742 Quality Assurance jobs in South Africa

Quality Assurance

R60000 - R120000 Y Black Pen Recruitment

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Job Description

Quality Assurance & Sales Training Representative (Real Estate/USA Market)

Our client, a dynamic and fast-growing real estate company, is seeking a skilled
Quality Assurance & Sales Training Representative
to support their sales team. This role is key to ensuring consistent, high-quality performance across sales operations.

The successful candidate will monitor sales calls, identify strengths and areas for improvement, and provide effective coaching to team members. In addition, you will take ownership of onboarding and training new hires, helping them develop the skills and confidence needed to succeed.

This position is ideal for someone with a solid background in sales who understands what drives results and can earn the respect and trust of sales professionals.

Job Type
: Remote

Location
: South Africa

Requirements

  • Minimum 3 years of proven sales experience with strong results (inside sales or telesales preferred).
  • Prior experience in call monitoring, quality assurance, coaching, or training.
  • Excellent communication and interpersonal skills with the ability to engage and motivate salespeople.
  • Deep knowledge of sales strategies, including objection handling and closing techniques.
  • Comfortable creating and delivering structured training programmes.
  • Highly organised, proactive, and able to work independently in a remote environment.

Responsibilities

Monitor Calls & Evaluate Performance

  • Regularly listen to sales calls to assess quality, compliance, and effectiveness.
  • Identify performance gaps and opportunities for improvement.
  • Provide clear, actionable feedback to sales representatives.

Coach Sales Team Members

  • Conduct one-on-one and group coaching sessions focused on improving sales techniques.
  • Support reps in enhancing objection handling, communication, and closing skills.
  • Foster a culture of continuous improvement and accountability.

Train New Hires

  • Lead onboarding programmes for new sales representatives.
  • Teach company processes, scripts, and best practices to set them up for success.
  • Deliver ongoing training sessions and refreshers to ensure skills remain sharp.
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Quality Assurance

Rosebank, Gauteng R85000 Y Exclusive Essentials

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Job Description

We're Hiring:

Quality Assurance (QA) Analyst – Call Center (Sales)Company:

Exclusive Essentials Working Hours: Monday to Sunday,

08:00 AM – 05:00 PM (Rotational days off)

Location: Rosebank, Remuneration: R8,500 + Commission Bonus

Position Type: Full-Time

Join our growing team at Exclusive Essentials as a QA Analyst in our high-performance sales call center.

We're looking for a detail-oriented individual with a passion for quality, performance, and coaching.

Key Responsibilities: Monitor and evaluate sales calls for quality and compliance

Conduct one-on-one feedback and coaching sessions with agents

Support team leaders in performance improvement and discipline enforcement.

Generate and present quality reports and performance statistics

Contribute to the development of QA tools and processes

Requirements:2+ years of QA experience in a sales call center environment

Ability to work under pressure and meet deadlines

Strong attention to detail and high accuracy

Excellent coaching and communication skills

Ability to instill discipline and uphold standards

Proficient in Microsoft Excel (data analysis, charts, reports)

Confident in generating and presenting performance stats

What We Offer: Base Salary: R8,500 + Commission + Bonus

Energetic and supportive work culture

Growth and learning opportunities within the business

Send CV to

Job Type: Full-time

Pay: From R8 500,00 per month

Work Location: In person

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Quality Assurance

R500000 - R1200000 Y Kare Sheet Metal Products

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Job Description

Job Purpose:

To lead and manage the quality assurance function across sheet metal and railway manufacturing operations, ensuring compliance with industry standards, customer specifications, and regulatory requirements. The QA Manager will drive continuous improvement, oversee inspections and audits, and ensure that products meet stringent safety and performance criteria.

Key Responsibilities:

Quality Management System (QMS):

  • Develop, implement, and maintain ISO 9001, IRIS (International Railway Industry Standard), and other relevant QMS frameworks.
  • Ensure documentation and procedures are up-to-date and compliant with industry standards.

Inspection & Testing:

  • Oversee incoming, in-process, and final product inspections for sheet metal components and railway assemblies.

Compliance & Audits:

  • Lead internal and external audits (ISO, IRIS, customer audits).
  • Ensure compliance with railway safety standards (e.g., EN 15085 for welding of railway vehicles).

Team Leadership:

  • Supervise QA inspectors and technicians.
  • Provide training and development on quality tools and standards.

