1,043 IT Support jobs in South Africa
Support Specialist
Posted 21 days ago
Job Viewed
Job Description
Johannesburg, South Africa | Posted on 08/26/2024
Centrax Systems is a provider of next-generation technology solutions and services that addresses customer challenges and empowers enterprises into the future and helping businesses stay ahead.
Job DescriptionProvide technical support to end-users for the ERP system. Troubleshoot issues, provide solutions, and escalate problems as needed. Document support requests and resolutions.
Requirements- Diploma or degree in Information Technology or related field.
- 3+ years of experience in IT support, with a focus on ERP systems.
- Strong troubleshooting and communication skills.
- Experience with support ticketing systems.
Technical Support Specialist
Posted 3 days ago
Job Viewed
Job Description
Technical Support Specialist
What’s holding global brands back in South Africa isn’t demand. It’s friction. We’re changing that. If you're excited by complex challenges, care about doing things properly, and thrive in a fast-moving environment, this is a rare opportunity to do your best work.
The problem Precium is solving:
Global businesses want to grow across the continent but broken payment experiences, regulatory minefields, and infrastructure gaps get in the way.
Precium helps global brands reduce payment failures, navigate local regulations, and get paid, reliably and at scale.
We build payment infrastructure that reduces friction, increases revenue, and ensures compliance without compromising performance.
From reconciliation to payouts, we handle the complexity so our clients can operate with confidence.
Our clients include South Africa’s biggest enterprises and some of the world’s most recognisable consumer brands. We're backed by global investors like QED Investors, Partech, and SpeedInvest, and we’re building for scale, for depth, and for the long term.
We’re a team of builders who care about craft, rigour, and impact. We value the effort it takes to do hard things well and we’re excited by the opportunity to shape how the world does business in South Africa.
We give global brands the infrastructure, insight, and control they need to grow in South Africa.
The role
We're seeking a Technical Support Specialist to join our team and play a central role in providing exceptional support to our merchants after they go live on our platform. In this role, you will be responsible for resolving complex technical issues related to our payment platform, API integration, transaction flows, and platform monitoring. You will report to the Payment Operations Manager.
If you thrive in a fast-paced environment and excel at technical troubleshooting with a customer-focused approach, we want to hear from you.
Why this role matters:
As a Technical Support Specialist, you will be crucial in ensuring seamless merchant experiences and maintaining customer trust. Your work will directly impact merchant satisfaction and the smooth operation of our platform.
Why Precium
At Precium, ambition is expected. We believe this is what it takes to build something that lasts.
- Partner with some of the world’s most ambitious merchants and orchestrators as they expand into South Africa.
- Build from first principles whether you're designing a system, solving a client problem, or rewriting a process.
- Join a team that values precision, curiosity, and discipline, and backs it up with high trust and high standards.
- Competitive salary, ESOP, and benefits.
Who you are
You’re a sharp thinker and an even sharper doer. You care about the details, ask good questions, and enjoy learning as you go. You’re motivated by challenges, not discouraged by them. You like solving hard problems with other smart people. You don’t need hand-holding, but you value open feedback and being part of a strong, honest team.
The ideal candidate will possess:
- Technical Troubleshooting – Ability to diagnose and resolve complex technical issues efficiently, especially related to APIs, integration, and transactions.
- API Knowledge – Hands-on experience working with and troubleshooting RESTful APIs, using tools like Postman.
- Coding Languages – Proficiency in multiple programming languages such as JavaScript, Python, or C# to troubleshoot code-level problems.
- Incident Management – Experience managing and resolving platform incidents, including escalating issues to engineering teams.
- Payments Industry Familiarity – Understanding of payment gateways, transaction processing, and related technologies.
Key responsibilities
- Provide advanced technical support for API integration, Postman troubleshooting, and transaction processing.
- Diagnose and troubleshoot integration issues between Precium's platform and merchant systems.
- Monitor the platform to identify and address transaction failures and system performance issues.
- Manage engineering escalations, collaborating closely with developers for timely solutions.
- Assist with card data and vault migrations, ensuring smooth customer transitions.
- Offer support and guidance as the escalation point for unresolved technical issues.
- Document troubleshooting steps, solutions, and platform knowledge to enhance support processes.
Challenges you’ll need to solve
- Tackle complex technical issues in a fast-paced environment where precision is key.
- Serve as a knowledge resource and escalation point for internal and external stakeholders.
