1,230 Training jobs in South Africa

Manager - Training/Learning and Development

Durban, KwaZulu Natal ABC Worldwide

Posted 11 days ago

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Job Description

Overview

Job Title: Manager - Learning & Development
Location: Durban, South Africa (On-site)
Working Hours: Primarily South African business hours, with flexibility to work US hours when required.

About the Role

We are seeking a dynamic and experienced Learning & Development Manager to lead, design, and deliver our L&D programmes. This role will oversee the full training lifecycle—from needs analysis and content creation to facilitation and evaluation—ensuring our employees are equipped with the skills to excel. The successful candidate will work on-site in Durban and play a strategic role in shaping our organisational learning culture.

Key Responsibilities
  • Lead the Learning & Development function, aligning training initiatives with business objectives.
  • Design, develop, and implement leadership development programmes.
  • Oversee the Learning Management System (LMS) and instructional design processes.
  • Facilitate engaging training sessions for various levels of the organisation.
  • Partner with stakeholders to identify skills gaps and recommend tailored solutions.
  • Manage the evaluation of training programmes to ensure effectiveness and continuous improvement.
  • Lead and mentor the L&D team, fostering innovation and professional growth.
Candidate Requirements
  • Proven experience in Leadership Development .
  • Proficiency in Learning Management Systems and Instructional Design .
  • Strong skills in Training Facilitation and Instructional Delivery .
  • Exceptional communication, presentation, and interpersonal skills.
  • Minimum of 2 years in a management or Head of Department role within L&D.
  • Ability to work on-site in Durban .

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Manager - Training/Learning and Development

Durban, KwaZulu Natal ABC Worldwide

Posted 19 days ago

Job Viewed

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Job Description

Job Title: Manager - Learning & Development
Location: Durban, South Africa (On-site)
Working Hours: Primarily South African business hours, with flexibility to work US hours when required.

About the Role
We are seeking a dynamic and experienced Learning & Development Manager to lead, design, and deliver our L&D programmes. This role will oversee the full training lifecycle—from needs analysis and content creation to facilitation and evaluation—ensuring our employees are equipped with the skills to excel. The successful candidate will work on-site in Durban and play a strategic role in shaping our organisational learning culture.

Key Responsibilities

  • Lead the Learning & Development function, aligning training initiatives with business objectives.
  • Design, develop, and implement leadership development programmes.
  • Oversee the Learning Management System (LMS) and instructional design processes.
  • Facilitate engaging training sessions for various levels of the organisation.
  • Partner with stakeholders to identify skills gaps and recommend tailored solutions.
  • Manage the evaluation of training programmes to ensure effectiveness and continuous improvement.
  • Lead and mentor the L&D team, fostering innovation and professional growth.

Candidate Requirements

  • Proven experience in Leadership Development .
  • Proficiency in Learning Management Systems and Instructional Design .
  • Strong skills in Training Facilitation and Instructional Delivery .
  • Exceptional communication, presentation, and interpersonal skills.
  • Minimum of 2 years in a management or Head of Department role within L&D.
  • Ability to work on-site in Durban .
This advertiser has chosen not to accept applicants from your region.

