5,013 Human Resources jobs in South Africa

Overview

Emerson Lifecycle Services provides customers with the expertise, technology and processes that can help our customers to operate safely, improve asset reliability and optimize process capabilities. Our maintenance services keep customer plants operating safely, consistently and economically. We improve asset reliability and preserve customers' investment by applying our lifecycle services. At Emerson, we are committed to creating a global workplace that supports diversity and embraces inclusion. We take pride in the people who make Emerson great.

We believe that bringing together forward-thinking, enthusiastic, and dedicated people from a variety of backgrounds and cultures promotes the birth of new insights and an exciting energy level. In Emerson, we emphasize managing businesses and operations throughout the world with individuals native to the locale and familiar with the culture, which adds to our process' efficiency.

At Emerson, we are committed to the ongoing development of our employees because we know that it is essential to the success of our company as a truly global entity. If you are an engineer with a passion for solving some of the world's most sophisticated industrial and infrastructure challenges, join our team and start your journey today. We are seeking the services of a reliable Service Engineer, located in Mozambique.

• Perform routine maintenance tasks in accordance with customer requirements
• Provide recommendations to the customer on product or solution improvements and system health checks
• Take ownership of service project activities and coordination
• Carry out start-up / installation / commissioning, fault analysis and repairs on Emerson Process Management products, including investigation of problems being experienced at customer sites
• Assist Sales Engineers in the demonstration of Emerson Process Management products to potential customers and to provide guidance in product application and after sales service and proactively promote service
• Develop and implement product/system configuration changes at site to meet customer requirements
• Provide on-site on the job customer instruction in the application, maintenance and operation of Emerson Process Management products
• Be available as required to support the on-call rotation
• Align with all Emerson requirements for business processes including timesheets, site visit reports and all other documentation in line with Emerson Process Management internal procedures

• An understanding of Control & Instrumentation theory including control loop configuration
• Sound knowledge of Emerson Process Management, Process Systems and Solutions products
• Knowledge and experience of automation and control systems in process industries, typically with 2-4 years' experience in related areas
• Good verbal and written communication skills.

• Bachelor's Degree in an Engineering discipline (including control engineering, computer science, or electronics, etc.)
• Fluent in English, Portuguese plus any specific local language requirements.

• Good verbal and written communication skills
• Driver's License preferred
• This role is focused on products and services at industrial process plants. Travel and work in customer sites is required, including international travel as needed.

We recognize the importance of employee wellbeing and know that to do your best you have flexible, competitive benefit plans to meet you and your family's physical, mental, financial, and social needs. We provide a variety of medical insurance plans, Employee Assistance Program, tuition reimbursement, employee resource groups, recognition, and much more. Our culture prioritizes work-life balance and offers flexible time off plans, including paid parental leave (maternal and paternal), vacation and holiday leave.

At Emerson, we are committed to encouraging a culture where every employee is valued and respected for their outstanding experiences and perspectives. We believe a diverse and inclusive work environment contributes to the rich exchange of ideas and diversity of thoughts, that encourage innovation and brings the best solutions to our customers.

The philosophy is fundamental to living our company's values and our responsibility to leave the world in a better place. Learn more about our Culture & Values and about Diversity, Equity, & Inclusion at Emerson.

Our training programs and initiatives focus on end-to end development, from onboarding through senior leadership. We provide a wide range of development opportunities, including face-to-face and virtual training, mentorship, and coaching, project management, and on-the-job training.

Job Summary:

The SayPro Corporate Videos Service Fellow will be responsible for the end-to-end production of high-quality corporate videos that support SayPro’s brand, marketing, and communication strategies. This role involves developing video content that effectively communicates the organization’s message, engages target audiences, and drives brand awareness. The Fellow will work closely with various departments to produce videos that align with organizational goals, ensuring a cohesive visual and narrative style throughout all productions.

Key Responsibilities:

SayPro Video Strategy Development

• Define goals and objectives for video projects in alignment with SayPro’s overall strategy.

