349 Operations jobs in Johannesburg

Job Description

Purpose of the job :

Acts as the liaison between clients, commercials, and operational teams. Advises, suggests, and discusses solutions with internal and external clients regarding NielsenIQ Products for operational matters, excluding sales activities. Builds operational trust in data quality. This is a client-facing role.

Accountabilities :

1. Ensure regular execution of BAU deliverables and maintenance for clients.
2. Communicate delays, rework, and align prioritization with clients and CS.
3. Coordinate with BAU on pre- and post-delivery checks for clients.
4. Manage incidents following formal processes and RACI.
5. Ensure quality assurance and resolve operational escalations with Customer Support and Data Operations.
6. Participate in and coordinate operational and quality review meetings with Data Ops and clients, in alignment with Customer Support.
7. Contribute to internal meetings (e.g., CHT, QEM), root cause analysis, and improvement plans.
8. Deliver operational projects, including product enhancements and global changes, managing communication, technical discussions, and progress reporting.
9. Design operational solutions by translating client needs into technical specifications, considering technical capabilities and limitations.
10. Proactively suggest improvements to clients' databases to enhance revenue, simplify processes, and reduce costs.
11. Prepare and communicate impact analyses on syndicated data at country or category level.
12. Share lessons learned and identify process gaps for continuous improvement.
13. Collaborate with regional and global teams to resolve client queries.
14. Ensure end-to-end resolution of operational client requests, including structural changes, product coding, and data quality issues, with direct client communication.
15. Utilize operational tools (Epics, OGRDS, Brandbank, etc.) for investigations and verifications.
16. Deliver solutions timely, encouraging self-serve, ensuring request validity, and understanding client requirements in depth.
17. Coordinate feasibility studies, define solutions, and liaise with billing teams for pricing.
18. Convert client needs into internal work orders, monitor execution, and communicate progress.
19. Provide support for dataset availability in Configuration Manager when live.
20. Own resolution of data quality issues, methodology questions, and unusual trends, coordinating with Data Ops as needed.
21. Update or create process documentation and knowledge articles as required.
22. Minimum of 2-3 years in client-facing operational roles, with higher education or equivalent experience.
23. Possess operational skills, technical understanding, industry knowledge, relationship management, analytical skills, and proficiency in Excel.

Additional Information

Benefits include:

• Flexible working environment
• Volunteer time off
• LinkedIn Learning access
• Employee Assistance Program (EAP)

About NIQ

NIQ is a global consumer intelligence leader, delivering comprehensive insights into consumer behavior. In 2023, NIQ merged with GfK, expanding its reach. Operating in over 100 markets, NIQ provides advanced analytics and retail insights. For more, visit NIQ.com.

Follow us on: LinkedIn, Instagram, Twitter, Facebook.

Diversity, Equity, and Inclusion

NIQ is committed to diversity and inclusion, reflecting the communities we serve. We welcome candidates sharing this mission and are an Equal Opportunity Employer. Learn more at our News Center:

• Ensure regular execution of the BAU deliverables maintenance and delivery to clients
• Communicate to client in case of BAU delivery encounters: delay (limited scope), rework, as well as align with CS on prioritization
• Coordinate with BAU on post-production and pre-delivery checks for clients
• Act upon the incident management process according to the formalized process and RACI
• Responsible for quality assurance & resolution of operational escalations – working with Customer Support (which is Accountable / SPOC for client) & Data Operations
• Attend, contribute to and coordinate with Data Ops regular operations & quality reviews and escalation-related face-to-face meetings with client – in alignment with Customer Support
• Attend and contribute to internal meetings eg. regular CHT, QEM incl. clarification of root causes, etc., and escalations/wellness-related incl. improvement plans preparation
• Accountable for delivery of operational projects incl. Product Enhancements and any major global operational changes incl. communication, discussing technical questions around process, technical possibilities, recommend effective solutions, define delivery targets and communicate progress, risk, status reporting, etc
• Drive design of operational solutions with the internal and external clients incl. identifying client’s needs and translating them into technical specifications in consideration of technical capabilities and limitations
• Incl. Introduce / suggest the client pro-actively new improvements / new solutions in their databases that results in driving revenue and enabling simpler, more enduring and cost-efficient database production for NIQ
• Prepare and communicate impact analysis on syndicated data at country or category level
• Capture and share lessons learned related to solved issues
• Identify gaps and areas for improvement in the process
• Contribute to resolving elements of regional & global clients’ queries via collaboration with other countries
• Accountable for E2E timely and accurate resolution of operational client requests and issues, incl. direct client communication for:
• Database Services (structural changes / change requests, new deliverables setup), incl. Feasibility studies
• Product Coding
• Data Quality Issues excl. Coverage & Unusual Trends
• Support in resolution of other operational client queries, with communication back to Customer Support team for:
• Data and Methodology Questions
• Unusual Trends & Coverage (part of Data Quality Issues)
• Triage tickets and cooperate closely with various operations departments to resolve client queries through an efficient workflow – being the only gate way for Commercial teams to Data Ops departments
• Responsible for ensuring SLA & service standards - for query types of Operations Partner is responsible for
• Operational client requests and issues resolution include among others also DDM
• Use available operational tools to perform all necessary verifications and investigations:
• Epics, OGRDS, Brandbank product library, eClipse, NRSP, eForte, Discover, CSO/MSDynamics
  