Manager - training/learning and development

Durban, KwaZulu Natal ABC Worldwide

Posted today

Job Viewed

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Job Description

permanent
Overview Job Title: Manager - Learning & Development Location: Durban, South Africa (On-site)Working Hours: Primarily South African business hours, with flexibility to work US hours when required. About the Role We are seeking a dynamic and experienced Learning & Development Manager to lead, design, and deliver our L&D programmes. This role will oversee the full training lifecycle—from needs analysis and content creation to facilitation and evaluation—ensuring our employees are equipped with the skills to excel. The successful candidate will work on-site in Durban and play a strategic role in shaping our organisational learning culture. Key Responsibilities Lead the Learning & Development function, aligning training initiatives with business objectives. Design, develop, and implement leadership development programmes. Oversee the Learning Management System (LMS) and instructional design processes. Facilitate engaging training sessions for various levels of the organisation. Partner with stakeholders to identify skills gaps and recommend tailored solutions. Manage the evaluation of training programmes to ensure effectiveness and continuous improvement. Lead and mentor the L&D team, fostering innovation and professional growth. Candidate Requirements Proven experience in Leadership Development . Proficiency in Learning Management Systems and Instructional Design . Strong skills in Training Facilitation and Instructional Delivery . Exceptional communication, presentation, and interpersonal skills. Minimum of 2 years in a management or Head of Department role within L&D. Ability to work on-site in Durban . #J-18808-Ljbffr
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Training Specialist

Boksburg, Gauteng Pepkor Lifestyle

Posted 6 days ago

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Job Description

Overview

The Training Specialist is responsible for designing, coordinating, and delivering training programs that enhance employee performance in warehousing and courier operations. This role ensures that employees are equipped with the necessary knowledge, technical skills, compliance awareness, and customer service standards to perform effectively, safely, and in line with company objectives.

Responsibilities
  • Training Needs Analysis
    • Conduct training needs assessments in collaboration with line managers and operations supervisors.
    • Identify skills gaps in warehouse processes, courier operations, and compliance requirements.
    • Recommend training solutions aligned to business priorities.
  • Training Design & Delivery
    • Develop and update training materials, manuals, and SOPs specific to warehouse management, courier processes, safety, and customer service.
    • Deliver induction programs for new employees and refresher training for existing staff.
    • Implement blended learning solutions (classroom, e-learning, on-the-job training).
    • Facilitate training on operational systems (e.g., WMS, parcel tracking, route optimization software).
  • Compliance & Safety
    • Train staff on occupational health and safety, compliance with transport legislation, systems training and company policies.
    • Ensure training records meet audit and legal requirements.
    • Support ISO and other compliance training initiatives.
  • Performance & Evaluation
    • Monitor and evaluate training effectiveness through assessments, performance metrics, and employee feedback.
    • Report on training outcomes and recommend continuous improvements.
    • Maintain accurate training records and submit reports to management.
  • Stakeholder Engagement
    • Partner with Operations Managers, Supervisors, and HR to align training initiatives with operational needs.
    • Provide coaching and support to team leaders in driving employee development.
    • Liaise with external training providers when necessary.
Qualifications & Skills
  • Strong knowledge of warehouse and courier processes.
  • Excellent facilitation, presentation, and communication skills.
  • Ability to design and deliver engaging training programs.
  • Strong understanding of compliance, safety, and operational standards.
  • Proficiency in MS Office, Learning Management Systems (LMS), and training reporting tools.
  • Analytical skills to measure training impact and ROI.
  • Ability to work under pressure and manage multiple training schedules.
Employment Details
  • Seniority level: Mid-Senior level
  • Employment type: Full-time
  • Job function: Human Resources, Distribution, and Training
  • Industries: Retail, Human Resources Services, and Warehousing and Storage

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Training Specialist

Johannesburg, Gauteng Komatsu America Corp.

Posted 19 days ago

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Job Description

Job Location (Short): Johannesburg, ZAF,

Requisition ID: 33633

Onsite or Remote: Onsite Position

The Company

Komatsu is an indispensable partner to the construction, mining, forestry, forklift, and industrial machinery markets, maximizing value for customers through innovative solutions. With a diverse line of products supported by our advanced IoT technologies, regional distribution channels, and a global service network, we tap into the power of data and technology to enhance safety and productivity while optimizing performance. Komatsu supports a myriad of markets, including housing, infrastructure, water, pipeline, minerals, automobile, aerospace, electronics, and medical, through its many brands and subsidiaries, including Joy, P&H, Montabert, Modular Mining Systems, Hensley Industries, NTC, and Gigaphoton.

