256 Technical Support jobs in South Africa

Direct message the job poster from RelyEZ Energy Storage

• Provide technical support to the sales team during the pre-sales phase. Develop and present technical proposals and solutions to clients. Assist in the creation of detailed technical documentation and presentations.
• Client Engagement:
• Engage with potential clients to understand their requirements and provide technical advice. Demonstrate our products and solutions to clients, ensuring they understand the value proposition. Collaborate with the sales team to tailor solutions to meet client needs.
• Product Knowledge and Training:
• Maintain in-depth knowledge of our solar and energy storage products and solutions. Conduct internal training sessions for the sales team to enhance their technical understanding. Stay updated on industry trends and technological advancements to provide the latest information to clients.
• Project Management:
• Assist in the management of pre-sales projects, ensuring timely delivery of technical documentation and proposals. Coordinate with engineering and project management teams to ensure seamless handover to post-sales activities.
• Market Development:
• Identify and pursue new business opportunities in the solar and energy storage sectors. Participate in industry events, trade shows, and conferences to promote our products and solutions.

Qualifications:

• Education:
• Bachelor’s degree in Electrical Engineering, Renewable Energy, or a related field.
• Experience:
• Minimum of 3 years of experience in pre-sales technical support within the solar or energy storage industry.
• Technical Skills:
• In-depth knowledge of solar PV systems, energy storage technologies (e.g., lithium-ion batteries), and related products. Experience with technical proposal development and client presentations. Proficiency in using CAD software and technical documentation tools.
• Language Skills:
• Fluent in English; proficiency in additional languages (e.g., Afrikaans) is a plus.
• Travel Requirements:
• Willingness to travel within South Africa and occasionally to neighboring countries for client meetings and events.

• Seniority level Mid-Senior level

• Employment type Full-time

• Industries Services for Renewable Energy

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Johannesburg, Gauteng, South Africa 1 week ago

West Rand District Municipality, Gauteng, South Africa 2 weeks ago

Johannesburg, Gauteng, South Africa 6 months ago

Johannesburg, Gauteng, South Africa 1 month ago

Johannesburg, Gauteng, South Africa 9 months ago

Johannesburg, Gauteng, South Africa 9 months ago

Johannesburg, Gauteng, South Africa 1 week ago

Cape Town, Western Cape, South Africa 3 months ago

Cape Town, Western Cape, South Africa 2 months ago

Cape Town, Western Cape, South Africa 1 week ago

Johannesburg, Gauteng, South Africa 2 days ago

Cape Town, Western Cape, South Africa 1 week ago

Cape Town, Western Cape, South Africa 1 month ago

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AtPattern Matched Technologies , we develop and support mission-critical cloud-based services that power our clients' infrastructure and applications. As we scale our engineering and cloud operations, we’re seeking a highly skilledTechnical Support Enginee r to join our growing team.

Role Overview

We are looking for a detail-oriented and experienced AWS Support Engineer to provide hands-on support and troubleshooting across our AWS-based platforms. You will play a key role in ensuring system availability, resolving technical incidents, supporting deployments, and improving our operational reliability.

This role involvesrotational shift work as our services run 24/7, and we aim to maintain continuous coverage as the team grows.

Key Responsibilities

• Provide tier-2 and tier-3 support for AWS-based systems and services
• Troubleshoot and resolve issues related to EC2, RDS, S3, IAM, Lambda, CloudWatch, SQS, SNS, and other AWS services
• Monitor cloud infrastructure, respond to alerts, and implement proactive solutions
• Support CI/CD pipelines and assist development teams with build and deployment processes
• Collaborate with teams to implement best practices in reliability and scalability
• Maintain clear documentation and logs for incident management and post-mortems
• Participate in shift-based on-call rotations to ensure 24/7 support coverage
• Identify and drive improvements to automation, monitoring, and incident response processes

Requirements

Minimum Qualifications:

• 5+ years of experience in a cloud operations, DevOps, or support engineering role
• Strong hands-on experience withAmazon Web Services (AWS) ecosystem
• Solid knowledge ofLinux systems administration and networking
• Familiarity with infrastructure-as-code tools such asCloudFormation or Terraform
• Experience with monitoring tools (e.g., CloudWatch, Datadog, Prometheus)
• Ability to troubleshoot and debug distributed systems
• Scripting knowledge (e.g., Bash, Python, or PowerShell)
• Excellent communication and documentation skills

Preferred Qualifications:

• Bachelor’s degree in Computer Science, Information Technology, or a related field
• RelevantAWS Certifications (e.g., AWS Certified SysOps Administrator, AWS Certified Solutions Architect – Associate or Professional)
• Experience with container technologies (e.g., Docker, ECS, EKS)
• Familiarity with ITIL or similar incident and change management frameworks

This position will require participation in arotational shift schedule , which may include:

• Evening or overnight coverage
• Flexibility to respond to high-priority incidents during off-hours
• As the team grows, shift schedules will be refined to balance workloads and improve coverage.

