2,297 Human Resources jobs in South Africa

With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.

Job Summary

Job Description

Stakeholder Engagement and Communication:

• Champion transparent communication strategies to maintain awareness and buy-in across all levels of the Bank;
• Manage dependencies, risks, and issues across identified programmes to ensure strategic alignment, operational integrity and Test Environment Availability.
• Manage relationships with all support functions and business;
• Prepare and communicate leadership updates, provide status reports, pro-actively escalate issues as needed.

Change Management:

• Establish the correct structures to control the ongoing operational services, through the establishment of change controls and a Change Advisory Board within the test environments.
• Engage with senior executives and key stakeholders to ensure alignment and clarity on change initiatives and timings.
• Run the Test Environment Change Advisory Board and be able to make high-impact decisions
• Make informed decisions with the best interests of strategic programmes at the core.

Environmental Defect Resolution:

• Serve as the primary point of contact for Test Environment escalations.
• Manage and assist in resolution of environmental test defect escalations in a timely manner.
• Facilitate identification of root cause categories and identification of preventative initiatives.

Monitoring:

• Establish and mature the Test Environment Availability & Monitoring capabilities
• Implement measures to promote innovation within the Test Environment Portal.

Reporting & Communication:

• Conduct data preparation & analysis for the creation of Adhoc, weekly & monthly reporting.
• Implement continuous automation of reporting.
• Aid in the preparation of conceptual documentation for strategic initiatives.

• Minimum 2 - 5 years business change experience or experience leading a team through a period of rapid change
• Minimum 2 – 5 years experience within an IT Service Delivery Management role, with experience across multiple services and business units.
• Demonstrable track record of successful delivery of one or more business change projects (not necessarily in the finance sector)
• Relevant Formal (3-year) IT Degree or Post-grad qualification
• Relevant Cloud-Computing Certifications. (E.g. AWS Certified Practitioner.)

TECHNICAL SKILLS/COMPETENCIES

• Innovative problem solving – Strong analytical and problem-solving skills with the ability to challenge the status quo, negotiate and drive beneficial change.
• Experience of employing change management best practices and disciplines
• Agile ways of working – experience in working with cross-functional teams using Agile frameworks (e.g., Scrum), managing product backlogs, facilitating sprint planning, and ensuring timely delivery of digital solutions in a highly regulated environment.
• Digital skills - such as using project management software (e.g., Q-Metry, Jira), reporting dashboards (e.g., Power BI), and digital communication platforms (e.g., MS Teams).
• Planning – strong skill in producing, monitoring and delivering on project plans.
• Exposure to governance, control and risk management
• Proven ability to effectively work across cross cultural teams at all levels
• Ability to negotiate/influence at senior level

Competencies:

• Commercial / Entrepreneurial
• Results driven
• Relationship /Partnership approach
• Technical skills/knowledge
• Planning and Organising
• Team building/player
• Leadership
• Ability to work independently

Beneficial Skills

• Proven Change & Project Management skills and Certification, including agile ways of work.

Demonstrated experience in Systems analysis & design.

Education

Absa Bank Limited is an equal opportunity, affirmative action employer. In compliance with the Employment Equity Act 55 of 1998, preference will be given to suitable candidates from designated groups whose appointments will contribute towards achievement of equitable demographic representation of our workforce profile and add to the diversity of the Bank.

Absa Bank Limited reserves the right not to make an appointment to the post as advertised

Reports To : HR Director Africa

Workplace profile (hybrid)

Job Overview

The Senior HR Business Partner Africa is a mature dynamic proactive and solutions-driven professional who plays a critical role in aligning HR strategies with business unit goals. This role bridges the global HR agenda with local business needs within the specified business unit providing expert guidance to managers and employees and ensuring the delivery of high-impact HR solutions. As a key driver of transformation the role will lead initiatives to enhance efficiency standardize processes and deliver first-class HR services across our teams in Africa.

This role requires exceptional interpersonal skills and collaborative approach strong project management capabilities and a results-oriented mindset. Working within a complex matrixed global organization the HRBP will together with other team members lead local and regional HR initiatives manage projects with precision and serve as a trusted advisor to business leaders.

Success in this role requires the ability to take charge drive implementation and foster strong relationships at all levels of the organization.

Key Responsibilities

Strategic HR Partnership

Partner with business leaders to develop and execute HR initiatives that combine global HR strategies with local business priorities.

Actively participate in key people-related decisions anticipating challenges and addressing people issues proactively.

