1,658 Operations jobs in South Africa

Business Segment: Corporate & Investment Banking

Location: ZA, GP, Johannesburg, Simmonds Street 5

Provision of reporting, insights and analytics for a portfolio across multiple products and/or segments across the product lifecycle (e.g. originations, account management, collections) in order to inform business decision making & strategy formulation. To enable the business to access and interpret reports and dashboards, and to efficiently and effectively utilise the available reporting tools. To drive the automation of relevant production reports to ensure efficiency and accuracy of reports. To drive process improvement across the products and segments.

Type of Qualification: First Degree
Field of Study: Information Technology

This role requires at least 7 years of experience in customer data and information lifecycle with an understanding of BI technologies and practices.

1-2 years:

• Experience in business analysis, process flow and business process improvement.

5-7 years:

• Experience in Data analytics and BI technologies.

• Adopting Practical Approaches
• Challenging Ideas
• Documenting Facts
• Examining Information
• Exploring Possibilities
• Interacting with People
• Interpreting Data
• Taking Action
• Team Working
• Data Analysis
• Data Integrity
• Business Intelligence using Qlik Sense
• Knowledge of Banking & Financial Service

The Finance Process Improvement Manager is responsible for analysing and enhancing financial processes to improve efficiency, reduce costs, and maximize productivity. They use data-driven methodologies to identify bottlenecks, eliminate waste, and streamline workflows. The role involves collaborating across departments to implement changes, leveraging technology to automate processes, and ensuring compliance with industry regulations. They also monitors key performance indicators (KPIs) to assess the impact of improvements and drive continuous innovation within financial operations.

Principal Accountabilities:

• Define and deliver a continuous improvement plan of financial and control processes across the company and core processes aligned to the business strategy
• Working with key process owners to Identify process improvement opportunities, such as reducing process waste, utilizing digital solutions and streamlining processes
• Deliver the Harmonization and standardization of processes and support the introduction of innovation/technology where appropriate and commercially viable to deliver impactful results
• Works with FPI team to address critical process failures and/or control gaps at operating unit level (as identified through Internal Control monitoring, Internal Audits and External audits)
• Co-ordinate & lead a multi-disciplined response teams to address critical process failures and/or control gaps at operating unit level (as identified through Internal Control monitoring, Internal Audits and External audits
• Continuously update and enhance process designs, guidelines and training material as part of a continuous improvement cycle
• Embed new processes across the organization ensuring harmonisation
  
  
  

• ACCA / BCom Accounting or equivalent
• Passionate about working in finance transformation
• At least 7+ years of post-qualified, industry relevant experience
• Advanced problem solving, and analytical capabilities
• Experience in process implementation and optimisation
• Project and change management skills

Who We Are Is What We Do. Deel and our family of growing companies are made up of global teams dedicated to helping businesses hire anyone, anywhere, easily.

The team comprises over three thousand self-driven individuals spanning over 100 countries, and our unified yet diverse culture keeps us continually learning and innovating the platform and products for customers.

Companies should be able to hire the best talent anywhere in the world, so we are building the best platform to make that a reality. Our market-leading technology, expertise, and global team are crucial to the platform’s success. We deliver the best products and features in our space, enabling millions of jobs worldwide and connecting the global workforce with the best companies and opportunities.

Why should you be part of our success story?

A 30-mile hiring radius should no longer dictate how companies hire because exceptional talent lives everywhere. Deel sees a world without hiring borders and endless talent that pairs perfect candidates with great companies.

We offer global teams all the tools they need to hire, onboard, manage, pay, and scale at full speed. We aim to foster a diverse global economy by building a generational platform that seamlessly connects companies with talent worldwide.

After our successful Series D in 2021, we raised another $50M in 2023, doubling our valuation to $12B. There’s never been a more exciting time to join Deel — the international payroll and compliance market leader.

