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Purpose of this position

The Operations Manager is responsible for the smooth operations of the facility, staff management, member satisfaction, and delivering a high standard of fitness offerings.

Requirements for Key Performance Areas (KPAs):

• Operations
• Manage day-to-day facility operations including:
• Brand
• Club look and feel
• Facility upkeep
• Brand standards compliance
• Equipment
• Preventative maintenance schedule

• Health and Safety
• Ensure compliance with all health and safety matters within the facility.

• Service
• Member resolution: Manage and resolve all member queries related to operations.
• Member interaction: Engage with members professionally and friendly, adhering to company standards.

• People
• Employee development: Commit to continuous personal and professional development of yourself and your team.
• Staff retention: Manage staff performance and morale to build an effective team.

• Financial
• Net Member Movement (NMM): Ensure quality service to minimize cancellations and support sales efforts for new memberships.
• Controllable costs: Manage and monitor all consumable stock within the facility.

Experience & Competencies

• General management experience in sales and operations
• Ability to manage a multi-disciplined team
• Passion for standards and cleanliness
• Experience in the fitness or related industry is advantageous
• Availability to work peak times, including evenings and weekends, is essential.

We invite you to send your CV to Zein at:

• If you are an existing employee of Planet Fitness, please follow the internal application process.
• If you do not hear back within 14 days, consider your application unsuccessful.

We are seeking a strategic, experienced Senior Production Manager to lead and professionalize our specialized steel and timber manufacturing operations for retail sector fixtures and fittings. The ideal candidate will have strong manufacturing industry experience , preferably with an Industrial Engineering background , and a proven track record in ERP system implementation , lean production , and just-in-time (JIT) practices.

This role is critical to transitioning the business from a reactive, ad-hoc manufacturing approach to a streamlined, high-efficiency operation. You will play a pivotal role in reducing errors and costs, increasing throughput, optimizing staff utilization, and improving scheduling and workflow planning.

Job Description

Position Title :

Senior Production Manager

Reporting To :

Key Responsibilities

1. Strategic Production Management

• Lead, manage, and optimize all steel and timber production lines to meet quality, cost, and delivery targets.
• Develop and implement production strategies aligned with company growth and client delivery expectations.
• Overhaul existing reaction-based production model and instil systematic, data-driven planning and prioritization processes.

2. Planning & Workflow Optimization

• Design and deploy a centralized production planning system , integrating all job cards and production schedules across departments.
• Prioritize and schedule jobs to ensure optimal resource utilization and deadline adherence.
• Eliminate bottlenecks and who shouts the loudest prioritization culture through structured job tracking and coordination.

3. ERP & Systems Implementation

• Select and implement an ERP or MRP system tailored to custom manufacturing workflows.
• Lead digitization efforts including job tracking, inventory management, production dashboards, and real-time performance metrics.
• Apply lean manufacturing principles to reduce waste, minimize rework, and improve efficiency.
• Introduce just-in-time (JIT) production where appropriate to reduce overproduction, storage costs, and material waste.

5. People & Performance Management

• Manage and coach departmental supervisors, team leaders, and production teams (both timber and steel).
• Monitor performance KPIs (output, errors, downtime, overtime, etc.) and implement corrective actions where needed.
• Right-size staffing levels to align with demand while minimizing overtime and excess capacity.

6. Quality Assurance & Risk Mitigation

• Reduce error rates and production defects through process control, root cause analysis, and continuous improvement.
• Collaborate with costing, design, and installation teams to ensure manufacturability and sequencing integrity.

Requirements & Qualifications

• Minimum 10 years of experience in a custom or project-based manufacturing environment (e.g., shopfitting, furniture, steel / timber fabrication, engineering products).
• Degree in Industrial Engineering or related discipline is strongly preferred.
• Demonstrated experience in :
• Leading production in a multi-product, low-volume-high-variety environment.
• Implementing ERP / MRP systems from concept to go-live.
• Applying lean, JIT, and continuous improvement principles in real-world settings
• Strong leadership, communication, and change management skills.
• Deep understanding of the challenges in deadline-driven, specialized manufacturing.
• High proficiency in production software, Excel, and digital dashboards.

