350 Customer Support jobs in South Africa

SaaS Account Manager

Location: Remote

Hours: 3pm-11pm/4pm-12am SAST Monday - Friday

About the Role:
We're looking for a proactive and relationship-driven SaaS Account Manager to join our team. In this role, you'll be responsible for managing and growing relationships with our business clients, ensuring they receive maximum value from our platform, and helping drive customer retention and expansion.

Responsibilities:

• Serve as the primary point of contact

• Build strong, trusted relationships and ensure client satisfaction

• Drive adoption and usage of our SaaS product through regular check-ins and strategic guidance

• Identify upsell and cross-sell opportunities to grow accounts

• Collaborate with product, support, and sales teams to resolve client issues and improve the customer experience

• Monitor account health and usage data to proactively address risks and opportunities

• Manage renewals and reduce churn

Requirements:

• 2+ years of experience in account management, customer success

• Strong communication and relationship-building skills

• Ability to understand and explain technical concepts in a simple way

• Highly organized and able to manage multiple clients and priorities

• Experience with CRM tools (e.g., HubSpot, Salesforce) is a plus

Offering standout service is the cornerstone of our brand, which is why every Jonsson Workwear customer is served brilliantly, always. We go to great lengths to ensure every encounter with our brand is exceptional, and that each customer's needs are met.

To look after each of our customers and ensure they are connected with the workwear best suited to their requirements, they are assisted by our Customer Support. These individuals play a key role in understanding and adapting to our customers' exact needs, ensuring they are met with the efficiency and brilliance that best reflects our brand.

To keep exceeding our customers' varied needs, our East London store seeks a driven, highly professional and customer-obsessed individual to join our team. As our in-store point of contact, you are presentable, well-spoken and professional, always prepared to go to great lengths to wow our customers, ensuring they are served with authentic consideration, charisma and obsession.

The individual best suited to this role will be required to:

• Provide in-store exceptional customer service.
• Create new customer connections while strengthening existing partnerships to better understand each customer's requirements.
• Utilise your product knowledge to suggest solutions that meet and surpass customer's needs.
• Display the communication and interpersonal skills needed to effectively engage with customers and collaborate with colleagues.
• Ensure a smooth experience for customers, from recommending workwear solutions to processing their requests.
• Carry out all required tasks efficiently, maintaining accuracy with urgency.
• Follow up, follow through and fulfil your commitments, always.
  
  

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Offering standout service is the cornerstone of our brand, which is why every Jonsson Workwear customer is served brilliantly, always. We go to great lengths to ensure every encounter with our brand is exceptional, and that each customer's needs are met.

To look after each of our customers and ensure they are connected with the workwear best suited to their requirements, they are assisted by our Customer Support. These individuals play a key role in understanding and adapting to our customers' exact needs, ensuring they are met with the efficiency and brilliance that best reflects our brand.

To keep exceeding our customers' varied needs, our Bloemfontein store seeks a driven, highly professional and customer-obsessed individual to join our team. As our in-store point of contact, you are presentable, well-spoken and professional, always prepared to go to great lengths to wow our customers, ensuring they are served with authentic consideration, charisma and obsession.

The individual best suited to this role will be required to:

• Provide in-store exceptional customer service.
• Create new customer connections while strengthening existing partnerships to better understand each customer's requirements.
• Utilise your product knowledge to suggest solutions that meet and surpass customer's needs.
• Display the communication and interpersonal skills needed to effectively engage with customers and collaborate with colleagues.
• Ensure a smooth experience for customers, from recommending workwear solutions to processing their requests.
• Carry out all required tasks efficiently, maintaining accuracy with urgency.
• Follow up, follow through and fulfil your commitments, always.
  
  

• Seniority level Entry level

• Employment type Full-time

• Job function Other
• Industries Technology, Information and Internet

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Bloemfontein, Free State, South Africa 6 hours ago

Bloemfontein, Free State, South Africa 1 day ago

Bloemfontein, Free State, South Africa 4 days ago

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The Customer Support is responsible for the champion of owner’s relationship with the assigned portfolio.

Responsible for assisting daily administrative tasks by providing constant updates to Account Executives on both daily and urgent tasks. Coordinating with different departments including Design, Maintenance, Finance, listing and guest experience team to provide updated information and follow-ups.

Key Responsibilities:

● Be an owner advocate.

● Building relationships with property owners, through active communications regarding their investment performance, regulatory, policy, and operational changes.

