47 Operations Manager jobs in Durban

Consumers everywhere are increasingly conscious of the quality of the food they eat. Puratos develops, produces, and distributes a unique range of ingredients for bakers, pastry-chefs and chocolatiers who demand the very highest quality.

Founded in Belgium in 1919, from humble beginnings to worldwide success, join us on our journey and discover our history and heritage. We’ve evolved from a father-and-son start-up in Belgium, to a global group with more than 9000 employees, 93 innovation centers, and more than 65 manufacturing operations across 81 countries to date.

Our passion for innovation, pioneering spirit, and core value our communities, is what makes working at Puratos so magical.

Based at Durban Branch, to further strengthen our local operations team, we are currently seeking a Operations Manager – (Durban, South Africa)

Reporting directly to the National Operations Manager, the successful candidate for this key function will be responsible for providing customer service through efficient delivery of products to customers.

• Ensure timely and efficient delivery of products by managing daily transport schedules, vehicle loading, and route planning.
• Coordinate with the Transport Supervisor to schedule vehicle servicing, monitor availability, and respond to breakdowns.
• Manage warehouse and distribution staff, including timesheets, leave processing, recruitment of casuals, and supervise distribution personnel.
• Conduct regular departmental meetings and attend bi-weekly sales meetings to align operations with business objectives
• Address delivery-related queries from internal teams and customers, ensuring prompt resolution and service excellence.
• Implement and monitor food safety systems, conduct training, maintain records, and lead audit preparations and follow-ups.
• Ensure compliance with OHSA regulations, conduct safety training, and implement precautionary measures across operations.
• Work closely with Sales, Telesales, and Customer Service to resolve delivery issues and improve operational efficiency.
• Maintain accurate operational records, including transport logs, staff documentation, and compliance reports.
• Identify and implement process improvements to enhance delivery performance, staff productivity, and customer satisfaction.
• Support and perform other duties as per operational requirements.

• Matric and Diploma/Degree: Freight Transport Systems/ Logistics;
• Experience: > 3-5 years in Logistics is preferable;
• Languages: English is prerequisite, Afrikaans, Zulu will be advantageous;
• Computer literacy: Proficient in MS Office suite (Outlook, PowerPoint, Excel, Word), SharePoint, and WMS
• Communicate with staff at all levels; communicate with persons outside the organisation; negotiate with customers; establish and maintain interpersonal relationships.
• Other expertise: Good personality, hardworking, team work, service orientated, creative, innovative, trustworthy, open to learn from feedback.

• Collaborating effectively: spontaneously helps team members, networking, sharing info/results.
• Communicating effectively: actively listening, negotiating, reporting, provides clear explanations that are easy to follow.
• Driving performances: results-driven, planning & prioritizing, solving problems
• Improving continuously: adapts flexibly to changes, open to learn from feedback
• Managing customer needs: understanding customer environment, builds and maintains relationship of customers, implement most suitable solutions that meet customer expectations.

Puratos provides a dynamic, entrepreneurial environment that encourages our people to take initiatives and bring ideas that will contribute to the success of the company. Of course, Puratos offers a competitive package (salary, and market related benefits) but additionally, offers you a position that you can further develop and shape.

At Puratos, we create innovative food solutions for the health and well-being of people everywhere. As the global leader in bakery, patisserie and chocolate ingredients, we help our customers to be successful with their business, by turning technologies and experiences from food cultures around the world into new opportunities. We are more than 10,000 employees in over 80 countries and a consolidated turnover of 3 billion euros (in 2023). Our passion for innovation, a pioneering spirit and the unique Puratos culture drive our solid growth and vision for the future. This, along with our commitment to our local communities, is what makes working at Puratos so magical.

