268 Support Representative jobs in South Africa

Technical Support Representative page is loadedTechnical Support Representative Apply locations Johannesburg time type Full time posted on Posted 30+ Days Ago job requisition id R46662

Description

This position provides high quality telephonic technical support and problem resolution to customers each day, in a manner that meets or exceeds defined department objectives to protect and increase LexisNexis revenues. Additionally, this position initiates the escalation process for unresolved customer problems. Technical Support Representatives performing at this level will be required to utilize skills from training, education, experience, or certifications to fulfill their daily responsibilities. This position will also assist with account related issues, including ID/password assistance, billing/invoice support, and other general account related services. Representatives with advanced education, experience or certifications will be expected to share their skills and knowledge into the department to continually improve the overall knowledge of the staff. In addition, this position will work in a team environment to maximize individual and team performance.

Qualifications:

• Bachelor’s degree in a technical field or equivalent experience.

• 1-2 years job related experience.

• Experience with software support (technical troubleshooting and usability support)

• Experience with internet troubleshooting and website support

• Experience with supporting accounting applications a plus.

• Experience with enterprise technical support including software, hardware, and enterprise systems a plus.

• Experience with support account/billing related assistance a plus.

• Ability to adapt and multi-task to support incoming calls, email, chat, etc.

• Ability to quickly understand key terms and phrases to apply appropriate troubleshooting techniques.

• Ability to work with difficult customers and diffuse frustrating situations.

RELX is an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. If a qualified individual with a disability or disabled veteran needs a reasonable accommodation to use or access our online system, that individual should please contact or if you are based in the US you may also contact us on 1. .

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Join to apply for the Technical Support Representative role at RELX .

This position provides high-quality telephonic technical support and problem resolution to customers daily, aiming to meet or exceed department objectives to protect and increase LexisNexis revenues. The role involves initiating escalation processes for unresolved issues and utilizing skills from training, education, or certifications to fulfill responsibilities. It also includes assisting with account-related issues such as ID/password recovery, billing, and general account services. Experienced representatives are expected to share their knowledge to improve team performance, working collaboratively in a team environment.

• Bachelor’s degree in a technical field or equivalent experience.
• 1-2 years of relevant experience.
• Experience with software support, including troubleshooting and usability support.
• Experience with internet troubleshooting and website support.
• Supporting accounting applications is a plus.
• Experience with enterprise systems, hardware, or billing support is a plus.
• Ability to multitask across calls, emails, and chat support.
• Quick understanding of key terms for troubleshooting.
• Ability to handle difficult customers and de-escalate situations.

RELX is an equal opportunity employer. Qualified applicants will be considered without regard to race, color, creed, religion, sex, national origin, or other protected characteristics. For accommodations, contact or call 1. .

Description

This position provides high quality telephonic technical support and problem resolution to customers each day, in a manner that meets or exceeds defined department objectives to protect and increase LexisNexis revenues. Additionally, this position initiates the escalation process for unresolved customer problems. Technical Support Representatives performing at this level will be required to utilize skills from training, education, experience, or certifications to fulfill their daily responsibilities. This position will also assist with account related issues, including ID/password assistance, billing/invoice support, and other general account related services. Representatives with advanced education, experience or certifications will be expected to share their skills and knowledge into the department to continually improve the overall knowledge of the staff. In addition, this position will work in a team environment to maximize individual and team performance.

Qualifications:

• Bachelor’s degree in a technical field or equivalent experience.
• 1-2 years job related experience.
• Experience with software support (technical troubleshooting and usability support).
• Experience with internet troubleshooting and website support.
• Experience with supporting accounting applications a plus.
• Experience with enterprise technical support including software, hardware, and enterprise systems a plus.
• Experience with support account/billing related assistance a plus.
• Ability to adapt and multi-task to support incoming calls, email, chat, etc.
• Ability to quickly understand key terms and phrases to apply appropriate troubleshooting techniques.
• Ability to work with difficult customers and diffuse frustrating situations.

