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Join our high-performing team and lead the way in driving operational excellence and sales success!

We’re looking for an experienced Senior Operations Manager to oversee and optimize our BPO and sales delivery teams in the Outbound Telco space. You’ll be responsible for delivering revenue growth, improving efficiency, and ensuring outstanding client service – all while leading and developing a high-performance team.

• Lead operational strategy to meet and exceed campaign goals and SLAs
• Drive sales performance with clear KPIs, coaching, and incentives
• Build strong client relationships through regular reporting and engagement
• Optimize processes, adopt digital tools, and improve productivity
• Lead, inspire, and develop operational teams for long-term success
• Ensure compliance with all regulatory and client requirements

• A Minimum 5 years experience in sales operations or campaign management, with at least 2 years in a management role
• Ability to translate business objectives into actionable plans; advanced reporting and analytical capability
• Experience in cost optimization, budgeting, and profitability tracking
• Proven track record managing large, multi-layered sales operations teams
• Experience with CRM systems and sales enablement tool, with the ability to collaborate across departments
• Strong understanding of BPO operations, sales conversion levers, and contact centre dynamics
• Performance Management Expertise
• Strong stakeholder engagement skills, both internally and externally
• Clear criminal record

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• Comprehensive Health and Wellness: Free access to Kaelo Health Medical Insurance, Financial WellnessSupport, Mental Health Counselling and on-site Pharmacy with an in-house Nurse

• Top-Tier Resources and Amenities: Work with world-class technology, enjoy three in-house restaurants andtake advantage of discounted grocery staples

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Job Purpose :

To lead and oversee the operational delivery of financial services campaigns within CALLLFORCE BPO. The Senior Operations Manager will be responsible for driving business performance, compliance, client satisfaction, and operational efficiency across multiple functions and teams handling regulated services.

Key Responsibilities :

• Strategic Leadership
• Own end-to-end delivery of BPO insurance service operations.
• Develop and execute operational strategies aligned to client objectives, regulatory standards, and company KPIs.
• Provide direction and leadership to Operations, Team Leaders, and support functions.
• Operational Performance
• Drive achievement of SLAs, including productivity, quality, sales, retention, and customer satisfaction.
• Conduct regular reviews of performance dashboards, trends, and root cause analysis.
• Implement continuous improvement programs and automation where applicable.
• Regulatory & Risk Compliance
• Ensure 100% adherence to compliance principles across all processes.
• Collaborate with Compliance, QA, and Risk departments to maintain audit readiness and policy adherence.
• Client & Stakeholder Management
• Serve as the primary point of contact for high-level client escalations and strategic reviews.
• Build and maintain strong relationships with key clients and internal stakeholders.
• Prepare and present performance reports, business reviews, and improvement plans.
• People Management & Leadership
• Lead, mentor, and develop Team Leaders and staff.
• Drive engagement, recognition, and talent development programs to build strong leadership pipelines.
• Champion a high-performance culture and ensure succession planning.

Minimum Requirements :

Education :

• Matric / Grade 12 (essential)
• FAIS / RE5 and FSP compliance understanding (advantageous)

Experience :

• 5–8 years' experience in a senior operations leadership role within a BPO or financial services environment
• Proven success in managing insurance, lending, or financial support processes at scale
• Strong background in regulatory compliance and risk management
• Hands-on experience in managing large teams and multiple client portfolios
• Clear ITC and Criminal record

Technical Skills :

• Proficient in workforce and performance management tools
• Strong analytical skills and ability to work with dashboards, MI, and BI tools
• Experience with CRMs, dialers, QA systems, and client reporting platforms

Key Competencies :

• Strategic and commercial thinking
• Regulatory compliance and operational risk awareness
• Leadership and influence across functions
• Client-centric mindset
• High emotional intelligence and communication skills
• Agile, adaptable, and solution-focused

Overview

We’re on the hunt for a Senior Operations Manager! Are you passionate about providing the leadership needed to safeguard our Market Conduct and Risk portfolio while driving strategic success? Do you thrive in a dynamic and innovative work environment? If so, we’re eager to learn more about you!

• Developing and optimising QA Forensics and Market Conduct processes to enhance efficiency and effectiveness.
• Implementing and leveraging tools and technologies to streamline operations and drive overall business impact.