Duties & Responsibilities

• Best allocate the resources of the contract to achieve maximum cleaning output. Where the SLA stipulates resource requirements, these must be adhered to. Output-based contracts must be managed efficiently.
• Ensure consistently high service standards are maintained for all services in scope with regular site visits and inspections.
• New units to be opened according to company policies and procedures and Tsebo standards are implemented within a three-month period.
• Unit closures to receive proper service until the last trading day and all processes relating to staff, equipment, billing, and costs are attended to within the month of closing.
• Contract retention through maintaining excellent service standards, identifying, and mitigating the risk of cancellation and building strong client relationships with key client contacts.
• Ensure that cleaning methodology are strictly adhered to in line with company policies, quality programmes and legislation.
• Managing company assets by performing monthly spot checks on high value items. When checking assets ensure that equipment is kept in a good condition and repaired and serviced when required.
• Ensure that training is scheduled for all staff in your portfolio to equip and empower them to perform their duties. This includes regular on-the-job training sessions performed by your team of managers.
• The upkeep of all unit files kept at unit level and notice boards as set out in TCHS Policy and Procedure file.
• The upkeep of the unit master file (Business Information File) kept at Head office, by submitting all changes (upsells/down sells/scope changes) timeously to the finance department thus ensuring that an updated sample roster is available in the Business Information File.
• Delivery of chemicals and consumables to sites may be a requirement.
• Delivery of pay slips monthly to sites.
• Regular client meetings with at least one formal documented client meeting per month to ensure client needs are understood and expectations are met.
• Responding to clients and management request timeously and providing necessary action required.
• Ensure monthly completion of reports required for specific services as agreed with clients. This may include hygiene consumption reports, cleaning inspection and walk about reports, reports on training performed, reports on client maintenance matters that were reported by cleaning management and/or completion of client monthly surveys. It may also include client specific requirements.
• Responsible to effectively communicate and filter company information to contract managers who needs to filter down to their staff.
• All unit staff making use of the biometric system should ensure that the biometric system is in use and managed according to the set requirements. Project managers must ensure adherence to this.
• Project managers are responsible to approve salaries for their units and to actively monitor labour/turnover ratios per contract.
• Project managers are responsible to ensure that contract managers and supervisors abide by the company disciplinary code and that this is consistently applied.
• Project managers are responsible to represent the company during ccma cases and union meetings as required.
• To hold regular performance appraisals with all management staff reporting to you, identify areas for development and training needs.
• Actively participate in succession planning on an ongoing basis by identifying and developing talent.
• Ensure that all OHS act (Occupational Health and Safety) requirements are adhered to for site specific requirements in line with company policies, quality programmes and legislation.
• Ensure each unit is operating within the budgetary guidelines with reference to labour, capital asset depreciation and maintenance, chemical and consumable spent and other expenses.
• Ensure that only accredited suppliers and approved products are used.
• Compile accurate budgets and forecasts in line with company deadlines.
• Actively manage unit leave liability and leave plans according to company policies and targets. Check that leave balances reflects correctly on the company reports.
• Continually identify potential of additional business within existing contracts and One-off cleaning opportunities.
• Ensure all rechargeable and overtime work is authorized and billed to client timeously and within the month.
• Ensure debtors collection is in line with contractual agreements.
• Follow correct approval process for procuring capital expenditure, high value repairs and maintenance and ensure units order chemicals and consumables as per agreed process.

• Leadership skills
• Attention to detail and sense of urgency.
• Problem solving experience.
• Able to work under pressure.
• Be flexible and adaptable.
• Should be able to work independently.
• Understand Hygiene principles and knowledge of company policies and procedures.
• Good understanding of scheduling of staffing and assign tasks productively to each position to achieve an output standard according to site specific sla’s.
• Business management principles, including proven financial skills.
• Strong people skills and knowledge or Industrial relations.
• Strong on client relationships and strong communication skills.

• Minimum Matric / Grade 12
• Relevant tertiary qualification and/or equivalent experience.
• Knowledge of legislation relevant to the Cleaning, Hygiene and Pest Control industry.
• Must have a valid driver’s license and own reliable vehicle.
• Minimum of 5 years’ experience in a similar environment on middle management level.
• Experience in managing large compliments of people and a large client portfolio.

