817 Operations Manager jobs in South Africa

Operations Manager

Cape Town, Western Cape dmg events

Posted 2 days ago

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Job Description

About us

dmg events is an international exhibitions and publishing company. We attract more than 425,000 visitors to our global portfolio of 80 exhibitions each year. Through our global events, our aim is simple. We want to accelerate business through face-to-face events, which is why we work so hard to bring people together, creating opportunities for them to network, learn and do business. dmg events is part of the Daily Mail Group Trust (DMGT). DMGT Manages a diverse, multinational portfolio of companies with total revenues of £2bn, that provide businesses and consumers with compelling information, analysis, insight, events, news, and entertainment.

Job Purpose:

  • To produce well-organised cost-effective exhibitions.
  • Work with the selected contractors to ensure smooth delivery of the events.
  • Manage and develop best practices throughout the operations team to support the show teams across the DMG shows in appointed territories.
  • Ensuring high levels of customer satisfaction, achievement of deadlines and strict budget control.

Main Duties & Responsibilities:

Organisation:

  • Ensure the best administrative system is in place to deliver professional, efficient exhibitions.
  • Ensure procedures and systems are in place for the production of online exhibitor manuals. The objective is to create a manual that is seamless, straight forward and efficient for exhibitors to use.
  • Ensure procedures are in place for the monitoring of all exhibitor information in order to ensure a smooth and trouble free exhibition.
  • Ensure the team has secured all stand designs, various health and safety documents, performance bond etc. Designs should meet the health and safety regulations required by the venues in which we operate.
  • Provide support to sales, marketing, sponsorship and Exhibition Directors in order to ensure smooth running of event logistics.

Customer Focus:

  • Working with the Operations Supervisor, improve organiser / exhibitor relationships with the objective of providing a customer focused service.
  • Work to create an enjoyable, must-see experience for visitors.

Onsite:

  • Accountable for the successful and smooth operation of all exhibitions and events, including build and breakdown of the shows. Management of engineering, graphics, security, floorplans, cleaning, electrical, seating, staging, rigging, venue, stand contractors, etc.

Cost Control:

  • Work with the marketing teams to produce the show signage, working on improvements for each show. Explore different ways to reduce the costs but improve the effectiveness of signage and how it is used. Create a system to make the process of producing the signage for each show less time-consuming.

Health and safety:

  • Ensure that exhibition teams are briefed and understand issues and best practice.
  • Make sure all relevant updated information is sent to exhibitors and contractors.
  • Manage health and safety on site in adherence to DMG policy.
  • Obtain Health and Safety policies from main contractors.
  • Produce a health and safety summary after each show with recommendations as appropriate, ensuring they are implemented.
  • Carry out accident investigations if required.
  • Ensure show teams are aware of the emergency procedures.
  • Put together a show risk assessment and method statement.
  • Promote a positive health and safety culture amongst suppliers and venue.

Qualifications, Experience, & Skills:

  • Senior level operations experience in organizing and delivering large scale events Internationally, both exhibition and conference experience.
  • First class communication skills – both oral and written.
  • Knowledge of stand build regulations.
  • Knowledge of worldwide venue rules and regulations relating to the build of exhibitions and events.
  • A good knowledge of Excel, Outlook, AutoCAD, Word & PowerPoint.
  • Experience in dealing with International Health and Safety standards with trade exhibition venues.
  • Able to manage suppliers to maximise their service levels and still maintain good working relations.
  • Knowledge of freight forwarding regulations.
  • Understanding of on-line exhibitor manual software.
  • Knowledge and experience of floor plan management and optimisation.
  • Strong planner – able to manage complex tasks over a defined period.
  • Customer focused.
  • Excellent attention to detail.
  • Supportive team player.
  • Able to prioritise and set workloads, work under immense pressure to meet tight deadlines.
  • Sense of humour and desire to learn.
  • Innovative and creative.
  • Assertive and diplomatic.