- Balance multiple support priorities while maintaining a high standard of customer service.
How we work
At Precium we follow 5 guiding values. These values underpin our day-to-day, guide our decision making both externally and internally and describe who we are.
- We spell Client with a capital C
- We speak and seek truth and transparency
- We are here to win the match together
- We continuously level up
- We take action
Job details
- Cape Town based (Min 1 day in office)
- Preferred start date: 1st June 2025
- Role budget: Disclosed in intro call
- Contractor or permanent: Permanent
This is a chance to do your best work and help lead Precium’s next chapter of growth as we shape how global merchants do business in South Africa.
#J-18808-LjbffrTechnical Support Specialist
Posted 4 days ago
Job Viewed
Job Description
Workwize is a fast-growing SaaS company based in The Netherlands, specializing in IT asset management solutions for modern, distributed teams. Our platform helps companies streamline procurement, management, and return of IT equipment — all in one place. We’re a remote-friendly company with a strong focus on clarity, collaboration, and continuous improvement.
About the RoleAre you passionate about solving technical problems and ensuring customers have the best experience possible? Do you thrive in fast-paced, collaborative environments where every day brings a new challenge?
JoinWorkwize as aTechnical Support Specialist within ourCustomer Operations Team . In this pivotal role, you’ll be the first line of technical expertise, supporting both our clients and internal teams. You'll manage and resolve technical queries throughZendesk andLinear/Jira , always aiming for speed, clarity, and quality.
Your mission:Deliver accurate, timely support while actively contributing to the continuous improvement of our tools, documentation, and processes.
Key ResponsibilitiesAs a Technical Support Specialist, you'll act as theprimary technical contact for our client-facing teams and serve as the bridge betweenCustomer Support and Engineering . Your key responsibilities include:
Resolve technical issues such as user reactivations, order cancellations, and API-related questions.
Reproduce and analyze bugs, performing root cause analysis to explain expected vs. actual behavior.
Triage and filter tickets to protect Engineering focus and improve response efficiency.
Document all cases clearly and escalate only when necessary.
Build and maintain deep knowledge of the Workwize platform, features, and tools.
Stay current with updates, new features, and process changes.
Support internal teams with technical questions, includingMDM device setup andwarehouse device wipe-up procedures.
Translate technical concepts for non-technical teams and vice versa.
Flag recurring technical issues and recommend process or documentation improvements.
Manage tickets inZendesk and log validated bugs inLinear (or Jira) as needed.
Required Qualifications and Skills3+ years of experience in atechnical support orcustomer support role, preferably within aSaaS or tech company.
Strong understanding of APIs and debugging processes. Ability to explain and document technical issues clearly.
Intermediate technical knowledge, including experience with tools likeMySQL ,Postman ,Cursor , and APIs.
Proficiency withZendesk ,Jira , orLinear .
Excellent communication skills — both technical and non-technical — with a customer-first mindset.
Experience working cross-functionally with Customer Success, Operations, and Engineering.
Highly organized, detail-oriented, and solutions-driven.
Why Join Workwize?Work remotely from South Africa with a flexible schedule.
Join a growing international startup with a supportive and transparent culture.
Collaborate with cross-functional teams across Europe and beyond.
Bring your ideas — we value continuous improvement and initiative.
Opportunity to grow in a role that blends technical support, problem-solving, and product knowledge.
Apply NowIf you're excited about combining technical problem-solving with customer impact, we'd love to hear from you. Join Workwize and help shape the future of remote IT asset management.
Submit your application today and be part of our distributed success story!
Create a Job Alert
Interested in building your career at Workwize? Get future opportunities sent straight to your email.
Apply for this job*
indicates a required field
First Name *
Last Name *
Email *
Phone *
Resume/CV *
Enter manually
Accepted file types: pdf, doc, docx, txt, rtf
LinkedIn Profile *
What's your salary indication monthly base? Specify your currency *
Are you located in South Africa? * Select.
Candidates located outside of South Africa will not be considered.
Describe your experience as Technical Support Specialist *
Are you okay working as a contractor/freelance? * Select.