Success Measures

• Reduction in overtime and staffing inefficiencies.
• Improved lead time adherence.
• Increased production throughput and order tracking visibility.
• Successful implementation of ERP / MRP and planning systems.

Job Title: Operations Manager

Our client based in Durban is seeking an experienced Operations Manager. We're seeking a hands-on, detail-oriented Operations Manager to optimize processes, drive efficiency, and streamline operations across production, logistics, administration, and supply chain. This role combines analytical thinking, structured process design, and tech-savvy problem-solving to support scalable, data-driven growth in close collaboration with leadership and department heads.

Requirements:

• Bachelor’s degree in electrical engineering or a related field
• Professional Engineer (PE) license (preferred or required depending on level).
• 2+ years of experience in electrical design, engineering, or a related field.
• Proficient with CAD software (e.g., AutoCAD, EPLAN) and simulation tools.
• Strong knowledge of electrical codes, standards, and safety procedures.
• Excellent analytical, communication, and organizational skills.

Responsibilities:

1.Business Process Management and Optimisation

• Develop and improve business processes to increase efficiency across all departments.
• Create and enforce Standard Operating Procedures (SOPs) to ensure consistency, discipline, and accountability.
• Establish systems for real-time monitoring and reporting on operational performance and key metrics.
• Analyse workflows to identify bottlenecks and implement process improvements to reduce costs and increase productivity.

2.Data-Driven Operational Planning

• Build and manage operational models and forecasts using spreadsheets and data analysis tools.
• Develop reporting systems to track key performance indicators (KPIs), ensuring accurate, real-timed at a for decision-making.
• Create simulation models for operational planning to optimize output, resource utilization, and cost control.

3.Digital & Technical Problem Solving

• Implement digital tools to streamline business processes and improve operational efficiency (e.g., workflow automation).
• Identify technology-driven solutions to solve operational challenges and enhance productivity.
• Lead digital transformation projects aimed at improving overall business performance.

4.Cross-Departmental Leadership

• Coordinate workflows between production, logistics, finance, and administration for seamless operations.
• Lead, mentor, and develop production department managers, encouraging a culture of accountability and continuous improvement.
• Oversee the execution of strategic initiatives, ensuring smooth communication between all stakeholders.

5.Strategic Growth & Scaling Operations

• Develop strategies to scale operations while maintaining efficiency and quality standards.
• Optimize resource allocation and production scheduling for profitability and sustainability.
• Identify growth opportunities through operational improvements and technology-driven innovation.

Skyhigh Global is seeking a dynamic Operations Manager to lead and enhance the performance of our outsourced contact centre operations. You’ll be responsible for driving KPIs, coaching Team Leaders, and maintaining exceptional customer experience through strong operational oversight and partner collaboration.

Operational Efficiency

• Ensure contact centre meets core KPIs:

  • Service level: ≤ 2%

  • Average Handling Time (AHT): ≤ 4 minutes

  • First-Time Resolution

  • Quality Scores: 95%+

  • Positive Customer Feedback (TrustPilot & Feefo)

• Monitor performance and take proactive steps to address underperformance.

Relationship Management

• Build strong working relationships with our outsourcing partner, Wourth Group .

• Ensure contract compliance and drive performance improvement initiatives.

Customer Experience Enhancement

• Lead and support Team Leaders through effective coaching and training.

• Regularly review team data to identify improvement areas.

• Implement performance plans when targets are not met.

Workforce Management

• Work closely with the UK-based resource team to ensure adequate staffing for shifts.

• Plan around business needs, marketing campaigns, and catalogue drops.

• Assess overtime and other staffing requirements.

Continuous Improvement

• Identify best practices and drive innovation in contact centre operations.

• Lead strategic initiatives to improve customer engagement and efficiency.

• Weekly reports on key KPIs: call volume, AHT, revenue, and conversions.

• Weekly meetings with Team Leaders to monitor team and individual performance.

• Document and share improvement plans, attendance records, and warnings.

• Monthly performance summaries for senior management review.