"Please take the time to read the job description, you must meet all the criteria set out above for your application to be considered. We do check all applications and suitable candidates will be contacted within 5 days. If you are not contacted by us within 5 working days, please consider your application unsuccessful at this time."

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Operations Manager

Cape Town, Western Cape Hire Resolve

Posted 2 days ago

Job Viewed

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Job Description

Hire Resolve is seeking an experienced Operations Manager specializing in electrical, construction, and engineering sectors for our clients based Nationally, however the candidate can reside in Cape Town, Bloemfontein or George. As an Operations Manager, you will be instrumental in overseeing projects and ensuring that operations align with business goals.

Your responsibilities will include managing resources, coordinating project plans, and ensuring that all work meets the quality standards and complies with regulations. This role demands strong leadership, strategic thinking, and the ability to foster collaboration among diverse teams.

Requirements :

  • Must have a degree in Electrical engineering, coupled with experience in managing tender pricing, managing contracts (JBCC, NEC, etc),
  • Minimum 10 years of experience in an operations management role within electrical, construction, or engineering sectors. specifically in the tender and projects environment.
  • Proven experience managing multiple projects simultaneously.
  • You will have a sound understanding of managing tender pricing, managing contracts, providing leadership in project / operational planning, SANS10142 and material control.
  • Strong knowledge of project management principles and best practices.
  • Excellent leadership and team management skills.
  • Strong analytical and problem-solving abilities.
  • Excellent verbal and written communication skills.
  • Ability to work effectively under pressure and meet deadlines.
  • Knowledge of relevant regulations and compliance requirements.
  • Willingness to travel as per project requirements.
  • Expert Software skills in MS Projects, Candy CCS is essential.
  • Must have Drivers Licence and own car.

Benefits :

  • Salary : Market Related with KPI Incentives

Contact Hire Resolve today for your next career-changing move

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operations manager

Letsitele, Limpopo Farm Manager SA

Posted 2 days ago

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Job Description

Job Description

We are seeking an experienced and skilled farm manager to oversee the production strategy of our company.

Key Responsibilities:
  • Develop and implement systems for efficient production, utilizing existing knowledge and technology.
  • Direct and coordinate production-related activities in collaboration with management.
  • Maintain high-quality products through monitoring of the production process and operational management of the farm.
  • Conduct long-term planning to support the company's goals.
  • Analyze departmental budgets to optimize profitability.
  • Identify potential problems and develop solutions to maximize efficiency and revenue.
  • Establish operating methods and procedures for the production section.
  • Ensure compliance with accreditation and management systems for export-grade produce.
  • Manage production costs through sound budgeting and cost control measures.
  • Maintain occupational health and safety guidelines.
  • Participate in annual production budget preparation and control.

Requirements:

  • Grade 12 qualification or equivalent.
  • Diploma or degree in agriculture.
  • At least 5 years of experience in subtropical fruit and citrus production.
  • Strong knowledge of establishment, care, and cultivation of subtropical fruit and citrus.
  • Excellent planning and organizational skills.
  • Effective leadership and teamwork abilities.
  • Strong problem-solving skills.
  • Sound financial management skills.
  • Excellent time management skills.
  • Computer literacy.
  • Valid driver's license.
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operations manager

Johannesburg, Gauteng Farm Manager SA

Posted 2 days ago

Job Viewed

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Job Description

Minimum Requirements:

  • Tertiary Qualification in Warehousing, Transportation, and Logistics
  • Excellent management and human resources skills
  • Good understanding of accounting processes
  • 8 - 10 Years at senior operational level within the Warehouse and Transportation industry
  • Basic legal knowledge of contracts
  • Judgment and decision-making skills
  • Strategic planning capability
  • Customer management and industry networking capability
  • Occupational Health and Safety Act legislation
  • Knowledge of vehicle and MHE applications by operation
  • Knowledge of financial management principles
  • Sound knowledge of the logistics and supply chain management environment
  • Understanding of Company Disciplinary and Grievance procedures
  • Own transport and must be willing to travel

Duties & Responsibilities Include but Are Not Limited To:

  • Manage business strategy
  • Identify customer needs, grow the business, and provide excellent customer service
  • Implementation and seamless transition of new business, whether organic or external growth
  • Profitably manage all operations assigned
  • Manage vehicle fleet, including planned maintenance, tyre management, equipment selection, capital expenditure, and conformance to legislation
  • Manage all aspects of finances within all allocated contracts
  • Manage multiple warehouses and ensure compliance
  • Manage and achieve Company and Customer target KPIs
  • Effective financial management of the strategic business unit
  • Manage and report on performance concerning customer service, vehicle utilization, revenue, costs, changes in business trends, corrective/new actions implemented, health and safety, human resources, industrial relations, and asset management
  • Manage staff effectively
  • Understanding of policies and procedures in supply chain and logistics management

ONLY short-listed candidates will be contacted

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Operations Manager

Johannesburg, Gauteng dmg events

Posted 2 days ago

Job Viewed

Tap Again To Close

Job Description

About us

dmg events is an international exhibitions and publishing company. We attract more than 425,000 visitors to our global portfolio of 80 exhibitions each year. Through our global events, our aim is simple. We want to accelerate business through face-to-face events, which is why we work so hard to bring people together, creating opportunities for them to network, learn and do business. dmg events is part of the Daily Mail Group Trust (DMGT). DMGT Manages a diverse, multinational portfolio of companies with total revenues of £2bn, that provide businesses and consumers with compelling information, analysis, insight, events, news, and entertainment.

Job Purpose:

  • To produce well-organised cost-effective exhibitions.
  • Work with the selected contractors to ensure smooth delivery of the events.
  • Manage and develop best practices throughout the operations team to support the show teams across the DMG shows in appointed territories.
  • Ensuring high levels of customer satisfaction, achievement of deadlines and strict budget control.

Main Duties & Responsibilities:

Organisation:

  • Ensure the best administrative system is in place to deliver professional, efficient exhibitions.
  • Ensure procedures and systems are in place for the production of online exhibitor manuals. The objective is to create a manual that is seamless, straight forward and efficient for exhibitors to use.
  • Ensure procedures are in place for the monitoring of all exhibitor information in order to ensure a smooth and trouble free exhibition.
  • Ensure the team has secured all stand designs, various health and safety documents, performance bond etc. Designs should meet the health and safety regulations required by the venues in which we operate.
  • Provide support to sales, marketing, sponsorship and Exhibition Directors in order to ensure smooth running of event logistics.

Customer Focus:

  • Working with the Operations Supervisor, improve organiser / exhibitor relationships with the objective of providing a customer focused service.
  • Work to create an enjoyable, must-see experience for visitors.

Onsite:

  • Accountable for the successful and smooth operation of all exhibitions and events, including build and breakdown of the shows. Management of engineering, graphics, security, floorplans, cleaning, electrical, seating, staging, rigging, venue, stand contractors, etc.

Cost Control:

  • Work with the marketing teams to produce the show signage, working on improvements for each show. Explore different ways to reduce the costs but improve the effectiveness of signage and how it is used. Create a system to make the process of producing the signage for each show less time-consuming.

Health and safety:

  • Ensure that exhibition teams are briefed and understand issues and best practice.
  • Make sure all relevant updated information is sent to exhibitors and contractors.
  • Manage health and safety on site in adherence to DMG policy.
  • Obtain Health and Safety policies from main contractors.
  • Produce a health and safety summary after each show with recommendations as appropriate, ensuring they are implemented.
  • Carry out accident investigations if required.
  • Ensure show teams are aware of the emergency procedures.
  • Put together a show risk assessment and method statement.
  • Promote a positive health and safety culture amongst suppliers and venue.

Qualifications, Experience, & Skills:

  • Senior level operations experience in organizing and delivering large scale events Internationally, both exhibition and conference experience.
  • First class communication skills – both oral and written.
  • Knowledge of stand build regulations.
  • Knowledge of worldwide venue rules and regulations relating to the build of exhibitions and events.
  • A good knowledge of Excel, Outlook, AutoCAD, Word & PowerPoint.
  • Experience in dealing with International Health and Safety standards with trade exhibition venues.
  • Able to manage suppliers to maximise their service levels and still maintain good working relations.
  • Knowledge of freight forwarding regulations.
  • Understanding of on-line exhibitor manual software.
  • Knowledge and experience of floor plan management and optimisation.
  • Strong planner – able to manage complex tasks over a defined period.
  • Customer focused.
  • Excellent attention to detail.
  • Supportive team player.
  • Able to prioritise and set workloads, work under immense pressure to meet tight deadlines.
  • Sense of humour and desire to learn.
  • Innovative and creative.
  • Assertive and diplomatic.

"Please take the time to read the job description, you must meet all the criteria set out above for your application to be considered. We do check all applications and suitable candidates will be contacted within 5 days. If you are not contacted by us within 5 working days, please consider your application unsuccessful at this time."

#J-18808-Ljbffr
This advertiser has chosen not to accept applicants from your region.

Operations Manager

Cape Town, Western Cape Red Ember Recruitment (PTY) Ltd

Posted 3 days ago

Job Viewed

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Job Description

Red Ember Recruitment is seeking to hire a Operations Manager based in Cape Town.

The Operations Manager Warehouse Management plays a pivotal role in overseeing and optimizing warehouse operations to ensure efficiency safety and compliance. This role is responsible for managing daytoday operations including inventory control staff supervision picking inbound and outbound logistics safety compliance and continuous process improvement. The Operations Manager will lead a team collaborate with crossfunctional departments and implement strategies to enhance operational efficiency reduce costs and maintain high service levels within the supply chain.

As part of the onboarding process the selected candidate will undergo a 3month attachment program (with potential for extension depending on experience) to provide comprehensive exposure to all areas of warehouse operations. This structured program will involve rotating through different departments such as picking inbound & outbound inventory management and safety compliance. After completing the program the candidate will transition to a specific department within warehouse operations based on their strengths interests and business needs.

  • Warehouse Operations Management :
  • Oversee the daily management of warehouse operations including receiving picking inbound & outbound and storage.
  • Ensure smooth coordination of inbound and outbound logistics managing delivery schedules and maintaining inventory accuracy.
  • Monitor workflow space utilization and ensure the effective use of warehouse equipment and technology.
  • Implement and drive best practices to streamline warehouse processes and improve overall operational efficiency
  • Inventory Control & Management :
  • Manage inventory levels to ensure optimal stock levels while minimizing excess inventory and stockouts.
  • Implement inventory management systems (e.g. Warehouse Management Software WMS) to monitor stock levels track movement and ensure accuracy.
  • Conduct regular inventory audits and cycle counts to identify discrepancies and resolve issues promptly.
  • Ensure timely and accurate order fulfillment aiming to reduce back orders and delivery delays.
  • Staff Supervision & Development :
  • Lead train and develop warehouse staff including scheduling performance evaluations and fostering a positive work environment.
  • Manage employee relations including conflict resolution discipline coaching and maintaining productivity.
  • Drive team motivation to meet and exceed organizational goals.
  • Oversee disciplinary hearings and manage performance improvement plans where necessary.
  • Safety & Compliance :
  • Ensure adherence to all safety protocols and warehouse policies including relevant industry regulations (e.g. OSHA health & safety laws).
  • Conduct regular safety audits and implement corrective actions as necessary to mitigate risks.
  • Organize and conduct safety training sessions for warehouse staff ensuring compliance with safety guidelines.
  • Maintain a clean organized and safe working environment for all employees.
  • Process Improvement & Operational Efficiency :
  • Analyze warehouse operations and identify areas for improvement in workflow layout equipment utilization and resource allocation.
  • Lead continuous improvement initiatives to reduce operational waste enhance productivity and improve overall service levels.
  • Collaborate with crossfunctional teams (e.g. procurement logistics customer service) to streamline warehouse operations.
  • Manage warehouse systems (such as WMS) to optimize overall performance and improve efficiency.
  • Reporting & Documentation :
  • Prepare and maintain accurate reports on warehouse performance including KPIs inventory levels and operational efficiency.
  • Ensure all operational documentation is completed in a timely and accurate manner adhering to company policies and compliance regulations.
  • Use WMS and other tools to monitor track and report on warehouse operations.
  • Logistics Coordination :
  • Manage relationships with suppliers carriers and thirdparty logistics providers to ensure costeffective and timely deliveries.
  • Coordinate inbound logistics ensuring goods are properly received unloaded and stored.
  • Oversee outbound logistics ensuring timely dispatch accurate order fulfillment and proper documentation.

Requirements

  • Tertiary qualification (e.g. in Business Supply Chain Management Logistics or a related field).
  • Two to three years experience in an operational role (preferably in warehouse logistics or supply chain management).
  • Strong analytical and problemsolving skills.
  • Excellent communication and interpersonal skills with the ability to lead and collaborate with diverse teams.
  • Ability to work in a fastpaced dynamic environment.
  • Proficiency in Microsoft Office Suite and warehouse management software (e.g. SAP WMS)
  • Skills and Competencies :
  • Leadership : Ability to inspire manage and develop a highperforming warehouse team.
  • Organizational : Strong organizational skills to prioritize tasks effectively and manage multiple responsibilities.
  • Technical : Knowledge of warehouse operations systems and technologies (WMS barcode scanners etc.
  • Adaptability : Ability to thrive in a rapidly changing environment and address new challenges.

Operations Manager, Supply Chain, Warehousing, Logistics

Education

Tertiary qualification in Business, Supply Chain Management, Logistics

Key Skills

Six Sigma,Lean,Management Experience,Process Improvement,Microsoft Outlook,Analysis Skills,Warehouse Management System,Operations Management,Kaizen,Leadership Experience,Supervising Experience,Retail Management

Employment Type : Full Time

Experience : years

Vacancy : 1

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Operations Manager

Johannesburg, Gauteng Oxyon People Solutions

Posted 3 days ago

Job Viewed

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Job Description

The Operations Manager ensures the seamless execution of operational processes and service delivery, both internally and externally. This role encompasses overseeing project implementation, resource management, and the maintenance of service standards. Reporting directly to the CEO, the Operations Manager plays a critical role in aligning operational strategies with overall objectives and fostering organisational efficiency.

Minimum Desired Qualifications :

  • Bachelor’s degree in Business Administration, Operational Management, or a related field
  • ITIL Qualification
  • Project Management Qualification
  • Master’s Degree (Preferred)

Minimum Desired Experience :

  • Proven 8+ years’ experience in operations management within the ICT sector
  • Demonstrated leadership in managing multi-disciplinary teams and complex projects
  • Experience in service delivery, resource optimisation, and vendor relationships

Minimum Desired Competencies :

  • Comprehensive knowledge of ICT infrastructure, storage solutions, client solution, and cloud services
  • Strong understanding of Dell, HP, Huawei, VMware, and Veeam operational requirements
  • Exceptional project management and resource allocation skills
  • Knowledge of government tender processes and compliance standards

Responsibilities and Accountability :

Leadership and Strategic Alignment :

  • Develop and implement operational strategies aligned with overall goals
  • Serve as the primary point of accountability for operational performance
  • Collaborate with the CEO to set and achieve key performance indicators (KPIs)

Service Delivery :

  • Oversee project execution, ensuring timely delivery and client satisfaction
  • Maintain high standards of service delivery through robust quality assurance processes
  • Optimise processes to enhance operational efficiency

Resource and Team Management :

  • Manage and allocate resources effectively to meet project and client requirements
  • Lead, mentor, and develop operational staff, promoting a high-performance culture
  • Conduct regular performance evaluations aligned with organisational policies

Client and Vendor Relationship :

  • Build and maintain strong vendor partnerships to ensure access to cutting-edge technology
  • Act as the escalation point for client issues, ensuring resolution and satisfaction
  • Represent the organisation in operational negotiations and strategic vendor engagements
  • Ensure adherence to industry regulations, government tender requirements, and company policies
  • Identify and mitigate operational and project risks to safeguard organisational integrity