Provide HR knowledge and strategic advice to support the execution of business projects and organizational initiatives.

Provide hands-on support to managers on key people processes including performance management team development change management and resource planning.

Handle complex HR data reporting leveraging advanced Excel skills and an analytical mindset to deliver actionable insights and support data-driven decision-making.

HR Efficiency Transformation and Policy Alignment

Lead and implement projects that drive HR efficiency transformation and process standardization across the businesses in Africa.

Ensure HR services policies and systems are practical relevant and aligned with business needs and compliance requirements in African countries.

Work collaboratively with HR colleagues to develop and refine policies and introduce innovative ways of working.

Collaborate with HR Centers of Excellence (CoEs) and Shared Service Centers on projects.

Regional Wellbeing Plan

Design implement and manage a comprehensive regional Wellbeing Plan for Africa addressing physical emotional financial and workplace wellbeing needs.

Facilitate global wellbeing programs and initiatives tailored to local and regional cultural contexts ensuring employee participation and engagement.

Leverage insights from employee feedback surveys and HR metrics to continuously refine and enhance wellbeing initiatives.

Performance and Capability Development

Provide strategic coaching and advice to managers on organizational effectiveness team dynamics and leadership development.

Advise challenge and coach Business Managers on people-related processes including performance management team and personal development career path planning resource planning and restructuring needs.

Support managers in navigating organizational change ensuring employee alignment and minimal disruption.

Collaborate with managers to navigate change effectively balancing empathy with a focus on results.

Compliance and Best Practices

Act as a role model for the HR function driving best practices and ensuring alignment across HR processes and policies ethics and compliance.

Provide hands-on support in driving the BBBEE agenda ensuring alignment with regulatory requirements and organizational goals.

Actively contribute to new initiatives sharing lessons learned from previous HR projects and interventions.

Demonstrate strong knowledge of local labor laws CCMA processes and employee relations (ER) matters ensuring compliance and effective resolution of workplace issues.

HR Metrics and Analytics :

Use HR KPIs and metrics to identify opportunities for improvement and develop clear actionable plans to address them.

Provide regular reports and analyses to senior management highlighting trends and recommendations.

Employee Engagement and Communication

Lead employee engagement initiatives to align staff interests with business objectives leveraging insights from employee surveys to enhance engagement strategies.

Ensure clear and effective HR communication managing local employee engagement campaigns and aligning them with global HR messaging.

Leadership and Collaboration

Build and sustain strong relationships with business leaders employees and HR colleagues ensuring alignment across teams and functions.

Take the lead on HR initiatives and projects while effectively collaborating with others in authority and across departments.

Be a role model for positivity responsiveness and professionalism fostering a collaborative and solutions-oriented work environment.

Contribute positively to healthy team culture by acting professionally and ethically proactively avoiding unhealthy team dynamics.

Project Management and Execution

Lead HR projects with a focus on efficiency transformation and measurable results.

Manage multiple priorities and deliverables effectively ensuring timely and high-quality outcomes.

Use HR metrics and insights to inform decision-making and drive continuous improvement.

Qualifications and Skills

Education :

Bachelors degree in Human Resources Business Administration or a related field. A Masters degree is preferred.

Professional HR accreditation (e.g. SHRM CIPD) is a plus.

Experience :

5 years of experience in HR with a blend of generalist and specialist roles.

Proven expertise in aligning HR strategies with business objectives.

Strong knowledge of employment legislation (e.g. EE BBBEE) and best practices.

Proven expertise in managing business change process improvement and HR transformation projects.

High proficiency in Excel and Power Point good visual data representation skills.

Key Competencies :

Strategic thinking and problem-solving skills.

Deep understanding of HR processes organizational effectiveness and employee engagement strategies.

Advanced coaching and counseling capabilities and stakeholder management abilities.

Proficiency in HR data analytics reporting and PowerPoint presentations.

In-depth knowledge of local employment legislation (EE BBBEE) and HR best practices.

Exceptional verbal and written communication skills with the ability to influence and inspire at all levels. Good presentation skills.

High level of discretion confidentiality and attention to detail.

Proven expertise in designing and facilitating wellbeing programs and initiatives.

Experience with performance management leadership development and change management.

ER and Compliance Expertise : Comprehensive knowledge of local labor laws CCMA processes ER matters and the ability to resolve complex workplace issues effectively.

