272 Operations Manager jobs in Johannesburg

POSITION PURPOSE Responsible for planning, organising, and directing the activities of the Centre. Oversees leasing contracts, procures services, handles third party service contracts, and directs maintenance procedures. Ensures that all buildings, grounds, and equipment are well maintained and in optimal working condition. Develops and implements departmental policies and procedures and ensures that all operations are in accordance with established health and safety regulations. Ensures that services purchased are of acceptable quality and follow the procurement policy. Keeps Senior Management well informed of area activities and significant problems. Trains, directs, and appraises assigned personnel. ESSENTIAL FUNCTIONS AND BASIC DUTIES Assumes responsibility for the planning, development, and implementation of effective operations management policies, procedures, and planning. Assists Senior Management in developing short and long term goals and plans. Assists with long term budget projections. Executes established operational goals and ensures that corporate wide plans are complemented and supported. Assists in developing policies and procedures for Centre operations. Conducts periodic reviews of existing policies and procedures to ensure maximum efficiency. Assumes responsibility for the effective operations management of the Centre and facilities. Coordinates and arranges third party services of maintenance contractors, suppliers, vendors, etc. Deals with contractors on daily basis. Liaises with tenants with regards to operational problems. Responds to emergency call outs. Day to day running and control of: Tenant complaints Security Air Conditioning Cleaning, Electrical, Plumbing etc. Authorises of invoices for payments. Issues tender documents. Calculates operational costs for charge out to the tenants to ensure recoveries where appropriate Manages space planning. Ensures that the Centre layout will accommodate present and future operational and space requirements. Conducts periodic inspections of facilities, assesses problems and needs, and implements improvements in operations as appropriate. Coordinates maintenance activities. Ensures that facilities are clean, well maintained, and in good repair. Directs preventive maintenance procedures as appropriate. Ensures that Centre operations are in compliance with established procedures, policies, regulations and codes. Assumes responsibility for the security of all the Centre facilities. Conducts scheduled inspections of security systems and implements improvements as necessary. Identifies security threats and develop action plans for the prevention of incidents Establishes and maintains security systems for the Centre and tenants Monitors shops and businesses and react on emergency calls Establishes and maintain security information network Liaises with SAPS and local authorities Plans the manning of the center and manage guards on duty Determines the needs for security systems and equipment Communicates with tenants regarding security systems Develops and implements security devices Creates security awareness amongst staff, tenants and shoppers Compiles budgets and control expenditure Establishes emergency plans Assumes responsibility for ensuring the efficient and cost effective administration of Centre operations. Develops and implements safety directives Completes financial forecasting duties, and generates and updates schedules for building expenditures. Creates safety awareness and trains staff in Health and Safety. Ensures compliance with legal regulations. Completes regular OSH inspections and updates monthly reports as appropriate. Ensures that OSHA requirements are effectively implemented. Ensures that facilities operations are cost effective, efficient, and within established budget constraints. Oversees the procurement of furnishings and equipment in accordance with budget planning. Researches vendors, contractors, and suppliers to ensure that equipment and services are of acceptable quality, competitively priced, and delivered on time. Ensures that all maintenance agreements and leases are current. Ensures that billing discrepancies are promptly tracked and resolved. Assumes responsibility for ensuring professional business relations with vendors, contractors, and trade professionals. Works to develop and maintain productive business relations with vendors, suppliers, contractors, etc. Acts as a liaison between the Company and external contacts. Ensures effective coordination of external services with Company operations. Obtains and conveys information as appropriate. Promotes goodwill and a positive image of the Company. Effectively supervises Centre personnel, ensuring optimal performance. Provides leadership to assigned personnel through effective objective setting, delegation, and communication. Conducts regular meetings to ensure that personnel are well informed of changes in policies and procedures. Discusses areas needing improvement. Assigns and coordinates personnel. Directs daily operations. Identifies, develops, and implements training programs as appropriate. Conducts performance appraisals Provides measurable feedback to assigned personnel and suggestions for improved performance Formulates and implements employee corrective actions as needed Ensures that staffing levels are appropriate. Interviews, hires, and assigns personnel as necessary Assumes responsibility for related duties as required or assigned Ensures that work area is clean, secure, and well maintained Completes special projects as assigned Reports on Operational expenses, foot traffic, security incidents etc. PERFORMANCE MEASUREMENTS Good communication and coordination exists with departments - Assistance is provided as needed Procurement policy is fully complied with Senior Management is appropriately informed of area activities and of any significant problems Operations personnel are well trained, effective, and efficient- Appropriate supervision and assistance are provided Company facilities are well maintained and secure and meet the needs of the Company Centre or Property operations are efficiently and cost effectively administered Current and future Centre or Property needs are well planned and budgets are established and maintained Effective business relations exist with vendors, contractors, and trade professionals QUALIFICATIONS Education/Certification: Matric Additional related maintenance and Centre management training preferred REQUIRED KNOWLEDGE Excellent understanding of Centre or Property management procedures Knowledge of budgeting, service contracts, and leasing agreements EXPERIENCE REQUIRED Five or more years of related experience, with at least two or more years of supervisory experience SKILLS/ABILITIES Excellent leadership abilities Able to organise, coordinate, and direct team activities Strong problem solving skills Good communications skills Able to use all related maintenance equipment and computer applications

