1,471 Support jobs in South Africa

Get AI-powered advice on this job and more exclusive features.

LekkeSlaap is South Africa's leading accommodation booking app known for its user-friendliness, exceptional customer experience, and extensive local accommodation options. Owned by Tripco, a travel technology company based in Cape Town, LekkeSlaap is committed to innovation, best-in-class customer service and setting new standards in travel technology.

As a Properties Support Consultant , you will be the backbone of our Properties team, providing top-notch assistance to our growing network of hosts. In a fast-paced, target-driven environment, you'll be responsible for maintaining positive relationships, ensuring that our hosts are equipped with the right tools and knowledge to succeed on our accommodation bookings platform.

The ideal candidate is someone who possesses excellent communication skills, a customer-centric mindset, and a strong understanding of property management. If you have a passion for helping others and a desire to make an impactful contribution to our team, we encourage you to apply!

Responsibilities

• Act as the primary point of contact for 33,000+ properties, addressing their queries and providing expert guidance, ensuring smooth operations and an exceptional experience
• Maintain up-to-date knowledge of LekkeSlaap's products and policies to support property owners effectively
• Provide training and resources to property owners on how to manage their listings efficiently, including uploading and updating information on their profiles
• Collaborate with the Sales and Marketing teams to promote new opportunities and enhance property visibility
• Problem-solve issues and challenges that property owners may encounter, ensuring timely resolution
• Ensure completion of tasks, projects, and targets with efficiency and professionalism
• Build strong relationships with hosts and internal teams.
• Achieve performance targets while maintaining high customer satisfaction
• Document and track all interactions with property owners in the system for continual service improvement
• Monitor host performance and provide feedback and insights to assist in improving services and processes
• Participate in ongoing training sessions to remain informed on industry trends and best practices
  
  

• Experience in customer service is preferred
• Strong understanding of the accommodation and hospitality industry
• Excellent communication skills (both verbal and written) in Afrikaans and English
• Proven ability to build and maintain relationships with diverse stakeholders
• Strong analytical and problem-solving abilities with a focus on customer satisfaction
• Experience with CRM systems and software tools is advantageous
• Detail-oriented with excellent organisational skills to manage multiple inquiries efficiently
• Ability to work collaboratively as part of a team while also demonstrating initiative and independence
• Adaptability to a fast-paced environment and willingness to learn and grow
• Positive attitude and strong work ethic; dedication to exceeding customer expectations
• Reliable transportation for attending on-site matters as required
  
  

• Modern offices based at the V&A Waterfront
• Travel vouchers and exclusive discounts
• FeelBetterFast: Employer-funded pharmacy visits
• Pension fund contributions
• Generous leave package
• Additional half-day off every month
• Monthly team events and more!