What We Offer

• Competitive compensation package
• Remote-friendly and flexible work culture
• Exposure to modern cloud-native technologies and production environments
• Professional development and certification support
• A collaborative and inclusive team environment

• Seniority level Mid-Senior level

• Employment type Full-time

• Job function Information Technology
• Industries Software Development

Referrals increase your chances of interviewing at Pattern Matched Technologies by 2x

West Rand District Municipality, Gauteng, South Africa 1 week ago

West Rand District Municipality, Gauteng, South Africa 3 weeks ago

Johannesburg, Gauteng, South Africa 7 months ago

Cape Town, Western Cape, South Africa 1 week ago

Johannesburg, Gauteng, South Africa 9 months ago

Johannesburg, Gauteng, South Africa 9 months ago

Milnerton, Western Cape, South Africa 3 days ago

Johannesburg, Gauteng, South Africa 1 month ago

City of Johannesburg, Gauteng, South Africa 1 day ago

Pretoria, Gauteng, South Africa 2 days ago

Johannesburg, Gauteng, South Africa 2 days ago

Upington, Northern Cape, South Africa 2 days ago

Springbok, Northern Cape, South Africa 2 days ago

Kathu, Northern Cape, South Africa 2 days ago

Kimberley, Northern Cape, South Africa 2 days ago

Cape Town, Western Cape, South Africa 2 months ago

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Who we are

We're a leading, global security authority that's disrupting our own category. Our encryption is trusted by the major ecommerce brands, the world's largest companies, the major cloud providers, entire country financial systems, entire internets of things and even down to the little things like surgically embedded pacemakers. We help companies put trust - an abstract idea - to work. That's digital trust for the real world.

Job summary

DigiCert is looking for a detail-oriented, energetic Technical Support Engineer to join our team. The Technical Support Engineer will be responsible for ensuring the quality of our internal and customer-facing Security products for the DigiCert software. The ideal candidate will have a passion for and a commitment to, providing customers with world-class support experience during the EMEA time shift.

The Technical Support Engineer will be responsible for providing support via phone and email to DigiCert customers and partners. The applicant must have the ability to troubleshoot complex product issues related to installations, upgrades, network and Active Directory issues.

The Technical Support Engineer will also submit defects and enhancements to improve the Product offerings and interact with Developers and other Software Quality and Corporate Quality personnel. They will perform other Software Quality duties, including assisting with bug verification, manual functional test execution, etc.

What you will do

• Support English speaking customers on DigiCert One Products via Salesforce and phone during EMEA hours
• Project a professional company image through phone, email and screen sharing interactions.
• Report proprietary system inconsistencies/bugs
• Collaborate with Cross-functional teams to resolve issues and provide solutions
• Recognize, document and alert supervisors of trends in customer calls
• Research through Knowledge Base articles, labs and other means to resolve customer issues
• Master internal tools used for timely problem resolution
• Contribute to DigiCert Knowledge Base
• Participate in an on call rotation
• Maintain lab environment for testing

What you will have

• Bachelor's degree in Information Technology, Computer Science, or a related technical field, or equivalent professional experience
• 2 years of experience in technical support
• Strong problem solving skills
• Working knowledge of Postman and API calls (advantageous)
• Knowledge of PKI certificates (advantageous)
• Knowledge of Windows Active Directory
• Strong understanding of network topologies and devices
• Working knowledge of Unix operating system
• Working knowledge of Java, Json and OpenSSL (advantageous)
• Basic understanding of VPN, TCP/IP and other internet technologies
• Comfortable working on a computer daily and conversing over the phone and through email.
• Strong oral, written and interpersonal communication skills
• Detailed-oriented with excellent organization skills
• Self-motivated, manage your time well, and get things done.
• Team oriented and ability to work with people from diverse backgrounds
• Industry related certificates are a plus (Security +, MSCE)
• Excellent knowledge of Microsoft products and other applicable software or applications

Benefits

• Provident Fund
• Medical Aid + Gap Cover
• Employee Assistance Program
• Gym Reimbursement
• Life Insurance
• Disability Insurance
• Sabbatical

#LI-FP1

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Who we are

We're a leading, global security authority that's disrupting our own category. Our encryption is trusted by the major ecommerce brands, the world's largest companies, the major cloud providers, entire country financial systems, entire internets of things and even down to the little things like surgically embedded pacemakers. We help companies put trust - an abstract idea - to work. That's digital trust for the real world.