• Deliver solutions to clients with high quality and in a timely manner incl.:
• Encourage clients to use self-serve
• Ensure minimum level of information and validity of the request
• Understand client requirements from client/CS (dive deeper with the client if information provided is not sufficient)
• Coordinate feasibility studies on possibilities, timing & cost (eg. liaising with Data Ops)
• Define solutions
• Connect with AD team on the pricing for billable option (negotiation is AD responsibility!)
• Convert the client's needs of any complexity into internal Work Orders (COFs)
• Provide target date
• Coordinate/monitor the execution internally until final delivery
• Communicate directly with client, attend any calls/meetings with Client when required in alignment with Customer Support
• Provide support if required to confirm which datasets can be available in Configuration Manager (when Configuration Manager is live)
  
  

• Deliver solutions to clients with high quality and in a timely manner incl.:
• Encourage clients to use self-serve
• Ensure minimum level of information and validity of the request
• Understand client requirements from client/CS (dive deeper with the client if information provided is not sufficient)
• Perform investigation and/or coordinate with Data Ops if required
• Facilitate with Data Ops NPP pics from clients to code
• Generate and distribute to client New Production Listing
• When a coding error has been identified - follow the Data Quality Issues path
• Define solution
• Connect with AD team on the pricing for billable option (negotiation is AD responsibility!)
• Convert the client's needs of any complexity into internal Work Orders (COFs), and/or according to available coding guidelines & processes
• Provide target date
• Coordinate/monitor the execution internally until final delivery
• Communicate directly with client, attend any calls/meetings with Client when required in alignment with Customer Support
• Provide support if required to confirm which datasets can be available in Configuration Manager (when Configuration Manager is live)
  
  

• Own resolution of a quality issue incl.:
• Encourage clients to use self-serve
• Ensure minimum level of information and validity of the request
• Understand client requirements from client/CS (dive deeper with the client if information provided is not sufficient)
• Perform diagnostic and/or coordination with Data Ops if required
• Define solution, when correction needed
• Provide target date, as well as information to Customer Support about all datasets impacted
• Coordinate/monitor the execution internally until final delivery
• Communicate directly with client, attend any calls/meetings with Client when required in alignment with Customer Support
  
  

• Resolve methodology, information or unusual trends query which cannot be answered in the first place via self-serve or by Customer Support incl.:
• Perform diagnostic and/or coordination with Data Ops if required
• Define resolution
• Communicate back to Customer Support
• Review process documentation or operations Knowledge Articles, ensuring that they are updated or created by Knowledge experts, if needed
  
  

• 48000

• Minimum work experience in client facing roles to be able to understand client requirements and execute relevant actions towards clients:
• 2-3Y Operations Partner
  

• Higher education or equivalent experience
  
  

• Combination of operational skills and client orientation, demonstrates willingness to understand operational “end-to-end” processes and able to translate business expectations into technical specifications
• Strong technical understanding of the operations production platforms and capabilities to secure the necessary translation of client requirements into a technical specification
• Good understanding of the local FMCG industry
• Good relationship management skills to effectively liaise with commercial, clients and various operational teams
• Well-developed analytical skills and very good attention to details
• Proactive attitude in recommending suitable solutions, demonstrates a “Can-Do” & results-oriented attitude
• Independent in executing tasks, driving progress and working out solutions
• Ability to work effectively in a team to achieve goals together
• Problem solving skills
• Time management skills
• Strong communication, both verbal and written, easiness in presenting complex operational topics in a simple way
• Good Excel knowledge is a must
  
  

• Flexible working environment
• Volunteer time off
• LinkedIn Learning
• Employee-Assistance-Program (EAP)
  
  

Role Description

This role is responsible for core processing within specific functions, depending on the individual team, within one of the designated Operations Functional Areas, and is responsible for the quality processing for Corporate / Retail Clients on behalf of FNZ.

