Senior Biostatistician (Home Based - South Africa) Biometrics SOUTH AFRICA

Durban, KwaZulu Natal MMS Holdings Inc

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Job Description

Are you looking to join a company where your contributions truly matter, and where you'll be part of a supportive, innovative team? MMS is a award-winning, data-focused clinical research organization (CRO). We pride ourselves on being a Great Place to Work certified organization, recognized for our exceptional culture and industry best employee retention rate. We support the pharmaceutical, biotech, and medical device industries with our proven, scientific approach to complex trial data and regulatory submission challenges. With a global footprint across four continents, MMS not only maintains an industry-leading customer satisfaction rating but also fosters a collaborative and inclusive work environment where employees can thrive. Join us at MMS and be part of a team that is shaping the future of clinical research.

Discover more about our exciting opportunities and why MMS is a great place to advance your career. Visit or follow MMS on LinkedIn .

Senior Biostatistician: Roles & Responsibilities
  • Provides input into statistical sections and overall consistency of clinical study protocols.
  • Develops and reviews statistical analysis plans (SAP). Determines appropriate analyses for clinical endpoints based on input from the protocol and the client.
  • Performs senior-level reviews and is responsible for the datasets and outputs of a project. Ensures consistency with the SAP and reviews for correctness and quality.
  • Works with programming team to provide input for analysis/ADaM datasets to be used for final analyses. Develops specifications and reviews datasets based on what is needed for the planned tables, listings and graphs (TLGs).
  • Prepares TLG shells/specifications and programming notes based on SAP and analysis/ADaM datasets.
  • Works with data management team to review data collection (e.g., CRFs) and helps ensure data quality throughout the clinical trial.
  • Performs and/or coordinates the preparation, execution, reporting and documentation of high-quality statistical analysis according to the SAP.
  • Provides high level of support to the programmers and medical writers on all statistical matters according to client requirements.
  • Prepares and reviews statistical methods and results sections for the clinical study report (CSR) with in-house medical writers.
  • Provides support to Data Safety Monitoring Boards (DSMB) by preparing and presenting output as the unblinded statistician.
  • Generates sample size calculations appropriate for the primary endpoint and based on input from the protocol.
  • Generates and reviews randomization schedules per the protocol and randomization specifications.
  • Works with the project management group to ensure timelines are appropriate given the scope of the project.
  • Is familiar with and stays current with the latest industry practices and updated regulatory guidelines.
  • Communicates competently and independently with client to coordinate the statistical and programming considerations of the project.
  • Demonstrates strong understanding of ICH guidelines, as applicable to statistics.
  • Practices good internal and external customer service.
Requirements
  • Master of Science (in statistics or equivalent) with four (4) plus years relevant work experience or PhD (in statistics or equivalent) with two (2) plus years of relevant work experience.
  • Strong knowledge of and experience with SAS (SAS Stat, SAS Base, SAS macros, SAS/ODS, SAS/Graph).
  • Able to be in a hands-on role by digging into data and using SAS to validate datasets and outputs.
  • Excellent mathematical and problem-solving skills.
  • Advanced knowledge of the statistical considerations involved in drug development including hands-on experience with clinical trial data.
  • Strong knowledge of study designs and statistical analysis methods (e.g., GLMs, non-parametric methods, survival analysis techniques, general imputation methods, common descriptive stats).
  • Strong familiarity with a variety of clinical data and databases (including EDC systems).
  • Working knowledge of SDTM/ADaM standards (in the absence of ADaM experience, considerable experience working with analysis or derived datasets).
  • At least three (3) years of experience in pharmaceutical industry.
  • Ability to coordinate the analytical aspects of multiple projects or clinical trials at the same time.
  • Proficiency with MS Office applications (e.g., Word, PowerPoint and Excel).
  • Good interpersonal, oral, and written communication skills.
  • Self-motivated, hardworking, dependable, and positive team-oriented personality.
  • Ability to communicate effectively and provide clear directions to Statistical Programmers.

Please consider your application unsuccessful if we do not reach out to you within 14 days of your submission.

