484 Help Desk Support jobs in South Africa

Reference : AV Consultant : Anneke Viviers

Attend to all incoming technical calls on the technical help-desk within agreed service levels. Remotely investigate/troubleshoot system and network problems and diagnose and solve hardware or software faults clients might have. Taking clients/field technicians through a series of actions telephonically, to help set up systems or resolve faults and issues. Accurately capture and update all client interactions in as much detail on applicable systems for future use and also for trend analysis use. Escalate priority issues and log unresolved queries correctly to the appropriate resource for attention. Identify persistent and potential faults and suggest solutions. Offer alternative solutions where appropriate, keeping in mind the objective of resolving client issues.

Work collaboratively with other members of the technical help-desk, scheduling, project management, regional managers, and infrastructure architects to develop and deliver long-term solutions to meet user needs. Establish a good working relationship with customers and other service providers to ensure client issues get resolved. Increase 1st level or remote fixes at all times. Manage outbound calls, making outbound calls to priority 1 clients with offline venues/devices identified by the network offline list. Making outbound calls to specific clients as requested by network directors, regional managers, and other senior management staff.

Provide high service and quality standards to calls made outbound that apply to inbound calls. Provide feedback to relevant parties on conclusion of outbound calls to networks.

Manage, monitor, and maintain assigned network venues. Establish contact with venues needing technical assistance that forms part of your assigned networks. Provide prompt initial communication and responses to all assigned networks and promptly address requests/incidents to ensure customer expectations are reached. Provide customers with regular communication regarding the status of requests/installations including notification when repairs are complete, as well as customer validation that the repair is satisfactorily completed. Follow up with customers to ensure satisfaction was achieved. Ensure all network checks are done timeously to ensure no unnecessary downtime is experienced by the client. Partner with other IT service providers the client might have to ensure resolution is reached.

Manage, monitor, and maintain Manage Engine reporting system. Set up new users' accounts and profiles and deal with password issues. Provide relevant system reports on request. Support documentation to assist staff with system usage and requests for information and to provide staff training if required. Test and evaluate new requirements for the system. Advise and assist the Head of Services, Media Services manager, and Network Director in the day-to-day operation of the system as well as participating in the planning, growth, and development for the system. Communicate with the system service provider to ensure system use is optimal and to learn new ways to customize the system to address internal company needs. Adhoc duties as requested by Head of Department or CEO.

Will be required to create quotes and send to client for approval and maintain % accuracy.

1. Matric.
2. 2 years' experience in the Information Technology Industry.
3. Training in networking and relevant Information Technology qualification.
4. Drivers Licence.

Email your comprehensive CV to you are already registered, please forward your CV and the relevant reference number to the consultant with whom you are currently registered in order to avoid duplicity on our system. We reserve the right to only conduct interviews with candidates of choice. Applicants who have not received feedback within 30 days from the closing date must please accept their application as unsuccessful.

Description

The Desktop Support Manager is responsible for overseeing the IT support team to ensure smooth operation and maintenance of end-user computing environments. This role involves managing IT assets, resolving technical issues efficiently, and implementing best practices to optimize support services. The manager will also focus on leadership, process improvement, and strategic planning to enhance IT service delivery and user experience.

Requirements

Minimum Requirements

• Bachelor's degree in Information Technology (IT), Computer Science, or a related field (preferred).
• Diploma in IT, Computer Science, or a related field (for candidates with extensive experience).
• ITIL Foundation certification.
• Microsoft Certified.
• CompTIA Network+
• CompTIA Security+
• At least 5 years of IT support experience.
• Hands-on experience in desktop support, helpdesk, or IT technical support.
• 3-5 years of leadership and management experience in IT support.
• Experience with ITIL frameworks, SLAs, and incident management.
• Familiarity with enterprise-level IT infrastructure, remote support, and cloud-based systems (preferred).

Key Performance Areas

• Contribute to the End User Computing technology strategy and roadmap.
• Drive continuous improvement to enhance customer experience and environment stability.
• Align IT strategy with business needs and provide technical advice on standards and policies.
• Provide hands-on technical support to users.
• Maintain a test lab for patching and testing.
• Manage key infrastructure, including boardroom and training room equipment.
• Ensure all actions are logged in the Service Desk System.
• Participate in projects and provide support documentation.
• Report on project progress.
• Appraise and provide feedback to Desktop Engineers.
• Create a cohesive team culture and ensure staff availability.
• Identify cost optimization initiatives.
• Ensure all actions are logged and create performance reports.
• Enforce desktop security policies.

