4,172 Operations jobs in South Africa
Manufacturing Engineer (Design / Drawings / Operations / Process Improvement / Quality / Procur[...]
Posted 2 days ago
Job Viewed
Job Description
Overview
Our client a leading manufacturer in the mining equipment sector is seeking a highly experienced Manufacturing Engineer to join their team in Gauteng. The primary purpose of this role is to act as the permanent link between Manufacturing and Engineering driving improvements in design for manufacturing processes and quality while ensuring compliance with safety and operational standards.
Responsibilities- Liaison between Manufacturing and Engineering (local and overseas design engineers).
- Observe identify and drive improvements in design for manufacturing opportunities.
- Review and assess designs / drawings submitted for manufacturing.
- Improve manufacturing processes and techniques to enhance productivity and efficiency.
- Actively participate in the OFI (Opportunities for Improvement) and NCR (Non-Conformance Reporting) processes.
- Support sourcing and procurement requirements ensuring technical accuracy.
- Assist the Quality department and Works Manager in implementing systems to deliver quality products.
- Assess casting manufacturing processes incoming items and WIP nominating hold / witness points.
- Participate in project management processes to achieve on-time delivery (OTD) goals.
- Liaise with clients during machine inspections and collaborate with in-house departments suppliers and overseas colleagues.
- Ensure compliance with QCPs and assist with corrective action documentation.
- Assist in the design and development of jigs and fixtures.
- Serve as a GMR2.7a appointee.
- Ensure adherence to safety standards and foster a strong safety culture.
- Ensure production KPIs (quality productivity profitability) are understood and achieved.
- Support planning schedules (WTL) and adhere to departmental budgets.
- Ensure compliance with QMS standards.
- Education : Tertiary Mechanical Engineering qualification (minimum T4 or BSc preferred). Studying towards GCC advantageous.
- Experience : 8–10 years in a similar manufacturing role with at least 2 years’ design experience (SolidWorks advantageous).
- Knowledge of quality systems and root cause analysis.
- Safety knowledge with ability to improve safety standards.
- Proficiency in Microsoft Office; basic design software knowledge required.
- Welding and casting knowledge advantageous.
- Understanding of technical systems (plumbing carpentry electrical safety).
- Strong knowledge of manufacturing equipment and process flows.
- Competitive remuneration package with benefits
- Permanent employment
Please visit for more exciting opportunities.
Christo van der Ham
Managing Recruitment Consultant
CA Mining
CA Mining will respond to short-listed candidates only. If you have not had any response in two weeks please consider your application unsuccessful however your CV will be kept on our database for any other suitable positions.
Key Skills
Customer,Human Resources Administration,Infrastructure,JQuery,Import
Employment Type : Full Time
Experience : years
Vacancy : 1
#J-18808-LjbffrSupport Process Improvement Lead
Posted 10 days ago
Job Viewed
Job Description
Who We Are Is What We Do. Deel and our family of growing companies are made up of global teams dedicated to helping businesses hire anyone, anywhere, easily.
The team comprises over three thousand self-driven individuals spanning over 100 countries, and our unified yet diverse culture keeps us continually learning and innovating the platform and products for customers.
Companies should be able to hire the best talent anywhere in the world, so we are building the best platform to make that a reality. Our market-leading technology, expertise, and global team are crucial to the platform’s success. We deliver the best products and features in our space, enabling millions of jobs worldwide and connecting the global workforce with the best companies and opportunities.
Why should you be part of our success story?
A 30-mile hiring radius should no longer dictate how companies hire because exceptional talent lives everywhere. Deel sees a world without hiring borders and endless talent that pairs perfect candidates with great companies.
We offer global teams all the tools they need to hire, onboard, manage, pay, and scale at full speed. We aim to foster a diverse global economy by building a generational platform that seamlessly connects companies with talent worldwide.
After our successful Series D in 2021, we raised another $50M in 2023, doubling our valuation to $12B. There’s never been a more exciting time to join Deel — the international payroll and compliance market leader.
Support Process Improvement Lead –
Responsibilities:
- Analyze and work closely with Team Leaders and the Pod Manager to identify and capitalize on opportunities for improvement.