• 3-year degree in Business Management or equivalent
• Proven experience in Business Analysis or as an Operations Manager
• Agile certification or equivalent
• Leadership experience is a must

• Employee Evaluation
• Continuous Improvement
• FDA Regulations
• Management Experience
• Process Improvement
• Profit & Loss
• Operations Management
• Project Management
• Strategic Planning
• Leadership Experience
• P&L Management
• Supervising Experience

Employment Type: Full Time

Experience: years

Vacancy: 1

Job category: General Management

Location: Durban

Contract: Permanent

Remuneration: Market Related

EE position: No

City Logistics understands supply chains and the importance of adding maximum value, as well as providing cost-effective solutions and the highest service levels.Our extensive network throughout Southern Africa has been developed over 30 years, offering an exclusive supply chain solution, specializing in client and fleet requirements.This typically consists of a dedicated pool of vehicles and staff customized to the client’s operational needs, enabling the client to share the benefits of our procurement, maintenance and risk management capacity.We are passionate about what we do, passionate about Retail and service excellence.Let us be part of your solution.

We’re looking for an experienced, hands-on, and strategic operations professional to lead and support multiple branches across KwaZulu-Natal. This is a senior regional role that requires someone passionate about operational excellence, service delivery, compliance, and team leadership across the road freight supply chain.This isn’t just a job, it’s a critical leadership role in a high-performance logistics network where collaboration, improvement, and delivery are essential.

Regional Leadership & Oversight
• Provide direct leadership to the Branch Managers of Durban, Hammarsdale Distribution, PLKHammarsdale, and Harrismith.
• Act as the strategic link between regional operations and national leadership.
• Foster cross-branch collaboration and alignment with organisational goals.
Operational Excellence & Service Delivery
• Standardise and optimise operational processes across all branches.
• Drive improvements in productivity, service levels, and operational cost control.
• Monitor daily branch performance and intervene where required to uphold delivery standards.
Compliance & Risk Management
• Enforce compliance with legal, safety, and operational regulations.
• Manage escalated risks, incidents, and complex disciplinary issues.
• Ensure all branches are audit-ready and follow internal SOPs consistently.
Financial & KPI Management
• Analyse and oversee branch-level P&Ls and regional budgets.
• Monitor performance indicators and initiate recovery or improvement plans where gaps are identified.
• Champion cost-saving initiatives while enhancing service outcomes.
People Development & Culture
• Mentor and develop Branch Managers and critical frontline leaders.
• Support HR in performance management, training, and succession planning.
• Foster a positive, high-performance work culture across branches.
Customer Engagement & Escalation Management
• Build and maintain key customer relationships at a regional level.
• Manage escalated service challenges and ensure sustainable customer solutions.
Strategic Reporting & Insight
• Consolidate and present monthly performance reports and operational insights to Executive
Management.
• Drive data-informed decision-making and continuous improvement across the region.

• Relevant degree or diploma in Logistics, Transport, Business or Operations Management.
• 8–10 years’ operational experience in logistics, with at least 5 years in a regional/senior role.
• Strong commercial understanding, including financial management and P&L oversight.
• In-depth knowledge of distribution models, regulatory compliance, and operational metrics.
• Proficiency in logistics systems, data reporting tools, and Microsoft Office.
• Valid driver’s license and own transport essential.
• Availability for travel and after-hours operational support.

General Manager Operations Rustenburg jobs in South Africa

Opportunity for an experienced Mine Manager / General Manager with solid open pit mining experience in complex commodities such as platinum or chrome.

It is a growing mining house with several mines. The role will oversee a large operation which produces 600cubes waste and 100kt chrome per month.

The mine is located close to communities and proven experience in managing such an environment is essential. You would also need proven experience in managing mining contractors as mining is outsourced.

This is a 24/7 opencast operation, but complex in that it consists of multiple seams, dips and angles. Experience in similar environments such as opencast chrome or platinum is highly preferred.

The successful candidate will possess a strong background in mining, preferably Chrome, with proven leadership capabilities, excellent safety practices, and expertise in operational and mineral resource management. The General Manager will be responsible for overseeing all aspects of mine operations, the achievement of strategic objectives, and maintaining high standards of legal compliance and safety.

The successful candidate will be a strategic thinker with a strong focus on contractor management, operational efficiency, safety management, and leadership. They will lead a diverse team to achieve production targets while ensuring the mine operates in a safe, sustainable, and compliant manner.

