17 Business Administration jobs in Johannesburg

Job title : Head : Business Operations & Products

Job Location : Gauteng, Johannesburg Deadline : August 16, 2025 Quick Recommended Links

• Jobs by Location
• Job by industries

StartFragment

What will you do?

• The Head : IT Business Operations and Products is accountable for leading the platforms, systems, and operations that power Sanlam Corporate’s product and service delivery.
• This role ensures operational excellence through the seamless integration of platform management, intelligent automation, workflow optimisation, and process engineering.
• The role is central to driving platform evolution, including cloud adoption and modernisation of legacy environments.
• It also requires strong expertise in process optimisation, enabling scalable, simplified, and data-driven operations that improve efficiency, client experience, and business performance. This role can be based in CPT or JHB.

Key Responsibilities

Operational Platform and Workflow Management

• Oversee the operations of core administration platforms (e.g., MIP, Fundamental), workflow engines) and supporting technologies
• Ensure system stability, performance, and availability, with robust production support and incident management
• Standardise and centralise workflows, ensuring effective configuration and governance across platforms

Cloud Readiness and Platform Modernisation

• Lead platform transformation and cloud readiness across operational systems, aligning to Sanlam’s enterprise cloud strategy
• Drive migration of workloads to scalable cloud-based environments, ensuring performance, resilience, and cost-effectiveness
• Modernise legacy infrastructure and ensure operational processes are optimised for cloud-native delivery

Process Optimisation and Automation

• Lead end-to-end process improvement initiatives across operational areas, embedding continuous improvement practices (e.g., Lean, Kaizen)
• Identify and implement automation and intelligent workflow opportunities using tools like UIPath and Automation Anywhere
• Simplify and streamline operational processes to reduce errors, improve turnaround times, and eliminate non-value-adding activities

Strategic Execution and Transformation

• Execute the multi-year roadmap for business operations and product platforms, including platform consolidation, automation scaling, and operational innovation
• Align with Sanlam Corporate’s strategic objectives around digital transformation, client-centricity, and scalable growth.
• Embed agile delivery models and DevOps practices to improve execution speed and reliability

Governance, Risk and Compliance

• Implement and maintain IT and operational governance frameworks (e.g., ITIL, COBIT, SAFe)
• Oversee incident management, risk mitigation, and compliance across operations, ensuring regulatory alignment and audit readiness
• Maintain continuity and disaster recovery capabilities across platforms

Leadership and People Development

• Build and lead a high-performing multidisciplinary team, including platform owners, engineers, business analysts, and automation specialists
• Promote a strong culture of collaboration, accountability, psychological safety, and personal growth
• Drive capability development and succession planning, focusing on T-shaped skills and strategic acumen

Stakeholder and Vendor Management

• Partner with business leaders to ensure operational platforms and processes support product and client needs
• Manage vendor relationships and service-level performance to deliver consistent value, innovation, and alignment to cloud and automation strategies
• Facilitate integrated planning across BAU, projects, and platform enhancements
• Act as a trusted advisor to senior leadership, providing strategic guidance and insights based on data analysis

Technology Evaluation and Innovation

• Stay up-to-date with emerging trends, technologies, and methodologies
• Evaluate and recommend new tools, platforms, and solutions to enhance performance, availability and drive innovation
• Drive the adoption of advanced analytics techniques, such as machine learning and predictive modeling, to gain a competitive advantage
• Identify and implement technology improvements and automation opportunities
• Collaborate with business units to support digital transformation initiatives
• Develop and manage the IT operations budget
• Negotiate and manage vendor contracts and relationships
• Identify cost-saving opportunities and drive operational efficiency

Qualifications and Experience

• Matric
• Bachelor’s degree in Information Systems, Computer Science, Industrial Engineering, or related discipline
• Postgraduate qualification in IT management, digital transformation, or MBA (advantageous)
• ITIL 4 Foundation – IT service management
• COBIT 2019 Foundation – IT governance
• Azure or AWS Solutions Architect – Cloud expertise
• SAFe Agilist or SAFe DevOps Practitioner for Agile and DevOps delivery
• Lean Six Sigma Green / Black Belt – For process improvement and optimisation
• UiPath / Automation Anywhere Developer – advantageous
• Certified ScrumMaster (CSM) or PMI-ACP – for agile project execution
• TOGAF Certified – for platform and architecture modernisation
• Strong technical background is a must, with the ability to engage deeply in architectural, operational, and delivery discussions
• 10+ years in IT operations or platform ownership, with deep expertise in managing and optimising core administration systems and workflow applications across complex operational environments
• 10+ years in analytics and business intelligence, with a track record of delivering data-driven outcomes that support business goals
• 5+ years in senior leadership, with proven ability to lead high-performing, cross-functional teams and drive a performance culture
• 3–5 years hands-on experience in cloud environments (Azure, AWS, or hybrid), including workload migration and optimisation
• 3–5 years working within Agile, SAFe, and Scrum methodologies, promoting iterative, collaborative delivery
• Strong experience in process optimisation, operational transformation, and automation at scale (e.g., UiPath, Automation Anywhere)
• Solid understanding of IT and platform architecture, including integration, scalability, and legacy modernisation