• Conduct target audience research to understand viewer demographics and preferences.

• Plan video content and messaging that resonates with the target audience.

• Estimate and allocate budgets for video production to ensure cost-effective use of resources.

• Develop a comprehensive distribution strategy to maximize video reach and engagement.

SayPro Concept and Script Development

• Lead brainstorming sessions to generate creative video concepts and ideas.

• Write detailed scripts or create storyboards that outline the video flow.

• Review and obtain approval for scripts from relevant stakeholders.

• Develop compelling narratives that effectively convey the intended message.

• Visualize the video structure through storyboarding to guide the production process.

SayPro Pre-Production Planning

• Scout and secure suitable filming locations that align with the video’s theme.

• Cast appropriate actors, presenters, or on-screen talent.

• Arrange for the rental of necessary video equipment and props.

• Create a detailed production schedule and timeline to ensure timely project completion.

• Obtain any necessary permits and licenses required for filming.

SayPro Production

• Oversee the filming process, capturing video footage according to the script and storyboard.

• Direct actors and crew to achieve desired performances and visuals.

• Ensure high-quality sound recording, including dialogue and sound effects.

• Set up and adjust lighting to optimize video quality.

• Operate cameras, capturing footage from various angles and perspectives.

SayPro Post-Production

• Edit video footage to create a polished final product that meets project objectives.

• Perform color correction to ensure visual consistency across the video.

• Edit and mix audio tracks, ensuring clarity and balance between music, voiceovers, and sound effects.

• Add special effects, graphics, and animations as needed to enhance the video.

• Add subtitles and captions to improve accessibility and reach a broader audience.

SayPro Animation and Motion Graphics

• Design and create animated elements and graphics to complement video content.

• Develop motion graphics that enhance the visual appeal and message of the video.

• Integrate animations and graphics seamlessly into the video narrative.

• Ensure stylistic consistency with the overall video theme and branding.

• Render the final video, incorporating all animations and graphics.

SayPro Voiceover and Narration

• Write and refine voiceover scripts to align with video content.

• Select and manage voiceover talent, coordinating recording sessions.

• Record voiceovers in a professional studio environment.

• Synchronize voiceover audio with video footage for seamless integration.

• Conduct quality assurance checks to ensure audio clarity and consistency.

SayPro Music and Sound Design

• Select appropriate background music or compose custom tracks to complement video content.

• Incorporate sound effects to enhance the video’s impact.

• Balance and mix music, voiceovers, and sound effects for a cohesive audio experience.

• Ensure proper licensing for all music and sound effects used in the video.

• Review the final audio mix to ensure high-quality sound.

SayPro Branding and Graphics

• Integrate brand elements such as logos, colors, and fonts into the video.

• Design title cards, end screens, and lower thirds to reinforce branding.

• Create on-screen text and graphics to highlight key messages.

• Animate logos for use in video introductions, transitions, or conclusions.

SayPro Review and Approval

• Conduct internal reviews of video content to ensure alignment with SayPro’s objectives.

• Gather and incorporate feedback from clients, stakeholders, and team members.

• Make revisions based on feedback, ensuring the video meets all requirements.

• Obtain final approval from stakeholders before distribution.

• Create multiple versions of the video if necessary (e.g., shorter cuts, different formats).

SayPro Distribution and Promotion

• Select appropriate platforms for video distribution, including YouTube, Vimeo, and social media.

• Optimize videos for search engines through effective use of titles, descriptions, and tags.

• Share videos across SayPro’s social media channels to maximize reach.

• Incorporate videos into email marketing campaigns to enhance engagement.

• Run paid advertising campaigns to promote the video to a targeted audience.

SayPro Analytics and Tracking

• Track key performance metrics such as views, engagement, and conversion rates.

• Analyze audience demographics and behavior to refine future video strategies.

• Measure the return on investment (ROI) of video projects.

• Collect feedback from viewers to understand reception and areas for improvement.

• Generate reports on video performance, providing insights and recommendations.

SayPro Training and Education Videos

• Assess training needs and objectives to develop relevant video content.