At aDrive, providing amazing support that establishes trust for riders, driver partners -our community- is a core feature of our product experience. We invest in it and believe in providing the highest quality service executed in the most compelling, most efficient way. Customer Support Representatives are all about helping and educating both riders and drivers.

• Be a passionate advocate for Drivers and Riders while answering any questions that come your way.
• Deliver high-quality service across multiple support platforms (mainly tickets, email, phone).
• Create loyalty among new users and get our early adopters to fall in love with aDrive all over again.
• Triage issues and escalate them when necessary.
• Fluency in English and native languages
• Curiosity - you love learning how things work and you're always looking for ways to innovate
• Proficiency using computers (typing, quickly navigating between various tools)
• Excellent reading comprehension and writing skills
• Passion for helping others and creating exceptional support experiences
• Ability to handle multiple issues simultaneously
• Team collaboration skills

• A bachelor's degree or college experience preferred

• Modern office in Sandton city with excellent transport links
• Regular team events and social activities
• Comprehensive training and development opportunities

We encourage people from all backgrounds (including individuals with disabilities) who seek the opportunity to help re-define the future of mobility. If you feel certain that you are the perfect candidate for this position, then what are you waiting for? Apply and join our innovative team.

Join to apply for the Customer Support Representative role at Influx

Join to apply for the Customer Support Representative role at Influx

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Influx provides customer service for brands and tech companies on-demand, 24/7, every day of the year (including holidays). To achieve this, our operation includes agents and managers working around the globe.

We’re looking for detail-oriented and thoughtful people to join our growing international team!

Candidates must be able to respond to the needs of customers and provide products/services information to customers via Inbound & Outbound calls, Emails, and Live Chat in a friendly & timely manner. Evaluate problems and complaints of the callers and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.

• Manage a high volume of Inbound/Outbound Phone, Email & Chat contacts from customers who are calling with questions or need assistance with their issues
• Full understanding of how to deliver a positive customer journey whilst maintaining strict call-handling KPIs
• Proactively maintaining knowledge, checking, self-educating, and implementing client updates, processes, guidelines, and policies.
• Liaison with other departments to resolve customer issues
• Communicate effectively and with a positive tone with peers and your manager
• Contribute to a high-performance and friendly workplace culture
• Identify and assess customers’ needs to achieve satisfaction
• Build sustainable relationships and trust with customers, clients, and other stakeholders through open and interactive communication
• Achieve the client and Influx’s KPIs (Call Handling, Email, Chat, CSAT & QA quotas)
• Strong knowledge in understanding of the importance of maintaining ownership in handling customer complaints, until you feel it is appropriate to escalate.
• Deliver on your promises and obligations to drive an exceptional customer experience,
• Minimum 1-year proven experience as a call center representative in a BPO
• Excellent written and verbal English communication skills, English Language must be clear, with no native accent
• Strong problem-solving and negotiation skills as well as the ability to handle difficult customer calls
• We operate 24/7 and work on a rotating roster - you must be OK to work weekends, and holidays (both religious and non-religious on any allocated shift
• Empathetic and display the necessary soft skills required for customer support
• Ability to take ownership of the situation
• Happy to be empowered to work with little supervision
• Able to work in a fast-paced environment
• Ability to multitask and not get frustrated
• Track record of achieving KPIs and delivering strong CSAT scores

Internet and Device Requirement :

• Minimum 15mbps wired internet connection
• Wired headset
• (NO CHROMEBOOKS, NO LINUX OS)
• Must have a backup space to work from when there’s no power
• The flexibility of working from home without having to go to the office
• An international and diverse work atmosphere :)
• Extensive opportunities to learn from, and work with high-performing colleagues in a fast-paced environment

If you feel that this role is for you, please feel welcome to apply!

• Seniority level Entry level

• Employment type Full-time

• Job function Customer Service
• Industries Business Consulting and Services and Outsourcing and Offshoring Consulting

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Join to apply for the Parts Technical Support Representative role at ExecutivePlacements.com - The JOB Portal

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Join to apply for the Parts Technical Support Representative role at ExecutivePlacements.com - The JOB Portal

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SUMMARY:

Are you a technically-minded individual with a passion for mechanical systems and a talent for solving complex parts-related challenges?