• Share ongoing updates on completed projects and operational goals.

• Proven experience in contact centre or outsourced operations management

• Strong leadership and performance coaching skills

• Ability to interpret and act on data-driven insights

• Clear communication and collaboration with external partners

• A proactive, solutions-focused approach to customer service excellence

Ready to lead a high-performing team in a fast-paced contact centre?
Apply now and be part of Skyhigh Global’s growth journey in Durban.

About us

dmg events is an international exhibitions and publishing company. We attract more than 425,000 visitors to our global portfolio of 80 exhibitions each year. Through our global events, our aim is simple. We want to accelerate business through face-to-face events, which is why we work so hard to bring people together, creating opportunities for them to network, learn and do business. dmg events is part of the Daily Mail Group Trust (DMGT). DMGT Manages a diverse, multinational portfolio of companies with total revenues of £2bn, that provide businesses and consumers with compelling information, analysis, insight, events, news, and entertainment.

Job Purpose:

• To produce well-organised cost-effective exhibitions.
• Work with the selected contractors to ensure smooth delivery of the events.
• Manage and develop best practices throughout the operations team to support the show teams across the DMG shows in appointed territories.
• Ensuring high levels of customer satisfaction, achievement of deadlines and strict budget control.

Main Duties & Responsibilities:

Organisation:

• Ensure the best administrative system is in place to deliver professional, efficient exhibitions.
• Ensure procedures and systems are in place for the production of online exhibitor manuals. The objective is to create a manual that is seamless, straight forward and efficient for exhibitors to use.
• Ensure procedures are in place for the monitoring of all exhibitor information in order to ensure a smooth and trouble free exhibition.
• Ensure the team has secured all stand designs, various health and safety documents, performance bond etc. Designs should meet the health and safety regulations required by the venues in which we operate.
• Provide support to sales, marketing, sponsorship and Exhibition Directors in order to ensure smooth running of event logistics.

Customer Focus:

• Working with the Operations Supervisor, improve organiser / exhibitor relationships with the objective of providing a customer focused service.
• Work to create an enjoyable, must-see experience for visitors.

Onsite:

• Accountable for the successful and smooth operation of all exhibitions and events, including build and breakdown of the shows. Management of engineering, graphics, security, floorplans, cleaning, electrical, seating, staging, rigging, venue, stand contractors, etc.

Cost Control:

• Work with the marketing teams to produce the show signage, working on improvements for each show. Explore different ways to reduce the costs but improve the effectiveness of signage and how it is used. Create a system to make the process of producing the signage for each show less time-consuming.

Health and safety:

• Ensure that exhibition teams are briefed and understand issues and best practice.
• Make sure all relevant updated information is sent to exhibitors and contractors.
• Manage health and safety on site in adherence to DMG policy.
• Obtain Health and Safety policies from main contractors.
• Produce a health and safety summary after each show with recommendations as appropriate, ensuring they are implemented.
• Carry out accident investigations if required.
• Ensure show teams are aware of the emergency procedures.
• Put together a show risk assessment and method statement.
• Promote a positive health and safety culture amongst suppliers and venue.

Qualifications, Experience, & Skills:

• Senior level operations experience in organizing and delivering large scale events Internationally, both exhibition and conference experience.
• First class communication skills – both oral and written.
• Knowledge of stand build regulations.
• Knowledge of worldwide venue rules and regulations relating to the build of exhibitions and events.
• A good knowledge of Excel, Outlook, AutoCAD, Word & PowerPoint.
• Experience in dealing with International Health and Safety standards with trade exhibition venues.
• Able to manage suppliers to maximise their service levels and still maintain good working relations.
• Knowledge of freight forwarding regulations.
• Understanding of on-line exhibitor manual software.
• Knowledge and experience of floor plan management and optimisation.
• Strong planner – able to manage complex tasks over a defined period.
• Customer focused.
• Excellent attention to detail.
• Supportive team player.
• Able to prioritise and set workloads, work under immense pressure to meet tight deadlines.
• Sense of humour and desire to learn.
• Innovative and creative.
• Assertive and diplomatic.