- Offer actionable insights to the product team to elevate the customer experience.
- Identify and address any gaps in processes or knowledge, and suggest improvements to the CX Enablement team for material updates, in collaboration with Quality Assurance and training departments.
- Take charge of enhancing and updating Open Deel articles to bridge existing knowledge gaps, with support from the enablement team.
- Establish and maintain robust interdepartmental collaborations to streamline support processes and facilitate efficient knowledge sharing and documentation.
- Evaluate data and observe trends within core pods to propose enhancements.
- Actively engage with the Pod Manager on a daily basis to discuss tasks and contribute to ongoing initiatives.
- Monitor and report on the impact of implemented changes, providing regular updates to leadership and stakeholders.
- Lead cross-functional projects to enhance customer support workflows and reduce resolution time.
- Develop a metrics-driven approach to track and analyze customer satisfaction and support team performance.
Job Summary:
The role involves analyzing and collaborating closely with Team Leaders and the Pod Manager to identify improvement opportunities. This includes offering actionable insights to enhance customer experiences and addressing gaps in processes or knowledge.
Responsibilities also entail updating knowledge materials, fostering interdepartmental collaborations, evaluating data trends, and engaging with the Pod Manager daily. The role requires monitoring and reporting on implemented changes, leading cross-functional projects to improve support workflows, and developing a metrics-driven approach to track customer satisfaction and support team performance.
Total Rewards
Our workforce deserves fair and competitive pay that meets them where they are. With scalable benefits, rewards, and perks, our total rewards programs reflect our commitment to inclusivity and access for all.
Some things you’ll enjoy
- Provided computer equipment tailored to your role
- Stock grant opportunities dependent on your role, employment status and location
- Additional perks and benefits based on your employment status and country
- The flexibility of remote work, including WeWork access where available
At Deel, we’re an equal-opportunity employer that values diversity and positively encourages applications from suitably qualified and eligible candidates regardless of race, religion, sex, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, pregnancy or maternity or other applicable legally protected characteristics.
#J-18808-LjbffrSupport Process Improvement Lead
Posted 10 days ago
Job Viewed
Job Description
Who We Are Is What We Do. Deel and our family of growing companies are made up of global teams dedicated to helping businesses hire anyone, anywhere, easily.
The team comprises over three thousand self-driven individuals spanning over 100 countries, and our unified yet diverse culture keeps us continually learning and innovating the platform and products for customers.
Companies should be able to hire the best talent anywhere in the world, so we are building the best platform to make that a reality. Our market-leading technology, expertise, and global team are crucial to the platform’s success. We deliver the best products and features in our space, enabling millions of jobs worldwide and connecting the global workforce with the best companies and opportunities.
Why should you be part of our success story?
A 30-mile hiring radius should no longer dictate how companies hire because exceptional talent lives everywhere. Deel sees a world without hiring borders and endless talent that pairs perfect candidates with great companies.
We offer global teams all the tools they need to hire, onboard, manage, pay, and scale at full speed. We aim to foster a diverse global economy by building a generational platform that seamlessly connects companies with talent worldwide.
After our successful Series D in 2021, we raised another $50M in 2023, doubling our valuation to $12B. There’s never been a more exciting time to join Deel — the international payroll and compliance market leader.
Support Process Improvement Lead –
Responsibilities:
- Analyze and work closely with Team Leaders and the Pod Manager to identify and capitalize on opportunities for improvement.
- Offer actionable insights to the product team to elevate the customer experience.
- Identify and address any gaps in processes or knowledge, and suggest improvements to the CX Enablement team for material updates, in collaboration with Quality Assurance and training departments.
- Take charge of enhancing and updating Open Deel articles to bridge existing knowledge gaps, with support from the enablement team.
- Establish and maintain robust interdepartmental collaborations to streamline support processes and facilitate efficient knowledge sharing and documentation.
- Evaluate data and observe trends within core pods to propose enhancements.
- Actively engage with the Pod Manager on a daily basis to discuss tasks and contribute to ongoing initiatives.
- Monitor and report on the impact of implemented changes, providing regular updates to leadership and stakeholders.
- Lead cross-functional projects to enhance customer support workflows and reduce resolution time.