● Ensure all communications related to assigned portfolio/market is responded within a timely fashion

o Phone calls: Answer within 3 phone rings or 2 minutes for any missed calls during business hours.

o Emails, Text, WhatsApp, WeChat: Respond within 5 minutes during working hours (9am - 9pm EST) or 12 hours outside of working hours.

o Internal communications: actively monitoring Slack & Internal Emails to respond within

▪ 2 minutes for urgent items

▪ 30 minutes for non-urgent items

▪ During the first 1 hour of the next scheduled shift for non-urgent items communicated outside office hours.

● Coordinate and follow-up on various day-to-day tasks including owner stays, quotes approvals, onboarding, and P&L reports.

● Proficient on various project management and online tools (eg. Clickup, Google Workspace, Breezeway etc.) and maintain client database (CRM) to ensure all information is correct and up to date.

● Collaborate with other departments to address owner requests and achieve the highest level of satisfaction.

● Cultivate trust and personal connections with owners to further understand their needs and identify opportunities.

● Manage and develop performance of direct reports.

● Actively communicate with internal team members and cultivate resources to support owner success.

● Respond to communications from current and prospective clients to develop strong, personal rapport and resolve concerns.

● Manage client-related tasks in our project management tool, ensuring timely progress and prioritization of pending tasks.

● Stay aware of company goals and strategies to ensure projects align with business priorities.

● Provide creative insights and solutions to address client/organizational challenges.

● Perform additional duties as assigned.

OH&S:

● Actively participate and contribute with the improvement of company procedures and processes.

● Follow all procedures and guidelines and applicable law and regulations.

● Promote a professional and cooperative working environment, based on mutual respect and trust.

● Promote safe behaviour in the workplace.

Position: Remote Admin Customer Support Assistant
Working Hours: 3:00 PM 11:00 PM (your local time)
Employment Type: Independent Contractor / Remote
Location: Fully Remote

We are seeking a tech-savvy, detail-oriented Admin Customer Support Assistant to join our growing remote team. This role is ideal for someone who thrives in a fast-paced environment, communicates professionally, and can manage multiple tasks with efficiency and discretion.

• Provide administrative and customer support to internal teams and external clients

• Respond to customer queries and support tickets using Zendesk

• Manage inboxes, calendars, and scheduling

• Maintain accurate records in CRM platforms

• Prepare and format reports, documents, and spreadsheets

• Assist in coordinating projects and tracking follow-ups

• Ensure confidentiality of sensitive data and compliance with internal policies

• 3+ years of experience in administrative or customer support roles

• Proficient in Zendesk and other CRM platforms (e.g., Salesforce, HubSpot, Zoho)

• Excellent spoken and written English communication skills

• Comfortable using tools like Google Workspace, Microsoft Office, Trello, Asana, and Slack

• Fast learner with strong problem-solving abilities

• Ability to work independently and meet deadlines in a fast-paced setting

• High attention to detail, professionalism, and discretion

• Own laptop/PC with stable high-speed internet

• Experience working remotely

• Strong organizational and time management skills

• Proactive and adaptable mindset

Electrical Distributor looking for a Technical Customer Service Agent to join their organisation.

POSITION INFO :

The Customer Support Agent is responsible for delivering high-quality support services to customers through various communication channels. This role is crucial in maintaining customer satisfaction by addressing inquiries, resolving issues, and providing product or service information. The ideal candidate will possess excellent communication skills, problem-solving abilities, and a strong customer-centric approach.

Responsibilities :

• Respond promptly and professionally to customer inquiries via phone, email, chat, and other communication platforms.
• Identify customer needs, clarify information, and provide solutions or alternatives to ensure customer satisfaction.
• Maintain a positive, empathetic, and professional attitude toward customers at all times.
• Troubleshoot customer issues, offering step-by-step solutions or escalating complex problems to relevant departments.
• Follow up on customer interactions to ensure issues are fully resolved.
• Document all customer interactions, issues, and resolutions in the company's CRM system.
• Stay updated on product information, policies, and processes to provide accurate assistance.
• Communicate any significant product or service changes to customers.
• Collaborate with other team members and departments to improve the overall customer experience.
• Share insights and feedback with the Customer Support Manager to help refine support processes and policies.
• Suggest improvements based on customer feedback and trends.

Essential Requirements :

• A minimum of National Senior Certificate NQF 4 or equivalent.
• 2-3 years of experience in a customer support or related role.
• Proficiency in using CRM systems and other customer support software.
• Excellent verbal and written communication skills.
• Strong problem-solving and critical-thinking abilities.
• Ability to handle stressful situations and a fast paced environment.
• Good organizational skills and attention to detail.
• Customer-focused with a commitment to providing exceptional service.
• Proficiency in English.

Beneficial Requirements :

• Experience in Industrial Automation products.
• Experience with advanced troubleshooting and technical support.