Customer & Supplier Quality:

  • Liaise with customers regarding quality concerns and corrective actions.
  • Conduct supplier audits and manage supplier quality performance.

Continuous Improvement:

  • Use Six Sigma, Lean, and Root Cause Analysis tools to drive process improvements.
  • Lead CAPA (Corrective and Preventive Action) initiatives.

Qualifications & Experience:

  • Bachelor's degree in Mechanical Engineering, Industrial Engineering, or related field.
  • 5–10 years of experience in quality assurance, preferably in sheet metal fabrication and/or railway manufacturing.
  • Certification in ISO 9001, IRIS, or similar standards.
  • Experience with welding standards (EN and railway safety regulations.
  • Proficiency in quality tools: FMEA, SPC, 8D, Pareto Analysis, etc.

Skills & Competencies:

  • Strong analytical and problem-solving skills.
  • Excellent communication and leadership abilities.
  • Attention to detail and commitment to safety and quality.
  • Ability to work cross-functionally with production, engineering, and supply chain teams.

Please stipulate your salary expectation along with your application.

Job Type: Full-time

Work Location: In person

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Quality Assurance Director

TP

Posted 25 days ago

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Job Description

Overview

TP City of Cape Town, Western Cape, South Africa

The Director of Quality is responsible for leading and executing the quality strategy across a key global account within the BFSI (Banking, Financial Services, and Insurance) sector. This role will span multiple geographies (UK, South Africa, Europe, and India), ensuring consistent quality standards, regulatory compliance, and operational excellence across all delivery centers.

The ideal candidate will bring deep expertise in quality assurance methodologies, automation and financial oversight, with a strong understanding of FCA regulations and conduct risk. They will lead a high-performing team to drive continuous improvement, enhance customer experience, and deliver measurable business outcomes.

Key Responsibilities and Accountabilities Strategic Leadership
  • Develop and implement a global quality strategy aligned with client expectations and regulatory requirements.
  • Lead cross-regional quality teams to ensure consistent execution of QA frameworks and methodologies.
  • Champion a culture of operational excellence, continuous improvement, and customer-centricity.
Quality Assurance & Compliance
  • Ensure adherence to FCA regulations and conduct standards across all geographies.
  • Implement and maintain COPC and Lean Six Sigma frameworks to drive process efficiency and error reduction.
  • Establish proactive quality monitoring systems to identify risks and improvement opportunities.
  • Drive adoption of QA technologies including analytics platforms, RPA, and AI to enhance quality outcomes.
  • Identify and implement automation opportunities to reduce manual effort and improve accuracy.
  • Leverage data intelligence to inform strategic decisions and client reporting.
Client & Stakeholder Engagement
  • Act as a trusted advisor to clients, providing insights and recommendations during MBRs/QBRs.
  • Collaborate with delivery, client services, and support functions to ensure quality commitments are met.
  • Host client visits and showcase quality capabilities and innovations.
  • Own the quality function’s budget, forecasts, and ROI targets.
  • Provide financial insights and recommendations to improve cost efficiency and service value.
  • Track and report on financial performance of quality initiatives.
Team Development & Culture
  • Lead, coach, and develop a global team of quality professionals.
  • Foster a high-engagement, people-first culture with strong recognition and development programs.
  • Ensure compliance with data protection, security, and fraud prevention policies.
Qualification & Experience
  • Minimum 10 years in a senior quality leadership role, preferably in BFSI.
  • Proven experience managing quality across multiple geographies.
  • Strong understanding of FCA regulations and conduct risk.
  • Expertise in COPC standards and QA methodologies.
  • Demonstrated success in implementing QA technologies and automation.
  • Financial acumen with experience in budgeting, forecasting, and ROI analysis.
  • Exceptional stakeholder management and communication skills.
Required Technical Skills
  • Expert user of Microsoft Office tools including MS Word, Powerpoint, Excel, Outlook and others
  • Ability to use Excel’s advanced analytical tools such as run charts, histograms, pareto charts, scatter plots, regression, CPK, and be able to explain this to different audiences
Seniority level
  • Director
Employment type
  • Full-time
Job function
  • Quality Assurance and Management
Industries
  • Outsourcing and Offshoring Consulting
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Quality Assurance Engineer

Formula Recruitment

Posted 2 days ago

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Job Description

Overview

Our client, a global player in retail technology with an international presence, is looking for a QA Engineer to join their growing software team. They’re developing innovative platforms that connect digital experiences with physical retail, helping brands engage shoppers in smarter, more dynamic ways.