"Please take the time to read the job description, you must meet all the criteria set out above for your application to be considered. We do check all applications and suitable candidates will be contacted within 5 days. If you are not contacted by us within 5 working days, please consider your application unsuccessful at this time."

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A prestigious global alternative investment manager is seeking an experienced Compliance Manager for their Compliance Operations function in Cape Town.

This is an exceptional opportunity to join a world-class organisation and global Finance team with a strong presence in private equity, with a network that spans 30 offices worldwide.

The role offers the chance to shape and enhance a unified, scalable platform designed to meet complex global compliance requirements. You will be part of a collaborative and inclusive team, working closely with colleagues across multiple regions and disciplines. With a focus on innovation and automation, this position provides the perfect environment for you to leverage your regulatory expertise while contributing to the integrity and professionalism of the compliance function.

Flexible working opportunities, exposure to international best practices , and ongoing training make this an ideal role for those looking to advance their career in compliance within the financial services sector.

Non-negotiable aspects | NB

• Strong leadership skills
• An appetite for technology

Key qualifications and experience for the Compliance Manager

• Additional Professional qualification in Compliance, Accounting, Law, or Risk Management (Preferred)
• 8 years'+ relevant experience
• Proven experience leading regulatory compliance teams within financial organisations such as asset management firms, banks or insurance companies.
• Showcase prior leadership roles in similar positions within asset management or private markets environments.
• Possess hands-on experience centralising or integrating multiple compliance systems across large organisations.
• Display deep understanding of global regulations affecting asset managers including practical application within multi-jurisdictional contexts.
• Exhibit proficiency using systems such as StarCompliance, Appian workflow tools, as well as KYC screening tools like Dow Jones or ComplyAdvantage.
• A generalist in compliance, and not a specialist: A broad range of experience, not limited to one specialisation.

Please kin d ly note : The client is not looking for admitted attorneys. This is a Compliance role wthin the Finance function.

Key duties for the Compliance Manager

• The team is expanding, and this new role will focus on compliance operations , specifically regulated reporting, KYC , and the code of ethics.
• Assist in building out the team and will have a focus on the code of ethics
• Looking at global processes and identifying a better way to do things i.e. identify technologies / innovation to make things more efficient.
• Take ownership of key policies related to information barriers, ethical barriers, and market conduct, ensuring these are effective, up-to-date, and aligned with global standards.
• Conduct thorough reviews of wall crossing requests, maintaining comprehensive records to ensure transparency and regulatory adherence.
• Lead onboarding processes for trading counterparties and platforms, ensuring all due diligence requirements are met efficiently.
• Develop and implement robust policies for information barriers, ethical considerations, wall crosses, fund allocations, and cross-platform activities as new business initiatives arise.
• Support global compliance teams by reviewing and processing expert networks, maintaining approved lists, evaluating call requests from deal teams, participating in calls when necessary, and escalating issues appropriately.
• Oversee the onboarding of senior advisers and consultants who may have access to material non-public information (MNPI), ensuring all protocols are strictly followed.
• Assist in designing and delivering relevant training programmes and guidance materials for employees and senior management on compliance matters.
• Review and process potential employee conflicts of interest in line with established policies covering personal account dealing, gifts and entertainment, outside business interests, political activity, and contributions.
• Identify areas of non-compliance related to code of ethics or market conduct policies, escalating concerns to regional Chief Compliance Officers as required.
• Collaborate with information security and data privacy teams on data loss prevention events while managing fraud reporting channels.
• Support with CMP testing and assist Compliance teams with updating and managing Governance, Risk and Control system (GRC).
• Reporting on Code of Ethics to regional leads and Board and committee reporting .
• Participate in projects to integrate various systems and technologies in place to manage compliance obligations (e.g. MNPI)
• Support the broader Compliance Operations team initiatives, such as AML and Regulatory Reporting.
• Adaptability to change
• Project management
• Tech-savvy and strategic thinker
• Able to work with global teams
• Excellent written communication skills alongside strong verbal abilities for effective interaction with stakeholders at all levels.
• Demonstrate advanced digital literacy particularly around extracting, consolidating, and analysing data from disparate sources.
• Embody a collaborative and inclusive approach with colleagues
• Maintain meticulous attention to detail while being comfortable operating under time constraints deadlines balancing multiple priorities effectively.
• Proactive, innovative and self-motivated