Job Purpose

Delivering high-quality training services at an exemplary standard is our goal. You will train customers and employees in using Modular Mining products through audio/visuals, in-seat, classroom, and hands-on training methods to improve system usage and customer value. Develop and conduct training on MMS products, conduct UATs, advise/assist customers on the use of IntelliMine applications, troubleshoot and test applications. Design and deliver training packages to enable the use of and enhance Modular supplied products. Ensure training packages are competency-based and assessed with various tools to ensure competency is achieved.

Travel Requirements

Ability to frequently travel, involving upwards of 75% of your time.

Job Duties and Responsibilities

System Troubleshooting
Problem solve IntelliMine application errors by applying troubleshooting techniques to verify user system functionality.

Training Support
Enhance customer competencies by providing training and support to develop client skills that enable optimal product usage, generating profitable revenues for MMSA.
Assist sales staff in generating training quotes and proposals.

Customer Support
Provide high-quality professional training support for customers across all Modular products, developing procedures and standards for customer sites.

Technical Support
Provide operational guidance during deployment of new systems and products, establishing best practice training standards and procedures.

Training Delivery
Develop training modules, documentation, audiovisual, and other tools to enable professional training delivery and generate revenue.

Safety
Adhere to safe working practices both on-site and in the office, report safety incidents or unsafe practices, assess risks, and report/remedy unsafe conditions.

Training
Mentor and develop junior trainers, provide feedback, and offer training and guidance within the office on Modular products.

Required Skills

Relevant tertiary degree.
3 years’ experience in training on Modular products and services.
3 years’ experience in developing and delivering training packages.
3 years’ experience in mining operations.
Second language an advantage.
Previous truck dispatching experience with Modular products or similar is highly desirable.

Desired Skills

Workplace Culture and Values:

Our company is committed to fostering a meritocratic culture where all employees are empowered to excel, grow, and contribute to our collective success. We embed core values and behaviors into our work environment:

  • Failing Forward Fast: We encourage quick decision-making, learning from mistakes, and applying lessons to future initiatives. We view setbacks as growth opportunities.
  • Coaching Culture: We set mutual goals, provide honest feedback, and support continuous development and strong team collaboration.
  • Pioneering Spirit: We seek innovation, embrace new ideas, and push boundaries to stay industry leaders.
  • Proactive Urgency: We take ownership, seek opportunities, address issues proactively, respect deadlines, and deliver impactful results efficiently.

This culture promotes a dynamic, supportive, and innovative work environment where individual contributions drive collective success.

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Training Specialist

Johannesburg, Gauteng Komatsu

Posted 24 days ago

Job Viewed

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Job Description

Overview

Training Specialist 8/8/25 Johannesburg, ZAF, 33633 Onsite Position

Company Komatsu is an indispensable partner to the construction, mining, forestry, forklift, and industrial machinery markets, maximizing value for customers through innovative solutions. With a diverse line of products supported by our advanced IoT technologies, regional distribution channels, and a global service network, we tap into the power of data and technology to enhance safety and productivity while optimizing performance. Komatsu supports a myriad of markets, including housing, infrastructure, water, pipeline, minerals, automobile, aerospace, electronics and medical, through its many brands and subsidiaries, including Joy, P&H, Montabert, Modular Mining Systems, Hensley Industries, NTC, and Gigaphoton.

Job Purpose

Delivering high quality training services at an exemplary standard is our goal. You will train customers and employees in using Modular Mining products by using audio/visuals, in-seat, classroom and hands-on training methods to improve system usage and improve customer value. Develop and conduct training on MMS products, conduct UATs, advise/assist customers on the use of IntelliMine applications, trouble-shoot and test applications. Design and deliver training packages to enable use of and enhance Modular supplied products. Ensure training packages are competency based and are assessed with a variety of tools to ensure competency is achieved.

Travel Requirements

Ability to frequently travel throughout involving upwards of 75% of your time.