• Lead daily operations across multiple sites, ensuring consistent service delivery and stock availability.
• Maintain strong quality assurance standards and compliance with infection prevention protocols.
• Manage logistics between factory sites to ensure on-time, accurate distribution.
• Supervise, train, and develop site supervisors and operational teams across all regions.
• Foster trusted relationships with stakeholders and ensure SLA commitments are met.
• Report on key operational metrics from stock levels to service quality and compliance.
• Drive continuous improvement initiatives across processes, systems, and people.

• Bachelors Degree or National Diploma in Operations, Logistics, Supply Chain, Industrial Engineering, Hospitality, or Health Sciences.
• 5+ years experience in multi-site operational management (FMCG, hospitality, manufacturing, or healthcare environments).
• Proven track record of leading teams, managing KPIs, and maintaining operational discipline.
• Strong leadership, problem-solving, and communication skills.
• Knowledge of infection control or healthcare operations (advantageous but not essential).
• Valid drivers licence and willingness to travel across KZN sites.

Retail Operations Manager - Coastal (Kwa Zulu Natal)

The company is seeking to employ an Operations Manager based in Durban. The successful candidate will be a self-starter who is able to work independently within a pressurised environment. The successful candidate will be based in our Durban office with travel expected.

Responsibilities:

• Multi-site management
• Manage Retail Standards
• Franchisee Relationship Management
• Store Audits
• Financial Management, Budgeting and driving profit
• Build sustainable strategies per store in your control to improve performance and manage costs effectively
• Manage and test service levels in each store, increasing the customer experience

Desired Experience & Qualifications

• Matric / Grade 12
• A minimum of 5 years Retail or Franchise experience
• Fully competent in MS Office packages
• Excellent organisational, numeric and administrative skills
• Ability to multitask and prioritise effectively whilst working in a stressful environment
• Excellent interpersonal skills and ability to communicate at all levels
• Well groomed and professional
• Ability to maintain confidentiality
• Must have a flexible work approach
• Must be able to work under pressure
• Attention to detail
• Analytical skills
• Must be able to effectively and professionally deal with clients

Please take note that shortlisted candidates will undergo a background check and Polygraph test.

Job Title:
Operations Manager

Location:
Pinetown, KwaZulu-Natal, South Africa | On-site

Salary:
R30 000

Overview:

We are seeking an experienced Operations Manager
with a proven ability to optimize processes, lead teams, and ensure compliance with operational standards. The ideal candidate will be skilled in quality control, production planning, financial management, and marketing initiatives to drive efficiency, profitability, and business growth.

Key Responsibilities:

• Lead and manage a team of 22 drivers, ensuring operational efficiency and adherence to SOPs.
• Oversee quality control to maintain high product standards and customer satisfaction.
• Streamline production planning and implement process improvements to maximize output.
• Manage purchasing, invoicing, and financial reconciliation to ensure accuracy and smooth operations.
• Develop and execute marketing strategies to increase brand visibility and drive sales.
• Ensure compliance with regulations and safety standards while maintaining accurate records.
• Conduct banking, cash flow management, and account reconciliations, including petty cash and purchase order approvals.

Overview

We're Concentrix. A new breed of tech company — Human-centered. Tech-powered. Intelligence-fueled. We create game-changing solutions across the enterprise to help brands grow across the world and into the future. We are trusted by clients across all major sectors, from up-and-coming success stories to iconic Fortune Global 500 brands in over 70 countries spanning 6 continents. We are a remote-first company looking for the absolute best talent in the world.

In our Information Technology and Global Security team, you will deliver the latest technology infrastructure, transformative software solutions and industry-leading global security for our staff and clients. You will design, implement and strategize IT, security, application development, innovation, and solutions in today's hyperconnected world. You will be part of the technology team that is core to our vision of develop, build and run the future of CX.

Manager I is responsible for end-user support across deskside including network, telephony and application environments. You will ensure maintenance, analysis, quality of troubleshooting and repair/upgrade of deskside systems, hardware, software and peripherals with the respective platform teams. You will serve as an escalation point to ensure tickets/incidents are resolved according to Service Level Agreements and you will own end-to-end IT operations delivery.

