of company systems, hardware, and software.
• User Support : Guide users through problem-solving processes and provide training on software or system use when necessary.
• Escalation : Identify complex issues and escalate them to the appropriate team or department when needed.
• Documentation : Maintain detailed records of technical issues, resolutions, and system configurations using a ticketing system.
• Software Installation : Support the deployment of new software and updates, ensuring compatibility and smooth operation.
• Network Management : Assist with basic network troubleshooting, including connectivity issues and minor server maintenance.
• Incident Reporting : Track, document, and analyze recurring issues to improve overall system efficiency and prevent future problems.

Requirements

• Experience
• 2+ years of experience in an IT Support role, preferably in a fast-paced or customer-facing environment.
• Experience working remotely and supporting international clients is a plus.
• Technical Skills
• Strong knowledge of Windows, macOS, and/or Linux operating systems.
• Familiarity with cloud services (e.g., AWS, Google Cloud, Azure).
• Experience with IT support tools (e.g., remote desktop applications, ticketing systems).
• Knowledge of basic networking principles (TCP/IP, DNS, VPNs, etc.).
• Experience with hardware troubleshooting and maintenance.
• Communication Skills
• Excellent written and verbal communication skills in English and Spanish (Portuguese is a plus).
• Ability to explain complex technical issues to non-technical users.
• Problem-Solving : Strong analytical and problem-solving skills with the ability to work independently.
• Customer Service : Experience in delivering outstanding customer support and service in a fast-paced environment.

Compensation

$1,000 - $2,000 per month, paid in USD depending on experience

Detail

• sIndependent contractor agreement paid 2x monthly
• .Client has a desire for long term commitment

.

• Seniority level Not Applicable

• Employment type Full-time

• Job function Information Technology
• Industries Staffing and Recruiting

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Johannesburg, Gauteng, South Africa 6 days ago

City of Cape Town, Western Cape, South Africa 3 weeks ago

Bethlehem, Free State, South Africa 2 weeks ago

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Johannesburg, South Africa | Posted on 08/26/2024

Centrax Systems is a provider of next-generation technology solutions and services that addresses customer challenges and empowers enterprises into the future and helping businesses stay ahead.

Provide technical support to end-users for the ERP system. Troubleshoot issues, provide solutions, and escalate problems as needed. Document support requests and resolutions.

1. Diploma or degree in Information Technology or related field.
2. 3+ years of experience in IT support, with a focus on ERP systems.
3. Strong troubleshooting and communication skills.
4. Experience with support ticketing systems.

Description

The Commercial Leasing Coordinator is responsible for supporting the Senior Leasing Consultant and assists the Senior Manager : Commercial Property Commercial with procuring new commercial tenants assisting with the negotiating and drafting of lease agreements as well as preparing and managing lease documents. The focus must be on ensuring tenant retention as well as actively driving new lets. To do this the incumbent must maintain professional relationships with all the stakeholders and engage with various BUs to ensure excellent customer service. Another key part of the role is general finance and administrative support as well as managing commercial debtors with Finance while ensuring that billings are done correctly.

Requirements

Job Objectives : Lease Negotiation

• Assist with Leasing of vacant commercial space in existing portfolio and developments
• Assist with procuring new commercial tenants
• Assists the Senior Leasing Consultant and assists the Senior Manager : Commercial Property Commercial with implementation of the Commercial Leasing strategy
• Assist with the marketing of all vacant areas in the most effective manner
• Manage and assist with the negotiation of Lease Agreements (renewal / new)
• Submission of monthly reports to Commercial Leasing Manager

Stakeholder Engagement

General Finance and Administration

New Business

E ducational Requirements

K nowledge Requirements

Skills Requirements

Experience Requirements

This role will be recruited for in line with our Employment Equity requirements.

Work Level

Junior

Job Type

Permanent

Salary

Market Related

EE Position

Location

Cape Town CBD

Required Experience :

Junior IC

Key Skills

Building Construction,Logistics & Procurement,Account Management,Communication,Client Services,Jboss

Employment Type : Full-Time

Experience : years

Vacancy : 1

Our client in the automotive manufacturing industry is seeking an IT Support candidate to join their team based in Port Elizabeth.

MINIMUM REQUIREMENTS

• Grade 12 School Leaving Certificate.
• National Diploma or Degree in Information Technology or equivalent.
• Minimum of 2-3 years in a similar role.