Job summary

DigiCert is looking for a detail-oriented, energetic Technical Support Engineer to join our team. The Technical Support Engineer will be responsible for ensuring the quality of our internal and customer-facing Security products for the DigiCert software. The ideal candidate will have a passion for and a commitment to, providing customers with world-class support experience during the EMEA time shift.

The Technical Support Engineer will be responsible for providing support via phone and email to DigiCert customers and partners. The applicant must have the ability to troubleshoot complex product issues related to installations, upgrades, network and Active Directory issues.

The Technical Support Engineer will also submit defects and enhancements to improve the Product offerings and interact with Developers and other Software Quality and Corporate Quality personnel. They will perform other Software Quality duties, including assisting with bug verification, manual functional test execution, etc.

What you will do

• Support English speaking customers on DigiCert One Products via Salesforce and phone during EMEA hours
• Project a professional company image through phone, email and screen sharing interactions.
• Report proprietary system inconsistencies/bugs
• Collaborate with Cross-functional teams to resolve issues and provide solutions
• Recognize, document and alert supervisors of trends in customer calls
• Research through Knowledge Base articles, labs and other means to resolve customer issues
• Master internal tools used for timely problem resolution
• Contribute to DigiCert Knowledge Base
• Participate in an on call rotation
• Maintain lab environment for testing

What you will have

• Bachelor's degree in Information Technology, Computer Science, or a related technical field, or equivalent professional experience
• 2 years of experience in technical support
• Strong problem solving skills
• Working knowledge of Postman and API calls (advantageous)
• Knowledge of PKI certificates (advantageous)
• Knowledge of Windows Active Directory
• Strong understanding of network topologies and devices
• Working knowledge of Unix operating system
• Working knowledge of Java, Json and OpenSSL (advantageous)
• Basic understanding of VPN, TCP/IP and other internet technologies
• Comfortable working on a computer daily and conversing over the phone and through email.
• Strong oral, written and interpersonal communication skills
• Detailed-oriented with excellent organization skills
• Self-motivated, manage your time well, and get things done.
• Team oriented and ability to work with people from diverse backgrounds
• Industry related certificates are a plus (Security +, MSCE)
• Excellent knowledge of Microsoft products and other applicable software or applications

Benefits

• Provident Fund
• Medical Aid + Gap Cover
• Employee Assistance Program
• Gym Reimbursement
• Life Insurance
• Disability Insurance
• Sabbatical

#LI-FP1

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__PRESENT __PRESENT __PRESENT

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• Qualification : Minimum GR12 but Electronics / iT Technical Diploma or BTech degree recommended.
• Good knowledge of CCTV, Access Control, Alarms, Gate motors and Electric Fence and able to technically support the products
• PC HW & SW, Networks and Basic Electronics knowledge / qualifications & experience
• Experience as Support Technician / Help Desk operator and working with clients
• Own vehicle and driver’s license to get to work

Closing Date : 15March 2024

To apply : Please send Word format CVs to jobsemporium.co.za and usePOS24084as reference.

Technical Support Manager • Randburg, Johannesburg Metro, South Africa

We are seeking a skilled and customer-focused Technical Support Engineer to join our team at Dahua Technology South Africa . This role is ideal for a tech-savvy professional with strong knowledge in CCTV and networking systems, who is passionate about solving technical problems and providing exceptional support to clients. You'll play a key role in assisting customers with product configuration, troubleshooting issues, and ensuring a high level of technical service and satisfaction.