This means the following key requirements,

• The role holder will be responsible for all aspects of day to day processing, ensuring that all processes are followed correctly and completed to a high level of quality.

• The role holder will be responsible for service delivery to our corporate clients from their core activities, ensuring accuracy, compliance, and achievement of service standards in accordance with clients’ KPIs.

Specific Role Responsibilities

Strategy

• Deliver best in class operational services to clients and internal partners.

• Support operational relationships across the global business, ensuring collaborative engagement and partnering to achieve the best results and protection for clients and the business.

• Participate as an internal stakeholder and positively support the relationships globally to create a positive, collaborative, and engaged relationship.

• Engage with external stakeholders in relation to their team’s issues, service standards, change and risk including clients, custodians, consultants, potential clients, third parties, regulators, and non-executive directors.

Process

• Ensure that completion of daily tasks are true and accurate, minimising errors with processing and quality actions,

• Delivery of KPI / KRI’s in relation to customer contractual terms, taking action to prevent failure, through quality processing,

• Support, contribute to, and challenge the delivery of the Operational Transformation Programme (or any other continuous improvement programme), ensuring delivering and milestone completion for the team.

• Complete personal risk management, covering Control Attestation, Risk Event and Breach Reporting, ensure accurate and timely reporting, with focus on quality and prevention.

• Ensure adherence of operational controls, to reduce errors and mitigate potential for fraud; and deliver reporting / evidence to the Manager and/or Senior Officers to evidence standards achieved.

• Support quality of processing for handling client assets and client money within role; and deliver reporting / evidence to the Manager and/or Senior Officers to evidence standards achieved.

People

• Maintain training requirements

• Encourage a culture of collaboration, supportive challenge and discussion through openness and ethical decision making.

• Be an effective communicator, ensuring that information is communicated effectively to necessary parties and in a timely manner for purpose of rapid resolution

• Ensure compliance with all mandatory training is completed in a timely fashion.

• Support, implement and manage the FNZ culture, meeting the FNZ conduct standards and focus on collaboration, debate, openness, and engagement for staff.

• Develop professional and technical knowledge and skills, via training & development, in order to meet Continuing Professional Development requirements.

Functional Area Responsibilities

Static Data & Pricing (APAC: Products & Pricing)

• Management of static data and pricing information across the FNZ platform for our customers.

• Managing data sources from multiple vendors ensuring timely and accurate provision of information to end users and to optimise timely and accurate straight through processing capability.

• Engaging with customers for both maintenance of existing instrument universe as well as support the ongoing development of the client proposition.

Dealing (APAC: Settlements)

• Order placement - Place mutual fund orders electronically or by fax, ensuring the external fund manager receives the order instruction prior to the valuation point or dealing deadline.

• Order monitoring - Monitor for any equity orders that are rejected by the broker, ensuring that the orders are then placed timely electronically or by telephone.

• Order monitoring - To monitor the progress of orders and also the receipt of manual / electronic confirmations from brokers and mutual fund managers.

• Production Monitoring - Carry out daily control tasks to identify any orders which may require manual intervention and ensure that these are placed timely and accurately before the dealing deadline.

Transfers

• To transfer platform holdings in and out of FNZ custody on a daily basis.

• Issuing Stock Transfer Forms to Fund Managers.

• Working with Electronic Transfer Solutions for Re-Registration.

• Ensure all accounts held by FNZ Nominees reflect accurate Transfer positions.

• Ensure that all platform assets are re-registered within KPI & SLA timeframes.

• Perform investigation on Transfer In and Out requests.

• Agree Trade & Settlement with counterparties and submitting requests to Broker/Crest.

Corporate Actions

• Processing mandatory and voluntary corporate actions on Managed Funds, Equities and Fixed Interest products within Key Performance Indicator targets.

• Sourcing of all relevant information, either from fund managers, data feeds, Bloomberg, custodian agents or relevant registry / company websites to ensure corporate actions are processed correctly.

• Maintaining internal stock and cash ledger control accounts and clearing them on a daily basis.

• Reconciling client holdings versus agent holding to ensure that they match during a corporate action.