• Seniority level Associate

• Employment type Full-time

• Job function Other
• Industries IT Services and IT Consulting

Referrals increase your chances of interviewing at LekkeSlaap by 2x

City of Cape Town, Western Cape, South Africa 3 weeks ago

Cape Town, Western Cape, South Africa 1 week ago

Cape Town, Western Cape, South Africa 2 weeks ago

Cape Town, Western Cape, South Africa 2 weeks ago

Cape Town, Western Cape, South Africa 3 days ago

Cape Town, Western Cape, South Africa 2 days ago

Cape Town, Western Cape, South Africa 4 weeks ago

Cape Town, Western Cape, South Africa 2 weeks ago

Bellville, Western Cape, South Africa 1 month ago

Cape Town, Western Cape, South Africa 1 month ago

Cape Town, Western Cape, South Africa 3 months ago

City of Cape Town, Western Cape, South Africa 4 weeks ago

Cape Town, Western Cape, South Africa 1 week ago

City of Cape Town, Western Cape, South Africa 21 hours ago

Cape Town, Western Cape, South Africa 3 months ago

Cape Town, Western Cape, South Africa 1 day ago

Cape Town, Western Cape, South Africa 3 weeks ago

Cape Town, Western Cape, South Africa 2 weeks ago

Cape Town, Western Cape, South Africa 1 month ago

Cape Town, Western Cape, South Africa 1 month ago

Cape Town, Western Cape, South Africa 2 months ago

City of Cape Town, Western Cape, South Africa 3 days ago

Cape Town, Western Cape, South Africa 20 hours ago

Cape Town, Western Cape, South Africa 3 weeks ago

Cape Town, Western Cape, South Africa 1 day ago

Cape Town, Western Cape, South Africa 4 days ago

City of Cape Town, Western Cape, South Africa 2 weeks ago

City of Cape Town, Western Cape, South Africa 4 days ago

Cape Town, Western Cape, South Africa 1 week ago

Cape Town, Western Cape, South Africa 1 week ago

Cape Town, Western Cape, South Africa 1 week ago

Cape Town, Western Cape, South Africa 1 month ago

Parow, Western Cape, South Africa 1 day ago

Cape Town, Western Cape, South Africa 6 days ago

Cape Town, Western Cape, South Africa 3 months ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

Job Description

Customer focused, results orientated individuals with sound problem-solving & inter-personal skills, to deliver effective engagements to customers.

Key Responsibilities

Customer service engagement via incoming calls and respond to email queries
Managing reservation, special requests, and complaints from customers via the website
Respond to a defined a range of customer queries or inquiries to deliver appropriate, accepted resolutions for customers Proactively escalate any queries to appropriate channels ensuring they are handled and resolved in a timely manner

Demonstrate urgency on transactions using standard operating procedures

Requirements
A matric certificate or equivalent qualification
Good command of the English (verbal & written)
Passionate about customer service
Strong analytical and problem-solving skills
Webchat experience advantageous

A minimum of 1-2 years working experience in dual-focus (back-office & voice) within an inbound/outbound contact center experience

Job Description

Customer focused, results orientated individuals with sound problem-solving & inter-personal skills, to deliver effective engagements to customers.

Key Responsibilities

Customer service engagement via incoming calls and respond to email queries
Managing reservation, special requests, and complaints from customers via the website
Respond to a defined a range of customer queries or inquiries to deliver appropriate, accepted resolutions for customers Proactively escalate any queries to appropriate channels ensuring they are handled and resolved in a timely manner

Demonstrate urgency on transactions using standard operating procedures

Requirements
A matric certificate or equivalent qualification
Good command of the Spanish & English (verbal & written)
Passionate about customer service
Strong analytical and problem-solving skills
Webchat experience advantageous

A minimum of 1-2 years working experience in dual-focus (back-office & voice) within an inbound/outbound contact center experience

Job Description

Customer focused, results orientated individuals with sound problem-solving & inter-personal skills, to deliver effective engagements to customers.

Key Responsibilities

Customer service engagement via incoming calls and respond to email queries
Managing reservation, special requests, and complaints from customers via the website
Respond to a defined a range of customer queries or inquiries to deliver appropriate, accepted resolutions for customers Proactively escalate any queries to appropriate channels ensuring they are handled and resolved in a timely manner

Demonstrate urgency on transactions using standard operating procedures

Requirements
A matric certificate or equivalent qualification
Good command of the Italian & English (verbal & written)
Passionate about customer service
Strong analytical and problem-solving skills
Webchat experience advantageous

A minimum of 1-2 years working experience in dual-focus (back-office & voice) within an inbound/outbound contact center experience

Job Description

Customer focused, results orientated individuals with sound problem-solving & inter-personal skills, to deliver effective engagements to customers.

Key Responsibilities

Customer service engagement via incoming calls and respond to email queries
Managing reservation, special requests, and complaints from customers via the website
Respond to a defined a range of customer queries or inquiries to deliver appropriate, accepted resolutions for customers Proactively escalate any queries to appropriate channels ensuring they are handled and resolved in a timely manner

Demonstrate urgency on transactions using standard operating procedures

Requirements
A matric certificate or equivalent qualification
Good command of the German & English (verbal & written)
Passionate about customer service
Strong analytical and problem-solving skills
Webchat experience advantageous

A minimum of 1-2 years working experience in dual-focus (back-office & voice) within an inbound/outbound contact center experience

LekkeSlaap is South Africa’s leading accommodation booking app known for its user-friendliness, exceptional customer experience, and extensive local accommodation options. Owned by Tripco, a travel technology company based in Cape Town,LekkeSlaap is committed to innovation, best-in-class customer service and setting new standards in travel technology.