Knowledge and Skills

• Deep understanding of business operations within financial services or insurance
• Large group facilitation and coordinating the bigger picture
• Effective written and verbal communication skills are needed, as well as experience in communicating, persuading, and influencing partners
• Change leadership, continuous improvement and process management
• Exceptional analytical, conceptual, problem-solving and process engineering skills
• Technical background and willingness to work agnostically
• Ability to align with Company / Business strategy
• Strategic planning and systems thinking
• Core system operations and platform stability (e.g., MIP, Fundamental)
• Workflow design and management (e.g. BPM tools)
• Automation tools and frameworks (UIPath, Automation Anywhere, Druid AI)
• DevOps practices, CI / CD pipelines, and automated testing frameworks
• Cloud platforms (Azure / AWS), infrastructure services, and migration strategies
• Data operations and integration awareness (ETL, Datalake / DWH frameworks)
• Incident and change management (ITIL, COBIT)
• Collaborative and open-minded
• Ability to work independently and manage time and tasks according to priority provided
• Have integrity and delivery on committed tasks and initiatives
• Good communicator, listener, and presenter of ideas verbally and visually
• Willing to cross-skill across roles to prioritise business delivery
• Inquisitive of IT trends and self-motivated to continuous learning and personal development
• Flexible and adaptable - rebounding from setbacks and adversity when facing difficult situations
• Courage - stepping up to address difficult issues, saying what needs to be said
• Manages complexity - demonstrated ability and proven record to make complex decisions
• Ensures accountability - holding self and others accountable to meet commitments
• Plans and aligns - planning and prioritising work to meet commitments aligned to organisational goals

Core Competencies

• Cultivates Innovation by creating new and better ways for the organisation to be successful
• Client Focus - Building strong customer relationships and delivering customer-centric solutions
• Drives Results - Consistently achieving results, even under tough circumstances
• Collaborates - Building partnerships and working collaboratively with others to meet shared objectives
• Resilience - Rebounding from setbacks and adversity when facing difficult situations

My client is seeking a Business Operations Consultant with FICA experience to attend to day-to-day customer queries and to manage and update the product feature backlog and new enhancements and developments, ensuring business unit readiness to support customers. This is a 6-month contract.

1. Attending to assigned queries in a timely manner.
2. Meeting the set standards and adhering to the SLA’s.
3. Liaising with resolver teams to ensure resolution of customer queries.
4. Adhering to company set customer standards.
5. Communicating adequately with both internal and external stakeholders.

Grade 12
1-2 years’ experience in a banking environment.
1-2 years’ experience in ticket management.
Experience in FICA will be advantageous.
Core competencies, knowledge, and experience:
Presenting and communicating information.
Problem-solving skills.
Project administration.
Ticket management.
Proactive and driven.

Department: Sense of Africa South Africa

Location: Bryanston, Johannesburg

To facilitate in the administration of familiarization tours for clients and staff educationals and business development team support.

Skills:

• Understanding supplier products to ensure best product for client and staff.
• Ability to successfully load bookings in reservations system : Tourplan.
• Ensuring most cost-effective outcome of client offers.
• To ensure management expectations are met and the highest delivery of service is achieved with best product and pricing.
• To ensure that all correspondence and proposals, presentations are delivered accurately and timeously through email correspondence.

Core Competencies:

• Adhere to turnaround time.
• Presentation of proposals and accuracy in costing.
• Delivering of world class service.
• Liaising within the Business Development Team.
• Maintaining good relationships with the suppliers.
• Work according to the supplier strategy.

Team Work:

• Pro-actively get involved.
• Assist in areas of expertise.
• Attend supplier presentations to enhance product knowledge.
• Assist with general administration in terms of special projects like Entrance Fee updates / liaising with restaurants for menus and so on.
• Multi-tasking and the ability to work on a number of projects at any given time.
• High volume of projects with a short lead time.
• Accuracy and continuity key focus.

• Matric.
• Tertiary Qualification in Tourism or the necessary experience in the industry.
• Good command of the English language including spelling and communication.
• 2 to 3 year’s experience in FIT reservations and operations and a good working knowledge of Tourplan.
• Tourplan NX analysis and reporting is also an advantage.

• Attention to detail is essential
• A mature approach when dealing with people
• Capacity for dealing with employers and workers at all levels
• Confidentiality, tact and discretion when dealing with people
• Excellent planning, organisational, and analytical skills
• Good verbal and written communication skills
• Integrity and Honesty
• Good interpersonal skills
• Negotiation and liaison ability

The salary for this position is competitive and dependent on relevant experience.

ONLY CANDIDATES WITH THE MINIMUM REQUIREMENTS WILL BE CONSIDERED.
WHILST WE DO OUR BEST TO REPLY TO EACH APPLICATION, NON-COMPLIANCE WITH THE ABOVE REQUIREMENTS MAY BE THE CAUSE FOR OUR NON-RESPONSE.

Scam alert: Santam has become aware of an e-mail scam involving the unauthorised use of the Santam logo alongside another brand.
Please note that this is a scam. We remind all clients that Santam will only communicate through official channels or the authorised broker. Learn more.

Santam Specialist Solutions has a career opportunity for a Business Head: Operations in the Marine department which will be based in Gauteng.

Primary Role Objective – Strategic Business fulfilment:

• Assist the business area in determining and continuously update the strategic plan for the Business Unit in order to deliver on the group’s overall objective of “sustainable & profitable growth” – i.e. Growth in top line GPW and growth in bottom line NUR.
• Assist the business area in the implementation and execution of the all the required strategic actions plans to achieve the overall objective of ‘sustainable & profitable growth’

The Business Head Operations will support the business with the management of daily operations within the claims and policy areas of the business. The role will further require strategic support to the Business Head Marines with financial, compliance, governance and risk-related matters that require accountability so that there is proper oversight. In addition, the role will require the undertaking of the product owner role for system development that requires oversight and management.

To achieve the above, the following key actions (not exhaustive) are expected:

• Continuous development of detailed compliance and process guidelines and regulations in support of achieving the overall noted objective above and the ongoing oversight of implementation and execution thereof.
• Continuously develop and invest in people resources to ensure Santam Marine have the LEADING team of people and expertise that will deliver on the above noted objective.
  Build and develop other stakeholder relationships (Digital Service Providers, Reinsurers, Santam, etc.) to advance and maintain the Santam Marine industry leadership position and credibility.
• Promote and demonstrate the Santam Marine brand within the values framework of Excellence, Accountability, Integrity and Humanness both internally and externally.