• Oversee all aspects of mine operations, aim to achieve strategic objectives, and maintain high standards of legal compliance and safety.
• Lead an operation that is outsourced to contractors, with a strong focus on contractor management, safety, and regulatory compliance.
• Drive operational efficiency, safety management, and leadership to achieve production targets in a safe, sustainable, and compliant manner.

• Leadership: Strong leadership and team management skills with the ability to motivate, coach, and develop staff.
• Safety & Compliance Focus: Deep commitment to safety, compliance, and risk management, with a proven track record of implementing safety-first initiatives.
• Contractor Management: Ability to manage and evaluate contractors effectively, ensuring compliance with safety, performance, and regulatory standards.
• Problem Solving: Ability to assess complex operational issues and devise effective solutions.
• Communication: Excellent written and verbal communication skills, with the ability to present information clearly to both technical and non-technical stakeholders.
• Financial Acumen: Strong budgeting, financial management, and cost control abilities.
• Technical Proficiency: Familiarity with mining technologies, equipment, and techniques, with a strong technical understanding of mining operations.
• Crisis Management: Ability to manage and respond to emergencies, incidents, and unexpected situations effectively and calmly.
• Legal Requirements: 4.1 Legal Appointment as per the Mine Health and Safety Act.
• Education: Degree in Mining Engineering, Geology, or a related field. Postgraduate qualifications in management or mining-related disciplines will be an advantage.
• Experience:
  • Minimum of 15 years of experience in mining operations, with at least 5 years in a senior management or leadership role.
  • Proven experience in managing contractors, mine operations, including production, safety, and personnel.
  • Strong understanding of mining legislation, industry regulations, and safety standards.
  • Experience in managing large teams and multi-disciplinary departments and external contractor companies.

R2.2m - R2.5m pa ctc + attractive annual bonus potential

The number of jobs in each salary range for all:

General Manager Operations Rustenburg jobs in South Africa

Opportunity for an experienced Mine Manager / General Manager with solid open pit mining experience in complex commodities such as platinum or chrome.

It is a growing mining house with several mines. The role will oversee a large operation which produces 600cubes waste and 100kt chrome per month.

The mine is located close to communities and proven experience in managing such an environment is essential. You would also need proven experience in managing mining contractors as mining is outsourced.

This is a 24/7 opencast operation, but complex in that it consists of multiple seams, dips and angles. Experience in similar environments such as opencast chrome or platinum is highly preferred.

The successful candidate will possess a strong background in mining, preferably Chrome, with proven leadership capabilities, excellent safety practices, and expertise in operational and mineral resource management. The General Manager will be responsible for overseeing all aspects of mine operations, the achievement of strategic objectives, and maintaining high standards of legal compliance and safety.

The successful candidate will be a strategic thinker with a strong focus on contractor management, operational efficiency, safety management, and leadership. They will lead a diverse team to achieve production targets while ensuring the mine operates in a safe, sustainable, and compliant manner.

• Oversee all aspects of mine operations, aim to achieve strategic objectives, and maintain high standards of legal compliance and safety.
• Lead an operation that is outsourced to contractors, with a strong focus on contractor management, safety, and regulatory compliance.
• Drive operational efficiency, safety management, and leadership to achieve production targets in a safe, sustainable, and compliant manner.

• Leadership: Strong leadership and team management skills with the ability to motivate, coach, and develop staff.
• Safety & Compliance Focus: Deep commitment to safety, compliance, and risk management, with a proven track record of implementing safety-first initiatives.
• Contractor Management: Ability to manage and evaluate contractors effectively, ensuring compliance with safety, performance, and regulatory standards.
• Problem Solving: Ability to assess complex operational issues and devise effective solutions.
• Communication: Excellent written and verbal communication skills, with the ability to present information clearly to both technical and non-technical stakeholders.
• Financial Acumen: Strong budgeting, financial management, and cost control abilities.
• Technical Proficiency: Familiarity with mining technologies, equipment, and techniques, with a strong technical understanding of mining operations.
• Crisis Management: Ability to manage and respond to emergencies, incidents, and unexpected situations effectively and calmly.
• Legal Requirements: 4.1 Legal Appointment as per the Mine Health and Safety Act.
• Education: Degree in Mining Engineering, Geology, or a related field. Postgraduate qualifications in management or mining-related disciplines will be an advantage.
• Experience:
  • Minimum of 15 years of experience in mining operations, with at least 5 years in a senior management or leadership role.
  • Proven experience in managing contractors, mine operations, including production, safety, and personnel.
  • Strong understanding of mining legislation, industry regulations, and safety standards.
  • Experience in managing large teams and multi-disciplinary departments and external contractor companies.

