8,094 IT Support jobs in South Africa

• Support and maintain IT infrastructure (server rooms, server software, switches, cabling, routers, firewalls, UPS, generators, cameras, etc.) and IT systems, ensuring that infrastructure (through vendors) is well maintained for efficient business operations and that the System Administration Plan is adhered to.
• To assist with updating end-user machines and all servers with the latest software patches, including antivirus, as well as third-party applications to ensure machine protection and that machines function optimally.
• To assist with managing the Organization's backup solution, ensuring backups are made on time and routinely verify the integrity of such backups by restoring backups on a weekly and monthly basis.
• Assist with the maintenance of the IT Access Control Plan to secure data at rest and in transit by effectively applying required security measures and constant monitoring to ensure the protection of data against internal and external security breaches.
• Assist with the maintenance and control of the physical user access system to ensure optimal physical security at all times on an ongoing basis.
• Assist with the maintenance and management of clients Active Directory implementation.
• Help maintain and manage the helpdesk for the support of end-user computing.
• After-hours support of clients ICT Infrastructure and End Users.
• Performing general housekeeping and creating a good housekeeping culture as per 5s standards.
• Compliance with Health and Safety regulations.

• Strong problem-solving and troubleshooting ability.
• Advanced Excel user .
• Ability to respond and work well under pressure .
• Ability to complete tasks timeously and work until the task is complete .
• High level of initiative and ability to self-motivate and work alone frequently.
• Strong written and verbal communication skills to communicate technical information to non-technical employees within the business.
• Ability to identify improvement areas and understand how this function interacts with various stakeholders within the business and thus be proactive with initiating such projects.
• Understand the need for Disaster Recovery planning and system testing.

• Preference will be given to previously disadvantaged people.

• Drivers license and own vehicle is essential.
• Minimum 3 years working experience in a technical support role.
• Bachelors Degree or Higher Diploma in Information Technology or Computer Science, or an appropriate Professional Certification.
• Advanced Excel user.
• Knowledge of, and Experience with, PowerBI and QlikSense will be an advantage.

• Support and maintain IT infrastructure (server rooms, server software, switches, cabling, routers, firewalls, UPS, generators, cameras, etc.) and IT systems, ensuring that infrastructure (through vendors) is well maintained for efficient business operations and that the System Administration Plan is adhered to.
• To assist with updating end-user machines and all servers with the latest software patches, including antivirus, as well as third-party applications to ensure machine protection and that machines function optimally.
• To assist with managing the Organization's backup solution, ensuring backups are made on time and routinely verify the integrity of such backups by restoring backups on a weekly and monthly basis.
• Assist with the maintenance of the IT Access Control Plan to secure data at rest and in transit by effectively applying required security measures and constant monitoring to ensure the protection of data against internal and external security breaches.
• Assist with the maintenance and control of the physical user access system to ensure optimal physical security at all times on an ongoing basis.
• Assist with the maintenance and management of Restonics Active Directory implementation.
• Help maintain and manage the helpdesk for the support of end-user computing.
• After-hours support of Restonic ICT Infrastructure and End Users.
• Performing general housekeeping and creating a good housekeeping culture as per 5s standards.
• Compliance with Health and Safety regulations.

• Strong problem-solving and troubleshooting ability.
• Advanced Excel user .
• Ability to respond and work well under pressure .
• Ability to complete tasks timeously and work until the task is complete .
• High level of initiative and ability to self-motivate and work alone frequently.
• Strong written and verbal communication skills to communicate technical information to non-technical employees within the business.
• Ability to identify improvement areas and understand how this function interacts with various stakeholders within the business and thus be proactive with initiating such projects.
• Understand the need for Disaster Recovery planning and system testing.

Desktop Support Engineer in Cape Town at Logicalis

It’s not just IT solutions, It’s IT global know-how! Logicalis is an international multi-skilled solution provider providing digital enablement services to help customers harness digital technology and innovative services to deliver powerful business outcomes.