• Create scripts and visuals for educational videos that effectively communicate key messages.

• Incorporate interactive elements such as quizzes or clickable links.

• Gather feedback from trainees to improve video content and delivery.

• Regularly update training videos to reflect new information and best practices.

SayPro Product Demonstrations

• Develop detailed scripts for product demonstration videos.

• Set up products for filming, ensuring clear and accurate presentation.

• Highlight key features, benefits, and use cases in an engaging manner.

• Incorporate customer testimonials to build credibility and trust.

• Include a clear call to action to drive viewer engagement and conversions.

SayPro Corporate Culture Videos

• Document and showcase SayPro’s corporate culture through video storytelling.

• Conduct interviews with employees and leadership to capture authentic voices.

• Film workplace activities and environments to reflect company values.

• Edit footage to create an engaging narrative that resonates with current and prospective employees.

• Craft messages that accurately reflect and promote the company culture.

SayPro Testimonial and Case Study Videos

• Conduct interviews with clients or customers to gather testimonials.

• Develop case studies that highlight SayPro’s successes and impact.

• Capture supporting visuals and B-roll footage to enhance storytelling.

• Edit videos to emphasize key achievements and build credibility.

• Review and finalize videos to ensure accuracy and effectiveness.

SayPro Event Highlights

• Film key moments and highlights from SayPro events and activities.

• Record interviews and speeches from event participants for added depth.

• Create a dynamic montage that captures the essence of the event.

• Produce recap videos that summarize event outcomes and impact.

• Incorporate audience reactions and feedback to showcase event success.

SayPro Internal Communication Videos

• Develop messages for internal communications that are clear and engaging.

• Produce videos for company updates, announcements, and internal training.

• Set up channels for collecting employee feedback on internal videos.

• Distribute videos through SayPro’s internal communication platforms to reach all employees.

SayPro Corporate Social Responsibility (CSR) Videos

• Document SayPro’s CSR activities and initiatives through compelling video content.

• Feature stories of community impact and involvement to highlight SayPro’s commitment to social responsibility.

• Conduct interviews with stakeholders, beneficiaries, and partners.

• Use visuals and storytelling techniques to convey the significance of CSR efforts.

• Highlight metrics and outcomes to demonstrate the effectiveness of CSR initiatives.

SayPro Virtual Tours and Walkthroughs

• Plan and structure virtual tours that provide an immersive experience.

• Capture high-quality footage of SayPro’s premises, products, or facilities.

• Add interactive elements such as clickable hotspots to enhance engagement.

• Provide narration or guides to enrich the virtual tour experience.

• Test the virtual tour for usability, ensuring a seamless and engaging user experience.

Qualifications:

• Bachelor’s degree in Film Production, Media Studies, Communication, or a related field.

• Proven experience in video production, including pre-production, filming, and post-production.

• Strong creative and conceptual thinking skills.

• Proficiency in video editing software (e.g., Adobe Premiere, Final Cut Pro).

• Excellent storytelling abilities, with a keen eye for visual and narrative details.

• Strong project management skills with the ability to manage multiple projects simultaneously.

• Knowledge of video distribution platforms and video SEO best practices.

• Ability to work independently and collaboratively in a fast-paced environment.

• Excellent communication and interpersonal skills.

Application Process:

Interested candidates are encouraged to submit a resume, portfolio of previous work, and a cover letter explaining their interest in the position and how they meet the qualifications. Applications should be sent to by 01/01/2031.

