286 Operations Management jobs in Johannesburg

About the Role

We are seeking an assertive, highly organized Team Leader to guide a case management team in the healthcare and insurance sector. This role requires someone who is both a strong people manager and a disciplined, results-driven leader—someone who ensures cases move forward with precision, urgency, and accountability.

Beyond process oversight, this leader must be able to think critically, apply judgment in complex situations, and actively develop the team through training and coaching.

• Lead, mentor, and evaluate a team of case managers and support staff.
• Drive accountability, ensuring every case is handled accurately, on time, and to the highest standard.
• Act as the primary escalation point for clients, clinics, and insurance providers.
• Design and deliver training to upskill team members and ensure consistent standards.
• Use strategic judgment to resolve issues quickly and effectively, even when clear procedures do not exist.
• Set clear expectations, monitor performance, and provide coaching for continuous improvement.
• Streamline workflows to increase efficiency and client satisfaction.
• Represent the team in client meetings and management reviews with confidence and professionalism.

• 5+ years experience in healthcare administration, insurance verification, or case management.
• 2+ years in a leadership, supervisory, or operations role.
• Proven experience training, coaching, and developing staff.
• Strong knowledge of case management processes, insurance workflows, and compliance requirements.
• Demonstrated success in problem-solving and decision-making under pressure.
• Excellent communication skills, with the ability to influence and guide both clients and staff.

• Proactive, disciplined, and detail-oriented, with a nothing slips through the cracks mindset.
• Thinks strategically, trains effectively, and develops others to reach higher performance levels.
• Confident holding others accountable while motivating them to excel.
• Thrives under pressure and maintains a structured, solution-focused approach in all situations.

Business Segment: Corporate & Investment Banking

Location: ZA, GP, Johannesburg, Simmonds Street 5

Provision of reporting, insights and analytics for a portfolio across multiple products and/or segments across the product lifecycle (e.g. originations, account management, collections) in order to inform business decision making & strategy formulation. To enable the business to access and interpret reports and dashboards, and to efficiently and effectively utilise the available reporting tools. To drive the automation of relevant production reports to ensure efficiency and accuracy of reports. To drive process improvement across the products and segments.

Type of Qualification: First Degree
Field of Study: Information Technology

This role requires at least 7 years of experience in customer data and information lifecycle with an understanding of BI technologies and practices.

1-2 years:

• Experience in business analysis, process flow and business process improvement.

5-7 years:

• Experience in Data analytics and BI technologies.

• Adopting Practical Approaches
• Challenging Ideas
• Documenting Facts
• Examining Information
• Exploring Possibilities
• Interacting with People
• Interpreting Data
• Taking Action
• Team Working
• Data Analysis
• Data Integrity
• Business Intelligence using Qlik Sense
• Knowledge of Banking & Financial Service

Job Overview

Manager, Facilities Management Operations, Cape Town and Port Elizabeth

Business Segment: Group Functions

The Operations Manager is to lead and manage the performance and delivery of the RES Commercial Facilities Management functions, together with the 3rd party Outsourced Business Partner teams in the strategic planning, execution and drive an enhanced Customer experience across the RES Commercial managed sites, across both the Cape Town and Gqeberha portfolio. This role ensures that buildings, infrastructure, and support services operate efficiently, safely, and in alignment with organisational goals and objectives with defined standards of service; this includes soft services. Drive a focus on service benchmarking, process improvement, cost reduction and innovation through the ongoing coaching and mentoring of the Facilities Management Operations team.

• National Degree in Facilities Management and Hospitality Management.
• Accreditation with Green Build Council South Africa (Accredited Professional – New and / or Existing Builds.
• Accreditation with SAFMA – South African Facilities Management Association (Accredited Facilities Professional (AFP)
• Three-year FM certification or qualification.

• Collaborate with the RES value-chain to ensure seamless service delivery. Monitor and improve client satisfaction through surveys, feedback loops, and service audits Engagement & Interaction: Frequency and quality of client interactions across managed sites.
• Resolving client complaints by restoring trust, protecting relationships, and turning a negative moment into a positive experience.
• Act as a strategic partner to Business Units to understand their space, service, and operational needs. Participate in workplace strategy planning, ensuring facilities support evolving hybrid work models, employee wellness, and productivity.
• Coordinate with IT and security teams to ensure seamless integration of building systems, access control, and smart technologies.

• Develop and implement long-term facilities strategies aligned with the business objectives and ensures provision of soft services e.g. cleaning, hygiene, pest control, office plants, garden landscaping, parking management, mail and courier management, confidential document shredding, waste management, wellness centers,hospitality and building fabric maintenance services to clients in the managed site/s,
• Execution to be undertaken through the bank’s specialist Direct and Outsourced Business Partners. Serve as the primary liaison with senior leadership, stakeholders, and external partners. Act as the Assistant to the 16.2 Assistant, Health and Safety Representative for the RES Commercial managed building. Support and implement Emergency Preparedness, Business Resilience Operating Standards, Information Risk and Incident Management.
• Monitor and manage risks related to Health, Safety & Environmental (HSE) Compliance: Implement corrective and preventive actions (ensuring all incidents are captured withing 48 hours and review and apply learning). Promote a culture of safety through training, signage, and regular safety drills and business Continuity & Emergency Preparedness: Support Business Continuity Plans (BCPs) and Emergency Response Plans (ERPs) for the managed building. Ensure the building Call Tree structure / contact details are updated at all times.
• Oversee the full lifecycle of vendor and contractor agreements—from selection and negotiation to renewal and termination
• Define and enforce SLAs for all managed outsourced services. Monitor contract performance and conduct regular audits and reviews. Identify opportunities for improved efficiency and ensure cost-effectiveness. Act as the escalation point for contractor-related issues. Build strong, collaborative relationships with key service providers

1. Mission/ Core purpose of the Job

The Business Analyst's (Limited Duration Contract) mission is to serve as the critical bridge between business needs and technical delivery, ensuring that projects deliver real value by translating stakeholder objectives into clear, actionable requirements. In this role, the BA partners closely with cross-functional teams, facilitating ideation through design thinking, decomposing high-level objectives into user stories, and validating solutions against agreed success factors. By maintaining rigorous requirements governance and leveraging AI-powered tools to enhance productivity, the BA ensures that each initiative is aligned with strategic goals, delivered on time, and measured against meaningful KPIs.