We are expected to do this in way that is consistent with Santam’s brand promise and commitment to Treating Customers Fairly. The above needs to be delivered and at the same time, the financial risks of Santam (the primary insurer and risk taker) and our reinsurers (secondary risk takers) need to be managed within agreed mandates, authorities, contracts, etc.

Leadership Responsibility

• In conjunction with leadership team and the Business Leader, determine the long-term strategic objectives of the business.
• Ensure business growth through directing and managing business activities in specific areas of responsibility to ensure these are delivered in accordance with the organisational strategy.
• Plan, direct and manage activities as dictated by the overall strategy agreed so as to maintain and develop business growth in accordance with the agreed business strategy.
• Guide the underwriting, claims and support teams to deliver on the company’s brand promises of Strength, Relationships, Solutions, Longevity, Simplicity, Expertise and Consistency
• Report, manage and measure the performance of the business unit through Management Information, supplied to various management and performance review forums (i.e. QBR’s, Exco’s, Board Meetings, UW Seminars, etc.)

Strategic Management

• Internal and External reporting requirements and deadlines are met.
• Contribution and co-ordination of Santam Marine overall and LOB budgeting process.
• Review and Resolution of queries relating to Santam Marine Financial results.
• Process breakdowns adequately resolved within reasonable timeframes.
• Drive process improvements where necessary.
• Formal and informal feedback from various stakeholders.
• Ensuring Office operations run smoothly in terms of Facilities
• Oversee Management Information Systems functions and System Support & Administration

Data Governance

• Successful execution of the Group Data Stategy within Santam Marine.
• Successful implementation of the Data Governance framework within Santam Marine.
• Drive forward improvements in data quality and integrity.
• Timeous and efficient resolution of data quality issues within Santam Marine.
• Minimal number of Data incidents reported and unresolved.
• Support Santam Marine Head Data Owner (Business Leader) in all aspects relating to Data Governance.
• All milestones and deadlines met relating to various Data initiatives throughout group as they relate to Santam Marine

Digital Journey

• Digitalization + tech modernization initiatives & outcomes – Mapping out Santam Marine’s digital journey across various platforms
• Data strategy initiatives & outcome – driving data initiatives to ensure accuracy of data for reinsurance renewals and portfolio reviews
• Testing of systems
• Provide information systems support to all stakeholders as well as ensure efficient and effective reporting/data support to all internal and external clients.
• Identify and implement solutions to problems regarding operations and client flow and consult with users to determine source of specific error and recommend solution.
• Assist with processes and systems that ensure data management and document storage protocols are maintained.
• Liaise with business units for any new or proposed changes to Operating Systems.
• Lead liaison support and guidance between business and IT service provider (SGT) as well as Business Change team on all system and/or data related matters and initiatives.
  Lead liaison between business and system service providers on all MIS related matters.
• Assist in driving Santam Marine’s Digital Transformation Strategy.

People Management

• Performance management of staff through appropriate application and implementation of Company policies and procedures.
• Mentoring, Training and Development of staff so that they may reach their full potential.
• Contribute to, encourage and ensure teamwork in order to promote a healthy and engaged workforce.
• Develop a succession plan and growth opportunities within the Team

Client Liaison (Internal and External)

• Manage and maintain successful business relationships with relevant suppliers.
• Handle and resolve all relevant queries within authority levels and liaise with service providers.
• Work in conjunction with all internal resources and support structures to achieve desired business outcomes.

Budget

• Assist in the preparation of the budgets for Santam Marine, that is in line with the overall company strategy for growth and financial sustainability.
• Adhere to the budget set and approved by Executive Management through the generation of income and the control of expenses.

General Administration

• Production and / or sign-off of reports within stipulated timeframes
• Attend to the typing of general correspondence if and when necessary.
• Attend to all administration relating to the duties identified above and all other administration relevant day to day functions including typing of correspondence.

• NQF 7 insurance or commercial related qualification
• Minimum 10 years’ Marine insurance experience
• Minimum 5 years Marine operational experience at senior level
• Excellent communication, project management and problem-solving skills
• Previous experience in managing large teams within Marine
• FAIS accreditation and RE5 a preference

• Strong analytical skills to interpret data and generate actionable insights.
• Ability to work under pressure and meet tight deadlines.
• Excellent problem-solving skills.
• Leadership and team management abilities.
• Outstanding written and verbal communication skills
• Ability to multi-task
• Commerial minded

Santam is the market leader in the general insurance industry in Southern Africa. As a large, diversified, and expanding company, we are committed to transformation and growth. While our headquarters are in South Africa, we are rapidly extending our presence into emerging markets across Africa and Asia.

With a client base of over 1 million policyholders, Santam serves individuals, commercial enterprises, specialist business owners, and institutions—including 80 of the Top 100 companies listed on the JSE. Our commitment to Insurance, Good and Proper goes beyond just providing cover—we offer peace of mind, ensuring our clients can focus on living in the moment, not worrying about the unexpected. Because at Santam, we believe the freedom to seize every day is worth protecting.

People drive our business, and we are committed to attracting the best talent, whether for permanent roles or short-term opportunities.

Santam is committed to diversity, inclusion, and belonging. As an equal opportunity employer, we encourage applications from candidates of all backgrounds, including persons with disabilities. We are dedicated to neuro-inclusivity and fostering a workplace where everyone can thrive.

Take the next step in your career—apply now and be part of a company that’s shaping the future of insurance. This is Freedom!