Job Duties and Responsibilities
  • System Troubleshooting – Problem solve IntelliMine application errors, applying troubleshooting techniques to verify user system functionality.
  • Training Support – Enhance customer competencies by providing training and support to develop client skills that enable optimal product usage and generate profitable revenues for MMSA. Provides assistance to Sales staff in the generation of training quotes and proposals.
  • Customer Support – Provide high quality professional training support for customers across all Modular products, developing procedures and standards for customer sites.
  • Technical Support – Provide dispatch operational direction to internal and external customers during deployment of new systems and products by providing best practice training standards and procedures.
  • Training Delivery – Develop training modules by creating documentation, audio visual and other tools to enable the delivery of professional training to generate profitable MMSA revenue.
  • Safety – Adheres to safe working practices on-site and in the office, considers safety of self and others, reports safety incidences or unsafe practices, assesses risks and reports/remedies unsafe conditions.
  • Training – Mentoring; assists in the development of more junior trainers, provides feedback on performance, and provides training and guidance to others within the office on the functionality of Modular products.
Required Skills
  • Relevant tertiary degree
  • 3 years’ experience in training on Modular products and services
  • 3 years’ experience in the development and delivery of training packages
  • 3 years’ experience in mining operations
  • Second language is an advantage
  • Previous truck dispatching experience highly desirable with Modular product or similar
Desired Skills

Workplace Culture and Values – Our company is committed to fostering a meritocratic culture where all employees are empowered to excel, grow, and contribute to our collective success. We embed the following core values and behaviours into our everyday work environment:

  • Failing Forward Fast: We encourage making decisions quickly, learning from mistakes, and applying those lessons to future initiatives. We see setbacks as opportunities for growth and innovation.
  • Coaching Culture: We believe in setting mutual goals and priorities, providing honest and constructive feedback regularly. This approach supports continuous development and strong team collaboration.
  • Pioneering Spirit: We seek out opportunities for innovation and are not afraid to push boundaries. We embrace new ideas and strategies to overcome challenges and stay ahead in the industry.
  • Proactive Urgency: We take ownership of our responsibilities, actively seeking opportunities and addressing issues proactively. We respect deadlines and time commitments, ensuring we deliver impactful results efficiently.

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Training Specialist

R120000 - R180000 Y DOTACTIV

Posted today

Job Viewed

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Job Description

As a Training Specialist at DotActiv, you will play an integral role in knowledge assimilation, documentation and distribution. Put plainly you will be responsible for making sure that the right knowledge is transferred to the right people at the right time and in the right format. You will also play a key role in shaping the "learning organisation" culture of DotActiv. You will report to the Training Manager and play an integral part in the overall HR Department within the business.

Who is DotActiv?

At DotActiv, we pride ourselves on providing the global retail market with high-quality category management software and advisory services that improve the in-store shopping experience for everyone. Our deeply integrated all-in-one category management software reduces the complexity of the interdependent nature of data-driven clustering, assortment, floor and shelf planning. Meanwhile, our talented people and highly refined processes enable us to deliver stress-free speed to impact with unrivalled convenience and efficiency. With DotActiv, you get integrated all-in-one software that empowers you with unrivalled support, regular updates and proactive monthly guidance from our customer success team. Want to learn more about DotActiv?

Purpose:

Internal: Ensure that staff have high levels of knowledge regarding our products, services, consulting, processes, policies and critical thinking. This is to ensure that they are equipped to market, sell, deliver, support and think critically about our products, services and consulting as the case may be. Importantly, internal knowledge needs to be captured in various forms of engaging content.

External: Ensure that customers have the required levels of knowledge regarding our products, services and consulting to maximise the value potential of their DotActiv purchases. Software customers require a different kind of learning when compared to services customers.

Culture: To play an integral role in changing the culture to a "learning organisation". Staff must not rely purely on learning interventions but must also take it upon themselves to proactively go out and consume content that is available, think critically about it and challenge / stress test our core theory and principles.