Our customers span industries and geographical regions; and our focus is to engage in the dynamics of our customers’ vertical markets; including financial services, TMT (telecommunications, media and technology), education, healthcare, retail, government, manufacturing and professional services, and apply the skills of our 4,500 employees in modernising key digital pillars; data centre and cloud services, security and network infrastructure, workspace communications and collaboration, data and information strategies, and IT operation modernisation. We are the advocates for our customers for some of the world’s leading technology companies including Cisco, HPE, IBM, CA Technologies, NetApp, Microsoft, Oracle, VMware and ServiceNow

Logicalis employees are innovative, smart, entrepreneurial and customer centric, with a shared ambition of making Logicalis the worlds leading IT Solutions provider!

We offer speedy decision-making, opportunities for personal development, and a supportive, inclusive environment that celebrates our diversity.

Join us and become a part of something epic!

It is a technical engineering position, with responsibilities focused around the smooth running of our customers environment, ensuring that system availability is maintained at the highest level and any issues that arise are dealt with within SLA.

• Take ownership of Customers’ requests and be proactive when dealing with Customers’ issues.
• To ensure all requests meet or exceed the contractual Service Level Agreements.
• Always maintain high customer-care levels.
• Actively seek to improve and grow own skills and that of the Customer Services team
• Perform Incident Management to ensure that the appropriate action is being taken to meet SLAs and service is restored for the customer. Fixes to be documented as knowledge articles.
• Create/review knowledge articles to ensure FCR can be done
• Proactively identify, plan and remediate any issues on the client’s desktop estate using the chosen tool.
• Application Deployments/updates to be performed to the desktop/laptop estate
• Follow the escalation matrix if any issues relate to Infrastructure issues

• Carry out onsite/diagnostic tests, troubleshooting when incidents are logged by customers.
• Work and travel onsite to the customer locations.
• Escalating calls to senior engineers or management as appropriate, using the required escalation matrix
• Liaison with internal departments, vendors and suppliers where required.
• To take ownership of Customers’ requests and be proactive when dealing with Customers’ issues.
• Ensure all requests/incidents meet or exceed the contractual Service Level Agreements.
• Always maintain high customer-care levels.
• Provide advanced diagnostics.
• Manage phone calls from customers, ensuring they are made aware of what action has been or will be taken to resolve their issues.
• Update customers by telephone or e-mail on the progress of a support call or to ask for additional information.
• Assist with the implementation of Customer projects, internal support projects or support administration tasks.
• Ad-hoc duties as required.
• Adhere to delivery of standard reporting packs.
• Assist in the coordination of security incident response
• Resolve information security incidents
• Assist technology teams to develop, implement, and automate security solutions
• Communicate the risks and potential Customer impact of identified issues and recommend controls to mitigate them

• Complete Partnership and Technical Skill Certifications Requirements.
• Customer and End User Satisfaction and Relationships.
• Customer Service Improvements.
• ISO and 2000 Compliance.
• Project Execution and Service Transition Quality.
• Ticket Management Disciplines and SLA’s.
• Timesheet Completion Quality.

• Accountable Execution.
• Agile Transformation.
• Cross-Business Engagement.
• Excellent Customer Solutions.
• Impactful Communication.
• Inclusive Teamwork.
• Positive Resilience.
• Smart Decision Making.

• 5 years in the Customer Service industry with direct input into a technical environment performing desktop support.
• 1 year experience in supporting network infrastructure (Routers, switches, firewalls etc)
• Advance working knowledge of MS Office & Windows 10/11 and Office 365 products
• Experience in troubleshooting and administering Video conferencing equipment.
• Experience of configuring, troubleshooting and administering office printers.
• Good understanding of General IT equipment e.g., Desktops, Applications, Servers, Switch, routers etc.
• 2 Years Experience in providing VIP Desktop support.
• Valid Drivers License

• Graduate or qualified by experience.
• A+ / N+
• ITIL v3 or V4 Fundamentals

• A high command of the English language both written and verbal is essential.
• Self-motivated with the ability to work unsupervised.
• Punctuality.
• Ability to remain flexible and adapt to changing priorities with promptness, efficiency and ease.
• Possess proficient analytical and decision-making skills.
• Demonstrated capacity for gathering and scrutinizing data to identify issues, opportunities and patterns.
• Proficient relationship building skills – predict customer behaviour and respond accordingly.
• A strong service-oriented (‘can-do’) culture, with a strong focus on the ‘internal customer’ approach, committed to exceeding customer expectations.
• Good communicator with the user environment.
• Dynamic but aware of the views and feelings of others.
• Able to operate as a good team player.
• Drive and Energy.
• Demonstrate clear purpose, enthusiasm, and commitment.
• Full, valid, drivers licence.