Our recruitment process

You made it. Here we ensure we receive all your documents to get you onto our payroll system.

Our recruitment process

Step 1

Our vacancies are advertised between 3-5 days depending on the market availability of the skills required.

Our recruitment process

Step 2

Could take a couple of days depending on the volume and the screening process, which various according to the complexity of the role.

Our recruitment process

Step 3

Long listed candidates are sent to the hiring manager to review and consider for the next stage of the selection process.

Our recruitment process

Step 4

Candidates may be contacted for a short screening interview to get to know them better and to ask any clarity seeking questions.

Our recruitment process

Step 5

We use a competency interview model. Interview dates will be confirmed via e-mail. During the interview you will be introduced to the panel and the process will be explained. Remain calm and sell yourself. This is our opportunity to match your skills to the job. You only get one shot!

Our recruitment process

Step 6

Should we like what you bring to the table, depending on the job you are being considered for, you may be invited to complete a psychometric assessment. Further employment checks are conducted the ensure the validity of your credentials.

Our recruitment process

Step 7

Prior to an offer being made, there may be a second interview to meet with the Head of Department.Should there be a need for any further interviews, be sure to bring the same charm that got you through your first interview.

Our recruitment process

Step 8

You made it. Here we ensure we receive all your documents to get you onto our payroll system.

Our recruitment process

Step 1

Our vacancies are advertised between 3-5 days depending on the market availability of the skills required.

Our recruitment process

Step 2

Could take a couple of days depending on the volume and the screening process, which various according to the complexity of the role.

Our recruitment process

Step 3

Long listed candidates are sent to the hiring manager to review and consider for the next stage of the selection process.

Our recruitment process

Step 4

Candidates may be contacted for a short screening interview to get to know them better and to ask any clarity seeking questions.

Our recruitment process

Step 5

We use a competency interview model. Interview dates will be confirmed via e-mail. During the interview you will be introduced to the panel and the process will be explained. Remain calm and sell yourself. This is our opportunity to match your skills to the job. You only get one shot!

Our recruitment process

Step 6

Should we like what you bring to the table, depending on the job you are being considered for, you may be invited to complete a psychometric assessment. Further employment checks are conducted the ensure the validity of your credentials.

Our recruitment process

Step 7

Prior to an offer being made, there may be a second interview to meet with the Head of Department.Should there be a need for any further interviews, be sure to bring the same charm that got you through your first interview.

Our recruitment process

Step 8

You made it. Here we ensure we receive all your documents to get you onto our payroll system.

There is not just one way to be successful at Santam, nor is there one way to interview with us. Interviewing is a two-way process - it helps us learn about you, and it helps you learn about us, our people, and what you could do here.

Santam has been officially recognised by the Top Employers Institute as a Top Employer 2025 for excellence in people practices. This is the ninth consecutive year that we have achieved this accolade.

Scam alert: Santam has become aware of an e-mail scam involving the unauthorised use of the Santam logo alongside another brand.
Please note that this is a scam. We remind all clients that Santam will only communicate through official channels or the authorised broker. Learn more.

Santam Specialist Solutions has a career opportunity for a Business Head: Operations in the Marine department which will be based in Gauteng.

Primary Role Objective – Strategic Business fulfilment:

• Assist the business area in determining and continuously update the strategic plan for the Business Unit in order to deliver on the group’s overall objective of “sustainable & profitable growth” – i.e. Growth in top line GPW and growth in bottom line NUR.
• Assist the business area in the implementation and execution of the all the required strategic actions plans to achieve the overall objective of ‘sustainable & profitable growth’

The Business Head Operations will support the business with the management of daily operations within the claims and policy areas of the business. The role will further require strategic support to the Business Head Marines with financial, compliance, governance and risk-related matters that require accountability so that there is proper oversight. In addition, the role will require the undertaking of the product owner role for system development that requires oversight and management.

To achieve the above, the following key actions (not exhaustive) are expected:

• Continuous development of detailed compliance and process guidelines and regulations in support of achieving the overall noted objective above and the ongoing oversight of implementation and execution thereof.
• Continuously develop and invest in people resources to ensure Santam Marine have the LEADING team of people and expertise that will deliver on the above noted objective.
  Build and develop other stakeholder relationships (Digital Service Providers, Reinsurers, Santam, etc.) to advance and maintain the Santam Marine industry leadership position and credibility.
• Promote and demonstrate the Santam Marine brand within the values framework of Excellence, Accountability, Integrity and Humanness both internally and externally.

We are expected to do this in way that is consistent with Santam’s brand promise and commitment to Treating Customers Fairly. The above needs to be delivered and at the same time, the financial risks of Santam (the primary insurer and risk taker) and our reinsurers (secondary risk takers) need to be managed within agreed mandates, authorities, contracts, etc.

Leadership Responsibility

• In conjunction with leadership team and the Business Leader, determine the long-term strategic objectives of the business.
• Ensure business growth through directing and managing business activities in specific areas of responsibility to ensure these are delivered in accordance with the organisational strategy.
• Plan, direct and manage activities as dictated by the overall strategy agreed so as to maintain and develop business growth in accordance with the agreed business strategy.
• Guide the underwriting, claims and support teams to deliver on the company’s brand promises of Strength, Relationships, Solutions, Longevity, Simplicity, Expertise and Consistency
• Report, manage and measure the performance of the business unit through Management Information, supplied to various management and performance review forums (i.e. QBR’s, Exco’s, Board Meetings, UW Seminars, etc.)

