58 Toyota South Africa Motors jobs in Durban

Are you a dynamic leader passionate about customer experience and operational excellence? My client is seeking a Senior Leader to drive, develop, and manage the performance of their Contact Centre Operation based in Durban, South Africa. This role offers an incredible opportunity for career growth in an exciting, rapidly expanding company. If you have a strong background in customer service and are ready for a new challenge, we want to hear from you!

Job Summary:

You will be responsible for leading and optimising the customer experience across all channels in a complex environment overseeing 500 FTE. Your strategic leadership will be crucial in ensuring that performance targets are met, costs are managed efficiently, and customer satisfaction is consistently high.

Your Role:

As the Head of Contact Centre Operations, you will lead and promote contact centre performance and customer experience, aligned with the company's CX strategy. You will manage and monitor commercial and budgetary performance, driving opportunities and minimising costs. Your role includes coaching and developing teams to maximise their potential, ensuring governance and compliance standards are met, and maintaining positive stakeholder relationships.

About You:

You are an experienced leader with a proven track record in customer service at a senior level. Your excellent people management, leadership, and coaching skills enable you to engage and motivate your teams effectively. You thrive in a fast-paced environment and can manage multiple tasks and priorities simultaneously. Your ability to challenge and influence stakeholders, along with your commercial acumen, will be key to your success in this role.

Some Bullet Points About You:

• Extensive experience in delivering customer service at a senior level
• Strong people management, leadership, and motivational skills
• Ability to thrive in a fast-paced environment
• Proven track record in communication and engagement at multiple levels
• Experience with onshore and offshore contact centres
• Excellent root cause analysis and problem-solving skills
• Insurance experience
• Master's degree required for a visa in South Africa

Salary and Benefits:

• Competitive salary: £65-75k
• 50% Bonus
• Relocation package including flights and accommodation for at least 1 month
• Travel back to the UK every 3 months

How to Apply: If you are ready to take on this exciting challenge and drive success in a dynamic environment, please submit your application with your CV detailing your relevant experience. We look forward to hearing from you!

• Full-time

WNS Global Services Inc. (NYSE: WNS) is a global Business Process Management (BPM) leader. WNS offers business value to 400+ global clients by combining operational excellence with deep domain expertise in key industry verticals, including Banking and Financial Services, Consulting and Professional Services, Healthcare, Insurance, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Telecommunications, Travel and Utilities. Globally, the group’s over 41,000+ Professionals serve across 60 delivery centers in 16 countries worldwide, including China, Costa Rica, India, the Philippines, Poland, Romania, South Africa, Sri Lanka, UK and US.

WNS South Africa has been in operation since 2003 and built a reputation as the industry leader for Business Process Outsourcing (BPO) in South Africa, with a growing footprint into Africa. We are a strategic partner for delivering a full range of basic to complex processes from our eight delivery centers across South Africa, employing 4000+ people.

We promise our employees to experience role clarity, coaching and mentoring, professional development and structured career path through our 5 people promises and keeping employee experience at the core. Experience the culture of outperformance, engagement, celebration and also contribute to society through our WNS Cares Foundation, where you have the opportunity to support meaningful initiatives and make an impact in the community.

The main function of this role is to drive performance and be fully accountable for deliverables.

Key responsibilities
• Deliver operational targets and business strategy
• Create and drive strategic operating plan within own area of responsibility
• Lead on projects that deliver cultural change and transformation within the business
• Manage change by ensuring teams are fully prepared through effective
leadership, coaching and support
• Support the team managers in leading their teams through periods of change
• Work closely with Learning and Development to support the journey of new starters
• Grow the business by delivering an increase in sales and value for the business
• Maintain excellent customer service
• Execute strategies to improve the teams’ overall performance
• Understand the resource and contingency arrangements
• Conduct Performance reviews
• Lead, coach and develop direct reports in a way that ensures their skills are being focused on generating high levels of KPI attainment, customer satisfaction and compliance.
• Identify opportunities to develop the skills, knowledge and behavior of each direct report.
• Manage staff attrition and address concerns in a proactive manner.
• Manage staff within the guidelines of company policies and procedures and in accordance with relevant legislation.