Strictly fair and non-discriminatory selection procedures will be followed. We use Employment Equity (EE) and Affirmative Action (AA) measures in an endeavor to redress the disadvantages in employment experienced by designated groups. Where possible, preference will be given to candidates from the designated groups as defined in the Employment Equity Act and in line with Logicalis SA’s Employment Equity plans

If you’re interested in career opportunities, but not ready to apply, join our Talent Network to stay connected to us and receive updates on the latest job opportunities and company news.

Desktop Support Engineer in Johannesburg at Logicalis

It’s not just IT solutions, It’s IT global know-how! Logicalis is an international multi-skilled solution provider providing digital enablement services to help customers harness digital technology and innovative services to deliver powerful business outcomes.

Our customers span industries and geographical regions; and our focus is to engage in the dynamics of our customers’ vertical markets; including financial services, TMT (telecommunications, media and technology), education, healthcare, retail, government, manufacturing and professional services, and apply the skills of our 4,500 employees in modernising key digital pillars; data centre and cloud services, security and network infrastructure, workspace communications and collaboration, data and information strategies, and IT operation modernisation. We are the advocates for our customers for some of the world’s leading technology companies including Cisco, HPE, IBM, CA Technologies, NetApp, Microsoft, Oracle, VMware and ServiceNow

Logicalis employees are innovative, smart, entrepreneurial and customer centric, with a shared ambition of making Logicalis the worlds leading IT Solutions provider!

We offer speedy decision-making, opportunities for personal development, and a supportive, inclusive environment that celebrates our diversity.

Join us and become a part of something epic!

It is a technical engineering position, with responsibilities focused around the smooth running of our customers environment, ensuring that system availability is maintained at the highest level and any issues that arise are dealt with within SLA.

Knowledge sharing and collaboration with the Service desk agents is key.

Additional tasks will require the monitoring and escalation of identified vendor related support requests, including printers etc.

• Take ownership of Customers’ requests and be proactive when dealing with Customers’ issues.
• To ensure all requests meet or exceed the contractual Service Level Agreements.
• Always maintain high customer-care levels.
• Actively seek to improve and grow own skills and that of the Customer Services team
• Perform Incident Management to ensure that the appropriate action is being taken to meet SLAs and service is restored for the customer. Fixes to be documented as knowledge articles.
• Create
  eview knowledge articles to ensure FCR can be done
• Proactively identify, plan and remediate any issues on the client’s desktop estate using the chosen tool.
• Application Deployments/updates to be performed to the desktop/laptop estate
• Follow the escalation matrix if any issues relate to Infrastructure issues

• Carry out onsite/diagnostic tests, troubleshooting when incidents are logged by customers.
• Work and travel onsite to the customer locations.
• Escalating calls to senior engineers or management as appropriate, using the required escalation matrix
• Liaison with internal departments, vendors and suppliers where required.
• To take ownership of Customers’ requests and be proactive when dealing with Customers’ issues.
• Ensure all requests/incidents meet or exceed the contractual Service Level Agreements.
• Always maintain high customer-care levels.
• Provide advanced diagnostics.
• Manage phone calls from customers, ensuring they are made aware of what action has been or will be taken to resolve their issues.
• Update customers by telephone or e‑mail on the progress of a support call or to ask for additional information.
• Assist with the implementation of Customer projects, internal support projects or support administration tasks.
• Ad‑hoc duties as required.
• Adhere to delivery of standard reporting packs.
• Assist in the coordination of security incident response
• Resolve information security incidents
• Assist technology teams to develop, implement, and automate security solutions
• Communicate the risks and potential Customer impact of identified issues and recommend controls to mitigate them

KPI’s

• Complete Partnership and Technical Skill Certifications Requirements.
• Customer and End User Satisfaction and Relationships.
• Customer Service Improvements.
• ISO and 2000 Compliance.
• Project Execution and Service Transition Quality.
• Ticket Management Disciplines and SLA’s.
• Timesheet Completion Quality.