#J-18808-LjbffrTechnical Support Specialist
Posted 10 days ago
Job Viewed
Job Description
Technically skilled on heat pumps
Provide technical support telephonically
Hands-on fault finding and services
Support clients with WIFI related applications
Job cards processing
Troubleshooting
Skills & Experience:
Minimum 4 years of experience within the plumbing industry or HVAC
Skilled in heat pumps for residential, industrial and commercial
Advanced electrical experience and understanding or error codes
Perform well under pressure
Fluent in Afrikaans & English essential
Qualification:
Trade test/ NDip and BTech in Electrical or Mechanical
Only South African Residents or individuals with a relevant South African work permit will be considered.
Contact CHRISTOPHER JULIUS on
Technical Support Specialist/IT Support - Pretoria
Posted 4 days ago
Job Viewed
Job Description
Reference: PTA007311-Shell-1
Technical Support Specialist/IT support specialist urgently needed for a busy law firm based in Pretoria.
Candidate must have the following:
- 2 years experience in:
- Windows 10 / 11 Experience - crucial
- MS Office Experience - crucial
- Windows Active Directory – crucial
- Networking – advantageous
- ArcServe – advantageous
- Windows Group Policies – advantageous
- Fortinet/Firewall – advantageous
- Office 365 Admin - advantageous
- Degree or diploma - advantageous.
Duties include:
- Identifying hardware and software solutions.
- Troubleshooting technical issues.
- Diagnosing and repairing faults.
- Resolving network issues.
- Installing and configuring hardware and software.
- Speaking to customers to quickly get to the root of their problem.
- Providing timely and accurate customer feedback.
- Talking customers through a series of actions to resolve a problem.
- Following up with clients to ensure the problem is resolved.
- Replacing or repairing the necessary parts.
- Supporting the roll-out of new applications.
- Providing support in the form of procedural documentation.
- Managing multiple cases at one time.
- Testing and evaluating new technologies.
Email CV ASAP.Package & Remuneration
R 18 000 - R 20 000 - Monthly
#J-18808-LjbffrProduct Support Specialist
Posted today
Job Viewed
Job Description
Location : East Rand
Salary : R 58 000 – R 65 000 CTC Benefits : Provident and Pension Fund
Duties :
SHORT JOB DESCRIPTION : Responsible for analysis, investigation and resolution of underground equipment product-related field issues reported by customer, factory, or sales / dealer teams. Acts as a liaison between customers, engineering, and factory, identifying opportunities for product enhancement and development to grow brand loyalty through unique customer-factory experience.
DUTIES :
- Coordinate technical (FOF) handover of underground equipment to mining clients.
- Analyse technical issues related to products, conducting root cause analysis, to determine reasons.
- Analyse site and / or operational constraints and make recommendations to ensure uptime.
- Conduct advanced diagnostic repairs and maintenance.
- Reduce warranty costs where possible, through analysis of broader context (territory, customer, site, machine) and make recommendations on the most cost-effective means of ensuring business continuity.
- Conduct warranty investigations and give detailed feedback in writing of findings to both internal and external customers.
- Attending Customer and Dealer meetings, provides neutral objective feedback based on technical merit.
- Develop potential solutions and liaising with sales and engineering teams, determine best remedial action.
- Collaborate with Technical Training for continuous improvement.
- Advise, when requested, with technical specifications for tenders.
- Represent Underground division in the product and quality development processes.
- Provide technical support to answer product-related enquiries, product performance challenges, etc. This can be done on-site, in person or via email / telephone.
- Contribute technical documentation, including summarizing product performance, release notes for upgrades, and troubleshooting guides.
- Conduct product demonstrations and support product training for clients.
- Assist with product launches and promotional campaigns, providing technical specialist advise.
- Remain abreast of industry innovations and monitor opposition products and performance.
REQUIREMENTS :
- Must be Trade Tested Mechanical / Electrical Engineering.
- Minimum of 7 years post-qualification maintenance and repairs for underground mining equipment experience required.
- Full computer literacy in MS Word, MS Excel and MS PowerPoint.
- Customer relations experience is essential.
- Must have a valid driver’s license.
- Demonstrate aptitude for analytical problem solving by balancing the use of troubleshooting tools with a practical application of experience and creativity!
- Fluent in English as this is essential for support.
- A team player with strong customer service, communication, written and technical phone support experience.
- Ability to work hours outside of normal day shift.
- Able & willing to travel as & when necessary.
Production Support Specialist
Posted today
Job Viewed
Job Description
Direct message the job poster from Velocity Trade South Africa
Human Resources Consultant at Velocity Trade South AfricaPosition Overview
The Production Support Specialist responsible for technical support falls within the Product Department and reports directly to the Product Support Manager. This role also works closely with the Product Team, Development, Sales, Partner Services and Operations teams.