Platforms and Format:

The format knowledge transfer will take place remotely using a continuously evolving set of online tools. The reason for not going with classroom learning is not because that is not an engaging way to learn but rather because DotActiv's staff are located in over 12 locations across South Africa and users are located in over 90 countries. Therefore online learning offers the most efficient and logical method. The current set of salient tools which will be your responsibility to "champion" are summarised below:

1. - this is an online community with learning at it's core. It includes selfservice courses, discussion forums, newsfeed and member connection features. Anyone can register for free including staff, customers, partners and prospects.

2. - this is an online knowledgebase where staff, customers, partners and prospects can search for quick answers to specific questions about our products and services.

3. - this is an internally focused knowledgebase where only staff can search for quick answers to specific questions about our policies, standpoints, processes and any other subject matter which will help them succeed in their job. It also contains internal focussed self-service courses.

4. Video Conferencing - the toolset above will not always have the appropriate content for every scenario therefore there is a place for customised live one-on-one learning interventions. This learning will almost always take place via video conferencing tools such as Google Meet, Skype, Zoom or similar.

Specific Duties:

It is important to note that DotActiv is currently experiencing rapid change due to growth and geographic expansion, therefore, this list of duties is not exhaustive and is also subject to reasonable function related changes as may be required:

  • Align training focus areas with the company strategy.
  • Identify gaps in our training courses.
  • Develop engaging training content (written, video, tests etc).
  • Analyse engagement data and plan content additional / updated content accordingly.
  • Maintain DotActiv Academy and Insiderbase user database as needed.
  • Maintain and update DotActiv Academy, Powerbase and Insiderbase.
  • Assist Training Manager with personal development plans for all staff.
  • Track, manage and encourage external user learning.
  • Conduct live one-on-one training via video conferencing when needed.
  • Support the IT team by communicating updated or new features through informative content.
  • Support the Operations team by understanding training roadblocks and providing solutions accordingly.
  • Facilitate new staff onboarding.
  • Assist HR with recruitment.
  • Conduct Software testing when there are updates and new releases.

Requirements

  • Passion for sharing knowledge and helping others succeed with online learning models.
  • A relevant degree: Postgraduate commerce degree / Masters in Education / Masters in consumer sciences / Other relevant degrees*
  • Excellent verbal and written communication skills.

Benefits

We are looking to pay a starting monthly salary of R12 000 to R15 000 for this role.

  • Experience within the role is rewarded in an objective manner as detailed by our Job grading (this can be explained during the interview process).
  • Qualifications and experience will determine the final starting salary.
  • The company aims to pay a 13th cheque (bonus) at the end of each year however this is based on individual and company performance. Minimum requirements apply including a minimum 1-year tenure and a positive track record.
This advertiser has chosen not to accept applicants from your region.
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Training Specialist

R900000 - R1200000 Y Discovery Limited

Posted today

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Job Description

About Discovery
Discovery's core purpose is to make people healthier and to enhance and protect their lives. We seek out and invest in exceptional individuals who understand and support our core purpose, and whose own values align with those of Discovery. Our fast-paced and dynamic environment enables smart, self-driven people to be their best. As global thought leaders, Discovery is passionate about innovating in order to not only achieve financial success, but to ignite positive and meaningful change within our society.

Job Purpose
Responsible to transfer the correct product, processing, legislative, behavioral and systems knowledge to staff, ensuring they are adequately prepared to function in the various Discovery Commissions positions. Accountable for the creation, design, and development of training content and e-learning course's using the various Software programs available.