In this role, you’ll lead the transition from manual testing to automated frameworks while embedding QA into the development lifecycle. You’ll collaborate with cross-functional teams, build robust test suites, and ensure reliable, high-performing software delivery.

Responsibilities
  • Lead the transition from manual testing to automated frameworks and embed QA into the development lifecycle.
  • Collaborate with cross-functional teams to ensure quality across the software delivery process.
  • Build and maintain robust test suites and automation strategies.
  • Ensure reliable, high-performing software delivery through effective QA practices.
What you’ll bring / Qualifications
  • 3+ years in QA or software engineering
  • Knowledge of manual testing and QA best practices
  • Angular / Python Django experience (advantageous)
  • Sharp problem-solving and attention to detail
  • Flexible working options
  • Medical aid contribution
  • Opportunities to work with international teams
Seniority level
  • Mid-Senior level
Employment type
  • Full-time
Job function
  • Engineering and Information Technology
Industries
  • Software Development

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Quality Assurance Assistant

Cape Town, Western Cape Clicks Group

Posted 2 days ago

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Job Description

Listing reference: click_

Listing status: Online

Apply by: 1 October 2025

Position Summary

Industry: Wholesale & Retail Trade

Job category: Pharmaceutic

Location: Cape Town

Contract: Permanent

Remuneration: Market related

EE position: Yes

About Our Company

Clicks Group

Introduction

We are looking to employ a QA Assistant to work within the United Pharma Marketing division of our business. The role will be based at our Head Office and report to the Regulatory Affairs Manager.

Job Description

JOB OBJECTIVES

  • To liaise with the Clicks in-house advertising agency (BTB) and Marketing & Distribution Partners and their Suppliers / Manufactures to ensure timeous compilation and accurate delivery of all printed material, ensuring accurate compilation and proofreading of all PI’s, PIL’s and product packaging artwork according to prescribed SOP's to ensure legal regulatory and marketing code compliance for all such partners and as detailed in the relevant Technical Quality Agreements (TQAs) with such partners.
  • To timeously deliver regulatory compliant marketing, promotional and/or educational material required through effective communication and proactively managing and ensuring delivery with all stakeholders effectively utilising and coordinating logistics and resources.
  • To liaise with multiple stakeholders to ensure products are listed on all applicable internal and external IT systems according to project deadlines.
  • To create and manage project management tools (trackers) ensuring accurate and timely delivery on commercial expectations.
  • To apply good document management practices to ensure regulatory legal compliance (e.g. traceability and version control).
  • To keep all filing of advertising and marketing (printed) material up to date.
  • To keep abreast of new pharmaceutical and regulatory trends, specifically pertaining to advertising and marketing (printed) material intended for use by healthcare professionals as well as patients and caregivers.
  • To collect, evaluate and record technical product complaints and communicate such events to the relevant M&D Partner.
  • To collect, evaluate and record pharmacological product complaints (Adverse Drug Reactions (ADRs) and Adverse Events (AEs) and communicate such events to the relevant M&D Partner.
  • Communicate weekly (Adverse Drug Reactions (ADRs) and Adverse Events (AEs) to M&D Partners.
  • Submit monthly (Adverse Drug Reactions (ADRs) and Adverse Events (AEs) reconciliation reports to M&D Partners.
  • Any other duties as per changes in operational requirements of the department to deliver Regulatory compliance.

Minimum Requirements

Job related knowledge:

  • Pharmaceutical industry laws, regulations and ethics (Medicines and Pharmacy Acts)
  • Marketing code related to pharmaceutical industry
  • Other Industry related laws, regulations and ethics (CPA, Companies and Competition Acts)
  • Business processes pertaining to development of Promotional material, New Launch Activities, Purchase orders and stock control
  • Knowledge of Pharmaceutical Manufacturing, Wholesaling/Distribution
  • Knowledge of GWP/GDP/GMP
  • Solid knowledge of Pharmacovigilance processes

Job Related Skills

  • Verbal and written communication
  • Problem solving and analytical thinking
  • Attention to detail
  • Good interpretative skills
  • Ability to keep meticulous records
  • Ability to interact and communicate effectively with a wide range of people
  • Relationship building skills
  • A systematic approach to tasks
  • Excellent IT skills (Microsoft suite)
  • Good interpretative skills
  • Teamwork
  • Project management, planning and organising skills
  • Record keeping and document administration skills
  • Policy and procedure development skills
  • Analytical and problem-solving skills
  • Presentation skills

Job Experience

  • At least 3 years working experience in a quality environment within the pharmaceutical industry
  • At least 1 year Pharmacovigilance experience.