Settlements & Payments (APAC: Cash)

• Support Client funds cash management including all client cash transactions and ledger processing.

• Process daily market settlement and ledger movements.

• Support Control Account Exception Reporting and Regulatory Reporting

• Undertake daily client and pooled FX trade processing and settlement management.

• Maintain up to date and accurate interest rates across all supported currencies.

• Internal/External stakeholder and client cash reporting in accordance with regulatory and legislative obligations that apply to FNZ and its client groups.

Reconciliations

• Asset Reconciliations - monitor investment holdings and transactions and the receipt of manual/electronic holdings and transaction statements from brokers and fund managers.

• Cash Reconciliations - Compare GL balances and transactions on the Platform against corresponding bank accounts. Perform daily reconciliations to ensure all internal GLs reconcile as expected either via automated sweeps or manual matching

• To investigate variances/breaks from reconciliations.

• To ensure that all breaks are resolved and cleared within a given timeframe.

• To reconcile individual clients in a short position and ensure this is rectified in a timely manner.

Experience required

Required Knowledge & Skills

• A degree or equivalent in a finance, business or numerate discipline.

• Operations experience within the Wealth Management / Platform industry.

• Experience in client services.

• Experience in using Excel for data analysis.

• The ability to work accurately and to deadlines.

• Excellent interpersonal and communication skills.

Preferred Knowledge & Skills

• Proposition knowledge of platform industry, from Retail Client to Asset Servicing delivery.

• Technical operational knowledge relative to the team under role holders’ remit,

• Change management experience,

• Understand of risk/compliance policies and processes for a financial services business

• Able to demonstrate understanding of regulations that apply within the region

About FNZ

FNZ is committed to opening up wealth so that everyone, everywhere can invest in their future on their terms. We know the foundation to do that already exists in the wealth management industry, but complexity holds firms back.

We created wealth’s growth platform to help. We provide a global, end-to-end wealth management platform that integrates modern technology with business and investment operations. All in a regulated financial institution.

We partner with over 650 financial institutions and 12,000 wealth managers, with US$1.7 trillion in assets under administration (AUA).

Together with our customers, we help over 26 million people from all wealth segments to invest in their future.

Job Title: Operations Manager
Division: Weir Minerals
Location: Alrode
Onsite

Purpose of Role: To lead and manage all production operations across the Pump assembly, Polyurethane manufacturing, and Paint Plant, ensuring optimal performance in safety, quality, delivery, cost, and continuous improvement. The incumbent will drive operational excellence, develop high-performing teams, and ensure alignment with strategic business goals.

Why choose Weir:

Be part of a global organization dedicated to building a better future: At Weir, the growing world depends on us. It depends on us constantly reinventing, quickly adapting and continually finding better, faster, more sustainable ways to access the resources it needs to thrive. And it depends on each of us doing the best work of our lives. It’s a big challenge – but it is exciting.

An opportunity to grow your own way: Everything moves fast in the dynamic world of Weir. This creates opportunities for us to take on new challenges, explore new areas, learn, progress and excel. Best of all, there is no set path that our people must take. Instead, everyone is given the support and freedom to tailor-make their own career and do the best work of their lives.

Feel empowered to be yourself and belong : Weir is a welcoming, inclusive place, where each individual’s contribution is recognized and all employees are encouraged to innovate, collaborate and be themselves. We continually focus on people and their wellbeing. We believe in fairness and choose to be honest, transparent and authentic in everything we do.

Key Responsibilities:

• Production Management & Operational Excellence : Lead and oversee daily production operations to meet output, quality, and delivery targets. Manage production planning, shift coordination, resource allocation, and operational budgets including labor, overtime, raw materials, and consumables. Direct performance through the Production team, ensuring accountability and alignment with policy deployment.
• Safety, Compliance & Continuous Improvement: Implement and monitor safety, health, and environmental policies with zero tolerance for non-compliance. Ensure full compliance with all company policies, procedures, and regulatory requirements. Drive the adoption of lean principles and foster a continuous improvement culture through effective management controls and employee training.
• Team Leadership & Development: Lead training, and development of production and assembly teams. Cultivate a high-performance culture built on teamwork, accountability, and aligned values. Promote ongoing development of staff and support the organizational culture across internal and external stakeholders, including customers, suppliers, and partners.
• Performance Tracking & Cross-functional Collaboration: Monitor and improve key performance indicators such as recovery rates, defect rates, rework, and scrap reduction. Attain quality improvement targets and support cross-functional collaboration on new and existing projects to ensure timely and successful execution.
• Safety First: Demonstrate 100% commitment to our zero harm behaviors in support of our drive towards developing a world class safety culture.