Key Outputs May Include But Are Not Limited To

  • Facilitation of training interventions and training-related projects that arise within the Commissions team.
  • Manage the yearly training plan to ensure all deliveries are met in the required timeframe and adhoc updates are regularly added.
  • To assist with identifying leadership and staff development needs and facilitate sessions accordingly aligned to the business strategy.
  • Design, develop and report on on-line courses on relevant Software and Systems as per needs analysis.
  • Assessment development: develop both written and online assessments i.e., monthly incentive assessments and Induction assessments ensuring quality assurance is done prior to go-live.
  • Capture training stats monthly to ensure compliance with Skills Development requirements and compile learning stats and reports.
  • Develop and update learning material and information, ensuring Pinpoint and all content platforms are maintained and updated.
  • Manage the full function of Business Unit induction training monthly from design and development to ensuring staff are competent and meeting is objectives.
  • Deliver adhoc training requests and assist with other adhoc training admin functions.
  • To ensure that all Training admin pre and post training sessions are compiled and reported on and saved for record keeping.

Job / Role Requirements

  • Matric
  • Relevant tertiary qualification
  • Advanced MS Office Skills
  • E-learning software development Knowledge/Certification
  • 3- 4 years' experience in a Training consultant role at a senior level

EMPLOYMENT EQUITY

The Company's approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.

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Training Specialist

Centurion, Gauteng R120000 - R180000 Y DotActiv

Posted today

Job Viewed

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Job Description

As a Training Specialist at DotActiv, you will play an integral role in knowledge assimilation, documentation and distribution. Put plainly you will be responsible for making sure that the right knowledge is transferred to the right people at the right time and in the right format. You will also play a key role in shaping the "learning organisation" culture of DotActiv. You will report to the Training Manager and play an integral part in the overall HR Department within the business.

Who is DotActiv?

At DotActiv, we pride ourselves on providing the global retail market with high-quality category management software and advisory services that improve the in-store shopping experience for everyone. Our deeply integrated all-in-one category management software reduces the complexity of the interdependent nature of data-driven clustering, assortment, floor and shelf planning. Meanwhile, our talented people and highly refined processes enable us to deliver stress-free speed to impact with unrivalled convenience and efficiency. With DotActiv, you get integrated all-in-one software that empowers you with unrivalled support, regular updates and proactive monthly guidance from our customer success team. Want to learn more about DotActiv?

Purpose:

Internal: Ensure that staff have high levels of knowledge regarding our products, services, consulting, processes, policies and critical thinking. This is to ensure that they are equipped to market, sell, deliver, support and think critically about our products, services and consulting as the case may be. Importantly, internal knowledge needs to be captured in various forms of engaging content.

External: Ensure that customers have the required levels of knowledge regarding our products, services and consulting to maximise the value potential of their DotActiv purchases. Software customers require a different kind of learning when compared to services customers.

Culture: To play an integral role in changing the culture to a "learning organisation". Staff must not rely purely on learning interventions but must also take it upon themselves to proactively go out and consume content that is available, think critically about it and challenge / stress test our core theory and principles.

Platforms and Format:

The format knowledge transfer will take place remotely using a continuously evolving set of online tools. The reason for not going with classroom learning is not because that is not an engaging way to learn but rather because DotActiv's staff are located in over 12 locations across South Africa and users are located in over 90 countries. Therefore online learning offers the most efficient and logical method. The current set of salient tools which will be your responsibility to "champion" are summarised below:

1. - this is an online community with learning at it's core. It includes selfservice courses, discussion forums, newsfeed and member connection features. Anyone can register for free including staff, customers, partners and prospects.

2. - this is an online knowledgebase where staff, customers, partners and prospects can search for quick answers to specific questions about our products and services.

3. - this is an internally focused knowledgebase where only staff can search for quick answers to specific questions about our policies, standpoints, processes and any other subject matter which will help them succeed in their job. It also contains internal focussed self-service courses.

4. Video Conferencing - the toolset above will not always have the appropriate content for every scenario therefore there is a place for customised live one-on-one learning interventions. This learning will almost always take place via video conferencing tools such as Google Meet, Skype, Zoom or similar.

Specific Duties:

It is important to note that DotActiv is currently experiencing rapid change due to growth and geographic expansion, therefore, this list of duties is not exhaustive and is also subject to reasonable function related changes as may be required:


• Align training focus areas with the company strategy.

• Identify gaps in our training courses.

