35 Operations Manager jobs in Durban

Overview

Our client in the Logistics Industry is seeking an Operations Manager to join their team. The successful incumbent will be responsible for ensuring the effective and efficient management of the operations within the KZN contract, lined to specific business activities, but not limited.

Minimum Requirements

• Grade 12/ Matric
• Diploma/Degree or studying towards a diploma/degree in Logistics.
• 10-15 years working experience in a vehicle logistics and/or yard management environment.
• Effective management of staff (over 80 employees at 1 site)
• Effective utilisation of resources to run lean operations.
• Some technical fitment knowledge will be advantageous.
• Proven understanding of effectively utilising system solutions to successfully run operations.
• Must have sound computer knowledge and applications at an advance level (Full MS Office Suite, Supply Chain Management Systems, Yard Management Systems).

Job Responsibilities

Key Responsibility Areas:

Operations Planning and Processes

• Ensure proper planning to maintain stable and productive operations within the external operations specifically but not limited to PDI, Preservation and on wheels.
• Ensure preservation is completed according to daily capacity in all external yards.
• Ensure KPI tracking is updated and sent to customer daily in line with tracking and billing requirements.
• Manage on wheels movement daily to all respective yards.
• Ensure accurate and 100% billing linked to all business units.
• Ensure all operational requirements are met as per customer requirements and planned KPI completed as per customer requirement.
• Highlight all deviations to customer and focus on continuous change to effectively plan and communicate change point to all relevant role players within operations.
• Monitor, lead and guide supervisors, subordinates and to ensure optimal operations.
• Partake in all safety walks, meetings as per company and customer requirements.
• Develop process flows to maintain streamlined operations.
• Monitor hourly operational stats in line with plan and KPI.

Effective use of V-Motion Yard Management System Solution

• Work closely with systems administrator to ensure system is functioning and meets the operational requirements.
• Develop and implement manual processes to run operations in an event of downtime on the V-Motion or Clients systems.

Staff Management

• Ensure that all Supervisors and Team Leaders have the correct knowledge, understanding and skill level required to perform their job functions efficiently and effectively.
• Effective implementation of processes and procedures within operations.
• Ensure all SOPs are updated and a live working document in line with processes.
• Ensure that overtime is monitored and allocated evenly to ensure compliance with legislation and still meet customers’ requirements.
• Effective planning of resources to streamlined operations at planned 95 percent efficiency.

Damage Management

• Manage the budgets aligned to each contract in relation to damages. Focus on cost reduction.
• Manage the damage KPI and report as per SLA.

Fleet Maintenance

• Ensure entire fleet linked contract specific is maintained and operational.

Key Performance Indicators:

• Maintain and report on Key Performance Indicators for PDI, Preservation and Convoy as required by the customer and company.

Safety

• Ensure all employees are trained in accordance with the standard level required to support customer requirements and understand all safety requirements within the operations.
• Safety first mindset in everyday operations and focus on LTI’s.
• Ensure all Accident/Incidents are investigated and key focus on prevention of reoccurrence.
• Strong focus on Work Habits and Job Observations to reduce risks to Team Member.
• Ensure 5S principles applied in workplace.

Quality

• Escalate any quality related issues to relevant Client and Company role-players.
• Conduct regular audits on staff to ensure yard standard quality is maintained.
• Ensure 100% accurate Scanning activities on company systems.
• Monitor Exception Reports and update company systems with deviations.

Delivery

• Ensure the department runs optimally to prevent dwelling and aging of stock and escalate any deviations.
• Ensure effective hand over are done and distributed with accurate information by close of business daily.

Cost

• Monitor wage, overtime and ad hoc cost and ensure all costs are in line with budget.
• Escalate any deviations to Regional Operations Manager.