Technical Competencies

• Advanced hardware and software troubleshooting skills.
• Expertise in Windows, macOS, and Linux operating systems.
• Knowledge of end-user computing technologies (desktops, laptops, printers, mobile devices).
• Familiarity with remote support tools (e.g., TeamViewer, AnyDesk, Microsoft Remote Desktop).
• Understanding of TCP/IP, DNS, DHCP, VPNs, and WiFi networks.
• Experience with Active Directory, Group Policy, and user account management.
• Strong knowledge of ITIL frameworks and ITSM tools (e.g., ServiceNow, Jira, Freshdesk, ManageEngine).
• Proficiency with Microsoft 365 (Outlook, Teams, SharePoint, OneDrive).

Behavioral Competencies

• Leadership and team management skills.
• Customer service orientation.
• Effective communication and interpersonal skills.
• Problem-solving and analytical thinking.
• Adaptability and resilience.
• Process improvement and innovation.
• Accountability and ethical conduct.

Closing Date: 16 April 2025

Please note that correspondence will be limited to shortlisted candidates only. Applicants who have not heard from us within 30 days of the closing date may assume that their applications have been unsuccessful. The filling of these positions will be aligned with AFGRI's Employment Equity Policy.

Applicants' personal information will be processed in accordance with the Protection of Personal Information Act (POPIA). For details, please refer to the HR Processing Notice on the AFGRI Group website.

Work Level: Middle Management

Job Type: Permanent

Salary: Market Related

Location: Centurion

Required Experience: Manager

Key Skills: Mac OS, Active Directory, Desktop Support, Computer Networking, Mobile Devices, Windows, Remote Access Software, SCCM, Help Desk, Operating Systems, Remedy, Troubleshooting

Employment Type: Full-Time

Experience: years

Vacancy: 1

We are looking for a talented and multi-skilled Desktop Support Engineer to join our dynamic team of IT professionals. The successful candidate should have a passion for IT and be extremely comfortable supporting Windows Desktop environments. He/she should ideally reside in the Northern suburbs of Johannesburg, have their own reliable transport, and be willing and available for emergency standby and after-hours support when required.

• Responsible for all 1st line Support of the Windows desktop environments for all South African offices.
• Procurement of desktops, laptops, and other IT equipment for the SA offices.
• Liaising with suppliers of IT equipment, IT services, etc.
• Setup and configuration of all desktops and laptops for the SA offices.
• Triage and adhere strictly to the SLAs of the IT ticketing system. Responsible for ensuring all tickets do not go out of SLA.
• Monitoring of Internet links at all SA offices and ensuring any issues are logged, followed up, and resolved as soon as possible.
• Regularly reviewing and updating of IT processes, procedures, and documentation as required.
• Regular checks of IT systems to ensure optimal uptime.
• Monthly recons of all IT expenses.
• Compiling reports on employee productivity and access control as required.
• Reviewing of CCTV footage and compiling evidence as required.
• Conducting IT training for all new staff.

• Must have done Pure Mathematics at Matric level with Computer Science/IT an advantage.
• Must be passionate about IT and Technology.
• Minimum of A+ (Must have passed international exams)
• Network+ or Security+ an advantage (Must have passed international exams)
• 1 - 2 years hands-on working experience supporting local and remote Windows Desktop environments.
• Support experience with Virtual and Cloud environments advantageous e.g., VMWare, Hyper-V, AWS, Digital Ocean, Google Cloud, Azure.
• Must possess an extremely high level of attention to detail in his/her work.
• Eager to learn and adapt to a fast-moving, high-stress environment.
• Good command of the English language both written and spoken.
• Must have reliable own transport.
• Must be willing to work long hours and after hours/standby when required.

Market related - Monthly

WNS Cape Town, Western Cape, South Africa

WNS Cape Town, Western Cape, South Africa

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Company Description

WNS (Holdings) Limited (NYSE: WNS) is a global Business Process Management (BPM) leader. WNS offers business value to 400+ global clients by combining operational excellence with deep domain expertise in key industry verticals, including Banking and Financial Services, Consulting and Professional Services, Healthcare, Insurance, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Telecommunications, Travel and Utilities. WNS South Africa has been in operation since 2003 and built a reputation as the industry leader for Business Process Outsourcing (BPO) in South Africa, with a growing footprint into Africa. We are a strategic partner for delivering a full range of basic to complex processes from our eight delivery centers across South Africa, employing 4000+ people.Why join us?We promise our employees to experience role clarity, coaching and mentoring, professional development and structured career path through our 5 people promises and keeping employee experience at the core. Experience the culture of outperformance, engagement, celebration and also contribute to society through our WNS Cares Foundation, where you have the opportunity to support meaningful initiatives and make an impact in the community.