R2.2m - R2.5m pa ctc + attractive annual bonus potential

The number of jobs in each salary range for all:

Who we are

We are a leading real estate services company that combines global standards with specialised local knowledge to create customisable high-performance solutions for our clients. We advise property owners and occupiers on every aspect of their property strategies and assist them in the development, buying, selling, leasing, valuing, and management of their assets. Our dedication to quality and excellence sets us apart in the industry.

Why choose us

Be part of a forward-thinking culture that values entrepreneurial spirit and celebrates your best work. Collaborate with talented property professionals, leverage unparalleled resources, and enjoy opportunities for both personal and professional growth. At JHI, your contributions are encouraged and celebrated, ensuring a rewarding journey as you advance in your career.

About the role

We are seeking a National Senior Operations Manager to ensure the portfolio’s repairs and maintenance, upkeep of the centres, management of the Capital budgets, legislative compliance, and general building administration.

What you will bring

Inherent requirements for the position (non-negotiable)

• Minimum Grade 12 qualification
• A facilities-related tertiary qualification

Additional demonstrable requirements:

• Facilities Management experience
• Contract management and elementary financial management skills
• Knowledge of company policies, procedures, lease agreements, and budgeting
• Financial management skills
• Business writing skills
• People management skills
• IT literacy
• Administration skills
• Driver's license

What you will be doing

In this role, you will:

• Ensure all Condition Assessments are conducted monthly by Operations Managers
• Manage Hard Services contracts, responsible for SLA compliance and annual renewals
• Maintain Asset Registers
• Assist Operations Managers with onsite issues to empower their problem-solving capabilities
• Ensure governance regarding client property fund rules and legislation is followed
• Participate in Tenant Installations and manage projects over R50K, including tender procedures and contractor management
• Manage Soft Services and address service provider breaches
• Assist in tender preparation and approve tenders finalized by Operations Managers
• Hold monthly meetings with the Operations team to discuss planning and onsite issues
• Verify costing for work to ensure governance and compliance with the client's approval framework
• Source new vendors in accordance with BEEE requirements
• Conduct building inspections with Operations Managers

If you are ready to advance your career in property management, we encourage you to apply. Bring your expertise in facilities management, budgeting, and tenant relations to our dynamic team.

JHI is committed to diversity and equitable representation . Preference may be given to qualified candidates as per our employment equity plan. Persons with disabilities are encouraged to apply.

Job Purpose

To manage and provide administrative, operational and stakeholder reporting support service to organization Group Internal Audit (GIA) to enable the delivery of the GIA mandate and ensure compliance to corporate governance requirements.

• Engage with stakeholders through interaction to solicit requirements to improve the functioning of Group Internal Audit.
• Build and maintain relationships with internal stakeholders to allow smooth flow of work.
• Collaborate with Old Mutual Group internal audit.
• Support the head of operations: GIA by delivering per specific requests for information and reports.
• Liaise with group finance to obtain financial information for submission of financial reports.
• Manage relationships with service providers by following up on service delivery.
• Meet transformation targets during staff recruitment, retention and training and use preferred suppliers.
• Contribute to a culture of transformation by participating in the organization culture building initiatives, business strategy, and CSI.
• Develop and implement action plans to address issues raised in culture surveys.
• Support implementation of business optimisation improvement.
• Manage new employees on-boarding process per the on-boarding check-list.
• Implement performance agreements, ensure a clear vision, agree on goals and objectives, provide regular feedback on performance, recognise and reward achievement and take appropriate corrective action where required.
• Mentor and coach staff on identified performance gaps and agree on appropriate actions.
• Ensure that team members stay abreast in field of expertise and deliver on the expectations from stakeholders by tailoring development needs as identified.
• Create an environment of teamwork and encourage participation in decision-making processes.
• Identify current and future training and development needs and recruit and manage talent.
• Collate report delivery timelines into the annual master calendar.
• Prepare financial report as per Old Mutual submission requirements.
• Acquire costing for replacement of equipment. Identify opportunities to influence the improvement or enhancement of business processes and methodologies.
• Prepare reports for submission internally and to the regulator.
• Collate the annual group internal audit strategic plan by prioritizing into tangible deliverables and measurements.
• Highlight process inefficiencies through end-to-end process mapping.
• Ensure group internal audit business continuity plan is updated and tested annually.
• Coordinate the annual disaster recovery projects.
• Manage internal projects.
• Ensure that staff turnover is managed and vacancies filled within required timeframe.
• Ensure the risk control self-assessment process is conducted by capturing loss data and key risk indicators on the system and generate a report for actioning and follow-up.
• Design and maintain the intranet site, ensure design complies with organization technology framework, that intranet site is hosted on the company server and that site meets necessary requirements.
• Represent group internal audit on the data governance forum.
• Manage the facilities assigned to group internal audit by checking that facilities and/or equipment are in good working order.
• Review organization and Business Unit plans and ensure delivered systems, process, services and solutions are aligned to support the achievement of the business strategy, objectives and values.
• Identify training courses and career progression for self.
• Ensure personal development plan activities are completed within specified timeframe.
• Share knowledge and industry trends with team and stakeholders.
• Obtain buy-in for developing new and/or enhanced processes that will improve the functioning of stakeholders' businesses