• Accountable Execution.
• Agile Transformation.
• Cross-Business Engagement.
• Excellent Customer Solutions.
• Impactful Communication.Inclusive Teamwork.
• Positive Resilience.
• Smart Decision Making.

• 5 years in the Customer Service industry with direct input into a technical environment performing desktop support.
• 1 year experience in supporting network infrastructure (Routers, switches, firewalls etc)
• Advance working knowledge of MS Office & Windows 10/11 and Office 365 products
• Experience in troubleshooting and administering Video conferencing equipment.
• Experience of configuring, troubleshooting and administering office printers.
• Good understanding of General IT equipment e.g., Desktops, Applications, Servers, Switch, routers etc.
• 2 Years Experience in providing VIP Desktop support.
• Valid Drivers License

• Graduate or qualified by experience.
• A+ / N+
• ITIL v3 or V4 Fundamentals

• A high command of the English language both written and verbal is essential.
• Self‑motivated with the ability to work unsupervised.
• Punctuality.
• Ability to remain flexible and adapt to changing priorities with promptness, efficiency and ease.
• Possess proficient analytical and decision-making skills.
• Demonstrated capacity for gathering and scrutinizing data to identify issues, opportunities and patterns.
• Proficient relationship building skills – predict customer behaviour and respond accordingly.
• A strong service‑oriented (‘can‑do’) culture, with a strong focus on the ‘internal customer’ approach, committed to exceeding customer expectations.
• Good communicator with the user environment.
• Dynamic but aware of the views and feelings of others.
• Able to operate as a good team player.
• Drive and Energy.
• Demonstrate clear purpose, enthusiasm, and commitment.
• Full, valid, drivers licence.

Disclaimer : Strictly fair and non-discriminatory selection procedures will be followed. We use Employment Equity (EE) and Affimative Action (AA) measures in an endeavor to redress the disadvantages in employment experienced by designated groups. Where possible, preference will be given to candidates from the designated groups as defined in the Employment Equity Act and in line with Logicalis SA’s Employment Equity plans

If you’re interested in career opportunities, but not ready to apply, join our Talent Network to stay connected to us and receive updates on the latest job opportunities and company news.

Company : TSU Group Holdings

Location : Strand, Western Cape

Position Type : Full-time

Overview :

TSU Group Holdings is seeking a dedicated and experienced Junior Desktop Support Technician to join our dynamic team. The ideal candidate will have a minimum of three years of experience working on a helpdesk and a proven track record in providing exceptional technical support. This position offers an exciting opportunity to contribute to the maintenance and enhancement of our IT infrastructure while gaining valuable experience within a thriving organization.

Responsibilities :

• Provide first-line technical support to end-users via phone, email, or in-person, resolving hardware, software, and network issues efficiently and effectively.
• Install, configure, and maintain desktops, laptops, printers, and other IT equipment.
• Troubleshoot and resolve software applications, operating systems, and peripheral device issues.
• Assist with user account management, including creating, modifying, and deactivating accounts as needed.
• Collaborate with senior IT staff to escalate complex technical issues and follow up until resolution.
• Perform routine maintenance tasks such as software updates, system backups, and endpoint management.
• Document support activities, procedures, and resolutions for future reference.
• Participate in IT projects and initiatives, providing technical assistance and support as required.
• Stay informed about emerging technologies and industry best practices to enhance technical skills and knowledge.

Requirements :

• Minimum of three years of experience working on a helpdesk or in a desktop support role.
• Proven track record in providing technical support and troubleshooting IT issues.
• Solid understanding of Windows operating systems (Windows 10 / 11), Microsoft Office Suite, and common desktop applications.
• Experience with desktop hardware setup, configuration, and troubleshooting.
• Familiarity with basic networking concepts and protocols.
• Strong communication and interpersonal skills with the ability to effectively communicate technical information to non-technical users.
• Excellent problem-solving abilities and attention to detail.
• Ability to work independently and as part of a team in a fast-paced environment.
• IT certifications such as CompTIA A+, Microsoft Certified Desktop Support Technician (MCDST), or similar are a plus.
• ITSM Experience preferably N-Able as well as Office 365 Admin
• Own Vehicle with Valid Driver's License.