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About Us

At TalentPop App, we believe customer support is more than just answering questions — it’s about building trust and connection. We’re on the lookout for friendly, thoughtful, and resourceful individuals who love helping others and want to grow their careers from the comfort of home.

What You’ll Do

• Connect with customers via chat, email, or phone to answer questions and resolve issues
• Assist with everything from product inquiries to order tracking and returns
• Deliver kind, clear, and helpful responses that leave a positive impression
• Stay up-to-date with product knowledge and support practices to consistently offer high-quality service
  
  

• Competitive pay with annual performance-based increases
• Paid time off so you can take care of yourself
• Comprehensive health stipend
• Holiday bonuses to show appreciation for your hard work
• A fully remote work setup — no commuting, ever
• Opportunities for growth and advancement as we continue to expand
  
  

• Excellent English communication skills (both written and spoken)
• At least 1 year of customer service experience (especially in e-commerce or remote support)
• Experience with platforms like Zendesk, Gorgias, or Shopify (or a fast learner!)
• Patient, empathetic, and responsible problem-solver
• Enjoys being part of a team and takes pride in a job well done
  
  

• Your own computer or laptop (i5 processor or equivalent preferred)
• A reliable internet connection (minimum of 15 Mbps upload/download speed)
  
  

• Seniority level Entry level

• Employment type Full-time

• Job function Other
• Industries IT Services and IT Consulting

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Cape Town, Western Cape, South Africa 1 month ago

Cape Town, Western Cape, South Africa 1 month ago

Cape Town, Western Cape, South Africa 3 months ago

Cape Town, Western Cape, South Africa $600 - $800 1 week ago

Cape Town, Western Cape, South Africa ZAR15,000 - ZAR20,000 2 months ago

Cape Town, Western Cape, South Africa 2 weeks ago

Cape Town, Western Cape, South Africa 2 weeks ago

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JOB TITLE: Customer Support Manager

DEPARTMENT: Centre of Excellence

REPORTING TO: C entre of Excellence Director

REGION: South Africa

ADDITIONAL INFO : Travel within South Africa and sometimes MEA region will be required.

PURPOSE OF POSITION

To manage the performance of services & support to clients within South Africa and to ensure that Service Levels Agreements (SLAs) are achieved. To ensure that customer expectations are met or exceeded within the call centre and the help desk teams.

Responsible for ensuring the staff are meeting and exceeding defined metrics, and that standards and processes are followed to provide effective customer service and meet requirements.

Provide accurate revenue forecast and achieve revenue and profit targets.

KEY RESPONSIBILITIES

• Leadership & Management: Lead, mentor, and manage the Helpdesk and Call Center teams, ensuring high performance and professional development.
• Operational Oversight: Oversee daily operations of the support teams, ensuring adherence to company policies, procedures, and service level agreements (SLAs).
• Customer Service Excellence: Develop and implement strategies to enhance customer satisfaction and service quality.
• Performance Monitoring: Monitor and analyze team performance and contract metrics, providing regular reports and insights to senior management.
• Process Improvement: Identify and implement process improvements to increase efficiency and effectiveness of customer support operations.
• Collaboration: Work closely with other departments to ensure a cohesive approach to customer service and support.
• Training & Development: Train, coach and mentor the Team leaders including talent management and career development
• Issue Resolution: Handle escalated customer issues and ensure timely and effective resolution.
• Revenue Management: Develop and manage budgets, forecast revenue, and implement strategies to achieve financial targets.
• Partner Management: Establish and maintain relationships with key partners, ensuring alignment with business goals and effective collaboration.

Domain:

• Fuel dispenser; Automatic Tank Gauging; Forecourt controller; Automation; Electronic Payment; Point of Sale; Back Office; Head Office; software and hardware components.

DELEGATION OF AUTHORITY

• As per Board-approved DOA and as necessary for functions outside the DOA.

POSITION RELATIONSHIPS

Internal

• Operations Team
• Finance Team
• Technical Support
• Projects Management Team
• Engineering Team
• Procurement
• Warehouse

External

• Customers (existing & potential)
• Suppliers
• Distributors
• Industry Associations

MEASURES OF PERFORMANCE (INDICATORS)

Leading Indicators:

Efficiency

• Remote Fix Rate
• First Time Fix
• Aging Backlog

Lagging Indicators:

On Time Delivery

• 95% of agreed customer SLA’s

Finance

• Revenue and profit targets

Building Extraordinary Teams

• Retention
• Internal Fill Rate

PERSONAL QUALIFICATIONS & EXPERIENCE

Education/ achievements

• University degree or equivalent
• Bachelor’s in computer science or equivalent is preferred.