# **Job Description**Hello Future, Operations Manager Welcome to FNB, the home of the #changeables. We design for the shapeshifters and deliver products and services that make us incredibly proud of the people that make it happen. As part of our talent team, you will be surrounded by unique talents, diverse minds, and an adaptable environment that lives up to the promise of staying curious. Now’s the time to imagine your potential in a team where experts come together and ignite effective change.**Role Responsibility:**An exciting opportunity has arisen within the PoP Human Capital team for an Operations Manager. The successful incumbent will be responsible for overseeing and managing core HR Operational Functions and related systems, ensuring compliance, accuracy, efficiency, reporting, data extracts, employee support and queries across multiple platforms. A large portion of the role will include the management of OBR processes, maintaining and updating HR documentation, contracts, annexures, and ensure alignment with performance and bonus eligibility criteria.**Are you some one who can:*** Develop a service culture which builds rewarding relationships, proposes innovations and allows others to provide exceptional client service* Enable Business Unit service delivery through implementing systems, processes and metrics for measuring service levels and satisfaction.* Cultivate and manage objective working relationships with a variety of stakeholders, including end-users, SME’s, project managers and senior staff members* Translate strategies into actionable goals and execute relevant projects / initiatives aligned to strategic objectives with specific performance measures and control systems to track progress* Comply with governance in terms of legislative and audit requirement through Governance - develop, monitor, maintain and ensure compliance in the business* Identify report and mitigate operational risk at a product, process and/or channel level within a business unit* Drive operational efficiencies and delivery of superior quality customer experiences and improve operational processes and procedures on an ongoing basis* Improve business decisions by providing accurate and reliable business intelligence (information) together with analyzing trends and data* Plan and execute campaigns successfully and on schedule. Maintain operational accountability for all campaign execution.* Support effective teamwork within the function. Participate and collaborate across teams* Manage personal and management development to increase own skills and competencies for the managerial function and future Leadership growth opportunities**You will be an ideal candidate if you***Required Qualifications and Experience:*** Relevant NQF Level 5 qualification, with a preference for a BCom* 4 to 5 years’ experience in Human Capital or Operations**Join Us:** If you are a proactive leader with a passion for HR operations and a proven track record in managing processes, we invite you to apply for the Operations Manager position within our PoP Human Capital Support environment. Be part of a dedicated team that is committed to delivering exceptional service and driving operational excellence.**As a #Changeable you will have access to:*** Opportunities to network and collaborate* Work that is challenging* Opportunities to innovate* Conditions that are flexible* Focus on health and wellbeing* Resources to help you with your professional development* Generous leave policy* Preferential employee banking rates**We can be a match if you are / have*** Analytical* Adaptable and curious* Thrive in a collaborative environment* Conceptual and Big Picture Thinking* Strategic Thinking**Apply now if you are interested in taking the next step. We look forward to engaging with you!**All appointments will be made in line with FirstRand Group’s Employment Equity plan. The bank supports the recruitment and advancement of individuals with disabilities. In order for us to fulfil this purpose, candidates can disclose their disability information on a voluntary basis. The Bank will keep this information confidential unless we are required by law to disclose this information to other parties.**#**Post**#**FNB**#**LI-LM8# # ***Job Details***# **Take note that applications will not be accepted on the below date and onwards, kindly submit applications ahead of the closing date indicated below.**17/10/25All appointments will be made in line with FirstRand Group’s Employment Equity plan. The Bank supports the recruitment and advancement of individuals with disabilities. In order for us to fulfill this purpose, candidates can disclose their disability information on a voluntary basis. The Bank will keep this information confidential unless we are required by law to disclose this information to other parties.Introduce yourself to our recruiters and we will get in touch if there's a role that seems like a good match.Should you have any queries, please log it via .
#J-18808-Ljbffr