Education

  • Relevant bachelor’s degree, or
  • Equivalent National Diploma (a 3-year qualification) in Life sciences, Biotechnology, Chemistry etc.).

Essential Competencies

  • Deciding and Initiating Action
  • Working with People
  • Adhering to Principle and Values
  • Relating and Networking
  • Writing and Reporting
  • Planning and Organising
  • Following Instructions and Procedures
  • Adapting and Responding to Change

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Quality Assurance Engineer

Cape Town, Western Cape DigiOutsource

Posted 5 days ago

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Job Description

Join to apply for the Quality Assurance Engineer role at DigiOutsource

Overview

Kick-start your career in the online gaming world and experience the very latest in technology and innovation. We’re part of Super Group, the NYSE-listed digital gaming company behind some of the world’s leading Sports and iGaming brands. At DigiOutsource, we bring passionate people and innovative tech together to create market-leading online gaming solutions. Our multidisciplinary teams are passionate about products, customer experience and security. We’re empowered to achieve the ultimate in high-performance gaming experiences using the best technology available.

Who We’re Looking For: We’re on a thrilling journey of growth and innovation, and we need passionate, driven individuals to join us. At DigiOutsource, every day is action-packed, and we expect you to bring your A-game. In return, you’ll find a supportive environment where your skills can flourish, and your career can soar. Ready to become a game-changer? Supercharge your career with us and be part of something extraordinary.

Role purpose

The Quality Engineer will undertake the responsibility for analyzing, planning, setting up, monitoring, maintaining, troubleshooting, and reporting on advanced automated testing processes across diverse platforms. This individual should possess advanced test automation skills and work closely and proactively with the Development and DevOps Teams to deliver superior quality software while continuously enhancing test effectiveness and efficiency.

What You’ll Be Doing
  • Involvement in user story definition and test scenarios: Collaborate with the team to write clear, upfront test scenarios and resolve outstanding questions.
  • Support with issue reproduction and resolution: Take ownership of reproducing and resolving software issues in collaboration with development teams.
  • Collaboration with developers and DevOps: Collaborate with developers to ensure proper unit test coverage and validate automation readiness.
  • Cross-Team Collaboration: Actively engage with teams like Product or Business Analysis to ensure QA needs are represented.
  • Agile/Scrum practices: Actively contribute to Agile practices by estimating tasks and aligning testing goals with sprint objectives.
  • Continuous Improvement Initiatives: Participate actively in retrospectives, providing ideas to enhance quality and process efficiency.
  • Risk Management and Impact Assessment: Assess and prioritize risks during test planning, providing input on potential impact.
  • Quality standards and defect prevention: Analyse defect trends and recommend process changes to mitigate recurring issues.
  • Customer Advocacy: Represent the customer perspective during testing, identifying gaps in expected functionality.
  • Automation creation and maintenance: Independently create and maintain automated test suites, ensuring efficient regression and feature coverage.
  • Automation strategies and tools: Begin implementing automation strategies using appropriate tools to streamline testing processes.
  • Tool and Framework Development: Configure and extend tools to better align with project requirements.
  • Metrics and performance reporting: Provide management with insights from test automation execution and coverage metrics.
  • Governance and QA principles: Begin contributing to discussions on process improvement and governance adjustments.
  • Technical leadership and mentoring: Mentor Junior QA Engineers, providing guidance on best practices in testing and automation.

This job description is not intended to be an exhaustive list of responsibilities. You may be required to complete other reasonable duties to achieve business objectives.