What sets this company apart:

This organisation stands out as one of the world’s foremost alternative investment managers—renowned for its commitment to excellence, innovation, diversity, and inclusion across all aspects of its operations. With over €200 billion assets under management supported by 30 offices globally it offers unparalleled exposure to international best practices, cutting-edge technology platforms, and sophisticated investment strategies.

Employees benefit from flexible working arrangements, generous training opportunities, and supportive leadership structures that prioritise both personal professional growth. The company’s Cape Town office has rapidly become an integral hub for business operations providing talented professionals like yourself with unique opportunities to collaborate on high-impact projects, influence strategic decision-making, and contribute meaningfully towards shaping future success stories within global finance. Above all you’ll find yourself part of an inclusive team culture where every voice is valued, and every contribution recognised—making this not just another job, but a truly rewarding career move.

What's next:

If you are ready to take your career in compliance operations to new heights within a globally respected financial institution, we encourage you to apply now!

About the job

Contract Type: Permanent

Focus: Compliance

Workplace Type: Hybrid

Experience Level: Senior Management

Location: Cape Town

Contract Type: Permanent

Specialism: Banking & Financial Services

Focus: Compliance

Industry: Financial Services

Salary: Negotiable

Workplace Type: Hybrid

Experience Level: Senior Management

Location: Cape Town

Job Reference: ZQCJ7S-06783684

Date posted: 10 June 2025

Consultant: Jasmine Araujo

• The Senior Operations Manager will:
• • Have an international reporting line along with key global interactions for project delivery.
  • Oversee and direct the activities of division managers in the achievement of business objectives.
  • Monitor revenue and expenditure in the operating divisions to ensure attainment of profit objectives.
  • Direct the activities for the achievement of short- and long-term business objectives, increased profit and market access.
  • Establish and coordinate the objectives, policies and programs within the context of the overall corporate plan where appropriate; recommend standards and set targets and quotas.
  • Monitor and appraise the performance of personnel in line with policies, procedures and roles.
  • Monitor customer service, invoices, payments and revenue recognition.
  • Ensure all the organisation's policies, procedures and activities comply with the relevant Acts, Legal demands and Ethical standards.
  • Promote, review, engage and ensure the quality of the company's work by advising and monitoring the adherence to the company's standard and procedures.
  • Ability to support all phases of the sales cycle: sales planning, revenue forecasting, generating sales opportunities, creating proposals and quotes, record keeping management of all NDA's and Due Diligence.
  • Ensure client expectations are met with respect to project timelines and quality of service and deliverables.
  • May include travel to client meetings, gaming shows and conventions.
  • Run and participate in internal operational, sales and business planning meetings and planning sessions.
  • Provide internal and external oversight with Executive to manage and resolve day-to-day operational, delivery and customers issues.
  • Experience in financial management covering: CAPEX, OPEX, Revenue, Gross Margins and EBITDA.
  • Support the various annual audits that the business is subject to; ISO, Licensing, Financial, BBBEE etc.
  • Drive compliance to BBEEE level 7+ achievement annually.
  • Achieve Business Innovation.
  • Drive Recognition and Awards programs with all personnel

The ideal candidate for the Senior Operations Manager :

• Must come from the IT/Software industry with a focus on the Entertainment or Gambling industry
• Have a relevant bachelor's degree, diploma, or equivalent; in Business, Business Administration, Technology or Science.
• Be based in Johannesburg, Gauteng
• Have a minimum of 10 years of business operations management experience.
• Skills in customer selling, business development and management in the entertainment or gambling industry would be an advantage.
• Candidate needs to be a vibrant individual that will adapt to the already-existing energetic and fast paced environment with excellent interpersonal, communication and decision-making skills.
• Excellent presentation skills, telephone and email etiquette.
• Time management skills.
• Ability to formulate, set and manage goals and objectives.
• Ability to cope with high pressure levels and manage stress effectively.
• Strong relationship building, account planning and process competence skills.
• Be in possession of a valid driver's license and valid passport and be willing to travel as and when required.
• Be able to work extended hours or out of normal hours where required in an international company.