Benefits :

• Competitive salary commensurate with experience.
• Opportunities for career growth and professional development within a leading organization in the industry.
• Collaborative and supportive work environment with a focus on teamwork and innovation.

Notice :

Please note that by applying for this position, you agree to a criminal check, credit check and a polygraph.

Job Title

Desktop Support Technician

Gauteng, Randburg

October 25, 2025

• To perform onsite hardware, software and peripheral updates and repairs in our organization.
• The successful candidate must be proficient in troubleshooting Windows 10 and 11 Operating systems.
• Skillful in troubleshooting Microsoft applications e.g. Office 365, Intune Hardware and software support on bank related systems.
• Proficiency in Video and Audio‑conferencing systems including pre meeting checks and regular health checks on Video Conferencing system.

• Drive business profitability in the context of cost management through Information technology solutions through hardware and software performance and recoveries by the team.
• Increase operational efficiency and suggest solutions to enhance cost effectiveness.
• Deliver exceptional service that exceeds customers’ expectations through proactive, innovative and appropriate solutions by resolving queries fast and effectively and within agreed SLA’s and OLA’s.
• Cultivate and manage objective working relationships with a variety of stakeholders, including end‑users, SME’s, project managers and senior staff members by providing input to business requirements.
• Responsible for the timely and effective response of IT Team Desktop user queries and problems through the receipt and logging of problems and the coordination of rapid and appropriate responses.
• Ensure on‑site hardware, software and peripheral updates and repairs in the organization and ensure System and data protection is enabled, new system installations on Standard PC, Laptops, printers and Mobile devices.
• Manage IT service desk and incidents to provide efficient desktop support, aligned to SLA's and agreed standards.
• Minimise system downtime through pro‑active monitoring and planning.
• Ensure trending and minimisation of recurring problems.
• Maintain relevant systems to ensure (amongst others) integrity of data / functionality - by ensuring Anti‑Virus is installed on all PC's, all patches up to date, PC names up to date, server connections accurate.
• Provision of an efficient administration service through careful and timely planning, reporting and updating of all related information during IT Support of hardware and software applications.
• Balances Desktop conflicting priorities and develop new approaches in the light of changing business circumstances.
• Support with the implementation of desktop projects or change programmes as required by business.
• Manage own development to increase own competencies.
• Support peers and colleagues across IT functions through knowledge sharing during desktop support.

October 19, 2025

Description

Hello Future IT Support Technician

Welcome to FNB, the home of the #changeables. We design for the shapeshifters and deliver products and services that make us incredibly proud of people that make it happen.

As part of our talent team, you will be surrounded by unique talents, diverse minds, and an adaptable environment that lives up to the promise of staying curious. Now’s the time to imagine your potential in a team where experts come together and ignite effective change.

• To perform onsite hardware software and peripheral updates and repairs in our organisation.
• The successful candidate must be proficient in troubleshooting Windows 10 and 11 Operating systems.
• Skill-full in troubleshooting Microsoft applications e.g. office 365, Intune Hardware and software support on bank related systems.
• Proficiency in Video and Audio-conferencing systems including pre meeting checks and regular health checks on Video Conferencing system

• Drive business profitability in the context of cost management through Information technology solutions through hardware and software performance and recoveries by the team
• Increase operational efficiency and suggest solutions to enhance cost effectiveness
• Deliver exceptional service that exceeds customers’ expectations through proactive, innovative and appropriate solutions by resolving queries fast and effective and within agreed SLA’s and OLA’s
• Cultivate and manage objective working relationships with a variety of stakeholders, including end-users, SME’s, project managers and senior staff members by providing input to business requirements
• Responsible for the timeous and effective response of IT Team Desktop user queries and problems through the receipt and logging of problems and the co-ordination of rapid and appropriate responses
• Ensure on-site hardware, software and peripheral updates and repairs in the organisation and ensure System and data protection is enabled, new system installations on Standard PC, Laptops, printers and Mobile devices.
• Manage IT service desk and incidents to provide efficient desktop support, aligned to SLA's and agreed standards
• Minimise system downtime through pro-active monitoring and planning.
• Ensure trending and minimisation of recurring problems
• Maintain relevant systems to ensure (amongst others) integrity of data / functionality - by ensuring Anti-Virus is installed on all PC's, all patches up to date, PC names up to date, server connections accurate
• Provision of an efficient administration service through careful and timeous planning, reporting and updating of all related information during IT Support of hardware and software applications
• Balances Desktop conflicting priorities and develop new approaches in the light of changing business circumstances
• Support with the implementation of desktop projects or change programmes as required by business
• Manage own development to increase own competencies
• Support peers and colleagues across IT functions through knowledge sharing during desktop support