Support Process Improvement Lead –

Responsibilities:

• Analyze and work closely with Team Leaders and the Pod Manager to identify and capitalize on opportunities for improvement.
• Offer actionable insights to the product team to elevate the customer experience.
• Identify and address any gaps in processes or knowledge, and suggest improvements to the CX Enablement team for material updates, in collaboration with Quality Assurance and training departments.
• Take charge of enhancing and updating Open Deel articles to bridge existing knowledge gaps, with support from the enablement team.
• Establish and maintain robust interdepartmental collaborations to streamline support processes and facilitate efficient knowledge sharing and documentation.
• Evaluate data and observe trends within core pods to propose enhancements.
• Actively engage with the Pod Manager on a daily basis to discuss tasks and contribute to ongoing initiatives.
• Monitor and report on the impact of implemented changes, providing regular updates to leadership and stakeholders.
• Lead cross-functional projects to enhance customer support workflows and reduce resolution time.
• Develop a metrics-driven approach to track and analyze customer satisfaction and support team performance.

Job Summary:

The role involves analyzing and collaborating closely with Team Leaders and the Pod Manager to identify improvement opportunities. This includes offering actionable insights to enhance customer experiences and addressing gaps in processes or knowledge.

Responsibilities also entail updating knowledge materials, fostering interdepartmental collaborations, evaluating data trends, and engaging with the Pod Manager daily. The role requires monitoring and reporting on implemented changes, leading cross-functional projects to improve support workflows, and developing a metrics-driven approach to track customer satisfaction and support team performance.

Total Rewards

Our workforce deserves fair and competitive pay that meets them where they are. With scalable benefits, rewards, and perks, our total rewards programs reflect our commitment to inclusivity and access for all.

Some things you’ll enjoy

• Provided computer equipment tailored to your role
• Stock grant opportunities dependent on your role, employment status and location
• Additional perks and benefits based on your employment status and country
• The flexibility of remote work, including WeWork access where available

At Deel, we’re an equal-opportunity employer that values diversity and positively encourages applications from suitably qualified and eligible candidates regardless of race, religion, sex, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, pregnancy or maternity or other applicable legally protected characteristics.

Business Segment: Corporate & Investment Banking

Location: ZA, GP, Johannesburg, Simmonds Street 5

Provision of reporting, insights and analytics for a portfolio across multiple products and/or segments across the product lifecycle (e.g. originations, account management, collections) in order to inform business decision making & strategy formulation. To enable the business to access and interpret reports and dashboards, and to efficiently and effectively utilise the available reporting tools. To drive the automation of relevant production reports to ensure efficiency and accuracy of reports. To drive process improvement across the products and segments.

Type of Qualification: First Degree
Field of Study: Information Technology

This role requires at least 7 years of experience in customer data and information lifecycle with an understanding of BI technologies and practices.

1-2 years:

• Experience in business analysis, process flow and business process improvement.

5-7 years:

• Experience in Data analytics and BI technologies.

• Adopting Practical Approaches
• Challenging Ideas
• Documenting Facts
• Examining Information
• Exploring Possibilities
• Interacting with People
• Interpreting Data
• Taking Action
• Team Working
• Data Analysis
• Data Integrity
• Business Intelligence using Qlik Sense
• Knowledge of Banking & Financial Service

Who We Are Is What We Do. Deel and our family of growing companies are made up of global teams dedicated to helping businesses hire anyone, anywhere, easily.

The team comprises over three thousand self-driven individuals spanning over 100 countries, and our unified yet diverse culture keeps us continually learning and innovating the platform and products for customers.

Companies should be able to hire the best talent anywhere in the world, so we are building the best platform to make that a reality. Our market-leading technology, expertise, and global team are crucial to the platform’s success. We deliver the best products and features in our space, enabling millions of jobs worldwide and connecting the global workforce with the best companies and opportunities.

Why should you be part of our success story?

A 30-mile hiring radius should no longer dictate how companies hire because exceptional talent lives everywhere. Deel sees a world without hiring borders and endless talent that pairs perfect candidates with great companies.

We offer global teams all the tools they need to hire, onboard, manage, pay, and scale at full speed. We aim to foster a diverse global economy by building a generational platform that seamlessly connects companies with talent worldwide.

After our successful Series D in 2021, we raised another $50M in 2023, doubling our valuation to $12B. There’s never been a more exciting time to join Deel — the international payroll and compliance market leader.

Support Process Improvement Lead –

Responsibilities:

• Analyze and work closely with Team Leaders and the Pod Manager to identify and capitalize on opportunities for improvement.
• Offer actionable insights to the product team to elevate the customer experience.
• Identify and address any gaps in processes or knowledge, and suggest improvements to the CX Enablement team for material updates, in collaboration with Quality Assurance and training departments.
• Take charge of enhancing and updating Open Deel articles to bridge existing knowledge gaps, with support from the enablement team.
• Establish and maintain robust interdepartmental collaborations to streamline support processes and facilitate efficient knowledge sharing and documentation.
• Evaluate data and observe trends within core pods to propose enhancements.
• Actively engage with the Pod Manager on a daily basis to discuss tasks and contribute to ongoing initiatives.
• Monitor and report on the impact of implemented changes, providing regular updates to leadership and stakeholders.
• Lead cross-functional projects to enhance customer support workflows and reduce resolution time.
• Develop a metrics-driven approach to track and analyze customer satisfaction and support team performance.

Job Summary:

The role involves analyzing and collaborating closely with Team Leaders and the Pod Manager to identify improvement opportunities. This includes offering actionable insights to enhance customer experiences and addressing gaps in processes or knowledge.

Responsibilities also entail updating knowledge materials, fostering interdepartmental collaborations, evaluating data trends, and engaging with the Pod Manager daily. The role requires monitoring and reporting on implemented changes, leading cross-functional projects to improve support workflows, and developing a metrics-driven approach to track customer satisfaction and support team performance.

Total Rewards

Our workforce deserves fair and competitive pay that meets them where they are. With scalable benefits, rewards, and perks, our total rewards programs reflect our commitment to inclusivity and access for all.

Some things you’ll enjoy

• Provided computer equipment tailored to your role
• Stock grant opportunities dependent on your role, employment status and location
• Additional perks and benefits based on your employment status and country
• The flexibility of remote work, including WeWork access where available

At Deel, we’re an equal-opportunity employer that values diversity and positively encourages applications from suitably qualified and eligible candidates regardless of race, religion, sex, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, pregnancy or maternity or other applicable legally protected characteristics.

The Finance Process Improvement Manager is responsible for analysing and enhancing financial processes to improve efficiency, reduce costs, and maximize productivity. They use data-driven methodologies to identify bottlenecks, eliminate waste, and streamline workflows. The role involves collaborating across departments to implement changes, leveraging technology to automate processes, and ensuring compliance with industry regulations. They also monitors key performance indicators (KPIs) to assess the impact of improvements and drive continuous innovation within financial operations. Principal Accountabilities:

• Define and deliver a continuous improvement plan of financial and control processes across the company and core processes aligned to the business strategy
• Working with key process owners to Identify process improvement opportunities, such as reducing process waste, utilizing digital solutions and streamlining processes
• Deliver the Harmonization and standardization of processes and support the introduction of innovation/technology where appropriate and commercially viable to deliver impactful results
• Works with FPI team to address critical process failures and/or control gaps at operating unit level (as identified through Internal Control monitoring, Internal Audits and External audits)
• Co-ordinate & lead a multi-disciplined response teams to address critical process failures and/or control gaps at operating unit level (as identified through Internal Control monitoring, Internal Audits and External audits
• Continuously update and enhance process designs, guidelines and training material as part of a continuous improvement cycle
• Embed new processes across the organization ensuring harmonisation

• ACCA / BCom Accounting or equivalent
• Passionate about working in finance transformation
• At least 7+ years of post-qualified, industry relevant experience
• Advanced problem solving, and analytical capabilities
• Experience in process implementation and optimisation
• Project and change management skills

A vacancy has arisen with a major law firm in their Business Operations Department across the Human Resources (HR) and Marketing & Business Development (MBD) teams for a Business Operations Administrator.

Responsibilities:

1. Undertake daily administrative tasks to ensure the functionality and coordination of the department’s activities.
2. Manage events in terms of successfully planning and implementing client-facing and internal events as needed.
3. Manage stock levels of marketing promotional items and replenish when the need arises.
4. Assist with the coordination of client gifts.
5. Ad-hoc assistance in supporting the national Marketing team with administrative deliverables pertaining to the Western Cape Offices.
6. Ad-hoc assistance in preparing, printing, and delivery of tenders and pitches.
7. Assist with data steward related tasks on InterAction including data capturing, maintaining accurate client information, and continuous monitoring of data hygiene.
8. Create and deploy events related invitations utilizing an emailing system and manage this process from inception to reporting.
9. Work closely with members of the MBD team to ensure deadlines are met and stakeholders are assisted as needed with high-quality output.

Requirements:

1. A degree/diploma in Marketing/Communications/Events Management.
2. 2-4 years experience in a similar role.
3. Some experience in an HR or administrative role.
4. Excellent command over the English language.
5. Excellent planning and time management skills.
6. Ability to engage with senior management to ensure effective coordination and implementation of the Western Cape HR and MBD.
7. Demonstrable ability to multi-task and adhere to deadlines.
8. Need to travel monthly to Stellenbosch office.

Please note only shortlisted candidates will be contacted.

Annually

Reference: CPT006910-ST-1

A vacancy has arisen in the Business Operations Department across the Human Resources and Marketing & Business Development teams

CAPE TOWN CBD

R 250 000 - R 340 000 P/A CTC NEGOTIABLE DEPENDING ON EXPERIENCE

• A degree/diploma in Marketing/Communications/Events Management
• 2-4 Years' experience in a similar role
• Some experience in an HR or administrative role
• The candidate will be responsible for a HR Portfolio comprising:
• Professional Staff documentation administration
• Graduate Administration
• Recruitment Administration
• Training & Development Administration
• HR Project Administration and general admin
• Undertake daily administrative tasks to ensure the functionality and coordination of the department’s activities
• Manage events in terms of successfully planning and implementing client facing and internal events as needed
• Manage stock levels of marketing promotional items and replenish when the need arises
• Assist with the coordination of client gifts
• Ad-hoc assistance in supporting the national Marketing team with administrative deliverables
• Ad-hoc assistance in preparing, printing and delivery of tenders and pitches
• Assist with data steward related tasks on InterAction including data capturing, maintaining accurate client information and continuous monitoring of data hygiene
• Create and deploy events related invitations utilising an emailing system and manage this process from inception to reporting
• Work closely with members of the MBD team to ensure deadlines are met and stakeholders are assisted as needed with high-quality output
• Excellent command over the English language
• Excellent planning and time management skills
• Ability to engage with senior management to ensure effective coordination and implementation of the Western Cape HR and MBD needs
• Demonstrable ability to multi-task and adhere to deadlines
• Please note that this position is 100% office based - must be able to travel monthly to the client's Stellenbosch office

CTC includes: Medical Aid, Provident fund, Life cover, Disability cover, Funeral benefit.

Join to apply for the Advanced Business Operations Leader role at Diebold Nixdorf2 days ago Be among the first 25 applicantsJoin to apply for the Advanced Business Operations Leader role at Diebold NixdorfDirect message the job poster from Diebold NixdorfTech Recruiter | Senior Talent Acquisition Partner | EMEA at DieboldJob DescriptionExpect more.

Connect more.

Be more at Diebold Nixdorf.

Our teams automate, digitize, and transform the way more than 75 million people around the globe bank and shop in this hyper-connected, consumer-centric world.

Join us in connecting people to commerce in this vital, rewarding role.The Advanced Business Operations Leader plays a critical role in supporting and working with the regional Head of Services Middle East & Africa, alongside working closely with the Finance and Services Operations team as well as other functions.

This role focuses on delivering insightful financial and operational analysis, providing data-driven recommendations, and optimizing business performance.

The role will be responsible for reporting on key business metrics, managing P&L performance, tracking, identifying and driving opportunities for cost savings and efficiency improvements across the region.

The role includes supporting the implementation of the LEAN methodology and tools to improve business processes and help us change to a culture of continuous improvement.

Initially as an individual contributor, the role is part of the wider Business Operations and Lean community within Diebold Nixdorf and as a result will connect and influence across multiple countries, roles and functions.ResponsibilitiesOperational & Financial ReportingDevelop and maintain comprehensive reports on operational performance, with a focus on financial metrics such as P&L, gross margin, and operating expenses.Prepare weekly, (Bowler) monthly, quarterly, and annual reports for senior leadership to inform decision-making and strategy development.Ensure that all reports / bowlers are accurate, timely, and aligned with business needs.Data Analysis & InsightsCollect, analyze, and interpret operational data to identify trends, issues, and opportunities for improvement.Provide actionable insights to the business, highlighting areas for cost savings, operational efficiency, and revenue growth.P&L Performance MonitoringTrack and analyze Profit & Loss performance across the business, identifying areas of variance and suggesting corrective actions.Collaborate with finance and department heads to ensure alignment between financial targets and operational performance.Cost Management & EfficiencyIdentify areas for cost savings within the business, particularly around operational expenses.Monitor the implementation of cost-saving measures and evaluate their impact on gross margins and overall profitability.Work closely with cross-functional teams to develop and implement process improvements that drive operational efficiency.Support for Decision-MakingProvide financial data and analysis to support key decisions made by the Area Service Delivery and other senior leaders.Assist in the preparation of business cases and financial models to support new initiatives, projects, or investments.Cross-Functional CollaborationWork closely with key stakeholders across the business, including finance, operations, human resources, and sales, to ensure that business strategies and operations are aligned.Support the development of dashboards and reporting tools that provide visibility into operational performance for senior leadership.Risk and Compliance MonitoringIdentify and report on potential financial and operational risks, ensuring that these risks are mitigated and managed appropriately.Ensure compliance with internal policies and procedures, as well as external regulations that affect business operations.Process ImprovementContinuously seek opportunities to streamline reporting processes and improve the quality of data analysis.Support the implementation of new systems or tools that improve the efficiency of operations and reporting.Support the implementation of Lean within Services MEA as being part of the Lean community and the shift to a culture of continuous improvement.QualificationsKey CompetenciesAnalytical Thinking : Strong analytical skills, with the ability to process complex data and provide clear insights.Financial Acumen : Solid understanding of financial metrics, particularly P&L, gross margin, and cost management.Attention to Detail : High level of accuracy in data analysis and report preparation.Problem-Solving : Ability to identify problems and recommend solutions based on data-driven insightsmunication : Excellent communication skills, both verbal and written, with the ability to present complex data in a clear and concise manner.Collaboration : Proven ability to work effectively across teams and manage stakeholder relationships.Maintaining positive working relationships with diverse groups of business stakeholders.Meaningfully contribution to strategic planning and priority setting.Coach and mentor team members in a matrix organization.QualificationsMinimum of 5-7 years of relevant experience as a business operations practitioner or equivalent combination of education and experience.Excellent analytical, computer and problem-solving skillsExcellent understanding of key services related metrics, financial & non-financialProficiency in data analysis tools such as Excel, Power BI.Ability to understand processes and awareness about service operationsBasic knowledge of LEANMust be a team player and understand motivating and leading a team without direct supervisory responsibilitySelf-motivated to implement goals with minimal supervisionStrong communication skills including verbal, presentation, and interpersonalAbility to multi-taskHands-on orientationExcellent organizational skills and attention to detail.Excellent time management skills with a proven ability to meet deadlines.Excellent business English skills (written and spoken)Preferred Qualifications5+ years industry experience in a similar roleDirect experience of solutions similar to the DN portfolio (SW, Products, Service)Preference will be given to candidates from designated groups as per our company's Employment Equity plan and in accordance with the Employment Equity Act.About UsWhy should you join Diebold Nixdorf?Brightest minds + technology and innovation + business transformation The people of Diebold Nixdorf are 23,+ teammates of diverse talents and expertise in more than countries, harnessing future technologies to deliver personalized, secure consumer experiences that connect people to commerce.

Our culture is fueled by our values of collaboration, decisiveness, urgency, willingness to change, and accountability.–Diebold Nixdorf is an equal opportunity employer and we value diversity at our company.

We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, gender identity, age, marital status, veteran status, or disability status.To all recruitment agencies : Diebold Nixdorf does not accept agency resumes.

Please do not forward resumes to our jobs alias, Diebold Nixdorf employees or any other organization location.

Diebold Nixdorf is not responsible for any fees related to unsolicited resumes

• We are a global Company operating in multiple Locations and Entities.

As we are keen to find the best solution for our candidates several legal entities might be applicable for a Job offer.

A List of our operating entities can be found here - levelSeniority levelMid-Senior levelEmployment typeEmployment typeFull-timeJob functionJob functionConsulting, Information Technology, and SalesIndustriesIT Services and IT Consulting, Financial Services, and Computer Hardware ManufacturingReferrals increase your chances of interviewing at Diebold Nixdorf by 2xGet notified about new Business Operations Specialist jobs in City of Johannesburg, Gauteng, South Africa.City of Johannesburg, Gauteng, South Africa 1 week agoJohannesburg, Gauteng, South Africa 1 month agoMidrand, Gauteng, South Africa 2 weeks agoJohannesburg, Gauteng, South Africa 1 month agoJohannesburg, Gauteng, South Africa 1 week agoRandburg, Gauteng, South Africa 5 days agoBusiness and Commercial banking (BCB) Operations Graduate ProgrammeJohannesburg, Gauteng, South Africa 10 hours agoJohannesburg, Gauteng, South Africa 1 month agoJohannesburg, Gauteng, South Africa 4 hours agoPersonal & Private Banking (PPB) Credit Operations Graduate ProgrammeJohannesburg, Gauteng, South Africa 1 week agoJohannesburg, Gauteng, South Africa 3 days agoJohannesburg, Gauteng, South Africa 6 days agoStandard Bank CIB Operations Graduate ProgrammeJohannesburg, Gauteng, South Africa 2 hours agoJohannesburg, Gauteng, South Africa 2 hours agoJohannesburg, Gauteng, South Africa 2 days agoPersonal and Private Banking (PPB) Process Engineer Graduate ProgrammeSandton, Gauteng, South Africa 3 days agoInsights & Visualization Engineer (Ops) - South AfricaJohannesburg, Gauteng, South Africa 12 hours agoSandton, Gauteng, South Africa 1 month agoBusiness Support Specialist, Business Intelligence, HealthcareSandton, Gauteng, South Africa 2 weeks agoJohannesburg, Gauteng, South Africa 6 days agoJohannesburg, Gauteng, South Africa 2 days agoJohannesburg, Gauteng, South Africa 1 day agoJohannesburg, Gauteng, South Africa 2 months agoJohannesburg, Gauteng, South Africa 1 week agoMidrand, Gauteng, South Africa 2 weeks agoJohannesburg, Gauteng, South Africa 1 day agoBusiness Intelligence Analyst III (BI Analyst III)Sandton, Gauteng, South Africa 1 month agoJohannesburg, Gauteng, South Africa 3 days agoProperty Operational Services SupervisorJohannesburg, Gauteng, South Africa 1 month agoJohannesburg, Gauteng, South Africa 3 days agoWe're unlocking community knowledge in a new way.

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