Overview

Role Purpose: The Assistant Operations Manager will partner with our leadership team to ensure seamless day-to-day operations of our coffee shop portfolio. You'll focus on driving consistency, efficiency, and high standards of customer service and product quality across our SA locations.

Responsibilities

• Operational Support: Assist in overseeing daily operations of multiple coffee shops, ensuring alignment with company standards.
• Team Leadership: Support management of barista teams, fostering a culture of excellence and passion for coffee in SA’s urban environments.
• Quality Control: Monitor beverage and food quality, ensuring adherence to our specialty coffee protocols.
• Inventory & Supply Chain: Help manage inventory processes, supplier relationships relevant for SA operations.
• Customer Experience: Drive initiatives enhancing customer satisfaction in our Cape Town, Johannesburg, and other SA locations.
• Compliance: Assist in ensuring compliance with health, safety, labour regulations pertinent to SA coffee shop operations.
• Reporting & Analysis: Support operational reporting, contributing to data-driven decisions for SA business.
• Training & Development: Contribute to training programs for staff development fitting our SA coffee shop teams.
• Problem Solving: Provide hands-on support addressing operational challenges across locations.

Qualifications

• Experience: Minimum 2-3 years' experience in hospitality/coffee shop operations, preferably in SA or similar markets.
• Coffee Passion: Enthusiasm for specialty coffee aligning with our brand ethos.
• Leadership Skills: Ability to motivate teams in fast-paced SA urban coffee environments.
• Organizational Skills: Strong planning, multitasking abilities fitting dynamic coffee shop ops.
• Communication: Excellent communication skills for SA multicultural teams and customers.
• Problem-Solving: Aptitude for addressing operational issues pragmatically