Qualifications and experience
• Matric qualification with English and Maths
• Relevant tertiary qualification advantageous
• At least five years’ call centre experience with minimum three years in management capacity.
• Proven commercial acumen and strategic decision-making ability
• Proven experience delivering enhanced performance, using motivational techniques and by developing people.

Knowledge, skills and attributes
• Thorough understanding of what delivers great customer service
• Thorough knowledge and understanding of all business and service centre key performance indicators.
• Management of a call centre operation.
• Strong commercial acumen and effective decision making that will deliver business goals.
• Creative with the ability to initiate incentives and campaigns to drive engagement and profitability.


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Established in 2004, OLIVER is the world’s first and only specialist in designing, building, and running bespoke in-house agencies and marketing ecosystems for brands. We partner with over 300 clients in 40+ countries and counting. Our unique model drives creativity and efficiency, allowing us to deliver tailored solutions that resonate deeply with audiences.

As a part of The Brandtech Group , we're at the forefront of leveraging cutting-edge AI technology to revolutionise how we create and deliver work. Our AI solutions enhance efficiency, spark creativity, and drive insightful decision-making, empowering our teams to produce innovative and impactful results.

Role: Graphic Designer - (FTC 12 Months)

As a Graphic Designer, you will be a creative professional working within our unique in-house agency model. You'll create visual concepts that inspire, inform, and captivate audiences across multiple platforms. Working within an 18-person team, you'll develop designs that align with brand strategies while pushing creative boundaries. Your artistic vision combined with technical expertise will help deliver impactful visual communications that drive business results for our diverse client portfolio.

• Create visually compelling and on-brand marketing materials across various media (print, digital, social media, video)
• Develop creative graphics, layouts, and visual content that effectively communicate client messages
• Collaborate with marketing teams, stakeholders, and clients to understand project requirements
• Maintain consistent brand identity while finding innovative approaches to visual storytelling
• Stay current with design trends, tools, and technologies to deliver cutting-edge solutions
• Present design concepts and articulate creative decisions to clients and team members
• Manage multiple projects simultaneously while meeting deadlines in a fast-paced environment
• Contribute to the creative culture within our in-house agency teams

• Bachelor’s degree in graphic design, Visual Arts, or related field (or equivalent professional experience)
• Strong portfolio demonstrating creative skills and visual problem-solving abilities
• Proficiency in Adobe Creative Suite (Photoshop, Illustrator, InDesign)
• Understanding of branding, marketing principles, and design fundamentals
• Knowledge of typography, colour theory, and layout design
• Excellent communication and presentation skills
• Strong time management abilities and attention to detail
• Problem-solving mindset and ability to receive and implement feedback
• Basic knowledge of HTML/CSS for digital projects (preferred)
• Collaborative spirit with the ability to thrive in an in-house agency environment

Our values shape everything we do:

Be Imaginative to push the boundaries of what’s possible

Be always learningand listening to understand

Be actively pro-inclusive and anti-racist across our community, clients and creations

OLIVER, a part of the Brandtech Group, is an equal opportunity employer committed to creating an inclusive working environment where all employees are encouraged to reach their full potential, and individual differences are valued and respected. All applicants shall be considered for employment without regard to race, ethnicity, religion, gender, sexual orientation, gender identity, age, neurodivergence, disability status, or any other characteristic protected by local laws.

OLIVER has set ambitious environmental goals around sustainability, with science-based emissions reduction targets. Collectively, we work towards our mission,embedding sustainability into every department and through every stage of the project lifecycle.