• Develop engaging training content (written, video, tests etc).

• Analyse engagement data and plan content additional / updated content accordingly.

• Maintain DotActiv Academy and Insiderbase user database as needed.

• Maintain and update DotActiv Academy, Powerbase and Insiderbase.

• Assist Training Manager with personal development plans for all staff.

• Track, manage and encourage external user learning.

• Conduct live one-on-one training via video conferencing when needed.

• Support the IT team by communicating updated or new features through informative content.

• Support the Operations team by understanding training roadblocks and providing solutions accordingly.

• Facilitate new staff onboarding.

• Assist HR with recruitment.

• Conduct Software testing when there are updates and new releases.

Requirements


• Passion for sharing knowledge and helping others succeed with online learning models.


• A relevant degree: Postgraduate commerce degree / Masters in Education / Masters in consumer sciences / Other relevant degrees*


• Excellent verbal and written communication skills.

Benefits

We are looking to pay a starting monthly salary of R12 000 to R15 000 for this role.


• Experience within the role is rewarded in an objective manner as detailed by our Job grading (this can be explained during the interview process).


• Qualifications and experience will determine the final starting salary.


• The company aims to pay a 13th cheque (bonus) at the end of each year however this is based on individual and company performance. Minimum requirements apply including a minimum 1-year tenure and a positive track record.

This advertiser has chosen not to accept applicants from your region.

Training Specialist

Centurion, Gauteng R144000 - R180000 Y DOTACTIV

Posted today

Job Viewed

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Job Description

As a Training Specialist at DotActiv, you will play an integral role in knowledge assimilation, documentation and distribution. Put plainly you will be responsible for making sure that the right knowledge is transferred to the right people at the right time and in the right format. You will also play a key role in shaping the "learning organisation" culture of DotActiv. You will report to the Training Manager and play an integral part in the overall HR Department within the business.

Who is DotActiv?

At DotActiv, we pride ourselves on providing the global retail market with high-quality category management software and advisory services that improve the in-store shopping experience for everyone. Our deeply integrated all-in-one category management software reduces the complexity of the interdependent nature of data-driven clustering, assortment, floor and shelf planning. Meanwhile, our talented people and highly refined processes enable us to deliver stress-free speed to impact with unrivalled convenience and efficiency. With DotActiv, you get integrated all-in-one software that empowers you with unrivalled support, regular updates and proactive monthly guidance from our customer success team. Want to learn more about DotActiv?

Purpose:

Internal: Ensure that staff have high levels of knowledge regarding our products, services, consulting, processes, policies and critical thinking. This is to ensure that they are equipped to market, sell, deliver, support and think critically about our products, services and consulting as the case may be. Importantly, internal knowledge needs to be captured in various forms of engaging content.

External: Ensure that customers have the required levels of knowledge regarding our products, services and consulting to maximise the value potential of their DotActiv purchases. Software customers require a different kind of learning when compared to services customers.

Culture: To play an integral role in changing the culture to a "learning organisation". Staff must not rely purely on learning interventions but must also take it upon themselves to proactively go out and consume content that is available, think critically about it and challenge / stress test our core theory and principles.

Platforms and Format:

The format knowledge transfer will take place remotely using a continuously evolving set of online tools. The reason for not going with classroom learning is not because that is not an engaging way to learn but rather because DotActiv's staff are located in over 12 locations across South Africa and users are located in over 90 countries. Therefore online learning offers the most efficient and logical method. The current set of salient tools which will be your responsibility to "champion" are summarised below:

1. - this is an online community with learning at it's core. It includes selfservice courses, discussion forums, newsfeed and member connection features. Anyone can register for free including staff, customers, partners and prospects.

2. - this is an online knowledgebase where staff, customers, partners and prospects can search for quick answers to specific questions about our products and services.

3. - this is an internally focused knowledgebase where only staff can search for quick answers to specific questions about our policies, standpoints, processes and any other subject matter which will help them succeed in their job. It also contains internal focussed self-service courses.