Tagged as: Corporate, Fellow, SayPro, Service, Videos

Role Overview

• Lead the development and execution of the HR strategy across the African operations.
• Drive the formulation and implementation of the BBBEE strategy specific to South Africa.
• Oversee the performance management system to foster a high-achieving culture aligned with business goals.
• Manage workforce costs, including budgeting, policy formulation, and medium-term financial planning.
• Provide leadership and direction to the HR team (including HR Business Partners, HR administration, and payroll) to deliver outstanding HR services to the business.
• Cultivate strong collaboration with global HR counterparts to ensure seamless coordination and alignment between local HR teams and Corporate Centres of Excellence.
• Support regional and global HR projects as needed.
• Develop leadership capabilities to strengthen the organisation's talent pipeline for the future.
• Mentor and guide the leadership team across Africa to drive business outcomes.
• Offer HR consultancy services to management teams across the continent.
• Lead change initiatives that promote ongoing productivity improvements.
• Assess organisational health and spearhead initiatives to enhance company culture and employee engagement.
• Design and implement talent management programs that position the company as an employer of choice.
• Oversee learning and development strategies within the organisation.
• Align succession planning and talent development activities with overall corporate strategy.
• Manage compensation and benefits programs effectively.
• Ensure timely and accurate payroll administration in accordance with established procedures.
• Guarantee compliance with labour laws across all African markets of operation.
• Maintain and update policies and procedures that support the organisation's values and comply with local employment regulations.
• Handle employee relations throughout Africa to minimise risk.
• Oversee recruitment and selection processes to meet business demands.
• Implement onboarding and induction programs that facilitate smooth integration of new hires.
• Promote adherence to HR best practices throughout the organisation.
• Work towards standardising HR processes where feasible across all locations.
• Prepare detailed reports for senior governance bodies including the Board, Executive Committee, and Management Committee.
• Drive the execution of additional strategic HR initiatives critical to organisational success.

• Bachelor's degree in Human Resource Management or Industrial Psychology.
• Minimum of 10 years' experience in Human Resources.
• At least 5 years' experience in a senior leadership role.
• Proven track record of engaging with Executive Committee (EXCO) members.
• Strong leadership and management expertise
• Excellent organisational abilities
• Superior communication skills
• Keen attention to detail
• Willingness to travel as required
• Proficient document and administrative control
• Ability to investigate and resolve queries promptly
• Skilled in handling confidential information with discretion
• Comfortable engaging with senior executives
• Proficient in Microsoft Word, Excel, and PowerPoint

• Attractive package and bonus on offer
• Opportunity to join a leading multinational organisation

Contact: Ryan Olver

Quote job ref: JN-

Phone:

Job Overview :

We are seeking a results-driven Service Delivery Manager with 5-9 years of experience to oversee and optimize service delivery across our client portfolio. You will ensure high-quality service performance, build strong relationships with stakeholders, manage escalations, and drive continuous improvement in service management processes.

Key Responsibilities :

Service Management & Delivery :

Ensure high levels of customer satisfaction through effective service delivery and management.

Oversee the end-to-end delivery of IT or business services to meet agreed SLAs and KPIs.

Monitor performance metrics and prepare service reports for clients and internal leadership.

Stakeholder Engagement :

Act as the main point of contact for client service-related issues and escalations.

Build and maintain strong relationships with customers and internal delivery teams.

Team Leadership & Coordination :

Coordinate cross-functional teams to ensure timely resolution of service issues.

Provide mentoring and direction to junior delivery staff or support teams.

Process Improvement :

Identify gaps and inefficiencies in service delivery processes; implement improvements.

Participate in audits and support compliance with relevant standards (e.g., ITIL, ISO).

Project Support :

Support the delivery of new services, transitions, and transformation initiatives.

Collaborate with project managers to align service capabilities with project deliverables.

Required Skills & Qualifications :

Bachelors degree in Information Technology, Business Administration, or related field.

5-9 years of experience in a service delivery or client management role.

Proven experience managing service performance in complex, multi-client environments.

Strong knowledge of ITIL practices (certification preferred).

Excellent problem-solving, communication, and stakeholder management skills.

Strong organizational and multitasking abilities.

Preferred Qualifications :

Experience in cloud-based or digital service environments.

Experience managing third-party vendors or offshore delivery teams.

PMP or similar project management certification is a plus.

Familiarity with service tools such as ServiceNow, Jira, or equivalent.