Job Knowledge/Education and Qualifications:

• A bachelor’s degree in mechanical or industrial engineering.
• 8–10 years of experience within a manufacturing environment, including a minimum of 5 years in a leadership position. Experience in pump assembly, polyurethane processing, or industrial painting is highly desirable.
• Strong understanding of Lean Manufacturing, Six Sigma, and continuous improvement methodologies.
• Proficient in production planning tools, ERP systems, and the Microsoft Office Suite. Knowledge of mechanical systems, chemical processes, and industrial coatings.

Founded in 1871, Weir is a world leading engineering business with a purpose to make mining operations smarter, more efficient and sustainable. Thanks to Weir’s technology, our customers can produce essential metals and minerals using less energy, water and waste at lower cost. With the increasing need for metals and minerals for climate change solutions, Weir colleagues are playing their part in powering a low carbon future. We are a global family of 11,000 uniquely talented people in over 60 counties, inspiring each other to do the best work of our lives.

For additional information about what it is like to work at Weir, please visit our Career Page and LinkedIn Life Page .

Weir is committed to an inclusive and diverse workplace. We are an equal opportunity employer and do not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, veteran status, disability, age, or any other legally protected status.

#Minerals

#Onsite

#LI-ES1

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Job Description

Maintaining high standards of service delivery through robust quality assurance processes.

Recruiter:

Liham Consulting Pty (Ltd)

Job Ref:

820598723

Date posted:

Monday, May 12, 2025

Location:

Johannesburg, South Africa

SUMMARY:

POSITION INFO:

Job Description

Maintaining high standards of service delivery through robust quality assurance processes.

Conducting regular performance evaluations aligned with the organization’s policies.

Identify and mitigate operational and project risks to safeguard organisational integrity.

Collaborating with the Managing Director to set and achieve key performance indicators (KPIs).

Managing and allocating resources effectively to meet project and client requirements.

Facilitating training on internal processes, compliance standards, and organisationt’s strategies.

Building and maintaining strong vendor partnerships to ensure access to cutting-edge technology.

Developing and managing the annual operations budget, ensuring alignment with organisational goals.

Qualifications & Skills

Bachelor’s degree in business administration, Operational Management, or a related field

ITIL Qualification

Project Management Qualification

8+ years’ experience in operations management within the ICT sector.

Knowledge of ICT infrastructure, storage solutions, Client solution and cloud services.

Strong understanding of Dell, HP, Huawei, VMware, and Veeam operational requirements.

Knowledge of government tender processes and compliance standards

Suitable candidates will be contacted. If you do not get a response within 14 days, please consider your application unsuccessful

• Seniority level Mid-Senior level

• Employment type Full-time

• Job function Management and Manufacturing
• Industries Advertising Services

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Reporting Line : CEO Main Job Purpose : The Operations Manager ensures the seamless execution of operational processes and service delivery, both internally and externally.

This role encompasses overseeing project implementation, resource management, and the maintenance of service standards.

Reporting directly to the CEO, the Operations Manager plays a critical role in aligning operational strategies with overall objectives and fostering organisational efficiency.