4. Video Conferencing - the toolset above will not always have the appropriate content for every scenario therefore there is a place for customised live one-on-one learning interventions. This learning will almost always take place via video conferencing tools such as Google Meet, Skype, Zoom or similar.

Specific Duties:

It is important to note that DotActiv is currently experiencing rapid change due to growth and geographic expansion, therefore, this list of duties is not exhaustive and is also subject to reasonable function related changes as may be required:

  • Align training focus areas with the company strategy.
  • Identify gaps in our training courses.
  • Develop engaging training content (written, video, tests etc).
  • Analyse engagement data and plan content additional / updated content accordingly.
  • Maintain DotActiv Academy and Insiderbase user database as needed.
  • Maintain and update DotActiv Academy, Powerbase and Insiderbase.
  • Assist Training Manager with personal development plans for all staff.
  • Track, manage and encourage external user learning.
  • Conduct live one-on-one training via video conferencing when needed.
  • Support the IT team by communicating updated or new features through informative content.
  • Support the Operations team by understanding training roadblocks and providing solutions accordingly.
  • Facilitate new staff onboarding.
  • Assist HR with recruitment.
  • Conduct Software testing when there are updates and new releases.

Requirements

  • Passion for sharing knowledge and helping others succeed with online learning models.
  • A relevant degree: Postgraduate commerce degree / Masters in Education / Masters in consumer sciences / Other relevant degrees*
  • Excellent verbal and written communication skills.

Benefits

We are looking to pay a starting monthly salary of R12 000 to R15 000 for this role.

  • Experience within the role is rewarded in an objective manner as detailed by our Job grading (this can be explained during the interview process).
  • Qualifications and experience will determine the final starting salary.
  • The company aims to pay a 13th cheque (bonus) at the end of each year however this is based on individual and company performance. Minimum requirements apply including a minimum 1-year tenure and a positive track record.
This advertiser has chosen not to accept applicants from your region.
 

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  11. local_florist Beauty & Wellness
  12. restaurant Catering
  13. volunteer_activism Charity & Voluntary
  14. science Chemical Engineering
  15. child_friendly Childcare
  16. foundation Civil Engineering
  17. clean_hands Cleaning & Sanitation
  18. diversity_3 Community & Social Care
  19. construction Construction
  20. brush Creative & Digital
  21. currency_bitcoin Crypto & Blockchain
  22. support_agent Customer Service & Helpdesk
  23. medical_services Dental
  24. medical_services Driving & Transport
  25. medical_services E Commerce & Social Media
  26. school Education & Teaching
  27. electrical_services Electrical Engineering
  28. bolt Energy
  29. local_mall Fmcg
  30. gavel Government & Non Profit
  31. emoji_events Graduate
  32. health_and_safety Healthcare
  33. beach_access Hospitality & Tourism
  34. groups Human Resources
  35. precision_manufacturing Industrial Engineering
  36. security Information Security
  37. handyman Installation & Maintenance
  38. policy Insurance
  39. code IT & Software
  40. gavel Legal
  41. sports_soccer Leisure & Sports
  42. inventory_2 Logistics & Warehousing
  43. supervisor_account Management
  44. supervisor_account Management Consultancy
  45. supervisor_account Manufacturing & Production
  46. campaign Marketing
  47. build Mechanical Engineering
  48. perm_media Media & PR
  49. local_hospital Medical
  50. local_hospital Military & Public Safety
  51. local_hospital Mining
  52. medical_services Nursing
  53. local_gas_station Oil & Gas
  54. biotech Pharmaceutical
  55. checklist_rtl Project Management
  56. shopping_bag Purchasing
  57. home_work Real Estate
  58. person_search Recruitment Consultancy
  59. store Retail
  60. point_of_sale Sales
  61. science Scientific Research & Development
  62. wifi Telecoms
  63. psychology Therapy
  64. pets Veterinary
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