618 Customer Support jobs in South Africa

The Customer Support is responsible for the champion of owner’s relationship with the assigned portfolio.

Responsible for assisting daily administrative tasks by providing constant updates to Account Executives on both daily and urgent tasks. Coordinating with different departments including Design, Maintenance, Finance, listing and guest experience team to provide updated information and follow-ups.

Key Responsibilities:

● Be an owner advocate.

● Building relationships with property owners, through active communications regarding their investment performance, regulatory, policy, and operational changes.

● Ensure all communications related to assigned portfolio/market is responded within a timely fashion

o Phone calls: Answer within 3 phone rings or 2 minutes for any missed calls during business hours.

o Emails, Text, WhatsApp, WeChat: Respond within 5 minutes during working hours (9am - 9pm EST) or 12 hours outside of working hours.

o Internal communications: actively monitoring Slack & Internal Emails to respond within

▪ 2 minutes for urgent items

▪ 30 minutes for non-urgent items

▪ During the first 1 hour of the next scheduled shift for non-urgent items communicated outside office hours.

● Coordinate and follow-up on various day-to-day tasks including owner stays, quotes approvals, onboarding, and P&L reports.

● Proficient on various project management and online tools (eg. Clickup, Google Workspace, Breezeway etc.) and maintain client database (CRM) to ensure all information is correct and up to date.

● Collaborate with other departments to address owner requests and achieve the highest level of satisfaction.

● Cultivate trust and personal connections with owners to further understand their needs and identify opportunities.

● Manage and develop performance of direct reports.

● Actively communicate with internal team members and cultivate resources to support owner success.

● Respond to communications from current and prospective clients to develop strong, personal rapport and resolve concerns.

● Manage client-related tasks in our project management tool, ensuring timely progress and prioritization of pending tasks.

● Stay aware of company goals and strategies to ensure projects align with business priorities.

● Provide creative insights and solutions to address client/organizational challenges.

● Perform additional duties as assigned.

OH&S:

● Actively participate and contribute with the improvement of company procedures and processes.

● Follow all procedures and guidelines and applicable law and regulations.

● Promote a professional and cooperative working environment, based on mutual respect and trust.

● Promote safe behaviour in the workplace.

IMMEDIATE START!
WE’RE LOOKING FOR PASSIONATE, PEOPLE-FIRST CUSTOMER SUPPORT STARS —ARE YOU ONE OF THEM?

What You'll Do:

As a member of our supportteam, you will be dedicated to ensuring the satisfaction of our clients on a daily basis. Your responsibilities will include addressing client queries, providing guidance to enhance their campaigns, and efficiently handling any concerns or complaints.

What We’re Looking For:

• Self-Starter with Strong Organization: Proactive, takes initiative, and thrives in a well-organized environment

• Collaborative and Inspiring: Easy to work with, motivates others, and builds positive team spirit.

• Client-Centric Problem Solver: Skilled at building relationships, resolving client issues, and delivering mutually beneficial solutions

• Excellent Communicator (Remote Ready): Exceptional written and spoken English; communicates clearly and reliably in a remote work setting.

• Analytical Mindset with Digital Savvy: Comfortable interpreting stats and discussing results with clients; knowledge of digital marketing and ads is a plus.

Work Schedule:

• UK/US Hours: The role requires a commitment to working during UK or US hours.

• Full-time Shift: Monday to Friday

Skills and Experience:

• Client Account Management: Proven experience in effectively managing client accounts.

• Industry Experience: 1-2 years in a similar role, preferably on the agency side.

• Quick Thinking: Ability to think on your feet and adeptly solve problems.

Client Relationship Account Manager (SaaS is a plus)

Location: Remote

Hours: 3pm-11pm/4pm-12am SAST Monday - Friday

About the Role:
We're looking for a proactive and relationship-driven SaaS Account Manager to join our team. In this role, you'll be responsible for managing and growing relationships with our business clients, ensuring they receive maximum value from our platform, and helping drive customer retention and expansion.

Responsibilities:

• Serve as the primary point of contact

• Build strong, trusted relationships and ensure client satisfaction

• Drive adoption and usage of our SaaS product through regular check-ins and strategic guidance

• Identify upsell and cross-sell opportunities to grow accounts

• Collaborate with product, support, and sales teams to resolve client issues and improve the customer experience

• Monitor account health and usage data to proactively address risks and opportunities

• Manage renewals and reduce churn

Requirements:

• 2+ years of experience in account management, customer success

• Strong communication and relationship-building skills

• Ability to understand and explain technical concepts in a simple way

• Highly organized and able to manage multiple clients and priorities

• Experience with CRM tools (e.g., HubSpot, Salesforce) is a plus

The Customer Support Agent is responsible for managing incoming customer interaction s through calls, emails, and other communication channels.

Responsibilities:

• Handle and resolve customer queries via phone, email, and other channels.
• Provide product and service information to customers.
• Process orders accurately in the system and coordinate with relevant teams.
• Perform L1 troubleshooting and escalate unresolved issues appropriately.
• Maintain detailed and accurate customer interaction records.
• Ensure adherence to service level agreements and quality standards.