Data and Analytics : Strong proficiency in Excel and an analytical mindset with experience in managing complex data reporting and providing actionable insights.

Matrix Navigation : Strong capability to work effectively within a global matrixed organization balancing multiple priorities and stakeholders.

Personal Competencies

Dynamic Leadership : Ability to take charge inspire confidence and drive implementation while collaborating effectively with others.

Proactive Problem-Solving : Strong solutions-driven mindset with the ability to anticipate challenges and act decisively.

Interpersonal Excellence : Exceptional communication relationship-building and influencing skills with a positive and professional demeanor and growth mindset.

Project Management : Strong ability to manage multiple priorities execute projects efficiently and deliver measurable results.

Resilience and Adaptability : Responsive flexible and capable of thriving in a fast-paced dynamic environment open to feedback and ready to accept assistance from others.

Cultural Sensitivity : Ability to navigate diverse cultural contexts and ensure inclusivity and equity in all HR initiatives.

IQVIA is a leading global provider of clinical research services commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide . Learn more at

Required Experience :

Senior IC

Key Skills

Category Management,Channel Marketing,ABAP,Administration Support,Accident Investigation,AV

Employment Type : Full-Time

Experience : years

Vacancy : 1

Turner & Townsend is looking for an experienced Talent Acquisition Lead to support recruiting efforts across our Africa business. Based in Johannesburg, this role will identify opportunities for improvement, conduct efficiency and effectiveness analyses, and deliver a growth strategy in an ever-changing region with various diverging markets.

This role will take on the following key responsibilities:

• Lead talent acquisition responsibilities in Africa for vacancies across all divisions and locations.
• Develop and lead effective talent acquisition strategies, including conventional and digital campaigns.
• Drive usage and ensure compliance of the ATS functionality.
• Produce monthly analysis on regional talent acquisition performance.
• Manage third-party agency engagement contracts.
• Drive Diversity & Inclusion (D&I) talent acquisition efforts by creating strategies and measuring progress.
• Manage bulk hiring initiatives across the region.
• Create a pipeline of candidates for future opportunities.
• Conduct benchmarking exercises and ensure regional benchmarks are regularly updated.
• Coordinate the Alumni programme for the Africa region.

Qualifications:

You will be a professionally experienced recruiter with proven talent acquisition experience, ideally in the construction sector, specifically within Cost Management, Project Management, or Project Controls disciplines.

You will have:

• Experience managing the end-to-end talent acquisition process.
• Excellent stakeholder management skills.
• Strong organizational skills and the ability to prioritize.
• Proficiency in Microsoft Office.
• Experience managing direct reports.

Additional Information:

Our people share our Purpose and Values. Turner & Townsend provides a great place to work where everyone can make change happen and influence a better world.

We promote a healthy, productive, and flexible working environment that respects work-life balance.

Turner & Townsend is an equal opportunity employer, celebrating diversity and committed to an inclusive environment for all employees. We encourage applications from all sectors of the community.

If this sounds like a challenge you'd like to hear more about, please submit an application for our recruitment team to review.

Learn more about us through our social media channels:

• Twitter
• Instagram
• LinkedIn

It is strictly against Turner & Townsend policy for candidates to pay any fees related to our recruitment process. No agency working with Turner & Townsend will ask candidates to pay fees at any time.

Any unsolicited resumes/CVs submitted through our website or email are considered property of Turner & Townsend and are not subject to agency payment unless a formal agreement is in place. Agencies must be invited by the Recruitment Team to submit candidates.

Remote Work: Employment Type: Full-time

Key Skills: Illustration, Defence, HVAC, AJAX, Drafting, Customer Development

Experience: Years

Vacancy: 1

Ready to Shape the Future of a Bold Growing Business

Our client in the financial services and investment industry is seeking a seasoned Human Capital Business Partner to lead the people strategy for a dynamic and entrepreneurial business unit. This is not your average HC role; it's for someone who thrives in build mode, works shoulder-to-shoulder with executive leadership, and knows how to turn culture into a competitive advantage.

If you're strategic, hands-on, and excited by transformation, this is your playground.

What You'll Do :

• Drive and embed a high-impact people strategy
• Align talent and culture to business priorities
• Lead change capability building and succession readiness
• Champion leadership development and employee engagement
• Be a trusted advisor to a high-performing executive team
• Deliver on group HC requirements with precision and insight

What You Bring :

• 8 years in Human Capital with strong executive-level partnering
• A proven track record in change leadership & talent strategy
• Experience in financial services / investment environments
• A sharp commercial mindset with strong EQ and resilience

This opportunity is ideal for someone who loves creating momentum, building culture intentionally, and isn't afraid of rolling up their sleeves.