This role has primary responsibility to provide technical support on all VT systems for users (VT staff, brokers, institutional clients, admins and end-clients) according to agreed service levels. This team is the first line of support on any requests and/or incidence relating to production.
About Velocity Trade
Velocity Trade offers a dynamic and flexible work environment with great exposure to local and international markets and clients. Our team is dedicated to providing exceptional service and innovative solutions to our diverse client base, which includes both South African and global clients.
Key Responsibilities
- Respond to Clients (users) who have technical queries (first line technical support)
- Manage queries according to severity and priority effectively
- Ensure all queries are dealt with and concluded
- Monitor system notifications and alerts to ensure systems are functioning correctly
- Follow processes and escalations as required
- Maintain and administer user credentials and permissions for all VT systems
Maintain Systems for Accuracy (Setup and Configuration)
- Possess a solid understanding of the business lines and its customers (VT staff, brokers, and end-clients) and their needs within the systems
- Understand in detail system functions;
Client Onboarding
Login
Account Management
Banking
Trading
Market Data
Instrument Management
Compliance
Reporting
APIs
- Understand the VT system E2E, it’s composition and interdependencies such as instrument config, routing, mappings and FIX integrations
Perform Tasks to Maintain Systems
- Perform Instrument Management tasks requested by users, adding, editing in all relevant environments.
- Monitoring of pricing feeds; group management, route management, exception reports and updating / addressing as required
- Updating and performing checks after outages and system restarts
- Perform data management functions
- Assist with testing of new functions or updates within the system
General
- Effectively liaise with other teams within the company
- Ad hoc duties and responsibilities related to the role
- Assist various departments with investigations and reconciliations if; and when needed
- Transfer and cross-train on all aspects of the support team
- Grade 12/ Matric
- 1-3 years’ experience in a technical support role or similar support role
- Experience within global financial markets is advantageous
- Extensive knowledge with client onboarding, banking, and trading / securities
- SQL knowledge and experience
- API knowledge and experience
- Proficient in Microsoft Office (most importantly excel)
- Previous Trading System Application experience is valuable
Core Technical Skills
- Strong technical problem-solving abilities
- Must be proficient in maintaining support processes
- Excellent verbal and written communication skills in English
- Interpersonal and communication skills (written and verbal), high working capacity, strong service attitude, and excellent coordination skills
- Time management
- Attention to detail and accuracy
- Critical thinking
- Sound investigation abilities
Core Competencies
- Ability to coach, mentor and upskill team
- Strong Work Ethic
- Reliability
- Technically Minded
- Ability to manage and work well with others
- Analytical Skills
- Results Orientated
What We Offer
- Exposure to both local and international markets.
- Flexible work structure to support work-life balance.
- Opportunity to work with a talented and dedicated team across multiple jurisdictions.
- Continuous professional development and growth opportunities.
- Competitive remuneration commensurate with skills and experience.
- A genuinely unique opportunity to be part of an expanding global financial services business.
How to Apply
Interested candidates are invited to submit their resume and cover letter to with the subject line " Production Support Specialist Application – (Your Name)".