As a Properties Support Consultant , you will be the backbone of our Properties team, providing top-notch assistance to our growing network of hosts. In a fast-paced, target-driven environment, you'll be responsible for maintaining positive relationships, ensuring that our hosts are equipped with the right tools and knowledge to succeed on our accommodation bookings platform.

The ideal candidate is someone who possesses excellent communication skills, a customer-centric mindset, and a strong understanding of property management. If you have a passion for helping others and a desire to make an impactful contribution to our team, we encourage you to apply!

• Act as the primary point of contact for 33,000+ properties, addressing their queries and providing expert guidance, ensuring smooth operations and an exceptional experience.
• Maintain up-to-date knowledge of LekkeSlaap’s products and policies to support property owners effectively.
• Provide training and resources to property owners on how to manage their listings efficiently, including uploading and updating information on their profiles.
• Collaborate with the Sales and Marketing teams to promote new opportunities and enhance property visibility.
• Problem-solve issues and challenges that property owners may encounter, ensuring timely resolution.
• Ensure completion of tasks, projects, and targets with efficiency and professionalism.
• Build strong relationships with hosts and internal teams.
• Achieve performance targets while maintaining high customer satisfaction.
• Document and track all interactions with property owners in the system for continual service improvement.
• Monitor host performance and provide feedback and insights to assist in improving services and processes.
• Participate in ongoing training sessions to remain informed on industry trends and best practices.

• Experience in customer service is preferred.
• Strong understanding of the accommodation and hospitality industry.
• Excellent communication skills (both verbal and written) in Afrikaans and English.
• Proven ability to build and maintain relationships with diverse stakeholders.
• Strong analytical and problem-solving abilities with a focus on customer satisfaction.
• Experience with CRM systems and software tools is advantageous.
• Detail-oriented with excellent organisational skills to manage multiple inquiries efficiently.
• Ability to work collaboratively as part of a team while also demonstrating initiative and independence.
• Adaptability to a fast-paced environment and willingness to learn and grow.
• Positive attitude and strong work ethic; dedication to exceeding customer expectations.
• Reliable transportation for attending on-site matters as required.

• Modern offices based at the V&A Waterfront
• Travel vouchers and exclusive discounts
• FeelBetterFast: Employer-funded pharmacy visits
• Pension fund contributions
• Generous leave package
• Additional half-day off every month
• Monthly team events and more!

Tech Support Customer Service Representative

We have an exciting opportunity for Customer Service Representatives to join a dynamic team of tech experts focused on redefining superior customer service in the telecommunications sector.

This role is focused on providing professional inbound technical support for resolving technical customer queries with the goal of first call resolution and end-to-end service delivery.

Salary
Great base salary and incentives with potential earnings of up to R 9000 per month

Key Responsibilities

1. Identify and respond to the customers’ needs with helpful solutions, delivering a high-quality service.
2. Apply empathy and patience when dealing with irate customers.
3. Apply excellent listening skills and probing techniques to establish relevant information to resolve the query.
4. Ensure customer call backs to provide an update on the progress of the query.
5. Ensure first call resolution on customer queries.
6. Strive for excellence with every interaction.
7. Passion for customer service & must enjoy problem solving & exceeding customer expectations.
8. Experience dealing with customer complaints.
9. At least 1 year experience in customer services, preferably in a call center.
10. At least 6 months technical support experience.
11. Matric.

Working Hours

• 06h00 – 22h00 Monday to Sunday on rotational shifts.
• Address: 122 St Georges Mall Newspaper House, 2nd Floor, Cape Town.

What you can expect

• Value-driven company with a culture that focuses on “People Come First.”
• Theoretical & practical world-class training to ensure you can apply what you have learned.
• Extensive support during incubation to ensure high levels of success in our dynamic operation.
• Long-term growth opportunities.

Communication, Customer Service, Tech Support, Technical Services, Technical Support, Business Process Outsourcing (BPO), Customer Services, Information Technology (IT).