Key Competencies :

Customer-centric mindset

Analytical thinking

Leadership and team collaboration

Conflict resolution

Time and priority management

Select how often (in days) to receive an alert:

Business Unit: Vitality Life

Function: Call Center / Contact Center

Date: 31 Jul 2025

Discovery Health

Pre-authorisation Service Consultant – Vitality Health

About Discovery

Discovery’s core purpose is to make people healthier and to enhance and protect their lives. We seek out and invest in exceptional individuals who understand and support our core purpose, and whose own values align with those of Discovery. Our fast-paced and dynamic environment enables smart, self-driven people to be their best. As global thought leaders, Discovery is passionate about innovating in order to not only achieve financial success, but to ignite positive and meaningful change within our society.

What is a Talent Pool?

In simplest terms, a talent pool is a database of candidates that have already been deemed qualified for particular positions and who can be offered roles as soon as they become available.

What does this mean for you?

It’s good news because it means, you will still go through the recruitment process (assessments, role plays and interviews) and if you meet our minimum criteria, will be next in line for consideration as soon as we require more staff.

You will remain as an active candidate on our database and we will update you on progress on a monthly basis.

Key Purpose

To deliver world class service to all Discovery Health Members, Providers, Employer groups, Hospitals, and Brokers by supporting and fully resolving their queries through various servicing channels, primarily over the telephone.

To effectively manage the risk of in-hospital admissions by using your clinical knowledge and integrating this with your understanding of the benefits of the scheme and ensuring accurate information regarding funding

Key outputs

The successful applicant will be responsible for but not limited to the following job functions:

• Confirming benefits according to set protocols and funding rules
• Accurately obtaining and capturing information to confirm correct funding
• Servicing all key stakeholders telephonically and via other servicing channels until the query has been resolved
• Servicing key stakeholders in a customer centric way to ensure that we live by our service principles
• Keeping up to date with product changes and benefits to ensure that all key stakeholders are accurately serviced
• Continuously staying abreast of all digital servicing tools within the business and ensuring that the functionality is fully understood
• Achieving and exceeding key performance metrics relating to service delivery
• Keeping abreast of continuous process, product updates and digital tools
• Dealing with multiple interactions
• Consistently utilizing all servicing tools available

Competencies and Skills

• Following instruction and procedures (Self-development)
• Analysing (Managing Complexity)
• Learning and Researching (Nimble Learning)
• Presenting and communicating information (Communicating effectively)
• Delivering results and meeting customer expectations (Customer focus)
• Deciding and initiating action (Decision Quality)
• Working with people (Collaborating)
• Writing and reporting (Communicating effectively)

Knowledge

• Anatomy and Physiology

Skills

• Time Management
• Verbal and written communication
• Working under pressure

Personal Attribute and Skills:

• Customer Centric
• Able to work during international business hours (UK Time zone)

Education and Experience

Education:

• Matric
• South African accredited Clinical Qualification

Experience

• At least 6 months working experience in a customer services or clinical environment

Employment Equity

The Company’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.

Select how often (in days) to receive an alert:

Business Unit: Discovery Health

Function: Clinical

Date: 7 Oct 2025

Achieve more than

YOU BELIEVE

Discovery Health

Pre-authORISATION sERVICE CONSULTANT – Vitality health servicing – TALENT POOL

Discovery’s core purpose is to make people healthier and to enhance and protect their lives. We seek out and invest in exceptional individuals who understand and support our core purpose, and whose own values align with those of Discovery. Our fast-paced and dynamic environment enables smart, self-driven people to be their best. As global thought leaders, Discovery is passionate about innovating in order to not only achieve financial success, but to ignite positive and meaningful change within our society.

What is a Talent Pool?

In simplest terms, a talent pool is a database of candidates that have already been deemed qualified for particular positions and who can be offered roles as soon as they become available.

What does this mean for you?

It’s good news because it means, you will still go through the recruitment process (assessments, role plays and interviews) and if you meet our minimum criteria, will be next in line for consideration as soon as we require more staff.

You will remain as an active candidate on our database, and we will update you on progress on a monthly basis.

