What Jobs are available for Dimension Data in South Africa?

Applications are invited for the
Network Solutions Engineer
position to be based in the Western Cape. (Cape Winelands / Northern Suburbs)

This person will report to the
Head of VAS.
Purpose Of The Role
The Network Solutions Engineer will be responsible for designing, implementing, and supporting advanced network solutions for our high-end and enterprise clients and will have a deep understanding of both wireless and fibre technologies, internal network architecture, and vendor-specific platforms such as Mikrotik, Unifi, Cambium, and Huawei.

Key Performance Areas would include, but are not limited to:

• Lead the design and deployment of complex network solutions for Herotel Business customers.
• Conduct on-site assessments and develop customized end-to-end network architectures based on client needs.
• Design and configure networks from scratch, ensuring scalability, performance, and security.
• Troubleshoot and resolve technical issues across internal LANs, WANs, fibre, and wireless infrastructure.
• Provide high-level technical support and consulting to the sales and service teams.
• Create detailed documentation including network diagrams, configurations, and proposals.
• Stay current with emerging technologies and provide strategic input on potential upgrades and integrations.
• Serve as the technical point of contact during project scoping, implementation, and post-installation support.
• Identify and Develop new business opportunities by sourcing potential clients and proposing tailored network solutions.

Key Outputs

• Successfully designed and implemented tailored network solutions for enterprise and hospitality clients, including full documentation and diagrams.
• Number of complex network projects delivered on time and within budget, meeting client performance and security requirements.
• High satisfaction scores from VIP clients and contribution to long-term retention through expert technical service and proactive support.
• Resolution of network issues within SLA timeframes, with root cause analysis and preventative solutions documented.
• Successful integration of Mikrotik, Unifi, Cambium, and Huawei products into client networks, including firmware upgrades and optimization.
• Quality of technical input and collaboration with sales and support teams to enable accurate scoping, quoting, and solution alignment.
• Development of technical documentation, guides, or internal training to upskill junior technicians or support staff.
• Adherence to security standards, network design best practices, and internal quality benchmarks.
• Actively identify potential new high-value clients through site visits, networking, and consultations.
• Propose tailored network solutions to prospective clients, contributing to business growth and new project acquisitions.

Work Experience
The successful candidate must have the following experience/skills:

• 3+ years VOIP experience. (Porta 1, Bicom, Yealink, Samsung, Quitum) etc.
• 5+ years networking experience. (Mikrotik, TP link, ZTE, Huawei, Cisco, Juniper) etc.
• 5+ years access point experience. (Unifi, Reyee, Huawei) etc.
• Proven ability to manage complex networking projects from concept to deployment.
• Networking Engineering WAN, LAN, Network Topologies, Routing, Switching and Firewall Security Environments.

Competencies And Skills

• Excellent problem-solving skills and ability to work independently in high-pressure environments.
• Self-disciplined, motivated and organized.
• Effective planning skills.
• Leadership skills.
• Exhibits strong attention to detail and organisational skills.

Qualifications

• Degree or Diploma in Information Technology.
• A+ & N+ is required.
• MTCNA/MTCRE is required.
• The following network certifications will be advantageous:
• MCSE/MCITP
• CCNA/CWNP
• UBWS/UBWA

If interested and meet all requirements, please submit your CV with contactable references and copies of related qualifications.

Please Note

• Preference will be given to Previously Disadvantaged Individual candidates, in line with Herotel's Employment Equity Plan.
• Submission of your CV provides Herotel with your express consent for us to process your personal information contained therein, for purposes of processing your application.
• Please refer to our Privacy Policy on our website for further information on how we process personal information.
• If you do not hear from us within 4 weeks, please deem your application as unsuccessful.

Responsible for all network systems from needs-analysis, through solutions architecture, implementation, and management.

Key responsibilities:

• Responsible for all network systems from needs-analysis, through solutions architecture, implementation, and management.
• Leading the team in the role of team leader to ensure the individual team members are aligned to each other, and that the team is aligned to both the business strategy and internal and external customers / suppliers.
• Managing team objectives and MOS.

Key Outputs:

Systems Solutions outputs

• Create a network operations and systems plan that covers the immediate and medium-term needs.
• Design network systems that deliver effective operational benefit with a direct impact on cost and/or time saving.

Team Lead outputs

• Putting in place and managing the weekly MOS and operational meeting structure for the team.
• Align individual member's plans and designs to the plan by approving those plans.

Management duties

• Define and track the key objectives and goals for the team including basic budget.
• Create and present periodic reporting on the team's performance.

Minimum 2 years' experience in:

• managing multiple projects in a network operations environment.
• building advanced reports using Microsoft Excel, Smart sheets, and Python.

• leading a cross functional team, guiding them on Planning, organizing, activating, and monitoring cycles.

• Network Engineering and Network Radio frequency experience.

• Skilled in navigating complex situations and scenarios of a technical nature with a business impact.
• Thorough understanding of Networks, systems and how to effectively use it to deliver optimal solutions.
• Thorough understanding of Networks and Network design principles.
• Cross Functional network skills, routing, switching, scripting, and basic development.
• Proven record of accomplishment of network equipment and infrastructure research and implementation.
• A good blend between technology and soft skills.
• Analytical thinking and acumen for problem solving complex challenges.
• Ability to transfer skills and knowledge to others.
• Ability to put information gathered into an executable action plan.

Education Requirements

• Bachelor's degree in computer science, Information Technology, or a related field.

• Certifications and courses, as listed below, are highly desirable:

• Equipment vendor specific qualifications

• Project management qualification
• Leadership development course