MAIN JOB FUNCTIONS

1. Setup new users.
2. Diagnose and resolve user problems.
3. Assist users in maximising IT investments, such as explaining Mimecast and email options.
4. Provide security training and awareness programs for users.
5. Ensure users log in properly.
6. Desktop support.
7. LAN support, including printers, phones, scanners, IP devices like biometric clocking readers, Wi-Fi, etc. Troubleshoot and log calls with suppliers.
8. Communicate with head office.
9. WAN support; act as the onsite liaison for suppliers regarding installations and repairs.
10. Perform basic server administration, such as adding users, changing passwords, administering disk space and file permissions, and assisting users with drive mappings.
11. Ensure systems are up to date with anti-virus and Windows updates, logging and coordinating updates with head office.
12. Oversee site backups, ensuring they are successful; these are centrally managed but require local administration.
13. Monitor power supply, UPS, and generators where applicable, reporting maintenance needs.
14. Maintain software licensing records, report unlicensed software, and manage local software purchases like CAD software.
15. Perform administrative duties as needed, including obtaining quotes, following procurement processes, and liaising with suppliers.
16. Assist suppliers and work collaboratively with a team of IT support staff nationally.
17. Support and mentor junior staff in the region.
18. Participate in continuous improvement initiatives.
19. Handle general IT administration tasks such as filing and record keeping.

Job category: Others: IT and Telecommunication

Location: Roodepoort

Contract: Permanent

Business Unit: Constantia Kloof

Remuneration: R 416,307.00

EE position: No

To support the ICT infrastructure by adhering to Service Level Agreement (SLA’s), policies, and ensuringthe implementation possible solutions of best practice.

KPA 1 Customer Satisfaction
KPI
1.1. Provide excellent customer service at all times.
1.2. Ensure that agreed service levels are adhered to.
1.3. Prioritise and manage own work to ensure all assigned tasks are successfully completed.
1.4. Adhere to ICT policies and procedures.
1.5. Offers appropriate advice to users on application features.
1.6. Ensure that all face-to-face contact with customer is dealt with in a technically proficient andfriendly manner.

KPA 2 Effective Problem Resolution Of ICT Infrastructure Incidents And Problems
KPI
2.1. Demonstrate technical proficiency in troubleshooting of queries.
2.2. Adhere to agreed ICT SLA.
2.3. Ensure that the best possible solution is provided to ensure a satisfactory outcome to customer’srequests.
2.4. Diagnose software and hardware problems and provides practical solutions.
2.5. Assists with the installation, configuring and maintenance of infrastructure.
2.6. Travels to Branches / Regions to resolve queries and during specific project executions.
2.7. Provides stand by duties as and when required.

KPA 3 Assists with Disaster Recovery and Business Continuity Plans
KPI
3.1. Assists the Network Engineer and Network Analyst with testing and executing the ICT InfrastructureBusiness Continuity plans as and when required.
3.2. Test and executes the Disaster Recovery Procedures.
3.3. Perform regular backups of data.

KPA 4 Project Participation
KPI
4.1. Adheres to project time lines.
4.2. Communicate on the status of assigned project tasks.
4.3. Adheres to SANBS project management methodology.

KPA 5 Optimisation of Infrastructure
KPI
5.1. Provide input into purchase decisions for network infrastructure.
5.2. Provide suitable alternatives in procuring IT Infrastructure.
5.3. Implement and adhere to IT Policies and procedures.
5.4. Provide the best or appropriate solution.
5.5. Offer advice to users on application features.

KPA 6 Controlling User Access And The Use Of Network Resources
KPI
6.1. Maintain and control user access and the use of network resources as per the company policies.
6.2. Inactivating and or deleting users on Active Directory as per Staff exit list.
6.3. Creating and maintaining user accounts on Active Directory.as per new user requests.

KPA 7 Systems and Network Support
KPI

7.1. Implement and adhere to IT Policies and procedures.
7.2. Offer advice to users on application features.
7.3. Provide first line support of network and servers.
7.4. Provide first line network support for WAN.
7.5. Patching and tracing of network points.
7.6. Ensure connectivity for users to appropriate network resources by making sure networkconfiguration is correct.

Cognitive

Analytical Thinking

Attention to Detail

Judgement and Decision Making

Problem Solving

Planning, organising and monitoring

Personal

• Flexibility and Adaptability
• Resilience and Stress Management
• Drive and Belief in the Cause
• monitoringEthical Behaviour

• Customer Service Orientation
• Relationship Building Skills
• Teamwork
• Communication
• Knowledge Sharing

• Technical Skills/ Competence.

• Customer Service orientation
• Ethical Behaviour
• Excellence orientation
• Engaging Diversity
• Teamwork

• Grade 12
• Two or more of the following certifications:
• CompTIA A , CompTIA N , MCSE, MCP, MCSA, an IT related degree or diploma.

• At least 1 year experience in any of thefollowing roles: Support Technician or NetworkEngineer.