By applying for this role, you are consenting to be placed in our Talent Pool for future recruitment, should we have met our recruitment numbers.

Key Purpose

To deliver world class service to all Discovery Health Members, Providers, Employer groups, Hospitals, and Brokers by supporting and fully resolving their queries through various servicing channels, primarily over the telephone.

To effectively manage the risk of in-hospital admissions by using your clinical knowledge and integrating this with your understanding of the benefits of the scheme and ensuring accurate information regarding funding

Key outputs

The successful applicant will be responsible for but not limited to the following job functions:

• Confirming benefits according to set protocols and funding rules
• Accurately obtaining and capturing information to confirm correct funding
• Servicing all key stakeholders telephonically and via other servicing channels until the query has been resolved
• Servicing key stakeholders in a customer centric way to ensure that we live by our service principles
• Keeping up to date with product changes and benefits to ensure that all key stakeholders are accurately serviced
• Continuously staying abreast of all digital servicing tools within the business and ensuring that the functionality is fully understood
• Achieving and exceeding key performance metrics relating to service delivery
• Keeping abreast of continuous process, product updates and digital tools
• Dealing with multiple interactions
• Consistently utilizing all servicing tools available

Competencies and Skills

• Following instruction and procedures (Self-development)
• Analysing (Managing Complexity)
• Learning and Researching (Nimble Learning)
• Presenting and communicating information (Communicating effectively)
• Delivering results and meeting customer expectations (Customer focus)
• Deciding and initiating action (Decision Quality)
• Working with people (Collaborating)
• Writing and reporting (Communicating effectively)

Knowledge

• Anatomy and Physiology

Skills

• Time Management
• Verbal and written communication
• Working under pressure

Personal Attribute and Skills:

• Customer Centric
• Able to work during international business hours (UK Time zone)

Education and Experience

Education:

• Matric
• South African accredited Clinical Qualification

Experience

• At least 6 months working experience in a customer services or clinical environment

Employment Equity

The Company’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.

Overview

2 days ago Be among the first 25 applicants

To acquire and educate for sales and service. drive digital migration, ensure activation and cross complementary products

• Takes accountability in customer engagement to identify customer’s needs.
• Use the systems to establish the authenticity of the customer and avoid dealing with and compromising information to unauthorized persons.
• Performs the regulatory checks for the customer, FICA, POPI and NCR
• Aid customers in account servicing and account origination.
• Handles client serving like issuing of card, answering to client queries
• Referring matters outside the operational mandate to the team leader

• Adheres to principles of teamwork
• Allows to be led by the senior

• Ensure that revenue is generated by meeting the agreed sales target
• Retain customers by providing client service and resolving complaints and queries timeously
• Prevent account closures and operational losses by following laid down procedures on compliance

• Comply with FAIS guidelines (Honesty and Integrity)
• Operates within the code of conduct
• Adhere to Treat Customer fairly, FICA, POPI and NCR guidelines
• Refers any matters outside the laid down scoring to the team leader
• Operate within the stipulated Levels and Limits
• Collate information regarding systems, clients and process to aid an improvement of the overall client experience

• Leads identified converted into successful sales.
• Ensure activities support cost containment and reduction.
• Educate customers on correct digital channels to maximize channel optimisation.
• Connect with our customers by living up to our brand promise of “HIGH FIVE” at all times. Converse with our customers in a way that they fully understand and provide helpful solutions and products based on their needs.
• Make sure ACTIVATION is PRIORITY on onboarding
• Always conduct themselves in an ethical manner.
• Adhere to the TCF (Treating Customer fairly) principles in all that you do.
• Optimize every customer interaction to migrate cash transactions and/or convert customer to digital channels and self-service channels.
• Resolve all customer queries efficiently, and within agreed timelines.
• Achievement of Sales and Service client retention by managing the breakdown activities as listed in the Sales and Service Operation requirements.
• Always comply with procedures and processes contained in the relevant business guidelines and understand the risk associated with decisions.
• Fulfilling transactions above the benchmark set and providing an exceptional customer experience.
• Demonstrates behaviour in support of the organizational values.
• Takes accountability for own performance, personal and career development.
• Maintain an ability to adapt to ever changing business and customer needs.
• Contribute to the overall effectiveness and success of the team.
• Improve knowledge and competencies by completing role specific training.