Recruiter:

Network Recruitment

Job Ref:

NFR006830/CPi

Date posted:

Monday, June 30, 2025

Location:

Johannesburg, South Africa

Salary:

53000 Annually

SUMMARY:

Are you a technically-minded individual with a passion for mechanical systems and a talent for solving complex parts-related challenges?

POSITION INFO:

We are seeking a Parts Technical Support Representative to join our team in Boksburg and provide expert assistance across a range of heavy-duty equipment, industrial machinery, construction vehicles, earthmoving machines, and agricultural solutions.

This role requires someone who is both technically proficient and customer-focused, someone who understands the intricacies of mechanical parts and can communicate solutions with clarity and professionalism.

Key Responsibilities:

• Provide technical support and troubleshooting assistance to clients regarding parts queries and compatibility.
• Investigate and resolve issues related to parts catalogue systems and digital platforms.
• Identify and source hard-to-find parts through research and liaison with suppliers.
• Test and evaluate website improvements; provide constructive feedback to enhance user experience.
• Maintain accurate records using CRM systems.
• Build strong relationships with customers while identifying opportunities to add value.
  
  

• Diploma or Degree in Mechanical Engineering or Red Seal Trade Certification.
• Proven ability to communicate technical information clearly to both technical and non-technical audiences.
• Industry experience in one or more of the following: mining, quarrying, heavy machinery, industrial equipment, agriculture, or forestry.
• Experience in a warehouse, distribution, or parts environment.
• Strong attention to detail and a methodical approach to problem-solving.
• Familiarity with dealership networks and operations.
• Strong organisational skills and a structured approach to workload.
• Ability to escalate issues appropriately while demonstrating sound judgment.
• A proactive attitude and collaborative mindset.
  
  

• Seniority level Entry level

• Employment type Full-time

• Job function Information Technology
• Industries Advertising Services

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Job category: Others: Transport and Logistics

Location: Cape Town

Contract: Fixed Term Contract

EE position: No

We’re a world-leading smart mobility tech company with over 1,200,000 subscribers across 23 countries.

The delivery support representative will be responsible for managing and overseeing the last mile delivery progress for scheduled and on-demand clients and ensuring that deliveries are completed within SLA as per business agreement.

Responsibilities:

1. Proactively managing the delivery process from order creation on our dashboard until delivery.
2. Tracking active orders to ensure that they are delivered within the respective client SLA.
3. Troubleshoot and resolve technical issues relating to the driver application.
4. Collaborate with internal teams to escalate and resolve driver issues and delivery impacts promptly and efficiently.
5. Escalate possible risks to business as flagged by the driver network.
6. Ensure that detailed notes are captured on the delivery system of all impacts and actions taken until the order has been delivered.
7. Maintain accurate records of customer interactions, inquiries, and resolutions using CRM software (Freshworks or similar).
8. Stay updated on industry trends, product knowledge, and best practices to provide up-to-date information to customers.
9. Contribute to the development of knowledge base articles and support documentation to improve efficiency and customer self-help resources.
10. Identify opportunities for process improvements and actively participate in team meetings and training sessions.
11. Min of 2 years customer service experience.
12. Confidence and skillful negotiating skills.

Reference: CPT000555-DB-1

A specialist in high quality and ergonomic furniture has an exciting opportunity for a B2B Customer Support Representative to join their team.

Salary: R20 000 - R25 000 Per month | Type: Permanent | Start: ASAP | Location: Full-time office based | Observatory

Duties:

• Process orders and quotes
• Manage (and resolve) issues as rapidly and accurately as possible
• Field calls and emails from clients and process these orders
• Handle issues of varying complexity (from delivery inquiries to error resolution)
• Participate in short daily WIP meetings
• Create and close cases in CRM or appropriate ERP solution
• Enter details into CRM
• Generate case or order acknowledgments
• Inside Sales will route customer-service issues and orders to you for processing
• Transfer inquiries to Inside Sales when customers are unsure of their requirements (i.e., they don't have a list of required SKUs)

R20 000 - R25 000 Monthly

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