Strategic Management

• Internal and External reporting requirements and deadlines are met.
• Contribution and co-ordination of Santam Marine overall and LOB budgeting process.
• Review and Resolution of queries relating to Santam Marine Financial results.
• Process breakdowns adequately resolved within reasonable timeframes.
• Drive process improvements where necessary.
• Formal and informal feedback from various stakeholders.
• Ensuring Office operations run smoothly in terms of Facilities
• Oversee Management Information Systems functions and System Support & Administration

Data Governance

• Successful execution of the Group Data Stategy within Santam Marine.
• Successful implementation of the Data Governance framework within Santam Marine.
• Drive forward improvements in data quality and integrity.
• Timeous and efficient resolution of data quality issues within Santam Marine.
• Minimal number of Data incidents reported and unresolved.
• Support Santam Marine Head Data Owner (Business Leader) in all aspects relating to Data Governance.
• All milestones and deadlines met relating to various Data initiatives throughout group as they relate to Santam Marine

Digital Journey

• Digitalization + tech modernization initiatives & outcomes – Mapping out Santam Marine’s digital journey across various platforms
• Data strategy initiatives & outcome – driving data initiatives to ensure accuracy of data for reinsurance renewals and portfolio reviews
• Testing of systems
• Provide information systems support to all stakeholders as well as ensure efficient and effective reporting/data support to all internal and external clients.
• Identify and implement solutions to problems regarding operations and client flow and consult with users to determine source of specific error and recommend solution.
• Assist with processes and systems that ensure data management and document storage protocols are maintained.
• Liaise with business units for any new or proposed changes to Operating Systems.
• Lead liaison support and guidance between business and IT service provider (SGT) as well as Business Change team on all system and/or data related matters and initiatives.
  Lead liaison between business and system service providers on all MIS related matters.
• Assist in driving Santam Marine’s Digital Transformation Strategy.

People Management

• Performance management of staff through appropriate application and implementation of Company policies and procedures.
• Mentoring, Training and Development of staff so that they may reach their full potential.
• Contribute to, encourage and ensure teamwork in order to promote a healthy and engaged workforce.
• Develop a succession plan and growth opportunities within the Team

Client Liaison (Internal and External)

• Manage and maintain successful business relationships with relevant suppliers.
• Handle and resolve all relevant queries within authority levels and liaise with service providers.
• Work in conjunction with all internal resources and support structures to achieve desired business outcomes.

Budget

• Assist in the preparation of the budgets for Santam Marine, that is in line with the overall company strategy for growth and financial sustainability.
• Adhere to the budget set and approved by Executive Management through the generation of income and the control of expenses.

General Administration

• Production and / or sign-off of reports within stipulated timeframes
• Attend to the typing of general correspondence if and when necessary.
• Attend to all administration relating to the duties identified above and all other administration relevant day to day functions including typing of correspondence.

• NQF 7 insurance or commercial related qualification
• Minimum 10 years’ Marine insurance experience
• Minimum 5 years Marine operational experience at senior level
• Excellent communication, project management and problem-solving skills
• Previous experience in managing large teams within Marine
• FAIS accreditation and RE5 a preference

• Strong analytical skills to interpret data and generate actionable insights.
• Ability to work under pressure and meet tight deadlines.
• Excellent problem-solving skills.
• Leadership and team management abilities.
• Outstanding written and verbal communication skills
• Ability to multi-task
• Commerial minded

Santam is the market leader in the general insurance industry in Southern Africa. As a large, diversified, and expanding company, we are committed to transformation and growth. While our headquarters are in South Africa, we are rapidly extending our presence into emerging markets across Africa and Asia.

With a client base of over 1 million policyholders, Santam serves individuals, commercial enterprises, specialist business owners, and institutions—including 80 of the Top 100 companies listed on the JSE. Our commitment to Insurance, Good and Proper goes beyond just providing cover—we offer peace of mind, ensuring our clients can focus on living in the moment, not worrying about the unexpected. Because at Santam, we believe the freedom to seize every day is worth protecting.

People drive our business, and we are committed to attracting the best talent, whether for permanent roles or short-term opportunities.

Santam is committed to diversity, inclusion, and belonging. As an equal opportunity employer, we encourage applications from candidates of all backgrounds, including persons with disabilities. We are dedicated to neuro-inclusivity and fostering a workplace where everyone can thrive.

Take the next step in your career—apply now and be part of a company that’s shaping the future of insurance. This is Freedom!

Our recruitment process

You made it. Here we ensure we receive all your documents to get you onto our payroll system.

Our recruitment process

Step 1

Our vacancies are advertised between 3-5 days depending on the market availability of the skills required.

Our recruitment process

Step 2

Could take a couple of days depending on the volume and the screening process, which various according to the complexity of the role.

Our recruitment process

Step 3

Long listed candidates are sent to the hiring manager to review and consider for the next stage of the selection process.

Our recruitment process

Step 4

Candidates may be contacted for a short screening interview to get to know them better and to ask any clarity seeking questions.

Our recruitment process

Step 5

We use a competency interview model. Interview dates will be confirmed via e-mail. During the interview you will be introduced to the panel and the process will be explained. Remain calm and sell yourself. This is our opportunity to match your skills to the job. You only get one shot!

Our recruitment process

Step 6

Should we like what you bring to the table, depending on the job you are being considered for, you may be invited to complete a psychometric assessment. Further employment checks are conducted the ensure the validity of your credentials.

Our recruitment process

Step 7

Prior to an offer being made, there may be a second interview to meet with the Head of Department.Should there be a need for any further interviews, be sure to bring the same charm that got you through your first interview.

Our recruitment process

Step 8

You made it. Here we ensure we receive all your documents to get you onto our payroll system.

Our recruitment process

Step 1

Our vacancies are advertised between 3-5 days depending on the market availability of the skills required.

Our recruitment process

Step 2

Could take a couple of days depending on the volume and the screening process, which various according to the complexity of the role.

Our recruitment process

Step 3

Long listed candidates are sent to the hiring manager to review and consider for the next stage of the selection process.

Our recruitment process

Step 4

Candidates may be contacted for a short screening interview to get to know them better and to ask any clarity seeking questions.

Our recruitment process

Step 5

We use a competency interview model. Interview dates will be confirmed via e-mail. During the interview you will be introduced to the panel and the process will be explained. Remain calm and sell yourself. This is our opportunity to match your skills to the job. You only get one shot!

Our recruitment process

Step 6

Should we like what you bring to the table, depending on the job you are being considered for, you may be invited to complete a psychometric assessment. Further employment checks are conducted the ensure the validity of your credentials.

Our recruitment process

Step 7

Prior to an offer being made, there may be a second interview to meet with the Head of Department.Should there be a need for any further interviews, be sure to bring the same charm that got you through your first interview.

Our recruitment process

Step 8

You made it. Here we ensure we receive all your documents to get you onto our payroll system.

There is not just one way to be successful at Santam, nor is there one way to interview with us. Interviewing is a two-way process - it helps us learn about you, and it helps you learn about us, our people, and what you could do here.

Santam has been officially recognised by the Top Employers Institute as a Top Employer 2025 for excellence in people practices. This is the ninth consecutive year that we have achieved this accolade.

Direct message the job poster from PwC Careers Africa

The Operations Coordinator within Business Services providing direct administrative support to the Business Services leadership team. This role is responsible for ensuring seamless operational efficiency, delivering high-caliber executive assistance, and driving a positive, inclusive culture across the Business Unit (BU).

The Operations Coordinator will also play an administrative role in supporting key strategic and cultural initiatives that align with business goals and values.

This role offers significant opportunities for growth and development within the Business Services environment. High-performing Operations Coordinators may progress into senior administrative, project management, or people leadership roles. The position serves as a launchpad for broader exposure to business operations, strategic planning, and cross-cultural team engagement, preparing individuals for a variety of future career pathways.

The Operations Coordinator for Business Services is a dynamic and multifaceted role, ideal for a highly organized, adaptable individual with a passion for executive support, operational excellence, and cultural leadership. By blending efficiency, discretion, and enthusiasm for team engagement, the Operations Coordinator will contribute meaningfully to the success and vibrance of the Business Unit.

However, this role is dynamic and will require the candidate to be flexible in the demands of the business.

Success Measures for this role will be as follows:

• Leadership team feedback reflecting high satisfaction with executive support and administrative services.
• Timely and accurate delivery of cultural initiatives and employee engagement programs.
• Effective management of diaries, meetings, and events, demonstrating strong organizational acumen.
• Positive impact on BU culture and collaboration as demonstrated through survey results and informal feedback.
• Successful delivery of administrative components of strategic projects and initiatives.

Requirements to be met:

• Bachelor’s degree or relevant diploma in Business Administration, Management, or a related field preferred.
• Proven experience in an executive assistant, operations coordinator, or similar administrative role, ideally in a large or multinational organization.
• Demonstrable experience supporting senior leaders and managing complex calendars and schedules.
• Experience with event coordination and employee engagement activities is highly desirable.
• Proficient with Microsoft Office Suite, calendar management tools, and virtual collaboration platforms.
• Strong organizational skills and attention to detail.
• Ability to work independently and as part of a global team.
• Experience working in a Business Services model is an asset.

Responsibilities:

Executive Support

• Serve as the primary point of contact for the Business Services leadership team, managing all aspects of business unit administration.
• Maintain comprehensive diary management including scheduling, coordinating, and confirming high-level meetings across time zones.
• Organize and prepare documents, presentations, and reports required for meetings and decision-making forums.
• Coordinate international travel arrangements, itineraries, and logistics for leadership team members, ensuring all requirements are met and travel runs smoothly.
• Manage confidential correspondence and sensitive information with discretion and professionalism.

Business Unit Administration

• Provide comprehensive administrative support across the Business Unit, including document management, meeting coordination, expense processing, and general office operations.
• Act as the go-to person for resolving administrative queries and providing guidance on internal processes and systems.
• Support onboarding and induction activities for new team members within the Business Unit.
• Coordinate BU-wide communications, ensuring timely dissemination of information and alignment with corporate messaging.

Diary and Workflow Management

• Oversee complex and dynamic calendars for business services, prioritizing appointments and managing competing demands.
• Ensure that all deadlines, deliverables, and milestones are tracked and met by proactively identifying and addressing potential scheduling conflicts.
• Prepare daily, weekly, and monthly overviews and reminders for executive review.

Cultural Activities and Team Engagement

• Lead the planning and execution of cultural and engagement activities across the Business Unit, fostering a collaborative and inclusive work environment.
• Champion diversity, equity, and inclusion (DEI) initiatives, partnering with HR and the leadership team to create impactful programs.
• Coordinate BU-wide events such as town halls, recognition programs, wellness activities, and volunteer initiatives.
• Gather feedback through surveys and informal channels, using insights to recommend and implement cultural improvement strategies.

Strategic Initiative Support

• Provide administrative support for strategic projects and initiatives, tracking progress, and assisting with reporting requirements.
• Prepare briefing materials, agendas, and minutes for project meetings.
• Facilitate collaboration across teams and ensure alignment with Business Unit and organizational objectives.
• Assist with research and background information to support data-driven decision making.