Application Deadline: 29 August 2025
Seniority level- Seniority level Entry level
- Employment type Full-time
- Job function Management and Manufacturing
Referrals increase your chances of interviewing at Velocity Trade South Africa by 2x
Sign in to set job alerts for “Production Support Specialist” roles. I want to work at Lula sometime in the future!Cape Town, Western Cape, South Africa 1 month ago
Cape Town, Western Cape, South Africa ZAR350,000.00-ZAR420,000.00 4 weeks ago
Cape Town, Western Cape, South Africa 3 months ago
City of Cape Town, Western Cape, South Africa 3 weeks ago
Cape Town, Western Cape, South Africa 1 month ago
City of Cape Town, Western Cape, South Africa 9 hours ago
Cape Town, Western Cape, South Africa 5 months ago
Cape Town, Western Cape, South Africa 6 days ago
Cape Town, Western Cape, South Africa 3 weeks ago
Cape Town, Western Cape, South Africa 1 month ago
Cape Town, Western Cape, South Africa 3 months ago
Cape Town, Western Cape, South Africa 2 months ago
Cape Town, Western Cape, South Africa 5 days ago
Cape Town, Western Cape, South Africa 3 days ago
Cape Town, Western Cape, South Africa 3 weeks ago
City of Cape Town, Western Cape, South Africa 4 days ago
Cape Town, Western Cape, South Africa 5 days ago
City of Cape Town, Western Cape, South Africa 4 hours ago
Linux Systems Engineer- MUST BE AVAILABLE IMMEDIATELY in CAPE TOWN (IN OFFICE no remote offered)Cape Town, Western Cape, South Africa 2 months ago
Cape Town, Western Cape, South Africa 2 weeks ago
Technical Lead - Cape Town - Hybrid - R120,000 CTCCity of Cape Town, Western Cape, South Africa 1 week ago
Cape Town, Western Cape, South Africa 5 months ago
City of Cape Town, Western Cape, South Africa 5 days ago
Somerset West, Western Cape, South Africa 1 month ago
Cape Town, Western Cape, South Africa 3 months ago
Cape Town, Western Cape, South Africa 3 days ago
Database Engineer – Century City - South AfricaCape Town, Western Cape, South Africa 3 days ago
City of Cape Town, Western Cape, South Africa 1 week ago
Cape Town, Western Cape, South Africa 7 months ago
Cape Town, Western Cape, South Africa 3 days ago
Cape Town, Western Cape, South Africa 9 months ago
Cape Town, Western Cape, South Africa 2 weeks ago
Cape Town, Western Cape, South Africa 2 weeks ago
Cape Town, Western Cape, South Africa 3 days ago
City of Cape Town, Western Cape, South Africa 3 weeks ago
Cape Town, Western Cape, South Africa 1 month ago
Cape Town, Western Cape, South Africa 3 months ago
We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-LjbffrBe The First To Know
About the latest It support Jobs in South Africa !
Salesforce Support Specialist
Posted today
Job Viewed
Job Description
Join to apply for the Salesforce Support Specialist role at Badger & Bird Talent
3 days ago Be among the first 25 applicants
Join to apply for the Salesforce Support Specialist role at Badger & Bird Talent
Get AI-powered advice on this job and more exclusive features.
Intermediate Salesforce Support Specialist
Location: Johannesburg (Hybrid)
- Unique Career Growth: Get the stability and ownership of an in-house role combined with the dedicated career path, mentorship, and certification support of a leading Salesforce Partner.
- Lead and Own: Become the go-to Salesforce expert for a large corporate client, taking full ownership of their platform and making a direct, visible impact.
- Continuous Development: Benefit from our investment in you with access to training, and a community of senior Salesforce experts.
- Work-Life Balance: Enjoy the flexibility of a hybrid work model, balancing remote work with collaborative in-office days in Johannesburg.
Location: Johannesburg (Hybrid)
What's In It For You?
- Unique Career Growth: Get the stability and ownership of an in-house role combined with the dedicated career path, mentorship, and certification support of a leading Salesforce Partner.
- Lead and Own: Become the go-to Salesforce expert for a large corporate client, taking full ownership of their platform and making a direct, visible impact.
- Continuous Development: Benefit from our investment in you with access to training, and a community of senior Salesforce experts.
- Work-Life Balance: Enjoy the flexibility of a hybrid work model, balancing remote work with collaborative in-office days in Johannesburg.
This isn't just another support role where you risk hitting a career ceiling. We've designed this position to give you unparalleled experience and a clear path for advancement.
If you are a Salesforce Support Specialist looking for the stability of an in-house role but craving the career growth and mentorship that only a dedicated Salesforce Partner can provide, we want to talk to you.
Our client is a leading Salesforce Partner looking for an intermediate Salesforce Support Specialist to join their team.
In this unique position, you will be fully seconded to one of their key enterprise clients (a large, established leader in the food service equipment industry) while enjoying the flexibility of a hybrid work model.
You will be the in-house go-to Salesforce expert, taking ownership of their org while our client assists with your long-term career development.
- Your Role at the End-User (The In-House Experience):
- Ownership & Impact: You will be the primary, full-time Salesforce resource for the business. You will own the platform, build deep relationships with stakeholders, and see the direct impact of your work every day.
- Deep Industry Knowledge: Become an indispensable expert by immersing yourself in the business processes and challenges of the dynamic food service industry.
- Flexibility & Collaboration: Enjoy a balanced hybrid schedule, allowing for focused remote work and valuable in-person collaboration at the client's Johannesburg office.