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Finance Controller, South Africa

Durban, KwaZulu Natal UPL-Ltd

Posted 4 days ago

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Job Description

Job Title Southern Africa Financial Controller

Reporting To Finance Head

Function Finance

GJL GJL4

Location La Lucia Ridge

ABOUT UPL:

UPL is focused on emerging as a premier global provider of total crop solutions designed to secure the world’s long-term food supply. Winning farmer's hearts across the globe, while leading the way with innovative products and services that make agriculture sustainable, UPL is the fastest-growing company in the industry. Our successes in the field add up to powerful financials. UPL delivers results from protecting crops that translate into attractive investor value. Based on the recognition that humankind is one community, UPL’s overarching commitment is to improve areas of its presence, workplace, and customer engagement.

Our purpose is ‘OpenAg’. An agriculture network that feeds sustainable growth for all. No limits, no borders.

We are one team, for maximum impact. One team with shared goals. We have a laser-like focus on what our customers need and want, on anticipating their future needs, and on how we can create innovative solutions and experiences for them. We think outside the box and go beyond our comfort zone. We believe in agility, we mix the power of speed, with structure from process. And wherever we can, we always believe in having fun

Role Summary

To provide financial and operational analysis to FD and Exco, as well as to ensure optimised reporting to all stakeholders, payment to suppliers, collection of cash and internal controls surrounding these.

Role Responsibilities

Financial Management – Local/Exports

  • Ensure the timely, accurate monthly delivery of results, management information and financial reporting packs.
  • Review of regional, head office & company balance sheet reconciliations and sign off the numbers.
  • Debtor management review and overview.
  • Monitor and review the results of quarterly stock counts.
  • Ensure all Stock adjustments are authorised and accurate.
  • Ensure the correct recording and protection of all assets of the Company.
  • Weekly review of the debtor department’s KPI’s, reports and corrective actions.
  • Ensure that creditors are recorded correctly and paid timeously.
  • Weekly review and implementation of accounts payable KPI’s and reports.
  • Review the calculation of under recovery and recording of purchase price variances for the Company and incorporate into the accounts.
  • Making recommendations w.r.t monthly results in respect of IFRS
  • Ensure intercompany accounts reconcile and all differences are resolved in a timely manner.
  • Ensure Associate entities are correctly accounted for in Group reports and the AFS.
  • Ensure correct accounting treatment of FEC’s.
  • Review and authorisation of all manual journal entries.
  • Review and authorisation of all balance sheet reconciliations.
  • Review and approval of Foreign exchange rates.
  • Calculation of Inventory provision
  • Review of open purchase orders
  • Review of Intangible assets capitalized
  • Review of Leases ensuring correct classification and accounting treatment
  • Review of changes to chart of accounts
  • Review of Fixed Assets to ensure correct classification and valuation

Operation Function

  • Attend and advise monthly Forecast and demand review meeting, reviewing and calculating financial consequences of the operational issues.
  • Participate in weekly Global controllers’ calls.
  • Co-ordinate and participate in monthly Credit management meetings.
  • Co-ordinate and participate in monthly Quarantine stock meetings.
  • Co-ordinate and participate in quarterly Tax compliance meetings.
  • Co-ordinate and participate in quarterly Legal compliance meetings.

( Templates for meetings

Compile Quarantine stock template Review and analyse any financial templates that are used by the business.

Project Management

  • Carry out adhoc projects for FD including minority valuations etc, participate in negotiations with minority acquisitions including business case

Carry out ad hoc financial accounting projects eg. SAP ERP system

Strategic

  • Contribute strategic financial expertise and information that ensures FD is able to take sound and informed decisions
  • All local and asset insurance negotiations and cover for Arysta SA
  • Planning and negotiation of cash loans in SA and overdrafts with banks and Japan subject to global authorisation table.

Planning of external audit, hard-close and annual audit with auditors

Enterprise Risk management

  • Involvement in planning of three yearly internal audit and designing and improving on weaknesses of controls from a financial perspective.

Co-ordinate and with the Internal audit function and ensure compliance with internal audit requirements.