Essential Skills
  • A minimum of 3 - 5 years hands-on automation testing experience.
  • Computer Science related degree, diploma, or similar qualification.
  • Experience in working with agile teams and successfully delivering agile based software projects.
  • Utilizing dev tools like Visual Studio and Visual Studio Code.
  • Comfortable with source control tools, like GitLab.
  • Ability to write integration and UI tests.
  • Experience using automation frameworks and tools like Playwright, Selenium (NOT IDE), NUnit.
  • Experience in using Typescript/JavaScript, C#, JSON.
  • API Testing using Postman or in code.
  • Experience with designing, creating, and maintaining automation frameworks.
  • Understanding of the Software Development Life Cycle.
Desirable Skills
  • Previous exposure to Microsoft Azure DevOps & VSTS
  • Experience with actively developing & managing Docker infrastructure
  • Experience with managing & creating OWASP Zap testing scripts for security testing
  • Exposure to Saucelabs or similar tools for mobile testing
  • ISTQB Advanced Level Certifications
Values and Working Culture

Our values are non-negotiables. Our culture is underpinned by core values that are linked to key behavioural competencies. These competencies are essential for all employees to embed in and drive our culture forward: Adaptability, Ownership and accountability, Initiating action, Resilience, Team orientation, Integrity, Innovation.

What You’ll Get Back

We offer a great variety of personal and professional benefits to help you thrive at DigiOutsource and Super Group. This includes:

  • Learning and development programmes to expand your skills and advance your career.
  • Performance feedback to help you improve and reach your full potential.
  • Employee Assistance programme with benefits for you and your family.
  • Free Daily Meal
  • Free Massages On-site
  • Free On-Site Gym
  • Group Life Cover
  • Financial and wellness benefits

Be part of that Superclass feeling. At Super Group, diversity is part of our DNA. With teams across 16 countries, 85 nationalities, and 19 languages, we take equal opportunities seriously, championing a supportive, inclusive, and empowering environment wherever you are in the Group. Here, your growth is supported and your contributions valued. Game on!

Other Notes

Please note we will apply relevance to our Talent Management and Talent Development Programme as part of our recruitment process. Shortlisted candidates may need to complete an assessment. This position requires trust and honesty; it has access to customers’ financial details, so a credit and criminal record check will be conducted. By applying for this role, and supplying the necessary details, you grant us permission to apply for these checks. This will be done confidentially and solely for verification purposes. If you do not hear from us within 2 weeks, please deem your application as unsuccessful. The perfect place to work, play and grow!

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Quality Assurance Practitioner

Johannesburg, Gauteng 25Eight LLC

Posted 5 days ago

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Job Description

HelloKindred are specialists in staffing marketing, creative and technology roles, offering a range of talent solutions that can be delivered on-site, remotely or hybrid.

Our vision is to make work accessible and people’s lives better. We do this by disrupting traditional employment barriers –connecting ambitious talent to flexible opportunities with trusted brands.

Job Description

Anticipated Contract End Date/Length: September 15th, 2025 - December 16th, 2025

Our client, a leading global professional services organisation, is seeking an experienced Quality Assurance Practitioner with expertise in industrial plants (preferably within mining). The successful candidate will apply their knowledge to strengthen project deliverables across the full project lifecycle, ensuring high-quality outcomes and successful deployments. This role spans both infrastructure and application-based projects, requiring a strong foundation across all IT domains. You will review and advise on documentation from project initiation through to post-deployment closure, working closely with Project Managers, Business Analysts, and Solution Architects to ensure outputs align with industry best practices and internal standards.

What you will do
  • Review business requirements and provide expert guidance to Business Analysts.
  • Interpret and apply internal standards, recommending updates or new inclusions where necessary.
  • Assess project impacts on existing solutions and identify interdependencies across other ongoing initiatives.
  • Advise on reuse opportunities and alignment with broader enterprise goals.
  • Investigate and refresh existing standards to address gaps or outdated content.
  • Conduct on-site assessments of project execution.
  • Prepare reports detailing findings, risks, and remediation actions.
  • Collaborate with Project Managers to ensure quality assurance at every stage.
  • Promote best practices, considering life-of-mine maintenance approaches and minimising resource wastage where projects overlap.
  • Ensure projects are delivered to the highest quality, reducing rework and inefficiencies.
Qualifications
  • Bachelor’s or Honours degree in Information Technology, Computer Science, or Informatics.
  • 10+ years’ experience in relevant subject matter areas.
  • Enterprise Architecture certification: TOGAF 9 or 10.
  • Experience in design and maintenance within mining/industrial plants or Industrial OEMs.
  • Demonstrated exposure to complex, large-scale projects.
  • Willingness to travel as required.
  • Strong leadership, ownership, and self-management skills with the ability to thrive in fast-paced environments.
  • High proficiency in English (French proficiency a plus).