Job Responsibilities

• Introduce new product features to the Channel Customer, help customer to select andconfigure products
• Maintains knowledge of technology innovations and trends.
• Understand and consolidate customer demand for products, feedback to product departmentfor product improvement;
• To coordinate resources, provide technical support
• Identifies, investigates, and resolves users problems with software and hardware.
• Fields support calls, chat, email, and/or other communication from users with inquiries regarding software programming, connectivity, printing, and similar concerns.
• Consults with clients to determine steps and procedures taken to identify and resolve the problem.
• Applies knowledge of software, hardware, and procedures to solve problems.
• Guides users through diagnostic and troubleshooting processes, which may include use of diagnostic tools and software and/or following verbal instructions.
• Collaborates with other staff to research and resolve problems.
• Arranges service by RMA to repair or replace defective products.
• Performs other related duties as assigned.

Job requirements:

• Degree in Network, communications, computers and other related fields
• At least 2 years of experience in customer technical support highly preferred.
• Technical knowledge in the CCTV and Network field

Key Skills:

• Excellent verbal and written communication skills
• Excellent interpersonal and customer service skills.
• Professional and pleasant telephone manner.
• Ability to explain technical issues to technical and nontechnical employees and customers.
• Strong analytical and problem-solving skills.
• Proficient with Microsoft Office Suite or related software
• Proficient with or the ability to quickly learn an array of hardware and software

CCTV, Access Control, Alarms, Gate motors and Electric Fence and able to technically support the pro

POSITION INFO :

Technical Support Manager (POS24084)

Randburg

R 15000 to R 18000 per month

Requirements

• Qualification : Minimum GR12 but Electronics / iT Technical Diploma or BTech degree recommended.
• Good knowledge of CCTV, Access Control, Alarms, Gate motors and Electric Fence and able to technically support the products
• PC HW & SW, Networks and Basic Electronics knowledge / qualifications & experience
• Experience as Support Technician / Help Desk operator and working with clients
• Own vehicle and driver’s license to get to work

Closing Date : 15March 2024

To apply : Please send Word format CVs to and usePOS24084as reference.

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Job Title

Technical Support Representative

Job Description

Experience the power of a game-changing career

Are you a people’s person with a passion for helping others? We are seeking a Technical Support Representative to join our dynamic team of game-changers in our sunny Durban office!

We’re a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries.

In this role, you’ll be working on an exciting international campaign as the customer’s first point of contact. We want candidates who can be proactive in problem solving while remaining empathetic to the customer’s concerns or queries.

Take up the challenge and put those communication skills to the test by applying today!

What You Will Do In This Role

• Deliver timely, accurate, and complete solutions to our customers via various channels (chat, email and phone), ensuring they receive quality resolutions with the utmost care and attention
• Handle the most complex issues, providing clear guidance to customers via various channels to quickly resolve issues
• Describe complex systems and solutions in simple terms that Customers of all technical abilities can understand
• Assist customers with understanding the benefits of their products and assist with device setup.
• Provide step-by-step guidance with patience to each customer while delivering a positive, high-quality customer experience tailored to each customer.
• Stay updated on our evolving product and support offerings, services, and the latest tech, continuously expanding your expertise to efficiently assist customers and recommend new features that can enhance their business
  
  

• Matric
• Clear criminal and credit record
• Understanding of the Call Centre industry
• Computer literacy – ability to speedily navigate multiple systems effectively
• Highly proficient in written and spoken English
• Availability to work shifts in a 24/7 environment (Essential)
• Ability to approach problem-solving with creativity and curiosity, seeking unique ways to address challenges while engaging with customers
• Strong commitment to delivering excellent customer service and taking ownership of the customer experience, including resolving complex technical issues
• Ability to tailor communication style to different audiences, ensuring clarity and understanding.
• Capable of working independently and managing tasks in a fast-paced, dynamic environment while also thriving in a team- oriented setting and being open to receiving feedback
• Excellent organizational skills with the ability to prioritize, multi-task, and manage time effectively.
• Ability to research and understand technical information using various tools while interacting with customers.
• Familiarity with working with, adapting to new technologies
  
  

• Minimum 2 years' experience working within a contact centre environment, with at least 1 year working within a technical support department
• Exposure to supporting customers on chat and email (advantageous)
  
  

• Base salary of R8000 per month
• Guaranteed campaign allowance of R1000 per month
• Subsided transport
• Pension/Provident Fund
• Medical Aid for the main member or medical insurance for the main member and two dependents
  
  

• Seniority level Entry level

• Employment type Full-time

• Job function Information Technology
• Industries IT Services and IT Consulting

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Get notified about new Technical Support Representative jobs in Durban, KwaZulu-Natal, South Africa .

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