- Develop a metrics-driven approach to track and analyze customer satisfaction and support team performance.
Job Summary:
The role involves analyzing and collaborating closely with Team Leaders and the Pod Manager to identify improvement opportunities. This includes offering actionable insights to enhance customer experiences and addressing gaps in processes or knowledge.
Responsibilities also entail updating knowledge materials, fostering interdepartmental collaborations, evaluating data trends, and engaging with the Pod Manager daily. The role requires monitoring and reporting on implemented changes, leading cross-functional projects to improve support workflows, and developing a metrics-driven approach to track customer satisfaction and support team performance.
Total Rewards
Our workforce deserves fair and competitive pay that meets them where they are. With scalable benefits, rewards, and perks, our total rewards programs reflect our commitment to inclusivity and access for all.
Some things you’ll enjoy
- Provided computer equipment tailored to your role
- Stock grant opportunities dependent on your role, employment status and location
- Additional perks and benefits based on your employment status and country
- The flexibility of remote work, including WeWork access where available
At Deel, we’re an equal-opportunity employer that values diversity and positively encourages applications from suitably qualified and eligible candidates regardless of race, religion, sex, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, pregnancy or maternity or other applicable legally protected characteristics.
#J-18808-LjbffrSupport Process Improvement Lead
Posted 10 days ago
Job Viewed
Job Description
Who We Are Is What We Do. Deel and our family of growing companies are made up of global teams dedicated to helping businesses hire anyone, anywhere, easily.
The team comprises over three thousand self-driven individuals spanning over 100 countries, and our unified yet diverse culture keeps us continually learning and innovating the platform and products for customers.
Companies should be able to hire the best talent anywhere in the world, so we are building the best platform to make that a reality. Our market-leading technology, expertise, and global team are crucial to the platform’s success. We deliver the best products and features in our space, enabling millions of jobs worldwide and connecting the global workforce with the best companies and opportunities.
Why should you be part of our success story?
A 30-mile hiring radius should no longer dictate how companies hire because exceptional talent lives everywhere. Deel sees a world without hiring borders and endless talent that pairs perfect candidates with great companies.
We offer global teams all the tools they need to hire, onboard, manage, pay, and scale at full speed. We aim to foster a diverse global economy by building a generational platform that seamlessly connects companies with talent worldwide.
After our successful Series D in 2021, we raised another $50M in 2023, doubling our valuation to $12B. There’s never been a more exciting time to join Deel — the international payroll and compliance market leader.
Support Process Improvement Lead –
Responsibilities:
- Analyze and work closely with Team Leaders and the Pod Manager to identify and capitalize on opportunities for improvement.
- Offer actionable insights to the product team to elevate the customer experience.
- Identify and address any gaps in processes or knowledge, and suggest improvements to the CX Enablement team for material updates, in collaboration with Quality Assurance and training departments.
- Take charge of enhancing and updating Open Deel articles to bridge existing knowledge gaps, with support from the enablement team.
- Establish and maintain robust interdepartmental collaborations to streamline support processes and facilitate efficient knowledge sharing and documentation.
- Evaluate data and observe trends within core pods to propose enhancements.
- Actively engage with the Pod Manager on a daily basis to discuss tasks and contribute to ongoing initiatives.
- Monitor and report on the impact of implemented changes, providing regular updates to leadership and stakeholders.
- Lead cross-functional projects to enhance customer support workflows and reduce resolution time.
- Develop a metrics-driven approach to track and analyze customer satisfaction and support team performance.
Job Summary:
The role involves analyzing and collaborating closely with Team Leaders and the Pod Manager to identify improvement opportunities. This includes offering actionable insights to enhance customer experiences and addressing gaps in processes or knowledge.
Responsibilities also entail updating knowledge materials, fostering interdepartmental collaborations, evaluating data trends, and engaging with the Pod Manager daily. The role requires monitoring and reporting on implemented changes, leading cross-functional projects to improve support workflows, and developing a metrics-driven approach to track customer satisfaction and support team performance.
Total Rewards
Our workforce deserves fair and competitive pay that meets them where they are. With scalable benefits, rewards, and perks, our total rewards programs reflect our commitment to inclusivity and access for all.