Employees

• Ensure that Team Leaders has the correct and sufficient resources for the team to achieve the daily targets as planned.
• Plan daily Shift requirements and ensure that staff are effectively utilised in all areas of Operations. Ensure company property is monitored and controlled daily.
• Lead, motivate employees to ensure productive workforce.
• Ensure adherence to all rules, regulations, take appropriate corrective disciplinary action where necessary.
• Ensure all employees comply with SHEQ rules and regulations.
• Ensure all OS are skilled and trained in accordance with Operational Requirement before utilisation in operations.
• Ensure supervision in adherence to ISO 9001, 14001 and 18001 standards.

Continuous Improvements and Ad-hoc customer requests

• Support company and customer drives for continuous improvement in operations.
• Support the effective implementation of day-to-day ad-hoc customer requirements by effective planning and communication with follow up.
• Work on reduction of accidents/damages; closely work with the Damage coordinator.
• Work with Senior Supervisors to develop and implement corresponding Work Instructions and SOPs to support Operations.
• Work closely with SHEQ to maintain ISO9001:2008 and ISO14000 accreditations

Key Competencies / Skills

• Pro-active
• Communication, organisational, leadership and interpersonal skills
• Analytical ability
• Methodical and Process Orientation
• Results Driven
• Self-Management, People Management and Visual Management
• Customer focus

Job Title: Operations Manager

Our client based in Durban is seeking an experienced Operations Manager. We're seeking a hands-on, detail-oriented Operations Manager to optimize processes, drive efficiency, and streamline operations across production, logistics, administration, and supply chain. This role combines analytical thinking, structured process design, and tech-savvy problem-solving to support scalable, data-driven growth in close collaboration with leadership and department heads.

Requirements:

• Bachelor’s degree in electrical engineering or a related field
• Professional Engineer (PE) license (preferred or required depending on level).
• 2+ years of experience in electrical design, engineering, or a related field.
• Proficient with CAD software (e.g., AutoCAD, EPLAN) and simulation tools.
• Strong knowledge of electrical codes, standards, and safety procedures.
• Excellent analytical, communication, and organizational skills.

Responsibilities:

1.Business Process Management and Optimisation

• Develop and improve business processes to increase efficiency across all departments.
• Create and enforce Standard Operating Procedures (SOPs) to ensure consistency, discipline, and accountability.
• Establish systems for real-time monitoring and reporting on operational performance and key metrics.
• Analyse workflows to identify bottlenecks and implement process improvements to reduce costs and increase productivity.

2.Data-Driven Operational Planning

• Build and manage operational models and forecasts using spreadsheets and data analysis tools.
• Develop reporting systems to track key performance indicators (KPIs), ensuring accurate, real-timed at a for decision-making.
• Create simulation models for operational planning to optimize output, resource utilization, and cost control.

3.Digital & Technical Problem Solving

• Implement digital tools to streamline business processes and improve operational efficiency (e.g., workflow automation).
• Identify technology-driven solutions to solve operational challenges and enhance productivity.
• Lead digital transformation projects aimed at improving overall business performance.

4.Cross-Departmental Leadership

• Coordinate workflows between production, logistics, finance, and administration for seamless operations.
• Lead, mentor, and develop production department managers, encouraging a culture of accountability and continuous improvement.
• Oversee the execution of strategic initiatives, ensuring smooth communication between all stakeholders.

5.Strategic Growth & Scaling Operations

• Develop strategies to scale operations while maintaining efficiency and quality standards.
• Optimize resource allocation and production scheduling for profitability and sustainability.
• Identify growth opportunities through operational improvements and technology-driven innovation.

Skyhigh Global is seeking a dynamic Operations Manager to lead and enhance the performance of our outsourced contact centre operations. You’ll be responsible for driving KPIs, coaching Team Leaders, and maintaining exceptional customer experience through strong operational oversight and partner collaboration.

Operational Efficiency

• Ensure contact centre meets core KPIs:

  • Service level: ≤ 2%

  • Average Handling Time (AHT): ≤ 4 minutes

  • First-Time Resolution

  • Quality Scores: 95%+

  • Positive Customer Feedback (TrustPilot & Feefo)

• Monitor performance and take proactive steps to address underperformance.