#J-18808-Ljbffr

# **Job Description**Hello Future, Operations Manager Welcome to FNB, the home of the #changeables. We design for the shapeshifters and deliver products and services that make us incredibly proud of the people that make it happen. As part of our talent team, you will be surrounded by unique talents, diverse minds, and an adaptable environment that lives up to the promise of staying curious. Now’s the time to imagine your potential in a team where experts come together and ignite effective change.**Role Responsibility:**An exciting opportunity has arisen within the PoP Human Capital team for an Operations Manager. The successful incumbent will be responsible for overseeing and managing core HR Operational Functions and related systems, ensuring compliance, accuracy, efficiency, reporting, data extracts, employee support and queries across multiple platforms. A large portion of the role will include the management of OBR processes, maintaining and updating HR documentation, contracts, annexures, and ensure alignment with performance and bonus eligibility criteria.**Are you some one who can:*** Develop a service culture which builds rewarding relationships, proposes innovations and allows others to provide exceptional client service* Enable Business Unit service delivery through implementing systems, processes and metrics for measuring service levels and satisfaction.* Cultivate and manage objective working relationships with a variety of stakeholders, including end-users, SME’s, project managers and senior staff members* Translate strategies into actionable goals and execute relevant projects / initiatives aligned to strategic objectives with specific performance measures and control systems to track progress* Comply with governance in terms of legislative and audit requirement through Governance - develop, monitor, maintain and ensure compliance in the business* Identify report and mitigate operational risk at a product, process and/or channel level within a business unit* Drive operational efficiencies and delivery of superior quality customer experiences and improve operational processes and procedures on an ongoing basis* Improve business decisions by providing accurate and reliable business intelligence (information) together with analyzing trends and data* Plan and execute campaigns successfully and on schedule. Maintain operational accountability for all campaign execution.* Support effective teamwork within the function. Participate and collaborate across teams* Manage personal and management development to increase own skills and competencies for the managerial function and future Leadership growth opportunities**You will be an ideal candidate if you***Required Qualifications and Experience:*** Relevant NQF Level 5 qualification, with a preference for a BCom* 4 to 5 years’ experience in Human Capital or Operations**Join Us:** If you are a proactive leader with a passion for HR operations and a proven track record in managing processes, we invite you to apply for the Operations Manager position within our PoP Human Capital Support environment. Be part of a dedicated team that is committed to delivering exceptional service and driving operational excellence.**As a #Changeable you will have access to:*** Opportunities to network and collaborate* Work that is challenging* Opportunities to innovate* Conditions that are flexible* Focus on health and wellbeing* Resources to help you with your professional development* Generous leave policy* Preferential employee banking rates**We can be a match if you are / have*** Analytical* Adaptable and curious* Thrive in a collaborative environment* Conceptual and Big Picture Thinking* Strategic Thinking**Apply now if you are interested in taking the next step. We look forward to engaging with you!**All appointments will be made in line with FirstRand Group’s Employment Equity plan. The bank supports the recruitment and advancement of individuals with disabilities. In order for us to fulfil this purpose, candidates can disclose their disability information on a voluntary basis. The Bank will keep this information confidential unless we are required by law to disclose this information to other parties.**#**Post**#**FNB**#**LI-LM8# # ***Job Details***# **Take note that applications will not be accepted on the below date and onwards, kindly submit applications ahead of the closing date indicated below.**17/10/25All appointments will be made in line with FirstRand Group’s Employment Equity plan. The Bank supports the recruitment and advancement of individuals with disabilities. In order for us to fulfill this purpose, candidates can disclose their disability information on a voluntary basis. The Bank will keep this information confidential unless we are required by law to disclose this information to other parties.Introduce yourself to our recruiters and we will get in touch if there's a role that seems like a good match.Should you have any queries, please log it via .
#J-18808-Ljbffr