• Meet stipulated target
• Service compliments and complaints
• Adhere to Compliance requirements
• Operational losses and attrition

• Minimum Qualification: NQF 4 Qualification
• Preferred Qualification: Relevant NQF 5 qualification as prescribed by the Financial Services Board
• Regulatory Exam qualification
• An appropriate recognised business Diploma or Higher Certificate at NQF level 6
• Microsoft office Computer Literate

• Experience: 1-2 years related experience
• FAIS – Yes

• Leadership competencies - Manager of Self
• Meeting customers’ needs: I make every effort to understand and fulfil the needs of my internal and external customers. The relationships I establish help customers to feel valued and appreciated and reflect good business practices.
• Handling upset customers: I handle upset customers by hearing them out, empathizing, apologizing, and taking personal responsibility for resolving their problems/issues
• Accepting development opportunities: I accept responsibility for my own development so that I can reach my full potential; and I jointly determine appropriate developmental activities with my manager; OR
• Inspiring others to develop I instil in others a curiosity for new knowledge, experiences, and challenges, and help team members to create development opportunities for the achievement of their full potential
• Anticipating changes: I anticipate changes in work tasks, situations, and the environment, and actively use new situations as opportunities to achieve results
• Considering impact: When attempting to improve my work outputs, I consider the people and systems that will be impacted by my actions
• Working interdependently: My best results are achieved when working with or through my team and, where applicable, several diverse teams across the Net1
• Valuing teams: I value the talents of others, demonstrate commitment to my team, share important or relevant information, and contribute to the achievement of our goals
• Having the confidence to achieve ambitious goals: I strive for the achievement of ambitious goals, as an individual and within teams. I ensure that my actions and decisions demonstrate a commercial mindset.
• Celebrating success: I celebrate success but guard against complacency, do not undermine or discredit others, or become arrogant.
• Building relationships: I actively build trusting and productive relationships with people at work, regardless of their cultural backgrounds, backgrounds, or viewpoints.
• Being true to myself: I always do what I say I will do, even when I am under pressure.
• Demonstrating integrity: I work in an open, transparent and respectful way and I uphold the rights and feelings of all those I work with, especially our customers.
• Understanding regulatory requirements: I demonstrate a full knowledge and understanding of all regulatory rules and principles relevant to my role. I adhere to both the letter and the spirit of applicable regulatory rules and principles. I comply with internal policies and procedures and escalate or whistle-blow potential risks and concerns when I identify them.

• Entry level

• Full-time

• Consulting, Information Technology, and Sales

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Discovery Health

Pre-authorisation Service Consultant

About Discovery

Discovery’s core purpose is to make people healthier and to enhance and protect their lives. We seek out and invest in exceptional individuals who understand and support our core purpose, and whose own values align with those of Discovery. Our fast-paced and dynamic environment enables smart, self-driven people to be their best. As global thought leaders, Discovery is passionate about innovating in order to not only achieve financial success, but to ignite positive and meaningful change within our society.

What is a Talent Pool?

In simplest terms, a talent pool is a database of candidates that have already been deemed qualified for particular positions and who can be offered roles as soon as they become available.

You will remain as an active candidate on our database and we will update you on progress on a monthly basis.

To deliver world class service to all Discovery Health Members, Providers, Employer groups, Hospitals, and Brokers by supporting and fully resolving their queries through various servicing channels, primarily over the telephone.