Treasury Control

  • Ensuring that cash is managed in accordance with business requirements and cash forecast.
  • Bank liaison and negations in rates and facilities
  • Create Guidelines for statutory payments.
  • Review and analyse, working capital improvement identification opportunities.
  • Review and implement hedging options to mitigate foreign currency exposure(FEC’s)
  • Ensure compliance with Treasury.

Statutory and Audit

• Ensure that statutory statements are completed and compiled and audited.

• Monitor and manage the different audits, interim, annual audit and internal, ensuring sign off financials by auditors 6 months after year end.

• Ensure timeous submission of all statutory returns required by the Companies Act.

Tax

• Review of all tax calculations for UPL Group companies.

• Ensure accurate and timeous completion of all SARS templates/returns.

• Ensure adequate tax planning and optimisation procedures are followed. (Transfer pricing policy/R&D allowances)

Insurance

• Manage all Insurance claims together with the Legal department.

• Ensure all claims are dealt with timeously and efficiently.

• Review Insurance policies to ensure adequate asset/risk coverage.

• Liaise with UPL Corp Insurance teams.

Manage People

  • Ensure the Finance Department is fully staffed with appropriately experienced employees.
  • Train and develop employees based on identified training needs in accordance with the Workplace Skills Plan.
  • Ensure Performance Appraisals are conducted as per Company Policy.
  • Ensure general discipline in the department and ensure corrective action is taken on all misconduct incidents.
  • Adhere to all HR policies, procedures and requirements to ensure sound people practices.

Management of external stakeholder requirements

Responsibility Weightage and % of Time Spent Matrix

Responsibility

Weightage

% of Time Spent

Financial Management – Local/Exports

15%

Operation Function

15%

Templates for Meetings

5%

Project Management

10%

Strategic

10%

Enterprise Risk Management

10%

Treasury Control

10%

Audits

10%

People Management

15%

Financial Accountability

CAPEX, loans, write offs, insurance claims, budget adjustments, petty cash, disposal of company assets.

Internal Stakeholders

Commercial department

Supply Chain Division?

Logistics

Financial departments of affiliates e.g. France, Japan, North America, Brazil

IT department

External Interactions

Suppliers

Foreign and Local Creditors

Banking Institutions

External and Internal Auditors

Commercial Distributors

Knowledge, Skills and Experience Required

Technical Requirements:

BCom Acounting degree or similar , CA (SA) / or CIMA qualified

5 years’ experience in chemical or similar industry

Analyst Experience in manufacturing environment

Standard financial costing experience

Staff management experience preferable

ERP system experience

SAP and BI reporting

Analytical Skills

Interpersonal skills

Lateral thinking skills

Behavioural Requirements

  • Decision Making
  • Accountability
  • Communication
  • Patient
  • Level headed
  • Target driven
  • Flexible
  • Stress tolerant

UPLCompetencies

  • Adaptability & Resilience

Recognizes and is open to changing circumstances and alters behavior and scales up as necessary; increases personal awareness and appreciation of individual and cultural differences to create an open, inclusive, and accepting workplace

  • Entrepreneurial Mindset

Has a creative mindset and ability to think holistically, takes calculated risks and maximizes opportunities

  • Results Orientations

Acts, pursues goals with persistence and achieves results; communicates goals and vision to the team to drive enthusiasm and ambition

  • Execution Excellence

Enhances the speed of execution and builds efficiency in processes, systems, and people; has sharp focus on quality-orientation

  • Strategic Orientation

Demonstrates knowledge of the social, economic, and environmental factors and how they impact the business. Identifies key issues that could impact the business and develops strategy through an analytical lens / design thinking

  • Building Teams and Talent

Empowers colleagues through knowledge sharing and delegation, quickly establishing rapport; provides recognition for achievements and accomplishments

  • Customer Centricity

Understands the customer needs and pain points, fulfills the needs and expectations by focusing on creating value for customers.

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Account Manager South Africa

Durban, KwaZulu Natal Energy Vault

Posted 13 days ago

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About the Role: Account Manager

As an Account Manager, you will play a critical role in managing and growing customer relationships within multiple regions in South Africa . You will identify and pursue new business opportunities, enhance customer satisfaction, and contribute to the overall sales growth in the region. This position combines strategic account management with an active sales approach to expand market presence, including the development of local distributor and EPC installer networks.