• Active participation in delivery and execution of the Incident Management process. In case of Sev1 incidents, validate artifacts from production floor and initiate troubleshooting sessions with all platforms to isolate the problem.
• Ensure completion, addition/modification of backups; manage and monitor daily; manage tape inventory for Concentrix and customer-owned tapes; restore data on request.
• Solutioning and supporting new transitions on image & desktops readiness.
• Ensure all PCI, HIPAA accounts are IT security compliant following PCI, HIPAA guidelines within the spans.
• Implement security controls starting from Active Directory group policy deployment on production desktops.
• BCP tests for IT infrastructure and links/firewalls; perform failover tests for Firewall, Network, Servers, AD/DNS/DHCP services; ensure compliance with BCP and contractual obligations.
• Ensure site compliance & security; maintain system compliance & audits per COPC, ISO 27001 standards and contract obligations.
• Provide L2/L3 support for network, server & voice infrastructure for CNX and client-owned equipment as applicable.
• SSAE activity and related compliance tasks.
• PGP desktops validation, OU users policy validation & computer OU policy validation.
• Daily/weekly/monthly review of all pending tickets within the span; site hardening testing.
• Validation and corrective actions including controls like printer permissions, AD users & computers permissions, software installation rights and deployment on desktops.
• Update images and documents on WDS/Tivoli servers with latest patches and customer software.
• Measure and report bandwidth usage; ensure client asset/software inventory is complete.
• Regular health checks (daily/monthly/quarterly/half-yearly/yearly).
• Manage Local DNS/DHCP/File server/Tivoli server for service delivery at the location to support business.
• Maintain high IT VOC scores with action plans for identified areas.
• Rotational shifts; able to work night shifts in a 24/7 environment.

• 9+ years' experience supporting desktop/laptop hardware and software in a Windows-based PC/LAN environment or equivalent
• Bachelor's Degree/Postgraduate (or equivalent)
• ITIL V3, MCSE, CCNA or similar certifications required
• Knowledge of Windows, Network, and Voice
• Knowledge of ITIL V3 Framework
• Proven experience in problem management, incident management, customer/client management, change management, RCA and ticket analysis
• Intermediate understanding of Enterprise Networks, Active Directory setup & Windows servers
• Experience with Remedy and ITIL-based ticketing; maintaining systems compliance and audits per ISO/IEC 27001:2013, ISO 22301 Business Continuity & PCI
• Flexibility to stretch & deliver within timelines

ZAF Durban - Block A, 2 Ncondo Place, Ridgeside Drive, Umhlanga Ridge

• Mid-Senior level

• Full-time

• Information Technology

• IT Services and IT Consulting

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Job Title:

IT Operations Manager

Job Description

We're Concentrix. A new breed of tech company — Human-centered. Tech-powered. Intelligence-fueled.

We create game-changing solutions across the enterprise, that help brands grow across the world and into the future. We are trusted by clients across all major sectors, from up-and-coming success stories to iconic Fortune Global 500 brands in over 70 countries spanning 6 continents.

Our game-changers:

Challenge Conventions

Deliver outcomes unimagined

Create experiences that go beyond WOW

If this is you, we would love to discuss career opportunities with you.

In our Information Technology and Global Security team, you will deliver the latest technology infrastructure, transformative software solutions and industry-leading global security for our staff and clients. You will work with the best in the world to design, implement and strategize IT, security, application development, innovation, and solutions in today's hyperconnected world. You will be part of the technology team that is core to our vision of develop, build and run the future of CX.

Concentrix provides eligible employees with an opportunity to enroll in many benefit programs, generally including private medical plans, great compensation package, retirement savings plans, paid learning days, and flexible workplaces. Specific benefits plans will vary by country/region.

We're a remote-first company looking for the absolute best talent in the world. Experience the power of a game-changing career.