To effectively manage the risk of in-hospital admissions by using your clinical knowledge and integrating this with your understanding of the benefits of the scheme and ensuring accurate information regarding funding

The successful applicant will be responsible for but not limited to the following job functions:

• Confirming benefits according to set protocols and funding rules
• Accurately obtaining and capturing information to confirm correct funding
• Servicing all key stakeholders telephonically and via other servicing channels until the query has been resolved
• Servicing key stakeholders in a customer centric way to ensure that we live by our service principles
• Keeping up to date with product changes and benefits to ensure that all key stakeholders are accurately serviced
• Continuously staying abreast of all digital servicing tools within the business and ensuring that the functionality is fully understood
• Achieving and exceeding key performance metrics relating to service delivery
• Keeping abreast of continuous process, product updates and digital tools
• Dealing with multiple interactions
• Consistently utilizing all servicing tools available

Behavioural Competencies

• Following instruction and procedures (Self-development)
• Analysing (Managing Complexity)
• Learning and Researching (Nimble Learning)
• Presenting and communicating information (Communicating effectively)
• Delivering results and meeting customer expectations (Customer focus)
• Deciding and initiating action (Decision Quality)
• Working with people (Collaborating)
• Writing and reporting (Communicating effectively)

Knowledge

• Anatomy and Physiology

Skills

• Time Management
• Verbal and written communication
• Working under pressure

Personal Attribute and Skills:

• Customer Centric

Education:

• Matric
• South African accredited Clinical Qualification

Experience

• At least 6 months working experience in a customer services or clinical environment

The Company’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.

Select how often (in days) to receive an alert:

Business Unit: Discovery Health

Function: Clinical

Date: 7 Oct 2025

Discovery Health

Pre-authorisation Service Consultant

About Discovery

Discovery’s core purpose is to make people healthier and to enhance and protect their lives. We seek out and invest in exceptional individuals who understand and support our core purpose, and whose own values align with those of Discovery. Our fast-paced and dynamic environment enables smart, self-driven people to be their best. As global thought leaders, Discovery is passionate about innovating in order to not only achieve financial success, but to ignite positive and meaningful change within our society.

What is a Talent Pool?

In simplest terms, a talent pool is a database of candidates that have already been deemed qualified for particular positions and who can be offered roles as soon as they become available.

What does this mean for you?

It’s good news because it means, you will still go through the recruitment process (assessments, role plays and interviews) and if you meet our minimum criteria, will be next in line for consideration as soon as we require more staff.

You will remain as an active candidate on our database and we will update you on progress on a monthly basis.

Key Purpose

To deliver world class service to all Discovery Health Members, Providers, Employer groups, Hospitals, and Brokers by supporting and fully resolving their queries through various servicing channels, primarily over the telephone.

To effectively manage the risk of in-hospital admissions by using your clinical knowledge and integrating this with your understanding of the benefits of the scheme and ensuring accurate information regarding funding

The successful applicant will be responsible for but not limited to the following job functions:

• Confirming benefits according to set protocols and funding rules
• Accurately obtaining and capturing information to confirm correct funding
• Servicing all key stakeholders telephonically and via other servicing channels until the query has been resolved
• Servicing key stakeholders in a customer centric way to ensure that we live by our service principles
• Keeping up to date with product changes and benefits to ensure that all key stakeholders are accurately serviced
• Continuously staying abreast of all digital servicing tools within the business and ensuring that the functionality is fully understood
• Achieving and exceeding key performance metrics relating to service delivery
• Keeping abreast of continuous process, product updates and digital tools
• Dealing with multiple interactions
• Consistently utilizing all servicing tools available

Competencies and Skills

• Following instruction and procedures (Self-development)
• Analysing (Managing Complexity)
• Learning and Researching (Nimble Learning)
• Presenting and communicating information (Communicating effectively)
• Delivering results and meeting customer expectations (Customer focus)
• Deciding and initiating action (Decision Quality)
• Working with people (Collaborating)
• Writing and reporting (Communicating effectively)

Knowledge

• Anatomy and Physiology

Skills

• Time Management
• Verbal and written communication
• Working under pressure

Personal Attribute and Skills:

• Customer Centric

Education and Experience

Education:

• Matric
• South African accredited Clinical Qualification

Experience

• At least 6 months working experience in a customer services or clinical environment

Employment Equity

The Company’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.