Desirable skill sets required:

• Organizational Agility
• Demonstrates strong organizational skills, able to manage multiple and competing priorities in a fast-paced, global environment.
• Anticipates challenges and proactively implements solutions.
• Communication and Interpersonal Skills
• Excellent verbal and written communication skills, able to articulate ideas clearly to diverse audiences.
• Builds effective working relationships with stakeholders at all levels.
• Confidentiality and Professionalism
• Handles sensitive information with the utmost discretion and integrity.
• Adaptability and Resilience
• Responds positively to change and remains flexible under pressure.
• Quickly adapts to new technologies, systems, and ways of working.
• Initiative and Problem-Solving
• Takes ownership of tasks and demonstrates a proactive approach to problem-solving.
• Seeks opportunities for process improvement and increased efficiency.
• Collaboration and Teamwork
• Works effectively with cross-functional teams, contributing to a positive and supportive team culture.
• Engages colleagues to drive shared goals and objectives

• Seniority level Mid-Senior level

• Employment type Full-time

• Job function Administrative
• Industries Business Consulting and Services

Referrals increase your chances of interviewing at PwC Careers Africa by 2x

Get notified about new Service Operations Coordinator jobs in Johannesburg Metropolitan Area .

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

Purpose

Support Business Planning and Operations for the South African business and partner with business development and functional units in managing Visa business to achieve the organization’s goals. Participate in creation of robust country and functional plans, track and report progress against plans aligned with timing of regular business reviews.

Align closely with BPO Head for SEA and BPO SEA team. Plan for and manage regular business functional reviews and participate in SA annual operating plan process, facilitate best possible resource allocation for key business initiatives. Coordinate collection of relevant data with functional units, business development teams and management.

Support the business development teams with deal modelling where needed.

Principle Responsibilities and Key Results Area

Business Analysis and Business Reporting

Provide business development teams, functional units and management with a clear picture of current business performance and progress towards targets via preparation of relevant reports and dashboards

Review monthly financial data produced by Finance department to ensure that information is accurate and work closely with Finance team to investigate any abnormalities for South Africa

Prepare monthly market profitability reports with commentary to highlight trends and key drivers contributing to the financial results.

Prepare and distribute quarterly market sales performance data.

Adhoc analysis such as deep dives into markets, clients, products, revenue streams to drive new sales efforts, identify gaps to targets and provide business insights that can support and enhance decision-making

Collate and review inputs about key business activities in the region from key internal stakeholders to produce weekly executive dashboard and monthly reporting pack for the executive.

Participate in prioritization, planning and execution of all market research requests for the Country.

Participate in creation of common Financial Reporting tools for the Region working closely with the SEA BPO team.

Track market dynamics and Visa’s market share in order to trigger competitive response where relevant

Design and develop appropriate reporting and MIS tools to transform complex data into concise and highly readable format

Conduct periodic review of the market to gather competitive insights for the region and work closely with the Hub to understand and interpret the information.

Teamwork and Training

Focus on the People aspect of the job, work effectively with CM, SA Leadership Team and SEA BPO Team to ensure achievement of collective objectives

Collaborate with others, communicate openly, and build strong relationships

Aim for Excellence through high quality of output and discussions

Educating SA business development teams on performance and financial related matters as well as effective use of financial tools and information.

Global Employee Engagement Survey. track, accelerate and support the survey process, analyze results and actively participate in development and execution of action plan

Collaborate where required with the Operations Controls team in order to facilitate a solid controls environment

Decision Making and Complexity

Operates under Country Manager supervision with guidance on complex projects.

Is expected to be the competence center for business analysis and financial modeling

Decisions are guided by policies, procedures and strategy.

Interprets business issues and recommends best practices.

Reporting Relationships and Interactions

This individual is expected to interact effectively with all levels of Visa management and staff in SA region and BPO organization in SEA region.

Strategic thinking, exceptional analytical skills and financial acumen

Ability to clearly communicate at different levels, verbally and in writing, compelling messages to senior managers and other stakeholders

Ability to influence and execute relentlessly

Self-confident and hands-on, with the ability to operate in a fast paced and constantly changing work environment

Ability to rally corporate resources and functional experts to drive business objectives

Strong interpersonal and leadership skills to influence and build credibility with various SSA functions and Country teams, in order to work in a matrix organization

Project management skills and strong execution ability to deliver against tight deadlines

Collaborative and resilient

Ability to learn quickly, deal with complexity and lead change

Aptitude to source relevant information and facilitate timely decisions and tolerance for ambiguity

Ability to quickly assess an opportunity, using industry experience and fact based analysis

Good command of MS Excel and MS PowerPoint

Work with strict and short deadlines

Strategic planning skills, think globally, act locally.

Ability to work in highly diverse international environment and deal with complexity,

Ability to build strong stakeholder relationships across a matrix organization

Strong execution ability and a sense of urgency

Conduct analysis to identify complex issues and structure and manage recommendations that drive priorities and demonstrate results to business lines

Balance facilitation, influence and content contributions to help business leadership design and advance their business and financial objectives

Respect diversity in the workplace

Reporting Relationships

The position is based in SA and reports to the Country Cluster Manager for South Africa, Eswatini and Lesotho.

This is an individual contributor role, with no direct reports

This is a hybrid position. Expectation of days in office will be confirmed by your Hiring Manager.