Technical expertise required:

  • Mining and/or industrial plant projects and processes.
  • Sensor-to-cloud data flow.
  • Cybersecurity for industrial systems.
  • Data backup and recovery methods.
  • Mining applications – Pit to Customer.
  • Data management: creation, reporting, and visualisation.
Additional beneficial experience
  • Voice and data networks.
  • Mine monitoring and control systems.
  • CCTV & access control.
  • Integration services.
  • Wi-Fi networks and WAN.
  • Servers and storage.
  • Voice, mobile, and radio communications.
  • Survey, geotechnical, and lightning protection systems.
Additional Information

Candidates must be legally authorized to live and work in the country the position is based in, without requiring sponsorship.

We appreciate your interest in this opportunity. Please note only applicants selected for an interview will be contacted.

HelloKindred is proud to be an equal opportunity employer, committed to creating a diverse environment. All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity/expression, sexual orientation, national origin, disability, age, or veteran status.

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Quality Assurance Supervisor

George, Western Cape Dairy Farmers of America

Posted 6 days ago

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Job Description

General Purpose

Provide work direction and supervision to quality assurance and laboratory employees who verify DFA products are produced and distributed to the highest food safety and quality standards. Monitor all stages of quality activities, ensuring employees work in accordance with departmental policies, procedures, and regulatory standards. In conjunction with the quality manager, help build and maintain an effective culture of food safety and quality within the facility. Function as a resource and point of escalation to direct reports. Coach, mentor, and provide performance development opportunities to team members on an ongoing basis.

Job Duties and ResponsibilitIes

  • Assist the quality manager in developing, implementing, and maintaining food safety and quality programs at the facility to ensure compliance with regulatory requirements, corporate standards, and customer expectations
  • Complete required quality record review such as laboratory documentation, CCP, PC and other documentation
  • Write, review, and implement quality assurance procedures
  • Recommend modifications or upgrades to testing procedures or equipment. Coordinate procurement of items required for the lab
  • Assist the quality manager and partner with operations with pathogen environmental monitoring (PEM) program including oversight of swabbing program, investigation/corrective actions, and mitigation activities
  • Provide regular training, instruction, and guidance to employees on matters of food safety, quality, and compliance
  • Initiate and drive continuous improvement activities, and partner with all facility functions to resolve persistent challenges while supporting the implementation of new procedures or processes
  • Support customer, regulatory and third-party quality and food safety audits
  • Investigate, find solutions, and implement remedies to quality issues and customer complaints
  • Support and maintain existing certifications (e.g., SQF, Kosher, Halal, Organic)
  • Supervise hourly employee’s activities to meet or exceed the standards and specifications established by quality assurance and the organization
  • Ensure all process, product, or infrastructure changes are understood by employees in a timely fashion
  • Identify and retain highly effective personnel through proper selection, training, and establishing expectations
  • Ensure good business communication practices are engaged at all levels to ensure key stakeholders are well informed and can appropriately respond
  • Foster a positive and effective work culture with direct reports
  • Develop and implement material standards with appropriate control and inspection procedures to improve product quality and reduce rework/downtime
  • Maintain close surveillance over inspection/testing procedures and corresponding results to ensure finished product is food safe and meets customer expectations
  • Support the analysis of quality data to assess product performance and utilize statistical process control (SPC) tools to identify and react to unfavorable trends
  • Complete supervisory activities such as administering employee promotions and transfers; reviewing and editing employee timekeeping; completing performance evaluations; mentoring, training, and coaching employees
  • Follow all DFA good manufacturing practices (GMP) and work in a manner consistent with all corporate regulatory, food safety, quality, and sanitation requirements
  • The requirements herein are intended to describe the general nature and level of work performed by employee, but is not a complete list of responsibilities, duties, and skills required.Other duties may be assigned as required

Education and Experience

  • Undergraduate degree in food science, biological sciences, or related curriculum (or equivalent combination of education and experience)
  • 2 to 5 years of quality assurance, manufacturing, or related experience, preferably in a food, beverage, or similar facility
  • Demonstrated leadership attributes or team leadership experience; supervisor experience preferred
  • Certification and/or License – PCQI, HACCP, SQF Practitioner certifications preferred; may be required during course of employment