# **Job Description**Hello Future, Operations Manager Welcome to FNB, the home of the #changeables. We design for the shapeshifters and deliver products and services that make us incredibly proud of the people that make it happen. As part of our talent team, you will be surrounded by unique talents, diverse minds, and an adaptable environment that lives up to the promise of staying curious. Now’s the time to imagine your potential in a team where experts come together and ignite effective change.**Role Responsibility:**An exciting opportunity has arisen within the PoP Human Capital team for an Operations Manager. The successful incumbent will be responsible for overseeing and managing core HR Operational Functions and related systems, ensuring compliance, accuracy, efficiency, reporting, data extracts, employee support and queries across multiple platforms. A large portion of the role will include the management of OBR processes, maintaining and updating HR documentation, contracts, annexures, and ensure alignment with performance and bonus eligibility criteria.**Are you some one who can:*** Develop a service culture which builds rewarding relationships, proposes innovations and allows others to provide exceptional client service* Enable Business Unit service delivery through implementing systems, processes and metrics for measuring service levels and satisfaction.* Cultivate and manage objective working relationships with a variety of stakeholders, including end-users, SME’s, project managers and senior staff members* Translate strategies into actionable goals and execute relevant projects / initiatives aligned to strategic objectives with specific performance measures and control systems to track progress* Comply with governance in terms of legislative and audit requirement through Governance - develop, monitor, maintain and ensure compliance in the business* Identify report and mitigate operational risk at a product, process and/or channel level within a business unit* Drive operational efficiencies and delivery of superior quality customer experiences and improve operational processes and procedures on an ongoing basis* Improve business decisions by providing accurate and reliable business intelligence (information) together with analyzing trends and data* Plan and execute campaigns successfully and on schedule. Maintain operational accountability for all campaign execution.* Support effective teamwork within the function. Participate and collaborate across teams* Manage personal and management development to increase own skills and competencies for the managerial function and future Leadership growth opportunities**You will be an ideal candidate if you***Required Qualifications and Experience:*** Relevant NQF Level 5 qualification, with a preference for a BCom* 4 to 5 years’ experience in Human Capital or Operations**Join Us:** If you are a proactive leader with a passion for HR operations and a proven track record in managing processes, we invite you to apply for the Operations Manager position within our PoP Human Capital Support environment. Be part of a dedicated team that is committed to delivering exceptional service and driving operational excellence.**As a #Changeable you will have access to:*** Opportunities to network and collaborate* Work that is challenging* Opportunities to innovate* Conditions that are flexible* Focus on health and wellbeing* Resources to help you with your professional development* Generous leave policy* Preferential employee banking rates**We can be a match if you are / have*** Analytical* Adaptable and curious* Thrive in a collaborative environment* Conceptual and Big Picture Thinking* Strategic Thinking**Apply now if you are interested in taking the next step. We look forward to engaging with you!**All appointments will be made in line with FirstRand Group’s Employment Equity plan. The bank supports the recruitment and advancement of individuals with disabilities. In order for us to fulfil this purpose, candidates can disclose their disability information on a voluntary basis. The Bank will keep this information confidential unless we are required by law to disclose this information to other parties.**#**Post**#**FNB**#**LI-LM8# # ***Job Details***# **Take note that applications will not be accepted on the below date and onwards, kindly submit applications ahead of the closing date indicated below.**17/10/25All appointments will be made in line with FirstRand Group’s Employment Equity plan. The Bank supports the recruitment and advancement of individuals with disabilities. In order for us to fulfill this purpose, candidates can disclose their disability information on a voluntary basis. The Bank will keep this information confidential unless we are required by law to disclose this information to other parties.Introduce yourself to our recruiters and we will get in touch if there's a role that seems like a good match.Should you have any queries, please log it via .
#J-18808-Ljbffr