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When you apply to a job on this site, the personal data contained in your application will be collected by OLIVER (“Controller”) which is located at 151 Rosebery Avenue, EC1R 4 AB and can be contacted by emailing or Adjust Your Set (“Controller”) which is located at 151 Rosebery Avenue, EC1R 4 AB and can be contacted by emailing or DARE(“Controller”) which is located at 151 Rosebery Avenue, EC1R 4 AB and can be contacted by emailing or Aylesworth Fleming (“Controller”) which is located at 151 Rosebery Avenue, EC1R 4 AB and can be contacted by emailing (“Controller”). Your personal data will be processed for the purposes of managing Controller’s recruitment related activities, which include setting up and conducting interviews and tests for applicants, evaluating and assessing the results thereto, and as is otherwise needed in the recruitment and hiring processes. Such processing is legally permissible under Art. 6(1)(f) of Regulation (EU) 2016/679 (General Data Protection Regulation) as necessary for the purposes of the legitimate interests pursued by the Controller, which are the solicitation, evaluation, and selection of applicants for employment.

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360 Recruiter | Durban, South Africa

Are you a natural connector with a strong sales mindset and a passion for matching talent with opportunity?

We’re looking for a 360 Recruiter to join our growing team in Durban . In this role, you’ll manage the full recruitment cycle — from sourcing and headhunting top talent to building client relationships and closing placements. You’ll be at the forefront of driving business growth while helping people find their perfect fit.

What we’re looking for:

A strong sales drive and ability to win new business

Proven experience in end-to-end recruitment

A critical thinker and problem solver who thrives in fast-paced environments

Excellent communication and relationship-building skills

If you’re ambitious, self-motivated, and excited by the idea of creating opportunities for both clients and candidates — we’d love to hear from you!

Location: Durban, South Africa

Type: Full-time, on-site

• Deliver success against KPI targets and plans, through effective management of people.
• Create a positive learning environment that empowers and develops team members
• Be a role model who participates in achieving the wider contact centre overall objectives to allow a first class Sales environment.
• Gathering information to analyse problems and generate solutions in taking the initiative by going beyond job remit and identify areas for improvement with a “can do” attitude.
• Understands the Business in that you are aware of the business strategy, products, service and organisational structure.
• Understanding the wider implications around team engagement and how it links to the focus on reduction of attrition and absenteeism.
• Organises and plans ahead in terms of work schedules and activities to meet deadlines and quality measures, whilst considering the needs of others so as to ensure that the overall goals and objectives are met.
• Supports others by sharing knowledge and expertise which promotes effectiveness of individual performance and how this contributes to the team goal.
• Conduct Performance reviews
• Lead, coach and develop direct reports in a way that ensures their skills are being focused on generating high levels of KPI attainment, customer satisfaction and compliance.
  
  
  

• Matric qualification with English and Maths
• Minimum 12 months’ team leader experience
• Minimum 12 months’ experience in a call center environment
  
  
  

• Good motivational skills to bring out the best in team members
• Good managerial skills to lead the team successfully
• High degree of patience and assertiveness with excellent rapport-building skills
• Positively contribute and lead in team activities
• Takes pride in work, checking own for quality i.e. Lead by example
• Maintains effective time management
• Manage the negativity of others
• Knowledge of disciplinary procedures
• Ability to prioritize deliverables and plan accordingly
• Embraces change whilst remaining productive and positive

WNS Global Services Inc. (NYSE: WNS) is a global Business Process Management (BPM) leader. WNS offers business value to 400+ global clients by combining operational excellence with deep domain expertise in key industry verticals, including Banking and Financial Services, Consulting and Professional Services, Healthcare, Insurance, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Telecommunications, Travel and Utilities. Globally, the group’s over 41,000+ Professionals serve across 60 delivery centers in 16 countries worldwide, including China, Costa Rica, India, the Philippines, Poland, Romania, South Africa, Sri Lanka, UK and US.

WNS South Africa has been in operation since 2003 and built a reputation as the industry leader for Business Process Outsourcing (BPO) in South Africa, with a growing footprint into Africa. We are a strategic partner for delivering a full range of basic to complex processes from our eight delivery centers across South Africa, employing 4000+ people.

We promise our employees to experience role clarity, coaching and mentoring, professional development and structured career path through our 5 people promises and keeping employee experience at the core. Experience the culture of outperformance, engagement, celebration and also contribute to society through our WNS Cares Foundation, where you have the opportunity to support meaningful initiatives and make an impact in the community.

The key purpose of this role is to lead, coach, develop, motivate and retain a team of advisors while ensuring that we offer the best service to all our customers.