Company Description

WNS (Holdings) Limited (NYSE: WNS) is a global Business Process Management (BPM) leader. WNS offers business value to 400+ global clients by combining operational excellence with deep domain expertise in key industry verticals, including Banking and Financial Services, Consulting and Professional Services, Healthcare, Insurance, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Telecommunications, Travel and Utilities. WNS South Africa has been in operation since 2003 and built a reputation as the industry leader for Business Process Outsourcing (BPO) in South Africa, with a growing footprint into Africa. We are a strategic partner for delivering a full range of basic to complex processes from our eight delivery centers across South Africa, employing 4000+ people.Why join us?We promise our employees to experience role clarity, coaching and mentoring, professional development and structured career path through our 5 people promises and keeping employee experience at the core. Experience the culture of outperformance, engagement, celebration and also contribute to society through our WNS Cares Foundation, where you have the opportunity to support meaningful initiatives and make an impact in the community.

Job Description

The purpose of the Program Analyst role is to reactively and proactively support and maintain the IT Desktop Services & infrastructure through effective incident management, fault diagnosis, repair, preventative maintenance and daily service tasks.

This role requires working shifts on a 24/7 rotation to support various customers. Tasks include but are not limited to:

• Maintaining and supporting the WNS business applications, and ensuring the reliability, availability and sustainability of information and communication resources.
• Ensure that tickets are kept updated and incidents are managed, prioritized and escalated efficiently.
• Installation, diagnosis, maintenance and repair of PC hardware, Telephony and related hardware as per business requirements
• Ensure minimum downtime, proactively identify potential risks and suggest and drive solutions.
• Respond to the business incidents and problems and escalate incidents when required.
• Responsible for providing desktop support services to all departments and desktop users related to the operation of computer hardware, software and telecommunications
• Respond, Diagnose and repair system faults within agreed SLA’s
• Ensure tasks are completed to a high standard and to agreed timescales
• Ensure that incidents are escalated accordingly and efficiently to the Tier 3 IT Support Team.
• VoIP phone configuration and support
• Ensure availability of the organizations VOIP/ Video Conference facilities and ensure it is tested daily and fully
• Available to work shifts on a 24/7 rotation supporting US and UK hours, weekends, public holidays etc.
• Willing to work after hours if required
  
  
  

• IT Qualification
• Grade 12 minimum

• Seniority level Entry level

• Employment type Full-time

• Job function Information Technology
• Industries Outsourcing/Offshoring

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Join to apply for the Desktop Support Technician role at Nimble Group

Join to apply for the Desktop Support Technician role at Nimble Group

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Job Summary

The IT Desktop Support Technician is responsible for providing technical support and assistance to end-users across the organization. This role ensures the smooth operation of hardware, software, and networking systems by troubleshooting and resolving IT-related issues in a timely manner. The ideal candidate should have strong problem-solving skills, customer service experience, and a solid understanding of IT systems and applications.

Job Summary

The IT Desktop Support Technician is responsible for providing technical support and assistance to end-users across the organization. This role ensures the smooth operation of hardware, software, and networking systems by troubleshooting and resolving IT-related issues in a timely manner. The ideal candidate should have strong problem-solving skills, customer service experience, and a solid understanding of IT systems and applications.

Key Responsibilities

• Provide first-line technical support to users via phone, email, or in-person – primary rule of engagement will be via a ticket.
• Troubleshoot and resolve hardware, software, and network issues on Windows and Mac operating systems.
• Install, configure, and maintain desktops, laptops, printers, and other IT equipment.
• Set up and manage user accounts, permissions, and access rights in accordance with company policies.
• Assist with software installations, updates, and patch management.
• Maintain IT asset inventory, ensuring accurate records of hardware and software.
• Support remote users with VPN connectivity and other remote access tools.
• Document IT support requests, solutions, and troubleshooting steps in a ticketing system.
• Assist in IT projects, including system upgrades, migrations, and deployments.
• Ensure compliance with company IT policies, security guidelines, and best practices.
• Provide training and guidance to end-users on IT-related topics and best practices.
• Collaborate with other IT team members to enhance overall IT service delivery.
• Ability to manage printer services as and when needed.
  
  

• Bachelor’s degree in information technology, Computer Science, or a related field.
• 2+ years of experience in IT desktop support, help desk, or similar roles.
• Strong knowledge of Windows and Mac operating systems.
• Experience with Microsoft Office 365, Active Directory, and remote desktop support.
• Basic understanding of networking concepts (TCP/IP, DNS, DHCP, VPN, etc.).
• Familiarity with IT security best practices and endpoint protection tools.
• Excellent troubleshooting and problem-solving skills.
• Strong organizational, time management and communication skills with a customer-focused approach.
• Ability to work independently and manage multiple tasks effectively.
• Ability to prioritize and easily adapt in a fast-paced environment.
• Must meet deadlines, accomplish tasks as agreed upon time structures
• Certifications such as CompTIA A+, ITIL Foundation, or Microsoft certifications are advantageous.
• Knowledge of scripting or automation (PowerShell, Bash, etc.) is a plus.
• Experience working in an ITIL-based service management environment.
• Prior experience in an enterprise environment supporting 500+ users.
  
  

• Full-time, on-site role.
• May require evening or weekend work for system maintenance.
• Ability to lift and transport IT equipment.
  
  

• Competitive Salary
• Comprehensive Benefits Package, at the full cost to the Employer including Funeral Cover, Group Life Cover, Disability Cover, Medical Cover
• Subsidised schooling at Peak Child
• Paid Maternity and Birthday Leave
• WIFI access
• Annual Performance Reviews linked to remuneration adjustments
• Bursary opportunities
  
  

• Seniority level Entry level

• Employment type Full-time

• Job function Information Technology

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Desired Experience & Qualification

A +

N +

MCSE

IT SUPPORT BACKGROUND

MATRIC

MUST WORK WITH PEOPLE

SERVER AND DESKTOP MONITORING

TO SET UP AND MANAGE USER ACCOUNTS

MAINTAIN AND RESOLVE ISSUES ON LAN/WAN ,VOIP TELEPHONE

RESOLVE HARDWARE AND NETWORK ISSUES

MUST HAVE A GREAT KNOWLEDGE OF OFFICE APPLICATIONS AND TROUBLESHOOTING CAPABILITIES

WILL WORK FROM HOME

WILL BE GOING TO THE OFFICE ONCE A WEEK

We are looking for a dedicated and detail-oriented Desktop Support Engineer to provide desk-side or remote end-user support and service request support. Support will require in-depth knowledge of PC and Apple Hardware, desktop Operating Systems options and settings, and network functionality. In addition, intermediate knowledge of end-user applications is also required. 

What you’ll do:

• Maintenance of staff computers printers and general user support
• Monitor problem ticket work queues and interact with management to provide progress updates and closure notification
• Standard PC/printer break-fix tasks
• Some break-fix tasks related to application-specific requests (i.e. installing in-house developed and vendor-specific software, resetting passwords, etc)
• Monitors and evaluates new network and client desktop products; makes recommendations accordingly.
• Answer help desk calls as needed, provide user support remotely as needed, and escalate service tickets to higher-tier technicians when appropriate
• Provide application-level support for standard Microsoft applications as well as application tools deployed on desktops and laptops
• First line Support of various in-house developed applications
• Re-installation of PC's, up to and including OS-level installs, application installs, execution of local scripts, and physical deployment of hardware
• Support and follow through of all requests that cannot be resolved remotely where a 3^rd party vendor needs to do a site visit
• Solid understanding of Mobile device connectivity

Your expertise:

• Minimum of 3 years hands-on Desktop Support experience with Hardware and Software installation experience.
• Microsoft-based Operating Systems, Active Directory, strong experience with PCs, MACs, laptops, and the various Microsoft/Apple productivity applications/products is necessary.
• Solid proficiency in managing and supporting a production-class Corporate Desktop Computing environment. In-depth administration experience working with Enterprise-class software and hardware, Microsoft-based Operating Systems, Active Directory, strong experience with PCs, MACs, laptops, and the various Microsoft/Apple productivity applications / products is necessary. 
• Must demonstrate technical aptitude and enthusiasm in the various system technologies and disciplines.
• Technical understanding of enterprise computing and how various components are interrelated is essential.
• Strong written, verbal, analytical, technical, and interpersonal skills are essential.
• Provide strong planning and organizational skills and maintain the ability to effectively handle multiple situations, manage priorities and work with only minimal supervision and direction.
• Utilize strong problem-solving skills. Customer service orientation.
• Must be able to provide a high level of customer service when dealing with frustrated end users.
• Display a strong desire to achieve and attain high levels of both internal and external customer satisfaction.
• Maintain a constant awareness and understanding of emerging technologies and methodologies