Some things you’ll enjoy
- Provided computer equipment tailored to your role
- Stock grant opportunities dependent on your role, employment status and location
- Additional perks and benefits based on your employment status and country
- The flexibility of remote work, including WeWork access where available
At Deel, we’re an equal-opportunity employer that values diversity and positively encourages applications from suitably qualified and eligible candidates regardless of race, religion, sex, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, pregnancy or maternity or other applicable legally protected characteristics.
#J-18808-LjbffrSupport Process Improvement Lead
Posted 10 days ago
Job Viewed
Job Description
Who We Are Is What We Do. Deel and our family of growing companies are made up of global teams dedicated to helping businesses hire anyone, anywhere, easily.
The team comprises over three thousand self-driven individuals spanning over 100 countries, and our unified yet diverse culture keeps us continually learning and innovating the platform and products for customers.
Companies should be able to hire the best talent anywhere in the world, so we are building the best platform to make that a reality. Our market-leading technology, expertise, and global team are crucial to the platform’s success. We deliver the best products and features in our space, enabling millions of jobs worldwide and connecting the global workforce with the best companies and opportunities.
Why should you be part of our success story?
A 30-mile hiring radius should no longer dictate how companies hire because exceptional talent lives everywhere. Deel sees a world without hiring borders and endless talent that pairs perfect candidates with great companies.
We offer global teams all the tools they need to hire, onboard, manage, pay, and scale at full speed. We aim to foster a diverse global economy by building a generational platform that seamlessly connects companies with talent worldwide.
After our successful Series D in 2021, we raised another $50M in 2023, doubling our valuation to $12B. There’s never been a more exciting time to join Deel — the international payroll and compliance market leader.
Support Process Improvement Lead –
Responsibilities:
- Analyze and work closely with Team Leaders and the Pod Manager to identify and capitalize on opportunities for improvement.
- Offer actionable insights to the product team to elevate the customer experience.
- Identify and address any gaps in processes or knowledge, and suggest improvements to the CX Enablement team for material updates, in collaboration with Quality Assurance and training departments.
- Take charge of enhancing and updating Open Deel articles to bridge existing knowledge gaps, with support from the enablement team.
- Establish and maintain robust interdepartmental collaborations to streamline support processes and facilitate efficient knowledge sharing and documentation.
- Evaluate data and observe trends within core pods to propose enhancements.
- Actively engage with the Pod Manager on a daily basis to discuss tasks and contribute to ongoing initiatives.
- Monitor and report on the impact of implemented changes, providing regular updates to leadership and stakeholders.
- Lead cross-functional projects to enhance customer support workflows and reduce resolution time.
- Develop a metrics-driven approach to track and analyze customer satisfaction and support team performance.
Job Summary:
The role involves analyzing and collaborating closely with Team Leaders and the Pod Manager to identify improvement opportunities. This includes offering actionable insights to enhance customer experiences and addressing gaps in processes or knowledge.
Responsibilities also entail updating knowledge materials, fostering interdepartmental collaborations, evaluating data trends, and engaging with the Pod Manager daily. The role requires monitoring and reporting on implemented changes, leading cross-functional projects to improve support workflows, and developing a metrics-driven approach to track customer satisfaction and support team performance.
Total Rewards
Our workforce deserves fair and competitive pay that meets them where they are. With scalable benefits, rewards, and perks, our total rewards programs reflect our commitment to inclusivity and access for all.
Some things you’ll enjoy
- Provided computer equipment tailored to your role
- Stock grant opportunities dependent on your role, employment status and location
- Additional perks and benefits based on your employment status and country
- The flexibility of remote work, including WeWork access where available
At Deel, we’re an equal-opportunity employer that values diversity and positively encourages applications from suitably qualified and eligible candidates regardless of race, religion, sex, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, pregnancy or maternity or other applicable legally protected characteristics.
#J-18808-LjbffrSupport Process Improvement Lead
Posted 10 days ago
Job Viewed
Job Description
Who We Are Is What We Do. Deel and our family of growing companies are made up of global teams dedicated to helping businesses hire anyone, anywhere, easily.
The team comprises over three thousand self-driven individuals spanning over 100 countries, and our unified yet diverse culture keeps us continually learning and innovating the platform and products for customers.