Market-Related

• A well-established player in cold storage solutions for perishables industry, with several state-of-the-art facilities, is looking for a Cold Store Manager
• The group has established a worldwide reputation in the field of stevedoring, transport, warehousing and other port related activities.
• They are looking for a professional with a strong background in Cold Chain/Cold Storage.
• The successful incumbent will have full responsibility for a stand-alone cold storage facility delivering exceptional experience to their customers.
• They offer a unique opportunity that is certain to accelerate your career.
• When you join the team, you join a values-based work environment where you can shape and drive solutions and be part of building a high-performing team.

• Manage budget and P&L of the facility.
• Manage new and existing customer base.
• Manage site performance (cost/utilization)
• Continuous improvement and successful implementation thereof.
• Ensure profitability and sustainability of the facility.

• Manage the entire operations of the cold store facility.
• Oversee and manage adherence to PPECB cold chain standard operating protocols and Standing Operating Procedures (SOPs).
• Drive Health & Safety compliance and adherence in order to ensure a safe working environment.
• Process and cost management.
• Resources management.

• Instil a culture of high-performance whereby employee productivity and performance are enhanced within a positive, healthy, and vibrant environment.
• Oversee the implementation of training linked to cooling solutions and client.
• Ensure that staff discipline is maintained and consistently applied.

• Build effective relationship with clients and key stakeholders to maintain and increase volumes.
• Develop and/or improve value proposition to customers.

• Tertiary degree and minimum 5 years’ experience as Cold Store Manager.
• Extensive operational knowledge of cold chain logistics.
• Proven industry knowledge in fruit and vegetable products.
• Financial acumen.
• Strong leadership and proven ability to manage and develop staff at all levels.
• Collaboration and influencing skills.
• Stakeholder management and customer-centric competencies.

Our client is looking for a dynamic and highly organised General Manager / Head of Operations to oversee the delivery, growth, and operational excellence of the company.

This is a pivotal leadership role, responsible for managing multiple concurrent projects, driving business development, refining internal systems, and serving as the central operational anchor between directors, clients, subcontractors, and suppliers.

Duties and Responsibilities:

• Strategic & Operational Leadership:
  • Translate company vision into measurable operational objectives and project roadmaps
  • Oversee day-to-day business operations, incl. internal systems, team performance, and project workflows
  • Lead strategic planning, OKRs, and reporting for board meetings
• Project Oversight & Delivery:
  • Track and coordinate multiple court builds across different stages
  • Monitor procurement, logistics, timelines, and installation teams to ensure delivery on time and on budget
  • Build and maintain standard operating procedures for scale
• Business Development & Client Relations:
  • Support pipeline growth through proposal review, pricing strategy, and client engagement
  • Serve as the point of contact for key clients and strategic partners
  • Represent the company in investor, club, and commercial partner meetings
  • Identify and capitalise on market opportunities to keep it at the forefront of the industry
• Financial Management:
  • Collaborate with directors and accounts to manage cash flow, forecasts, and P&L performance
  • Ensure accurate reporting of project margins, commission structures, and cost allocations
  • Support budget preparation and financial compliance
• Team Management & Culture:
  • Lead and support a lean, cross-functional team including project managers, site teams, operations staff, and core portfolio leads: Architecture, Procurement, Logistics, Construction & Installation.
  • Create a culture of clarity, accountability, and high performance
  • Identify gaps and lead recruitment or upskilling as needed

Requirements:

• Degree in Business, Operations, Property Development, or Engineering
• 4–8 years in operational or management roles, ideally within project delivery, construction, or development
• Strong track record of managing concurrent projects and leading teams
• Proven ability to optimize internal systems and processes for scale
• Strong financial fluency and commercial negotiation skills
• Passion for experience in the sports development industry is a plus.