• Ability to work independently and manage multiple tasks simultaneously
• Excellent communication and collaboration skills
• Strong team player

Are you interested to take the step? We look forward to engaging with you further. Apply now!

Take note that applications will not be accepted on the below date and onwards, kindly submit applications ahead of the closing date indicated below.

19 / 10 / 25

All appointments will be made in line with FirstRand Group’s Employment Equity plan. The Bank supports the recruitment and advancement of individuals with disabilities. In order for us to fulfill this purpose, candidates can disclose their disability information on a voluntary basis. The Bank will keep this information confidential unless we are required by law to disclose this information to other parties.

Job title

Desktop Support Technician

Western Cape, Cape Town

October 25, 2025

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• The IT Desktop Support Technician is responsible for providing technical support and assistance to end-users across the organization. This role ensures the smooth operation of hardware, software, and networking systems by troubleshooting and resolving IT-related issues in a timely manner.
• The ideal candidate should have strong problem-solving skills, customer service experience, and a solid understanding of IT systems and applications.

• Provide first-line technical support to users via phone, email, or in-person – primary rule of engagement will be via a ticket.
• Troubleshoot and resolve hardware, software, and network issues on Windows and Mac operating systems.
• Install, configure, and maintain desktops, laptops, printers, and other IT equipment.
• Set up and manage user accounts, permissions, and access rights in accordance with company policies.
• Assist with software installations, updates, and patch management.
• Maintain IT asset inventory, ensuring accurate records of hardware and software.
• Support remote users with VPN connectivity and other remote access tools.
• Document IT support requests, solutions, and troubleshooting steps in a ticketing system.
• Assist in IT projects, including system upgrades, migrations, and deployments.
• Ensure compliance with company IT policies, security guidelines, and best practices.
• Provide training and guidance to end-users on IT-related topics and best practices.
• Collaborate with other IT team members to enhance overall IT service delivery.
• Ability to manage printer services as and when needed.

• Bachelor’s degree in information technology, Computer Science, or a related field.
• 2+ years of experience in IT desktop support, help desk, or similar roles.
• Strong knowledge of Windows and Mac operating systems.
• Experience with Microsoft Office 365, Active Directory, and remote desktop support.
• Basic understanding of networking concepts (TCP / IP, DNS, DHCP, VPN, etc.).
• Familiarity with IT security best practices and endpoint protection tools.
• Excellent troubleshooting and problem-solving skills.
• Strong organizational, time management and communication skills with a customer-focused approach.
• Ability to work independently and manage multiple tasks effectively.
• Ability to prioritize and easily adapt in a fast-paced environment.
• Must meet deadlines, accomplish tasks as agreed upon time structures
• Certifications such as CompTIA A+, ITIL Foundation, or Microsoft certifications are advantageous.
• Knowledge of scripting or automation (PowerShell, Bash, etc.) is a plus.
• Experience working in an ITIL-based service management environment.
• Prior experience in an enterprise environment supporting 500+ users.

• Full-time, on-site role.
• May require evening or weekend work for system maintenance.
• Ability to lift and transport IT equipment.

• Competitive Salary
• Comprehensive Benefits Package, at the full cost to the Employer including Funeral Cover, Group Life Cover, Disability Cover, Medical Cover
• Subsidised schooling at Peak Child
• Paid Maternity and Birthday Leave
• WIFI access
• Annual Performance Reviews linked to remuneration adjustments
• Bursary opportunities
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