# **Job Description**Hello Future, Operations Manager Welcome to FNB, the home of the #changeables. We design for the shapeshifters and deliver products and services that make us incredibly proud of the people that make it happen. As part of our talent team, you will be surrounded by unique talents, diverse minds, and an adaptable environment that lives up to the promise of staying curious. Now’s the time to imagine your potential in a team where experts come together and ignite effective change.**Role Responsibility:**An exciting opportunity has arisen within the PoP Human Capital team for an Operations Manager. The successful incumbent will be responsible for overseeing and managing core HR Operational Functions and related systems, ensuring compliance, accuracy, efficiency, reporting, data extracts, employee support and queries across multiple platforms. A large portion of the role will include the management of OBR processes, maintaining and updating HR documentation, contracts, annexures, and ensure alignment with performance and bonus eligibility criteria.**Are you some one who can:*** Develop a service culture which builds rewarding relationships, proposes innovations and allows others to provide exceptional client service* Enable Business Unit service delivery through implementing systems, processes and metrics for measuring service levels and satisfaction.* Cultivate and manage objective working relationships with a variety of stakeholders, including end-users, SME’s, project managers and senior staff members* Translate strategies into actionable goals and execute relevant projects / initiatives aligned to strategic objectives with specific performance measures and control systems to track progress* Comply with governance in terms of legislative and audit requirement through Governance - develop, monitor, maintain and ensure compliance in the business* Identify report and mitigate operational risk at a product, process and/or channel level within a business unit* Drive operational efficiencies and delivery of superior quality customer experiences and improve operational processes and procedures on an ongoing basis* Improve business decisions by providing accurate and reliable business intelligence (information) together with analyzing trends and data* Plan and execute campaigns successfully and on schedule. Maintain operational accountability for all campaign execution.* Support effective teamwork within the function. Participate and collaborate across teams* Manage personal and management development to increase own skills and competencies for the managerial function and future Leadership growth opportunities**You will be an ideal candidate if you***Required Qualifications and Experience:*** Relevant NQF Level 5 qualification, with a preference for a BCom* 4 to 5 years’ experience in Human Capital or Operations**Join Us:** If you are a proactive leader with a passion for HR operations and a proven track record in managing processes, we invite you to apply for the Operations Manager position within our PoP Human Capital Support environment. Be part of a dedicated team that is committed to delivering exceptional service and driving operational excellence.**As a #Changeable you will have access to:*** Opportunities to network and collaborate* Work that is challenging* Opportunities to innovate* Conditions that are flexible* Focus on health and wellbeing* Resources to help you with your professional development* Generous leave policy* Preferential employee banking rates**We can be a match if you are / have*** Analytical* Adaptable and curious* Thrive in a collaborative environment* Conceptual and Big Picture Thinking* Strategic Thinking**Apply now if you are interested in taking the next step. We look forward to engaging with you!**All appointments will be made in line with FirstRand Group’s Employment Equity plan. The bank supports the recruitment and advancement of individuals with disabilities. In order for us to fulfil this purpose, candidates can disclose their disability information on a voluntary basis. The Bank will keep this information confidential unless we are required by law to disclose this information to other parties.**#**Post**#**FNB**#**LI-LM8# # ***Job Details***# **Take note that applications will not be accepted on the below date and onwards, kindly submit applications ahead of the closing date indicated below.**17/10/25All appointments will be made in line with FirstRand Group’s Employment Equity plan. The Bank supports the recruitment and advancement of individuals with disabilities. In order for us to fulfill this purpose, candidates can disclose their disability information on a voluntary basis. The Bank will keep this information confidential unless we are required by law to disclose this information to other parties.Introduce yourself to our recruiters and we will get in touch if there's a role that seems like a good match.Should you have any queries, please log it via .
#J-18808-Ljbffr

# **Job Description**Hello Future, Operations Manager Welcome to FNB, the home of the #changeables. We design for the shapeshifters and deliver products and services that make us incredibly proud of the people that make it happen. As part of our talent team, you will be surrounded by unique talents, diverse minds, and an adaptable environment that lives up to the promise of staying curious. Now’s the time to imagine your potential in a team where experts come together and ignite effective change.**Role Responsibility:**An exciting opportunity has arisen within the PoP Human Capital team for an Operations Manager. The successful incumbent will be responsible for overseeing and managing core HR Operational Functions and related systems, ensuring compliance, accuracy, efficiency, reporting, data extracts, employee support and queries across multiple platforms. A large portion of the role will include the management of OBR processes, maintaining and updating HR documentation, contracts, annexures, and ensure alignment with performance and bonus eligibility criteria.**Are you some one who can:*** Develop a service culture which builds rewarding relationships, proposes innovations and allows others to provide exceptional client service* Enable Business Unit service delivery through implementing systems, processes and metrics for measuring service levels and satisfaction.* Cultivate and manage objective working relationships with a variety of stakeholders, including end-users, SME’s, project managers and senior staff members* Translate strategies into actionable goals and execute relevant projects / initiatives aligned to strategic objectives with specific performance measures and control systems to track progress* Comply with governance in terms of legislative and audit requirement through Governance - develop, monitor, maintain and ensure compliance in the business* Identify report and mitigate operational risk at a product, process and/or channel level within a business unit* Drive operational efficiencies and delivery of superior quality customer experiences and improve operational processes and procedures on an ongoing basis* Improve business decisions by providing accurate and reliable business intelligence (information) together with analyzing trends and data* Plan and execute campaigns successfully and on schedule. Maintain operational accountability for all campaign execution.* Support effective teamwork within the function. Participate and collaborate across teams* Manage personal and management development to increase own skills and competencies for the managerial function and future Leadership growth opportunities**You will be an ideal candidate if you***Required Qualifications and Experience:*** Relevant NQF Level 5 qualification, with a preference for a BCom* 4 to 5 years’ experience in Human Capital or Operations**Join Us:** If you are a proactive leader with a passion for HR operations and a proven track record in managing processes, we invite you to apply for the Operations Manager position within our PoP Human Capital Support environment. Be part of a dedicated team that is committed to delivering exceptional service and driving operational excellence.**As a #Changeable you will have access to:*** Opportunities to network and collaborate* Work that is challenging* Opportunities to innovate* Conditions that are flexible* Focus on health and wellbeing* Resources to help you with your professional development* Generous leave policy* Preferential employee banking rates**We can be a match if you are / have*** Analytical* Adaptable and curious* Thrive in a collaborative environment* Conceptual and Big Picture Thinking* Strategic Thinking**Apply now if you are interested in taking the next step. We look forward to engaging with you!**All appointments will be made in line with FirstRand Group’s Employment Equity plan. The bank supports the recruitment and advancement of individuals with disabilities. In order for us to fulfil this purpose, candidates can disclose their disability information on a voluntary basis. The Bank will keep this information confidential unless we are required by law to disclose this information to other parties.**#**Post**#**FNB**#**LI-LM8# # ***Job Details***# **Take note that applications will not be accepted on the below date and onwards, kindly submit applications ahead of the closing date indicated below.**17/10/25All appointments will be made in line with FirstRand Group’s Employment Equity plan. The Bank supports the recruitment and advancement of individuals with disabilities. In order for us to fulfill this purpose, candidates can disclose their disability information on a voluntary basis. The Bank will keep this information confidential unless we are required by law to disclose this information to other parties.Introduce yourself to our recruiters and we will get in touch if there's a role that seems like a good match.Should you have any queries, please log it via .
#J-18808-Ljbffr

# **Job Description**Hello Future, Operations Manager Welcome to FNB, the home of the #changeables. We design for the shapeshifters and deliver products and services that make us incredibly proud of the people that make it happen. As part of our talent team, you will be surrounded by unique talents, diverse minds, and an adaptable environment that lives up to the promise of staying curious. Now’s the time to imagine your potential in a team where experts come together and ignite effective change.**Role Responsibility:**An exciting opportunity has arisen within the PoP Human Capital team for an Operations Manager. The successful incumbent will be responsible for overseeing and managing core HR Operational Functions and related systems, ensuring compliance, accuracy, efficiency, reporting, data extracts, employee support and queries across multiple platforms. A large portion of the role will include the management of OBR processes, maintaining and updating HR documentation, contracts, annexures, and ensure alignment with performance and bonus eligibility criteria.**Are you some one who can:*** Develop a service culture which builds rewarding relationships, proposes innovations and allows others to provide exceptional client service* Enable Business Unit service delivery through implementing systems, processes and metrics for measuring service levels and satisfaction.* Cultivate and manage objective working relationships with a variety of stakeholders, including end-users, SME’s, project managers and senior staff members* Translate strategies into actionable goals and execute relevant projects / initiatives aligned to strategic objectives with specific performance measures and control systems to track progress* Comply with governance in terms of legislative and audit requirement through Governance - develop, monitor, maintain and ensure compliance in the business* Identify report and mitigate operational risk at a product, process and/or channel level within a business unit* Drive operational efficiencies and delivery of superior quality customer experiences and improve operational processes and procedures on an ongoing basis* Improve business decisions by providing accurate and reliable business intelligence (information) together with analyzing trends and data* Plan and execute campaigns successfully and on schedule. Maintain operational accountability for all campaign execution.* Support effective teamwork within the function. Participate and collaborate across teams* Manage personal and management development to increase own skills and competencies for the managerial function and future Leadership growth opportunities**You will be an ideal candidate if you***Required Qualifications and Experience:*** Relevant NQF Level 5 qualification, with a preference for a BCom* 4 to 5 years’ experience in Human Capital or Operations**Join Us:** If you are a proactive leader with a passion for HR operations and a proven track record in managing processes, we invite you to apply for the Operations Manager position within our PoP Human Capital Support environment. Be part of a dedicated team that is committed to delivering exceptional service and driving operational excellence.**As a #Changeable you will have access to:*** Opportunities to network and collaborate* Work that is challenging* Opportunities to innovate* Conditions that are flexible* Focus on health and wellbeing* Resources to help you with your professional development* Generous leave policy* Preferential employee banking rates**We can be a match if you are / have*** Analytical* Adaptable and curious* Thrive in a collaborative environment* Conceptual and Big Picture Thinking* Strategic Thinking**Apply now if you are interested in taking the next step. We look forward to engaging with you!**All appointments will be made in line with FirstRand Group’s Employment Equity plan. The bank supports the recruitment and advancement of individuals with disabilities. In order for us to fulfil this purpose, candidates can disclose their disability information on a voluntary basis. The Bank will keep this information confidential unless we are required by law to disclose this information to other parties.**#**Post**#**FNB**#**LI-LM8# # ***Job Details***# **Take note that applications will not be accepted on the below date and onwards, kindly submit applications ahead of the closing date indicated below.**17/10/25All appointments will be made in line with FirstRand Group’s Employment Equity plan. The Bank supports the recruitment and advancement of individuals with disabilities. In order for us to fulfill this purpose, candidates can disclose their disability information on a voluntary basis. The Bank will keep this information confidential unless we are required by law to disclose this information to other parties.Introduce yourself to our recruiters and we will get in touch if there's a role that seems like a good match.Should you have any queries, please log it via .
#J-18808-Ljbffr

Overview

Operations Manager – Robertville. JHB.

We have two vacant positions for Operations Managers at our Robertville Branch (Johannesburg).

The overall purpose of the position is to ensure that all site-specific security requirements are adhered to and that the Client’s needs are always efficiently and professionally met (as per the SLA). To ensure the posting of Security Officers and ensure that all operations are managed timeously and effectively.

Minimum Requirements

• Grade 12 (Matric) Certificate or equivalent.
• PSIRA Grade A/B registered and accredited, up to date.
• No Criminal Record or any pending cases.
• Valid driver’s license with own reliable transport.
• Minimum 2–5 years’ Site Supervisory or Management experience.
• Staff management experience essential.
• Computer literacy.
• Clear Criminal Record.
• Must be physically fit and in good health.
• Must reside in the greater Johannesburg area or be willing to relocate at own cost.

Key Performance Areas

• Maintaining good relations between Fidelity Security Services and clients regarding security services rendered.
• Daily feedback and liaison with Fidelity Security Services Management and Clients.
• Compiling, distribution, and communication on daily, weekly, and monthly reports.
• Compiling, distribution and communication on all Incident, Accident, and Investigation reports.
• Obtaining statements of all investigations.
• Ensuring the posting of Security Officers are done timeously for full site coverage on both day shift and night shift, as per Client SLA agreement.
• Ensuring that all Security Officers meet the contractual requirements as stipulated by the client.
• Discipline staff. Attend CCMA and Labour Court if and when required.
• Constantly evaluating the service levels provided and making recommendations to the clients regarding the improvement of services.
• Ensuring continuous assessment of the Client’s premises and minimizing as far as possible risky access and creating several barriers to would be criminals.
• Auditing and verifying the access registers on a daily basis and generating exception reports.

Core Competencies

• Good communication skills both verbal and written
• Strong planning, organizational, and administrative skills are required.
• Good interpersonal and client liaison skills are required.
• Experience in investigation techniques and report writing.
• Willing and able to work extended/flexi hours if and when required.
• Ability to work under pressure and without supervision.
• Analytical, Critical Thinking & Planning skills

We reserve the right not to make an appointment to any advertised position. Whilst preference is given to existing employees at all times and the choice made is purely on merit, Historically Disadvantaged Candidates and Black Female Candidates are encouraged and supported in the FSG team. Whilst black female candidates will be given priority as per our transformation policy subject to the above criteria.

Fidelity Services Group (Pty) Ltd supports global fair practice and business ethics on continuous development of our human capital as the key resource to our success in the markets in which we participate.

#J-18808-Ljbffr