It's time to build something meaningful. Are you in?

Apply now to learn more!

emailprotected

Key Skills

Marketing & Sales, Business Administration, Bid, Instrumentation & Control, HACCP

Employment Type : Full-Time

Experience : years

Vacancy : 1

Join to apply for the Senior Manager: Talent Acquisition and Talent Brand role at Discovery Limited

Join to apply for the Senior Manager: Talent Acquisition and Talent Brand role at Discovery Limited

Get AI-powered advice on this job and more exclusive features.

Discovery People

Head of Talent Acquisition and Talent Brand

About Discovery

Discovery’s core purpose is to make people healthier and to enhance and protect their lives. We seek out and invest in exceptional individuals who understand and support our core purpose, and whose own values align with those of Discovery. Our fast-paced and dynamic environment enables smart, self-driven people to be their best. As global thought leaders, Discovery is passionate about innovating in order to not only achieve financial success, but to ignite positive and meaningful change within our society.

Key Purpose

To lead the talent ambition of attracting and recruiting the absolute best person for every role at Discovery

Areas of responsibility may include but are not limited to

• Benchmark and design best in class acquisition strategies, processes and systems in partnership with Heads of People, Center of Excellence/Expertise (COE) and business leaders.
• Lead the talent acquisition and employer brand function working in close collaboration with Heads of People and Business Leaders to support them in shaping their acquisition and employer brand strategies.
• Enable a memorable high quality candidate experience through the acquisition process: leverage data and feedback from surveys to continuously improve on the experience,
• Elevate the company’s visibility as the employer of choice through amplifying the talent brand and EVP using the relevant sourcing and attraction channels.
• Lead the talent acquisition function, COE and business teams to be brand ambassadors, identifying opportunities to build the Discovery brand;
• Source and implement relevant tools to ensure the engagement of passive and active candidates for current and future business needs.
• Develop and utilize metrics and reporting to ensure productivity and effectiveness of recruiting efforts.
• Identify and manage external vendors and suppliers for candidate sourcing for the organization; contribute to vendor and agency selection contract negotiation and relationship management.
• Build strong and dynamic relationships with the business and guide them on the agreed process and governance in place.
• Lead and support the centre of expertise specialists and Business Unit Acquisition/Recruitment team members in building their capability, supporting growth and development.
  
  

• Values Driven:
• Committed to integrity and ethics in business
• Behaves consistently with Discovery Values
• Optimistic:
• Motivated by a positive future
• Energized by challenges
• Learns on the Fly:
• Embraces the unfamiliar
• Experiments to find solutions
• Resilient:
• Recovers quickly from setbacks
• Grows from negative experiences
• Instils trust:
• Follows through on commitments
• People Savvy:
• High EQ with low ego
• Works well with internal and external stakeholders
• Drives Results:
• Energizes self and others to achieve
• Consistently exceeds goals
• Problem Solver:
• Looks beyond the obvious
• Finds sustainable solutions
  
  

• Considers how best to add value and ensures own expertise is sufficiently developed to do so.
• Shows enthusiasm to broaden own experience, knowledge, skills and self-insight
• Passes on own skills to others, sharing knowledge and experience readily.
• Accepts and acts on feedback on own performance, reacting appropriately to both constructive criticism and praise.
• Offers sensible, impartial advice and is considered as wise counsel.
  
  

• Has a deep sense of own core values and operates within personal boundaries.
• Consistently acts according to organisational and legal principles and agreed processes
• Delivers to expectations and promises
• Accepts responsibility and takes remedial and developmental action when mistakes are made.
• Deals with personal data and information in a highly professional manner and within the boundaries of relevant legislation.
  
  

• Relevant 3 year degree and / or post graduate qualification
• Minimum 7- 10 years recruitment experience
• Proven experience and successful track record in leading a Recruitment and/or Talent Management function
• Experience in formulating talent acquisition strategies, processes and systems
  
  

• Seniority level Associate

• Employment type Full-time

• Job function Human Resources

Referrals increase your chances of interviewing at Discovery Limited by 2x

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We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

The Apex Group was established in Bermuda in 2003 and is now one of the world’s largest fund administration and middle office solutions providers.