Relationship Management

• Build strong working relationships with our outsourcing partner, Wourth Group .

• Ensure contract compliance and drive performance improvement initiatives.

Customer Experience Enhancement

• Lead and support Team Leaders through effective coaching and training.

• Regularly review team data to identify improvement areas.

• Implement performance plans when targets are not met.

Workforce Management

• Work closely with the UK-based resource team to ensure adequate staffing for shifts.

• Plan around business needs, marketing campaigns, and catalogue drops.

• Assess overtime and other staffing requirements.

Continuous Improvement

• Identify best practices and drive innovation in contact centre operations.

• Lead strategic initiatives to improve customer engagement and efficiency.

• Weekly reports on key KPIs: call volume, AHT, revenue, and conversions.

• Weekly meetings with Team Leaders to monitor team and individual performance.

• Document and share improvement plans, attendance records, and warnings.

• Monthly performance summaries for senior management review.

• Share ongoing updates on completed projects and operational goals.

• Proven experience in contact centre or outsourced operations management

• Strong leadership and performance coaching skills

• Ability to interpret and act on data-driven insights

• Clear communication and collaboration with external partners

• A proactive, solutions-focused approach to customer service excellence

Ready to lead a high-performing team in a fast-paced contact centre?
Apply now and be part of Skyhigh Global’s growth journey in Durban.

Job Summary:

Ensure the delivery of strategic and operational objectives through effective management of the division.

Key Responsibilities and Deliverables:

Management of Operations

• Ensure accurate call cycles are in place
• Implement corrective actions where necessary
• Check exception reports and investigate discrepancies
• Monitor call cycle activities and revise call cycles if required
• Assess the impact of call cycles against budgets, LRA, and basic employment conditions
• Monitor and review point of purchase standards and communicate with the sales team
• Ensure adherence to sales parameters
• Obtain operational information from the principal and communicate to the sales team
• Measure point of purchase implementation
• Identify, develop, and execute opportunities and initiatives to increase sales and profitability
• Ensure distribution methods are effective and resolve problems promptly
• Manage assets to ensure optimization

Development of Tactical Plans for the Division in Line with Customer, Client, and Group Strategic Direction and Objectives

• Understand client and customer strategic objectives through stakeholder interaction
• Consult with stakeholders on operational complexities
• Negotiate tactical plans, implementation, and objectives for sign-off
• Design organizational structures to meet objectives

Key Account Management (As Required by Business Unit)

• Provide key account services including listing, promotional goods, deals, and pricing
• Understand client objectives clearly
• Build strong trade relationships to facilitate objectives

Stakeholder Relationship Management

• Build and maintain strong relationships with clients, departments, and internal stakeholders
• Align group and client objectives with business plans
• Attend meetings to review plans and optimize processes
• Manage client expectations and reputation
• Ensure effective information flow and adherence to contact plans
• Identify and resolve problems promptly
• Prioritize demands and identify cross-selling opportunities

People Leadership and Team Management

• Lead teams to understand and meet client, customer, and group objectives
• Create a culture focused on delivering objectives
• Inspire, motivate, and develop team members
• Take responsibility for the performance of direct reports, including recruitment, development, remuneration, leave management, performance management, career planning, and training

Job Title:

IT Operations Manager

Job Description

We're Concentrix. A new breed of tech company — Human-centered. Tech-powered. Intelligence-fueled.

We create game-changing solutions across the enterprise, that help brands grow across the world and into the future. We are trusted by clients across all major sectors, from up-and-coming success stories to iconic Fortune Global 500 brands in over 70 countries spanning 6 continents.

Our game-changers:

Challenge Conventions

Deliver outcomes unimagined

Create experiences that go beyond WOW

If this is you, we would love to discuss career opportunities with you.