- Your Career with Our Client (The Partner Advantage):
- A Dedicated Career Path: While you'll be the primary expert for the client, you will never be professionally isolated. You remain an employee of the partner for a defined period of time, with a clear and defined growth path.
- Mentorship & Community: You will have direct access to an internal team of Senior Salesforce Consultants and Architects for guidance, support, and mentorship.
- Continuous Learning: You will have access to training resources and a community of Salesforce experts to ensure you are constantly upskilling and staying ahead of the curve.
As the go-to Salesforce expert, you will:
- Provide first-line support to all users, troubleshooting issues related to data, access, and functionality.
- Manage user profiles, permissions, and security settings.
- Develop and maintain custom reports and dashboards to provide key business insights.
- Automate business processes using Flow and other declarative tools.
- Ensure data integrity through data cleansing, de-duplication, and import/export tasks.
- Create and maintain documentation and provide training to new and existing users.
- A minimum of 3 years of hands-on experience in a Salesforce support or administration role.
- Salesforce Certified Administrator is non-negotiable. Additional certifications are a plus.
- Proven experience supporting Salesforce Sales Cloud. Service Cloud experience is advantageous.
- Strong proficiency in building custom reports, dashboards, and process automation using Flow.
- Excellent communication skills and the ability to explain technical concepts to non-technical users.
- A proactive, problem-solving mindset and the ability to work autonomously.
- Seniority level Mid-Senior level
- Employment type Full-time
- Job function Other
- Industries Professional Services
Referrals increase your chances of interviewing at Badger & Bird Talent by 2x
Get notified about new Support Specialist jobs in Johannesburg, Gauteng, South Africa .
Johannesburg, Gauteng, South Africa 1 week ago
Midrand, Gauteng, South Africa 2 weeks ago
Product Support Specialist (Syft Analytics)City of Johannesburg, Gauteng, South Africa 1 week ago
Johannesburg, Gauteng, South Africa 3 days ago
Johannesburg, Gauteng, South Africa 2 hours ago
Johannesburg, Gauteng, South Africa 3 days ago
Johannesburg, Gauteng, South Africa 5 days ago
Boksburg, Gauteng, South Africa 1 week ago
Midrand, Gauteng, South Africa 2 weeks ago
Springs, Gauteng, South Africa 2 weeks ago
Johannesburg, Gauteng, South Africa 2 months ago
Johannesburg, Gauteng, South Africa 2 months ago
Customer Advisory Support Specialist - InternWoodmead, Gauteng, South Africa 18 hours ago
Johannesburg, Gauteng, South Africa 1 week ago
Roodepoort, Gauteng, South Africa 1 week ago
Johannesburg, Gauteng, South Africa 3 days ago
Corporate Distribution Support Administrator (Johannesburg)Johannesburg, Gauteng, South Africa 2 hours ago
Maintenance Admin Clerk at Rhodes Food GroupJohannesburg, Gauteng, South Africa 4 days ago
Johannesburg, Gauteng, South Africa 3 days ago
Roodepoort, Gauteng, South Africa 3 days ago
Sandton, Gauteng, South Africa 5 days ago
Johannesburg, Gauteng, South Africa 3 days ago
Randfontein, Gauteng, South Africa 3 days ago
Johannesburg, Gauteng, South Africa 1 week ago
Johannesburg Metropolitan Area 6 days ago
Johannesburg, Gauteng, South Africa 3 days ago
Johannesburg, Gauteng, South Africa $600.00-$00.00 1 month ago
Johannesburg, Gauteng, South Africa 8 months ago
Branch Admin Officer | 4 Months Contract | MilparkJohannesburg, Gauteng, South Africa 6 days ago
Virtual Administrative Assistant – Cross-Functional Team SupportJohannesburg, Gauteng, South Africa $6 0.00- 800.00 1 month ago
Sandton, Gauteng, South Africa 6 days ago
We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-LjbffrCustomer Support Specialist
Posted 2 days ago
Job Viewed
Job Description
Job Title:
Customer Support Specialist (Remote South Africa-Based)
Location:
Remote, South Africa-Based
Shift-based rota covering hours between 10 am-10 pm UK time, 7 days a week
Reports To:
Customer Support Lead
Salary Range:
R25,000 R30,000
About the Role:
This is a customer-facing role supporting both end users and venue partners. The role involves responding to enquiries via live chat, email, and phone, with a focus on empathetic communication, effective troubleshooting, and efficient problem resolution. The position requires working shifts on a 7-day rota that ensures coverage during UK business hours.