Basic Qualifications
5 or more years of relevant work experience with a Bachelor's Degree or at least 2 years of work experience with an Advanced degree (e.g. Masters, MBA, JD, MD) or 0 years of work experience with a PhD Preferred Qualifications
6 or more years of work experience with a Bachelor's Degree or 4 or more years of relevant experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or up to 3 years of relevant experience with a PhD
Required Experience Education, skills professional, technical, business
А minimum of 8 years of experience in business analysis, strategy, management consulting, payments industry, financial services.
Ability to work within a complex and often ambiguous environment, to drive rigorous, fact based recommendations to senior management, other executive, functional, or regional management while supporting syndication with stakeholders across the organization.
Superior analytical, quantitative, modelling and problem solving skills, with demonstrated intellectual and analytical rigor addressing a wide variety of functional business problems.
Personal presence and ability to clearly communicate compelling messages to business development and functional teams
Ability to structure and manage multiple initiatives simultaneously and drive to completion
Ability to quickly assess an opportunity’s potential, leveraging fact based analysis and industry experience.
Team oriented, collaborative, diplomatic and flexible.
Exceptional written and oral communication skills, exceptional interpersonal skills and proven ability to influence and communicate effectively across regional and functional lines.
Global or multi-national business experience strongly preferred.
Experience in business analysis, financial modelling, strategic planning, creative thinking and solution development
Excellent time management skills. Ability to prioritize and achieve goals with minimal management oversight
Project management skills
Prior experience leading meetings and effectively delivering presentations to large audiences
Demonstrated organizational skills

Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

South Africa (with international travel)

Reporting To : Job Overview :

My client is seeking a highly skilled and dynamic Chief Operations Officer to serve as the CEO's right hand in driving strategic initiatives, overseeing daily operations, and expanding our presence within the aviation industry. The ideal candidate will possess a strong background in business and financial management, excellent negotiation skills, and extensive contacts within the aviation sector. This role requires a charismatic leader with exceptional presentation, networking abilities, and the ability to work closely with the CEO to implement strategic vision and operational excellence.

Key Responsibilities :

Strategic Leadership & Implementation :

Support the CEO in executing the company's vision and strategic plans, ensuring alignment across all operational facets.

Operational Management :

Oversee day-to-day business operations, ensuring efficiency, quality, and consistency in service delivery.

Manage budgets, financial planning, and reporting, ensuring profitability and cost control.

Business Development & Networking :

Cultivate and leverage contacts within the aviation industry, negotiate deals, and identify new business opportunities.

Maintain a deep understanding of the aviation sector, including market trends, regulatory requirements, and competitive landscape.

Travel & Representation :

Represent the company at global networking events, conferences, and industry gatherings.

Lead and motivate teams, fostering a culture of excellence and professionalism.

Brand & Marketing Coordination :

Collaborate with marketing teams to enhance brand presence, leveraging your insights and industry connections.

Compliance & Risk Management :

Ensure all operations adhere to industry standards, legal requirements, and safety protocols.

Qualifications & Skills :

Proven experience in senior business management, ideally within the aviation industry.

Strong financial acumen and experience managing budgets and financial reports.

Extensive contacts within the aviation sector and excellent negotiation skills.

Demonstrated leadership and team management capabilities.

Excellent presentation, communication, and interpersonal skills.

Ability to operate with a high level of professionalism and presence.

Strategic thinker with the ability to implement complex initiatives.

Experience or background in marketing management is advantageous.

Willingness to travel internationally on a regular basis.

Fluency in English; additional languages are a plus.

Requirements :

Bachelor's degree in Business Administration or a similar qualification is preferred.

Minimum of 8-10 years of relevant experience.

Strong network within the aviation industry.

Ability to work independently and report directly to the CEO.

Valid passport and willingness to travel globally.

What They Offer :

An exciting opportunity to shape and grow a forward-thinking company within the aviation sector.

Competitive salary and performance-based incentives.

International exposure and networking opportunities.

Dynamic and entrepreneurial work environment.

Location: South Africa (with international travel)

Reporting To: CEO

Job Overview:

My client is seeking a highly skilled and dynamic Chief Operations Officer to serve as the CEO's right hand in driving strategic initiatives, overseeing daily operations, and expanding our presence within the aviation industry. The ideal candidate will possess a strong background in business and financial management, excellent negotiation skills, and extensive contacts within the aviation sector. This role requires a charismatic leader with exceptional presentation, networking abilities, and the ability to work closely with the CEO to implement strategic vision and operational excellence.

Key Responsibilities:

• Strategic Leadership & Implementation: Support the CEO in executing the company's vision and strategic plans, ensuring alignment across all operational facets.
• Operational Management: Oversee day-to-day business operations, ensuring efficiency, quality, and consistency in service delivery.
• Financial Oversight: Manage budgets, financial planning, and reporting, ensuring profitability and cost control.
• Business Development & Networking: Cultivate and leverage contacts within the aviation industry, negotiate deals, and identify new business opportunities.
• Industry Expertise: Maintain a deep understanding of the aviation sector, including market trends, regulatory requirements, and competitive landscape.
• Travel & Representation: Represent the company at global networking events, conferences, and industry gatherings.
• Team Leadership: Lead and motivate teams, fostering a culture of excellence and professionalism.
• Brand & Marketing Coordination: Collaborate with marketing teams to enhance brand presence, leveraging your insights and industry connections.
• Compliance & Risk Management: Ensure all operations adhere to industry standards, legal requirements, and safety protocols.

Qualifications & Skills:

• Proven experience in senior business management, ideally within the aviation industry.
• Strong financial acumen and experience managing budgets and financial reports.
• Extensive contacts within the aviation sector and excellent negotiation skills.
• Demonstrated leadership and team management capabilities.
• Excellent presentation, communication, and interpersonal skills.
• Ability to operate with a high level of professionalism and presence.
• Strategic thinker with the ability to implement complex initiatives.
• Experience or background in marketing management is advantageous.
• Willingness to travel internationally on a regular basis.
• Fluency in English; additional languages are a plus.

Requirements:

• Bachelor's degree in Business Administration or a similar qualification is preferred.
• Minimum of 8-10 years of relevant experience.
• Strong network within the aviation industry.
• Ability to work independently and report directly to the CEO.
• Valid passport and willingness to travel globally.

What They Offer:

• An exciting opportunity to shape and grow a forward-thinking company within the aviation sector.
• Competitive salary and performance-based incentives.
• International exposure and networking opportunities.
• Dynamic and entrepreneurial work environment.