Essential Requirements:

• NQF Level 4 or equivalent in Electrical, Mechatronics, or a related technical field.
• 2+ years’ experience in a customer support role.
• Strong verbal and written communication skills.
• Ability to multitask and prioritise in a fast-paced environment.
• Working knowledge of ERP and Workspace systems.
• Experience in a technical or industrial environment.

Beneficial Requirements:

• Familiarity with sales order processing systems.
• Problem-solving and conflict resolution skills.

Customer Support Executive – SaaS

Location: Cape Town (Remote) Working Hours: US Hours – 02:00 to 11:00 Employment Type: Full-time, Remote Salary: Competitive annual package (equivalent to $25,000–$30,000) + shift allowance Reporting to: Customer Support Manager

A rapidly growing US-based SaaS company providing innovative, industry-leading software solutions. With a strong reputation for delivering exceptional customer experiences and robust technology, this business thrives on collaboration, continuous improvement, and empowering its people. Their remote-first culture offers flexibility, growth opportunities, and a performance-driven environment with zero office politics.

The Customer Support Executive will be the first point of contact for clients using the company’s flagship software suite. This role requires both technical aptitude and outstanding communication skills to resolve issues quickly, enhance the customer experience, and support the growth of a loyal client base. You’ll work closely with internal teams to ensure the support process is as smooth and effective as possible.

• Respond promptly to client queries and provide troubleshooting assistance for software-related issues.

• Log, track, and manage support tickets from initiation through to resolution.

• Develop a deep understanding of the company’s software modules and how they integrate into client workflows.

• Collaborate with internal teams to enhance support tools and processes.

• Maintain excellent customer service standards in both written and verbal communication.

• Minimum 2 years’ experience in a customer-facing support role, preferably in SaaS or software environments.

• Technically proficient and quick to learn new systems.

• Strong communication skills (written and verbal).

• Highly organised, solutions-focused, and able to work independently.

• Comfortable working remotely during US time zones.

• Join a thriving SaaS business in an exciting growth phase.

• Work in a respectful, performance-driven, and politics-free environment.

• Have a real say in improving processes and shaping the customer experience.

• Long-term career growth opportunities as the company scales.

If you’re passionate about technology, driven to deliver exceptional service, and ready to work with an innovative, forward-thinking SaaS team, we’d love to hear from you.

Job Title:
Customer Support Specialist (Remote South Africa-Based)

Location:
Remote, South Africa-Based
Shift-based rota covering hours between 10 am-10 pm UK time, 7 days a week

Reports To:
Customer Support Lead

Salary Range:
R25,000 R30,000

About the Role:
This is a customer-facing role supporting both end users and venue partners. The role involves responding to enquiries via live chat, email, and phone, with a focus on empathetic communication, effective troubleshooting, and efficient problem resolution. The position requires working shifts on a 7-day rota that ensures coverage during UK business hours.

Key Responsibilities:

Respond to user and venue enquiries across live chat, phone, and email

Triage support tickets, resolving issues or escalating as needed

Support venues in troubleshooting hardware and app-related issues

Use tools like Zoho Desk, Intercom, or similar platforms to manage tickets

Follow SOPs and contribute to improving internal support documentation

Collaborate with operations and tech teams to report trends and system issues

Participate in a rotating shift schedule covering 10am10pm UK time

1+ years of experience in live chat and/or phone-based customer support

Empathetic, calm under pressure, and solution-oriented

Clear and professional communication in both spoken and written English

Quick to learn new tools and tech platforms

Able to multitask and prioritise tasks efficiently

Comfortable working remotely with strong self-discipline

Stable and reliable internet connection

Supporting both B2C and B2B customers

Exposure to hardware or mobile app-based products

Familiarity with CRM or helpdesk tools like Zoho Desk or Intercom

Experience working in a UK-based or international startup

Fully remote and flexible work environment

Opportunity to grow with a fast-scaling international startup

Supportive team culture with regular feedback and performance development

Training and progression opportunities within the global CX team

At aDrive, providing amazing support that establishes trust for riders, driver partners -our community- is a core feature of our product experience. We invest in it and believe in providing the highest quality service executed in the most compelling, most efficient way. Customer Support Representatives are all about helping and educating both riders and drivers.

• Be a passionate advocate for Drivers and Riders while answering any questions that come your way.
• Deliver high-quality service across multiple support platforms (mainly tickets, email, phone).
• Create loyalty among new users and get our early adopters to fall in love with aDrive all over again.
• Triage issues and escalate them when necessary.
• Fluency in English and native languages
• Curiosity - you love learning how things work and you're always looking for ways to innovate
• Proficiency using computers (typing, quickly navigating between various tools)
• Excellent reading comprehension and writing skills
• Passion for helping others and creating exceptional support experiences
• Ability to handle multiple issues simultaneously
• Team collaboration skills

• A bachelor's degree or college experience preferred

• Modern office in Sandton city with excellent transport links
• Regular team events and social activities
• Comprehensive training and development opportunities

We encourage people from all backgrounds (including individuals with disabilities) who seek the opportunity to help re-define the future of mobility. If you feel certain that you are the perfect candidate for this position, then what are you waiting for? Apply and join our innovative team.