Knowledge, Skills, and Abilities

  • Knowledge of both laboratory and plant current good manufacturing practices (cGMPs)
  • Knowledge of Microsoft Office Suite and company computer systems
  • Knowledge of principles and practices of supervision, training, and personnel management
  • Skill in leadership and coaching
  • Able to complete basic arithmetic as needed
  • Able to communicate clearly and effectively, both verbally and in writing
  • Able to work in collaboration effectively and foster good teamwork
  • Able to take appropriate steps to find solutions to problems
  • Able to present options and ideas to current processes or procedures
  • Able to handle challenging or conflict situations with tact and professionalism
  • Able to respond courteously and efficiently to inquiries, complaints, and requests
  • Able to interpret and apply company policies
  • Able to adapt and manage to change effectively
  • Able to take initiative in performing job and seek increased responsibilities
  • Must be able to read, write and speak English

An Equal Opportunity Employer including Disabled/Veterans

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Quality Assurance Assistant

Cape Town, Western Cape Clicks Group Limited

Posted 7 days ago

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Job Description

We are looking to employ a QA Assistant to work within the United Pharma Marketing division of our business. The role will be based at our Head Office and report to the Regulatory Affairs Manager.

JOB OBJECTIVES

  • To liaise with the Clicks in-house advertising agency (BTB) and Marketing & Distribution Partners and their Suppliers / Manufactures to ensure timeous compilation and accurate delivery of all printed material, ensuring accurate compilation and proofreading of all PI’s, PIL’s and product packaging artwork according to prescribed SOP's to ensure legal regulatory and marketing code compliance forall such partners and as detailed in the relevant Technical Quality Agreements (TQAs) with such partners.
  • To timeously deliver regulatory compliant marketing, promotional and/or educational material required through effective communication and proactively managing and ensuring delivery with all stakeholders effectively utilising and coordinating logistics and resources.
  • To liaise with multiple stakeholders to ensure products are listed on all applicable internal and external IT systems according to project deadlines.
  • To create and manage project management tools (trackers) ensuring accurate and timely delivery on commercial expectations.
  • To apply good document management practices to ensure regulatory legal compliance (e.g. traceability and version control.
  • To keep all filing of advertising and marketing (printed) material up to date.
  • To keep abreast of new pharmaceutical and regulatory trends, specifically pertaining to advertising and marketing (printed) material intended for use by healthcare professionals as well as patients and caregivers.
  • To collect, evaluate and record technical product complaints and communicate such events to the relevant M&D Partner.
  • To collect, evaluate and record pharmacological product complaints (Adverse Drug Reactions (ADRs) and Adverse Events (AEs) and communicate such events to the relevant M&D Partner.
  • Communicate weekly (Adverse Drug Reactions (ADRs) and Adverse Events (AEs) to M&D Partners.
  • Submit monthly (Adverse Drug Reactions (ADRs) and Adverse Events (AEs) reconciliation reports to M&D Partners.
  • Any other duties as per changes in operational requirements of the department to deliver Regulatory compliance.
Job related knowledge:

· Pharmaceutical industry laws, regulations and ethics (Medicines and Pharmacy Acts)

· Marketing code related to pharmaceutical industry

· Other Industry related laws, regulations and ethics (CPA, Companies and Competition Acts)

· Business processes pertaining to development of Promotional material, New Launch Activities, Purchase orders and stock control

· Knowledge of Pharmaceutical Manufacturing, Wholesaling/Distribution

· Knowledge of GWP/GDP/GMP

· SolidknowledgeofPharmacovigilance processes

Job related skills:

· Problemsolvingandanalytical thinking

· Abilitytokeepmeticulous records

· Abilitytointeractandcommunicate effectivelywithawiderangeof people

· ExcellentIT skills (Microsoft suite)

· Project management, planning and organising skills

· Record keeping and document administration skills

· Policy and procedure development skills

· Analytical and problem-solving skills

  • At least 3 years working experience in a quality environment within the pharmaceutical industry
  • Atleast1yearPharmacovigilanceexperience.
Education:
  • Deciding and Initiating Action
  • Working with People
  • Adhering to Principle and Values
  • Relating and Networking
  • Writing and Reporting
  • Planning and Organising
  • Following Instructions and Procedures
  • Adapting and Responding to Change
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