In our Information Technology and Global Security team, you will deliver the latest technology infrastructure, transformative software solutions and industry-leading global security for our staff and clients. You will work with the best in the world to design, implement and strategize IT, security, application development, innovation, and solutions in today's hyperconnected world. You will be part of the technology team that is core to our vision of develop, build and run the future of CX.

Concentrix provides eligible employees with an opportunity to enroll in many benefit programs, generally including private medical plans, great compensation package, retirement savings plans, paid learning days, and flexible workplaces. Specific benefits plans will vary by country/region.

We're a remote-first company looking for the absolute best talent in the world. Experience the power of a game-changing career.

Manager I, IT Operations

Summary

Manager I is responsible for end-user support across our deskside including network, telephony and application(s) environment. You will be asked to ensure maintenance, analysis, quality of troubleshooting and repair/replace/upgrade of deskside systems, hardware, software and computer peripherals with the respective platform teams, you will also as serve as an escalation point to ensure tickets/incidents are resolved according to Service level agreements. You will also ensure a judgment to determine priorities, prepare appropriate action plans and is accountable for end to end to IT operations delivery.

Main Responsibilities

• Active participation in delivery and execution of the Incident Management process. In case of Sev1 incidents, validate from production floor all the artifacts and extract details like Ping/Trace Route and initiate troubleshooting session with all platforms to isolate the problem.
• Ensure completion/addition/modification of Backup is managed & monitored daily. Managing Tape inventory for Concentrix & Customer owned Tapes and moving them weekly to off-site location. Catering to restoration of data on requests received from Business.
• Solutioning and supporting new Transitions on Image & Desktops Readiness.
• Ensuring all PCI, HIPPA accounts are IT security compliant following PCI, HIPPA guidelines within the spans.
• All security controls are implemented starting from Active Directory group policy deployment on all production desktops from the active directory
• BCP test for IT infrastructure, links/firewalls specific to all accounts. Performing failover tests for Firewall, Network, Servers AD/DNS/DHCP services, PA & BA switch testing to ensure we are compliant with BCP guidelines and contractual obligations to the customer.
• Ensure compliance & security for the site. Maintaining system compliance & audits following COPC, ISO 27001 standards & ensure 100% contract compliance.
• Muster L2 / L3 support for all network, server & voice infrastructure for CNX and client owned equipment as applicable.
• SSAE activity.
• PGP Desktops Validation, OU Users Policy Validation & Computer OU Policy validation.
• Daily, weekly, monthly review of all pending tickets within the span
• Site Hardening testing.
• Ensure validation and corrective actions including validation of controls like printer permissions, AD Users & computers permissions for restriction of c: guide permission, saving rights, software installation rights & software deployment on desktops.
• Validation & updation of images & documents on WDS / Tivoli servers to ensure all images are updated with latest patches, customer software, Service Packs etc.
• Measure & support b/w use of accounts and monthly reporting for bandwidth use.
• Validation of Client Asset/Software with client and ensuring all of these assets are a part of inventory.
• Update Daily/Monthly/Quarterly/Half Yearly/Yearly Health Checklist.
• Manage Local DNS /DHCP/File server/Tivoli server for service delivery location as daily operation to support Business.
• Achieve and Maintain high IT VOC scores. Action planning for identified areas.
• Rotational Shifts, willing to work predominantly in night shifts, 24/7 environment
  
  

• 9+ years' experience supporting desktop/laptop hardware and software in a Windows-based PC/LAN environment or equivalent
• Bachelor's Degree/Post Graduate (Or equivalent)
• ITIL V3, MCSE, CCNA or similar certifications required
• Knowledge of Windows, Network, Voice
• Knowledge of ITIL V3 Framework
• Proven problem management, incident management, customer/client management, change management, RCA and ticket analysis experience.
• Intermediate understanding of Enterprise Networks, Active Directory set up & Windows servers
• Demonstrable experience in ticket resolution using Remedy and ITIL based framework, maintaining systems compliance and audits as per ISO/IEC 27001:2013, ISO 22301 Business Continuity & PCI
• Flexibility to stretch & deliver within timelines.