Karri Payments is a leading fintech company dedicated to providing seamless and secure payment solutions for schools, parents, and organizations. We are looking for a dedicated Customer Agent to join our team and help us deliver exceptional customer service.

We seek a detail-oriented and highly organized individual who is passionate about customer service and thrives in working with people. The ideal candidate has experience in online customer support or a fast-paced call center environment and possesses a keen eye for detail to ensure accuracy and efficiency in every interaction.

• Provide prompt and professional support to customers via email, phone, and live chat.
• Assist customers with account queries, transactions, and troubleshooting issues.
• Educate customers on how to use the Karri Payments platform efficiently.
• Provide product and service information to customers and identify upselling opportunities.
• Escalate technical issues and complex queries to relevant teams when necessary.
• Maintain accurate records of customer interactions and resolutions in the CRM system.
• Work collaboratively with internal teams to improve customer experience and resolve concerns.
• Ensure high customer satisfaction by delivering a positive and solution-driven approach.

• Proficient in spoken and written English; knowledge of additional languages is a plus.
• Credit and criminal clear.
• Matric / Grade 12 qualification.
• Previous experience in a customer service role (preferably in fintech, banking, or technology).
• Excellent communication skills, both verbal and written.
• Strong process, technical, and analytical skills.
• Ability to deliver results within defined timelines.
• Advanced Excel skills.
• Strong problem-solving abilities and a customer-first mindset.
• Ability to work in a fast-paced environment and handle multiple tasks.
• Strong listening skills and openness to input from team members and departments.
• Proficiency in CRM systems and ticketing platforms.
• Basic knowledge of financial services or payment processing is a plus.

• A dynamic and collaborative work environment.
• Opportunities for career growth and development.
• Competitive salary.
• The chance to be part of an innovative fintech company making a real impact.

Typical working hours are 7am-4pm, 8am-5pm, or 9am-6pm, including selected Saturdays and public holidays.

Due to the high volume of CVs received, only shortlisted applicants will be contacted. If you do not receive communication within two weeks of submission, please note your application will not be considered.

Purpose of the Role

Join our dynamic team as a Customer Service Host for Casino and Sportsbook, where you will play a pivotal role in delivering exceptional customer service to casino and sports betting enthusiasts. As a passionate and knowledgeable advocate for our brand, you will interact with customers, providing assistance, resolving queries, and ensuring an outstanding sports betting experience.

This role offers the opportunity to engage with sports enthusiasts, share your expertise, and contribute to the success of our growing casino and sportsbook platform.

Responsibilities:

• Customer Assistance: Act as the primary point of contact for customers, assisting them with inquiries related to casino and sports betting, account management, wagering rules, promotions, and technical issues in a professional and friendly manner. This will be done in a variety of different mediums such as chat, email and calls.
• Query Resolution: Utilize your in-depth knowledge of casino and sports betting products, services, and industry trends to effectively address customer questions, concerns, and complaints, ensuring prompt resolution and maintaining high customer satisfaction levels.
• Relationship Building: Build rapport and develop strong relationships with customers, creating a personalized experience and fostering loyalty by providing tailored service and highlighting exclusive offerings.
• Technical Support: Troubleshoot and resolve customer issues related to the sportsbook platform, mobile applications, and other digital tools, escalating complex technical problems to the appropriate teams while ensuring timely follow-up and updates to customers.
• Compliance and Security: Adhere to regulatory requirements and company policies, ensuring the integrity of sports betting operations and safeguarding customer information, while actively monitoring for any suspicious activities or fraudulent behavior.
• Product Knowledge: Stay updated with the latest casino and sports events, odds, betting markets, and industry developments, enabling you to provide accurate information, engage in sports-related conversations, and enhance the overall customer experience.
• Documentation and Reporting: Maintain comprehensive and accurate records of customer interactions, issues, and resolutions, contributing to the ongoing improvement of customer service processes, procedures, and knowledge base.
  

Requirements:

• Grade 12 or equivalent.
• Prior experience in customer service preferably in the online gambling industry.
• Excellent communication skills, both verbal and written, with the ability to articulate complex concepts clearly and concisely.
• Outstanding interpersonal skills, with the ability to build rapport, empathize with customers, and deliver exceptional service.
• Strong problem-solving abilities and a proactive mindset to resolve customer issues effectively and efficiently.
• Ability to work in a fast-paced, team-oriented environment with a strong sense of accountability.
• Ability to work 24/7 shifts, including evenings, weekends, and holidays.

Advantageous:

• Familiarity with sportsbook platforms, mobile applications, and related technologies.
• Passion for sports and strong knowledge of various sports, teams, and leagues.
  

Moonspin is committed to the transformation and redressing of past inequalities.Our employment equity goals will be considered in our selection process.