Our business is unique in its ability to reach globally, service locally and provide cross-jurisdictional services. With our clients at the heart of everything we do, our hard-working team has successfully delivered on an unprecedented growth and transformation journey, and we are now represented by over circa 13,000 employees across 112 offices worldwide.Your career with us should reflect your energy and passion.

That’s why, at Apex Group, we will do more than simply ‘empower’ you. We will work to supercharge your unique skills and experience.

Take the lead and we’ll give you the support you need to be at the top of your game. And we offer you the freedom to be a positive disrupter and turn big ideas into bold, industry-changing realities.

For our business, for clients, and for you

Job Description

Summary of the position

The Service Delivery Manager role entails the management and support functions related to the service delivery to clients. The Service Delivery Management department falls within the Fund Services business unit and is responsible for the provision of technical support to clients on all service delivery queries as well as systems user support.

The department is also responsible for the provision and support of all overnight and month-end reporting provided to clients.

The Service Delivery Manager is both Apex’s operational champion in the client environment and the client’s operational champion within the Apex environment.

This role is extremely varied and will be expected to manage a variety of enquiries and deliverables. The role is to ensure that all interactions with the client are handled in a timeous manner and with a quality of response that continually exceeds the client’s expectations.

The Service Delivery Team will consist of broad number of skillsets - with a varied skills and skill levels to ensure that all required functions and activity can be performed.

Outline of main duties and responsibilities

The Service Delivery Manager will be expected to:

• Managing client requests and open items specifically related to service delivery or existing Service Level Agreements through to resolution, in so doing actively project manage client requirements.
• Provide first line support to clients on operational and reporting matters and queries, including the investigation and resolution of queries with limited need for support from other operational departments.
• Provide first line support to clients on system related matters and queries, specifically Tube and Mainstream user support, including the investigation and resolution of queries with limited support from other operational departments.

• Investigating and resolving client, investor and internal queries efficiently and on a timely basis - issue resolution such as P&L calculations and incident review and monitoring.

• Analysis, documentation, testing and implementation of changes to business processes, business requirements, reporting, correspondence, tax certificates, SARS tax files and legislative changes (identifying risks, process inefficiencies and suggesting opportunities for automation);
• Monitoring to ensure the accurate delivery of investor correspondence, tax certificates.
• Ownership of Tax Services which includes the provision of DWT, IT3BC, FATCA CRS, SARS Submissions and Reconciliation
• The individual is responsible to ensure that tasks performed are executed efficiently, accurately and within deadlines;
• Configure, troubleshoot and maintain application systems;
• Support and manage the project and the on-boarding and migration of new clients
• Take full ownership of all client matters and queries through to resolution ensuring that escalated client queries are thoroughly investigated and resolved by Apex’s Operational teams;
• Implementing efficiencies through increased automation and synergies across the various products;
• Develop and foster a strong operational relationship with all clients, and provide operational guidance and training to clients as and when required;
• Manage the incident report process through to remediation, providing the findings to the relevant Fund Services departments to implement corrective actions;
• Manage and produce the monthly TA KPI client report packs and client billing;
• Maintain, with guidance from the Operational teams, the client SLA;
• Participate in cross-training and knowledge sharing within the department;
• Deliver high standards of service quality to external clients in accordance with agreed Service Level Agreements.

Skills and experience required

• A minimum of 4 years work experience in this sector,
• A relevant tertiary qualification would be advantageous;
• Knowledge of the applicable LISP and CIS legislative environment
• Excellent communication and client services skills (both written and verbal);
• Ability to work under pressure and meet deadlines;
• Strong business acumen with excellent numeracy and a logical and analytical approach;
• Strong technical knowledge of Apex’s Fund Admin functions and processes, and a good understanding of the upstream and downstream processes;
• The ability to design new processes and conceptualise and assist in the development of systems to support those processes;
• Specific knowledge and experience with the Oracle Flexcube and TCube administration system would be extremely advantageous
• Experience or qualification as a business or systems analyst role advantageous

Disclaimer : Unsolicited CVs sent to Apex (Talent Acquisition Team or Hiring Managers) by recruitment agencies will not be accepted for this position. Apex operates a direct souring model and where agency assistance is required, the Talent Acquisition team will engage directly with our exclusive recruitment partners.

Our client is an international organization in the travel industry. Due to their phenomenal growth they currently have a vacancy for a Head of Talent based in Cape Town.

The Head of Talent would be a key leader in building and maintaining a high-performing workforce by overseeing talent acquisition, development, and management strategies aligned with the company'''s goals.

Requirements :

• Bachelor'''s degree in a relevant field (e.g., Human Resources, Business, Education).
• Minimum 10 years recruitment experience in the hospitality or travel industry required.
• Bulk recruitment experience preferable.
• Experience in talent management, including recruitment, development, and performance management.
• Strong leadership and communication skills.
• Knowledge of talent management systems and digital solutions.
• Strategic thinking and problem-solving skills.

What our client Offers :

• A collaborative and energetic culture where your voice is valued.
• Competitive salary and performance-based incentives.
• Ongoing professional development and career progression.
• Supportive leadership and an engaged team.

Ready to take the next step in your career?

Join us in shaping a high performing, engaged, and empowered workforce.

If you thrive on building relationships, unlocking new business, and guiding a team towards success, this hybrid role offers the best of both worlds—flexibility and impact. Alongside very attractive earnings, you’ll step into a position where your influence goes beyond filling vacancies!

Join a leading business solutions partner in South Africa, specialising in strategy, digital enablement, and operational excellence.

This is a dual-focused leadership position that combines business development, team management, and end-to-end recruitment . You will lead a small but dynamic Talent Acquisition team, build strong client relationships, and personally drive key recruitment initiatives. The role suits a recruiter who enjoys being hands-on while also influencing strategy and business growth.
Key Responsibilities Business Development

• Identify and pursue new business opportunities.
• Build and strengthen client relationships to expand accounts and generate new demand.
• Partner with internal stakeholders to align talent acquisition with business strategy.

• Manage, mentor, and support two Talent Acquisition team members.
• Monitor performance, allocate workloads, and drive team targets.
• Foster a collaborative and results-driven environment.

• Lead the full recruitment lifecycle, from sourcing to placement.
• Partner with hiring managers to ensure accurate talent solutions.
• Build strong pipelines and deliver an exceptional candidate experience.
• Track and optimise recruitment metrics such as time-to-fill and quality of hire.

• Enhance recruitment systems, processes, and tools.
• Ensure compliance with policies, legislation, and best practices.
• Provide data and insights to support workforce planning and analytics.

• 8–10 years’ recruitment experience (agency or in-house), with proven business development exposure.
• Strong background in leading, coaching, or mentoring team members.
• Demonstrated sourcing expertise across multiple platforms.
• Excellent interpersonal, communication, and stakeholder management skills.
• Proven ability to manage competing priorities in a high-pressure environment.
• Hands-on experience with ATS systems and recruitment tools.
• Sound understanding of labour legislation, compliance, and market trends.

With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.

Job Summary

Job Description

KEY FOCUS AREAS

Sales and Service Leadership

• Lead, inspire and grow high-performing sales and service teams across virtual touchpoints – digital drop offs.
• Achieve defined revenue, customer acquisition, and cross-sell targets.
• Co-design and implement inbound and outbound virtual campaign strategies aligned to business priorities with the Segments.
• Use customer intelligence to provide insights to tailor solutions that increase wallet share and customer stickiness.

Channel Transformation and Integration

• Drive the virtual channel transformation roadmap, embedding agentic AI, robotics automation, and NLP to improve efficiency, quality and experience.
• Champion the virtual channel’s integration into the wider omnichannel strategy, enabling seamless customer journeys across voice, human-assisted and in-person touchpoints.
• Ensure CRM platforms and campaign tools are optimally leveraged to drive proactive and context-aware engagement.

Technology, Data and Insights Enablement

• Collaborate with data and analytics teams to harness predictive insights that shape customer interactions.
• Continuously optimise processes, campaigns, and scripts usings real-time data and feedback loops.
• Lead efforts to simplify customer journeys, reducing duplicated engagements and service friction.

Operational Excellence

• Ensure quality assurance, complicance, and risk management standards are met across all virtual interactions.
• Partner with business operations, product, and technology teams to resolve pain points, eliminate manual interventions, and reduce unnecessary contact volumes.
• Drive automation of routine queries and transactions, freeing up human capacity for high value transactions.

ACCOUNTABILITIES

Strategy Formulation and Execution

• Develop and lead the sales and service strategy aligned with customer lifecycle and business goals.
• Shape integrated execution plans that drive acquisition, retention, and commercial growth.
• Translate long-term strategic objectives into aligned business plans, execution roadmaps and key milestone measurements for the business area.
• Cascade strategic goals and ensure alignment between business unit vision and functional implementation priorities, setting clear short, medium and long-term milestones.
• Develop effective partnerships to enable business performance and contribute to sector-wide influence aligned with strategic initiatives.
• Respond to emerging policy and regulatory trends by adapting operational strategy and ensuring compliance alignment.
• Coordinate business enablement efforts for Business Banking ensuring delivery capability across systems, processes, and teams.
• Track execution progress against key strategic initiatives and intervene to correct course where needed.
• Support transformation initiatives through structured programme delivery and change management practices.
• Provide expert advice and support in operating model, strategy, and value chain formulation and delivery alignment.
• Identify practices and technologies that provide competitive advantage and enable knowledge sharing and integration of practice areas.
• Undertake analysis of management and specialist information and guide reporting tool implementation to improve decision-making quality.

Customer Primacy

• Embed customer-centric practices across sales and service channels to enhance experience and loyalty.
• Use customer insights to inform service improvements and sales enablement strategies.
• Interpret market and customer insights to inform operational plans and prioritise capability investments.
• Utilise customer data to improve processes and propositions, ensuring measurable customer value delivery.
• Instil customer-centric decision-making in teams, balancing experience and efficiency targets.
• Implement initiatives that improve customer engagement and retention through operational enhancements.
• Coordinate cross-functional initiatives to deliver consistent customer journeys and service quality.
• Represent the voice of the customer within leadership forums to influence service delivery priorities.
• Plan and deliver services that create a culture which aims to exceed customer expectations in all aspects of the business.
• Provide expertise in designing integrated frameworks to embed service excellence.

Sustainable Growth

• Drive sustainable growth through targeted sales campaigns and service excellence initiatives.
• Align sales and service performance with long-term business viability and strategic priorities.
• Develop business area growth plans aligned to segment and enterprise priorities.
• Work with business partners to define and execute on growth strategies and operational initiatives.
• Mobilise functional teams to deliver growth targets and embed performance accountability.
• Monitor growth delivery, resolving barriers and reinforcing strategic objectives at operational levels.
• Evaluate financial and customer returns on initiatives to ensure alignment with business viability.
• Formulate and develop multi-function operating frameworks that contribute to sustainable growth.

Client-Driven Innovation and Change

• Lead innovation in sales and service delivery through digital tools and agile practices.
• Implement change initiatives that enhance customer engagement and operational efficiency.
• Monitor competitive landscape and identify opportunities to improve products, services, or operations.
• Drive continuous improvement and innovation within the team to enhance customer outcomes.
• Shape client experience initiatives through project ownership and delivery responsibility.
• Lead operational change, ensuring readiness, engagement, and measured impact across delivery teams.
• Influence and communicate across all levels of the business to minimise resistance to change and ensure onboarding of target audiences.
• Scan the external environment to investigate alternative delivery models and offer innovative advice for competitive advantage.
• Drive change management activities across a single value chain for optimal adoption of change.

Leading Talent

• Build and lead high-performing sales and service teams with expertise in customer engagement.
• Develop internal capability through structured training, coaching, and leadership development.
• Embed people processes and values into business routines, reinforcing a strong leadership culture.
• Develop workforce capabilities to meet business plan execution requirements and future readiness.
• Create inclusive team environments that support performance, wellbeing, and growth.
• Address escalated people issues and ensure application of performance and development processes.
• Develop future leaders through mentorship, stretch assignments, and tailored development experiences.
• Provide expertise and advice in the development and implementation of human capability and accountability frameworks across functions.
• Direct the development and implementation of human capability strategies to support people management priorities.

Operational Effectiveness

• Establish and manage frameworks that ensure consistent sales and service execution.
• Monitor performance metrics and drive continuous improvement in delivery outcomes.
• Operationalise strategic goals into functional plans with clear deliverables, timelines, scorecards with team and individual KPIs to enable effective tracking of business and individual performance.
• Set appropriate financial and other resourcing plans to enable business performance, tracking against budgets and investments for both current and long-term strategic goals.
• Ensure integration across business units by resolving operational friction and dependencies.
• Represent the business area in operational forums and with delivery partners.
• Leverage data insights to improve operational effectiveness and customer outcomes.
• Continuously improve processes for agility, quality, and alignment with customer needs and digital tools.
• Identify problems and formulate alternate solutions to resolve value chain conflicts.
• Provide expert advice on operating model, strategy, value chain formulation, and business controls/governance frameworks.

Digital Adoption

• Champion digital adoption across sales and service channels to improve efficiency and customer experience.
• Ensure technology solutions are integrated with business processes and support strategic agility.
• Execute digital initiatives and promote adoption of technologies that improve efficiency and user experience.
• Monitor digital platform performance and ensure integration with business processes and outcomes.
• Deliberately identify opportunities to digitise, automate, and implement solutions for customer primacy, innovation, and operational effectiveness.

Good Governance, Risk and Compliance

• Embed governance and risk frameworks into sales and service operations.
• Ensure compliance with regulatory and internal control requirements across all initiatives.
• Implement governance, risk, and compliance frameworks in business processes and team routines.
• Promote risk awareness and lead the response to regulatory changes and emerging issues.
• Support audit readiness and ensure operational teams adhere to compliance requirements.
• Define and consolidate the risk profile for the business unit, manage critical risks, and ensure resolution feedback to stakeholders.
• Enable the development and implementation of integrated corporate governance frameworks in areas of specialisation.
• Influence the implementation of effective internal controls systems and corporate governance practices.

Data Monetisation

• Use sales and service data to inform strategy and optimise performance.
• Develop dashboards and reporting tools to track customer engagement and commercial outcomes.
• Apply data insights to support business planning and decision-making in the business area.
• Develop mechanisms to ensure data is collected, validated, and used to drive performance improvement.
• Oversee the explicit use of data and its inherent value to explore opportunities and guide decisions.

Stakeholder Management

• Collaborate with product, compliance, and channel partners to align sales and service initiatives.
• Represent sales and service priorities in executive engagements and cross-functional forums.
• Manage relationships with key stakeholders to support aligned delivery and issue resolution.
• Ensure stakeholder expectations are managed and engagement is consistent with transformation priorities.

QUALIFICATIONS AND EXPERIENCE

Education/ Qualification:
Post Graduate Degree: Honours Degree, Post Graduate Diploma and Professional Qualifications (NQF8)

Field of Study:

• Business, Commerce, Marketing, or related field.

Work Experience:

• 12 - 15 years experience in sales and service leadership roles within banking, preferably business banking including a track record of 5 years in a people management position in a large enterprise.
• Proven track record in delivering sales growth and service excellence in digital and virtual environments.
• Experience in leading large virtual channel teams.
• Deep understanding of AI, analytics, robotic process automation, and omnichannel executions.
• Strong analytical, commercial and customer-orientated mindset.
• Excellent communication and influencing skills across all levels
• Comfortable operating in a fast-paced, data-rich, digitally evolving environment.
• Ability to lead complex transformation initiatives with agility and discipline.
• Experience must include developing integrated customer-centric product or service solutions or corporate practice development while working with and managing stakeholders across business and/or functional areas and budget management.
• Exposure to digital transformation and data-driven decision-making is preferred.
• Demonstrated success in leading integrated sales and service strategies across customer segments. Driving commercial outcomes through channel optimisation and customer engagement.Embedding service excellence and innovation into operational delivery.
• Experience in engaging executive stakeholders in aligning sales and service strategies with enterprise goals and enabling cross-functional execution.
• Demonstrated sales leadership in a Virtual Channels environment
• Have had responsibility for a P&L

COMPETENCIES

Leadership Competencies:

• Strategic Thinking
• Customer-centric mindset
• Digital savvy
• Business Acumen
• Communication
• Influence
• Leadership
• Creativity and Innovation
• Delivering Results
• Adaptability
• Problem solving
• Collaboration

Knowledge and Skills:

• Strong commercialisation and monetisation skills with an affinity for finance
• Digital affinity and dexterity that leverages technology to automate and create commercial value
• Mindset of efficiency driven by automation, digitization and cost optimisation, to create client value
• Corporate and competitive strategy formulation
• Sales strategy and execution
• Customer lifecycle management
• Service excellence frameworks
• Channel optimisation and enablement
• Digital sales and service tools
• Data-driven decision-making
• Governance and compliance in sales
• Stakeholder engagement and alignment
• Performance monitoring and reporting
• Cross-functional leadership

Education

Absa Bank Limited is an equal opportunity, affirmative action employer. In compliance with the Employment Equity Act 55 of 1998, preference will be given to suitable candidates from designated groups whose appointments will contribute towards achievement of equitable demographic representation of our workforce profile and add to the diversity of the Bank.

Absa Bank Limited reserves the right not to make an appointment to the post as advertised