Wat ga je doen

Met het Lease a Bike team inspireren en activeren wij, heel werkend Nederland, om op hun droomfiets te stappen. Wij zijn constant bezig met het verbeteren van de klantreis om zoveel mogelijk mensen op de fiets te zetten. Ter uitbreiding van het huidige team zoeken wij een energieke Customer Support Specialist die het team van Lease a Bike Nederland komt versterken.

Als Customer Support Specialist staat de klant voor jou centraal. Het is jouw missie om onze klanten te ontzorgen door vragen snel en goed af te handelen. Je adviseert, informeert en ondersteunt de klanten en zorgt ervoor dat zij snel en efficiënt worden geholpen. Een potentiële klant aan de lijn? Jij weet als geen ander hen te inspireren over de voordelen van de Lease a Bike regeling en zet dit contact snel om naar een waardevolle lead voor het sales team.

Naast deze taken ga je ook bezig zijn met:

• Het beheren van de verschillende communicatiekanalen (chat, mail, telefoon) van het Customer Support Team om zo onze klanten optimaal te ontzorgen. Dit team onderhoudt het contact met werkgevers, werknemers en onze partners de fietsenwinkels;
• Het beheren en het tijdig updaten van het Lease a Bike platform;
• Het ondersteunen van de collega’s uit de Sales-, Dealer-, Marketing- en Activatie-team. Hierdoor krijg je ook de mogelijkheid om een kijkje te nemen binnen de andere afdelingen;
• Procesverbetering om zo onze dienstverlening continu te blijven verbeteren.

Wat vragen we van jou:

• Minimaal MBO werk- en denkniveau;
• Een goede beheersing van de Nederlandse taal en hebt bij voorkeur een goede beheersing van de Engelse taal;
• Je krijgt energie van klantcontact en doet er alles aan om ook een negatieve klantervaring om te zetten naar iets positiefs;
• Wij zijn op zoek naar een enthousiaste collega met meer dan twee jaar ervaring in klantgerichte rollen. Je staat bekend om je betrokkenheid en proactieve aanpak, en bent klaar om een waardevolle bijdrage te leveren aan onze groeiende organisatie.

Wat bieden wij:

• Een bruto maandsalaris op basis van je ervaring;
• Een 13e maand, 8% vakantiegeld én een jaarlijkse winstuitkering;
• Een gloednieuwe leasefiets naar keuze (Pon-merk) met een maandelijkse werkgeversbijdrage;
• 31 vakantiedagen (o.b.v. 40 uur) - genoeg tijd voor leuke dingen;
• Een Shuttel mobiliteitskaart waarmee je zakelijk kunt reizen;
• Een gezonde lunch op kantoor in Amersfoort tegen een kleine bijdrage;
• Een thuiswerkplek door ons gefaciliteerd met de mogelijkheid voor een netto thuiswerkvergoeding voor de thuiswerkdagen;
• Een aantrekkelijke pensioenregeling van 30% waarbij BMS 20% bijdraagt en aantrekkelijke korting op Pon-producten.

Over de organisatie:

Lease a Bike is ontstaan vanuit liefde voor mensen en fietsen. Voor ons is fietsen niet zomaar een manier van vervoer. Voor ons is fietsen een ‘way of life’. Fietsen is goed voor je gezondheid. Goed voor je portemonnee. Goed voor de wereld. Anderen stimuleren om de fiets te pakken, daar gaan wij voor! Wil jij een bijdrage leveren aan een duurzamere wereld, waarbij vitaliteit en fun hand in hand gaan? Join the ride en draag bij aan de verwezenlijking van onze missie. Als scale-up is Lease a Bike onderdeel van mobiliteitsprovider Bike Mobility Services Group (Pon). Ons merk is actief in zes landen (Amerika, België, Duitsland, Nederland, Oostenrijk en Zweden), waarbij we marktleider zijn in Nederland.

Sollicitatieproces:

Het sollicitatieproces bestaat uit twee fysieke gesprekken en een online kennismaking:

• Een (online-) intake van 30 min. met de Talent Acquisition Manager;
• In het eerste gesprek maak je kennis met de Team Lead Customer Support en een directe collega;
• In het tweede gesprek maak je kennis met de Operations Manager en een directe collega.