Reporting :

  • Prepare monthly and quarterly operational performance reports for the CEO
  • Track key metrics, such as project timelines, service quality, and resource utilisation
  • Provide insights on operational trends and areas for improvement

Training :

OEM Certification Requirements :

  • Ensure that team members complete all mandatory Original Equipment Manufacturer (OEM) and OSM certifications
  • Regularly update knowledge on product portfolios and services through vendor training program
  • Collaborate with vendors to identify training opportunities for new and emerging technologies

Internal Training :

  • Facilitate training on internal processes, compliance standards, and organisational strategies
  • Ensure team proficiency in using tools and other platforms to support the environment

Budgeting :

  • Develop and manage the annual operations budget, ensuring alignment with organisational goals
  • Monitor operational expenditures to ensure budget compliance
  • Collaborate with the finance team to prepare accurate forecasts and cost analyses

Accountability :

  • Directly accountable to the CEO for operational, project outcomes, and strategic initiatives4Ensure compliance with standards and achievement of operational and project KPIs
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Operations Manager

Pietermaritzburg, KwaZulu Natal Imforce Recruitment

Posted 3 days ago

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Job Description

Manage and optimize restaurant operations to achieve sales targets, customer satisfaction, and quality standards

Lead and develop a team of restaurant staff, including training, coaching, and performance management

Analyze sales data and customer feedback to identify opportunities for improvement and implement strategies to drive business growth

Ensure compliance with company policies, procedures, and standards, as well as health and safety regulations

Manage inventory, labor, and operational costs to achieve budget targets

Develop and implement effective inventory management systems to minimize waste and optimize stock levels

Collaborate with other departments, such as marketing and supply chain, to drive business results

Conduct regular restaurant visits to monitor operations, provide feedback, and identify areas for improvement

Resolve customer complaints and issues in a timely and professional manner

Identify opportunities for process improvements and implement changes to increase efficiency and productivity

Requirements :

5-10 years of experience in restaurant or retail operations management

Proven track record of driving business growth and improving customer satisfaction

Strong leadership and team management skills

Excellent communication and interpersonal skills

Ability to analyze data and make informed decisions

Strong problem-solving and conflict resolution skills

Ability to work in a fast-paced environment and prioritize multiple tasks

Knowledge of health and safety regulations and labor laws

Relevant qualifications in business management, hospitality, or a related field would be an advantage

Duties :

Daily restaurant operations management

Staff management and development

Sales and customer satisfaction analysis

Inventory management and cost control

Compliance with company policies and procedures

Collaboration with other departments

Customer complaint resolution

Process improvement and implementation

What We Offer :

Competitive salary and benefits package

Opportunity to work with a leading fast food chain

Career development and growth opportunities

Collaborative and dynamic work environment

If you are a motivated and results-driven operations professional looking for a new challenge, we would love to hear from you!

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Operations Manager

Johannesburg, Gauteng Ability Executive Recruitment

Posted 3 days ago

Job Viewed

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Job Description

We are seeking an Operations Manager. The primary responsibilities outlined are a guide only and may evolve over time. The successful candidate will oversee Soft Services Building Services Technical Management OHS Utilities and Capital Expenditure. This includes managing policies budgets cost control contracts and ensuring legal compliance with the OHS Act. The role involves managing facilities upkeep of the portfolio maintenance staff contractors and liaising with consultants for best practices. The manager will handle handbacks beneficial occupation tenant installations and ensure timely maintenance programs are presented for rectification.

DUTIES

  • Overall Responsibilities
  • Overall Operations related matters (Technical Building Services Soft Services Health & Safety Utilities Capex)

Primary Responsibilities

  • Technical (HVAC Electrical Generators Escalators Lifts Fire Equipment)
  • Utilities
  • Capex
  • Monthly Reports (OPS Themes Technical reports Themed Audit Action List Occupancy reports Utilities Reports)
  • Health & Safety Compliance
  • RAG Audit
  • Business Continuity Plan (BCP)
  • SLAs
  • Project management
  • Point of contact between tenant and Landlord as relates to ALL Facilities matters including but not limited to Technical Building Services TIs plans utilities soft services etc.