Responsibilities:

  1. Conduct market research and analysis to understand the latest trends, competitors, and customer demands in the energy storage market.
  2. Develop and implement sales strategies and plans based on market research results, including prospecting, expansion, and follow-up of potential customers.
  3. Actively approach and engage potential customers, initiating and maintaining communication to build and sustain strong customer relationships.
  4. Develop local distributor and EPC installer networks to enhance market reach and ensure effective delivery of products and solutions.
  5. Collaborate with internal resources, including technology, marketing, and customer service teams, to provide comprehensive solutions tailored to customer needs.
  6. Participate in sales negotiations and contract signing processes, ensuring alignment with company objectives and the achievement of sales targets.
  7. Report market dynamics, sales progress, and customer feedback to upper management, contributing to the development of sales plans and budgets.
  8. Maintain a proactive sales approach to identify new opportunities, grow existing accounts, and maximize market penetration.

Requirements:

  1. At least 5 years of sales experience in the solar PV and energy-related fields, with in-depth knowledge of the energy storage market in South Africa.
  2. Strong channel relationships, with demonstrated ability to identify potential customers and establish cooperative partnerships.
  3. Proven track record of active sales skills, including customer prospecting, negotiation, and contract management.
  4. Experience in developing and managing distributor and EPC installer networks.
  5. Excellent communication and teamwork skills, with the ability to collaborate effectively with internal and external stakeholders to meet sales targets.
  6. Strong market analysis and planning skills, with the ability to formulate and execute effective sales strategies.
  7. Technical knowledge and business acumen in the energy storage, solar PV, and energy industries.
  8. Fluency in English, with additional European languages preferred.

Why Join Us: This is an exciting opportunity to be part of a dynamic team shaping the future of energy solutions. If you are a driven professional with a passion for sales and a strong understanding of the renewable energy market, we encourage you to apply.

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Quality Engineer Durban, South Africa

Durban, KwaZulu Natal Abantu Staffing Solutions

Posted 4 days ago

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Job Description

Job Title: Quality Manager

To monitor the plant’s activities and to maintain the product, process, quality and system to agreed standards through facilitation of improvements and audits. The position reports to the Technical Manager.

Minimum Qualifications:

  • Recognised Qualification in Quality Management.
  • National Diploma / Technical Qualification (Mechanical, Industrial & Chemical Engineering).
  • Formal training in Quality Management Principles (ISO 9001:2015, 14001; IATF 16949:2016).
  • Formal Training in auditing techniques (ISO Internal Auditor, Process Auditor, System Auditor or Product Auditor).
  • Minimum 5 years working experience in Quality department using IATF 16949.
  • Experience in writing procedures and compiling monthly reports.
  • Experience in using root cause analysis tools.
  • Clear understanding of ISIR / PPAP, VDA 6.3 and IATF 16949:2016 and Auditing.

Responsibilities:

Process:

  • Assist in maintaining an integrated quality system structure within BRMP (Business Risk Management Programme) management structure.
  • Perform audits of the systems, processes and products on site to a defined audit schedule.
  • Continually monitor the adherence to optimum process setting and controls, targeting.
  • Demonstrate an understanding of APQP; PPAP; MSA; Control Plans; PFMEA (Core Tools) Continually.
  • Facilitate action teams and improvement programs to continually improve on identified risks.
  • Ensure that safety, environmental and quality standards are maintained at all times through random auditing of various standards and requirements at set intervals.

Information Management and Direction Focus:

  • Ensure data collection and analysis of data trends and force areas for improvement drives.
  • Circulate data and management reports to share information on focus areas and needs for improvement.
  • Evaluate daily and report on the Customer performance systems of any concerns raised.
  • Control all quality-related documentation in the plant and approvals to customers, including new products and projects.
  • Ensure development and direction to the Quality Technicians and ensure discipline and adherence of processes by the Quality team and subordinates.

Management of Quality at Source:

  • Continually improve upon the effective use of quality tools available to assist with improvement drives on the shop floor.
  • Continually monitor, measure and trend the performances within the plant to highlight and reduce risks and concerns.
  • Maintain Quality Registers, distribution matrices and relevant boundary samples.
  • Development and
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Claims Assessor Durban, South Africa

Umhlanga Rocks, KwaZulu Natal Pronel Personnel

Posted 4 days ago

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Job Description

Claims Assessor (Life)

Our client based in the Umhlanga area is seeking an experienced Claims Assessor (Life). The ideal candidate should have exceptional communication skills, work ethic, and dedication to the workplace.

Requirements:

  • Detailed knowledge relating to the specialist/technical nature of life claims assessment.
  • Good understanding of medical conditions and the ability to understand medical terminology and medical reports.
  • At least 2 – 4 years’ work experience as a Life Assessor is required.
  • Previous work experience in long-term insurance services, financial services, or an insurance company would be most valuable.
  • Must have FAIS (Further Education and Training Certificate – FETC – IN Short Term Insurance, Long Term Insurance or Retail Insurance).
  • Must have RE5.
  • A medical qualification would be an advantage.

If you meet all of the above, please apply directly here. Please note due to high volume responses, only candidates that meet the advertised criteria will be contacted.

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Claims Assessor Durban, South Africa

Durban, KwaZulu Natal Pronel Personnel

Posted 4 days ago

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Job Description

Claims Assessor (Life)

Our client based in the Umhlanga area is seeking an experienced Claims Assessor (Life). The ideal candidate should have exceptional communication skills, work ethic, and dedication to the workplace.

Requirements:

  • Detailed knowledge relating to the specialist/technical nature of life claims assessment.
  • Good understanding of medical conditions and the ability to understand medical terminology and medical reports.
  • At least 2 – 4 years’ work experience as a Life Assessor is required.
  • Previous work experience in long-term insurance services, financial services, or an insurance company would be most valuable.
  • Must have FAIS (Further Education and Training Certificate – FETC – IN Short Term Insurance, Long Term Insurance or Retail Insurance).
  • Must have RE5.
  • A medical qualification would be an advantage.

If you meet all of the above, please apply directly here. Please note due to high volume responses, only candidates that meet the advertised criteria will be contacted.

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Claims Assessor Durban, South Africa

Durban North, KwaZulu Natal Pronel Personnel

Posted 4 days ago

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Job Description

Claims Assessor (Life)

Our client based in the Umhlanga area is seeking an experienced Claims Assessor (Life). The ideal candidate should have exceptional communication skills, work ethic, and dedication to the workplace.

Requirements:

  • Detailed knowledge relating to the specialist/technical nature of life claims assessment.
  • Good understanding of medical conditions and the ability to understand medical terminology and medical reports.
  • At least 2 – 4 years’ work experience as a Life Assessor is required.
  • Previous work experience in long-term insurance services, financial services, or an insurance company would be most valuable.
  • Must have FAIS (Further Education and Training Certificate – FETC – IN Short Term Insurance, Long Term Insurance or Retail Insurance).
  • Must have RE5.
  • A medical qualification would be an advantage.

If you meet all of the above, please apply directly here. Please note due to high volume responses, only candidates that meet the advertised criteria will be contacted.

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Team Leader - Durban - South Africa

Durban, KwaZulu Natal WNS

Posted 9 days ago

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Company Description

Company Description

WNS Global Services Inc. (NYSE: WNS) is a global Business Process Management (BPM) leader. WNS offers business value to 400+ global clients by combining operational excellence with deep domain expertise in key industry verticals, including Banking and Financial Services, Consulting and Professional Services, Healthcare, Insurance, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Telecommunications, Travel and Utilities. Globally, the group’s over 41,000+ Professionals serve across 60 delivery centers in 16 countries worldwide, including China, Costa Rica, India, the Philippines, Poland, Romania, South Africa, Sri Lanka, UK and US.

WNS South Africa has been in operation since 2003 and built a reputation as the industry leader for Business Process Outsourcing (BPO) in South Africa, with a growing footprint into Africa. We are a strategic partner for delivering a full range of basic to complex processes from our eight delivery centers across South Africa, employing 4000+ people.

Why join us?