Minimum Desired Qualifications : Bachelor's degree in Business Administration, Operational Management, or a related field ITIL Qualification Project Management Qualification Master's Degree (Preferred) Minimum Desired Experience : Proven 8+ years' experience in operations management within the ICT sector Demonstrated leadership in managing multi-disciplinary teams and complex projects Experience in service delivery, resource optimisation, and vendor relationships Minimum Desired Competencies : Comprehensive knowledge of ICT infrastructure, storage solutions, client solution, and cloud services Strong understanding of Dell, HP, Huawei, VMware, and Veeam operational requirements Exceptional project management and resource allocation skills Knowledge of government tender processes and compliance standards Responsibilities and Accountability : Leadership and Strategic Alignment : Develop and implement operational strategies aligned with overall goals Serve as the primary point of accountability for operational performance Collaborate with the CEO to set and achieve key performance indicators (KPIs) Service Delivery : Oversee project execution, ensuring timely delivery and client satisfaction Maintain high standards of service delivery through robust quality assurance processes Optimise processes to enhance operational efficiency Resource and Team Management : Manage and allocate resources effectively to meet project and client requirements Lead, mentor, and develop operational staff, promoting a high-performance culture Conduct regular performance evaluations aligned with organisational policies Client and Vendor Relationship : Build and maintain strong vendor partnerships to ensure access to cutting-edge technology Act as the escalation point for client issues, ensuring resolution and satisfaction Represent the organisation in operational negotiations and strategic vendor engagements Risk Management : Ensure adherence to industry regulations, government tender requirements, and company policies Identify and mitigate operational and project risks to safeguard organisational integrity Reporting : Prepare monthly and quarterly operational performance reports for the CEO Track key metrics, such as project timelines, service quality, and resource utilisation Provide insights on operational trends and areas for improvement Training : OEM Certification Requirements : Ensure that team members complete all mandatory Original Equipment Manufacturer (OEM) and OSM certifications Regularly update knowledge on product portfolios and services through vendor training program Collaborate with vendors to identify training opportunities for new and emerging technologies Internal Training : Facilitate training on internal processes, compliance standards, and organisational strategies Ensure team proficiency in using tools and other platforms to support the environment Budgeting : Develop and manage the annual operations budget, ensuring alignment with organisational goals Monitor operational expenditures to ensure budget compliance Collaborate with the finance team to prepare accurate forecasts and cost analyses Accountability : Directly accountable to the CEO for operational, project outcomes, and strategic initiatives4Ensure compliance with standards and achievement of operational and project KPIs

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We have an exciting opportunity for an Operations Specialist within SHA Risk Specialists.

Key responsibilities include:

Finance Support Functions:

• Assist in coordinating, compiling and communicating various activities relating to Budgeting activities.
• Assist in coordinating, compiling and communicating various activities relating to Forecasting activities.
• Monthly checking and reconciliations in relation to SHA Line of Business reporting.
• Investigating variances and dealing with queries.
• Tracking and reporting on Expense variances.
• Involvement in tracking and remediating issues relating to Credit Control functions impacting Age Analysis and Cancellation Reserve.
• All of the above will require building and maintaining close relationships and collaboration with our Santam Specialist Finance colleagues.

Project Support Functions:

• Project Financial and Cost management (accurate budgeting, actuals tracking, forecast projections, monitoring and control of expenses, invoicing, journals, general ledger queries and payments).
• Create and maintain comprehensive documentation, including project plans, task lists, progress reports, and meeting minutes.
• Create various dashboards and presentations.
• Attend demos and meetings relating to Group-driven initiatives and disseminate information to relevant stakeholders as required.
• Assist Ops Team in planning, organising, and executing project activities, ensuring adherence to project timelines, objectives, and scope.
• Understand, translate, and champion the strategic and holistic needs of the business unit.
• Assist with Change Management requirements and activities as needed.
• Coordinate testing activities.
• Schedule and organise meetings and workshops.
• All of the above will require building and maintaining relationships with our Business Change colleagues.

Other Operational Responsibilities:

• Produce and distribute routine and ad-hoc reports to internal and external stakeholders.
• Assist with any Regulatory, Risk or Governance activities that fall within the Ops Team’s area of responsibility (e.g., incident logging and tracking, preparing stats for COB reporting, Business Continuity Plans, activities supporting Internal and External audits, Due Diligence requirements and processes).
• Participate/assist with Data Audits.
• Support with creation of process flows and SOPs (Standard Operating Procedures).
• Assist with any activities relating to VOX (Voice of Experience) surveys.
• Review and update SHA Operational Directives document.

General Administration:

• Arrange and/or attend meetings (internal and/or external) as and when required.
• Attend to daily administrative routine tasks in accordance with organisational standards, processes and procedures.
• Attend to the production of general correspondence if and when necessary.
• Manage set-up and maintenance of MS Teams Groups and Channels.

• 3 - 5 years experience in the Insurance Industry
• Ability to engage at Senior Management level
• Excellent MS Excel knowledge and experience (Advanced Level)
• PowerPoint knowledge and experience (Advanced Level)
• Strong analytical skills and logical reasoning
• Strong attention to detail
• Strong client service orientation
• Ability to work under pressure
• Planning and organising
• Learning and researching
• Applying expertise and technology
• Problem-solving skills
• Self-Confidence & Assertiveness
• Proactive approach
• Producing innovative solutions
• Adapting to changing environment
• Excellent communication/interpersonal skills
• Adhering to principles and values
• Working well in a diverse environment
• Delivering results and managing customer expectations