Key Responsibilities:
Respond to user and venue enquiries across live chat, phone, and email
Triage support tickets, resolving issues or escalating as needed
Support venues in troubleshooting hardware and app-related issues
Use tools like Zoho Desk, Intercom, or similar platforms to manage tickets
Follow SOPs and contribute to improving internal support documentation
Collaborate with operations and tech teams to report trends and system issues
Participate in a rotating shift schedule covering 10am10pm UK time
1+ years of experience in live chat and/or phone-based customer support
Empathetic, calm under pressure, and solution-oriented
Clear and professional communication in both spoken and written English
Quick to learn new tools and tech platforms
Able to multitask and prioritise tasks efficiently
Comfortable working remotely with strong self-discipline
Stable and reliable internet connection
Supporting both B2C and B2B customers
Exposure to hardware or mobile app-based products
Familiarity with CRM or helpdesk tools like Zoho Desk or Intercom
Experience working in a UK-based or international startup
Fully remote and flexible work environment
Opportunity to grow with a fast-scaling international startup
Supportive team culture with regular feedback and performance development
Training and progression opportunities within the global CX team
#J-18808-LjbffrSourcing Support Specialist
Posted 4 days ago
Job Viewed
Job Description
Key Responsibilities:
Sourcing and Contracting
- Provide support to business in executing sourcing events
- Execute sourcing events in line with the TFG Procurement Policy
- Coordinate contract approval & utilise contract management processes
- Provide regular progress reports detailing the sourcing event details (i.e., savings, compliance etc.)
- Ensure governance framework is adhered to
- Ensure cost savings are approved and auditable
- Contract administration e.g., capturing metadata for new contracts and uploading supporting documentation
- Ensure contracts, procurement bids, modifications, and all relevant documentation are kept in the digital repository
- Support the contract renewal cycle
- Provide second-line support for Requisition / Purchase Order / Goods Receipt / Invoice / Credit Note processes
- Develop and maintain relationships with key stakeholders
- Analyse queries / complaints to understand sourcing problems, gather appropriate information, establish root cause, and propose solution options
- Analyse relevant data to identify trends, insights, and opportunities
- Conduct industry and supply market analysis
- Conduct spend analysis to inform current spend profile
- Actively identify, investigate, and propose innovative approaches for improvement
- Identify and mitigate / manage risks in sourcing events
- Ensure sourcing processes and practices align with Procurement Policy and all governance requirements
- Contribute towards the achievement of team, category, departmental and organisational objectives
- Take responsibility for personal learning and growth objectives
- Matric & Business-related qualification
- CIPS Qualification would be advantageous
- 2 years + experience in a similar role
- Excellent negotiation skills
- Critical thinking
- Persuading and influencing skills
- Multi-level relationship management
- Excellent problem-solving skills
- Strong communication skills, both verbally and written
- Strong organisational skills
- Ability to multitask and attention to detail
- Ability to deal with stress
- Effectively works with others to achieve shared goals
- Recognises, respects, and appreciates the diverse values, beliefs, and perspectives of others
- Effectively adjusts their behaviour, approach, and decision-making based on the situation
- Develops plans and prioritises initiatives that align to the organisational goals and objectives
- Assesses and improves the efficiency, effectiveness, and quality of various work processes
- Interprets and simplifies complex and contradictory information when resolving organisational problems
- Takes accountability and ensures others are held to account on agreed upon performance targets
- Sets ambitious goals and takes focused action to achieve desired outcomes to deliver measurable results
ABOUT US
Who we are is because of our people. They are our greatest asset. TFG is an internationally diversified retail portfolio of 34 speciality lifestyle and apparel brands that Inspire our Customers to live their Best Lives and are woven into the lives of millions. Our vision is to create the most remarkable omnichannel experiences for our customers. TFG is more than a workplace, it's a launchpad for your growth. Join us and explore endless growth opportunities across our diverse brands. We're a purpose-led business, and on this team, you'll share the pride of making an impact across a whole industry.
We're the designers, the makers, the shakers and the teams behind the scenes.
Are you with us?
ABOUT THE TEAM
The procurement team source non-merchandise goods for TFG all under one umbrella, ensuring group efficiency and best standards in quality and supplier negotiation. The team is responsible for the procurement of multiple categories within TFG.
- Textiles, Clothing, Leather & Fashion
- Wholesale & Retail Trade