Professional Qualifications/Honour’s Degree CA(SA) Certified Internal Auditor (CIA) and/or Certificate in Project Management. 5-8 years' experience in audit/finance/administration/banking, including 3-5 years management experience.

• Relevant software and systems knowledge
• Risk management process and frameworks
• Accounting standards
• Data analysis
• Internal audit policies and procedures
• Performance management
• Strategic planning
• Change management
• Budgeting
• Governance, Risk and Controls

• Building Partnerships
• Communication
• Decision Making
• Innovation
• Continuous Improvement
• Driving for Results

Website: SA: + UK:

1 of 1

UK Registered Office 33 Ludgate Hill, Birmingham, B3 1BH

Registered in England and Wales Company No.

SA Registered Office Suite 05, Ingenuity Office Park, 3 Nandi Mthembu Dr, Ballito, 4420 South Africa Company No. 2013/ /07

Office Admin Manager – Luxury Safari Lodge Operations (Based in Maun, Botswana) Location: Maun, Botswana Salary: Negotiable, maximum PWP 35,000 Employment Type: Full-Time Eligibility: Only open to Botswana citizens or individuals with valid Permanent Residency in Botswana. No work permits will be issued for this role. A leading luxury safari lodge group with multiple high-end camps across the Okavango Delta and surrounding regions is seeking an experienced Office Admin Manager to oversee and coordinate its Maun-based support hub. The ideal candidate will already be based in Maun or elsewhere in Botswana and have prior experience in the safari or hospitality sector. This role is integral to the smooth running of lodge operations and requires a highly organized and resourceful individual capable of managing a team, handling complex logistics, and acting as the operational bridge between Maun and remote lodge locations. Key Responsibilities:

• Develop and implement office and depot procedures to optimize operational efficiency.

• Supervise and coordinate the activities of the administrative, logistics, procurement, finance, HR, and operations teams.

• Act as the key liaison between the depot and lodge General Managers to ensure alignment on operational priorities.

• Ensure smooth scheduling and delivery of supplies and equipment to multiple lodges in remote areas.

• Oversee transport logistics for staff and guest movements as needed.

• Monitor procurement processes to ensure timely sourcing and distribution of consumables and operational materials.

• Manage office and logistics budgets; monitor expenditure and maintain cost control.

• Foster a cohesive and productive work environment, conduct performance appraisals and support staff development.

• Maintain effective communication channels across departments and with remote lodge teams. Requirements:

• Must be a Botswana citizen or permanent resident – no exceptions. (Please note: Valid work permits or temporary residency permits are not acceptable for this role.)

• Proven experience in operations or logistics management, preferably in the safari, travel, or hospitality industries.

• Strong organizational, time management, and multitasking skills.

• Excellent interpersonal and communication skills, both written and verbal.

• Proficiency in Microsoft Office Suite and general office systems.

• Sound understanding of logistics and supply chain principles, particularly in remote environments.

• Experience in managing budgets and team performance.

• A hands-on, proactive approach to solving operational challenges.

• Ability to thrive in a dynamic environment with shifting priorities and remote coordination. Preferred Profile:

• Candidates already working within safari lodge groups or logistics hubs in Maun or the Delta are especially encouraged to apply.

• Please send your updated MS Word formatted CV, copy of your ID and last payslip to:

mailto: