1,274 IT Support jobs in South Africa

Reference: BIT -MNa-4
A manufacturing business, deep in the East of Johannesburg, is looking for a Systems Support Analyst with experience on JD Edwards / ERP applications, that will support and maintain various systems.

• Matric with Mathematics (not Maths Literacy)
• BCom in related field (can also be BCom Accounting)

• 5 years' experience in System Support
• Project Management Experience
• Prince2 Methodology
• ERP Experience such as JD Edwards, SAP or Navison
• Process Improvement Experience

• Improve systems
• Support systems
• Maintain systems
• Support integrations
• Write and update procedures
• Prepare technical reports
• Perform unit testing

Reference: HC -Moipo-1
Employment: Full Time (Shift based)

Job Purpose
As an ISP Engineer, your primary goal is to ensure maximum service availability and performance for our FTTH (Fiber to the Home) and FTTB (Fiber to the Business) customers. You'll be responsible for proactive and reactive monitoring, swiftly addressing alerts related to service outages, and providing comprehensive technical support to resolve issues. Additionally, you'll serve as the primary point of contact for customer queries or complaints, extending support beyond technical issues to encompass sales, construction, and billing inquiries.

Key Responsibilities:

1. Troubleshoot internet-related incidents, including fiber, wireless, desktop, email, and hosting support.
2. Provide exceptional customer service to FTTH/FTTB customers throughout their lifecycle with us.
3. Collaborate with internal teams and external vendors to resolve escalated infrastructure incidents.
4. Participate in project onboarding of new customers and upgrades.
5. Ensure incidents are resolved within SLA and update incident information accurately in the company's ITSM.
6. Contribute to the development and maintenance of the company's Knowledge Base.

Minimum Requirements:

1. Certification as IT Technician preferred.
2. A+ / N+ certification.
3. CCNA / HCNA certification.
4. Microsoft Certified IT Professional preferred.
5. Experience with monitoring systems such as Nagios or PRTG.
6. Minimum 4 years' experience as a Mid-Level Support Engineer in a Call Centre environment dealing with international customers.
7. Valid driver's license and own transport.
8. Ability to work shifts.
9. Proven experience in an ISP Engineer or similar customer support role.
10. Working knowledge of VoIP technology.
11. Familiarity with network cabling, classification, and topology.

Listing reference: woolw_

Listing status: Under Review

Apply by: 9 December 2024

Industry: FMCG & Supply Management

Job category: FMCG, Retail, Wholesale and Supply Chain

Location: Western Cape

Contract: Fixed Term Contract

EE position: No

To own and serve as custodian of the Value Delivery Excel-based toolset, as well as the related inputs and outputs. Design & build new functionality in excel-based toolset, maintain & enhance existing tools.

• Work with the Value Delivery Category Leads to gather their requirements.
• Design & develop solutions for requirements in the excel-based toolset.
• Convert conceptual user needs into practical solutions that are operationally viable in excel, scalable within the constraints of the project, and minimise the risk of user error in their design.
• Constantly seek to optimise user experience of the tools, by adapting the existing tools or creating new ones according to need & viability.
• Collaborate in the planning, sizing, dependency identification, and timing of functional enhancements to the tools & supporting system.
• Maintain the existing tools; support with troubleshooting, fix bugs, prioritise & communicate bug-related fixes to the relevant stakeholders.
• Work with the Value Delivery System Support Specialists to drive the optimisation of BAU tools & related processes to enable scalability.
• Work with the Value Delivery System/Database Custodian to develop new exports as required to populate new solutions in excel tools.

• Strong numeric acumen & logical thinking.
• Demonstrated independent experience with building models & tools in Excel.
• Extensive proven capability in using Excel functions such as lookups (VLookup, HLookup, XLookup), Index Match, Data management in tables, Power Query, intermediate mathematical formulas, IF statements, conditional formatting, validations, pivots & slicers, graphs.
• Experience with requirements gathering and solution design.
• Experience in manufacturing data management preferred.