Manager I, IT Operations

Summary

Manager I is responsible for end-user support across our deskside including network, telephony and application(s) environment. You will be asked to ensure maintenance, analysis, quality of troubleshooting and repair/replace/upgrade of deskside systems, hardware, software and computer peripherals with the respective platform teams, you will also as serve as an escalation point to ensure tickets/incidents are resolved according to Service level agreements. You will also ensure a judgment to determine priorities, prepare appropriate action plans and is accountable for end to end to IT operations delivery.

Main Responsibilities

• Active participation in delivery and execution of the Incident Management process. In case of Sev1 incidents, validate from production floor all the artifacts and extract details like Ping/Trace Route and initiate troubleshooting session with all platforms to isolate the problem.
• Ensure completion/addition/modification of Backup is managed & monitored daily. Managing Tape inventory for Concentrix & Customer owned Tapes and moving them weekly to off-site location. Catering to restoration of data on requests received from Business.
• Solutioning and supporting new Transitions on Image & Desktops Readiness.
• Ensuring all PCI, HIPPA accounts are IT security compliant following PCI, HIPPA guidelines within the spans.
• All security controls are implemented starting from Active Directory group policy deployment on all production desktops from the active directory
• BCP test for IT infrastructure, links/firewalls specific to all accounts. Performing failover tests for Firewall, Network, Servers AD/DNS/DHCP services, PA & BA switch testing to ensure we are compliant with BCP guidelines and contractual obligations to the customer.
• Ensure compliance & security for the site. Maintaining system compliance & audits following COPC, ISO 27001 standards & ensure 100% contract compliance.
• Muster L2 / L3 support for all network, server & voice infrastructure for CNX and client owned equipment as applicable.
• SSAE activity.
• PGP Desktops Validation, OU Users Policy Validation & Computer OU Policy validation.
• Daily, weekly, monthly review of all pending tickets within the span
• Site Hardening testing.
• Ensure validation and corrective actions including validation of controls like printer permissions, AD Users & computers permissions for restriction of c: guide permission, saving rights, software installation rights & software deployment on desktops.
• Validation & updation of images & documents on WDS / Tivoli servers to ensure all images are updated with latest patches, customer software, Service Packs etc.
• Measure & support b/w use of accounts and monthly reporting for bandwidth use.
• Validation of Client Asset/Software with client and ensuring all of these assets are a part of inventory.
• Update Daily/Monthly/Quarterly/Half Yearly/Yearly Health Checklist.
• Manage Local DNS /DHCP/File server/Tivoli server for service delivery location as daily operation to support Business.
• Achieve and Maintain high IT VOC scores. Action planning for identified areas.
• Rotational Shifts, willing to work predominantly in night shifts, 24/7 environment
  
  

• 9+ years' experience supporting desktop/laptop hardware and software in a Windows-based PC/LAN environment or equivalent
• Bachelor's Degree/Post Graduate (Or equivalent)
• ITIL V3, MCSE, CCNA or similar certifications required
• Knowledge of Windows, Network, Voice
• Knowledge of ITIL V3 Framework
• Proven problem management, incident management, customer/client management, change management, RCA and ticket analysis experience.
• Intermediate understanding of Enterprise Networks, Active Directory set up & Windows servers
• Demonstrable experience in ticket resolution using Remedy and ITIL based framework, maintaining systems compliance and audits as per ISO/IEC 27001:2013, ISO 22301 Business Continuity & PCI
• Flexibility to stretch & deliver within timelines.
  
  

Overview

Job Purpose: To manage all operational activities for the specified area’s FMCG retail and wholesale syndicated sales and merchandising services, ensuring that sales and merchandising standards are consistently met to optimise client product availability.

• National certificate in business administration, Retail Operations Management, or equivalent qualification.
• 2 years of experience in operations within the retail and wholesale sector, with at least 1 year in a supervisory role.
• Proven track record of driving operational efficiency, sales, and merchandising excellence in a complex, fast-paced environment.
• Experience in managing large, distributed teams and working with retail and wholesale partners across large areas.