Qualifications required:

• A+, N+, (Required)
• MCSE with at least 3 years experience (Required)
• ITIL V3 Foundation (Advantageous)
• Associate degree in Engineering, Computer Science, or other technical disciplines and/or equivalent work experience. (Advantageous)

Competencies required:

• Good interpersonal skills
• Valid Driver’s License Transport
• Superior organizational and time management skills
• Must be prepared to work flexible hours or shifts
• Ability to cope well in a pressurized environment
• High Initiative and problem-solving skills
• Willingness to assist
• Excellent follow-up skills
• Team Player but must be able to work as an individual

Other information applicable to the opportunity:

• Contract Position: 12 Months
• Location: Johannesburg
• Work Environment: Hybrid

Job Title: Help Desk Operations and Technical Support (Stellenbosch)

Summary:

Seeking a tech-savvy professional to provide first and second-line support for IT systems and cloud infrastructure. This role focuses on troubleshooting, client support, and maintaining efficient operations across Microsoft Azure and Windows Server environments.

Key Responsibilities:
Provide Tier 1 & 2 support for applications and infrastructure.
Troubleshoot Azure and Windows Server issues.
Manage support tickets and meet SLA targets.
Assist users via Teams or phone with clear, non-technical communication.
Document procedures and escalate complex issues when needed.
Requirements:
2+ years in IT/help desk support.
Experience with Microsoft Azure and Windows Server.
Basic networking knowledge (DNS, DHCP, VPNs, firewalls).
PowerShell scripting familiarity.
Strong troubleshooting and communication skills.
Experience with ticketing systems (e.g., Jira).

Transform Your Career Story with iOCO Infrastructure Services.

We are seeking a motivated and tech-savvy Intern to join our IT team as a Desktop Support Intern . This role is ideal for someone eager to gain hands-on experience in providing first-line technical support to end-users. You will assist with troubleshooting hardware and software issues, setting up equipment, and ensuring smooth day-to-day IT operations. This internship offers a valuable opportunity to build foundational skills in a real-world IT support environment.

 

What you’ll do:

• 1st line End User Support of all IT related incidents and requests including but not limited to all end user hardware, software, printing, networking related items.
• Effective and supportive approach to engaging with users
• Assisting with Service Desk duties as needed such as logging calls on the ticketing system, answering calls and managing ticket lifecycle
• Managing of assigned tickets to ensure customer SLA is met
• Delivery and transport of items between precinct buildings

Your expertise:

• 1 year of IT support in any capacity

Qualifications required:

• Grade 12/ National Senior Certificate/ Matric
• A+ and/or N+
• Excellent Soft Skills
• Pass typical recruitment checks (reference, criminal checks, etc.)
• Qualifications preferred:
  
  • ITIL Foundation V3 or ITIL Foundation 4
  • Technical IT Qualification
  • MCSE
  • O365
  • SharePoint

Other information applicable to the opportunity:

• Contract Position: 12 Months
• Location: Cape Town (client-based)
• Work environment: Support is performed across multiple locations in a large precinct.
• Physical Demands: Walking, Lifting. Sitting, Bending, Moving
• Travel: Own Vehicle with valid driver’s license

Why work for us?

If the daily grind makes you wonder if there's more to life than work, get ready to discover a professional journey that embraces excellence without compromise.

You've arrived at iOCO Infrastructure Services (iOCO IS), where we are all about delivering outstanding client experiences through sustainable, innovative IT infrastructure solutions that tackle business challenges head-on. Here you get to partner with clients, helping them conquer their business Goliaths while they focus on scaling their empires.

At our core, we're challengers, disruptors, and innovators. We're a community of skilled professionals with an ambitious spirit dedicated to providing for our clients while finding joy in the process. Our clients are at the heart of everything we do. Their satisfaction fuels our fire and propels us forward. We're talking about brainstorming sessions that sound like TED talks and spontaneous celebrations for achievements, big and small.

iOCO is an equal opportunity employer with an obligation to achieve its own unique EE objectives in the context of Employment Equity targets. Therefore, our employment strategy gives primary preference to previously disadvantaged individuals or groups.