Key responsibilities
• Deliver success against KPI targets and plans, through effective management of people.
• Create a positive learning environment that empowers and develops team members
• Be a role model who participates in achieving the wider contact centre overall objectives to allow a first class Sales environment.
• Gathering information to analyse problems and generate solutions in taking the initiative by going beyond job remit and identify areas for improvement with a “can do” attitude.
• Understands the Business in that you are aware of the business strategy, products, service and organisational structure.
• Understanding the wider implications around team engagement and how it links to the focus on reduction of attrition and absenteeism.
• Organises and plans ahead in terms of work schedules and activities to meet deadlines and quality measures, whilst considering the needs of others so as to ensure that the overall goals and objectives are met.
• Supports others by sharing knowledge and expertise which promotes effectiveness of individual performance and how this contributes to the team goal.
• Conduct Performance reviews
• Lead, coach and develop direct reports in a way that ensures their skills are being focused on generating high levels of KPI attainment, customer satisfaction and compliance.

Qualifications and experience
• Matric qualification with English and Maths
• Minimum 12 months’ team leader experience
• Minimum 12 months’ experience in a call center environment

Knowledge, skills and attributes
• Good motivational skills to bring out the best in team members
• Good managerial skills to lead the team successfully
• High degree of patience and assertiveness with excellent rapport-building skills
• Positively contribute and lead in team activities
• Takes pride in work, checking own for quality i.e. Lead by example
• Maintains effective time management
• Manage the negativity of others
• Knowledge of disciplinary procedures
• Ability to prioritize deliverables and plan accordingly
• Embraces change whilst remaining productive and positive

Our client based in the Umhlanga area is seeking an experienced Claims Assessor (Life). The ideal candidate should have exceptional communication skills, work ethic, and dedication to the workplace.

Requirements:

• Detailed knowledge relating to the specialist/technical nature of life claims assessment.
• Good understanding of medical conditions and the ability to understand medical terminology and medical reports.
• At least 2 – 4 years’ work experience as a Life Assessor is required.
• Previous work experience in long-term insurance services, financial services, or an insurance company would be most valuable.
• Must have FAIS (Further Education and Training Certificate – FETC – IN Short Term Insurance, Long Term Insurance or Retail Insurance).
• Must have RE5.
• A medical qualification would be an advantage.

If you meet all of the above, please apply directly here. Please note due to high volume responses, only candidates that meet the advertised criteria will be contacted.

Our client based in the Umhlanga area is seeking an experienced Claims Assessor (Life). The ideal candidate should have exceptional communication skills, work ethic, and dedication to the workplace.

Requirements:

• Detailed knowledge relating to the specialist/technical nature of life claims assessment.
• Good understanding of medical conditions and the ability to understand medical terminology and medical reports.
• At least 2 – 4 years’ work experience as a Life Assessor is required.
• Previous work experience in long-term insurance services, financial services, or an insurance company would be most valuable.
• Must have FAIS (Further Education and Training Certificate – FETC – IN Short Term Insurance, Long Term Insurance or Retail Insurance).
• Must have RE5.
• A medical qualification would be an advantage.

If you meet all of the above, please apply directly here. Please note due to high volume responses, only candidates that meet the advertised criteria will be contacted.

Our client based in the Umhlanga area is seeking an experienced Claims Assessor (Life). The ideal candidate should have exceptional communication skills, work ethic, and dedication to the workplace.

Requirements:

• Detailed knowledge relating to the specialist/technical nature of life claims assessment.
• Good understanding of medical conditions and the ability to understand medical terminology and medical reports.
• At least 2 – 4 years’ work experience as a Life Assessor is required.
• Previous work experience in long-term insurance services, financial services, or an insurance company would be most valuable.
• Must have FAIS (Further Education and Training Certificate – FETC – IN Short Term Insurance, Long Term Insurance or Retail Insurance).
• Must have RE5.
• A medical qualification would be an advantage.

If you meet all of the above, please apply directly here. Please note due to high volume responses, only candidates that meet the advertised criteria will be contacted.