Companies should be able to hire the best talent anywhere in the world, so we are building the best platform to make that a reality. Our market-leading technology, expertise, and global team are crucial to the platform’s success. We deliver the best products and features in our space, enabling millions of jobs worldwide and connecting the global workforce with the best companies and opportunities.
Why should you be part of our success story?
A 30-mile hiring radius should no longer dictate how companies hire because exceptional talent lives everywhere. Deel sees a world without hiring borders and endless talent that pairs perfect candidates with great companies.
We offer global teams all the tools they need to hire, onboard, manage, pay, and scale at full speed. We aim to foster a diverse global economy by building a generational platform that seamlessly connects companies with talent worldwide.
After our successful Series D in 2021, we raised another $50M in 2023, doubling our valuation to $12B. There’s never been a more exciting time to join Deel — the international payroll and compliance market leader.
Support Process Improvement Lead –
Responsibilities:
- Analyze and work closely with Team Leaders and the Pod Manager to identify and capitalize on opportunities for improvement.
- Offer actionable insights to the product team to elevate the customer experience.
- Identify and address any gaps in processes or knowledge, and suggest improvements to the CX Enablement team for material updates, in collaboration with Quality Assurance and training departments.
- Take charge of enhancing and updating Open Deel articles to bridge existing knowledge gaps, with support from the enablement team.
- Establish and maintain robust interdepartmental collaborations to streamline support processes and facilitate efficient knowledge sharing and documentation.
- Evaluate data and observe trends within core pods to propose enhancements.
- Actively engage with the Pod Manager on a daily basis to discuss tasks and contribute to ongoing initiatives.
- Monitor and report on the impact of implemented changes, providing regular updates to leadership and stakeholders.
- Lead cross-functional projects to enhance customer support workflows and reduce resolution time.
- Develop a metrics-driven approach to track and analyze customer satisfaction and support team performance.
Job Summary:
The role involves analyzing and collaborating closely with Team Leaders and the Pod Manager to identify improvement opportunities. This includes offering actionable insights to enhance customer experiences and addressing gaps in processes or knowledge.
Responsibilities also entail updating knowledge materials, fostering interdepartmental collaborations, evaluating data trends, and engaging with the Pod Manager daily. The role requires monitoring and reporting on implemented changes, leading cross-functional projects to improve support workflows, and developing a metrics-driven approach to track customer satisfaction and support team performance.
Total Rewards
Our workforce deserves fair and competitive pay that meets them where they are. With scalable benefits, rewards, and perks, our total rewards programs reflect our commitment to inclusivity and access for all.
Some things you’ll enjoy
- Provided computer equipment tailored to your role
- Stock grant opportunities dependent on your role, employment status and location
- Additional perks and benefits based on your employment status and country
- The flexibility of remote work, including WeWork access where available
At Deel, we’re an equal-opportunity employer that values diversity and positively encourages applications from suitably qualified and eligible candidates regardless of race, religion, sex, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, pregnancy or maternity or other applicable legally protected characteristics.
#J-18808-LjbffrSupport Process Improvement Lead
Posted 10 days ago
Job Viewed
Job Description
Who We Are Is What We Do. Deel and our family of growing companies are made up of global teams dedicated to helping businesses hire anyone, anywhere, easily.
The team comprises over three thousand self-driven individuals spanning over 100 countries, and our unified yet diverse culture keeps us continually learning and innovating the platform and products for customers.
Companies should be able to hire the best talent anywhere in the world, so we are building the best platform to make that a reality. Our market-leading technology, expertise, and global team are crucial to the platform’s success. We deliver the best products and features in our space, enabling millions of jobs worldwide and connecting the global workforce with the best companies and opportunities.
Why should you be part of our success story?
A 30-mile hiring radius should no longer dictate how companies hire because exceptional talent lives everywhere. Deel sees a world without hiring borders and endless talent that pairs perfect candidates with great companies.
We offer global teams all the tools they need to hire, onboard, manage, pay, and scale at full speed. We aim to foster a diverse global economy by building a generational platform that seamlessly connects companies with talent worldwide.
After our successful Series D in 2021, we raised another $50M in 2023, doubling our valuation to $12B. There’s never been a more exciting time to join Deel — the international payroll and compliance market leader.
Support Process Improvement Lead –
Responsibilities:
- Analyze and work closely with Team Leaders and the Pod Manager to identify and capitalize on opportunities for improvement.
- Offer actionable insights to the product team to elevate the customer experience.
- Identify and address any gaps in processes or knowledge, and suggest improvements to the CX Enablement team for material updates, in collaboration with Quality Assurance and training departments.
- Take charge of enhancing and updating Open Deel articles to bridge existing knowledge gaps, with support from the enablement team.
- Establish and maintain robust interdepartmental collaborations to streamline support processes and facilitate efficient knowledge sharing and documentation.
- Evaluate data and observe trends within core pods to propose enhancements.
- Actively engage with the Pod Manager on a daily basis to discuss tasks and contribute to ongoing initiatives.
- Monitor and report on the impact of implemented changes, providing regular updates to leadership and stakeholders.
- Lead cross-functional projects to enhance customer support workflows and reduce resolution time.
- Develop a metrics-driven approach to track and analyze customer satisfaction and support team performance.
Job Summary:
The role involves analyzing and collaborating closely with Team Leaders and the Pod Manager to identify improvement opportunities. This includes offering actionable insights to enhance customer experiences and addressing gaps in processes or knowledge.
Responsibilities also entail updating knowledge materials, fostering interdepartmental collaborations, evaluating data trends, and engaging with the Pod Manager daily. The role requires monitoring and reporting on implemented changes, leading cross-functional projects to improve support workflows, and developing a metrics-driven approach to track customer satisfaction and support team performance.
Total Rewards
Our workforce deserves fair and competitive pay that meets them where they are. With scalable benefits, rewards, and perks, our total rewards programs reflect our commitment to inclusivity and access for all.
Some things you’ll enjoy
- Provided computer equipment tailored to your role
- Stock grant opportunities dependent on your role, employment status and location
- Additional perks and benefits based on your employment status and country
- The flexibility of remote work, including WeWork access where available
At Deel, we’re an equal-opportunity employer that values diversity and positively encourages applications from suitably qualified and eligible candidates regardless of race, religion, sex, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, pregnancy or maternity or other applicable legally protected characteristics.
#J-18808-LjbffrBe The First To Know
About the latest Operations Jobs in South Africa !
Support Process Improvement Lead
Posted 10 days ago
Job Viewed
Job Description
Who We Are Is What We Do. Deel and our family of growing companies are made up of global teams dedicated to helping businesses hire anyone, anywhere, easily.
The team comprises over three thousand self-driven individuals spanning over 100 countries, and our unified yet diverse culture keeps us continually learning and innovating the platform and products for customers.
Companies should be able to hire the best talent anywhere in the world, so we are building the best platform to make that a reality. Our market-leading technology, expertise, and global team are crucial to the platform’s success. We deliver the best products and features in our space, enabling millions of jobs worldwide and connecting the global workforce with the best companies and opportunities.
Why should you be part of our success story?
A 30-mile hiring radius should no longer dictate how companies hire because exceptional talent lives everywhere. Deel sees a world without hiring borders and endless talent that pairs perfect candidates with great companies.
We offer global teams all the tools they need to hire, onboard, manage, pay, and scale at full speed. We aim to foster a diverse global economy by building a generational platform that seamlessly connects companies with talent worldwide.
After our successful Series D in 2021, we raised another $50M in 2023, doubling our valuation to $12B. There’s never been a more exciting time to join Deel — the international payroll and compliance market leader.
Support Process Improvement Lead –
Responsibilities:
- Analyze and work closely with Team Leaders and the Pod Manager to identify and capitalize on opportunities for improvement.
- Offer actionable insights to the product team to elevate the customer experience.
- Identify and address any gaps in processes or knowledge, and suggest improvements to the CX Enablement team for material updates, in collaboration with Quality Assurance and training departments.
- Take charge of enhancing and updating Open Deel articles to bridge existing knowledge gaps, with support from the enablement team.
- Establish and maintain robust interdepartmental collaborations to streamline support processes and facilitate efficient knowledge sharing and documentation.