We promise our employees to experience role clarity, coaching and mentoring, professional development and structured career path through our 5 people promises and keeping employee experience at the core. Experience the culture of outperformance, engagement, celebration and also contribute to society through our WNS Cares Foundation, where you have the opportunity to support meaningful initiatives and make an impact in the community.

Job Description

The key purpose of this role is to lead, coach, develop, motivate and retain a team of advisors while ensuring that we offer the best service to all our customers.

Key responsibilities

  • Deliver success against KPI targets and plans, through effective management of people.
  • Create a positive learning environment that empowers and develops team members
  • Be a role model who participates in achieving the wider contact centre overall objectives to allow a first class Sales environment.
  • Gathering information to analyse problems and generate solutions in taking the initiative by going beyond job remit and identify areas for improvement with a “can do” attitude.
  • Understands the Business in that you are aware of the business strategy, products, service and organisational structure.
  • Understanding the wider implications around team engagement and how it links to the focus on reduction of attrition and absenteeism.
  • Organises and plans ahead in terms of work schedules and activities to meet deadlines and quality measures, whilst considering the needs of others so as to ensure that the overall goals and objectives are met.
  • Supports others by sharing knowledge and expertise which promotes effectiveness of individual performance and how this contributes to the team goal.
  • Conduct Performance reviews
  • Lead, coach and develop direct reports in a way that ensures their skills are being focused on generating high levels of KPI attainment, customer satisfaction and compliance.


Qualifications

Qualifications and experience

  • Matric qualification with English and Maths
  • Minimum 12 months’ team leader experience
  • Minimum 12 months’ experience in a call center environment


Knowledge, skills and attributes

  • Good motivational skills to bring out the best in team members
  • Good managerial skills to lead the team successfully
  • High degree of patience and assertiveness with excellent rapport-building skills
  • Positively contribute and lead in team activities
  • Takes pride in work, checking own for quality i.e. Lead by example
  • Maintains effective time management
  • Manage the negativity of others
  • Knowledge of disciplinary procedures
  • Ability to prioritize deliverables and plan accordingly
  • Embraces change whilst remaining productive and positive

Seniority level
  • Seniority level Entry level
Employment type
  • Employment type Full-time
Job function
  • Job function Customer Service
  • Industries Outsourcing/Offshoring

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Operations Manager - Durban - South Africa

Durban, KwaZulu Natal WNS

Posted 18 days ago

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Job Description

Company Description

WNS Global Services Inc. (NYSE: WNS) is a global Business Process Management (BPM) leader. WNS offers business value to 400+ global clients by combining operational excellence with deep domain expertise in key industry verticals, including Banking and Financial Services, Consulting and Professional Services, Healthcare, Insurance, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Telecommunications, Travel and Utilities. Globally, the group’s over 41,000+ Professionals serve across 60 delivery centers in 16 countries worldwide, including China, Costa Rica, India, the Philippines, Poland, Romania, South Africa, Sri Lanka, UK and US.

WNS South Africa has been in operation since 2003 and built a reputation as the industry leader for Business Process Outsourcing (BPO) in South Africa, with a growing footprint into Africa. We are a strategic partner for delivering a full range of basic to complex processes from our eight delivery centers across South Africa, employing 4000+ people.

Why join us?

We promise our employees to experience role clarity, coaching and mentoring, professional development and structured career path through our 5 people promises and keeping employee experience at the core. Experience the culture of outperformance, engagement, celebration and also contribute to society through our WNS Cares Foundation, where you have the opportunity to support meaningful initiatives and make an impact in the community.

Job Description

The main function of this role is to drive performance and be fully accountable for deliverables.