Key Mission Elements:

• Elicit, clarify and document business requirements, user stories, and acceptance criteria.
• Partner with stakeholders and technical teams to drive end-to-end solution delivery.
• Define project success factors and metrics to track achievement of business objectives.
• Lead design thinking workshops to foster innovative, fit-for-purpose solutions.
• Validate and manage requirements throughout the delivery lifecycle, including UAT facilitation.

2. Context (Global influences, environmental / industry demands, organisational mission etc.)

• Highly dynamic and fluctuating telecommunications industry
• Highly competitive market with new and established competitors
• Fast moving industry
• Legislative changes
• Changes in the global GSM and ICT market affects developments in future revenue environments
• Interdependency of systems and the need to understand other systems
• Changes in the business, will impact on the business plan, processes, and reporting
• High cross-functional dependency to deliver timeously
• Compliance requirements from MTN Group for the various disciplines that include planning, reporting, commissions management and revenue accounting and assurance

Execution Process & Systems Improvement Specialist at Louis Dreyfus Company. The role leads digital transformation and continuous improvement initiatives across execution operations in the SAF region. The position ensures seamless integration of digital tools (Atlas V2, SAP, IDS), drives process optimization, supports system adoption and change management, and aligns execution workflows with global standards to enhance operational efficiency.

Louis Dreyfus Company is a leading merchant and processor of agricultural goods. Our activities span the entire value chain from farm to fork, across a broad range of business lines. We leverage our global reach and asset network to serve customers and consumers around the world. Structured as a matrix organization across six geographic regions and ten platforms, LDC operates in over 100 countries and employs approximately 18,000 people globally.

• Digital Execution Leadership
  • Lead the implementation, optimization and execution of platforms (e.g., Atlas V2, SAP, IDS).
  • Ensure seamless data integration and system reliability across dispatch, receipt, and invoicing workflows.
  • Act as the primary liaison between execution teams and global IT (DTNA, Geneva) for system enhancements and issue resolution.
• Process Improvement & Transformation
  • Identify inefficiencies in execution workflows and lead structured improvement initiatives using Lean, Six Sigma, and DMAIC methodologies.
  • Drive standardization and simplification of execution processes across SAF and align with global best practices.
  • Maintain a prioritized improvement register and track progress against defined KPIs.
  • Serve as the first point of contact for system-related issues, escalating complex cases via SNOW or AzureDevOps.
  • Coordinate with ITSM teams to manage incidents, changes, and problem resolution processes.
  • Deliver onboarding and refresher training for execution systems and tools.
  • Represent SAF Execution in global digital transformation projects and system rollouts.
  • Promote a culture of continuous improvement through coaching, visual management, and daily performance monitoring.
• Execution & Logistics Responsibilities
  • Plan and arrange transport for imports/exports/inland to and from ports, silos, and customers with road and rail partners; negotiate favorable rates.
  • Execute contracts in accordance with signed terms and understand INCOTERMS.
  • Ensure storage space at inland offloading slots.
  • Issue invoices and ensure timely payment from customers.
  • Handle queries on delivery and perform reconciliations and finalizations of contracts.
  • Analyze P&L at month-end and provide management with required information.
  • Own and be accountable for reported values.

• 5 years’ experience in Logistics planning
• 5 years’ experience in dealing with Agriculture Industry (Grains and Oilseeds)
• Advanced Excel and Macro skills
• Tech-savvy with a strong interest in technologies and process optimizations
• Ability to work independently and in a pressurized & dynamic environment
• Good team player
• Excellent analytical and communication skills
• Analytical; strong problem solving skills
• Fluent in English and Afrikaans (oral and written)
• Excellent communication skills for relaying crucial information to various organizations and negotiating contracts and transportation costs with third-party vendors

• Competitive salary and benefits
• Hybrid work available (not applicable to all roles)
• Pension contributions
• Access to Training and Development
• Access to Concierge Partnerships

LDC is an equal opportunity employer committed to providing a working environment that embraces and values diversity, equity and inclusion. We encourage diversity, supports local communities and environmental initiatives. We encourage people of all backgrounds to apply.

Sustainable value is at the heart of our purpose as a company. We are passionate about creating fair and sustainable value for our people, our partners, the communities we touch and the environment around us.

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Job function: Management and Manufacturing
• Industries: Food and Beverage Manufacturing and International Trade and Development

My client is seeking a Business Operations Consultant with FICA experience to attend to day-to-day customer queries and to manage and update the product feature backlog and new enhancements and developments, ensuring business unit readiness to support customers. This is a 6-month contract.

1. Attending to assigned queries in a timely manner.
2. Meeting the set standards and adhering to the SLA’s.
3. Liaising with resolver teams to ensure resolution of customer queries.
4. Adhering to company set customer standards.
5. Communicating adequately with both internal and external stakeholders.

Grade 12
1-2 years’ experience in a banking environment.
1-2 years’ experience in ticket management.
Experience in FICA will be advantageous.
Core competencies, knowledge, and experience:
Presenting and communicating information.
Problem-solving skills.
Project administration.
Ticket management.
Proactive and driven.