- Evaluate data and observe trends within core pods to propose enhancements.
- Actively engage with the Pod Manager on a daily basis to discuss tasks and contribute to ongoing initiatives.
- Monitor and report on the impact of implemented changes, providing regular updates to leadership and stakeholders.
- Lead cross-functional projects to enhance customer support workflows and reduce resolution time.
- Develop a metrics-driven approach to track and analyze customer satisfaction and support team performance.
Job Summary:
The role involves analyzing and collaborating closely with Team Leaders and the Pod Manager to identify improvement opportunities. This includes offering actionable insights to enhance customer experiences and addressing gaps in processes or knowledge.
Responsibilities also entail updating knowledge materials, fostering interdepartmental collaborations, evaluating data trends, and engaging with the Pod Manager daily. The role requires monitoring and reporting on implemented changes, leading cross-functional projects to improve support workflows, and developing a metrics-driven approach to track customer satisfaction and support team performance.
Total Rewards
Our workforce deserves fair and competitive pay that meets them where they are. With scalable benefits, rewards, and perks, our total rewards programs reflect our commitment to inclusivity and access for all.
Some things you’ll enjoy
- Provided computer equipment tailored to your role
- Stock grant opportunities dependent on your role, employment status and location
- Additional perks and benefits based on your employment status and country
- The flexibility of remote work, including WeWork access where available
At Deel, we’re an equal-opportunity employer that values diversity and positively encourages applications from suitably qualified and eligible candidates regardless of race, religion, sex, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, pregnancy or maternity or other applicable legally protected characteristics.
#J-18808-LjbffrSupport Process Improvement Lead
Posted 10 days ago
Job Viewed
Job Description
Who We Are Is What We Do. Deel and our family of growing companies are made up of global teams dedicated to helping businesses hire anyone, anywhere, easily.
The team comprises over three thousand self-driven individuals spanning over 100 countries, and our unified yet diverse culture keeps us continually learning and innovating the platform and products for customers.
Companies should be able to hire the best talent anywhere in the world, so we are building the best platform to make that a reality. Our market-leading technology, expertise, and global team are crucial to the platform’s success. We deliver the best products and features in our space, enabling millions of jobs worldwide and connecting the global workforce with the best companies and opportunities.
Why should you be part of our success story?
A 30-mile hiring radius should no longer dictate how companies hire because exceptional talent lives everywhere. Deel sees a world without hiring borders and endless talent that pairs perfect candidates with great companies.
We offer global teams all the tools they need to hire, onboard, manage, pay, and scale at full speed. We aim to foster a diverse global economy by building a generational platform that seamlessly connects companies with talent worldwide.
After our successful Series D in 2021, we raised another $50M in 2023, doubling our valuation to $12B. There’s never been a more exciting time to join Deel — the international payroll and compliance market leader.
Support Process Improvement Lead –
Responsibilities:
- Analyze and work closely with Team Leaders and the Pod Manager to identify and capitalize on opportunities for improvement.
- Offer actionable insights to the product team to elevate the customer experience.
- Identify and address any gaps in processes or knowledge, and suggest improvements to the CX Enablement team for material updates, in collaboration with Quality Assurance and training departments.
- Take charge of enhancing and updating Open Deel articles to bridge existing knowledge gaps, with support from the enablement team.
- Establish and maintain robust interdepartmental collaborations to streamline support processes and facilitate efficient knowledge sharing and documentation.
- Evaluate data and observe trends within core pods to propose enhancements.
- Actively engage with the Pod Manager on a daily basis to discuss tasks and contribute to ongoing initiatives.
- Monitor and report on the impact of implemented changes, providing regular updates to leadership and stakeholders.
- Lead cross-functional projects to enhance customer support workflows and reduce resolution time.
- Develop a metrics-driven approach to track and analyze customer satisfaction and support team performance.
Job Summary:
The role involves analyzing and collaborating closely with Team Leaders and the Pod Manager to identify improvement opportunities. This includes offering actionable insights to enhance customer experiences and addressing gaps in processes or knowledge.