Key Responsibilities
  1. Deliver operational targets and business strategy
  2. Create and drive strategic operating plan within own area of responsibility
  3. Lead on projects that deliver cultural change and transformation within the business
  4. Manage change by ensuring teams are fully prepared through effective leadership, coaching and support
  5. Support the team managers in leading their teams through periods of change
  6. Work closely with Learning and Development to support the journey of new starters
  7. Grow the business by delivering an increase in sales and value for the business
  8. Maintain excellent customer service
  9. Execute strategies to improve the teams’ overall performance
  10. Understand the resource and contingency arrangements
  11. Conduct Performance reviews
  12. Lead, coach and develop direct reports in a way that ensures their skills are being focused on generating high levels of KPI attainment, customer satisfaction and compliance
  13. Identify opportunities to develop the skills, knowledge and behavior of each direct report
  14. Manage staff attrition and address concerns in a proactive manner
  15. Manage staff within the guidelines of company policies and procedures and in accordance with relevant legislation

Qualifications
Qualifications and experience
  1. Matric qualification with English and Maths
  2. Relevant tertiary qualification advantageous
  3. At least five years’ call centre experience with minimum three years in management capacity
  4. Proven commercial acumen and strategic decision-making ability
  5. Proven experience delivering enhanced performance, using motivational techniques and by developing people

Knowledge, Skills And Attributes
  1. Thorough understanding of what delivers great customer service
  2. Thorough knowledge and understanding of all business and service centre key performance indicators
  3. Management of a call centre operation
  4. Strong commercial acumen and effective decision making that will deliver business goals
  5. Creative with the ability to initiate incentives and campaigns to drive engagement and profitability
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Team Leader - Durban - South Africa

Durban, KwaZulu Natal WNS (Holdings) Limited (ADR)

Posted 18 days ago

Job Viewed

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Job Description

WNS Global Services Inc. (NYSE: WNS) is a global Business Process Management (BPM) leader. WNS offers business value to 400+ global clients by combining operational excellence with deep domain expertise in key industry verticals, including Banking and Financial Services, Consulting and Professional Services, Healthcare, Insurance, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Telecommunications, Travel and Utilities. Globally, the group’s over 41,000+ Professionals serve across 60 delivery centers in 16 countries worldwide, including China, Costa Rica, India, the Philippines, Poland, Romania, South Africa, Sri Lanka, UK and US.

WNS South Africa has been in operation since 2003 and built a reputation as the industry leader for Business Process Outsourcing (BPO) in South Africa, with a growing footprint into Africa. We are a strategic partner for delivering a full range of basic to complex processes from our eight delivery centers across South Africa, employing 4000+ people.

We promise our employees to experience role clarity, coaching and mentoring, professional development and structured career path through our 5 people promises and keeping employee experience at the core. Experience the culture of outperformance, engagement, celebration and also contribute to society through our WNS Cares Foundation, where you have the opportunity to support meaningful initiatives and make an impact in the community.

Job Description

The key purpose of this role is to lead, coach, develop, motivate and retain a team of advisors while ensuring that we offer the best service to all our customers.

Key responsibilities
• Deliver success against KPI targets and plans, through effective management of people.
• Create a positive learning environment that empowers and develops team members
• Be a role model who participates in achieving the wider contact centre overall objectives to allow a first class Sales environment.
• Gathering information to analyse problems and generate solutions in taking the initiative by going beyond job remit and identify areas for improvement with a “can do” attitude.
• Understands the Business in that you are aware of the business strategy, products, service and organisational structure.
• Understanding the wider implications around team engagement and how it links to the focus on reduction of attrition and absenteeism.
• Organises and plans ahead in terms of work schedules and activities to meet deadlines and quality measures, whilst considering the needs of others so as to ensure that the overall goals and objectives are met.
• Supports others by sharing knowledge and expertise which promotes effectiveness of individual performance and how this contributes to the team goal.
• Conduct Performance reviews
• Lead, coach and develop direct reports in a way that ensures their skills are being focused on generating high levels of KPI attainment, customer satisfaction and compliance.

Qualifications

Qualifications and experience
• Matric qualification with English and Maths
• Minimum 12 months’ team leader experience
• Minimum 12 months’ experience in a call center environment

Knowledge, skills and attributes
• Good motivational skills to bring out the best in team members
• Good managerial skills to lead the team successfully
• High degree of patience and assertiveness with excellent rapport-building skills
• Positively contribute and lead in team activities
• Takes pride in work, checking own for quality i.e. Lead by example
• Maintains effective time management
• Manage the negativity of others
• Knowledge of disciplinary procedures
• Ability to prioritize deliverables and plan accordingly
• Embraces change whilst remaining productive and positive

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