Secondary Responsibilities

  • Building Services
  • Soft Services (Security Cleaning Hygiene Pest Control Parking Waste Management Landscape)
  • TIs Takeback inspections

Requirements

  • 56 years experience in Project Management and / or Facilities and operations Management
  • MS Office
  • Excel
  • MDA Property Management System

Required Experience :

Manager

Key Skills

Six Sigma,Lean,Management Experience,Process Improvement,Microsoft Outlook,Analysis Skills,Warehouse Management System,Operations Management,Kaizen,Leadership Experience,Supervising Experience,Retail Management

Employment Type : Contract

Experience : years

Vacancy : 1

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Manager • Johannesburg, Gauteng, South Africa

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Operations Manager

Johannesburg, Gauteng Oxyon Human Capital Solutions

Posted 3 days ago

Job Viewed

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Job Description

Reporting Line : CEO Main Job Purpose : The Operations Manager ensures the seamless execution of operational processes and service delivery, both internally and externally.

This role encompasses overseeing project implementation, resource management, and the maintenance of service standards.

Reporting directly to the CEO, the Operations Manager plays a critical role in aligning operational strategies with overall objectives and fostering organisational efficiency.

Minimum Desired Qualifications : Bachelor's degree in Business Administration, Operational Management, or a related field ITIL Qualification Project Management Qualification Master's Degree (Preferred) Minimum Desired Experience : Proven 8+ years' experience in operations management within the ICT sector Demonstrated leadership in managing multi-disciplinary teams and complex projects Experience in service delivery, resource optimisation, and vendor relationships Minimum Desired Competencies : Comprehensive knowledge of ICT infrastructure, storage solutions, client solution, and cloud services Strong understanding of Dell, HP, Huawei, VMware, and Veeam operational requirements Exceptional project management and resource allocation skills Knowledge of government tender processes and compliance standards Responsibilities and Accountability : Leadership and Strategic Alignment : Develop and implement operational strategies aligned with overall goals Serve as the primary point of accountability for operational performance Collaborate with the CEO to set and achieve key performance indicators (KPIs) Service Delivery : Oversee project execution, ensuring timely delivery and client satisfaction Maintain high standards of service delivery through robust quality assurance processes Optimise processes to enhance operational efficiency Resource and Team Management : Manage and allocate resources effectively to meet project and client requirements Lead, mentor, and develop operational staff, promoting a high-performance culture Conduct regular performance evaluations aligned with organisational policies Client and Vendor Relationship : Build and maintain strong vendor partnerships to ensure access to cutting-edge technology Act as the escalation point for client issues, ensuring resolution and satisfaction Represent the organisation in operational negotiations and strategic vendor engagements Risk Management : Ensure adherence to industry regulations, government tender requirements, and company policies Identify and mitigate operational and project risks to safeguard organisational integrity Reporting : Prepare monthly and quarterly operational performance reports for the CEO Track key metrics, such as project timelines, service quality, and resource utilisation Provide insights on operational trends and areas for improvement Training : OEM Certification Requirements : Ensure that team members complete all mandatory Original Equipment Manufacturer (OEM) and OSM certifications Regularly update knowledge on product portfolios and services through vendor training program Collaborate with vendors to identify training opportunities for new and emerging technologies Internal Training : Facilitate training on internal processes, compliance standards, and organisational strategies Ensure team proficiency in using tools and other platforms to support the environment Budgeting : Develop and manage the annual operations budget, ensuring alignment with organisational goals Monitor operational expenditures to ensure budget compliance Collaborate with the finance team to prepare accurate forecasts and cost analyses Accountability : Directly accountable to the CEO for operational, project outcomes, and strategic initiatives4Ensure compliance with standards and achievement of operational and project KPIs

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