Responsibilities also entail updating knowledge materials, fostering interdepartmental collaborations, evaluating data trends, and engaging with the Pod Manager daily. The role requires monitoring and reporting on implemented changes, leading cross-functional projects to improve support workflows, and developing a metrics-driven approach to track customer satisfaction and support team performance.
Total Rewards
Our workforce deserves fair and competitive pay that meets them where they are. With scalable benefits, rewards, and perks, our total rewards programs reflect our commitment to inclusivity and access for all.
Some things you’ll enjoy
- Provided computer equipment tailored to your role
- Stock grant opportunities dependent on your role, employment status and location
- Additional perks and benefits based on your employment status and country
- The flexibility of remote work, including WeWork access where available
At Deel, we’re an equal-opportunity employer that values diversity and positively encourages applications from suitably qualified and eligible candidates regardless of race, religion, sex, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, pregnancy or maternity or other applicable legally protected characteristics.
#J-18808-LjbffrSupport Process Improvement Lead
Posted 10 days ago
Job Viewed
Job Description
Who We Are Is What We Do. Deel and our family of growing companies are made up of global teams dedicated to helping businesses hire anyone, anywhere, easily.
The team comprises over three thousand self-driven individuals spanning over 100 countries, and our unified yet diverse culture keeps us continually learning and innovating the platform and products for customers.
Companies should be able to hire the best talent anywhere in the world, so we are building the best platform to make that a reality. Our market-leading technology, expertise, and global team are crucial to the platform’s success. We deliver the best products and features in our space, enabling millions of jobs worldwide and connecting the global workforce with the best companies and opportunities.
Why should you be part of our success story?
A 30-mile hiring radius should no longer dictate how companies hire because exceptional talent lives everywhere. Deel sees a world without hiring borders and endless talent that pairs perfect candidates with great companies.
We offer global teams all the tools they need to hire, onboard, manage, pay, and scale at full speed. We aim to foster a diverse global economy by building a generational platform that seamlessly connects companies with talent worldwide.
After our successful Series D in 2021, we raised another $50M in 2023, doubling our valuation to $12B. There’s never been a more exciting time to join Deel — the international payroll and compliance market leader.
Support Process Improvement Lead –
Responsibilities:
- Analyze and work closely with Team Leaders and the Pod Manager to identify and capitalize on opportunities for improvement.
- Offer actionable insights to the product team to elevate the customer experience.
- Identify and address any gaps in processes or knowledge, and suggest improvements to the CX Enablement team for material updates, in collaboration with Quality Assurance and training departments.
- Take charge of enhancing and updating Open Deel articles to bridge existing knowledge gaps, with support from the enablement team.
- Establish and maintain robust interdepartmental collaborations to streamline support processes and facilitate efficient knowledge sharing and documentation.
- Evaluate data and observe trends within core pods to propose enhancements.
- Actively engage with the Pod Manager on a daily basis to discuss tasks and contribute to ongoing initiatives.
- Monitor and report on the impact of implemented changes, providing regular updates to leadership and stakeholders.
- Lead cross-functional projects to enhance customer support workflows and reduce resolution time.
- Develop a metrics-driven approach to track and analyze customer satisfaction and support team performance.
Job Summary:
The role involves analyzing and collaborating closely with Team Leaders and the Pod Manager to identify improvement opportunities. This includes offering actionable insights to enhance customer experiences and addressing gaps in processes or knowledge.
Responsibilities also entail updating knowledge materials, fostering interdepartmental collaborations, evaluating data trends, and engaging with the Pod Manager daily. The role requires monitoring and reporting on implemented changes, leading cross-functional projects to improve support workflows, and developing a metrics-driven approach to track customer satisfaction and support team performance.
Total Rewards
Our workforce deserves fair and competitive pay that meets them where they are. With scalable benefits, rewards, and perks, our total rewards programs reflect our commitment to inclusivity and access for all.
Some things you’ll enjoy
- Provided computer equipment tailored to your role
- Stock grant opportunities dependent on your role, employment status and location
- Additional perks and benefits based on your employment status and country
- The flexibility of remote work, including WeWork access where available
At Deel, we’re an equal-opportunity employer that values diversity and positively encourages applications from suitably qualified and eligible candidates regardless of race, religion, sex, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, pregnancy or maternity or other applicable legally protected characteristics.
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