Experience/ Knowledge

• 15 years of experience in Customer Support (Hardware and Software solutions) with at least 5 years in a leadership role.
• Demonstrated ability to manage helpdesk and call center activities
• Demonstrated ability to manage customers and deliver services to the SLAs.
• Demonstrated ability to engage and drive 3rd parties contractors.
• Excellent written and verbal communications.
• Practical experience managing diverse teams operating in multiple geographies
• Problem-solving mindset, ability to work under pressure, and a commitment to continuous improvement.
• Experience working within the petroleum or related industry.

Specific Skills

• Technical acumen
• Stakeholder management
• Advanced Computer skills in Office suites
• Training & coaching
• Customer Orientated

Potential Skills

• Commercial Business Acumen
• Management of P&L

WHO IS GILBARCO VEEDER-ROOT

Gilbarco Veeder-Root, a Vontier company, is the worldwide technology leader for retail and commercial fueling operations, offering the broadest range of integrated solutions from the forecourt to the convenience store and head office. For over 150 years, Gilbarco has earned the trust of its customers by providing long-term partnership, uncompromising support, and proven reliability. Major product lines include fuel dispensers, tank gauges and fleet management systems.

WHO IS VONTIER

Vontier (NYSE: VNT) is a global industrial technology company uniting productivity, automation and multi-energy technologies to meet the needs of a rapidly evolving, more connected mobility ecosystem. Leveraging leading market positions, decades of domain expertise and unparalleled portfolio breadth, Vontier enables the way the world moves – delivering smart, safe and sustainable solutions to our customers and the planet. Vontier has a culture of continuous improvement and innovation built upon the foundation of the Vontier Business System and embraced by colleagues worldwide. Additional information about Vontier is available on the Company’s website at .

At Vontier, we empower you to steer your career in the direction of success with a dynamic, innovative, and inclusive environment.

Our commitment to personal growth, work-life balance, and collaboration fuels a culture where your contributions drive meaningful change. We provide the roadmap for continuous learning, allowing creativity to flourish and ideas to accelerate into impactful solutions that contribute to a sustainable future.

Join our community of passionate people who work together to navigate challenges and seize opportunities. At Vontier, you are not on this journey alone-we are dedicated to equipping you with the tools and support needed to fuel your innovation, lead with impact, and thrive both personally and professionally.

Together, let’s enable the way the world moves!

Location: Plattekloof Cape Town

Start Date: Preferably 1st August

Work Mode: 5 Day's in office

Lesaka Enterprise Division – Customer Support Administrator, the Customer Support Administrator is responsible for coordinating the resolution of customer-service tickets. This role involves managing enquiries, coordinating with internal and external teams, maintaining records, and resolving customer issues/queries in a timely and professional manner.

Key Responsibilities Include, But Are Not Limited To

• Promptly and professionally respond to customer enquiries via email, or telephone.
• Always ensure that the client queries are resolved within the specified service level.
• Constantly look for opportunities to improve our efficiency and effectiveness and propose changes to your supervisor.
• Build rapport with the customers that you support to aide in our customer retention strategy.
• Keep abreast of any new products or solutions within the EasyPay environment as well as changes to existing services so that you are able to respond appropriately to tickets.
• Take ownership of deliverables expected from you by making sure that they are delivered on or ahead of time, without the need to be reminded.
• Ensure that all logged tickets that fall within your allocated services/customers are assigned to you for action, within the specified SLA.
• Take ownership of tickets assigned to you by ensuring that you follow-up with any internal/external party that needs to provide feedback.
• Action of new store activations + deactivations and log change requests. Follow up that the store loads have been completed.
• Monitor and assign tickets logged by customers and ensure that timeous response is provided by constantly following up with the relevant internal or external resources.
• Attend weekly/monthly client meetings with the relevant CRM.
• Assimilate customer feedback and communicate it to the relevant teams for process improvement.
• Identify trends in customer tickets or complaints and escalate for root cause analysis.
• Be open to changes in tools for efficiency improvement.
• Maintain up-to-date Standard Operating Procedures (SOPs) related to the customers that you serve for the services that you support.
• Add relevant content to the team’s Frequently Asked Questions (FAQ) page on Confluence.
• Assist in onboarding and training new customer support team members relative to the customers and services that you support.
• Be prepared to back-up colleagues who are on planned or unplanned leave.
  
  

• Grade 12.
• Client service/helpdesk experience.
  
  

• Computer literacy, Outlook and Excel.
  
  

• Focused, Attention to detail.
• Results driven.
• Be able to multitask.
• Good time management and attendance.
• Have a customer-centric approach.